Cancun

Viva Wyndham Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of domestic sparkling wine, hors d'oeuvres, fruit basket, two t-shirts, and room upgrade (based on availability; Minimum 3 night stay).

Spend unforgettable moments alongside your family at Viva Wyndham Maya located in Riviera Maya, Mexico. This delightful resort has a mystical charm, with breathtaking white, sandy beaches, nearby Mayan ruins, colossal forests, and cenotes. Wake up in paradise and enjoy the magic of this all-inclusive resort bursting with energy, rhythm, and fun.

This one-of-a-kind resort is surrounded by an incredible culture, atmosphere, and extraordinary local attractions. The daily activities program has something for guests of every age. For the recreation-minded, Viva Wyndham Maya offers water aerobics, boogie boarding, kayaking, beach volleyball, a climbing wall, and much more. Enjoy a refreshing swim, lounge on the white-sand beach, or pamper yourself at the Renova Spa. Your children will create unforgettable moments at the kids' club. With an extensive activities program, the supervised club is ideal for families. Parents can enjoy time on their own while children form new friendships with kids from around the globe.

As night falls, the fun is just getting started. Enjoy nightly themed shows, sip your favorite cocktail at one of the premium bars, or dance the hours away at the disco.

Viva Wyndham Maya offers an international buffet, delicious snacks, and refreshing beverages 24-hours a day. Let yourself be seduced by the flavors of the Mexican, Mediterranean, and Italian specialty restaurants.

Viva Wyndham Maya has 604 elegantly decorated rooms providing the perfect place for a siesta. These picturesque sanctuaries include breathtaking ocean or garden views and are furnished in a quaint, colonial style.

Find more information about Wyndham Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on a prime stretch of sandy beachfront in the unique Playacar complex, this resort is two miles away from the town of Playa del Carmen, and 35 miles (45 minutes driving time) from the Cancun International Airport.
Address:
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Fax: 011-52-984-873-4646
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (Walking distance)
Pools
Number of Pools: 1
Outdoor Pools: 1     
There is a freshwater swimming pool with a whirlpool.
Golf: NEARBY
Playacar Golf Club - 1/2 mile
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $100
Cart Fee: Included
Club Rental Fees: $30
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Club Viva Maya is a great property with Mexican architecture, modern facilities and a friendly atmosphere. This beachfront resort consists of 3-story units spread throughout lush tropical landscaping, each room features a balcony or terrace. Features include a strong entertainment program, wonderfull cuisine, lighted tennis, a disco, daily activities, live nightly entertainment. Beach: The property is situated along an expansive, white sandy beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 604
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Must be at least 18 years old to check in. Men are required to wear pants for dinner. There is a $2 per day charge for the use of the safety depsoit box.
ROOM TYPES
SUPERIOR ROOM OCEAN VIEW
Guestroom includes one king bed or two queen beds, and a private balcony with bea utiful ocean views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR DELUXE
Guestroom includes one king bed or two queen beds, and a private balcony with stunning garden views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR SINGLE WITH CHILD
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more. Adjourning rooms upon request.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Viva Wyndham Maya features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Viva Wyndham Maya:
La Terraza - International buffet restaurant.
Viva Cafe - A la carte Fusion restaurant (international cuisine). Open for dinner. Reservations required.
Miramare - A la carte restaurant serving pizza and pasta dishes. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Portofino - A la carte restaurant serving Mediterranean cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Hacienda Don Diego - A la carte restaurant serving Mexican cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance Lessons, Spanish Lessons, Water Aerobics, Bingo, Tournaments, Bocce Ball, Sailing, Waterpolo.
Nightly Activities & Entertainment:
Evening Entertainment: A different show every night (15 night rotation); DiscothequeCovered theater.
CHILDREN'S PROGRAMS
The Kids Fun Club divides children into two age groups: one for younger children ages4-7; and another group for kids 8-12 years old. Both offer activities designed especially for the tastes of each respective age group.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Babysitting Fee: $5.00 per hour
Advance Notice for Babysitting: 24 hrs.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
256 Recommend
256 past Apple Vacationers would recommend Viva Wyndham Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7094reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Viva Wyndham Maya
VIRGINIA W.
Oct 24 2017
Accomodations and staff were excellent with beautiful beaches and pools. The drinks were excellent as were the hamburgers, pizza and breakfast. The speciality restaurants were excellent. The main cafeteria type dinning room was without air-conditioning there were overhead fans but it was hot and the food was fair.
Customer Rating: 

