Cancun

Viva Wyndham Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of domestic sparkling wine, hors d'oeuvres, fruit basket, two t-shirts, and room upgrade (based on availability; Minimum 3 night stay).

Spend unforgettable moments alongside your family at Viva Wyndham Maya located in Riviera Maya, Mexico. This delightful resort has a mystical charm, with breathtaking white, sandy beaches, nearby Mayan ruins, colossal forests, and cenotes. Wake up in paradise and enjoy the magic of this all-inclusive resort bursting with energy, rhythm, and fun.

This one-of-a-kind resort is surrounded by an incredible culture, atmosphere, and extraordinary local attractions. The daily activities program has something for guests of every age. For the recreation-minded, Viva Wyndham Maya offers water aerobics, boogie boarding, kayaking, beach volleyball, a climbing wall, and much more. Enjoy a refreshing swim, lounge on the white-sand beach, or pamper yourself at the Renova Spa. Your children will create unforgettable moments at the kids' club. With an extensive activities program, the supervised club is ideal for families. Parents can enjoy time on their own while children form new friendships with kids from around the globe.

As night falls, the fun is just getting started. Enjoy nightly themed shows, sip your favorite cocktail at one of the premium bars, or dance the hours away at the disco.

Viva Wyndham Maya offers an international buffet, delicious snacks, and refreshing beverages 24-hours a day. Let yourself be seduced by the flavors of the Mexican, Mediterranean, and Italian specialty restaurants.

Viva Wyndham Maya has 604 elegantly decorated rooms providing the perfect place for a siesta. These picturesque sanctuaries include breathtaking ocean or garden views and are furnished in a quaint, colonial style.

Find more information about Wyndham Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on a prime stretch of sandy beachfront in the unique Playacar complex, this resort is two miles away from the town of Playa del Carmen, and 35 miles (45 minutes driving time) from the Cancun International Airport.
Address:
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Fax: 011-52-984-873-4646
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (Walking distance)
Pools
Number of Pools: 1
Outdoor Pools: 1     
There is a freshwater swimming pool with a whirlpool.
Golf: NEARBY
Playacar Golf Club - 1/2 mile
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $100
Cart Fee: Included
Club Rental Fees: $30
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Club Viva Maya is a great property with Mexican architecture, modern facilities and a friendly atmosphere. This beachfront resort consists of 3-story units spread throughout lush tropical landscaping, each room features a balcony or terrace. Features include a strong entertainment program, wonderfull cuisine, lighted tennis, a disco, daily activities, live nightly entertainment. Beach: The property is situated along an expansive, white sandy beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 604
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Must be at least 18 years old to check in. Men are required to wear pants for dinner. There is a $2 per day charge for the use of the safety depsoit box.
ROOM TYPES
SUPERIOR ROOM OCEAN VIEW
Guestroom includes one king bed or two queen beds, and a private balcony with bea utiful ocean views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR DELUXE
Guestroom includes one king bed or two queen beds, and a private balcony with stunning garden views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR SINGLE WITH CHILD
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more. Adjourning rooms upon request.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Viva Wyndham Maya features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Viva Wyndham Maya:
Miramare - A la carte restaurant serving pizza and pasta dishes. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Portofino - A la carte restaurant serving Mediterranean cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Hacienda Don Diego - A la carte restaurant serving Mexican cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
La Terraza - International buffet restaurant.
Viva Cafe - A la carte Fusion restaurant (international cuisine). Open for dinner. Reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance Lessons, Spanish Lessons, Water Aerobics, Bingo, Tournaments, Bocce Ball, Sailing, Waterpolo.
Nightly Activities & Entertainment:
Evening Entertainment: A different show every night (15 night rotation); DiscothequeCovered theater.
CHILDREN'S PROGRAMS
The Kids Fun Club divides children into two age groups: one for younger children ages4-7; and another group for kids 8-12 years old. Both offer activities designed especially for the tastes of each respective age group.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Babysitting Fee: $5.00 per hour
Advance Notice for Babysitting: 24 hrs.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
256 Recommend
256 past Apple Vacationers would recommend Viva Wyndham Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6800reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Viva Wyndham Maya
VIRGINIA W.
Oct 24 2017
Accomodations and staff were excellent with beautiful beaches and pools. The drinks were excellent as were the hamburgers, pizza and breakfast. The speciality restaurants were excellent. The main cafeteria type dinning room was without air-conditioning there were overhead fans but it was hot and the food was fair.
Customer Rating: 

