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Viva Wyndham Maya

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All Inclusive    

Exceptional Values!
Honeymooners: Bottle of domestic sparkling wine, hors d'oeuvres, fruit basket, two t-shirts, and room upgrade (based on availability; minimum 3 night stay).

Spend unforgettable moments alongside your family at Viva Wyndham Maya located in Riviera Maya, Mexico. This delightful resort has a mystical charm, with breathtaking white, sandy beaches, nearby Mayan ruins, colossal forests, and cenotes. Wake up in paradise and enjoy the magic of this all-inclusive resort bursting with energy, rhythm, and fun.

This one-of-a-kind resort is surrounded by an incredible culture, atmosphere, and extraordinary local attractions. The daily activities program has something for guests of every age. For the recreation-minded, Viva Wyndham Maya offers water aerobics, boogie boarding, kayaking, beach volleyball, a climbing wall, and much more. Enjoy a refreshing swim, lounge on the white-sand beach, or pamper yourself at the Renova Spa. Your children will create unforgettable moments at the kids' club. With an extensive activities program, the supervised club is ideal for families. Parents can enjoy time on their own while children form new friendships with kids from around the globe.

As night falls, the fun is just getting started. Enjoy nightly themed shows, sip your favorite cocktail at one of the premium bars, or dance the hours away at the disco.

Viva Wyndham Maya offers an international buffet, delicious snacks, and refreshing beverages 24-hours a day. Let yourself be seduced by the flavors of the Mexican, Mediterranean, and Italian specialty restaurants.

Viva Wyndham Maya has 604 elegantly decorated rooms providing the perfect place for a siesta. These picturesque sanctuaries include breathtaking ocean or garden views and are furnished in a quaint, colonial style.

During the travel dates 05/30/16 - 06/25/16, Viva Wyndham Maya will be renovating its main pool. All guests will have access to the adults only pool during this time.

During the travel dates 09/05/16  10/15/16, Viva Wyndham Maya will be renovating the La Cantina and La Placita bars.

Find more information about Wyndham Hotels & Resorts.

Learn more about Riviera Maya.
Located on a prime stretch of sandy beachfront in the unique Playacar complex, this resort is two miles away from the town of Playa del Carmen, and 35 miles (45 minutes driving time) from the Cancun International Airport.

Local Phone: 011-52-984-87-34
Fax: 011-52-984-873-4646
Barber / Beauty Salon
Boutique Shops
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (Walking distance)
Number of Pools: 1
Outdoor Pools: 1     
There is a freshwater swimming pool with a whirlpool.
Playacar Golf Club - 1/2 mile
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $100
Cart Fee: Included
Club Rental Fees: $30
Caddy: Mandatory
Lessons Available
Number of Courts: 2
Outdoor Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Club Viva Maya is a great property with Mexican architecture, modern facilities and a friendly atmosphere. This beachfront resort consists of 3-story units spread throughout lush tropical landscaping, each room features a balcony or terrace. Features include a strong entertainment program, wonderfull cuisine, lighted tennis, a disco, daily activities, live nightly entertainment. Beach: The property is situated along an expansive, white sandy beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 604
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
No Springbreakers. Must be at least 18 years old to check in. Men are required to wear pants for dinner. There is a $2 per day charge for the use of the safety depsoit box.
Guestroom includes one king bed or two queen beds, and a private balcony with bea utiful ocean views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Guestroom includes one king bed or two queen beds, and a private balcony with stunning garden views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more. Adjourning rooms upon request.
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
Viva Wyndham Maya features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Viva Wyndham Maya:
Viva Cafe - A la carte Fusion restaurant (international cuisine). Open for dinner. Reservations required.
Miramare - A la carte restaurant serving pizza and pasta dishes. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Portofino - A la carte restaurant serving Mediterranean cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Hacienda Don Diego - A la carte restaurant serving Mexican cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
La Terraza - International buffet restaurant.
Daily Activities & Entertainment:
Dance Lessons, Spanish Lessons, Water Aerobics, Bingo, Tournaments, Bocce Ball, Sailing, Waterpolo.
Nightly Activities & Entertainment:
Evening Entertainment: A different show every night (15 night rotation); DiscothequeCovered theater.
The Kids Fun Club divides children into two age groups: one for younger children ages4-7; and another group for kids 8-12 years old. Both offer activities designed especially for the tastes of each respective age group.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities

