Cancun

Viva Wyndham Maya


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All Inclusive    

2019 Exceptional Values
Honeymoon: Bottle of domestic sparkling wine, hors d'oeuvres, fruit basket, two t-shirts, and room upgrade (based on availability; minimum 3 night stay).

Spend unforgettable moments alongside your family at Viva Wyndham Maya located in Riviera Maya, Mexico. This delightful resort has a mystical charm, with breathtaking white, sandy beaches, nearby Mayan ruins, colossal forests, and cenotes. Wake up in paradise and enjoy the magic of this all-inclusive resort bursting with energy, rhythm, and fun.

This one-of-a-kind resort is surrounded by an incredible culture, atmosphere, and extraordinary local attractions. The daily activities program has something for guests of every age. For the recreation-minded, Viva Wyndham Maya offers water aerobics, boogie boarding, kayaking, beach volleyball, a climbing wall, and much more. Enjoy a refreshing swim, lounge on the white-sand beach, or pamper yourself at the Renova Spa. Your children will create unforgettable moments at the kids club. With an extensive activities program, the supervised club is ideal for families. Parents can enjoy time on their own while children form new friendships with kids from around the globe.

As night falls, the fun is just getting started. Enjoy nightly themed shows, sip your favorite cocktail at one of the premium bars, or dance the hours away at the disco.

Viva Wyndham Maya offers an international buffet, delicious snacks, and refreshing beverages 24-hours a day. Let yourself be seduced by the flavors of the Mexican, Mediterranean, and Italian specialty restaurants.

Viva Wyndham Maya has 604 elegantly decorated rooms providing the perfect place for a siesta. These picturesque sanctuaries include breathtaking ocean or garden views and are furnished in a quaint, colonial style.

Find more information about Wyndham Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on a prime stretch of sandy beachfront in the unique Playacar complex, this resort is two miles away from the town of Playa del Carmen, and 35 miles (45 minutes driving time) from the Cancun International Airport.
Address:
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Fax: 011-52-984-873-4646
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (Walking distance)
Pools
Number of Pools: 1
Outdoor Pools: 1     
There is a freshwater swimming pool with a whirlpool.
Golf: NEARBY
Playacar Golf Club - 1/2 mile
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $100
Cart Fee: Included
Club Rental Fees: $30
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Club Viva Maya is a great property with Mexican architecture, modern facilities and a friendly atmosphere. This beachfront resort consists of 3-story units spread throughout lush tropical landscaping, each room features a balcony or terrace. Features include a strong entertainment program, wonderfull cuisine, lighted tennis, a disco, daily activities, live nightly entertainment. This hotel will eliminate plastic straws. They will be replaced with biodegradable straws. Beach: The property is situated along an expansive, white sandy beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 604
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Must be at least 18 years old to check in. Men are required to wear pants for dinner. There is a $2 per day charge for the use of the safety depsoit box.
ROOM TYPES
SUPERIOR DELUXE
Guestroom includes one king bed or two queen beds, and a private balcony with stunning garden views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR SINGLE WITH CHILD
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more. Adjourning rooms upon request.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR ROOM OCEAN VIEW
Guestroom includes one king bed or two queen beds, and a private balcony with bea utiful ocean views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Viva Wyndham Maya features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Viva Wyndham Maya:
Miramare - A la carte restaurant serving pizza and pasta dishes. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Portofino - A la carte restaurant serving Mediterranean cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Hacienda Don Diego - A la carte restaurant serving Mexican cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
La Terraza - International buffet restaurant.
Viva Cafe - A la carte Fusion restaurant (international cuisine). Open for dinner. Reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance Lessons, Spanish Lessons, Water Aerobics, Bingo, Tournaments, Bocce Ball, Sailing, Waterpolo.
Nightly Activities & Entertainment:
Evening Entertainment: A different show every night (15 night rotation); DiscothequeCovered theater.
CHILDREN'S PROGRAMS
The Kids Fun Club divides children into two age groups: one for younger children ages4-7; and another group for kids 8-12 years old. Both offer activities designed especially for the tastes of each respective age group.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Babysitting Fee: $5.00 per hour
Advance Notice for Babysitting: 24 hrs.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
256 Recommend
256 past Apple Vacationers would recommend Viva Wyndham Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7451reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Resort ok but will try other resorts next time
DONETTA H.
Nov 10 2018
The better restaurants were excellent, but the buffet was just ok. The staff was not helpful at all and not friendly at all either. This resort was very clean though. The beach front was well maintained and gorgeous. When we go back to this area, will find somewhere different this time. Also too far away from the airport. Took us 1 hour and 45 minutes to get from airport to the resort. We paid extra on the way back to the airport and still took 50 minutes.
Customer Rating: 

