The All-Inclusive program includes the following amenities:
•Breakfast / lunch / dinner
•Food & Beverages 24 hours
•Unlimited cocktails, drinks, and house wines
•Welcome cocktail.
•A la carte restaurants
•Snack bar in the pool area
•Non-motorized water sports
•Daily activities
•Live nightly entertainment
•Theme parties
•Disco / Sports Bar
•Dance classes
•Weekly handcrafts market
•Gymnasium
•Climbing wall, Archery, Trapeze
•Viva Kid's Club with swimming pool (for children from 4-12 years old, open from 8 AM until 6 PM)
•Mini disco
•Wi-Fi available in the room, lobby, gym, pool, and restaurants
•Tips and taxes
Important Information: Above inclusions are subject to change at any time without prior notice. Groups & other restrictions may apply. Details of inclusions can be requested by guests upon check in.
Resort Details
- Arrecife Snack BarTake a break from fun in the sun for a tasty treat at Arrecife poolside snack bar. Enjoy burgers, fries, hot dogs, pizzas, sandwiches, fruit salads, and ice-cold beverages.
- Café Maya.Coffee Shop
- Hacienda Don DiegoHacienda Don Diego specializes in the traditional, flavorful dishes of the Yucatan Peninsula. Reservations are required and can be made at the guest service desk.
- La TerrazaA relaxed, buffet style restaurant, La Terraza offers an international-inspired menu for breakfast, lunch, and dinner featuring tasty fare from around the world. Reservations are not required.
- MiramareSavor a special Italian meal at Miramare. We offer delicious oven-baked pizzas, and a great selection of pastas, salads, and sides. Reservations are required and can be made at the guest service desk.
- PortofinoDiscover the rich flavors of the Mediterranean at Portofino. Our mouthwatering dinner menu features an array of chef specialties. Reservations are required and can be made at the guest service desk.
- Viva CaféViva Café is a fusion restaurant with a contemporary international menu. Delicious, artfully presented dishes make for memorable meals. Reservations are required and can be made at the guest service desk.
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Boutiques/stores†
- Car rental desk†
- Currency exchange
- Exercise gym
- Jacuzzi
- Laundry/Valet service†
- Accessible rooms
- ATM/Cash machine†
- Babysitting†
- Beauty shop/salon†
- Boutiques/stores†
- Car rental desk†
- Currency exchange
- Exercise gym
- Jacuzzi
- Laundry/Valet service†
- Lobby
- Medical Facilities Service†
- Meeting rooms†
- Multilingual staff
- Outdoor pool
- Parking
- Photocopy center†
- Restaurant
- Sauna
- Tour/sightseeing desk†
- Valet parking†
- Wireless internet connection in public areas
- Audiovisual Equipment†
- Business Center†
- Copier†
- Fax Machine†
- Meeting Facilities†
- Printer†
- Wireless Internet Connection†
- Imagine starting your life together in the midst of spectacular Caribbean waters, tropical jungles, and the alluring mystery of Mexico’s ancient culture. Ideally located on the Yucatan Peninsula, our gorgeous resort transforms any wedding event into a memorable occasion with exceptional food, exhilarating recreation, and the sheer beauty of our authentic village-like setting.
† Fees may apply
- Archery
- Children's programViva Kid's Club with swimming pool.
- Fishing †
- GeneralDance Classes
Rock Climbing Wall
Handcrafted Ceramic Workshop
TrapezeBicyclesTRXStretching
Interactive Workshop painting handcraftedInternational Animation Team
Live Evening entertainment
Themed parties - Gym
Gym with Trainer
Aerobics
Water Aerobics
Stretching - Kayaking
- Nightclubs †
- Outdoor poolOutdoor pools
- PoolIntroductory diving lessions in the pool.
- Sailing
- Scuba diving †Scuba Diving Center with introductory diving lessons in the pool. PADI certifications and excursions.
- Snorkeling †
- Spa †Stunning Caribbean architecture, natural stone tiling, and a traditional cottage roof inspired by the Yucatan Peninsula provide a serene backdrop for pampering spa services designed to rejuvenate and revitalize body, mind, and spirit.
- Table tennis
- Tennis courtThere are two tennis courts with lights.
- Theatre
- VolleyballBeach Volleyball
- Water activitiesWater Aerobics
Paddleboard
Boogie boards - Windsurfing
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
12156 reviews
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Dec 05, 2025Would not return to this Hotel!
