Resort Details
- Various Lounges/Bars- Tequila Bar- Alegria Bar- Ventanas Bar- Palazzo Bar- Azia Bar- Deck Bar- Tea Time
- Various Restaurant- PalazzoItalian cuisine offering traditional recipes and featuring homemade pasta and only the best ingredients, all prepared on the spot, in an atmosphere as elegant as it is charming.- VentanasOffering an excellent culinary experience based on the traditional gastronomy of southern Spain. Serves fresh and healthy dishes using the highest-quality local ingredients.- Chef’s TableA unique gastronomic experience at Ventanas offering a 9-course gourmet tasting menu, with wine pairings and unique ingredients, designed and presented exclusively by our creative and talented Executive Chef and his professional team of cooks. (Additional charge)- SpicesThis Mexican-inspired restaurant offers incredible views of the Caribbean Sea. Dishes are prepared using local ingredients with the majority of regions in Mexico being represented.- The GrillA romantic, open-air candlelit setting with superb views of the Caribbean Sea. It offers a wide array of fresh fish and seafood, Angus Prime steak, lamb, and other cuts cooked to perfection.- AziaOffering a menu based on the varied and complex traditional cuisine of Thailand, with a full range of recipes using local ingredients of the highest quality and implementing techniques that are respectful of the product.- The DeckOffering guests refreshing drinks, traditional appetizers, homemade burgers, and fresh local seafood.
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- 24-hour front desk†
- 24-hour room service
- Accessible rooms
- All-inclusive meal plan†
- ATM/Cash machine†
- Baggage Storage
- Beauty shop/salon†
- Bell staff/porter†
- Car Rental Services†
- Concierge desk†
- Currency exchange
- Dinner served in restaurant†
- Doctor on call†
- Dry cleaning†
- Express check-in†
- Express check-out†
- Fitness Facilities†
- Housekeeping - daily
- Ironing Amenities (On Request)†
- Laundry Facilities†
- Lounges/bars†
- Parking†
- Pool†
- Spa†
- Tennis court†
- Travel agency†
- Valet parking†
- Wheelchair access†
- Internet Access†
† Fees may apply
- Basketball court
- Bocci court †
- Diving †
- Fishing †Deep Sea Fishing ($)
- General †- Bingo- Cocktail Class
- Cycling- Day and Night Entertainment program- Ping Pong- Pool Table- Tennis – 2 Lighted Courts (Reservation required)- Tequila Tasting- Windsurfing - Golf †Golf Nearby ($)
- Kayaking
- Motorized Water Sports †
- Pool
- Sailing
- Snorkeling
- Theatre †Nightime show at Club Royal Theater (3 Days a week)
- VolleyballPool Volleyball
- Water activities †- Water Aerobics
- Windsurfing
- Wine tasting †
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
10092 reviews
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Dec 06, 2025Wonderful Trip
We have been to the Royal Hideaway 14- 15 times and obviously we really enjoy the experience and keep coming back. The highlights of the trip vary from one time to the next, but this recent visit ranks among the best. This was due in large part to Gabriella (Gabi), the concierge of building 23 where we stayed. She was absolutely wonderful. It was clear from the start that our enjoyment of our time at RHP was her top priority. As with any older property, there were a few minor issues with our room. Gabi took these repair requests cheerfully and oversaw the repairs personally and almost immediately. This has not always been the case in the past. Dinner reservations were sometimes a challenge, but Gaby persevered and got us what we wanted at the times we requested. I could go on, but I mostly wanted to thank he for one service above and beyond. Shortly before our trip, a close member of our family - our Golden Retriever- passed away, and it was very difficult. We mentioned this to Gabi , and when we went to dinner the night of Día de los Muertos, we found an elaborate shrine to him that Gabi had made. It was touching to say the least. This is the sort of attention and caring that we have come to expect at the Royal Hideaway, and this is why we keep coming back. The place is not perfect, but it is very good. The people are what really counts, and they are awesome.
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Dec 05, 2025
37th Visit, Headed to 38th!
