Resort Details
- Barefoot Grill
Enjoy delicious snacks poolside or by the beach, with stunning oceanfront views that make every bite even more satisfying.
- BordeauxSavor exquisite French cuisine each evening at Bordeaux, where delectable dishes are served in a newly remodeled, romantic, and elegant setting.
- Coco CafeCoffee & snack bar.
- Desires
o Preferred Club Swim up bar
- Gohan Sushi BarSavor the flavors of Japan each evening at Gohan, offering a delectable variety of sushi and an exclusive ocean view teppanyaki table available by reservation.
- La CavaWine Cellar & Fine Wines – Enjoy an extensive selection of premium wines and spirits with every meal. As home to Cozumel’s only fine wine cellar, we offer over 60 varieties from around the world, perfect for a personalized tasting and paring experiences.
- ManateesEnjoy authentic Mexican cuisine served à la carte in a stunning oceanfront setting, featuring local specialties and rich flavors designed to delight your taste buds.
- Market CafeEnjoy a grand oceanfront buffet featuring a delicious selection of local and international dishes.
- OceanaFresh seafood.Dinner only from (6:30 to 10:30 pm)
- RendezvousLobby bar.
- Romantic Dining ExperienceFor your honeymoon, wedding anniversary or when you just decide to have a very special dinner with your sweetheart or friend, we can set a spectacular private dinner for your party, with a delicious menu, served exclusively at one of our appointed spots. This special dinner is served only by advance reservation through our concierge.** The Romantic Dining experience is valid on all new bookings at select Secrets Resorts & Spas made now through December 22, 2021 for travel from now through December 22, 2021. Cost varies by location. With this package, guests will receive one Romantic Dining experience during their stay. The Romantic Dining experience can be arranged with the concierge upon check-in. Price is based on double occupancy, per stay. Blackout dates and restrictions may apply. This entire offer is based on availability. This offer is combinable with other promotions. Not applicable to group bookings.
- Sky BarRooftop bar.
- WindowsLocal and international fare.
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- 24-hour front desk
- 24-hour room service
- All-inclusive meal plan
- Complimentary wireless internet
- Concierge desk
- COVID test onsite
- Currency exchange
- Elevators
- Exercise gym
- Free parking
- Housekeeping - daily
- Jacuzzi
- Laundry/Valet service†
- Pool
- Restaurant†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking†
- Water sports
- Business Services†
- Please contact the hotel for additional information.
† Fees may apply
- BeachBeach fairy games (horseshoes, bocce ball, cornhole)- Beach pickleball
- Fitness center on-site
- Kayaking †
- Non-Motorized Water Sports †
- Pool3 shimmering main pools.
- Tennis court †
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7728 reviews
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Dec 07, 2025Overall great customer service and views, but food and resort are disappointing
I would love to give 5 stars but unfortunately it's a 2-3 for me. I'm going 3 because the people and views are truly exceptional. Customer service was fantastic! SO many names stand out as having made the trip extra special: Santos, Luis, Rodrigo, and Hibachi chef and bartender in the restaurants were great! Virginia at Oceana hostess and her whole team there was really great. Truly Oceana and Bordeaux service teams were all wonderful! Fast and friendly, everything was a "yes! regardless of ask! I so appreciated that as I wanted to try lots of flavors and they were all for it! Yussell at bellhop was an incredible support at my service all week long! Jorge Miguel at the pools was great! Karina at the front desk was wonderful! The views around the resort were fantastic! The magician at the Dreams magic show and servers at the Dreams pizza place were great. The Coati at the Dreams buffet adorable! Views from the resort were stunning, especially every night around sunset. Incredible! Very cool too to have a pier with the resort where you could get picked up by boats for excursions. Did not love having to pay $10/day to use it though. Cons: The resort is very old and dated, not attractive at all. Rooms were bland, many things were broken (safe was broken, toilet not well functioning, many people reported water issues, layout was not very practical. Food quality and options were worst I've had across UVC properties. I barely enjoyed any daytime options and evening options were limited and not exciting. I would not go back to this resort because of all the cons and b/c food for me truly makes the difference. Entertainment at Secrets was also overall boring at nights. Daytime with Wendy and her team was great, but nights were disappointing. Loved the people I met but wouldn't go back. I do recommend folks visit Chaakanab up the road - I swam with manatee and that was awesome!
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Dec 07, 2025Honeymoon in Paradise
The resort is tucked away from the Hustle and bustle of the City/Port. Being on our honeymoon we preferred an adult only resort, however were a little disappointed that it was a bit of an older crowd (we are in our 40's), we wanted a little more liveliness and fun. We were there for 10 nights & heard some guest having issues with no hot water or water issues in general. Fortunate for us, we did not have any of those issues. The staff is AMAZING...everyone...bartenders (Mauricio), waiters/waitresses (Oscar & Vividiana), truly everyone that even just walked past us. Now the stars of the "show" for us in making our stay fun and friendly and entertaining were Temu and Wendy. As Entertainment staff they are far and beyond great, we truly felt like we were with friends when around them.
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Dec 07, 2025Staff Friendly, hotel could use some work
The staff were very friendly, and the entertainment was fun. However, as a family we had 3 rooms. 2 of those rooms never had hot water for the entirety of our stay. One of the rooms sprung a water leak and we were moved rooms where there was still no hot water. The hotel’s infrastructure needs some serious work. Everywhere you looked there was pools of water from leaky pluming in the hallways.
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Dec 04, 2025Not worth the money
Booked this Hotel, because it was supposed to be luxury. I booked preferred club, because I wanted to relax and recuperate from my cancer treatments. It was awful. Food wasn’t very good, Luke warm and poor quality. We had no hot water for most of our trip as they had a water line break, which they seem to not be able to repair. Beach is good for snorkeling, didn’t have a problem getting beach chairs and not having to sign out beach towels was nice. Place was clean enough, but the place needs a lot of work Buffetts had a poor selection and restaurants mostly had poor quality and lukewarm warm food. Our room was nice with a lovely view, but with no hot water it made it miserable. Entertainment was poor in the evenings. We just stayed in our room on our balcony which was nice. I will never go back.
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Dec 03, 2025
Beautiful smaller resort!
Excellent resort. Staff is very friendly and helpful. Food is above average to excellent. Resort is obviously undergoing upgrades, we didn’t mind that at all, it was not intrusive and the workers were very nice. Overall a great experience and we will be back!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $75.99 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Hotel Spring Break Policy - Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.
General Information - Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Allowed:
Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.