Babysitting Fee: $5.00 per hour
Advance Notice for Babysitting: 24 hrs.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
234 Recommend
234 past Apple Vacationers would recommend Viva Wyndham Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5251 reviews
What to expect

TripAdvisor Traveller Reviews
Good for the price
Teg9, Montreal
Wed Feb 10 19:13:42 EST 2016
Let's start off with the good! The location is good. The beach is great. The price was nice and the deluxe rooms are even better than I imagined. They're obviously new and therefore very clean. I haven't seen the standard rooms, but I haven't heard good things about them. Now onto the not so great stuff. I don't like that they advertise free wifi without explaining that it's ONLY in the front common area. You must purchase wifi to get it in the rooms and near the bar, beach and pool. That's false advertisement on their part. The staff there isn't the most helpful. I can't say the same for all of them of course, but not a single request was met. It was pouring rain and they wouldn't bring us an umbrella even though they have them in the lobby for use. (You have to walk outdoors to get to the lobby). They refused to extend check out by even an hour. I have never been denied that by any other hotel I've ever been to and I've traveled quite a bit. The deluxe rooms, although nicer and newer, are far from all the action. It's kind of annoying, but not a deal breaker. The bartenders, although very nice, didn't really know how to mix good drinks lol. Could be the quality they were given, but the drinks are mediocre. I'd stick to Rum/Coke and those types of drinks! Their mixed drinks are too sweet and taste generic. The food is NOT very good. The buffet is alright. I'm not a picky eater so I found things to eat, but if you are picky, I know my friend didn't enjoy it at all. Lots of vegetarian options! The a la carte restaurant we went to was the Mediterranean. The salmon "tartare" is NOT a tartare at all. The salmon dish was dry. The spaghetti was delicious though. The deserts are awful. You could tell they were prepared in advance and kept in the refrigerator. We tried scraping the drizzled chocolate off the plate and we had a good laugh over it since it was stuck to it. The pool is not heated. I get it when it's 25 degrees and higher, but at 20-21 degrees... Heat the pool! Come on. It was windy and cold and the water was completely uninviting. The jacuzzi was just as cold! Snack bar was amazing! I'm a vegetarian that does not eat cheese (rennet). Not much options. Salad, rice and fries. I'm not sure why they had to put cheese on the pasta. But if you aren't a vegetarian, they make fresh hamburgers for you. It looked good. The fries were delicious and the salad/guac was delicious. It was actually a great trip. The party starters/entertainers were great. They tried their hardest with what they got. The activities were always on and people always seemed to be enjoying themselves. Even with all my complaints, I recognize that it was a good price and so there's only so much we could expect to get. So all in all, good for the price. More>

Great for the second year in a row!
amyluvshockey, Winchester, Ontario
Mon Feb 08 09:41:21 EST 2016
Being too busy to sleuth out other locations and knowing what to expect at Viva Wyndham Maya we decided to return for a second year. Everything was exactly as it was the previous year - great. We were initially given the same room as last year (3000 building near the adult pool) but since I booked as Deluxe I asked for a nicer room with a better view. The 3000 building either overlooks the adult pool or a fence on the backside of the resort next door. I was given two options to look at - a room in either of the two building closer to the beach. I chose the 2000 building and was very happy I did. No musty smell and a great view of the ocean. You could hear the show at night but it never goes very late. We actually stayed up past 9pm this year (that sun makes you tired! haha) and watched 3 shows during our stay. The couples game show was very funny but the comedy and Hollywood shows were not very good. They work very hard to entertain but....we did hear that the Vegas show was excellent, which of course we missed! The beach here is beautiful, clean and you can walk out forever. The food was good (although the same as last year) and the A la Carte restaurants are excellent - Italian and Mexican on site and Chinese at Azteca!! The animation team is great, accessible but not overbearing. I also like that you are barely bothered on the beach by sellers - they walk by periodically but are NOT pushy at all. What I really like about this area is how safe you feel. You go through a security check into Playacar (like a subdivision full of condos on one side and resorts on the other) and then another check point to get into your resort. You can easily walk to the Playa del Carmen Market, ride the resort bikes (although in rough shape!) around the area or walk to the small strip mall and Starbucks across the street. I like not feeling like a prisoner!! People commented about the kids but there really weren't many during our stay and I do enjoy their cute, happy faces. I also noted that there didn't seem to be as many smokers on the court yard patio (?) If you have any issues with the free wifi just ask any of the girls at the desk - they had me up and running in moments when I couldn't get it to work. More>

