Resort Details
- Bumbye Beach BarOn the edge of our lagoon pool, Bumbye is a place to unwind with fresh flavors.
- Ka'ana KitchenDiscover farm to table dishes, made with ingredients from local farms, all reflecting the authentic flavors of the island.
- Lehua LoungeDiscover farm to table dishes, made with ingredients from localfarms, all reflecting the authentic flavors of the island.
- Mokapu MarketA market featuring a grab-n-go selection of island-made items and locally sourced fare.
- Morimoto MauiDine on delectable dishes from the master himself, Masaharu Morimoto at this renowned restaurant
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- ATM/Cash machine†
- Car Rental Services†
- Children programs†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Early check-in†
- 24-hour front desk
- 24-hour room service†
- ATM/Cash machine†
- Car Rental Services†
- Children programs†
- Concierge desk
- Currency exchange†
- Dry cleaning†
- Early check-in†
- Exercise gym
- Gift/News stand†
- Golf, Offsite†
- High speed wireless
- Multilingual staff†
- Pool
- Poolside service†
- Restaurant†
- Safe deposit box†
- Spa†
- Valet parking†
- Wakeup service
- Welcome drink†
- Meeting Facilities†
† Fees may apply
- BeachBeach rentals: stand up paddle boards, ocean kayaks, boogie boards, snorkel sets, chairs & umbrellas
- Fitness center on-site
- Pool
Three cascading infinity pools, lagoon pool and private adult pool
- Spa †Awili Spa and Salon (apothecary style day spa).
† Fees may apply
Customer Ratings & Reviews
TripAdvisor Traveler Rating
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Dec 11, 2025Disappointed
We got married here 10 years ago and decided to celebrate our anniversary at the same place that we got married. Upon our arrival, there was a power outage that lasted up until the time of check-in. Nobody offered to pay for our lunch or offer anything as an inconvenience to us with the power outage at the same time during our entire stay of five days we never received as much as a card recognizing our anniversary that we got married at the same hotel nor did we get anything from the hotel as a special welcome . The spa was just OK unfortunately the massage my husband had was just below average nothing we would expect for a luxury hotel. There were also some things we noticed around the hotel, such as maintenance issues, including our lampshade that fell off multiple times in the middle of the night, waking us up. I also have been waiting and it’s been nine days for a charge on my credit card to be reversed as I was told by the front manager that it was just a temporary hold however that charge continues
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Dec 08, 2025Andaz Maui Experiences
We spent a week at Andaz as a couple and got a good feel for the place. Unfortunately when the weekend started we got some new people next door. They had two young children who continually screamed not just normal children crying. We felt bad for them since this was a case of bad parenting. Totally ruined our experience and could even sit on our balcony. We went to front desk and requested a room change. Mind you this was the weekend. It was granted and we got a much better room. However, I would recommend this as a strategy since it required upper management approval and was unpleasant. I think a mark of a good hotel is taking the proper course correction when problems arise and they often do.
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Dec 07, 2025
Unforgettable Stay at Andaz Maui
Had an amazing stay at the Andaz Maui! The service was outstanding from start to finish, and I was pleasantly surprised with an upgrade to a 3 bedroom villa. The space was luxurious, spacious, and perfect for relaxing. Incredible views, great amenities, and overall an unforgettable experience. Highly recommended!
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Dec 06, 2025My Experience at Andaz Maui Over Thanksgiving – Disappointing for an Amex FHR Property
I stayed at the Andaz Maui over the Thanksgiving holiday and wanted to share my experience, as it fell far below what I’ve come to expect from both the Andaz brand and an American Express Fine Hotels & Resorts (FHR) property. Arrival & First Impressions The stay started off on the wrong foot. When we arrived at the valet, the staff seemed confused as to why we were checking in and asked whether we had received an “email inviting us” to do so. In 30 years of travel, I’ve never heard of needing an email before checking into a hotel. No one offered to help with luggage or pointed out the ramp to the lobby, so we ended up carrying everything up the stairs ourselves. It was not a welcoming arrival. Check-In Process The front desk staff was friendly and directed us to a lounge to wait for the room, saying they’d text us when it was ready. The text never came. While waiting, we went to the 2nd-floor bar area where the bartenders were consistently unfriendly and looked inconvenienced by having guests. One highlight was a server (Toby or Tony) who was genuinely warm and helpful. He even told us that the front desk text would never come—and he was right. When we checked back at the desk later, the room had been ready, but our bags, which were supposed to be delivered, were not in the room. Housekeeping Opt-Out Credit We opted out of housekeeping on the first full day using the door hanger, which was supposed to provide a small resort credit (~$15). This credit was never applied. Valet Staff Experience One night, we asked a valet attendant for a safe walking route to the Wailea mall. She kindly directed us through the parking lot to the sidewalk. The next night, when we attempted to use the same path, another valet employee insisted that we should not walk through the parking lot and made us feel like we were inconveniencing him. The inconsistency and tone were disappointing. Service at the Bars & Pools During the first three days, service at the 2nd-floor bar continued to be unfriendly. Thankfully, we encountered one exceptional server, Earl, who stood out for his warmth and genuine hospitality. However, another concerning incident happened at the 2nd-level pool. Around 4:30 PM—despite the pool being advertised as open until 10 PM—staff began setting up Retractable Belt Stanchions, pulling out power-washing equipment, and telling us that our belongings would likely get wet. Even more alarming, they were running live electrical extension cords within about a foot of the pool, while guests (including children) were still swimming. This was a serious safety issue and made us feel that guests in the area were more of a burden than a priority. FHR Credits Not Provided One of the main reasons we chose this property was the advertised $750 property credit through Amex FHR. This credit was not honored, even though the standard $100 credit was. This was a major factor in selecting the Andaz over other hotels. Overall Thoughts There were a few standout employees who delivered true Andaz-level service, but unfortunately, the overall experience—from arrival through daily interactions—did not meet the expectations for a luxury resort or an FHR partner property. The lack of consistency, unfriendly service in multiple areas, unfulfilled credits, and even safety concerns made this stay far below expectations. I hope the hotel takes this feedback seriously, as the property itself is beautiful, and it has the potential to offer an exceptional experience with improved training, consistency, and guest-focused service.
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Dec 05, 2025
Not the luxurious feel s I was expecting
Pools in need of resurfacing. Dated furniture and dirty carpets. Fast food menu at fine dining pricing. The rooms in the tier have only partial views of the ocean. Not as luxurious as portrayed online. Front desk in a hurry to process incoming traffic.
- AdvisoryA minimum mandatory hotel-imposed fee of $50.00 plus tax per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- AdvisoryA minimum valet parking fee of $48 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- Check In: 4:00 PM
- Check Out: 11:00 AM
- Minimum Guest Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee: A minimum mandatory hotel-imposed Resort fee of $50 (plus tax) per room, per day will be charged and collected by the hotel at check-in or check-out.
Mandatory hotel imposed resort fee inclusions:
- GoPro Hero Camera Rental
- Outrigger Excursion
- Guided Kayak Tours
- Snorkel Gear for one hour (longer rental available at cost)
- Stand Up Paddle Board Lessons
- Yoga & Fitness Classes
- Single & Tandem Bike Rental
- Ukulele Lessons
- Body Board Rental (additional cost)
- 45 minute Complimentary Photography Session
- Coconut Husking and Weaving Lessons
- Mix-it-Up Class (additional cost)
- Poke Making Class (additional cost)
- Lei Making
- Hula Lessons
- Blend & Balance (additional cost)
- Walk Story
- Bingo
- Live Music
- Fitness area, including Peloton bikes
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.