Cancun

Viva Wyndham Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of domestic sparkling wine, hors d'oeuvres, fruit basket, two t-shirts, and room upgrade (based on availability; Minimum 3 night stay).

Spend unforgettable moments alongside your family at Viva Wyndham Maya located in Riviera Maya, Mexico. This delightful resort has a mystical charm, with breathtaking white, sandy beaches, nearby Mayan ruins, colossal forests, and cenotes. Wake up in paradise and enjoy the magic of this all-inclusive resort bursting with energy, rhythm, and fun.

This one-of-a-kind resort is surrounded by an incredible culture, atmosphere, and extraordinary local attractions. The daily activities program has something for guests of every age. For the recreation-minded, Viva Wyndham Maya offers water aerobics, boogie boarding, kayaking, beach volleyball, a climbing wall, and much more. Enjoy a refreshing swim, lounge on the white-sand beach, or pamper yourself at the Renova Spa. Your children will create unforgettable moments at the kids' club. With an extensive activities program, the supervised club is ideal for families. Parents can enjoy time on their own while children form new friendships with kids from around the globe.

As night falls, the fun is just getting started. Enjoy nightly themed shows, sip your favorite cocktail at one of the premium bars, or dance the hours away at the disco.

Viva Wyndham Maya offers an international buffet, delicious snacks, and refreshing beverages 24-hours a day. Let yourself be seduced by the flavors of the Mexican, Mediterranean, and Italian specialty restaurants.

Viva Wyndham Maya has 604 elegantly decorated rooms providing the perfect place for a siesta. These picturesque sanctuaries include breathtaking ocean or garden views and are furnished in a quaint, colonial style.

Find more information about Wyndham Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on a prime stretch of sandy beachfront in the unique Playacar complex, this resort is two miles away from the town of Playa del Carmen, and 35 miles (45 minutes driving time) from the Cancun International Airport.
Address:
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-87...
Fax: 011-52-984-873-4646
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (Walking distance)
Pools
Number of Pools: 1
Outdoor Pools: 1     
There is a freshwater swimming pool with a whirlpool.
Golf: NEARBY
Playacar Golf Club - 1/2 mile
This championship-level golf course was carved right out of the jungle by the Robert Von Hagge Associates. This 7,202 yard course is rated 73.1 and has plenty of tee boxes for every level of play. It is situated next to Playa del Carmen.
Holes: 18
Green Fees: $100
Cart Fee: Included
Club Rental Fees: $30
Caddy: Mandatory
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Club Viva Maya is a great property with Mexican architecture, modern facilities and a friendly atmosphere. This beachfront resort consists of 3-story units spread throughout lush tropical landscaping, each room features a balcony or terrace. Features include a strong entertainment program, wonderfull cuisine, lighted tennis, a disco, daily activities, live nightly entertainment. Beach: The property is situated along an expansive, white sandy beach. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 604
Year Opened: 1997 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Springbreakers. Must be at least 18 years old to check in. Men are required to wear pants for dinner. There is a $2 per day charge for the use of the safety depsoit box.
ROOM TYPES
SUPERIOR
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR DELUXE
Guestroom includes one king bed or two queen beds, and a private balcony with stunning garden views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR SINGLE WITH CHILD
Guestroom includes one king bed or two queen beds, and a private balcony with garden views. Room also includes an in-room safe, a full bathroom, and more. Adjourning rooms upon request.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR ROOM OCEAN VIEW
Guestroom includes one king bed or two queen beds, and a private balcony with bea utiful ocean views. Room also includes a full bathroom, an in-room safe, and more.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Hair Dryer
Iron
Telephone
Television
Room Safe
DINING
Viva Wyndham Maya features 1 meal plan options:
All Meals, Drinks & Tips-FULL
There are 5 Restaurants at Viva Wyndham Maya:
Miramare - A la carte restaurant serving pizza and pasta dishes. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Portofino - A la carte restaurant serving Mediterranean cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
Hacienda Don Diego - A la carte restaurant serving Mexican cuisine. Open for dinner. Reservations required. Dress Code: Men must wear long pants.
La Terraza - International buffet restaurant.
Viva Cafe - A la carte Fusion restaurant (international cuisine). Open for dinner. Reservations required.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Dance Lessons, Spanish Lessons, Water Aerobics, Bingo, Tournaments, Bocce Ball, Sailing, Waterpolo.
Nightly Activities & Entertainment:
Evening Entertainment: A different show every night (15 night rotation); DiscothequeCovered theater.
CHILDREN'S PROGRAMS
The Kids Fun Club divides children into two age groups: one for younger children ages4-7; and another group for kids 8-12 years old. Both offer activities designed especially for the tastes of each respective age group.
Applicable Ages: 4 to 12 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Babysitting Fee: $5.00 per hour
Advance Notice for Babysitting: 24 hrs.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
256 Recommend
256 past Apple Vacationers would recommend Viva Wyndham Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7190reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Viva Wyndham Maya
VIRGINIA W.
Oct 24 2017
Accomodations and staff were excellent with beautiful beaches and pools. The drinks were excellent as were the hamburgers, pizza and breakfast. The speciality restaurants were excellent. The main cafeteria type dinning room was without air-conditioning there were overhead fans but it was hot and the food was fair.
Customer Rating: 

