Resort Details
- BarsThree bars: swim-up bar, lobby bar and snack bar.
- Various diningExclusive a la carte restaurant with show cooking and Market cuisine.
Exclusive mixology and cocktail recipes, wine tasting and pairing sessions.
Courtesy snacks throughout the day at the Beach Club and Lounge.
Dinner reservations are subject to availability for dinner reservations prior to arrival, please contact customer service desk at the respective hotel.
- Free high speed internet connection†
- Liquor store†
- Lounges/bars†
- Massage services†
- Pool†
- Poolside service†
- Spa†
† Fees may apply
- Golf †25% discount on Golf rounds.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
2097 reviews
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Dec 01, 2025The servie here is pathetic. Don't waste your money
The rooms are extremely musty and caused my sinuses to flare up. I requested a room change, I was given another musty room. In my initial booking, I requested a king size bed, I also called in advance to check if it would be given and I was informed that it was all sorted. No one mentioned that the only way I was guaranteed the room I paid for was if I did an online check in. Upon arrival, I was informed that it is not guaranteed despite getting a confirmation via phonecall and the request being listed as confirmed in my reservation. I was put on hold for a very long time when I attempted to call reception to clear this up until I hung up and had to go there personally. I'm not sure what the purpose of the phones are if no one ever answers them. The reception lady was argumentative and unhelpful. This completely dampened my holiday and I will not be returning to any Iberostar hotel again. In addition to this, I had attempted to get transport to the hotel via phone and email and both went unresponded to. This is the poorest customer service I have ever encountered from any hotel.
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Nov 19, 2025Great place! You must try..
Staff at this hotel are wonderful. Shout out to, Beto, Adan, Eric, Saby and Alex while out at pool and events. Sara was great at the buffet seating us. This is my third time at the resort this year it truly is a great place. food at this resort is the best we’ve ever had, we’ve been going to all inclusive for 20 years.
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Nov 11, 2025Iberostar Cancun missed the mark.
My wife planned a 5 day getaway to Cancun staying at the Iberostar Cancun. this is how it went. Online Booking: Flawles for dates and room. After this it went downhill fast Arrival and Checkin: very long waits to check in. Very hot in the reception lobby area. The room we booked in advance was not available, no upgrade offered to make up for this. Ended up in a double room for 1 night and had to change rooms after 1 night. The front desk check in team was not good and gave misleading information. I had to ask for a supervisor after the staff member who was trying to check us in just failed in his job. Rooms: great space, adequate outlets for charging devices. the double room had very bad mattresses. the next king room was much better. Cleaning staff was very good. Onsite Restaurants: For being quoted online as a 5 star resort most of the restaurants were not was good as the buffet. The buffet staff were nice and well trained. Stay away from the speciality restaurants as they were just not good. To the chefs in these restaurants, try your food first before you serve it. House wines were terrible at each restaurant. Overall not good for the type of resort. Pools and Beach: Fabulous, loved the swim up bar. Good drinks and plenty of seating at both the pools and beach. Wish the entertainment staff spoke more in English as most of the guests were American or European. Staff was great. Wished the towel station was closer to the main pool. Concierge Services: Very good and explained the resort map. I am still wondering why the map had no detail, just a picture. I know IGH can do better that that. IHG Resort App: Never worked right and gave wrong information on when places opened. Poolside Eats: Do not try the taco bar, again just not good. The burger shacks are the best. Coffee Bar: Open 24/7 .....yippee!!! Great choices fast service, also has great grab and go treats. I really wish IGH luck as this not one of your better hotels.
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Nov 02, 2025
Wonderful vacation!
We had a wonderful trip with friends. The resort was clean and smelled amazing. The beach was wonderful amd clean as well. Probably the best view from our room that I've ever had before! The food was great on the Coral side. Variety of food at the buffet and always yummy. Wonderful service at the pool bar from Saby, Angel, Irma, and Jamie at the Cafe. Its great thay it's so close to the airport as well. We will definitely come back!
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Oct 29, 2025
Absolutely incredible
Amazing place- the ocean views are indescribable. The accommodations are lovely, sparkling clean and so well maintained. The staff is so kind and attentive. Saby remembered us from our last trip- she is worth her weight in gold, that lady is wonderful. Come as soon as you can! As our fantastic shuttle driver said- “Why not?!”
- AdvisoryRoom reservation required, Dinner Reservations allowed up to 7 days before check in.
- AdvisoryThe Municipal Government will be charging all guests in the area of Cozumel an Environmental Sanitation Tax of a minimum $79.20 pesos, ($4.00 usd approximately) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Check In: 3:00 PM
- Check Out: 11:30 AM
- General Policies: Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals;this will place a hold on your funds.
Convention policy:individuals attending a convention cannot book this property for their stay.If found attending a convention, guests may be subject to higher room rates upon arrival.
SPRING BREAK POLICY - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2020 to April 30th, 2020. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.
- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
Transfer Policy:A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information:Room taxes and service fees are included in vacation price.minimum night stay restrictions may apply.Reservation changes may not be permitted unless authorized by the hotel.
SPRING BREAK POLICY - Iberostar Hotels & resort is a family oriented environment and thus has implemented the following policy for Spring Breakers reservations. The valid period is March 1st, 2021 to April 30th, 2021. Spring Breakers are defined as Students/youth between 16 and 23 years of age.
- One parent or chaperone at least 25 years of age will be required per room for check-in. Adults accompanying are responsible for the students’ behavior.- In the event that any guest(s) engage in inappropriate behavior disrespecting Hotel staff and/or other guests or causing physical damages to the facilities, the Hotel Management reserves the right to expel the guest(s) without reimbursement or refund of the remaining nights.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.