Hotel Promotions
Non-refundable Rate - No cancellations or changes allowed
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Applicable Dates:
Booking Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
Travel Dates: 15 Nov 2019 to 31 Dec 2050;25 Aug 2021 onwards
*Applicable promotions will display with your room selection. Some restrictions may apply.

Resort Details

On-Site Amenities
  • 24-hour front desk
  • Airport shuttle service
  • ATM/Cash machine
  • Casino
  • Complimentary newspaper in lobby
  • Concierge desk
  • Conference facilities
  • COVID-19 - Essential Workers Only - NO
  • Dry cleaning
  • Elevators
  • 24-hour front desk
  • Airport shuttle service
  • ATM/Cash machine
  • Casino
  • Complimentary newspaper in lobby
  • Concierge desk
  • Conference facilities
  • COVID-19 - Essential Workers Only - NO
  • Dry cleaning
  • Elevators
  • Exercise gym
  • Express check-out
  • Free high speed internet connection
  • Free parking
  • Gift/News stand
  • Hairdresser/barber
  • Luggage service
  • Meeting rooms
  • Multilingual staff
  • Nightclub
  • Onsite laundry
  • Safe deposit box
  • Smoke-free property
  • Tour/sightseeing desk

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 3280 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Great hotel.

    Amazing hotel. Everyone was super friendly, the room was spacious and clean. The pool was awesome, best hotel pool Ive been in. And the gym was great too. Spacious lots of new equipment. Special shout out to Kimberly Tavera, who checked me in at the premium check in.

    Dec 05, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing

    The experience was really nice, I was feeling really tight, but the treat was amazing and the people in charge were really nice and caring.

    Dec 04, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Awesome

    Excellent service In the spa the lady Romelia very nice and professional Room 813 with a beautiful view, everything good 👍🏻 ✨️ 💕

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    VERY BAD, very bad

    VERY BAD ROOM VERY BAD SERVICE very bad smell in the room A lot of filtration Humit carpet no cashiers in the pool area when I wanted to pay , I had to wait 35 minutes to pay. I WILL NOT RECOMENDED TO ANYBODY THANK YOU

    Nov 30, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Experience about SPA

    This SPA is excellent. The service is good because the people are friendly. I recommend this place. The best massage for me and my girlfriend.

    Nov 30, 2025
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Checkin Instructions: Extra-person charges may apply and vary depending on property policyGovernment-issued photo identification and a credit card may be required at check-in for incidental chargesSpecial requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteedMinimum Spring Break check-in age is 18 years oldThis property accepts credit cards; cash is not acceptedThis property uses a grey water recycling systemSafety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guardsThis property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable roomPlease note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

    Special Checkin Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property's restaurant will be closed daily from 4-7 PM. This property's damage deposit is refundable via credit card after check-out, pending room inspection.

    Know before you go: This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. Pool access available from 9:00 AM to 7:30 PM.Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Only registered guests are allowed in the guestrooms. Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation. No pets and no service animals are allowed at this property. This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

    Optional Fees: Fee for buffet breakfast: approximately USD 22 for adults and USD 13 for childrenAirport shuttle fee: USD 50 per person (roundtrip)Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.