MICHELLE Z.
Aug 07 2017
The best part of the hotel was the beach. Employees were not very friendly especially when they tried to pitch you the sale of a timeshare with the pretense of explaining the hotel amenities. The food was fair. I have had better food and cocktails at other all inclusive properties. There was no swim up bar or staff bringing drinks out to you at the pool or beach. You had to go make a line to get your own alcoholic or non-alcoholic beverage. 8'm quite surprised at the lack luster service. I will say that the hotel was clean and the rooms were cleaned at least 2x per day. They even disinfect mattresses which was a big plus. The beach area was perfect.
Customer Rating: 

Excellent Resort
ASWANI V.
Jan 10 2017
We had a great experience at Viva Wyndham Maya. Very clean maintenance, friendly staff, amazing food and drink selection, and entertaining evenings.
Customer Rating: 

Viva Wyndham Maya
JOE R.
Oct 04 2016
Hotel staff was excellent and always helpful.
Customer Rating: 

DONALD L.
May 25 2016
The only complaint I have is the rooms on the site are not the rooms you get. You have to belong to the Hotel's "club" to get the nicer rooms with extras, like coffee pot. Micro wave and mini bar. The hotel was clean and staff was friendly. Always something going on to keep you entertained . We will return!
Customer Rating: 

This resort is just okay
VICTORIA W.
May 09 2016
This resort did not give me a vacation feel. First off, we were limited to 2 complimentary reservations for the restaurants on the resorts. After the 2 complimentary reservations had been used, we had to go back to guest services between 2pm-3pm to see if there were other openings for restaurants on a daily basis. This was such a hassle and felt like such an inconvenience. Secondly, our toilet in our bathroom stop flushing and maintenance did not come to fix this issue until after making a request twice. Thirdly, the housekeeping failed to leave us face towels the entire time we were there(which was 5 days). Not to mention that 2 of those nights we were not provided with the large towels either. Therefore we had to ask housekeeping while cleaning other tenant's rooms if we could get towels, which was also irritating. The room felt moist and not very comfortable and soothing. This resort did not give me the full vacation experience as I intended to say the least.
Customer Rating: 

We love Viva Wyndham Maya!!!
BRAD P.
Mar 22 2016
This was our 2nd trip to Viva Wyndham Maya. The Service and staff are excellent and the beach, pool, and facilities are extrememly clean and well taken care of. We will gladly visit here again.
Customer Rating: 

Nice Resort
ROBERT B.
Mar 21 2016
This is a very nice (all inclusive) resort. The room was nice although a little noisy. The hotel services were very adequate. I was surprised that there were no wash cloths. Had to use a hand towel for that purpose. The food was generally good. Enough selection to please most tastes. The Ala Carte restruants were very good.
Customer Rating: 

Dirty...Worst FOOD ever...people SMOKING everwhere
HEIDI M.
Mar 21 2016
This is the worst resort I have EVER stayed at. From the moment we checked in it was awful. The front desk staff was rude. We were put in a downgraded room from what we paid for (and not reimbursed) because we wanted a king size bed (which we requested ahead of time and I doubled check we were going to have prior to our arrival). No elevators and people smoke everywhere. The rooms are VERY small, dated, linens are rough, pillows are small, and beds are old, squeaky and disgusting. Some bathrooms are updated which was my saving grace. But, limited towels with no shampoo or conditioner. Bring your own. Expect to be haggled for everything. Nothing is really "free". They are always trying to upsell you and depending on who you talk to, you will get a different price for everything. I think most employees are getting some kind of kick-back...even the taxi drivers. This is hands down the worst food I have ever encountered at a hotel and I travel A LOT. It's virtually impossible to get a reservation at one of the "nicer restaurants" which they only seat at 50% but don't worry, its not worth the wait. It's the same food just plated differently. Oh and the wine tastes like vinegar and the meat look like SPAM. Several in our group got sick. I stayed away from all dairy, fruits and vegetables (anything washed with water) and was ok but I STARVED. The nicest people are the bartenders and employees who work around the pool. Drinks are OK...very watered down. Expect long lines for a drink. We booked through Apple Vacations and they rated this 4 apples...It's barely a 2 star resort. On a positive note, the beaches are beautiful and guests (if you don't mind a fairly foreign crowd) were friendly. Wyndham should be ashamed to have this resort in their portfolio. After this, I will probably not ever stay at another Wyndham resort. Very disappointed. DO NOT WASTE YOUR MONEY ON THIS HOTEL.
Customer Rating: 