Viva Wyndham Maya
VIRGINIA W.
Oct 24 2017
Accomodations and staff were excellent with beautiful beaches and pools. The drinks were excellent as were the hamburgers, pizza and breakfast. The speciality restaurants were excellent. The main cafeteria type dinning room was without air-conditioning there were overhead fans but it was hot and the food was fair.
Customer Rating: 

MICHELLE Z.
Aug 07 2017
The best part of the hotel was the beach. Employees were not very friendly especially when they tried to pitch you the sale of a timeshare with the pretense of explaining the hotel amenities. The food was fair. I have had better food and cocktails at other all inclusive properties. There was no swim up bar or staff bringing drinks out to you at the pool or beach. You had to go make a line to get your own alcoholic or non-alcoholic beverage. 8'm quite surprised at the lack luster service. I will say that the hotel was clean and the rooms were cleaned at least 2x per day. They even disinfect mattresses which was a big plus. The beach area was perfect.
Customer Rating: 

Excellent Resort
ASWANI V.
Jan 10 2017
We had a great experience at Viva Wyndham Maya. Very clean maintenance, friendly staff, amazing food and drink selection, and entertaining evenings.
Customer Rating: 

Viva Wyndham Maya
JOE R.
Oct 04 2016
Hotel staff was excellent and always helpful.
Customer Rating: 

DONALD L.
May 25 2016
The only complaint I have is the rooms on the site are not the rooms you get. You have to belong to the Hotel's "club" to get the nicer rooms with extras, like coffee pot. Micro wave and mini bar. The hotel was clean and staff was friendly. Always something going on to keep you entertained . We will return!
Customer Rating: 

This resort is just okay
VICTORIA W.
May 09 2016
This resort did not give me a vacation feel. First off, we were limited to 2 complimentary reservations for the restaurants on the resorts. After the 2 complimentary reservations had been used, we had to go back to guest services between 2pm-3pm to see if there were other openings for restaurants on a daily basis. This was such a hassle and felt like such an inconvenience. Secondly, our toilet in our bathroom stop flushing and maintenance did not come to fix this issue until after making a request twice. Thirdly, the housekeeping failed to leave us face towels the entire time we were there(which was 5 days). Not to mention that 2 of those nights we were not provided with the large towels either. Therefore we had to ask housekeeping while cleaning other tenant's rooms if we could get towels, which was also irritating. The room felt moist and not very comfortable and soothing. This resort did not give me the full vacation experience as I intended to say the least.
Customer Rating: 

We love Viva Wyndham Maya!!!
BRAD P.
Mar 22 2016
This was our 2nd trip to Viva Wyndham Maya. The Service and staff are excellent and the beach, pool, and facilities are extrememly clean and well taken care of. We will gladly visit here again.
Customer Rating: 

Nice Resort
ROBERT B.
Mar 21 2016
This is a very nice (all inclusive) resort. The room was nice although a little noisy. The hotel services were very adequate. I was surprised that there were no wash cloths. Had to use a hand towel for that purpose. The food was generally good. Enough selection to please most tastes. The Ala Carte restruants were very good.
Customer Rating: 

