Resort Details
- Agua Bendita
A la carte Mexican-style steak house open for dinner. Reservations required.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Flavours
Serving breakfast and dinner. No reservations required. Located on the ground floor in the main building with indoor and outdoor dining.
Breakfast dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- MistralServing lunch, quick snacks, and refreshing drinks near the pool. No reservations required. Dress code is beach casual.
- MocaccinoServing casual snacks and specialty coffee on 1st floor near lobby. No reservations required. Dress code is beach casual.
- Olios
Serving a la carte Mediterranean cuisine for dinner. Reservations required. Located on the 2nd floor in the main building and pool and ocean views.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- Satsu
Serving a la carte Asian fusion cuisine for dinner. Reservations required. Located on the 2nd floor in the main building.
Dinner dress code: collar or polo shirt, long pants or dressy shorts, casual close-toed shoes, blouses or dresses, and skirts
- TahaniTahani is a fine-dining wonder, serving global cuisine. Exclusive to Serenity Club guests, its à la carte menu is inspired by the freshest ingredients and in constant evolution.
- Vistas Snack Bar
Serving breakfast poolside exclusively for Serenity Club guests. Serving small plates during lunch hours for all guests. No reservations required.
Breakfast and lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
- Vora Mar
Open for lunch & dinner with seafood specialties, fresh catch of the day, and ceviche dishes. No reservations required. Drenched in beautiful ocean views, Vora Mar is a visual and gastronomic experience.
Lunch dress code: T-shirts, tanks, shorts, blouse or pareo over swimsuit
Dinner dress code: collar or polo shirt, long pants or dressy shorts casual close-toed shoes, blouses or dresses, skirts
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf,Offsite†
- Laundry/Valet service†
- 24-hour front desk
- 24-hour room service
- Bell staff/porter
- Car Rental Services†
- Children not allowed
- Complimentary wireless internet
- Concierge desk
- Gift/News stand†
- Golf, Offsite†
- Laundry/Valet service†
- Pool
- Poolside service
- Smoke-free property
- Spa†
- Tennis court
- Tour/sightseeing desk
- Whirlpool
- Wireless internet connection in public areas
- For more information about wedding packages, please contact weddings@havenresorts.com.
† Fees may apply
- BeachDaily organized beach walks
- Fitness center on-site
- PoolFour pools
- Scuba divingFree scuba dive clinic in the pool (one hour per person, per stay). Scuba diving following clinic is available for surcharge.
- Spa †
- Tennis court
- Whirlpool1 over-sized in-pool whirlpool
- Golf †Guests enjoy special privileges at Cancun Country Club and its El Tinto golf course, 10 minutes from hotel. Inquire with Golf Concierge.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
7669 reviews
-
Dec 11, 2025Great break at Haven Riviera Cancun!!
The restaurants have some of the best food we’ve ever had at an all inclusive. All staff were very friendly and outgoing and our butler Frida was amazing. The entire resort was super clean. Pools could have been a couple of degrees warmer.
-
Dec 11, 2025
Wonderful Resort - Highly Recommend
We just returned from six nights at the Haven Riviera Cancún, and what an incredible experience it was! The resort is smaller than others we've visited, but we found that to be a real advantage — it felt more intimate without lacking anything we could possibly want. From check-in all the way through our departure, every staff member we met was kind, attentive, and eager to help. A few team members who stood out (there are so many others, too many to name): - Gaby, our Serenity Butler, was friendly, always accessible, and ensured we were informed and well accommodated throughout our stay. - Giovanny and Maria at the Serenity Lounge bar were fantastic — they remembered us each evening and had our preferred nightcap ready. - Julian and Ana at the Serenity Pool kept the atmosphere lively and fun while offering excellent service. - Arthuro at Flavours Buffet was so kind and attentive — when I went a little overboard on the habanero salsa and my eyes started watering, he quickly brought sugar to help tame the heat! We stayed in a Serenity Oceanfront Junior Suite, which was perfect — spacious, beautifully appointed, and offering breathtaking sea views. The room was cleaned and restocked daily with thoughtful touches, and turn-down service each night was impeccable. We highly recommend the Serenity section! Every meal we had was excellent, and the Tahani Dinner & Dance Show was an unforgettable highlight — the performers were incredibly talented, and a special shoutout goes to our wonderful waiter, Miguel Arvo. The resort was also beautifully decorated for Christmas, adding a festive and elegant touch to an already stunning setting. We will absolutely return and highly recommend Haven Riviera Cancún to anyone seeking a relaxing, high-quality experience with exceptional service.
-
Dec 10, 2025
The greatest place on earth
WOW! Best vacation ever! My wife and I had a blast! The staff were amazing! Jose, Sahel, Jose Luis, Angel, Alfredo, Diego, DJ bad baby and many others! They even made us a Christmas ornament to take home, so that Cancún will always be with us! The food was so fresh, and we didn’t even see one bug for the whole week we were there! Very clean environment! They made me feel so special on my birthday, just unbelievable service! I’d recommend this place to everyone! 10 out of 10 experience! I’m a celebrity here in the U.S so I secretly decided to shoot a music video there to showcase the spectacular Haven Riviera resort to my large following, to also show my appreciation to Mexican culture and to have this moment forever! So honored to be the first entertainer to shoot a video there! Thanks again for making my first time in Mexico the best experience ever! God bless! See you soon! VIVA MEXICO
-
Dec 10, 2025
Best resort to relax & unwind! Staff are amazing
The staff went above and beyond. Mar & Adrian from the entertainment crew (Adrian was a fantastic server at all the shows & Mar kept us all laughing and playing along. Jose Luis & Carlos were exceptional waiters/bar servers poolside made sure to keep us hydrated! They were AMAZING! Candido is the BEST butler! Our mini fridge was ALWAYS stocked with the beverages we requested and he made sure our dinner reservations were made. Exceptional service by all at a beautiful resort!
-
Dec 10, 2025
Another Amazing Trip to Haven
Our 3rd trip to Haven did not disappoint and in fact each time it gets better and better! Our butler Frida was incredible, communicative and kind, she absolutely made our stay. Our room was incredible, and private allowing us to enjoy a romantic trip. Arturo at the breakfast and lunch buffet keeps us coming back to Haven. He is the most attentive and gracious server we have ever met and he makes mealtime so much more enjoyable. Carlos, the main pool server was quick and always there when we needed something and the entertainment team was SO fun. The violinist at the pool made for such a fun afternoon (this is so unique to Haven and a DO NOT MISS during your stay). It's hard to pick favorites because everyone was so amazing and they have an all star team. Absolute luxury here with top tier service.
- AdvisoryTraditional Spring Break Student Groups are not allowed
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 30.00 Mexico Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings. This fee is subject to change at any time without notice by the hotel.
- AdvisoryENVIRONMENT TAX OF 79.19 MXP PER ROOM PER NIGHT NOT INCLUDED IN THE RATE, TO BE PAID BY CLIENTS UPON ARRIVAL
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
{{title}}
*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.