Cancun

Royal Solaris Cancun


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All Inclusive    

Royal Solaris Cancun is a fun-filled, all-inclusive resort with 300 rooms overlooking the Nichupte Lagoon or Caribbean Sea. This family-friendly hotel's unique pyramidal structure will captivate guests of all ages. Royal Solaris Cancun features comfortable lagoon and oceanfront room accommodations, and amenities such as 24-hour, all-inclusive meals and drinks. Take part in the recreational daytime activity programs at the pool. Children have a special place for fun in the mini-club and mini water park, where they're supervised by attentive staff. Parents can relax in the oceanfront pool complex, which features outdoor Jacuzzis.

The private marina just across the street hosts the included non-motorized watersports. Stay connected with internet access in rooms and at the business center, and Wi-Fi access in the lobby area (fee). Keep fit at the lagoon-view fitness center. The spa offers a warm and relaxed atmosphere where you can enjoy the steam, Jacuzzi, and showers, along with spa treatments, salon services, and massages (fee).

Enjoy unlimited meals and drinks 24-hours-a-day from three restaurants (buffet/a la carte), a snack area, and two bars. Start the day with the continental breakfast room service. You'll experience the finest Mexican and international cuisine created by talented chefs (available from 7:00 a.m. to 10:30 p.m. daily). Enjoy snacks almost 24-hours a day.

After a full day of activities, take in the nightly themed shows and live music at the lobby bar. Board a free one-way shuttle to Cancun's exciting nightclubs. Encompassing the magic formula of ambiance, fun, and lots of activity, the all-inclusive Royal Solaris Cancun keeps happy travelers coming back year after year. One of the most popular resorts in Cancun and always in demand, this lively destination is famous for non-stop entertainment. Royal Solaris Cancun is the place to be with those you know and love, and offers a great opportunity to meet new friends!

Learn more about Cancun.
HOTEL LOCATION
Beach front Resort, conveniently located only 15 minutes from the shopping, dining and night entertainment of the world famous hotel zone and 20 minutes from downtown and the airport.
Address: BLVD KUKULKAN LOTE 64, SEGUNDA
CANCUN
QR

MX
Local Phone: 011529988488400
Toll Free Phone: 877-270-0440
Fax: 52-998-848-8407
Website Address: www.hotelessolaris.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby (3 miles.)
Pools
Number of Pools: 1
Outdoor Pools: 1     
Swim-up Bar
Expansive ocean front pool complex divided into three sections, including a main activities pool, swim-up bar and a children's section. Mini-club area has its own pool, part of Noah's Arch water park.
Golf: NEARBY
Holes: 0
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Motorboats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Basketball, Volleyball, Gymnasium, Aerobics.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Royal Solaris Cancun Resort Marina & Spa All-Inclusive, features a unique Mayan Piramid inspired architecture and confortable guestrooms with lagoon or ocean front views. Offering 20 years of experience as one the first All-Inclusives in Cancun, this resort offers an array of amenities including24 hour meals and drinks, day and night entertainment, Kid's Club and free WiFi. Beach: The property borders a beautiful white sand beach 20 meters wide and almost a half-mile long. Complimentary use of non-motorized water sports available at our private Marina, located across the street. Check-in: 3:00 pm
Check-out: 11:00 am
Total Rooms: 300
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Individual spring breakers, no groups. Required to sign a letter of good behavior & $100 cash deposit. This hotel does Not have exchange privileges. Effective 12/26/18 for travel as of 01/01/2019 & onwards collect Eco Tax 24.18 mexican pesos.
ROOM TYPES
STANDARD LAGOON VIEW
408 Sq Ft, One king bed or two double beds, 21-inch flat screen Satellite TV, Hairdryer, In-room safe, Iron/ironing board, Air conditioned, 2 chair dining set in room, Bathroom with marble, vanity and shower only.
Other Amenities -
Air Conditioning
Shower
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
STANDARD OCEAN VIEW
365 Sq Ft, One king bed or two double beds, ocean viiew, 21-inch screen Satellite TV, Hairdryer, In-room safe, Iron/ironing board, Air conditioned, 2 chair dining set in room, Bathroom with marble, vanity and shower only.
Other Amenities -
Air Conditioning
Shower
CD Player
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Room Safe
Satellite
DINING
Royal Solaris Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All
There are 4 Restaurants at Royal Solaris Cancun:
Snack Pool Area - Visit our poolside snakc bar for hamburgers, hot dogs, daily specials, pizza, nachos, guacamole and more. Open daily from 11:30am to 6pm
Marco Polo - For international gourmey specialties Marco Polo is the best! A la carte menues vary throughout the week. Open daily from 6pm to 10pm. No reservations. Dress code is required.
Rosmarinus - With its airy Mexican palapa roof, serves daily different lunch buffets fromj 12 noon to 4:00 PM. This restaurant might also open for dinner from 6pm to 10pm, serving up to four Mexican specialties a la carte.
Las Fuentes - This two level air-conditioned restaurant features extensive full breakfast buffets with fresh tropical fruits and juices. Open daily from 6:30am to 11:30am. Differentdaily buffets for dinner from 6pm to 10pm. Late snacks from 10pm to 1:30am.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Beach Volleyball, Soccer, Pedal Boats, Bike Tour, Kayak Tour, Waterpolo, Bingo, Trivias, Fashion Show, Dance Lessons, Spanish Lessons, Mr & Mrs Solaris.
Nightly Activities & Entertainment:
Seven different theme shows per week. Live music at the lobby. Nightly one way free shuttle service to night's club.
CHILDREN'S PROGRAMS
Our Mini-club has an indoor activities center and outdoor areas including our Noah's Water Park (themed aquatic area with children's pool with slides). Supervised activities, open daily from 9am to 6pm.
Applicable Ages: 4 to 11 years old.
Program Fees: Complimentary.