MICHELLE Z.
Aug 07 2017
The best part of the hotel was the beach. Employees were not very friendly especially when they tried to pitch you the sale of a timeshare with the pretense of explaining the hotel amenities. The food was fair. I have had better food and cocktails at other all inclusive properties. There was no swim up bar or staff bringing drinks out to you at the pool or beach. You had to go make a line to get your own alcoholic or non-alcoholic beverage. 8'm quite surprised at the lack luster service. I will say that the hotel was clean and the rooms were cleaned at least 2x per day. They even disinfect mattresses which was a big plus. The beach area was perfect.
Customer Rating: 

Excellent Resort
ASWANI V.
Jan 10 2017
We had a great experience at Viva Wyndham Maya. Very clean maintenance, friendly staff, amazing food and drink selection, and entertaining evenings.
Customer Rating: 

Viva Wyndham Maya
JOE R.
Oct 04 2016
Hotel staff was excellent and always helpful.
Customer Rating: 

DONALD L.
May 25 2016
The only complaint I have is the rooms on the site are not the rooms you get. You have to belong to the Hotel's "club" to get the nicer rooms with extras, like coffee pot. Micro wave and mini bar. The hotel was clean and staff was friendly. Always something going on to keep you entertained . We will return!
Customer Rating: 

This resort is just okay
VICTORIA W.
May 09 2016
This resort did not give me a vacation feel. First off, we were limited to 2 complimentary reservations for the restaurants on the resorts. After the 2 complimentary reservations had been used, we had to go back to guest services between 2pm-3pm to see if there were other openings for restaurants on a daily basis. This was such a hassle and felt like such an inconvenience. Secondly, our toilet in our bathroom stop flushing and maintenance did not come to fix this issue until after making a request twice. Thirdly, the housekeeping failed to leave us face towels the entire time we were there(which was 5 days). Not to mention that 2 of those nights we were not provided with the large towels either. Therefore we had to ask housekeeping while cleaning other tenant's rooms if we could get towels, which was also irritating. The room felt moist and not very comfortable and soothing. This resort did not give me the full vacation experience as I intended to say the least.
Customer Rating: 

We love Viva Wyndham Maya!!!
BRAD P.
Mar 22 2016
This was our 2nd trip to Viva Wyndham Maya. The Service and staff are excellent and the beach, pool, and facilities are extrememly clean and well taken care of. We will gladly visit here again.
Customer Rating: 

Nice Resort
ROBERT B.
Mar 21 2016
This is a very nice (all inclusive) resort. The room was nice although a little noisy. The hotel services were very adequate. I was surprised that there were no wash cloths. Had to use a hand towel for that purpose. The food was generally good. Enough selection to please most tastes. The Ala Carte restruants were very good.
Customer Rating: 