Our first 2 nights were in a room that was dirty, so humid the floors and bedding were constantly damp and the bath peeling, we asked to move and was told the hotel was full, the next morning we went back and said totally not happy, the couch was stained badly, we was on 2nd floor with a baby and no elevator and the general state of the room meant we was unhappy, again told they was full but could move us the next day, (our 3rd day). We moved, location was great, room was generally better and more modern and clean, then we got sick, between 2 adults we got extreme sickness and diarrhea 3 times, im pregnant too. We avoided fresh produce and ice for the rest of our stay, buffet food was nice 2 evenings out of our 9 nights and one night we ate at the Mexican restaurant which was nice. Then the drains in our bathroom started to smell and got so bad we dreaded entering the room as was always worse upon first entry. Guest services called the day before we left and asked how our stay was and when we attempted to tell them there wasn't an actual care and just informed us they would state once we moved rooms things improved. Entertainment is the same group of young adults day after day, nothing really cultural or authentic for Mexico. Having stayed in other resorts and having the best time, this hotel is a HARD NO. Reviews on this place helped us pick this hotel but we absolutely did not have the same experience the other reviews are putting out there. Lastly, hotel staff continuously attempted to sell us some kind of membership package, even when we sat with excursions planning our activities they attempted to sell us on membership. We explained we had absolutely no interest in this and they still attempted to explain their pitch and said we only needed to attend a breakfast with them and we'd get $80 to put towards our excursions. We didnt take a vacation to be approached by sales teams on numerous occasions WHILST in the resort!
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Dec 04, 2025Viva Maya love
This is our 3rd trip to Mexico but first time at Viva Maya. Everything was great but I would like to point out THE STUFF, people who work at viva maya are amazing, they made us feel like family from the day one, everyone really worries about you, everyone cares!!! The one person who really stood out is lobby bartender Geisler or Gaislerito! He remembered everyone in our family from the day one, he was always there. You need help? Ask Geislerito he will make sure you got what you need. Thanks Geisler, thank you Viva Maya, see you again next year.
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Dec 03, 2025Average resort, good for the money, has both good and bad.
Stayed in this area for several years in the row in different hotels. Great location, secluded private area with hotels and houses, can walk around, very close walk to playa del Carmen. Now about the hotel: Pros: -Very good beach, no rocks, enough beds for everyone, plenty of shade under palms -Lunch and dinner buffet is decent for the most part, restaurants are also not bad -Excellent kids club -Good entertainment, both at the day time and at night. With kids involvment. -Tennis, archery, pool tables, ping pong, trapeze, bingo, bicycles. -Staff is good Cons: -Hotel is very overcrowded. No infrastructure in place to handle these many people Lines everywhere: bars, cafe, buffet. -Constant long lines to all the bars: evening in the lobby bar, day time at the pool/beach bar. -Hard to find a free table at the breakfast. Breakfast has poor choice of food compare to other resorts. Coffee at the buffet is disgusting, need to get it either at the bar or cafe (stay in line). -Poor choice of alcohol unless you are a “club member” -No liquors at the buffet (just beer and wine) which is unusual, if you want a few shots during the dinner, have to stay in line at the bar and bring with you to the buffet. -Party at the lobby every other night till midnight, very loud, don't get the room close to the lobby if you have kids. -Rooms are outdated, but clean. Our stink really bad for the first couple of days. Sink and shower smell like sewer.
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Dec 03, 2025
Yoga with Nrg2go
Morning yoga with Deb from NRG2GO is gentle, fun and a lovely way to start the day ! The beach is so beautiful a place to practice! In some shade! Be prepared to get Sandy!
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Dec 03, 2025
Splendid family vacation in Mexico!
Great experience and exceptional service. Amenities are very good. Great variety and quality of restaurants and food. Pools, rooms and common areas are clean and comfortable. Exceptional beach and beach cabanas. Special shout out to Petro, Geisler, Arturo, Antonio, Armando, Eduardo, Margarito, Jail, Jose Luis, Freida, Annabelle, Javier, Octavio and Noe for exceptional service, professionalism and kindness. Will definitely come back!!
- AdvisoryThe Municipality of Solidaridad will be charging an Eco Tax of 26.89 Mexico Pesos per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.