Secrets Sunny Beach Resort & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

446 reviews

• 

  Bulgaria Holiday Sunny Beach.

  This is a lovely hotel with very good facilities and amazing views from the rooms facing the ocean. The all inclusive food and drink package was very good value . Cleanliness was very good and all members of staff encountered were polite and attentive. The negatives are minor and go down to personal preferences. The shower towels in the room were far too small to dry you. And if you're a brit who likes milk with their tea there was none provided in the room. It was avaible in the main restaurant but the staff when serving drinks found it difficult to serve and provide a decent cuppa. This was our second trip to Bulgaria and again I was overall impressed with the standards. If you are thinking of somewhere nice to go and have a relaxing week with the indulgences of all inclusive then this hotel provides just that.

  Sep 16, 2025
• 

  Carters together

  We are currently at this hotel room 222 2nd floor sea view we are very pleased with everything clean comfortable rooms quite to all the rest of the hotel is kept well and clean ,staff all friendly Food is decent could do with being a little hotter ,drinks are decent beach area lovely and safe to and weather hot

  Sep 16, 2025
• 

  fantastic

  We are here now go home Saturday hotel is absolutely amazing loved every minute food and staff are fantastic keep up the good work definitely be coming back xxxx

  Sep 11, 2025
• 

  Fabulous hotel team with brilliant customer service.

  Fabulous customer service, we arrived after long delays at 2am the receptionist was fantastic, fast and efficient, The hotel’s market cafe was amazing, lots to choose for every breakfast and evening dinner along with a couple of themed nights too, we also ate in the oceana and portofino restaurant which were also very good, lunch at the barefoot restaurant is excellent, the waiting team are fantastic, fast and efficient. The only negative restaurant was the seaside grill on the beach, we went for lunch not realising it’s shared with Dreams hotel and was full of children and very canteen based, and free for all …..plus no wine! served only beer and soft drinks at lunchtime… so hot footed it back to the barefoot cafe which is brilliant. The rooms are clean and the beds so comfortable we didn’t make breakfast many mornings as we were so relaxed and sleepy. I cannot praise the hotel staff enough all very friendly and efficient. The pool area and beach are fabulous along with the pool bar staff…. Always lots of sunbeds available. Morning yoga and pool aerobics were great. The only negative thing I can say is I hated the preferred guest word… it makes it seem that other guests are not wanted…. We were not preferred guests and I did not need the silly extras like the ‘preferred guests lounge’ boring and un inspiring room, the glass of sparkling wine on arrival ( the bar is there and you can get the drink of your choice) the restaurants are open to all guests as long as you book them. It made the hotel look dated and old fashioned making a fuss of ‘ preferred guests’ but I guess it’s the guests who pay extra for very little extras are the uneducated ones. It was a wonderful stay ….. thank you to all the fabulous hotel staff for making my holiday so special.

  Sep 11, 2025
• 

  Varied

  Start at the front, reception. We arrived in the early hours, were checked in quickly, I think the lady wanted to return to the party in the bar with her colleagues so we got no information on the preferred club amenities that were part of our package. At the other end, they tried to charge us for drinks that the ticket clearly showed were charged to another room. After numerous members of staff tried to work out how to make a 7 look like a 4, they gave up and simply said we won't charge you for those drinks! Good, they weren't ours! Now apology, no acknowledgement they made a mistake, just we'll do you a favour and not charge you for something you didn't have! The room was excellent, huge bed, nice amount of space, decent size bathroom that could be separated from the rest if the suite, safe, table, plenty of seating, a fridge, plenty of storage. Very good. Food, the main restaurant was ok, wide variety, bit lacking in the sweet department. Table servers were prompt and attentive, if they were wearing a blue shirt, the black shirt (obviously a higher rank) seemed to think that rank meant they didn't need to bother with service, but the blue shirts were more than happy to help efficiently. Pool area, loads of beds and umbrellas with fixed tables, the beach towels were generally shabby to in poor repair, as were the umbrellas and the pins to hold them in place were a valuable commodity. You have to join the crowd, and once you find a pin, hang on to it for the duration of your stay. The pool was massive, with a proper length swimming pool to get some serious lengths in. Pool bar and the obligatory geriatric s"x pool made up the facilities. Fridges dotted about kept well stocked with water pop and beer. The bars varied, the main bar was great, delicious drinks, prompt friendly service, the nightclub bar erred towards get as much booze in the glass as you can making some efforts undrinkable. The waitresses on the terrace were excellent. I would love to see their step counts at the end of the night. They never stopped serving or smiling, a credit to the place. The Italian restaurant was very good, good food and service, the seafood restaurant a disappointment, service was terrible, food a let down. The Italian doubled as the lunchtime eatery and was really good, good selection, cheeseburgers, hot dogs, tapas, sushi, great salads. Other amenities: The gym was well equipped, a good shop, and the spa looked really well run and equipped, though we didn't actually use it. The entertainment was sketchy, bit of a throwback to earlier times with a singing act or 2 murdering various songs, a laboured music bingo game one night where we were all praying for someone to win, an acrobatic show that was really random, and a magic show that we skipped all for about an hour a night. There was organised fun during the day by the pool that was always well attended, and the obligatory aqua fit twice a day. The resort of sunny beach is to be experienced, secrets is far enough away that you can pick and choose if and when you want to. I'm very glad not to be closer as a lot of the hotels are. All in all, it was an enjoyable visit and holiday. Reception and some of the service let's them down somewhat, the lack of information on the amenities available to preferred club members disappointing although once we found out for ourselves, the lounge, separate restaurant and poolside areas were nice and the little extras like cold towels, fruit cups etc were appreciated.

  Sep 07, 2025