Children's Facilities
PlayGround
Game Room
Babysitting Fee: $10.00 per hour
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
1533 Recommend
1533 past Apple Vacationers would recommend Royal Solaris Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5902reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Would not recommend to family or friends
EDIN K.
Apr 26 2019
We were a day late to arrive at the hotel due to issues with Apple representatives at the airport (not being there when we arrived so we didn’t check in on time). Apple lady at the airport advised us that they Frontier will reschedule the flight but to call apple number she she provided so the hotel doesn’t thing we are a no-show. I called Apple and spoke with Angie and after waiting for over 15 min on hold she informed me everything is good and that she contacted the hotel and they will be expecting us the following day. When we arrived at the hotel they said they don’t have the room for us because we are a no-show customers. After an hour or so on the phone with hotel manager and with help of our Apple representative at the hotel they told us the room will be ready after 4 ( even though the room should’ve been ready the day before) and we had to wait in the lobby for 4+ hours to get the key. We had an elderly individual with us who is diabetic and was very irritated and uncomfortable in thia whole situation. Not a single person offered us drink or anything. The only person who approached us was a lady who was trying to sell us timeshare. Will not come back to this hotel ever! The only positive was that the entertainment staff at the pool was great. Even the waiters and waitresses would go around us and ask Club members what they want to drink and when I call them they would not be happy at all with the fact that I want a drink too. Not sure what deal they have for locals but the hotel, pool area and restaurants were packed! Too busy for a nice vacation and not enough staff to accommodate all. Do yourself a favor and py more money for a nicer resort. This one is not worth a penny. The worst food I ate at resorts in mexico! Everything is very outdated. Needs lots of improvement.
Customer Rating: 

Coffee
FREDERICK J.
Mar 12 2019
Only complaint my wife and I are esspresso coffee fans should have been available at Bar.
Customer Rating: 

Improved over the past 7 years
CYNTHIA V.
Feb 22 2019
The hotel staff was wonderful. Very attentive and helpful. The food was greatly improved over 7 years ago. There was confusion about what restaurants you could eat at and how to make those reservations - especially confusion when it was raining. It would be nice to have other restaurant choices. The entertainment was recently redone. It was greatly improved in content and quality! The major downfall is the being asked to hear the vacation club talk before you have even been to your room. After that, they did pretty much let you be. Beautiful location away from the bustle of activity farther down the strip.
Customer Rating: 

