Resort Details
- FrattinnisFrench Cuisine. A la Carte
- GaijinTeppanyaki (reservations required).
- SeasonsModern cuisine serving A la carte dinner.
- St. TropGourmet snack lunch. A la carte dinner (only in season).
- Various Lounges/Bars
- Bar One - Lobby bar
- Bar Two - outdoor bar - ZangoInternational cuisine (breakfast is buffet-style), A la carte lunch and dinner.
- Accessible rooms
- Beauty shop/salon†
- Currency exchange†
- Exercise gym
- Health club
- Jacuzzi†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Pool
- Accessible rooms
- Beauty shop/salon†
- Currency exchange†
- Exercise gym
- Health club
- Jacuzzi†
- Meal Plan Type: All Inclusive
- Medical Facilities Service†
- Meeting rooms†
- Pool
- Restaurant
- Room service
- Sauna†
- Spa†
- Tennis court†
- Water sports†
† Fees may apply
- GymLife Fitness Equipment (18+)
- Jacuzzi †
- PoolThree infinity pools with heating options including Hydrotherapy.
- Sauna †
- Spa †
- Steam bath †
- Water activities †Snorkeling
Diving (free demo)
Windsurfing
Sailing
Kayaking
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
9846 reviews
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Dec 09, 2025Great food, atmosphere and service
The service was amazing thanks Pedro you went above to make our night! Pedro went out of his way to get us chilly sauce and thanks again!
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Dec 09, 2025
Pedro is the man
Pedro Canul was the best! Thank you Pedro! Pedro fills me heart with joy every time he looks our way. Pedro made me feel whole again.
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Dec 09, 2025Disappointed for the price
It was too small for our preference No matter where you were in the resort you could hear the pool music blaring. I’ve been to smaller resorts but they’ve always had a quiet pool and a lively pool but this one didn’t. It was hard to relax, even at the beach you could hear it The other big issue was the food , we ate dinner at the buffet once it was disgusting. The resturants were just okay. They only had one restaurant open per night aside from the buffet, and they weren’t taking reservations you had to go line up at 6pm when it opened and come back two hours later to eat. Racing other people to line up so your able to eat isn’t my idea of relaxing There was not enough chairs at the pool or beach at all , you could see people laying in the sand every day There were also many days where we couldn’t get a towel Service on the beach and pool was inconsistent Maybe it’s just the party vibe of Cancún, all the other resorts near us looked small as well We paid $2500 pp for a week and we just expected more for the price Positives: Most of the staff was friendly We got the basic room and it was fine The restaurant by the pool was good we ate breakfast and lunch there everyday We still had a great time bc we went with a lot of people. It was just disappointing for the price we payed based on other resorts we’ve been to
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Dec 06, 2025
Amazing
Brilliant amazing can’t complain excellent service so happy with my experience meet lovely people here all the way from Canada 🇨🇦
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Dec 06, 2025
Great experience & restaurant!
Naham was so nice! He explained everything and gave us samples. I thoroughly enjoyed the restaurant and experience. Would recommend!
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of $3.86 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Advisoryeffective January 1st, 2025, Sandos Cancun will transition to an adults-only resort, and children will no longer be permitted on the premises. However, we will continue to accommodate children for the remainder of 2024. We appreciate your understanding and look forward to providing a tranquil and relaxing experience for our adult guests in the future.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel does not allow groups of students or spring breakers.General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.