Exceptional Values! Honeymooners: Bottle of domestic sparkling wine, hors d'oeuvres tray, fruit basket, two t-shirts, a 7"x4" picture, and room upgrade (based on availability; minimum 3-night stay; package is additional to the all-inclusive package; couples must have been married within past six months and present a marriage certificate).
Spend unforgettable moments alongside your family at Viva Wyndham Maya located in Riviera Maya, Mexico. This delightful resort has a mystical charm, with breathtaking white, sandy beaches, nearby Mayan ruins, colossal forests, and cenotes. Wake up in paradise and enjoy the magic of this all-inclusive resort bursting with energy, rhythm, and fun.
This one-of-a-kind resort is surrounded by an incredible culture, atmosphere, and extraordinary local attractions. The daily activities program has something for guests of every age. For the recreation-minded, Viva Wyndham Maya offers water aerobics, boogie boarding, kayaking, beach volleyball, a climbing wall, and much more. Enjoy a refreshing swim, lounge on the white-sand beach, or pamper yourself at the Renova Spa. Your children will create unforgettable moments at the kids' club. With an extensive activities program, the supervised club is ideal for families. Parents can enjoy time on their own while children form new friendships with kids from around the globe.
As night falls, the fun is just getting started. Enjoy nightly themed shows, sip your favorite cocktail at one of the premium bars, or dance the hours away at the disco.
Viva Wyndham Maya offers an international buffet, delicious snacks, and refreshing beverages 24-hours a day. Let yourself be seduced by the flavors of the Mexican, Mediterranean, and Italian specialty restaurants.
Viva Wyndham Maya has 604 elegantly decorated rooms providing the perfect place for a siesta. These picturesque sanctuaries include breathtaking ocean or garden views and are furnished in a quaint, colonial style.
Located on a prime stretch of sandy beachfront in the unique Playacar complex, this resort is two miles away from the town of Playa del Carmen, and 35 miles (45 minutes driving time) from the Cancun International Airport.
PLAYA DEL CARMEN
Barber / Beauty Salon
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Shopping Mall Nearby
Number of Pools: 1
Outdoor Pools: 1
There is a freshwater swimming pool with a whirlpool.
Playacar Golf Club - 1/2 mile
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Green Fees: $100
Cart Fee: Included
Club Rental Fees: $30
Number of Courts: 2
Outdoor Courts: 2
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Wind Surf: Complimentary
Club Viva Maya is a great property with Mexican architecture, modern facilities and a friendly atmosphere. This beachfront resort consists of 3-story units spread throughout lush tropical landscaping, each room features a balcony or terrace.
Features include a strong entertainment program, wonderfull cuisine, lighted tennis, a disco, daily activities, live nightly entertainment.
Beach: The property is situated along an expansive, white sandy beach.
Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 604
Year Opened: 1997
No Springbreakers. Must be at least 18 years old to check in. Men are required to wear pants for dinner. There is a $2 per day charge for the use of the safety depsoit box.
Two queen or 1 king bed, Balcony with garden or ocean-view, Modern decor, Phone, Room safe, Bathroom with marble vanity, double sink & jacuzzi tub, Flat screen TV, Hairdryer. Adjoining rooms and cribs available upon request.
Other Amenities -
SUPERIOR SINGLE WITH CHILD
Two queens for single adult and child, Balony with garden-view, Satellite TV, Phone, Room safe, Bathroom tub/shower, Hairdryer. Adjoining rooms and cribs available upon request.
Other Amenities -
1 King bed, ocean view, a/c, satellite TV, bath with shower, hair dryer, terrace with jacuzzi, in room safe ($)
Other Amenities -
SUPERIOR ROOM OCEAN VIEW
Two queen beds, Balcony with ocean-view, satellite TV, Phone, Room safe, Bathroom with tub/shower, Hairdryer. Adjoining rooms and cribs available upon request.
Other Amenities -
Two queen beds, Balcony with garden-view, Satellite TV, Phone, Room safe, Bathroom with tub/shower, Haridryer. Adjoining rooms and cribs available upon request.
