Bahia Principe Luxury Bouganville Adults Only - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4400 reviews

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  Bahia Principe Bougainville La Romana:The Resort That Forgot Hospitality

  Check-In & Room Allocation: A Comedy of Errors (Except We Didn’t Laugh) We were two couples, staying here briefly before boarding a cruise. For our return stay, we made a simple request: 👉 same building block, 👉 but further away from the bizarre, ear-drum-shattering entertainment area. Shouldn’t be rocket science. Yet even the Guest Experience Manager — whose actual job is caring about guests — failed magnificently. Her attitude? A very clear, professional version of: “Off you go. I don’t care.” Not exactly the warm Hyatt-level hospitality one might expect from a brand that supposedly partners with this property. 😬 Breakfast & Service: Coffee? Seating? Basic Respect? Breakfast is where service goes on permanent vacation. You can sit among dozens of empty outdoor tables and still not get one assigned. Coffee? You might grow old waiting. Waiters make awkward noises, laugh about guests, and behave like you are somehow the inconvenience in their workday. Hospitality? Never heard of it. Guests deserve to be treated like… well, guests — not as understaffed coworkers. The whole thing left us speechless. 🤯 Dining: Low Quality, Low Training The buffet is a “nope.” Full stop. Specialty restaurants are slightly better, but the service is chaotic. Order multiple starters? They’ll all appear at once like an accidental tapas avalanche. Entertainment: Too Loud to Ignore The animation team is enthusiastic but far from professional. The real disaster, however, is the volume. The pool entertainment screams across the entire beach 🤦‍♀️ — even into the quiet corners near the palms. Relaxation? Not possible unless you enjoy being blasted into the ocean. Beach & Grounds: The One Lovely Part To be fair: the grounds are beautiful, the beach is lined with swaying palms, and the loungers aren’t crammed together. The water isn’t that postcard Caribbean turquoise, but it’s fine. If the resort matched the beauty of the beach, this review wouldn’t exist. Overall Verdict: Beautiful Resort, Absolutely Terrible Service If Hyatt wants to keep their name associated with this place, they need serious, systematic training — for management, staff, waiters, and basically anyone interacting with guests. For us? ❌ Never returning. ❌ Major disappointment. ❌ A one-of-a-kind experience — and not the good kind. If you value good service, warm hospitality, or simply being treated decently… 👉 Do. Not. Go. There. Hashtags for good measure: #BahiaPrincipeFail #BougainvilleExperience #NotFiveStars #ServiceDisaster #HyattPleaseHelp #NeverAgain #TravelWarning #ResortRealityCheck #CruiseShipsDoItBetter #BeautifulButBroken

  Dec 03, 2025
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  Perfect holiday experience

  Just returned home from this outstanding hotel From the moment you arrive you are very well looked after, Check in was very quick and easy i had been assigned a room with 2 beds which was quickly changed to a room with a king-size bed block 53 very quiet and very central nothing was more than a 5 minute walk away I only eat at the buffet restaurant both morning and evening there was always plenty of choice and always hot The beach is great for a walk and as you know the ocean is a bit murky and the risk of jellyfish Everything happens around the large pool where the entertainment team are always amazing and you can participate in the activities where everyone is invited to do so miss Nikki and her amazing team will keep you busy The night time activities happen in the lobby bar where the excellent barstaff will look after you great service all night and you can also have waiter service at your table To sum up my vacation which was for my birthday it is in my opinion the perfect place for me to spend it as i have for the last few years and look forward to being there again next birthday Thank you for hospitality and amazing staff, barstaff, gardener's,cleaners, front desk, waiters, restaurant hosts you all do such an amazing job but my biggest thanks are for the entertainment team we have become friends who i look forward to seeing again soon ,

  Dec 02, 2025
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  Another Great Time

  We travelled here in November 2026 for our third visit, my wife is disabled and a wheelchair user. We were greeted at reception by the staff and they had everything ready for us in a little folder and they were aware that it was our third visit and greeted us with a nice smile and a welcome back. We were taken to out room in block 53 room number 53002 which was a stone throw from the larger pool near the beach. The room was large with two Queen size beds and a view over looking the gardens. The bathroom was fitted with a rollin shower and wc with handrails on both sides. The beds were comfortable for us but maybe for some a little on the hard side. This was as a I said before and nothing had changed the staff in every department greeted you with a smile and wouldn't let you do anything. A lot of the staff remembered us from our other visits and greeted us and it seemed like they went out of the way to talk to us but I think that is just the staff in general. The animation team work hard to make you holiday fun and a few of them remembered us and even our names which was a surprise as they must see 100's of people. The food was top notch thank you the catering staff. All in all a great holiday. We will return. Thanks. Gareth and Elaine

  Dec 01, 2025
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  Definitely worth every penny!!

  Excellent adult resort! Incredible 24 hr room service can access using phone app. Amazing staff, very friendly and helpful. Loved that we could download Bahia app and book our Ala Cartes before arriving. Enjoyed the Bahia bracelet key to access amenities and your room, so there’s no fumbling for a key card.

  Nov 30, 2025
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  Excellent!

  This hotel truly belongs to the five star category. It excels in everything. Location, quality of customer care, food, and entertainment. From the minute you step on to the property until your very last step you are indeed in a paradise. -The staff is polite friendly and helpful - the rooms pools and beach is clean - the food variety and quality is beyond praise - entertainment team works days and evenings to organize various activities and entertain the guests. I highly recommend this hotel if you want a good quality vacation!!!!

  Nov 27, 2025