Courtyard by Marriott Waikiki Beach

Customer Ratings & Reviews

TripAdvisor Traveler Rating

811 reviews

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  Worst Marriott Ever!

  I am writing to express my deep dissatisfaction with the service my wife and I received during our stay at the Courtyard by Marriott in Hawaii from September 11 to September 15. As a Marriott Bonvoy Gold Member and an American Express Platinum cardholder, I expected a standard of service that reflects both the brand’s reputation and the benefits associated with my membership. Unfortunately, our experience fell far below those expectations. Despite multiple opportunities, housekeeping failed to service our room without being explicitly asked. No fresh linens were provided proactively, and the room was not cleaned during our entire stay. The only reason any service occurred was because I lodged a complaint. To make matters worse, a staff member falsely claimed the room had been cleaned, which I find unacceptable and defamatory. I do not lie—to anyone—and I take great offense at being labeled as such. The $65 credit offered was inadequate and insulting given the extent of the service failures. The internet connection was unreliable and unusable for my professional needs. Due to the lack of basic amenities, I was forced to use hand soap to shower before my departure flight. I’ve received better service at budget hotels, and this experience was not reflective of Marriott’s usual standards. I believe racial bias played a role in the poor treatment we received. As a Black American with over 15 years of experience in the hospitality industry, I am acutely aware of how our concerns are often dismissed. The denial of Platinum benefits, the false accusations, and the overall neglect suggest a troubling pattern. If I were white, I do not believe I would have encountered these issues. This property appears to be in need of renovation, and even basic amenities like ice were difficult to access. The staff’s behavior—particularly the dishonesty—was unacceptable and should be grounds for disciplinary action. I will be contacting Marriott’s corporate office and American Express to formally report this experience. I also intend to warn others about the discriminatory and substandard service at this location. I expect a full investigation and meaningful resolution. I am not seeking a token gesture—I am demanding accountability.

  Sep 15, 2025
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  No Hot Water and Poor Service

  Booked a balcony room but didn’t get one. The manager insisted we did, but as you can see in my photos, the so-called “balcony” looks more like something out of a highway motel than what’s shown online. The website photos are misleading. The bigger issue was no hot water. Maintenance told me to run the water for 15 minutes, but it never got hotter than lukewarm. My family couldn’t shower. When I asked to move, the front desk wanted me to check out of my current room before a new one was even ready, and the staff became irritated when I refused. I stay at Marriott properties often, and this was by far the worst experience.

  Aug 16, 2025
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  Damp, smelly, dump

  Paid for 4 nights, left after 2. Musty odor, dirty bathroom, useless TV, freezing/boiling A/C, awful bedding, noisy hallway, filthy carpets, faulty key cards, $61/day valet nightmare. Staff tried — building’s a wreck. One of the worst Marriotts I’ve seen. Avoid until fully renovate

  Aug 14, 2025
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  Courtyard Waikiki- A place to avoid

  As someone that has stayed over 2000 nights with the Mariott brand of hotels, The Waikiki Courtyard sets a new “low” for comfort and service. From a tiny room (was told it’s a Deluxe Room) to a Shower and bathroom that can barely hold one person while waiting 15minutes for the hot water to warm up to torn carpet and chipped tile in the entry way & when asked after one uncomfortable night to switch rooms at 10am was told they have Already allocated other rooms so can not accommodate request (Guess the loyalty over 20+ years doesn’t matter) This will make it an easy choice to Avoid this and other misrepresented Mariott properties in the future

  Jul 13, 2025
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  Disappointing Experience – Not What We Expected

  Our stay at this hotel was nothing short of frustrating, and I feel compelled to share my experience to warn future guests. The building was under renovation, and the constant sound of drilling and construction noise was unbearable throughout the day. It made it almost impossible to relax, let alone enjoy any downtime. To make matters worse, we were left without electricity for an entire day. The situation escalated when the main pipe burst, causing further inconvenience, and we were forced to move to another hotel overnight. What was most frustrating, however, was the way the staff handled everything (or rather, didn’t handle it). There was no communication from their end, and we weren’t informed of the issue until it was too late. We had to pack up all our luggage to shift to a new hotel, and when we asked if we could simply leave our bags behind and take only essentials for the night, the staff refused. Their lack of empathy and understanding of basic customer service was shocking. On top of that, the staff seemed disorganized, confused, and completely unprepared for dealing with an emergency like this, which should be a core expectation in any hospitality business. This experience was deeply disappointing, and I sincerely hope the management takes the necessary steps to improve their staff training and communication. As it stands, I cannot recommend this hotel to anyone.

  Jun 30, 2025