Other Amenities -
ALL TOGETHER FAMILY ROOM
Two conecting rooms, Two queen beds in each room, Balcony, garden or ocean-view, Flat screen TV, Phone, Room safe ($), Bathroom with shower, Hairdryer, A/C, Wii and XBOX games included in the price.
Other Amenities -
There is a $2 per day charge for the use of the safety depsoit box.
Viva Wyndham Maya features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Viva Wyndham Maya:
A la carte restaurant serving Mediterranean cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Hacienda Don Diego -
A la carte restaurant serving Mexican cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
La Terraza -
International buffet restaurant.
Viva Cafe -
A la carte Fusion restaurant (international cuisine). Open for dinner. Reservations required.
A la carte restaurant serving pizza and pasta dishes. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Evening Entertainment: A different show every night (15 night rotation); DiscothequeCovered theater.
The Kids Fun Club divides children into two age groups: one for younger children ages4-7; and another group for kids 8-12 years old. Both offer activities designed especially for the tastes of each respective age group.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.
Babysitting Fee: $5.00 per hour
Advance Notice for Babysitting: 24 hrs.
Vacations Customer Satisfaction Score
197 past Apple Vacationers would recommend Viva Wyndham Maya to their friends and family
Grounds - The grounds well maintained and nice. The grounds are not luxurious and aren't really beautiful, but they are pretty. If beauty and luxury are of high importance to you, you may want to...
Grounds - The grounds well maintained and nice. The grounds are not luxurious and aren't really beautiful, but they are pretty. If beauty and luxury are of high importance to you, you may want to look elsewhere. The beach was not enjoyable. If this vacation is about beach time to you, then you may want to try a different resort. Grade: B-
Staff - I found the staff to be friendly and was happy with the service. The room staff was particularly good and made an effort to make our room look beautiful. Grade: B
On-Site Entertainment - For the most part I do not enjoy Shows so I cannot give an objective opinion of the Shows. The evening entertainment was pretty much non-existent and most of the resort seemed to be sleeping by 10pm. The non-motorized water sports was disappointing due to the beach.
Food - The food was decent with a passable quality and taste I found the food near the pools to be better than the food at the buffet. If you are a picky eater, and are not fond of vegetables or new foods - like Nopales, you may be disappointed. If seeing steamed cabbage at breakfast turns you off, again, you will be disappointed. The Restaurants were only slightly better than the buffets. The restaurants and buffet are not air conditioned. Grade: C
Room: Our Room was clean and well cared for. The room needs updating though, but it worked fine for us. If you are looking for luxury or upscale accommodations, this is not the resort for you - Remember, 3 stars. Grade: B-
I would visit this resort again. The resort is solid 3 stars so make sure you pay the 3 star price and expect a 3 star resort, and you will be happy.
Poor quality resort
sdean999, Harlow, United Kingdom
Tue Aug 25 17:54:54 EDT 2015
The Viva Wyndham Maya should be pulled down and re-built, just like the one next door to it was when my wife and I stayed there in May. We were not advised by Virgin Holidays prior to travelling that...
The Viva Wyndham Maya should be pulled down and re-built, just like the one next door to it was when my wife and I stayed there in May. We were not advised by Virgin Holidays prior to travelling that the hotel next door was being completely demolished resulting in us experiencing an unacceptable level of noise, dust and disruption from 7:20am to 4pm every day except Saturday (it stopped at noon) and Sunday. We booked a 'Superior Ocean View' room 9 months in advance but it had nothing superior about it. The 'ocean view' was 80% obstructed by palm trees, there was very little wardrobe space, the toilet seat and lid would not stay upright and overall the room was very 'tired'. We have been offered a paltry refund by Virgin Holidays so we will not in future trust them to either sell us a holiday without a hidden issue or offer us fair compensation in the event of a problem.
Sysia85, London, United Kingdom
Tue Aug 25 17:21:04 EDT 2015
We went for a couple holiday end of may love the hotel ! Rooms were Great we got upgrate for a room with Enter to the beach its couldnt be better ! Ebjoyed a food we went to the sister of the hotel...
We went for a couple holiday end of may love the hotel ! Rooms were Great we got upgrate for a room with Enter to the beach its couldnt be better ! Ebjoyed a food we went to the sister of the hotel to try diffrent restaurant for free and was Great too ! Would recomended those hotel to everyone amazing beach around
Great time by all!
