Cancun

Riu Palace Riviera Maya


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All Inclusive    

Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $40 USD spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay. This discount does not apply with other promotions and discounts.

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Pińata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-877-2
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The latest brand new luxurious hotel to the Riu family! 400 elegant junior suites, many with hydro massage bathtub.All rooms have the famous Riu Liquor dispensers and mini bars. Riu Palace Riviera Maya features 24 All-Inclusive, five specialty reataurants/one buffet restaurant,four bars, two pools with jacuzzis & swip-up pool bar, one tennis court, spa services and exchange privileges with the other Riu Hotels.
Total Rooms: 400
Year Opened: 2006 Credit Cards:
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
ROOM TYPES
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 7 Restaurants at Riu Palace Riviera Maya:
Japanese - Reservations required Dress Code: Casual Formal
Brazilian - Reservations required Dress Code: Casual Formal
Pool Snack Bar -
Main Restaurant - With non smoking area and terrace, offering buffet style dining and show cooking stations.Theme dinners served three times a week.
Mexican Restaurant - Reservations required Dress Code: Casual Formal
Grill Steakhouse - Reservations required Dress Code: Casual Formal
A La Carte Gourmet - For Dinner. Reservations required Dress Code: Casual Formal
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly entertainment including Live Music and Riu Theme Shows, La Pinata Disco at the Riu Tequila entrance and drinks included.
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3039 Recommend
3039 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5440reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Wonderful trip
wh1010, Van, Texas
Thu Jul 13 08:33:02 EDT 2017
My wife and I just returned from a short stay here. The whole experience was wonderful. The staff was always willing to help you with any and everything that you might need. The room was clean and well kept, and the food exceeded expectations. This was our 5th trip to Playa del Carmen and our first time here; we will definitely be back!

Great beach, everything else very average
Eric M, Los Angeles, California
Wed Jul 12 19:22:27 EDT 2017
We stayed here for five nights and were mostly underwhelmed by the grounds and the amenities. The room was dated, and as a family of four (two adults, a 13-year-old and a 9-year-old), it would have been nice to have two queen beds. But the best they could offer was two twin beds pushed together. Needless to say, we were pretty uncomfortable every night. There are two pools -- the main one with the swim-up bar, and a smaller one right above that. Both pools were WAY too warm, and by the end of the day, the water felt slimy. So we elected to do most of our swimming in the ocean, where the water was a little cooler. The pools never felt over-crowded, which is a plus. But finding chairs in the morning was a chore. People use their towels to save the best chairs very early in the morning. Activities were just okay at this hotel. Pool games consisted mostly of Zumba, water volleyball and a contest where you throw a football through a life preserver. Beach games were only slightly better -- volleyball and soccer in the sand. We didn't pay extra to ride jet skis or go parasailing. Actually, it got pretty annoying how close the jet skis would come to the swimmers at the beach. And my wife got oil sludge on her one of the days we were in the ocean. The hotel staff told us it was from the jet skis. Food was good in all the restaurants, not great. Our best meal came from the Brazilian joint, Botafogo. The meat they carve up for you there is delicious. The Mexican restaurant, Agave, had some tasty selections. Nothing spectacular, though. The Japanese restaurant was way below average. Food was bland and the choices were scarce. No ambience either. Very boring place. The main buffet was pretty good for breakfast, and Chili's (the restaurant by the pool) had some good dinner selections. Their lunch was just okay. The 5th Avenue shopping was just a 20-minute walk from the hotel, which was nice. You can also take a cab for about $15 US, if you don't like walking in 90-degree heat. Customer service was good both inside the hotel and out by the pool. Nothing overly impressive, though. I will say, the waiters who patrol the beach to take drink orders were the most attentive and polite out of everyone. They seemed to really enjoy their job, and they were always willing to go the extra mile if you needed something. One of them offered to get us some fresh coconuts at 7am so that we wouldn't miss out on that once-a-week treat. So that was nice. Overall, I'd rate this place with 3 out of 5 stars. It was a relaxing vacation, but at no time were we "wowed" by anyone or anything at Riu. To be fair, every time we go to an All-Inclusive, we compare our experience to the best one we've ever had -- at the Iberostar Paraiso Lindo (also in Playa del Carmen). No property has ever stacked up to the service, amenities, food selection, activities, or overall cleanliness of that place. But it is a 5-star property, whereas I think the Riu Palace Riviera Maya is a 4-star. Hope this is helpful!

Poor Front Desk Customer Service
Steve T, Lewisville, Texas
Tue Jul 11 12:30:09 EDT 2017
It’s unfortunate that my poor experience with the front desk regarding my reservation overshadows my overall stay at this resort. There was an issue with my reservation where my wife and 2 children were not listed on the reservation. I worked with Mikolos, supposedly Front Desk Manager. Due to them not being on the reservation, Mikolos offered me a deal (or at least what I thought was) to where the 2 children would be ½ off. Due to my frustration with the whole booking issue, I accepted without calculating the US dollar exchange nor looking at an itemized bill and approved them to charge my credit card for what should have been 1 adult and 2 children (1 adult already paid for). I had no reason not to honor his word. Upon check-out, my itemized statement showed that he charged me for 2 adults and 1 child. I spoke to Mikolos again at check-out and his customer service took a 180. He said there is nothing he can do as I agreed to children being charge ½ price. I did agree to that but did not agree to being charged 2 adults and 1 child. Furthermore, he stated that’s what the system did and he can’t over ride what the system did and ended the conversation. I then proceeded to talk to Tizianna, Hotel Director, and she said there is no way they can correct the system. They have to go by what the system presents. How were they able to adjust the 1 child price to ½ off then? In a nut shell, I ended up paying for 3 adults and 1 child when I had 2 adults and 2 children. Their policy is 1 child per adult but despite their policy, they chose not to make it right and overcharged me. Very disappointed in how they handle an issue like this and choose not to make it right. They are clearly not concerned with what is the right thing to do. Extremely poor customer service especially from management personnel.

Great vacation over 4th of July week 2017 - GREAT BEACH
soshaughnessey, Mason, Ohio
Tue Jul 11 07:57:08 EDT 2017
We stayed at this resort from July 2-8, 2017. Overall, we had a great time and a great experience, but there were some disappointments. I will speak to the disappointments first and then the positives. Please don’t read just the disappointments because overall we really enjoyed our stay - I am putting the disappointments first simply because there are things that may specifically bother some travelers and therefore may matter to you more than most. Disappointments: - Our biggest single disappointment was dinner. Overall, they were just not that amazing and definitely not better than lunch. First, it wasn’t obvious to me that there were two of the five specialty restaurants that required slacks for men. Mexico is 90 degrees with 90-degree humidity and I never even thought of packing a pair of long slacks. This precluded us from eating at two restaurants in the evening. Note to all others reading this review - men should pack a pair of long pants. On the flip side, I am not sure that these two restaurants would have made the difference since our experience in the other three specialty restaurants was so lackluster. The food wasn’t bad, but it also wasn’t good. We live in Ohio, and I can promise you that none of the three restaurants (steak and seafood, Mexican, and Brazilian steakhouse) would make it on the open market in Ohio. The food was okay, just not special or great. We could have made a nicer dinner in our kitchen at home. Since we were excluded from 2 of the five we had a few more dinners than we want in the main buffet, that buffet was very acceptable with a wide number of choices except that it was essentially the same dishes as lunch so essentially it was like having the same meal twice in one day. Now that I have made this point, please read the positives below as I don’t want you to think that this was a terrible food week. 1.5 stars on dinner at the specialty restaurants and the lack of transparency on the no-shorts rule. - Next biggest negative was the entertainment. We joked with another guest “What entertainment?” My family is grown (3 children vacationed with my wife and I but the youngest is 19, and the eldest is 26 - we had two adjoining rooms). None of us thought that the stage entertainment was very good and we were all disappointed. I heard that there was an accident a few weeks ago on stage (this is only a rumor) and that may have affected the shows. There seemed to be nightly “kids on stage” shows, and I am sure that this was a thrill to those parents or maybe to parents of younger children, but it did nothing for my family. The main attraction seemed to always include some video and several dancers and Mexican music. Not very entertaining in my opinion. Once again though, read the positives below as it wasn’t all bad. 1.5 stars on the stage entertainment The solution to the above would have been dinner in the area along with entertainment at one of the local clubs however it is hard to justify leaving the all-inclusive hotel to pay for dinner and drinks in the area. If the hotel had offered all-inclusive except for dinner, we would have probably preferred that as an option. Positives - I commented on dinner above, but I have to admit that breakfast and lunch were all that anyone could ever ask for. There are two buffets for lunch and one buffet for breakfast. The breakfast buffet had every type of breakfast available that I could imagine but I am rather simple when it comes to breakfast - give me some eggs or an omelet with sausage or bacon and coffee and I am good. However, there was pancakes, waffles, fish, cheese, homemade donuts, lots of bakery, and custom-made mimosas (choose your fruit from 5-8 types). I stay at a lot of hotels for my work and this breakfast was equivalent to the best hotel breakfast 99% of the hotels I have ever stayed at. It beats some Easter brunch buffets that I have had in my many decades. If you like breakfast, you will surely like this main buffet. 4.5 stars on breakfast - lunch is served in 2 restaurants. One is open air and close to the pool and the other is air conditioned. Once again, I am not sure that you can ask for more from a resort-friendly, beach and pool-friendly restaurant. You will need sandals on your feet and a shirt or coverup but other than that the atmosphere is very relaxed. It was an excellent lunch, lots of salad and fruit, hot dogs, hamburgers, chicken, multiple types of pizza, multiple fish dishes, multiple pasta dishes, tacos, gyros, etc. We had no complaints about lunch in any way. 4.5 stars on lunch. - bar bands - I complained about the entertainment above but I have to give a shout out to the bar bands that played in the center of the complex in the evening. Excellent bar bands. We heard 3 different groups and frankly my entire family said that they could have played all night and the stage acts could have stayed home. Good covers by good musicians and competent singers. Very enjoyable while have some evening free drinks after dinner. We heard excellent covers of Journey, Eagles, Pink Floyd, Santana, etc. 4 stars - Beach - WOW!! This was the highlight of the resort. The beach is MASSIVE. Elderly people may actually get tired walking from the pool to the ocean water. I am not great with distance measurements but my guess is that the distance in the sand from the pool to the ocean exceeded a US football field (100 yards). If you told me it was 150 yards, I would believe you. The 40% is covered in evenly spaced palm trees - this allowed you to position yourself in shade or sun depending on your desires all day long - just move the chair to satisfy your needs. Then you have 60% of open sand that was well raked and fairly well picked up of other people's trash (do me a favor and take your trash to the trash bin - really? Stop being lazy - your mother doesn’t work here). Plenty of room for sun worshippers and people playing games. Beach is long and continuous along many resorts and condos so a walk/jog on the beach should wear out the most hardened athlete. Soft white sand that the Caribbean is known for. There were a couple of guys walking along hawking jewelry but they were never obnoxious and we probably only got asked to buy something 3-4 times in any one day. We have stayed at a lot of Caribbean islands (probably better than a dozen) and this was probably my favorite beach in the Caribbean. The only beaches that I preferred in the world were in Hawaii. 5 stars - Pool - another WOW! - 2 pools that are adjacent to each other. The one pool has a swim up bar with places to sit along with “water booths” situated around it and it also has built-in water lounge chairs at the ends, and an almost continuous water volleyball game going. During the day there are various activities around the pool - dancing, BINGO, water dancing, etc. The music is decent and not obnoxiously loud so that you can easily have a conversation or listen to your own earbuds. The temperature of the water is a bit on the warm side for me but my wife loved it - I don’t think they heat the water but the Mexican sun is pretty powerful. In the mornings, it was a pleasant temperature and I was able to do laps in the pool before it got too crowded. My estimate is that it is almost a 50 yard length from stairs to stairs (the pool is actually larger than this as the before-mentioned built-in lounge chairs extend this length by about 25 feet on both ends of the pool). Close to the nicest resort pool that I have been in. 5 stars. - pool/beach chairs - we were a party of 5. We NEVER could not get chairs together. A couple times we had to move a chair or two to make a row of five but they were always plentiful. I can see that if you arrive at 2P that you may not get 3 chairs together at the pool but I guarantee that you could walk to the beach and find all the chairs that you needed in the white soft sand. As I said above, then it is just a matter of rearranging the chairs to chase the sun or chase the shade based on the many palm trees. 5 stars on lounge chairs. - bar - The pool bar was efficient and fun. It was a swim-up bar on one side and a walkup on the other. Lots of selection of very good quality liquor and very good beer (Dos Equis seems to be the house brand and that is great for me). I enjoyed tequila (good quality brands for sipping were available), bloody mary’s, pina colada, BBC, and margaritas and all were well-made with very good ingredients. Frankly, you would probably have to be a liquor snob to not enjoy something at this bar - I didn’t seen any 30 year old Scotch on the bar but it is a beach bar and it is 100 degrees out and you are in Mexico - have a Dos Equis, pina colada, or margarita and enjoy the atmosphere. 5 stars on pool bar. - wait staff - AMAZING. They were extremely attentive. I cannot say enough superlatives about the wait staff at the pool (sit in Vincent’s area - that guy is on a constant fast walk that would beat some people’s jog). Kind, helpful, quick, efficient, fun, etc. There are not enough positive words. 4.5 stars on wait staff. - maintenance - one of the things I worry about in the Caribbean is the upkeep of the facility. These guys rock. We are fairly early risers and if you walk outside before 8, you will be amazed at the number of workers cleaning the common areas. The tile (and there is a lot of it) gets swept and mopped daily. There always seems to be a crew scraping and painting a section. The bushes are extremely well shaped and it looks like every bush has been trimmed within the last week or so. Grass is nicely cut. Everything is being washed on a regular basis. There are pool fountains in the center of the complex and we saw them get drained, swept, and mopped. We probably saw 1/10 of the actual maintenance being done but I was impressed with the diligence of the management to keep the place neat, clean and safe. I would give the maintenance 4.5 stars. - room - nothing special. It was fine but you are not going to say WOW. Towel animals on your bed after it has been cleaned is a nice touch. Probably could stand a few more outlets so if you are a modern family with a couple devices per person, you may be wise to pack a multi-plug in your bag. I never turned on the TV - I was on vacation in Mexico, why would I watch TV? 3.5 stars

Second enjoyable stay
SHAZPADGE, Doncaster, United Kingdom
Tue Jul 11 07:51:01 EDT 2017
Just arrived back from our second visit to this hotel and have reviewed this previously. Returned due to the great location and fantastic staff. The staff really are amazing and nothing is too much trouble, always a smile and a friendly chat and they work very hard. Good sized room with very large bed overlooking the beautiful courtyard, very clean and fridge always fully stocked. Turn down service most nights. Lovely white sandy beach, cleaned everyday, clear blue sea. Great buffet restaurant with great amount of options. Excellent breakfast.Five a la cartes, enjoyed all of them, favourites were Krystal and Chili's(Great view of the beach from our table), enjoyed the food in Yashima but get a large group in and it gets very noisy in there. Trousers for men required in Krystal and Yashima and they do enforce it.The good thing now is you don't have to book in advance. Drinks were top brands, never had to wait long at any of the bars .Felipe in the Lobby Bar makes great cocktails. Entertainment team work really hard, always friendly but not pushy. The nightly entertainment can be a bit hit and miss. Excellent wi fi throughout. The hotel was due to be refurbished when we were here last, three years ago and to be fair it still looks great, the only place is the pool which is losing it's tiles. The only problem we had on this holiday was on a couple of nights it was turning into an 18 to 30's holiday in the two rooms across from us. Lots of noise in the corridor, people in and out of rooms, running up and down shouting between 1 am and 4 am. We complained to Reception and didn't have a problem after that. (Maybe they left!) The hotel was full during out stay and apart from a couple of days round the pool it never felt crowded and still great service from all the staff. Enjoyed our stay and again would recommend.



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