Secrets Huatulco Resort & Spa - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

9770 reviews

• 

  Certainly not 5-star resort

  This is the first time I’ve been to a Secrets and we were there for 2 weeks mid-Nov. I give a 5-star rating to the hard working staff as they try so hard to make your stay a good one. As for the rest of the resort, not so much. I had to keep in mind Secrets is not the Four Seasons and far from being a 5-star hotel; it barely qualifies as a 4-star. Room: spectacular view as all of the rooms are ocean front. Our room was in bldg #4, 2nd floor (rm 4215), I think 3rd floor rooms would have even better views because there wouldn’t be the roof of the bldg in front blocking bit of the view. You don’t want to being the lower 2 bldgs because it’s noisy and only have view of the pools. Even on the 2nd floor, view is partially obstructed by palm trees. I have read several reviews about the lack of upkeep for the interiors of these buildings. The mattress was sagging, the pillows were the very cheap ones with foam stuffing, the shower and tub are in a wet room, and the wooden flooring was disgustingly (see photo) In general, the whole resort needs to be updated & repairs done. Even those elevators won’t hold more than 5-6 people going down and not more that 4 large or 6 smaller people going up (it actually said it holds 12). Often only 2 out of the 3 elevators were working. A shoutout for “Theo,” our room attendant who left our room sparkling every day. Pools: layout worked well. About 6 adjoining pools with the pools in the upper decks being quieter while the largest pool with swim up bar had all the noise and activities. My only complaint about the pool is-not enough umbrellas. In such heat, year round, everyone wanted an umbrella. Restaurants: all 6 restaurants open 6 days a week but you never know when any of them closes. I am a foodie so I will say: it’s a Mexican chef’s interpretation of what international cuisine looks like. Whether it’s Japanese, French, Italian, Steakhouse, or seafood, I would always wonder why a chef would pair some ingredients, or why they would leave out ingredients. I’ve read many review that describe the food as “disgusting,” I have found 2-3 items in each of the restaurant menus to be quite good, however, the rest…NOT good. The lighting in all the restaurants was terrible. They seem to like the cold/blue LED bulbs…so no ambiance. Many people we met raved about the steaks at Castaways. I was so looking forward to having their prime rib and my husband, the rib eye steak. Instead of a nice pink piece of meat with glistening gravy and a great sear on the steak, what came to the table were 2 pieces of beige/grey meat that were really hard to cut. I then realized, these were not AAA cuts and their pans were obviously not hot enough. Food would be passable if you only stayed a week and you don’t really care about food. By week 2, I was getting tired of mediocre. I must mention our waiter, Daniel, at Bordeaux (French restaurant) who was such a hoot! The wedding: There was a weekend wedding of a “very wealthy family.” The resort started shutting down one pool at a time until Saturday when 2/3 of the pool area were closed to guests. That left everyone with only the main pool to use and they moved Barefoot grill to the very edge of the resort and closed 2 of the 6 restaurants. Secrets accommodated the family by moving guests out of their rooms in order for the wedding party to occupy an entire building. They brought their 2 large dogs, had music and spot lights and the dancing in the pool area until 2:30am. They then moved the party onto the beach and continued with loud music until 6 am. Many guests were really angry. The poor staff weren’t told of the event until 5 days prior. We heard from guests at Dreams the family also took over that resort on the Friday for a large pre-wedding dinner, along with a parade. Excursions: we booked this stay via WestJet vacations and they have a rep that sells you excursions. My advice is to compare the offerings from WestJet to ones offered by the hotel itself. WestJet rep probably get commissions for their sales so not completely honest as to the travel time because of the major mountain hwy construction. We were told the drive back from the turtle sanctuary would be 40 min, it took 2hr 15min. People were exhausted, hungry, and desperately needed the washroom. We met several guests who are “preferred members” and vacation there twice a year. They commented Secrets has gone “downhill” since it was purchased by the Hyatt group. This resort is ok if you don’t care that much about good food, or great beds, or bathrooms, or ambiance, and I am aware many people love this resort. As for me, nah, I would not go back.

