Royalton CHIC Cancun, An Autograph Collection - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

8841 reviews

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  Family Thanksgiving

  Me, my wife and four family members stayed here for Thanksgiving, and we stayed in the two of the two-bedroom suites with butler service. Our butlers were Marisol and Arturo and they were wonderful. They quickly met all of our needs and requests for the five days we were there. From restaurant reservations to having food and coffee delivered to our rooms each day. They were very professional while also treating us like family. Marisol and Arturo truly made the trip and if you stay here and get butler service, I recommend requesting them. At the Diamond Pool, Santiago was there every day to make sure we had chairs reserved right by the pool and bar. These three really made our trip.

  Dec 10, 2025
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  Hotel location, staff and cleanliness

  Honestly, this hotel exceeded every expectation. It was spotless from top to bottom, and the whole place had such a luxury feel. The staff were unbelievable — genuinely some of the friendliest I’ve ever come across. A special shoutout to the butlers, Sandra and Iran, who didn’t just do their job, they elevated my entire stay. They went above and beyond in every way possible. The food was the best all-inclusive food I’ve ever had at any hotel. The service was fast. I’ve stayed in a lot of places, and nothing has come close to this. The only tiny drawback was the lifts being a bit slow. The location is perfect — right on the strip, so everything is close, lively, and easy to get to. And if you’re going, do yourself a favour and BOOK THE DIAMOND CLUB. The upgraded alcohol, exclusive facilities, and having your own butler takes the whole experience to another level. It’s 1000% worth it.

  Dec 10, 2025
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  Incredible butler, underwhelming “Diamond Club,” and a few big letdowns

  We stayed at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort – Adults Only in the Diamond Club section. I wish I could review our butler separately from the resort, because the gap between the service we got from her and everything else was huge. The good Our butler Samara was an absolute shining diamond. She was kind, attentive, proactive, and made us feel genuinely welcome and cared for. Any time there was an issue, she stepped up and fought for us. If this review were just about her, this would be 5 stars without hesitation. The property itself is clean and visually nice. During the day, the noise level was comfortable – you could actually relax, enjoy the pool, and have a conversation without shouting. The not-so-good (especially for Diamond Club) We paid extra for Diamond Club, and honestly, it did not feel worth the money. The “exclusive” Diamond Club bar is tiny, hard to get into, and usually full. It closes early, and after that there’s basically one bar for the whole resort, and getting a drink there means pushing through crowds. Not exactly relaxing for an adults-only, higher-priced stay. We were told we had priority booking for restaurants and services, but every time we tried to reserve anything, we were told it was “full.” Then we walked over to the Chinese restaurant and the spa, and they took us right in and said they had lots of room. So either the system is broken, or “priority” is just a buzzword. The resort also kept pestering us to sit through a sales pitch and warning us not to book excursions with Sunwing. It started to feel less like a vacation and more like we were being funneled into their sales funnel. Atmosphere: loud nights and overdone aromatics At night, the music was painfully loud – not just “fun party energy,” but deafening to the point where it kills any chance of a calm evening vibe. If you’re hoping for quiet nights or a romantic atmosphere, this is something to be aware of. On top of that, they go very heavy on the aromatics around the resort. It looks clean and upscale, but the scent in some areas is strong enough to be noticeable in a bad way. If you’re sensitive to smells, that’s going to be a problem. Birthday disappointment This trip was for my wife’s birthday, and I made sure the hotel knew that. At one point, we saw a few rose petals outside our door, so it looked like something special had been set up inside for her. We opened the door… and nothing. Just a normal room. She went from excited to disappointed instantly. It’s a small detail, but when you’re paying this much for a special occasion, that kind of thing matters. When I raised these issues, Samara did everything she could on our behalf. But the hotel itself did nothing meaningful with the feedback. No gesture, no fix, not even a proper apology. I ended up having to find my own excursion just to get my wife off the property to enjoy her birthday, because everything on-site felt like a hassle. “Exclusive” Chef’s Table I also booked what was sold to us as an exclusive Chef’s Table dinner for just the two of us. In reality, it turned into a shared group table. I guess four high-priced dinners are better than two. Not at all the private, premium experience that was implied. Bottom line Samara (our butler): 10/10. Location and locals: great. Resort value for what we paid, especially Diamond Club: missed the mark. If you’re going mainly for the party atmosphere and don’t mind loud music at night, crowds at the bar, and aggressive upselling, you might have a different experience. But for a special occasion, at this price point, we expected much better.

  Dec 09, 2025
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  Great Hotel, Excellent Service

  The hotel was beautiful and very clean. The staff were very friendly and helpful! Our butler for the week was Gilbert and he did a phenomenal job attending to anything and everything we asked for! Carlos out by the pool was excellent as well. He saved chairs for us by the beach every morning & we had the perfect spot to catch some rays & enjoy the ocean view! The food was great at all the restaurants and there was some sort of entertainment event available each night. Diamond Club is definitely worth the extra $$! Would definitely stay here again!

  Dec 09, 2025
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  Getaway

  Carlos the pool guy was amazing! So helpful and friendly! The beach was amazing the the staff was great! Definetly will be back!

  Dec 09, 2025