Mon Aug 24 22:43:24 EDT 2015
Our group of 11 just returned. We ranged in age from 8 to 50's. We had a great time!
We used Canda transfer for our transportation--excellent!
This is not a glitz resort. Do not expect a...
Our group of 11 just returned. We ranged in age from 8 to 50's. We had a great time!
We used Canda transfer for our transportation--excellent!
This is not a glitz resort. Do not expect a posh check in lobby. Ground are beautiful. You feel like you are in Mexcio. Upon check in, our 5 rooms were not together. I spent one night on the quiet side, which was nice,but I requested to be moved by the other 4 rooms. The next day, I was moved to an oceanfront room. In fact, all of our rooms were ocean front. :) Yes there is construction going on---not once did I hear any construction. If your room is by the construction area, just ask for a different location--the front desk staff was very accommodating.
We booked our reservations through the Wyndham web site, and were entitled to VIP privileges (which we did not know prior to coming, so it was a nice surprise). This meant we were given ocean front rooms, had a roped in area on the beach, a separate dining area, and full access to the Azteca.
Here is my break down:
Activities--tons! Yoga, dance lessons, trapeze, volley ball, bocci ball, kids club, Paddle board, Kayaks, catamarans, wind surfing lessons, archery, bikes--all included.
Beach--yes we had sea grass--but in no way did this effect our use of the beach. Thanks to the whale bags which were made several years ago to rebuild the beach, there is now a natural sandbar in the water. Simply wade past the sea grass, and you are in beautiful water! Problem solved! Advice--brings floats, or buy a float at the hotel, and spend hours in the gorgeous water! Hotel will blow up your floats (go to where bike rentals are)
Staff-exceptionally friendly!!! From the life guard, to the activity staff, to our waiter in the VIP section) were beyond friendly and welcoming!!!!
Safety--We left our bags on the beach, and never once were we concerned about items being taken. In fact, we over paid for parasailing, and the salesperson made it a point to walk my change back ( I made sure he kept it)
Waiters on the beach---excellent! Make sure you tip them, they work very hard, and are always smiling. Rafael--thank you for taking care of our group, and making sure we were all well hydrated.
Restaurants--breakfast buffet was fabulous--Thank you Jose Alberto for your excellent service, and for always making sure we had coffee and tea (with lemon) each morning!!!! Lunch was good--hamburgers, pizza. I did not like the guacamole at the buffet-it was very thin. Dinner buffet at Azteca was excellent. So was the Italian restaurant at the Azteca. Mediterranean at Maya was very good. I did not like the Mexican restaurant at the Maya. The meal was very rushed.
Are the Buffets hot--Yes, but so are all the restaurants in Playa Del carmen--you are in the tropics. Also, wine was not great, but you can purchase bottles of wine.
Spa--I had the best message of my life. I apologize since I did not remember his name, but he was excellent!! I would go back just for the massage!
Pool at Maya was too small for the amount of people. Loved the pool at the Azteca.
Pool Bartenders work very hard, and treated every guest with a smile, and accommodated their drink needs. They deserve a raise!!!
We will definitely return. I loved the size of the resort, and the friendliness of the staff. I also like being at a resort from people from all over the world.(Argentina, Mexico, Italy, England, Germany, Canada, USA) .
Also, you can not beat the value or the location to Playa del Carmen - 5th Avenue!
Jennifer C, Bay Village, United States
Mon Aug 24 16:16:46 EDT 2015
We just returned from a 7 night stay at Viva Wyndham Maya. Overall it was a good experience. This was our third time in the Riviera Maya but our first time at this resort. Upon arrival and after...
We just returned from a 7 night stay at Viva Wyndham Maya. Overall it was a good experience. This was our third time in the Riviera Maya but our first time at this resort. Upon arrival and after seeing our room I was mildly disappointed with the facilities. Everything is just a bit tired. Not terrible, it just lacked shine and there was no one smiling with a drink to welcome you upon check in or anything like the last place we stayed. More concerning was that no one was smiling? not the employees or the guests walking about. We were a bit concerned looking at everyone?s expressions upon arrival, especially watching guests trudge along gloomily. We hoped it was just the heat that had everyone looking like limp rags. We ended up having a great week so I don?t think we ever looked like miserable guests, but who knows.
