Hotel Overview

2019 Resort Added Values

Free Symbolic Weddings: Restrictions apply-see

Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts. 

A smaller, more intimate resort, Riu Playacar offers pastel colored villa-style blocks of rooms immersed in tropical gardens. This resort is colorfully decorated with tropical treasures of the Caribbean, including hand painted murals of birds and banana trees. Ideal for the free-spirited traveler who values beach, casual appealing surroundings, and relaxation, this playful hotel is truly a tropical paradise! 

Four restaurants include traditional Italian and Asian cuisine, and a steakhouse. The active traveler will always have something to do! With activities such as pool volleyball, windsurfing, body boards, snorkeling, kayaking, scuba lesson in the pool - the fun never stops! 

The staff at Riu Playacar is outstanding, catering to guests' every need. Just lie down, relax, and enjoy the warm weather and stunning atmosphere of Playa del Carmen. Guests staying at Riu Playacar have exchange privileges with Riu Tequila and Riu Yucatan (dinner dining excluded). Be sure to explore all these hotels have to offer!

There have also been several renovations to the resort, including changes to both indoor and outdoor areas, refurbished guest rooms that evoke a modern touch, three new infinity pools that sit next to the beach, and a new children's pool with water slides and a redesigned mini-club. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge). 


Playa del Carmen - Beach
Cancun, Mexico (CUN) : 37 miles

Property Information

Year Built: 2000
Accessible rooms: 4
Floors: 3
Total rooms: 386


Hotel Details

Onsite Dining

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Hotel Advisories

Advisory The Municipality of Solidaridad will be charging an Eco Tax of 20.00 Mexico Pesos (approx. $1.10 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
Advisory All Student/Spring Breaker Group reservations are strictly on Request and will be reviewed on a case by case basis by the corresponding Destination Sales Department. RIU Hotels & Resorts reserves the right of admission and may reject any request at its sole discretion.
Advisory If a Student /Spring Breaker Group is accepted: The number of rooms will be deducted from the contracted allotments Minimum Age requirement: 21 years of age or older. The Hotel may request proof of age in the form of passport or official ID Each room must submit a signed liability agreement upon check-in.
Advisory At all other RIU properties Student Groups/Spring Breakers (either groups or individuals, regardless of age) are not allowed at any time during the year. Guests disturbing or generating complaints from other guests or hotel may be removed from the property, at their own expense. Parties in rooms are not permitted
Current Renovations: Description: As of May 31st, 2011, RIU Hotels & Resorts will no longer exchange US Dollars for Mexican pesos in its properties located in Mexico due to measures the Mexican Government has taken to regularize the flow of US Dollars (cash) in the country.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 21
General Policies:

Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Spring Break Policies: At least one person 21 years or older is required in every room February through April. Spring Breakers (either groups or individuals, regardless of age) are not allowed at any RIU property, at any time during the year. RIU Hotels & Resorts, reserves the right to withhold admission to any Spring Breaker. The hotel reserves the right of admission and may request clients to show passport or official ID to prove full identification. Guests can and will be removed from the property at their own expense in case of any disturbance or complaint from other guests or hotel staff. Parties in rooms are not allowed. Spring break groups or unruly behavior is not allowed all year round at any property.

Transfer Policy:
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information:
Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.

Pet Policy Pets Not Allowed

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 star tripadvisor rating Based on 6230 reviews
  • 5.0 star tripadvisor rating
    Excellent Hotel

    Booked this holiday as a last minute deal starting end on May. It had excellent reviews and was very good value. Around 50 minute transfer from airport in a kind of gated community with another 5 Riu Hotels in close proximity. You can use sister hotels Tequila and Yucatan but not for dinner. Open plan large reception area so no air conditioning. The hotel is is not particularly attractive with a series of blocks on either side of a central pathway leading down to the pools and beach. Our room was 3214 with the balcony facing the central pathway. The room was spacious and very modern with a huge double bed. It had an open plan shower room so when you exit the shower you are more or less in the bedroom. It had a door to the toilet. Drinks optics and well stocked mini bar in the room. Free safe and thankfully good air conditioning as it was a pretty constantly 35/36 deg C minimum daytime and didn’t drop much lower in the evening. It was really hot and humid having rain for the first 4 days. This probably accounted for the numerous insect bites we encountered even though we used repellent 3 times a day. Maybe it was the sand flies on the beach as we were there most days. Excellent beach with plenty of beds but as other people reported the horrendous seaweed problem. They really need to up the game a little to dispose of it quickly. There were great heaps of the stuff on the beach waiting to be moved which caused a bad smell and attracted lots of flies. The first 5 metres of the sea was awash with the stuff and it was constantly being washed up on the beach and slowly removed. By the the end of our holiday it was dramatically reduced in the sea which was extremely warm and clear when past the seaweed barrier. There are two pools, one mainly used by families which is left of the pathway and the other on the right mainly used by adults with boom boom music and foam parties. Lots of noisy people at the swim up bar who seemed to spend all day there. There are 5 restaurants which you can use anytime without booking - great. They were all pretty good. They could do with a bar down at the Mexican and steak restaurant as the nearest one is the pool bar which shuts at 6pm. The other 3 bars are all up at the reception end of the hotel as is the entertainment stage. Watch out for the Michael Jackson show, it was excellent. They also had some entertainment in the reception area. The bars do an excellent selection of cocktails and most of the time they are using international brand drinks. The town of Playa del Carmen is around a 30 minute walk from the hotel and there are plenty of everything there. We made a trip to the Chichen Itza village which is well worth seeing but be careful, prices vary dramatically with T Cook charging an enormous amount so we booked via an agent who visited the beach regularly. The hotel is a little unusal in that there are wild animals roaming around which are Government protected. Apparently the hotel complex was built within a jungle area and these animals have remained as residents of the hotels! Overall we enjoyed our stay at this hotel and don’t really have any complaints. The food was good the drinks were good, it was a good standard and there was a good mix of different nationalities. The staff were excellent. We will be back.

