Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5548 reviews
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Oct 07, 2025My Honest Review of the Newly Rebranded Devossions by Life Aqua (formerly Hyatt Playa del Carmen)
As someone who has been coming to this hotel for years, I can truly say the staff continues to be absolutely incredible. A huge thank you to Hector, Geraldo, Daisy, and everyone at the front desk and around the resort for being so kind, accommodating, and genuinely amazing. That said, if you’re coming here expecting a true all-inclusive experience, I’d recommend thinking twice before booking. The property no longer offers the variety it once did. There’s only a buffet in the morning, and the food options at night are very limited. The Italian restaurant has a small menu and leans more toward seafood, and the grill is à la carte. The food has no flavor and and the plate options are very small. Unfortunately, the coffee shop is disappointing, and overall, the food quality lacks flavor and variety. We ended up eating off-property most days because the dining just didn’t meet expectations. After years of being loyal guests, we’ve decided we won’t be returning. Very disappointing experience.
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Sep 19, 2025a few days in Playa del Carmen
Devossion, Playa Del Carmen August 2025 I had the great opportunity to visit a brand new brand in Playa Del Carmen. The old Grand Hyatt is now Devossioins by Live Aqua and it is everything. I was at the Grand hyatt a few months ago, its so much better now that its an all inclusive. We had a great time, the rooms are great and the staff is amazing. I was only there a month after the new ownership and so far so good. They are still working on some new eateries, but the ones we visited were perfect as is. The pools are great and be sure to be at the pool every day at !:26 as there is a champagne toast celebrating their location at the intersection of 1st and 26th street. I cant wait to return and see whats new at this fabulous resort. From the check in Francisco he amazing team at the pool including Gerardo, Miguel, and Narsario. Tessa and Walter at breakfast and Scarlett at the sushi restaurant Everyone was so friendly and pleasant.
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Sep 07, 2025
Love the vibe here!
My wife and I had an amazing time at Devossion! I was there on a FAM with a number of other travel agents checking out the resort as they are working on their transition from a Hyatt property to a Live Aqua property. Our experience started out perfectly as we were greeted by Miky and a few other bellhops who grabbed our bags. The check-in process was seamless and we were in our room within minutes. We quickly got to know our favorite bartender, Sergio! He was always so friendly and kind. He remembered what we liked to drink and greeted us with the biggest smile each time we saw him. Later that evening we met Francisco for the first time as he was working at the Italian restaurant that we had dinner at. He was also extremely kind and saw to our every need. After having dinner in the steakhouse one night and experience the famous soup in a sourdough bowl, he was kind enough to get me a tour to meet the pastry chef and his team! I had told him that I have my own restaurant in the states and that I was interested in learning about how their team prepares for large events. We loved our stay and look forward to heading back!
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Sep 01, 2025
Gorgeous property with amazing staff
Absolutely beautiful property. Rooms are gorgeous, they are extremely clean and staff went above and beyond to make sure we felt like family. Food was excellent. Great layout and easy to get around. Francisco at Italian was incredibly kind and we enjoyed visiting with him throughout our stay. Miky (bellhop) took the time to make sure we knew the property layout and everything in the rooms. He made us feel very comfortable! Carlos (bellhop) was very friendly and we really enjoyed our stay. Adal at front desk was very welcoming! Feels like family there. Cenote spa is incredible. Room service breakfast burrito was one of the best I've ever had!!
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Aug 29, 2025
Great New Live Aqua Property in Playa Del Carmen
We recently stayed at this property twice. First time was in a suite for 2 nights and second time in a garden plunge pool room for 2 nights. All interactions with the staff starting with the car valet and reception was very friendly and professional. The property is very nice and has an open concept design. Rooms are very spacious and open with large bathrooms. The multiple pools were designed nicely with a contemporary modern design. Some loungers and cabanas are actually in the water. Nice touch. Our server Venancio at the pools was exceptional and attentive for our days at the pool. America and Jorge were very welcoming to the pool area. Drinks and food we ordered at the pool were very good. Beach was nice with plenty of loungers and it extended the length of the property, which is very long. Sargassum was cleaned up early every morning. Our experience in the multiple restaurants was very good with great service, excellent food quality and presentation. Special acknowledgement to the following restaurant personnel: Rubin Mgr -Grill, Scarlet server- Japanese Sushi , Francisco server- Italian. Few others that i regretfully did not capture their names. We enjoyed the Club Lounge and met Maria who took care of us with drinks and small apps. and snacks were available. This property has great potential to be the best adults only resort in Playa.
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