Royal Solaris
JOAN A.
Feb 06 2019
Food was about same every night. Lunch options limited. Only Corona & Modela beer offered. Drinks the typical options. Room clean & comfortable but small. Half door shower so had difficulty keeping water from splashing out. Played mainly Mexican music by pool. Pool was difficult to get out of in most areas if unable to use arms to lift yourself out- didn't see steps anywhere. Beach was nice but red flags out so didn't get in. As always you're harassed to do excursions, time share presentations -always a pain in Mexico. Even our shuttle driver pushing excursions. Shuttle was nice. Overall average trip.
Customer Rating: 

Vacation overall
DONALD K.
Nov 13 2018
The rating apple gives each place is no guild line to choosing your vacation. This resort was rated a 4 golden apple when we booked. We have stayed in resort before so kinda had an ideal what we were paying for. The food has dropped in quality since are last visit. We stayed at a new resort 6 months ago it was given the same Apple rating as this resort ... So if your going to rate for the consumer please be honest. we will no longer trust the "apple rating" when choosing vacation location .. everything else was great transportation to and from airport great. Apple representative at resort was there very little plus thought is was funny we took a time share tour ..... that makes you think and when we checked in they offered to send us down the road to stay for a promotion at there other location.. We of course choice too stay with our original booked location.
Customer Rating: 

Another Great Stay!
BOBBIE K.
May 14 2018
3rd Visit to this resort and another great stay! Love this place!
Customer Rating: 

JULIE S.
Mar 13 2018
Bar tenders were friendly and quick, pool and beach were beautiful, and we were upgraded to a master suit with a balcony which made the trip even better. As for negatives, the food was not very good and it was always cold, the front desk staff were very limited in english so there was a lot of miscommunication, and the maids failed to come to our room a few times
Customer Rating: 

JESSICA A.
Mar 07 2018
Staff at the hotel were great. We got upgraded to a larger room with a balcony at check-in which was great. We traveled also with an infant and hotel staff was great accommodating our needs including providing a crib in our room. The hotel was extremely clean (albeit a little old). The beach and pool areas were great as well. My only comments for improvement are that: - Some areas are a little hard to traverse with a stroller (steep or non-existent ramps). Staff was great helping us carry the stroller up or down steps as needed. - I wish suite options were available at the hotel. My mother came on the trip to help with our 4 month old son. We all stayed in the same room which was comfortable; however, a hotel sized room can start to feel small after a few days. We were definitely grateful for the upgraded sized room - Food overall was good, even great on some occasions; however, some days were lacking. Having a different cuisine every night provided great variety but quality of the food could be more consistent.
Customer Rating: 

Great Stay!
KAREN B.
Mar 07 2018
Really nice stay at this hotel overall. At check-in, we were duped into believing that our room wasn't ready, and were assigned a woman who was supposed to show us around, but in fact was relentless in trying to sell us a membership. I finally demanded our room keys, and she wouldn't let up. We continued to see her in the lobby during our stay where she kept pitching us. Otherwise, the pool is really great, but claim your chairs by 9am or else you'll be straight in the sun! Beach was beautiful. Food overall really nice as was the service. We'll definitely go back next year!!
Customer Rating: 

Upgrading
GUADALUPE E.
Aug 21 2017
The room needs upgrading, especially the bathroom. The food was excellent and all the employees were very courteous and helpful.
Customer Rating: 

Good stay overall
MICHELLE M.
Jun 14 2017
The only thing I did not like was that when we arrived we were given a single bed and paid for a double. When we went down to ask for a different room they were nice and gave us another room. The problem lies here. The room that was assigned to us was not vacant and turns out we walked in the room while someone was sleeping. We immediatly went back down to the receptionist and let the room was not vacant. So, after a long day of flights we were worn out and just want somewhere to lay our things, but instead of staff just finding us another room they were trying to find out why there was someone in the room they gave us. We were exhausted and would have appreciated if they would have found us a room first then they could have figured the problem on their end afterwards. There was no need to have us standing there for another 20 min, hungry and tired. Also, the beds were real hard and flat and the rooms have no ventilation which makes the humidity worse. Other than that everything else was great. Staff is amazing!
Customer Rating: 