Dirty...Worst FOOD ever...people SMOKING everwhere
HEIDI M.
Mar 21 2016
This is the worst resort I have EVER stayed at. From the moment we checked in it was awful. The front desk staff was rude. We were put in a downgraded room from what we paid for (and not reimbursed) because we wanted a king size bed (which we requested ahead of time and I doubled check we were going to have prior to our arrival). No elevators and people smoke everywhere. The rooms are VERY small, dated, linens are rough, pillows are small, and beds are old, squeaky and disgusting. Some bathrooms are updated which was my saving grace. But, limited towels with no shampoo or conditioner. Bring your own. Expect to be haggled for everything. Nothing is really "free". They are always trying to upsell you and depending on who you talk to, you will get a different price for everything. I think most employees are getting some kind of kick-back...even the taxi drivers. This is hands down the worst food I have ever encountered at a hotel and I travel A LOT. It's virtually impossible to get a reservation at one of the "nicer restaurants" which they only seat at 50% but don't worry, its not worth the wait. It's the same food just plated differently. Oh and the wine tastes like vinegar and the meat look like SPAM. Several in our group got sick. I stayed away from all dairy, fruits and vegetables (anything washed with water) and was ok but I STARVED. The nicest people are the bartenders and employees who work around the pool. Drinks are OK...very watered down. Expect long lines for a drink. We booked through Apple Vacations and they rated this 4 apples...It's barely a 2 star resort. On a positive note, the beaches are beautiful and guests (if you don't mind a fairly foreign crowd) were friendly. Wyndham should be ashamed to have this resort in their portfolio. After this, I will probably not ever stay at another Wyndham resort. Very disappointed. DO NOT WASTE YOUR MONEY ON THIS HOTEL.
Customer Rating: 

Awesome vacation
MAUREEN S.
Mar 04 2016
We loved the resort and staff, had a great vacation there!
Customer Rating: 

It could be better
TERA F.
Jan 05 2016
Buffet is decent, but restaurants on site is excellent for food quality and service is excellent. Only 2 bars, no cocktail servers at lobby bar, only 1 beach cocktail server, no poolside servers. Hotel staff is courteous, maid service is excellent, massage service is excellent. Service in buffet breakfast is excellent.
Customer Rating: 

TripAdvisor Traveller Reviews
First time in Mexico vac.
Arnold S,
Wed Aug 15 03:34:49 EDT 2018
Stay 7 days on a family vacation. Pros.. Buffet- Excellent thanks to , Alfonso, Flor , Raquel , noe, Linda Pool bar- excellent specially gustavo Lobby bar - excellent Service , forget the name of the bartender thanks to him . He knows already my drinks in the morning . Special thanks to Miguel Nadine for teaching us Spanish Angel on animation thanks Karen on games , and All the staff on kids club you make my daughter summer vacation memorable. This is a 4 star resort with a 5 star staff. Cons. Ala Carte- Below expectation Beach lot of seaweed This is only the drawback so if your a Beach person stay away .

Services good, Excessive noise. Way too much smoking for a family resort.
SkyTurtle777, Albuquerque, New Mexico
Sun Aug 12 08:17:26 EDT 2018
The Hotel is nice and clean with friendly helpful staff, except for the reception staff. A few areas need to be addressed: 1) The staff keeps the place very clean. The room service was very good, the coffee excellent, and the food good. 2) the noise level is too high especially after 11 PM. 3) Smoking- although areas are marked for smoking, people who smoke do so all over-walk ways, hall in room areas and all are none smoking area etc. There seems to no one to direct them to smoking area. Even in the children pool area people are smoking. I had to ask a group not to smoke because of my child in the area, they were very upset and I was almost ready to have security get involved. Secondhand smoke is very dangerous to children. The smoking policy should be clearly written when people book the place and sign agreement. 4) the specialty restaurant are very good, but the reservation policy is very cumbersome and make little sense. For example- You can attempt to make a reservation for any cancellations on that day between 2-3pm only. After 3 the system is down. One of the most attractive part of this hotel is the International clientele - Met some really nice people. At the same time, some of the tourist seem to think that since they are paying guest, they can be rude, unfriendly, and unpleasant to the staff.