Our kids (13, 11 & 8), thought the room and the resort was great. Kids don?t notice the same things I suppose. I quickly got a wad of hair out of the kids? shower (before my daughter saw it and freaked) but otherwise there was nothing to complain about. Housekeeping throughout the week did a great job. My husband?s and my room had a huge open wall between the bathroom and bedroom so there was no privacy for when we had to separate kids for showers and dressing and such. Weird set up. The pillows were gigantic and not usable but they had more normal pillows in the closet so we just swapped them out. Yes, only one water was provided but then there were one or two in the mini-fridge throughout the week. One night we forgot to bring water back from the bar and it was a pain. We were in rooms 3333 and 3335 which was furthest away from the pool and beach which was disappointing but we were told that it was the only building we could have our kids? room connected to ours so we took it. We booked through RCI so we were given VIP privileges and they told us that our building had the better VIP rooms. It seemed strange not to have VIP rooms closer to the beach, but whatever. Being VIP we were checked in at the air conditioned VIP office with a lovely woman which was nice. Other than that, unless you have an affinity to cloth table cloths for your meals (which were only on the tables in the VIP seating section at the buffet), I saw no benefit to being VIP throughout the week. My daughter met a friend down the hall from us (non-VIP guest) and saw their room. She said our room was nicer and bigger. In talking to others who were closer to the beach, they said it was extremely loud at night during the shows when they were tired and wanted to sleep.
The drinks were good and the food was great. Yes, the buffet has no air conditioning. Nothing is air conditioned at the resort other than your room and the al la carte restaurants. After half a day it didn?t bother us because we spent all day outside at the beach or pool and had adjusted. Right when you walk into the buffet it seemed hotter than outside but that was from the heat of the food in the center of the room. If you moved to the outside of the room and sat by a window and under the ceiling fans it was not as hot. We ate at the same table in the VIP section for all our meals. We really had no problems without the AC in the buffet and I was worried about it from reviews. We had the same two servers for all our buffet meals and they took very good care of us. One in particular was consistently the happiest employee we came across all week. When the sun was shining on our regular table I was going to sit elsewhere but he waved me down and put tables together for us in a shaded area of his section. The food was similar to what we had at our last resort. The only way you can?t be happy with the food is if you are such a picky eater (like kids) that you eat the very few things that you like and get tired of repetition because you don?t eat anything else. Ridiculous. There are 100 options. How you could tire of that many options is nuts. Do people really eat something different for every meal at home? The variety is huge and my husband and I enjoyed all of it. I am a big cook and a semi-foodie, we eat very healthy at home, and we were quite satisfied with the offerings. We stayed away from the less healthy options and had plenty to choose from. The snack bar offered much more than we had before. The veggies and fruits are always available and we really liked the fresh salsa and guacamole that was at every buffet. We ate at 3 restaurants. The Mexican was our favorite by far. The International was terrible. The Mediterranean was ok.
The pool was a little on the small side for the crowd I suppose but it was really never a problem. We never felt that it was so crowded we couldn?t move or anything crazy. The water was not murky, it was clean and clear. We met a couple that said there was trash in the pool and bugs the week before but that wasn?t the case when we were there. We got to the pool somewhat early ? about 9ish each day and got a few shaded chairs with no problem but even when we went to the pool later in the morning getting chairs didn?t seem to be a problem. There also seemed to be plenty of chairs at the beach at all times but we tended to sit at the pool. The seaweed was abundant a couple days we were there but they had staff working hard to minimize it. It was almost plastic in appearance; it wasn?t the slimy seaweed that sticks to you so it was no big deal. We just walked out through the couple feet of seaweed and made our way out to the beautiful clear waters. The beach was gorgeous and there is a sandbar a little way out from the beach where my 11 and 13 year old could touch and enjoy feeding fish rolls from the snack bar. That sandbar really made the ocean a great place to spend time.
We used boogie boards, SUP and went out on catamarans with the water staff. It would have been nice to be notified upon our arrival that if you want to do any water activities with the equipment you have to go make an appointment between 9-10, the kids? trapeze is only at 10 and wind surfing lessons are at 10. On the last day around 11 a.m. we inquired about the wind sailing only to be told those lessons were at 10:00. We didn?t know so we missed it. Perhaps this information is somewhere that we didn?t see?
