Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Nov 15, 2025
Do Not Stay Here
SO many issues * The AC never got below 24° C, even when set @ 19°. The fan on the AC has 3 settings - yet when changed, nothing happens. * The stairs leading up to our room were filthy, to include dead flies * House keeping only left 1 bottle of water & no {sub par} coffee. I went downstairs to the bar IN the hotel & asked for ice in my water bottle & to have my bottle filled with water. The bar tender charged me for the water! I went to the front desk {told her about my only 1 bottle in my room}. She told me since I got the bottle of water @ the bar I had to pay for it. If I wanted a compliment bottle, I had to ask @ the desk. WTF? * DO NOT even try to get a fresh pool towel outside of ‘normal’ towel hours. Apparently they are under lock & key in a vault somewhere. * Customer NO service * There was graffiti on the sink in the bathroom. * No screen on the sliding glass door * The ceiling fan wobbled so much I thought it might fall off the ceiling * If you are wanting to eat at the breakfast buffet - do not even think of entering at 6:59 AM. You will be told to wait until 7:00 AM EXACTLY. * I specifically asked/requested a room on the first floor {told them why} - Nope! Got a room that I had to climb stairs. * You could hear jackhammers even into the night ~ Such a disappointing experience, I will not be coming back to this hotel.
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Nov 12, 2025
Love this hotel
Excellent service , hotel was beautiful and fun! Food is amazing ! Jessica from aura spa is awesome!! 5 star service and hospitable!
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Nov 11, 2025
Massage at Tesoro
The massage I had with Jessica was great. After 3 days of fishing she fixed all my soreness. Have actually been a number of times and all the girls are awesome. Would highly recommend a visit there.
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Nov 11, 2025
More fun than I should be allowed to have.
This was an amazing trip! The staff are super nice and helpful. The room is great and bed comfy. The resort restaurants have amazing food and service. The vibe is very laid back and relaxing. Definitely go for the all-inclusive. VERY worth it. I love being right on the marina and seeing all the boats and yachts.i honestly have no complaints at all. I'm already planning my next stay here.
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Nov 08, 2025
Blanka (Aura Spa) did a great job.
Blanka at Aura Spa did an excellent job.. I had a facial. Very thorough and customer service was A+ . I would recommend you request her :).
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.