  Dec 11, 2025
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  Don’t bother with the Preferred club

  We just returned from a ten day trip to Secrets Huatulco. The positives were friendly accommodating staff, cleanliness and decent food. The hotel is looking a bit in need of some updating but was very clean. We were warned about the currents in the ocean so only walked the edge. There’s really big pools however there are some incredibly aggressive water bugs and we all suffered painful bites. I definitely wouldn’t pay for the upgrade to preferred club. There was so little to differentiate from the regular rate. A small bottle of booze in our room that I had to request and snacks that were hit and miss. Once there was a chocolate bar and the other days a small pringles or nuts but not every day. We were never once asked for our room number in the so called preferred lounge, anyone could go there. Our room was okay but nothing special. The ice plant screamed constantly, sounded like sky train beside our room. I would return but not pay for the upgrade. The chair game starts at 5:30 am and they monitor it threatening to remove your things and turn them into the lost and found if it’s more than an hour.

  Dec 10, 2025
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  Great beach vacation!

  We had a wonderful time during our week stay at Secrets Huatulco. The views of the rocky coast and beach are spectacular. Food, drinks and entertainment were all very good. We plan to return in the near future.

  Dec 10, 2025
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  Disappointed

  Beach is beautiful resort needs updating staff were very attentive food was 3 star needs major upgrading would not recommend

  Dec 10, 2025
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  First stay at Secrets Huatulco as a younger couple!

  It was my first time at Secrets and to Huatulco area. I came with my partner (early 30s) and his parents (60s). The shuttle bus from the airport to the resort was nice and quick (20-25 minutes) even with the other resort drop offs. Our guide on the bus gave some interesting insight into the area and did a great job alongside “Speedy Gonzalez” in delivering us safely to the resort. We had the preferred package deal - and having access to Castaways for breakfast rather than the buffet was a game changer!! What made the trip for myself and my partner was the STAFF!! Daniel and Alejandro were the first people that we met - and soon spent most mornings with playing tennis! 🎾 Alejandro was a great teacher and we had a good group to play games and go through drills with! We brought our rackets with us and our court shoes! Make sure to wear the bug spray provided in the rooms - to avoid the sand mite bites! Daniel wore many hats during our stay (on the court, as the MC, leading other activities, or participating) and really made our stay memorable - he really helped with us staying informed about all the activities too. Without him we wouldn’t have had the opportunity to press the button to turn on the Christmas lights and take part in some of the really fun activities. He works so hard and it shows! Ivonne and Ruben were absolutely wonderful at Castaways and always made us feel comfortable and well taken care of at breakfast after tennis. We always had a great view and Ruben remembered our orders before we even had to ask (and we had tricky orders)! Ivonne always remembered us too and seated us in the best spots! We got to play pickleball with Antonio and he’s a worthy opponent! We also got to learn about making guacamole and Christmas salad with Himena, Amir, Alejandra, Antonio, Alejandro and the rest of the team! It was really special getting to know each and every one of them. We were there for the activities and the sports and they delivered. My partner and I don’t drink much so the more lax atmosphere was perfect for us. There was noticeably an older crowd of folks that stay at the resort - so if you’re looking for younger crowd with more obvious noise, drinking, partying, and activities during the day time this may not be the place. Here we got a great experience with activities because we actively sought it out - they weren’t super pushy about participating which i personally preferred. The food was a little disappointing with the exception of Castaways and the Mexican buffet they held in the theatre. Unsure if it was just during my stay - but I was just not walking away from my a la cartes being transported away into each different cuisine and coming out satisfied or wow’d. The beach is beautiful - lots of clean beach front to walk along. Kayaks, paddle boards, snorkeling gear, sailing boats, it was all available! The pool was really big and super nice to lie out by and really well maintained. Tons of seating on the beach too. The rooms were a bit dated but really well kept up thanks to the housekeepers/maids! They kept our fridge full and left snacks! I always had towels and refills of bug spray! The layout of the building was really cool how it was integrated into the size of the hill/rocky landscape! The elevators were a bit of a wait as 1/3 were out of commission but it gave us the opportunity to take the stairs! They also have a bird garden which is literally the most precious! The landscapers/gardeners/groundskeepers have done an outstanding job. Going to the town was around 120 pesos! Well worth going for fresh fruit or authentic food! Overall great experience for younger folks wanting an active but more relaxed time. Seems to be a great place for folks 50+ who want a more relaxed time as well :)

  Dec 09, 2025