Dirty...Worst FOOD ever...people SMOKING everwhere
HEIDI M.
Mar 21 2016
This is the worst resort I have EVER stayed at. From the moment we checked in it was awful. The front desk staff was rude. We were put in a downgraded room from what we paid for (and not reimbursed) because we wanted a king size bed (which we requested ahead of time and I doubled check we were going to have prior to our arrival). No elevators and people smoke everywhere. The rooms are VERY small, dated, linens are rough, pillows are small, and beds are old, squeaky and disgusting. Some bathrooms are updated which was my saving grace. But, limited towels with no shampoo or conditioner. Bring your own. Expect to be haggled for everything. Nothing is really "free". They are always trying to upsell you and depending on who you talk to, you will get a different price for everything. I think most employees are getting some kind of kick-back...even the taxi drivers. This is hands down the worst food I have ever encountered at a hotel and I travel A LOT. It's virtually impossible to get a reservation at one of the "nicer restaurants" which they only seat at 50% but don't worry, its not worth the wait. It's the same food just plated differently. Oh and the wine tastes like vinegar and the meat look like SPAM. Several in our group got sick. I stayed away from all dairy, fruits and vegetables (anything washed with water) and was ok but I STARVED. The nicest people are the bartenders and employees who work around the pool. Drinks are OK...very watered down. Expect long lines for a drink. We booked through Apple Vacations and they rated this 4 apples...It's barely a 2 star resort. On a positive note, the beaches are beautiful and guests (if you don't mind a fairly foreign crowd) were friendly. Wyndham should be ashamed to have this resort in their portfolio. After this, I will probably not ever stay at another Wyndham resort. Very disappointed. DO NOT WASTE YOUR MONEY ON THIS HOTEL.
Customer Rating: 

Awesome vacation
MAUREEN S.
Mar 04 2016
We loved the resort and staff, had a great vacation there!
Customer Rating: 

TripAdvisor Traveller Reviews
Good choice in Playa del Carrmem
528monicah,
Mon Feb 18 00:01:22 EST 2019
Excellent food in the restaurants. The buffet restaurant was a bit noisy in the evening, but you can choose to come here earlier, than it was no problem. Very friendly staff everywhere. Clean rooms. We had a room in the building next to the swimming pool for adults, quiet area. Some rooms have a very small balcony. We got such a room, but we changed to a room on ground floor. So we got a terrace instead. Much better! I recommend this hotel, situated directly on the beach. No problem to get a sunbed, whenever you came to the beach. Food and drinks as much as you want all day in the pool bar.

Good but not Great
KathyB_55, Airdrie, Canada
Sun Feb 17 05:04:48 EST 2019
Was there for 11 days. Had been to sister resort last year and I think I prefer it. Room was ok, Maid good. I don't understand why only 2 bottles of water. Met people in VIP and they get lots. A la Cartes were ok, but not great. Mexican was the best. Peeved me that the exchange bank would not exchange 200 pesos for 20's for tipping. Buffet was good, but after a week, not much variety.Henry was excellent waiter. Adult pool needs to be cleaned!! The seagrass was terrible and only spent 2 days on beach. This of course is not hotels fault. Hubby went snorkeling with company from beach and enjoyed it. We took a taxi to Walmart for water, taxi cost 110 pesos, same to 5th Ave. No coffee in rooms but we brought our own. Cappuccino are good at bars.

Only read positive reviews!! Opposite of the negative reviews!
Kmg523, Brooks, Kentucky
Fri Feb 15 05:54:20 EST 2019
I do like the hotel - whether I will go back again is still up in the air! I think if I would have brought my kids it would have been great! I read the reviews and me being a negative Nancy, I always read the worst reviews first. I had already booked it prior to reading them- very quick decision to book with friends. But after I read the negative reviews I was so regretting my decision - so I was expecting the worst! It was nothing like the negative reviews said!! Here are my thoughts! Pros: Clean Staff was friendly Bartenders were GREAT Dance lessons once a day Trapeze from 5-7 for adults Food was always available Food was ok Archery Beach was beautiful Catamarans, paddle boards Volleyball Cons: No night life The pools including the hot tub close too early The adult pool is really a geriatric pool There was no music around the resort We went to the adult pool because we thought that would be better than the family pool since neither of us brought our kids. When we walked ALL THE WAY over there- we got dirty looks from everyone that was there (not hotels fault). It was so quiet! No music or anything! The bar over there was mediocre. I was hoping for a hot tub with adults (where the kids don’t get in to get warm) but it was just one of those spill over tubs with jets that was not warm! But then again- people always focus on the negative things! The hotel was great for families! The location was great! There was shopping and Starbucks within walking distance! Felt very safe the entire trip! Overall it was a fun time especially if I would have brought my kids- I guess I should do an adult only resort next time!

simple but good
marianacomcast, Lowell, Massachusetts
Wed Feb 13 07:16:24 EST 2019
Went there for our family vacation last years, the rooms and hotels are simple but had everything we were looking for. Everything was clean and the food was awesome. I would come back. The only bad thing was that they don't give you bottle of water in your room.