We’ve been to Royal Hideaway Playacar 37 times, and our July trip was our favorite yet. The staff were fantastic, better than ever. We want to give a big shoutout to the Beach and Pool team, along with Ocativio, Jesus Argello, Adriana Perez, and Monserrat. Their kindness and attention really made the week extra special. We stayed in the presidential suite and loved it as always. The food was the best it’s been in years, definitely a step up from our last five visits. Every meal was delicious and beautifully presented, and you could tell how much pride the chefs and servers take in what they do. Our only small wish is that the hot tubs would get fixed and that the main pool was heated, especially in the cooler months. Even with that, we had such a wonderful time that we’re already counting down to our next stay. We’re heading back on Sunday, December 7, and can’t wait to see the newly refurbished private pool. It feels amazing to know we’ll be returning to our favorite place, and we couldn’t be happier to hear that the beach is sargassum free. After 37 visits, Royal Hideaway continues to surprise us in all the best ways. The stunning beach, beautiful grounds, and outstanding staff keep us coming back again and again.
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Dec 04, 2025Beautiful resort & beach
First time staying at this beautiful resort- grounds are meticulously maintained and beautiful. Love that it is a smaller resort - easily walkable- have some mobility issues and I had no problems getting around the resort. There are a lot of stairs heading up to the main building - hand railings would be a great addition in a lot of places on the resort! Playacar beach is one of our favourite beaches- stunning!! We were always able to get chairs on the beach everyday without having to get up early. From what we could see getting chairs around the pools looks a little more challenging! We are beach people and don’t visit this area to sit around a pool all day anyway so we had no complaints. Food was excellent- we enjoyed all of the restaurants and like that dinner is a la carte only. Beach service was ok - could be improved if the servers came around more frequently- most times we just went to the bar ourselves as it was quicker. Alcohol selection was great - just ask for the brand you want and they will deliver!! My main complaint is the condition of the bathroom in our room - advertise a jet tub but it is old and jets do not work . Also obvious there was some previous water damage in the bathroom - and the repairs to drywall and crown moulding were very poorly done. We loved the layout of the room and the bed was so comfortable we had great sleeps while we were there!
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Dec 03, 2025Our 6th time returning & OUR LAST!
This was our 6th time returning to Royal Hideaway & the one thing that had us returning was the food quality & service. Unfortunately, we were really really disappointed & even spoke to the Operations Mgr on our 3rd day regarding our concerns but nothing changed. We waited on average 15 minutes EVERY day for EVERY breakfast & lunch! We once waited 30 minutes(!!!). We never had to wait more than 5 minutes in the past. Keep in mind this is the only buffet restaurant on the beach (outdoors) with a la carte options. You have the option to go upstairs to the a la carte restaurants for breakfast or lunch, but who wants to spend over an hour indoors waiting for food. The service at some of the other dinner restaurants were also really slow. E.g. waited more than once, over 10 minutes for the host to greet us; constantly asking servers for water or refilling wine, waited half an hour until the hibachi chef arrived for our 9:00 pm(!) dinner reservations (see pic below). We only made 9:00 pm dinner reservations since all other early seatings were already booked for the week! It would have been nice for us to enjoy the Mexican show with the dinner in the theatre but this only happens once a week & again was already booked before we could even make a reservation. I tried emailing ahead of our arrival to make dinner reservations as I've done in the past but the email responses were days slow & didn't get confirmed. For new guests, you're asked to make all dinner reservations with your concierge on the day that you arrive, however, all the ideal times & events are already booked before you even get there!!! We were beyond disappointed with our visit this time & unfortunately will not be returning nor recommending to our friends any more.
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Dec 01, 2025
NO DISCO, NO FUSS...JUST A QUIET PEACEFUL PLACE!!!
I LOOOOVEEEEE THIS PLACE! NO DISCO! NO CRAZY NIGHTLIFE...FABULOUS! This is a quiet , peaceful and beautiful quiet resort Perfect for couples and people who want peace and quiet on their vacation. Food is fab, beach is beautiful. Its small and quaint and the staff are amazing! We are going again in April 2026!
- AdvisoryImportant Information For Our Guests- Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisorySTUDENT GROUP POLICY • 100 DOUBLE rooms IN HOUSE maximum for student groups at any given time • 25 years old and under are considered “students” for any given time • Minimum age required for check-in is 18. • A refundable deposit of $200/per person (cash or credit card) is required. Group Student bookings • Must be requested through our groups department,these groups will require a chaperon as well as the refundable deposit and all above requirements.
- AdvisoryThe state of Quintana Roo will be charging a sanitation tax of a minimum $31.12 Mexican Pesos (approx. $1.76 USD), per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
CUSTOMER SERVICE - Complaint cutoff is 45 days from date of guest's check-out. - Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.