TEST
MICHELLE Z.
Aug 07 2017
The best part of the hotel was the beach. Employees were not very friendly especially when they tried to pitch you the sale of a timeshare with the pretense of explaining the hotel amenities. The food was fair. I have had better food and cocktails at other all inclusive properties. There was no swim up bar or staff bringing drinks out to you at the pool or beach. You had to go make a line to get your own alcoholic or non-alcoholic beverage. 8'm quite surprised at the lack luster service. I will say that the hotel was clean and the rooms were cleaned at least 2x per day. They even disinfect mattresses which was a big plus. The beach area was perfect.
Customer Rating: 

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Excellent Resort
ASWANI V.
Jan 10 2017
We had a great experience at Viva Wyndham Maya. Very clean maintenance, friendly staff, amazing food and drink selection, and entertaining evenings.
Customer Rating: 

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Viva Wyndham Maya
JOE R.
Oct 04 2016
Hotel staff was excellent and always helpful.
Customer Rating: 

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DONALD L.
May 25 2016
The only complaint I have is the rooms on the site are not the rooms you get. You have to belong to the Hotel's "club" to get the nicer rooms with extras, like coffee pot. Micro wave and mini bar. The hotel was clean and staff was friendly. Always something going on to keep you entertained . We will return!
Customer Rating: 

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This resort is just okay
VICTORIA W.
May 09 2016
This resort did not give me a vacation feel. First off, we were limited to 2 complimentary reservations for the restaurants on the resorts. After the 2 complimentary reservations had been used, we had to go back to guest services between 2pm-3pm to see if there were other openings for restaurants on a daily basis. This was such a hassle and felt like such an inconvenience. Secondly, our toilet in our bathroom stop flushing and maintenance did not come to fix this issue until after making a request twice. Thirdly, the housekeeping failed to leave us face towels the entire time we were there(which was 5 days). Not to mention that 2 of those nights we were not provided with the large towels either. Therefore we had to ask housekeeping while cleaning other tenant's rooms if we could get towels, which was also irritating. The room felt moist and not very comfortable and soothing. This resort did not give me the full vacation experience as I intended to say the least.
Customer Rating: 

TEST
We love Viva Wyndham Maya!!!
BRAD P.
Mar 22 2016
This was our 2nd trip to Viva Wyndham Maya. The Service and staff are excellent and the beach, pool, and facilities are extrememly clean and well taken care of. We will gladly visit here again.
Customer Rating: 

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Nice Resort
ROBERT B.
Mar 21 2016
This is a very nice (all inclusive) resort. The room was nice although a little noisy. The hotel services were very adequate. I was surprised that there were no wash cloths. Had to use a hand towel for that purpose. The food was generally good. Enough selection to please most tastes. The Ala Carte restruants were very good.
Customer Rating: 

TEST
Dirty...Worst FOOD ever...people SMOKING everwhere
HEIDI M.
Mar 21 2016
This is the worst resort I have EVER stayed at. From the moment we checked in it was awful. The front desk staff was rude. We were put in a downgraded room from what we paid for (and not reimbursed) because we wanted a king size bed (which we requested ahead of time and I doubled check we were going to have prior to our arrival). No elevators and people smoke everywhere. The rooms are VERY small, dated, linens are rough, pillows are small, and beds are old, squeaky and disgusting. Some bathrooms are updated which was my saving grace. But, limited towels with no shampoo or conditioner. Bring your own. Expect to be haggled for everything. Nothing is really "free". They are always trying to upsell you and depending on who you talk to, you will get a different price for everything. I think most employees are getting some kind of kick-back...even the taxi drivers. This is hands down the worst food I have ever encountered at a hotel and I travel A LOT. It's virtually impossible to get a reservation at one of the "nicer restaurants" which they only seat at 50% but don't worry, its not worth the wait. It's the same food just plated differently. Oh and the wine tastes like vinegar and the meat look like SPAM. Several in our group got sick. I stayed away from all dairy, fruits and vegetables (anything washed with water) and was ok but I STARVED. The nicest people are the bartenders and employees who work around the pool. Drinks are OK...very watered down. Expect long lines for a drink. We booked through Apple Vacations and they rated this 4 apples...It's barely a 2 star resort. On a positive note, the beaches are beautiful and guests (if you don't mind a fairly foreign crowd) were friendly. Wyndham should be ashamed to have this resort in their portfolio. After this, I will probably not ever stay at another Wyndham resort. Very disappointed. DO NOT WASTE YOUR MONEY ON THIS HOTEL.
Customer Rating: 

