Resort Details

Dining
OnSite Dining
  • Various Lounges/Bars
    Grand Central Bar - Lobby Bar, friendly and energetic, serving exotic tropical drinks

    Disco Roxy - for the active traveler, enjoy the lively disco with great ambiance
  • Various Restaurants
    La Terraza - International cuisine served buffet style, open for breakfast, lunch, and dinner

    La Trattona - Serving Italian cuisine a la carte style, open for dinner only.

    Snack Bar Polinesio: Besides the pool, enjoy your favorite drink
On-Site Amenities
  • 24-hour front desk
  • Accessible facilities
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting,Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • 24-hour front desk
  • Complies with Local/State/Federal laws for disabled
  • Accessible rooms
  • ATM/Cash machine†
  • Babysitting, Offsite†
  • Baggage hold
  • Bell staff/porter
  • Business services†
  • Children programs†
  • Children welcome
  • Concierge desk
  • Elevators
  • Exercise gym†
  • Free parking
  • Gift/News stand†
  • Golf, Offsite†
  • Housekeeping - daily
  • Internet services†
  • Laundry/Valet service†
  • Lounges/bars†
  • Meal Plan Type: European Plan†
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Room service†
  • Room service - limited hours†
  • Safe deposit box
  • Tour/sightseeing desk
  • Wakeup service
  • Water sports†
Off-Site Amenities
  • Business Services†
  • Internet Access
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Beach
    Set on private beach
  • Children's program, onsite †
    sand castle, drawing, painting, swimming lessons by the pool
  • Fitness center on-site †
  • Motorized Water Sports †
  • Non-Motorized Water Sports †
  • Pool
    There is 1 ocean front pool on site.
Off-Site Recreation
  • Golf †
    Golf Course located within a Mile of Property.
Off-Site Attraction
  • Other Local Attractions
    Angela Peralta Theater, Arqueological Museaum, Lighthouse, Waterpark, Baseball park, Bullfight ring.

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2545 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    It's worth it

    Had a wonderful time. Very Little English speaking Representative but they tried their best. Rooms were beautiful. The live bands were all night, 3 or 4 bands playing at one time sometimes

    Nov 10, 2025
  • TRI_LOGO_ANCILLARY_ 4.0 star tripadvisor rating
    Awesome hotel

    The rooms and whole hotel are kept spotless. The staff are excellent although little English is spoken. Food is very good. The band's that try to drown each other out are annoying. Loved being able to use facilities of the sister resorts. We will definately return.

    Feb 27, 2025
  • TRI_LOGO_ANCILLARY_ 2.0 star tripadvisor rating
    Holiday from hell

    This place is not like a all inclusive. There was one buffet over run by pigeons, the food was gross we ate out off the resort. The pop machine was broke. The plates and utensils were plastic the pacifico was closed. The swim up bar was closed and the star palace opened 4 days in to our 8 days there only for breakfast. There is no coffee pots in the rooms we had ocean view no fridges. The beach chairs were broke and full of airship and the adult pool was full of kids. It was very loud the entertainment was Spanish karaoke every night and bar closed at 1230 we bought snacks and booze at the store down the road and to top if off the bus never came to pick us up for our flight. We had to get an Uber and paid alot of money for not a lot of good service like all inclusive should be. I DO NOT RECCOMEND!!

    Feb 21, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Mis-informed

    The ads on Westjet don't reflect the true aspects of this hotel at all. As others had said the hotel is run down. They tried to put us in a room that the previous guest had smoked in. It was gross. Tghey said they would clean it the next morning. We refused to stay in the room. They were quick to relocate us. The rooms not cleaned thoroughly. Then the noise. If you are looking to relax this is not the hotel you should be staying at. This is a full on Mexican Party spot. Go on their own website, they advertise the resort as a party destination. If you complain to the front as we did, they can move you to a sister hotel. After 2 days we did. Up the street a block to the Luna Palace. More oriented to older and quieter crowds. I am not blaming the Oceano for being a party hotel I just wish the vacation websites would inform people so you can make better decisions.

    Feb 20, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Our most recent stay.

    The pictures shown are not accurate, everything was run down and or damaged. The lounge chairs were broke and dirty. And most nights the music outside was so loud it was distorted.

    Feb 19, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy:
    Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

    Convention Policy:
    Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

    Hotel Spring Break Policy:
    This hotel cannot guarantee a spring-break-free environment.

    General Information:
    Room taxes are included in vacation price.
    Minimum night stay restrictions may apply.
    Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Not Allowed

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.