It's lovely but not enough to return.
joanne s, Maastricht, The Netherlands
Thu Feb 07 05:47:48 EST 2019
My husband and I recently returned from a lovely holiday at the VWM in Mexico. Our last-minute booking was for the sole intention of getting some sun on our faces and to recharge our batteries, which we did, so mission accomplished. This was a great resort. Would we return? Probably not. The reason being is because it’s the little things that make this a great resort and not a fantastic resort. For some people it’s not so important and for others, it is. So, here’s my reasoning. Firstly, I would like to say that the location is wonderful. The resort is landscaped like a tropical garden, right on the beach. There are various birds and animals in the trees that are a delight and not intrusive or dangerous. The staff are wonderful. They are so friendly and helpful that you feel very comfortable in their company. Checking-in/out was very easy and pleasant. There are many free activities for you to get involved in, if you choose and the entertainment staff are always smiling and genuinely seemed to love their jobs. Even though, on our second week, the resort was full, it never felt over-crowded and there were always plenty of sunbeds round the pool or on the beach, to choose from. The layout in the centre of the resort, allows you to get from one place to another completely protected from the rain. Food There is a buffet for breakfast, lunch and dinner and four A La Carte restaurants for dinner for which you have to book but are still part of the all-inclusive. The buffet was hit and miss. There was always plenty to eat and catered for all tastes, but their ‘themed’ nights gave the impression that the chef Googled e.g. ‘Italian food’ and threw something together that resembled lasagne but didn’t really, quite hit the mark. We were happy eating from the Mexican section. Two of the restaurants are good, Don Diego (very entertaining Mexican restaurant) and the Viva Café (international cuisine). The Portifino is great if you like beef or fish. When asked if they could serve the chicken without the fish, there was a resounding ‘no’. And the Miramare is shocking. Beautiful location, overlooking the sea but the kitchen is so far away from the restaurant that your food, is very tasty, but cold by the time you get it and when asked for a replacement of hot food, it was placed in the pizza oven giving me a hot plate but still, cold food. We were happy sticking to the Mexican restaurant. And finally…..the wine. On our first night I asked for a glass of white wine, which when poured, was the exact same colour of President Trump’s face, bright orange. This obviously set off alarm bells and sure enough, on tasting it, would have won prizes for the ‘vinegar of the year’ award at a local farmer’s market. When asked if there was anything else, again a resounding ‘no’. A few days later, we found that there is actually a wine menu that you can order from (not part of the all-inclusive) and as we were willing to pay a bit extra, ordered a bottle, only to find that ALL of their wines were old and orange. We were happy to drink the cocktails. One other little thing, there is no waiter service, you have to go to the bar to get your own drinks. Room Very clean, as is the whole resort, but probably closer to a 3*. There are two small doubles in each room and if yours is located at the beach side of the resort, then you have to put up with the VERY loud music (same playlist EVERY DAY) that is being pumped out at various times of the day, due to certain activities or entertainment. We were happy to nap on the beach, away from the noise. Evening shows This is very subjective so personally I would say the ’18-30’s’ style shows that involved balloons and cream is not our thing, but we did enjoy the musical/dance/ theme shows they put on. Smoking There are no designated areas for smokers, and we found it really difficult to find anywhere to sit, smoke-free and enjoy our margaritas, under the stars. As I said at the beginning, it’s the little things. There really is no excuse for bad wine, these days, especially when buying in bulk, as these resorts do. Catering for large numbers and providing good, tasty food, again, not difficult, these days. The enormous terrace in the front of the resort is ideal for some live music (e.g. a local guitarist) and plenty of space to allow the smokers on one side and the non-smokers on the other. The cocktail bar in the reception is great but is so brightly lit, I made sure I had my sunglasses with me at all times. You are given one small bottle of drinking water for your room and then told you can’t refill it at the bar and must buy more from the shop. Then please invest in a filtration system, it’s 2019! It really is a very pretty resort and none of things spoiled our holiday but they do stop us from returning.



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