What a joke...
margusea_zvezda, Chicago, Illinois
Tue Aug 07 09:05:30 EDT 2018
You arrive, check in process is too long, they take about 20 min per check in, well if you are 3rd in line, simple math... No welcome drink was offered, not a big deal for me, just shows disinformation in advertising. Information package they give you is useless, a lot of pictures, but no actual buffet and snack bar schedule, no suggestion on how to reserve a restaurant. Speacking of which... Unless you are a member/yellow bracelet holder, there will not be a recervation in the restaurant available for you, well, to be fear we got 1 in Portofino, good service, bad food. Keep in mind, this hotel is being advertized to have 5 restaurants, you would want to use what you paid for, otherwise I would go with a cheaper hotel that didnt advertise all "xtras " that I cant get.... Food in the buffet was the almost worst than their customer service. Seriously, undescribably bad! Fruits never looked fresh, nor tomatoes or salad. I left a complaint with a night supervisor at the front desk, to be given to someone Omar, supposedly a morning manager that has more power to assist us with getting normal food with the reservation in the restaurant, do you think he ever reached out back to an unhappy customer??? Their idea of exceptional resort and hospitality in general is far from reality. ANYTHING you need requires a trip to front desk and a wait of minimum 20 min to be assisted, what a waste of my vacation time! My stay should be stressless, thats the whole point of choosing a resort oppose to a condo! No hair conditioner offered in rooms. Once they called our room phone at 7.12am by mistake... List goes on with bad drinks, inconistent and made from subtitute juice/pop/liquor, bartenders were very nice and friendly, but 3-4 of them at the pool bar is not enough to cover the demand. Pool closes at 8pm, can anyone explain me why? I am on vacation, I wanna wake up late, do my activities and THAN CHILL BY THE POOL in the evening! Once again, those restaurants are half empty, but reservatiopns are not being given, they save them for yellow bracelets, so than it should be advertised as a hotell with All Inclusive buffet food and you may be allowed 1 time to eat at the restaurant... as everyone probably knows, there is a lot of seaweed on that coast now, I get it they have no control over it, BUT, I would like to see some effort/attempts to at least clean the beach, obviestly not the water, sitting on the beach seaweed smells, belive it or not, RIU was cleaning their area every morning! We were booking a visit to Cirque du Soleil online, I had a question about my reservation, wanted to call them directly, but my Wifi calling wasnt working, cause USA internet not strong enough and HOTEL DOESNT HAVE A WIFI in rooms for regular mortals (read about yellow bracelet), anyway, problem was in a different thing... I call front desk, asking to be connected to Cirque du Solel office (simple thing, given popularity of the place, they should be able to dial the number and transfer me), no they say, that their consierge service can assist with no xtra charge, BUT I HAVE TO COME IN PERSON (speaking of wasting my vacation time), so I show up in person, and guess what... they dont have basic admission available to purchase from them, that one I can buy online myself, they can only sell with the dinner option.... OMG... do you think in the era of online reviews they would care a bit more to get good raiting and less in upselling you? check out was sad, they dont care to cater when you are staying with them, so imagine their service when you are already leaving... Whoever left good reviews, IDK, maybe we are used to different All Inclusive service... However, it doesnt have to be All Incusive to be satisfaying... last time we stayed with Westin ALL in Cancun, it wasnt wow, but it was decent for money paid. To finish the story, I should mention a group of 167 Icelanders celebrating their graduation, that just added to the top.... Now... good... only Free Parking and Location in Playacar... They ruined my family's vacation...

Good Stay
MsAdinah, New York City, New York
Mon Aug 06 12:28:38 EDT 2018
(This review would be a 3.5, but the staff at the diving center bumped it up half a notch) The resort is clean and the services were good. FYI- A/C is strong in the rooms, so a little goes a long way. The rooms were clean, but we had to be careful as it’s easy to get water under the shower door (which could lead to a slip/fall accident). There’s a money exchange service in the main lobby. The resort restaurants were what you’d expect at a resort. The flavors were “safe” enough for guests who aren’t used to eating foods that are actually seasoned well. The nightclub was also “safe” regarding musical selection. What was off-putting was the amount of kids allowed into the nightclub. I know it’s not an adult-only resort, but there’s already a kids’ club on the property. We did appreciate the adult-only swimming pool. It didn’t have a DJ like the main pool, but it was more private and had a bar. The front desk staff is a bit cold in personality, which was not good as they are the first point of contact. The excursion, food/bar, housekeeping, and beach staff were very polite and helpful. This is especially true for Mizraim and the rest of the staff at the diving/snorkeling center on the beach- they’re absolutely fantastic. The beach itself has an awful amount of sargassum, but this is a regional issue that’s outside of the resort’s control. This wasn’t an issue where we snorkeled- that water was crystal clear. There is a shopping plaza right outside of the resort which was very convenient (boutiques, convenience store, pharmacy, bars).

got robbed!
samiadb80, Toronto, Canada
Fri Aug 03 13:21:33 EDT 2018
Bad experience! Hotel is in a good location. Water smell really bad in washroom. Bed is really bad! Not confortable! And we got robbed inside our room! They took clotes from our luggage! We complained but nothing was done until now!!! Read complain from pictures.



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