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Awesome vacation
MAUREEN S.
Mar 04 2016
We loved the resort and staff, had a great vacation there!
Customer Rating: 

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It could be better
TERA F.
Jan 05 2016
Buffet is decent, but restaurants on site is excellent for food quality and service is excellent. Only 2 bars, no cocktail servers at lobby bar, only 1 beach cocktail server, no poolside servers. Hotel staff is courteous, maid service is excellent, massage service is excellent. Service in buffet breakfast is excellent.
Customer Rating: 

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TripAdvisor Traveller Reviews
Unpleasant!
Vsmith162, Dublin, California
Tue Jun 19 14:40:05 EDT 2018
We have travelled all over the world and are not picky people. This is the worst resort I have ever stayed at. The positives the grounds were beautiful and clean. The housekeeping, snack bar and entertainment staff were a delight. The beach was beautiful the one day we were able to enjoy it, because sadly it rained 6 out of the seven days we were there. The food was ok. Negatives: although the rooms were clean the beds were hard and uncomfortable. Not one of us had a good nights sleep. They charge for internet in your room, which we would have paid but for the fact we would have had to pay for each device, which would have been over $200.00 dollars. It rained for 6 days and they cancelled all activities and we could not even use the pool on some days. They had no contingency plan. The worst part was the horrible customer service by the front desk, concierge and lobby bar. The rudest staff I have ever come across in all my travels. Not one smile, spoken to rudely and even a couple of eye rolls. We felt like unwelcome guests! I wish I would have paid more attention to the reviews that stated the staff was rude. When we accidentally locked our key in the room the front desk literally glared at us and then we got a scolding. Just awful!