Excellent Value for Money
Kim B, Edmonton, Canada
Mon Feb 08 08:14:58 EST 2016
My husband and I (early-30s), along with my parents (mid-50's) stayed at the resort at the end of January for a week. We believe the resort deserves four stars, and is excellent value for money. Sunwing, however, is not a company that I would fly with again, and would not recommend them to anyone. We flew in and participated in the mad dash from the customs area to our van at the Cancun airport. What a gong show! The resort cannot change the way Sunwing/Nexus Tours conducts its business at the airport - so if you are heading to Cancun area in general (with Sunwing in particular), one suggestion is to find the Nexus Tours desk outside the main terminal and ask for which van you are in, then ask for a guide to assist you to the van. It is an absolute nightmare trying to find which van you will be in while also dodging the numerous other travellers and other vans that drive quite erratically. The check in was smooth and easy at the hotel. We were put in the 3000 block, next to the adult pool. We requested a quiet room (the 3000 block is very quiet) which was granted, however, we requested a pool view with a king-sized bed. Neither of these requests were unfortunately honoured (but we didn't come to Mexico to sit in the room so we overlooked this). We also "upgraded" ourselves to the Deluxe Room (parents with a superior room), which was $100 more per person, per week. This is a RIP-OFF! Do not pay the additional cost, there is absolutely no difference between the two rooms, it is just a way for Sunwing to grab some extra cash from you. The rooms are spacious, excellent A/C (we turned ours off at night time though as the A/C was SO good, it made us too cold!), great layout and a nice bathroom area. There are extra blankets if you need them, plus lots of storage space to put your clothes so you don't have to "live out of a suitcase" while there. The rooms are cleaned very well and you get your towels made into fun animals like swans. While the cleaning crew don't beg for tips at all, we provided a $10 USD tip and the next day we got an amazing towel elephant! The towels are large and you get three of them for two adults. Some reviews on here get very upset about not having water in the rooms. The resort provides one bottled water per week - however, the snack bar and lobby bar both have plenty of water to grab at any time (it is all filtered and bottled water, just put into a large container for the masses to access any time). The water does taste a bit salty, so if you don't like it, there are plenty of places to grab large 1L bottles for only 15 pesos (currently worth only 1 USD). The food on the resort was fantastic! For a four star, it did very well. The buffet offers a variety of food options for all. The fresh fruit and veg are really nice. They have theme nights each evening, however, the food doesn't change much from day to day. Yes, it can get monotonous, however if you go to the same restaurant day in - day out, of course it is going to get monotonous! None of us got ill from the food on the resort. We did feel that if you came in a little later in the food service, then the fresh foods did get a bit soggy and made them a little less desirable to eat, otherwise, all was good. We enjoyed all of our al-le-carte meals at the sister resort. All I can say is WOW! Fantastic food! We ate at the Oriental (was blown away), then at the Mexican (even more blown away) and finished at the Italian (the best 4 course!). At the Oriental, the highlight was the deep fried ice cream. The Mexican it was the beet and goat cheese salad. At the Italian it was the lasagna. All wonderfully made and perfect presentation and service. The Italian is a bit stuffy though, so be prepared to be a little hot while you eat. We tipped $1 USD every time we went to the buffet and $3 USD at each restaurant. While tipping is definitely not expected by any of the staff, it is very appreciated. In the end we only tipped a total of $30 in the entire week - but that in pesos is enough for a family to live on for a week. The service was impeccable in the buffet, very high class. The beach at the resort is beautiful and endless. You can walk along the entire stretch of Playacar without any concerns for safety. There is seaweed on the beach and the area is being eroded quite quickly, however, this is a problem for most Caribbean areas at the moment. There are a lot of beach chairs, however, for the best ones you do have to arrive before 8 am. The towel hut is right next to the beach so very easy to grab a new one each morning. The evening entertainment was good. We watched a number of performances and thought that they were well choreographed. Only one comment for the resort - it would be wonderful if the snack bar could open a little earlier than 10 pm (it services the al-la-carte restaurant upstairs), as people start to seat themselves ready for the performances by 8:30-9 pm and have drinks, but nothing to snack on. Would be wonderful for the snack bar to be open by 9 pm, rather than 10 pm. The market across the street was very good and had everything we needed/wanted to buy as souvenirs. Some of the stall owners would haggle, others wouldn't. One thing to recognize is that while Starbucks is a global company with various "standards" the only time we did get sick on the entire trip was when we got coffee's at this Starbucks. Don't be fooled - make sure the ice and water they use in your drinks is clean before you drink. We went on one excursion - to Tulum. It was an amazing half-day, the interpreter was grand and the entire ancient city was a marvel. One thing about Sunwing/Nexus Tours: they tried to sell us the trip for $69 USD each; I went to the excursion desk with the resort and got the same exact trip for $57 USD each. Make sure you compare prices between the two or else you will pay about 30% more because the Sunwing/Nexus Tours representative needs to get paid too. We also went on the ferry to Cozumel. DO NOT GO ON A SUNDAY! Almost all of the shops and tours were closed. If you want to have a full experience, definitely avoid going on a Sunday. The ferry is easy to get to and only costs 450 pesos for a round trip for 2. We used the currency exchange at the resort. Grumpy lady working, but otherwise a good transaction and the fee isn't too astronomical. Tip - try to use pesos as much as possible, you get much better deals around the town. I would recommend this resort to any couple - young, old, middle-aged, with kids, without kids. Very good value for the price we paid. Remember, it is a 3.5-4 star, so don't have super high expectations and you will have a grand holiday. More>