TripAdvisor Traveller Reviews
Amazing staff
Willy045,
Wed Apr 24 08:35:31 EDT 2019
Second time staying in this resort, my family and I absolutely love it. The staff is absolutely amazing, very friendly and welcoming.. I did the morning GAP class with Gorge and It kinda kicked my butt. It was a good way to start the day. Lanzaro will also make you an amazing omelet for breakfast.

amzing vacation very good activities.
timQ5555,
Tue Apr 23 16:11:02 EDT 2019
The |Entertainment Team is absolutely EXCELLENT!!!! especially Martina and Eygene who run the entertainment at the Pool and the Theatre. The Hotel and its location is |Excellent , the Beach is very clean with Crystal clear waters. Tim Brar From Toronto |Canada.

Salt water fishing
Rick B, Theresa, Wisconsin
Thu Apr 18 15:08:56 EDT 2019
Very nice place, just the right size. Very nice people, excellent food, exceptional drinks what more do you want! The excursions were great, went out fishing and caught a once in a life time sale fish. Marina adventures ask for the boat name CUATRO VIDAS!! ask for Captain Luis Felite!!

First family vacation to Mexico!!
Ronya K,
Thu Apr 18 07:18:33 EDT 2019
I read a lot of reviews and searched many different resorts in Cancun & for some reason I was drawn to this one! I’m sooo happy we ended up here because this resort exceeded our expectations. We were there celebrating 2 special occasions one of them being our little guys 4th birthday and the staff was sooo amazing, singing to him, making him balloons, bringing him cake,,etc. he really felt so special!! The front reception ladies were amazing, the staff themselves are so kind and always go out of their way to help. Shout out to our fave breakfast waiter JAIME he was fantastic!! Other staff that need a spotlight who attended to us at our meals are DANNY, CRIS, BERNARDO, URBANO, VICTOR, hard workers and just so lovely! JAVIER at Rosmarinus made our lunches & dinners by the Ocean so memorable. The pools are amazing and sooooo much fun, the Sports and Entertainment Team are some of the most energetic and excited people we ever met. MARTINA, ANDREW(sexy Andrew) EUGENIA, FRIDA, MATEAS, OLIVER made our days by the pool so much fun and enjoyable with the awesome activities!! They also performed in the exciting daily, evening shows as well and were wonderful with my kids. Shout out to EDUARDO, LIMBERTH, RICARDO, JESUS, LAURA PAT who attended to all our drink needs by the pools. Also, Jesus at the sushi bar was such a charmer, very kind! The food at this resort for all meals were yummy, a wide variety for sure. I do wish the guacamole was more authentic tasting, but still good. MANUEL was our awesome waitor both times at Marco Polo. We had a wonderful & memorable vacation and we will visit again in the future!! Thanks Royal Solaris!

Honeymoon
Floyd A,
Tue Apr 16 19:50:47 EDT 2019
We were newlyweds on our trip. We first met CHRIS at the morning buffet, she helped us make reservations for our evening dinner. She was always caring and concerned everything time we saw her after that initial encounter, and did everything possible to make our trip memorable. We then met MIGUEL our server. He was amazingly wonderful, was very eager to help. He even gave us information on some of the services that the resort offered such as the candlelight dinner on the beach. He was also very helpful, was there for whatever we needed. When we headed to the beach, we met DANIEL who made sure we had a cool beverage at every moment. Made regular trips to where we were seated. We never needed anything while he was on duty. Also gave us pointers on making our trip wonderful. The Resort is good, but these 3 CHRIS, MIGUEL and DANIEL made everything a spectacular Honeymoon. Definitely assets to your establishment.



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