Don't waste your money...*WORTH READING*
Marianna B,
Sun Jun 17 11:48:27 EDT 2018
***WORTH READING**** Let me just start off by saying that my fiance and I have already been to a 4-star resort in Mexico, and it was absolutely breath-taking... We could not have asked for a better vacation. We were excited to come back to Mexico. This resort RUINED our passion for Mexico, unfortunately. Check-in was ok. Maybe took about 15 minutes to check in, then again, it was only us who checked in that day. The girl at the desk was not nice at all... First red flag - if you want a safe, you need to pay $2/night for it? What? Why? We got to the room, they gave us two double beds. We called the front desk to see if they had a room with a king size bed. They explained that we would have to wait until tomorrow and even then, we weren't guaranteed the room with the single bigger bed. They offered us an ocean view room for an extra $60/night. We took it. Went to that room. OCEAN VIEW??? It was blocked by palm trees, and the jacuzzi was filthy... They supplied us with 2 complimentary waterbottles. If you wanted more water, you would need to get some from the bar (OH and you're "FORBIDDEN" to re-fill the empty waterbottles you get in your room) OR buy your own? $4/water bottle... Ha. You can't adjust the thermostat in the room - it is set at 22 degrees. Not everyone is comfortable with that temperature. The mini fridge in the room was empty. The Beach? Crappy. So much seaweed everywhere... there is a volleyball court located next to the beach chairs. There were games that took place between the residents and the resort workers.. We got hit pretty hard with the ball. Thanks. The Pools? FULL of kids. There was some activities taking place by the pool with music. But they would turn off the music at 5pm? We can confidently say we had fun at the adult-only pool, but it was a mission to walk there. It was also very dirty. The sides of the pool had sludge, and there were leaves everywhere. I don't know what it was but this resort was full of RUDE people. I can't begin to count how many times people would push my fiance and I apart to walk through us? PARDON ME? Learn your manners. People would butt in line at the bar. The people who worked at the resort weren't exactly the friendliest either. There wasn't much variety for food - my fiance was ok with it, lots of meat options but as for me being vegan, I had close to nothing to eat. We really enjoyed the Mediterranean and Mexican restaurant. However, you were only allowed to choose 2 out of 4 restaurant to go to during your entire stay? Drinks weren't the best either... It was rare that we would have a well made beverage. The bartenders were completely passive. They allowed a bunch of people to crowd the bar, socializing - they were being tended to, while we & others were being neglected. Entertainment - as previously stated, there were activities by the pool during the day. Night time entertainment was alright. Mediocre at best. It would also start VERY late. There was a childrens show at 930pm and the adult show would start at 10pm, which is pretty late, especially for the children? There is a club upstairs near the lobby...It was dead, not the greatest music either. We were eager to get off of this resort, so we decided to buy the half a day excursion to Tulum (bought through Sunwing, NOT the resort). AMAZING. So much culture, so many interesting facts..the tourist guide Mike was very informative and kept it interesting. We highly reccommend it! Also, if you walk off the resort, across the street there is a little strip mall. That was pretty cool too. There are small, ancient pyramids located on the grounds of this resort. We never had the opportunity to look, but it sounded cool. All in all - it is a massive lie when they call this resort all inclusive. Do NOT go there. Do NOT waste your money. If you decide to go here, lower your standards for a 4 star to a 2-3 star, because that is what this resort should truly be rated as. To the manager or who ever replies to these messages - I am not interested in an apology, or anything on those terms. To the people reading this - go check out "Catalonia Playa Maroma". Now, THAT resort is worth your money, is a 4 star hotel (which should actually be considered higher rated) and is a true all-inclusive vacation. We regret not going there again, and missed that resort the entire time being at Viva Wyndham Maya.

Vacation some where else!!!!!
nancystrip, Austin, Texas
Sat Jun 16 15:02:02 EDT 2018
Arrived at our room and their was sand in sink, that night when I went down to sleep, Sand. in bed... - I called for a needle and thread to mend a little miss-hap on my daughters bathing suit , two calls and two hours later... Food could not eat much. Over all pretty disappointing. On the up side Staff very nice, entertainment good. Traveled with 28 family members and most had the same experience.

Great resort!
Frederika_Nadon, Canada
Sat Jun 16 13:09:24 EDT 2018
My experience at this hotel was great! The resort is not too big and it’s very clean. Our room ( after we’ve changed for a one looking inside the resort and not outside) was quite spacious and clean. At the buffet there are a lot of choices on the mornings! A lot of different pastries and dishes that you don’t see in other resort. The snack bar is great too and the pizza is very delicious! The food and the atmosphere at mexican restaurant was very nice! The italian one was very very good and the Mediterranean one was ok! The drinks at the bars are good and the frozen cappuccinos were simply amazing ( haven’t seen these in other resorts) Unfortunately the beach wasn’t that great, haven’t been able to swim once in my week because of the big amount of seaweed. I think it was an exceptional situation because I’ve been to Riviera Maya and the beach wasn’t like that. However the pool was always clean and you could always find a place by the pool. The shows at night were great. Easy to go to Playa Del Carmen it’s only 6US$ in taxi. I have been to the Viva Whyndham Azteca and I would saw that the two were the same, the Azteca is maybe a little bit more a 4.5 stars. My experience at the Viva Maya was fantastic and I would recommend this hotel to anyone!

Great place!!
jhalymil, La Paz, Bolivia
Wed Jun 13 16:52:00 EDT 2018
We had a great experience!! The hotel is nice, super clean and everyone was very friendly and helpful. There are activities all day for adults and kids. The food was awesome and the rooms are nice, small and comfortable. We didn’t like that we didn’t have WiFi anywhere but near the lobby. We took two amazing excursions. We went to Rio Secreto, Chichén Itzá, cenotes and Valladolid. We absolutely loved our vacation and we are planing to go back next year. Thank you Viva Wydaham Maya!!!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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