Great place to stay!
Mayhra L,
Sat Feb 06 12:18:08 EST 2016
Loved this place!! Food was great, drinks were awesome and entertainment top notch! Staff was super friendly and helpful. Will definitely be staying there again but with my kids. They have many activities and areas for kids not only adults. The only thing that really sucks is the WIFI, super slow if it even works at all. Really enjoyed my stay, definitely recommend this hotel. More>

Great value, but mediocre experience at Viva Wyndham Maya
BeasleyYVR, Vancouver
Thu Feb 04 10:12:51 EST 2016
We stayed at VWM Jan 20 to 30th, 2016 We were looking for a deal, and we definitely got it. We booked through Sunwing from Vancouver to Playa with a 10 day stay at VWM. This is our 4th trip to Playa del Carmen, so we are not new to the area or all-inclusive resorts. Great things: The staff were fantastic. Always friendly, never expecting a tip, but happy to receive one. Grounds were clean and well maintained. The palapa covered walkways were good in the rain when it happened. The coffee at the bar was fantastic!! The beach was beautiful and clean, did not have too much trouble finding seats under a palapa or palm tree any time of day. Within walking distance of 5th Avenue and right across the street from the Mercado with a Starbucks. This is not a massive resort so everything is very close to your room. The 24 hour snack bar was a bonus, especially if we went out and came back late. Overall it was safe clean and reasonably priced for 10 days in Playa. Internet - if you need it pay for the premium, it worked over most of the resort, its still fairly slow though. The free wifi at the lobby area was definitely hit and miss and very SLOW. Service - our safe battery died one morning. I went to the lobby and they had someone there and had it fixed within 10 minutes! Not so great things: If you are a late sleeper it is difficult because the tiled smallish hallways are very noisy and the maids carts or suitcases sound like freight trains heading down the hallway. The beds and pillows are fairly hard. The food was not horrible necessarily, but definitely monotonous and bland for the most part. The pizza at the snack bar was much better than the dining room, as were the burgers. Water - there is one bottle (and a pretty small one) on arrival. That is all you get!? I have never been to a Mexican resort that didn't at least supply a liter of water per day for consumption and use. We used the snack bar at night to bring water to the room The one thing we noted on our trip that there were very few English speaking people. It made meeting new people, which we like to do, quite difficult. More>

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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating