Los Cabos

Riu Santa Fe


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All Inclusive    

Exceptional Value!
Honeymoon:
Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 USD spa credit in Ocean Harmony massage for two (50 min), once per stay. This discount does not apply with other promotions and discounts.
Family: Kids 12 and under Stay and Eat Free, max 2 kids (valid 5/112/23/17).

Please note, this hotel is closed until September 23, 2017.

The exciting Riu Santa Fe is located alongside the luxurious Riu Palace Cabo San Lucas on a prime beach location and boasts amazing views of the famous arches. The Riu Santa Fe is less than three miles from the marvelous town of Cabo San Lucas. This 24-hour all-inclusive resort contains first-class facilities such as specialty restaurants, bars, a disco, and Renova Spa. Complimentary 24-hour WiFi is also available in the common areas of the resort (available in rooms for an additional charge).

The two pools are the perfect spot to relax, and the adjoining Jacuzzi is a perfect place to mingle with new friends. Children have their own pool to enjoy activities. Non-motorized watersports are available nearby for a fee, or spend your time walking along the miles of beautiful beach. Exciting bars are lined up on the beach just a mile or two away!

Comfortable rooms feature a stocked mini-bar and liquor dispenser and a balcony or terrace. Ocean-view rooms are suites are also available. Children ages 4-12 can spend their days playing at RiuLand Mini-Club.

Find more information about Riu Hotels & Resorts.

Learn more about Los Cabos.
HOTEL LOCATION
Beachfront property located in the southern Baja California peninsula, less than three miles from Cabo San Lucas.
Address: CAMINO VIEJO A SAN JOSE DEL CABO
CABO SAN LUCAS, BAJA CALIFORNIA


MX
Local Phone: 011-52-624-163-6
Fax: 011-52-624-146-7161
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Pools
Number of Pools: 3
Outdoor Pools: 3     
Three swimming pools with swim-up bars & adjoining jacuzzis.
Golf: NEARBY
Holes: 0
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Other Sports Available
Other Sports: Kayaks,
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Riu Santa Fe features five restaurants, seven bars, two pools, disco and spa. Beach:
Total Rooms: 902
Year Opened: 2007 Credit Cards: Visa, Master Card, Diners Club, American Express
ROOM TYPES
SUITE OCEAN VIEW AI W/JACUZZI
One king bed. Split-level living room area with sofa. Regularly replenished minibar and liquor dispenser. Hydromassage tub in bathroom. Balcony or terrace with ocean view and private Jacuzzi.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD OCEAN VIEW AI
Two double beds or one king. Regularly replenished minibar and liquor dispenser. Bath amenities. Balcony or terrace with ocean view.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD GARDEN VIEW AI
Two double beds or one king. Regularly replenished minibar and liquor dispenser. Bath amenities. Balcony or terrace with garden view.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
SUITE OCEAN VIEW AI
One king bed and split-level living room with sofa. Regularly replenished minibar and liquor dispenser. Hydromassage tub in bathroom. Balcony or terrace with ocean view.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STD GARDEN VIEW CONNECTING AI
Connecting rooms are two rooms being sold as one unit. Please review the description for the Standard Garden View.
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Television
Satellite
STANDARD GARDEN VIEW CHARTER
Other Amenities -
DINING
Riu Santa Fe features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Riu Santa Fe:
La Baja California - Buffet style with show cooking, serving Internationa and local specialties
La Mision - Lunch and snacks during the day. By night a Mexican specialty restaurant for dinner.
Torote - Lunch and snacks during the day. By night a Grill steakhouse specialty restaurant for dinner.
Zashila - Asian specialty restaurant. Open for dinner.
Carusso - Italian specialty restaurant. Open for dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Volleyball, Waterpolo, Ping Pong, Billards, Parasaililng, Table Tennis, Water sports are available nearby.
Nightly Activities & Entertainment:
Daily entertaiment for adults and children, live music, variety show, theme shows andPacha disco,
CHILDREN'S PROGRAMS
Mini-club with daily activities.

Children's Facilities
Children's Pool
Babysitting Fee: Fees Vary
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3558 Recommend
3558 past Apple Vacationers would recommend Riu Santa Fe to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 7939reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Drinks were great, but the food was not!
D9535DOkellyb,
Wed Sep 13 12:05:32 EDT 2017
The resort itself was awesome. However, the food was how I remember lunch at the elementary school cafeteria. The alcoholic beverages were good. A decent cocktail with a decent pour! If you are there for the food, you should go someplace else.

Riu Santa Fe – Terrible Resort, especially Management
Ainslie F,
Tue Sep 12 08:42:50 EDT 2017
I stayed at Riu Santa Fe with my BF from 8/25 to 9/3 (9 nights). I will separate my review between 2 date ranges, because during the end of our stay we experienced Tropical Storm Lidia and its aftermath (8/31 - 9/3). First off, we stayed here because we were in the impression that RIU was a well-established chain of all-inclusive resorts. Between 8/25-9/3 we were relocated from Room 1 (Build 3, 3301, 3rd floor) to Room 2 (Building 4, 4208, 2nd floor). With that said, both rooms had king sized beds and had a partial view of the pool facing the main lobby. Beds, only provide 2 hard pillows, unless more are requested. R1 had a tube TV, which displayed a yellow cast over every channel (old school), and R2 had a 27” flat screen TV. The room is not stocked with an abundance of toiletries. Only 2 bars of soap, and a liquid dispenser in the shower that doubles up as shampoo and shower gel. In R1, our dispenser was labeled with “Champu/Liquid Soap”. There was a his and her sink with a big mirror. The tub was very narrow. The closet was spacious, but not lit. There was a 4-digit code safe, about the size of a shoebox, inside the closet. Upon arrival, our fridges were stocked, but sometimes we had to remind housekeeping to add more water and beer. Although WiFi is “free”, every room is only allowed 2 devices to connect to WiFi. It was only an issue when the TV lost connection (all the time), especially when it rained. So, we would use our iPad and laptop for entertainment, while waiting out the rain. There are 4 pools; 1 massive pool in front of buildings 1- 6, (2) small to medium infinity pools with pool bars on the sides of building 7, and the signature Riu Santa Fe infinity pool in front of building 7. The (3) infinity pools have an awesome view of The Arch of Cabo San Lucas. The pools are not in the best condition, all of them have missing tiles. We always found some between our toes when we walked through the pools ☹ Beside the pools being a little run down, it was my favorite thing about the resort because of the size and view. The restaurant food was edible. It is literally nothing to brag about. My favorite was the Italian restaurant. The restaurants are not ALL opened daily at their designated times. We always had to call the lobby to check which restaurant was opening that night. It was always Baja California (breakfast, lunch and dinner buffet) and 1 other restaurant. When there WAS a restaurant opened for the night you had to wait in line for a reservation that was not guaranteed. If you got a reservation you received a coaster pager. Once my BF went to put our names at La Mision, he left at 5:45pm, thinking it opened at 6PM, to his dismay it didn’t open until 6:30pm and there was already a line of 10 people in line. At all the restaurants, you only have the option of red wine, white wine, beer, coffee, juice, and fountain drinks, if you want an alcoholic beverage you are expected to bring it in yourself or go and order one from the bars outside. There was supposed to be a taco stand outside in the patio area daily, but in our 9 days, we only saw him once. The tacos are AMAZING. So don’t miss the taco guy! We had multiple complaints, prior to Lidia, especially with hotel management. One of the main complaints happened the 2 days before the tropical storm. We were caught in a thunderstorm and had ran to our R1, while coming back from the pool. Upon arriving, cold and drenched, we were surprised to find out both our keys were not working and flashing red. There was no employee that would grant us access. We tried reaching the lobby through a neighbor’s room phone to send someone, but were told we had to go all the way to the lobby to get new keys. We spoke to the manager, Sara Perez, and she was not able to explain why were locked out, other than our room key pad “ran out of batteries”. We asked to get upgraded, but this resort “does not provide that service”. So instead we got relocated to R2. (8/31-9/3) We’d like to applaud the fantastic work and selflessness of some of the Riu Santa Fe's staff during the outbreak of Tropical Storm Lidia on August 31, 2017. We witnessed firsthand as some of the resort's bartenders, maintenance crew, and housekeepers dove into the treacherously muddy waters during the peak of the midnight storm to save entire families from drowning. Having said that, the reaction of the upper management to Tropical Storm Lidia was inadequate, it unnecessarily put our lives at risk as we traversed dangerous weather conditions from the restaurant to our room, and were later trapped as the entire first floor of our building flooded. Several other customers will corroborate the fact that no formal communication was ever made to guests regarding the incoming storm, the severity of the situation or the need to evacuate the area despite management knowing the potential dangers with ample time. The responsible and proper response would have been to exercise caution and guide customers to safety. As a result of management negligence, we were forced to go three days -- ranging from the night of the storm on 08/31 to 09/03 -- without running water, electricity, air conditioning, proper food or general notifications. With regards to food, the resort's contingency plan for rations was appalling and disastrous. We ate no dinner the night of the storm. Neither was there any food of any kind the following morning. Not until 8PM of 09/01 did the staff notify us of the forthcoming "dinner", which we would find out was comprised of canned tuna, crackers, an oatmeal bar, and condiment packets wrapped in a plastic bag (pictures attached). We were then forced to eat this meal in complete darkness in our sauna-like room with strangers. The conditions didn't get any better the following day. Relocation was similarly miserable. We were jammed into a previously occupied room with two other occupants and afforded no new towels or linens. Because of the aforementioned lack of running water we had to manually haul contaminated pool water in buckets in order to flush our own toilets. A fresh shower or similar means of hygiene was made impossible. We were essentially forced to fend for ourselves without the guidance or leadership of the resort which lacked emergency management protocols, all the while paying the regular resort fees. While natural disasters are unexpected, the subsequent and unprofessional response from the resort's management in tandem with the subpar level of customer service in the aftermath of the storm justifies direct and immediate remediation.

Never again!
Rosaura R,
Mon Sep 11 11:01:57 EDT 2017
We stayed here from August 26 to Sept 2. First and last time we will stay at this hotel or any RIU property. First few days was good, but the service needs major attention. Drinks were mediocre. Some of the bartenders were rude and simply appeared they did not want to be there. Food was edible, but nothing really to rave about. The Sports Bar is a joke, refrigerated food and hot dogs/nachos that looked like they have been sitting there for quite some time. We were never able to try the other restaurants. When we tried at the Italian place they told us it closed at 6. I don't think we ever saw it open. We tried the Mexican restaurant and they said they were booked, when it looked half empty. Rooms are outdated with tube tv’s, safe was working in our room but not in our friends’ rooms. We were told that the mini fridge would be restocked every 2 days and it never was. We had to keep calling for them to do so and even then it will take them a day to replenish water and beer. Then DISASTER hit. Tropical Storm Lidia came through on Wednesday/Thursday night and the resort flooded. They gave no warning of a tropical storm/ hurricane coming our way. When we asked about it they simply dismissed us and were told the storm was minimal and would be no problem, for us not to worry. Power and water went out and we were basically left to fend for ourselves. Staff and management were non-existent. Phones were dead so we couldn't call anyone. Just TERRIBLE, worst experience of my life. Families with kids and older couples were coming up to the third floor because of the flooding on the first two floors. Other guests helped them out since there was no hotel staff in sight. They pulled out beds from the maintenance rooms so they could at least have a place to sit or sleep if they could. A staff member finally appeared about 3am Friday morning shining a flash light in our room asking if we were ok and then walked away. Nothing else. Two men finally appeared later that morning telling us we needed to get out of that building and we needed to pack our stuff quickly because they were moving us. We had about 10 mins to stuff everything in our luggage because they kept rushing us and telling us we had to move. Why didn't you tell us that when you stopped by at 3am!!!??? When we finally left our room Friday morning there were cars in the pool, upside down, against the entrance of our building.. it was horrible. We had to walk through sewage, debris and mud to get to building 7 (where we were being moved) as we were in building 2 at the time. We stood outside building 7 for at least a couple of hours if not longer while they decided what they were going to do with all the guests. No organization, no communication as to what was happening. The people staying at the RIU Palace were just looking at us wondering what was going on and complaining that we were there because “we paid less”. Really?! The staff made sure to keep us off their property. They finally provided bags of food to some of the guests. My husband and another friend were given a bag that contained a “sandwich” for lunch (about 3pm) one of the sandwiches had cheese, mayo and lettuce, that’s it!. The other did have ham or turkey but it smelled like the meat had gone bad. Not edible. The bag also contained a bag of chips and water. That was lunch. We were told dinner would be provided to stay in our rooms. We did receive another bag with a can of tuna, chips, fruit bar, crackers and bottled water. Yay for us. In the meantime the people next door at Palace had hot food and electricity by this point. We knew we had to find a way to get to the airport and go home. Saturday morning we jumped over the fence (which was the only way in/out) and find a taxi that would take us and we were successful in doing so. So happy to have been able to get out of this property. The treatment, the lack of being proactive, the management, the chaos that all ensued is just heartbreaking and we would not have been able to withstand any more days without power and water. Spending two sleepless nights with minimal food was enough for me and my friends.

Great hotel for the price!
georgeaZ6241JO, Tustin, United States
Mon Sep 11 10:27:57 EDT 2017
My second time visiting this hotel. I've also stayed at the Riu Palace. Not much difference between the 2. Food is very average as with most buffet style sittings. For better food you need to go to the individual restaurants. Be aware that you need to get reservations at 6:00 PM for either a 6:30 or 7:45 PM sitting. On our first day, we didn't know and had to talk to several managers before letting us sit. Bad thing was you could look inside the restaurant and it had very few customers. Frustrating! Rooms are small but the price is cheap so don't expect a big room unless you get the suite. Bars open all day! Great customer service! I would go back!

Do not recommend it!
swededriving, Dallas, Texas
Sat Sep 09 16:10:52 EDT 2017
We stayed at the Rui Santa Fe during August 26 – September 2, 2017. This was my first time traveling to Mexico and staying in an all-inclusive so I truly did not know what to expect. The resort looks ok. The rooms are ok but they need to be updated. We should have been told the buildings do not have an elevator or at least been offered to have the bellboy take out luggage to the rooms. The staff is very nice but most do not speak English. The pools are nice but they also need to be updated; wall tile is falling off. The swim-up pools are convenient and the bartenders are nice. The problem was that they are infested with bees, which I am allergic to, so my friends had to order my drinks. The food was nothing special. All the options were buffet-style, which is not appetizing and quickly becomes tiresome. And now to the reasons I wish I could give Rui Santa Fe ZERO stars. On Wednesday afternoon we received messages from our friends in the states that Cabo was going to be hit by a tropical storm on Thursday. We tried to leave but all available flights were during the storm. We went to speak with the reception to ask about the storm and what is their plan of action during a natural disaster. They simply stated that it was just rain and that there was nothing to worry about. On Wednesday night we lost power until the generator started up. It started to rain on Thursday, we asked the staff what to do if and when the storm got worse. Again, we were ignored and told there was nothing to worry about. We watched as the staff “readied” the hotel for the storm by tying down the fans. By 6pm we had to wade through a foot of water to reach the dining hall. By 8pm the waters had risen another foot and still no instructions on what to do. The rooms started to leak and then we lost power and running water. The staff was nowhere to be found. The guests on the first and second floor came up to the third floor because their floors were flooded. These poor people had to break into the linen closets to pull out cots and sheets to sit on and weathered the storm in the open hallways. Sometime in the morning, someone came by and told us to pack up our luggage; that we were being evacuated. We stopped them and asked them to identify themselves and tell us the plan and why hadn’t they been around during the storm. They rushed us to pack our things. We packed very quickly and started to descend the stairs. This is when I first saw the damages caused by the storm. We walked through mud, sewage, and debris to be gathered in front of a building for 2 hours until we were placed in a room. My friends and I, a total of 5 people, were placed in one room with 2 twin beds that were soaked. People waited in line for food for 4 hours and then we received canned tuna for dinner that night. We continued without power or running water. The staff refused us entrance to Rui Palace even though they had hot food, power, running water, and open rooms. Saturday morning we had to escape the resort by jumping over a fence and finding a taxi to the airport. Worst experience in my life! I fully understand we went through a natural disaster but management should have been proactive and kept the guests informed and safe. Absolute chaos.



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