    Jun 19, 2019
  • 5.0 star tripadvisor rating
    anniversary celebration holiday

    flew with tui on dreamliner premier class well worth paying extra. you will receive visa card and emigration card to fill out on route make sure you fill out the bottom section aswell of emigration one,lots of people got caught out and had to go back and fill it in then had to rejoin the queue .Arrived at the hotel after an hour transfer greeted with a cocktail got checked in quickly by very friendly reception. Our room was spotless ample hanging space with enough hangers, a few toiletries and even flannels.The food in buffet and al a carte restaurants were superb such a choice of fine fresh hot food. A big praise to the chefs. a big thanks to Freddy and Adrian for keeping us refreshed drink wise around the pool. the beach was stunning yes a little bit of seaweed and after a storm was a bit more. i do think people are exagerating about it, it is so fine, you should visit the south coast of england to see what real seaweed is like! Was pleasantly surprised at the amount of branded drinks that were available as part of all inclusive. On the day of our anniversary our room was decorated with flowers chocolates and strawberries dipped in chocolate such a nice touch. one tiny thing to mention someone spat out chewing gum by the side of the pool which was there for over a week which did surprise me as they are so many cleaners around. we had a fantastic time much better than expected due to all the staff being so warm and friendly definately a holiday to remember

    Jun 17, 2019
  • 4.0 star tripadvisor rating
    great place to do nothing

    had a lovely week here with my daughter. the beach is beautiful and the hotel has all you could possibly need. The staff are fantastic. Everyone we dealt with was professional and charming. They really made it a great trip. As vegetarians we had great food options and unlike many places lots of protein including falafels, veggie burgers and beans as well as great fruit and vegetables. I loved the refried beans and of course all the fabulous avocado dishes. while there was plenty of entertainment for those who want it there was plenty of quiet space to read books and play cards. The bar staff were great and made lots of alcohol free cocktails for my teen while I enjoyed the more traditional drinks. If you want a relaxing sunshine trip this is perfect

    Jun 16, 2019
  • 4.0 star tripadvisor rating
    Great times

    Our family loved our stay here. The staff is very friendly and the hotel is very clean. We always choose to stay at riu resorts because of this. We plan to stay at one in Jamaica next year. This was our 3rd stay at riu and i plan on continuing.

    Jun 16, 2019
  • 3.0 star tripadvisor rating
    Avarage 3star hotel with great food

    Riu Playacar is a lovely hotel,but definitely not 4/5 stars in European standard. Rooms are spacious but basic, our one was in block one and was impossible to stay on the balcony due to a construction work next to the hotel. What made me really disappointed is that all (!!) our sheets and towels were stained,asked the reception to change it,but only got the same so gave up. Toilet was leaking non stop too. Staff is nice and smile a lot,but despite tipping every single time we got in touch with them,they only show you the super kindness if you really pull the big notes out,like $5-10 for a cocktail and so on. Entertainment was not the best, guys are working so hard and long hours but honestly it should be different in many ways. Food was absolutely amazing, can't fault it. The swim up bar is a top thing in the hotel,but should be more entertaining with more music and stuff like that. The beach was lovely,we were very lucky with the sea weed,had only one bad day,but it's there every day. If we ever going back to Playa del Carmen (hope the sea weed situation will make it possible), we'll try one of the sister hotel,liked it more.

    Jun 15, 2019
Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers and round-trip airport/hotel transfers when arriving at airport closest to destination (for exceptions see, hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. In some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Cancellation policies apply. Bookings are subject to the Fair Trade Contract. All public charter flights are operated by ALG Vacations Corp: Allegiant Air: PC 18-231, A319-156 seats or A320-177 seats or A320-186 seats/PC 18-234, A319-156 seats or A320-186 seats; Icelandair: PC 19-077, B757-200-183 seats; Miami Air: PC 18-230, B737-800-183 seats/PC 19-085, B737-800, 180 seats/PC 19-091, B737-800-183 seats; Sunwing Airlines: PC 19-090, B737-800-189 seats; Swift Air: PC 18-229, B737-400-150 seats/PC 19-092, B737-400-150 seats; Viva Aerobus: PC 18-228, A320-180 seats/PC 18-254, A320-180 seats/PC 19-079, A320-185 seats/PC 19-094, A320-185 seats; Volaris: PC 18-233, A320-180 seats. CST2139014-20 62519