Awesome vacation
MAUREEN S.
Mar 04 2016
We loved the resort and staff, had a great vacation there!
Customer Rating: 

It could be better
TERA F.
Jan 05 2016
Buffet is decent, but restaurants on site is excellent for food quality and service is excellent. Only 2 bars, no cocktail servers at lobby bar, only 1 beach cocktail server, no poolside servers. Hotel staff is courteous, maid service is excellent, massage service is excellent. Service in buffet breakfast is excellent.
Customer Rating: 

TripAdvisor Traveller Reviews
Very improved compare to last time
b_jelly1990, Edmonton, Canada
Fri Dec 08 06:13:31 EST 2017
We come to this Resort every year and when we were there December 2016, we were absolutely disappointed about the resort, staff,food. This year we definitely had a way nicer experience, staff was friendly not swearing around loud and not on there phones constantly, the food was constantly refilled and fresh which is super important. Improvement and fix ups being done within the resort which is great. The only complain that we have and which was absolutely bothering us was the entertainment team and the kids club. Our daughter went to the kids club once and didn't even wanna go again, the ladies are absolutely not entertaining the kids and Everytime we saw them they looked miserable and just didn't really wanna do this. 3 years ago the shows we're amazing and fun to watch but since then, we don't enjoy them, they appear very boring , even the comedy show, there was not much to laugh about unfortunately :/ anyway they do have talented acrobats. Other then that we love the resort and will definitely come back next year:)

Good for the price, if it's a deal
ClarkGriswald_10, Dallas, Texas
Tue Dec 05 11:18:43 EST 2017
I recently stayed at this all-inclusive for 5 days on a really great deal. for the most part I was okay with my stay, but only because of the cost. My level of disappointment would have increased exponentially with the price. Here are some bullet points: The Wi-Fi is absolutely worthless. Don't even bother with it, and don't pay for the "premium" Wi-Fi. There is a Starbucks within walking distance with excellent Wi-Fi and it's free. The hotel grounds and beach area are excellent and definitely were the most satisfying part of this hotel for us. The pool closes at 8pm, which I felt was very early and contributed to a drowsy nighttime atmosphere of the hotel. The nightclub was disappointing. Very small, poorly attended, and not much going on. The food was not very good in my opinion, with the exception of The Portofino The two Jacuzzis onsite are both luke-warm at best, and close at 8pm as well. The room was okay, but the open - concept shower area created a water mess no matter what you did. Stylish yes, functional - -no. The drinks are EXTREMELY watered down. I can't emphasize this enough. We gave up on alcoholic drinks after a couple of days. Very disappointed in the bar service Activities - they have a huge trampoline that I only saw being used once. They have plenty of beach activities to choose from, a nice spa and gym, and some good live shows every night. Not bad Overall - it was a nice property with a great beach. but the food, beverage, and internet situation was lacking. Again, I wasn't overly disappointed because I got a great deal.