The lack of smiles on the faces of the staff never changed throughout the week. It was disappointing. They were pleasant upon approach but like the resort there was generally a lack of pizazz. They clearly work so hard. Our other two stays were at Sandos Caracol and the staff was so joyful and had such huge smiles and you never passed anyone without receiving a smile and ?Hola.? Here it just wasn?t so. Maybe if we had never stayed anywhere else we wouldn?t have noticed but it really made the whole week feel different. When people are super happy to be working and serving you, you can?t help but be happy and joyful without even realizing it. We were happy and joyful regardless ? but hopefully you understand what I?m saying. When everyone walks around like limp rags, trudging along trying to get through their day, well, that?s kind of a bummer to be around. Of course you are responsible for your own attitude on vacation but the attitude of the staff can make a difference. We also tipped everywhere; at every meal, the bar tenders (not every drink) and my husband tipped staff that were obviously working so hard but didn?t necessarily have much contact with guests to get tipped regularly.
The animation team was ok. The guests seemed to enjoy the pool water exercises. I personally am not into getting in a circle and holding hands and rubbing the backs of complete strangers at 11 a.m. Give me a few drinks and maybe, but the personal physical contact was a real turn off for me. At 11 am, I?m just not ready for loud pounding music and such silliness. Our last resort did these things (minus the touching of strangers) more around 1:00 or 2:00 when everyone was ready and laughing along. There was no water polo or water volleyball which was a bummer for my kids. The best activity we enjoyed was watching a towel animal folding lesson/competition. That was partially due to the awesome guest that participated. The staff that ran those activities seemed silly and fun. The beer drinking contest was also engaging and fun but not exactly something I want my kids to cheer on or witness.
My kids enjoyed all the night shows minus the Disney show (I didn?t go to that one so I don?t know why they were disappointed). The choreographer dancer and her main partner were the best in the shows and it was quite obvious. She was amazing and the others tried to keep up with her, or they didn?t and just went through the motions. That in itself was just fun to watch.
My 11 & 8 year olds favorite activity was the trapeze every day at 10 am. The people there were quite fun but the kids said the one guy yelled at them a lot. I think they misunderstood his shouts of direction. There was another guy who stood out at the trapeze but I don?t recall his name. He was very cute and always joking around with the kids and chatting it up with the parents. He was so peppy and fun that he didn?t seem to belong among the other staff at the resort.
We didn?t use the kids club but I did see the caretakers with the kids around the resort several times. They looked awesome. They actually did stuff with the kids they had out and about the resort and were engaged with the kids. They were not there to simply babysit. I would recommend their kids club to people with kids about 10 and under for sure. I was also impressed that they sun screened the kids and got them rinsed off in the showers after leaving the beach.
Overall, we had a great vacation. Would I stay there again? No. Would I recommend it? No. Would I stay away from it? Not necessarily. If you got a great deal here I would say go, especially if you have kids. Otherwise look around. I believe there are other resorts in the same area that are nicer for comparable cost.
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Recommended for GroupsThe All-Inclusive Viva Wyndham Maya is located two miles from the town of Playa del Carmen on a breathtakingly beautiful beach. This modern resort offers a wide selection of activities and delicious selections for breakfast, lunch, and dinner. Children can enjoy special programs while you relax by the pool or beach, or while you're out enjoying one of the many watersports. 424 air-conditioned rooms.
APPLE RATINGS: Exceptional Standard of Service &
First Class; First
Class; Comfortable; Modest
Superior to other hotels with the same rating; Superior to other hotels with the same rating
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*Unless otherwise noted, fares include ROUNDTRIP AIRFARE via U.S. certified air carrier, hotel transfers (in Mexico and the Caribbean), hotel tax, resort baggage handling, fuel surcharges and all pre-collected U.S. and foreign taxes and fees including September 11th Security Fee. Packages in Turks and Caicos or San Juan, Puerto Rico do not include airport transfers. Packages flying into Cancun but staying in Cozumel require supplemental ferry transfers at an additional cost. More details
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