Worth its price
A J, Stockholm, Sweden
Mon Dec 04 09:38:18 EST 2017
Just got home from a 2-week vacation with family and friends and before i start, do not stay at an all inclusive resort for a 2-week period, because of the food. I will come back to that later. Lets start with the highlights: + The resort is located in a gated community, feels very safe and the neighborhood is very green and beautiful. Only 5 min walk from the hotel you will find a Starbucks with free highspeed internet and a little mall with (expensive) souvenirs and 100m further down there is bigger more modern mall. Woth a visit. + The beach is outstanding. It's very big with white coral sand and many sunbeds to choose from. Only downside is the amount of people on the beach and in the warm sea. Sometimes in the water it felt like i were in a public pool in china. Not so pleasant. On a good day you can walk 50-70 meters with water only to your waist in a crystal clear caribbean sea and it feels like you are on the Maldives (been there). + Pool area is very good. Three pools for kids and two of them i think is pretty new because i havent seen a picture of that area before. Its not marked on a map either but its located near the big pool. There is an adult-area like 100 meters away "in the woods" with a jacuzzi (didnt try it) and a bar. There is a bigger bar by the big pool and the staff makes a variety of pretty good drinks. At the same spot you will find the snack bar wich is open 24h. Here you can eat lunch aswell. + You will get a chance to eat at a couple of restaurants. I recommend the mexican where you get the chance to wear the classical "mexican dress". + Wildlife. Its a djungle feeling throughout the hotel area and every now and then there will pop up a little animal in the bushes. Some of the animals i dont even know what they are, but they are cute. Now, the downsides: - WIFI! The connection sucks. Someone have to say it. Once in a while it works for about 5 min so you have to be fast with insta and facebook. And the worst is that it only works in the lobby. I bought the Premium-version för $35 (usd) for the last week. Its expensive but its worth it, you can even watch Netflix. But it only works in the area were you bought it and only for one device. Lucky you there is that Starbucks around. :) - There is a safebox in the room. I never use it, i have a suitcase with a code wich i use but sometimes i forgot my iPads on the table and the cleaning lady went nuts. Almost everyday we were almost forced to buy the damn safebox (they left a intimidating note on the table). One of the last day they even wanted us to contact help desk where we were informed that they thought we hade to many expensive things for them to see. Weird. +- The food. Its almost the same everyday even though they have daily themes and every week it starts allt over. So we had to eat same things twice. The food do not taste much, none salt. I thought mexican food were spicy! But you will find something to eat everyday. The waiters is very friendly. After a while they remember what you like to drink. The sum up Wyndham Maya: Big, green and spacious resort with pretty big rooms. The bed is pretty hard but i like it that way. Cleaning OK. Rooms a bit aoutdated, but it works. Frendly staff, but they like to track you when you leave and enter the resort. Its weird that you have to say your breacelet number AND room number when you LEAVE the resort. Always the same when you come back. Hotel have a little shop if you must buy something for he kids. There is entertaining every night 21.30. Have nothing to say about that. I have to warn everybody to NOT buy a snorkeling trip to Cozumel! Its NOT worth it! Pay the 45 pesos for the ferry (single ticket) and explore the island for yourself instead. It feels like i have written a book, but i hope you all enjoyed my review. :)

Applies particularly to Viva Club Members staying at Viva Maya
John J, Midlothian, Virginia
Sat Nov 25 09:46:44 EST 2017
We made our reservation in January for an apartment (A & B) and an extra hotel room in the club area. We recieved 3 hotel rooms. Non of them Club level rooms. After making a scene we were moved to club level rooms on Friday, we arrived on Wednesday. We were told that since there were more than 4 guests, we could only have 3 ala carte reservations for our 8 days stay instead on one every night. This also took making a scene in order to be allowed every night reservations. The rooms were fine as ever once we got them. Maid service was excellent as ever. As club members we used to get first shelf liquor. Not anymore. Not unless Kentucky Gentleman is now top shelf. That is the best bourbon they have. Other liquors are the same. And the amber liquoirs are not as dark as we are used to here in the states. The bartenders themselves are great. I just have to question the hotel using watered down stock. Now as to the restaraunts. Don Diego, Still a nice restaraunt but the food just doesnt have that real Mexican flavor. It is bland. Portofino in one of the better on site ala-cartes. Viva Cafe gets my vote as the best on site. Bamboo at the Azteca is no where as good as it was in the past. The best thing about Viva Maya is still the beach. Two years ago I would have said that the Animation team was up there because of the enthusiasm that they brought to the job. It is an all new team in the last two years. They just are not the go get them team that they use to be. I will come back, but it is not the same Viva Maya that I used to love.

Canadian señora
Canadiansenora,
Fri Nov 17 13:18:30 EST 2017
We just returned from Viva Wyndham Maya for a family wedding. The wedding was wonderful and thanks to the wedding planner for that! We had some rain and she handled everything perfectly. We had nothing to worry about. Thank you, so much! The resort was a perfect size for a wedding. The check in was good. The room was the cleanest ever. Not a speck of sand all week. Any issues were addressed immediately. Beach - fantastic Kids loved the kids club and the pools. Adults enjoyed the adult only pool :) Food was average, (some people were sick) wifi was iffy, but that was expected. Great hotel for the money. It's not a huge five star resort, but that's not what we were looking for. It was comfortable and clean. Would recommend and return



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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