Cancun

Riu Palace Riviera Maya


Email | Share |
All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Pińata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-877-2
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong, One introductory scuba diving lesson in the pool
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxurious resort, is the ultimate in pampered first-class service. Rising along a spectacular stretch of white sandy beach and framed by tropical palm trees. This spectacular hotel boasts 400 elegant junior suites with hydro-massage bathtubs and all of RIU's distinctive amenities, such as a minibar and liquor dispenser. Exchange privileges with Riu Palace Mexico, Riu Yucatan, Riu Playacar and Riu Tequila. Beach: Beautiful white sand beach, framed by tropical palm trees.
Total Rooms: 400
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Main restaurant gentlemen no sleeveless t-shirts. Theme restaurants gentlemen no slee veless t-shirts, long trousers. 1 person 21 years or older is required in every room from February to May and 18 years or older during the r
ROOM TYPES
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 11 Restaurants at Riu Palace Riviera Maya:
Pool Bar - Pool area beverage service.
Krystal - Fusion cuisine restaurant. A la carte. Open for dinner.
Lirico - Lounge bar with terrace
Chilis - Open for lunch with snacks and is open as a grill steakhouse for dinner. Note: dress code for dinner: gentlemen are required to wear long trousers and shirts with sleeves
La Plaza Bar -
Botafogo - Open for dinner. Cuisine: Brazilian.
La Habana - Lobby bar
Agave - Open for dinner. Cuisine: Mexican.
Daiquiri - Poolside bar with swim-up bar
Sports Bar -
Yashima - Open for dinner. Cuisine: Japanese.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily).
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3039 Recommend
3039 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5889reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Bondo
FRANK B.
May 30 2018
Great Hotel with excellent food choices.
Customer Rating: 

TEST
All was well until we got sick
DANIEL M.
May 24 2018
Only thing we can say is two of three people were stricken with e.coli in which my daughter required hospitilzation when we got home.
Customer Rating: 

TEST
Terribly Disappointed in Apple Vacations and Riu Management Services
BRIAN C.
May 23 2018
Just wanted to let you know we are home from our trip safe and sound. I want to apologize for sending you that message last Saturday night. Not sure why I contacted you or what I thought you could do at the time I was just totally freaked out and upset. It was an awful night. I am just very thankful that Brian is ok. It was a terrible fall due to the flooded room. There were a couple inches of rain water on the lower level of the room. I was mainly concerned about his head. I did try to report the whole incident to both the Apple Rep and to management and got no response from either. I was told at the front desk that management would be advised and would follow up with us. As of our departure we heard not a word! I truly think someone should have followed up with us on the situation. We were quite angry and disappointed in that fact. The Apple Rep had absolutely NO interest and actually told us he was "only there to assist us with any excursions we may be interested in and with our transfers." So much for thinking of the Rep as a liaison to assist travelers. I thank God that it wasn't worse than it was or we would have had no help whatsoever. Sunday was pretty much a bomb because of Brian not feeling well at all from his fall. Although he did improve throughout the week, we really couldn't do too much as he continued to have headaches and a very sore neck the entire time. Actually his head and neck still hurt and I pray there are no long term effects. I am sure it is fruitless at this point but I do have everything documented in the event that I need to contact a personal injury attorney. We did enjoy the gorgeous resort and the staff was impeccable! Our food and service were top notch! The seaweed was horrendous but of course that is no one's fault..lol. All-in-all a good trip with some good and some bad. Maybe not quite my trip that I wanted but I did enjoy. Although we did love the resort itself, we would probably not go to a Riu again due to the lack of response or concern for our safety and tragedy that occurred in the flooded room. I am going to contact the resort itself with this concern and review although it was obvious by the management's actions, reaction or lack thereof to my initial report to them that there was no actual concern. I plan to also advise Apple Vacations of their lack of concern or assistance in what could have been a dire tragedy. Thanks for all of your help with everything! I hope you are doing well. I will definitely be in touch when decide to travel again.
Customer Rating: 

TEST
Water in rooms is no potable
MICHAEL H.
May 10 2018
On the mirror, in the lower left corner is a small sticker that says the water is no potable I didn't see this sticker until day 3 of my visit. The hotel needs to place a sticker centered above each sink.
Customer Rating: 

TEST
RIU Cancun not for me
KAREN W.
May 04 2018
The pool was not cleaned until the 5th day of our stay. First thing in the morning there were hair balls the size of tennis balls floating. I did not go in the pool 2 days as it was to gross. 1 day someone threw up in the pool so they closed it, and the next day someone defecated in the other pool, so it was closed. This is like a bad spring break hotel. The bartenders Maggie at the pool, and Rafael in the lobby are the only good thing in the entire place. They are to good for this resort. The elevators are horrible. We got stuck in it one day. The buttons did not work and if you push L it took you to floor 14. If you push floor 2 it took you to floor 12. Finally we got off and waited for another one to come. Other days I had to walk down the 9 floors since every elevator that came was full. You would have to wait 15 minutes minimum to get one you could get in to go down. The desk help was rude, no one says hello or good morning to you. We have stayed at RIU resorts more than 30 times, and in Mexico more than 30 times. This was one of the worst. Never again.
Customer Rating: 

TEST
Love the Riu Palace
JANE W.
May 01 2018
I won this trip from our local radio station, and I have been to Mexico and the Carribean many times. This is without a doubt the nicest visit yet. I cannot say one negative thing about any part of the stay, except that it was too short of a stay. From check in to check out, the staff could not be more accomodating. The food was excellent, including the buffet. The beds were more comfortable than I expected, so that is certainly a plus. I would highly recommend the Riu Palace, Riviera Maya.
Customer Rating: 

TEST
Awesome experience
ELLEN N.
Apr 23 2018
I enjoyed everything on the trip
Customer Rating: 

TEST
staff is the greatest
MICHAEL M.
Apr 11 2018
I have never seen a more hard working staff anywhere. They help you at every turn and wait on you hand and foot. They were just great.
Customer Rating: 

TEST
door key issue
DONALD P.
Mar 16 2018
Had an issue with the door Key ..de-magnetize. Hotel did not seem to care...had to get apple rep to help..finally sent maintenance ....still unable to use key after 1 use...real pain to have to go get a key every time I wanted in the room
Customer Rating: 

TEST
Very impressed by the great service and the granduer of the hotel
JODY B.
Mar 07 2018
Very happy with the service, food and the beautiful hotel
Customer Rating: 

TEST
Winter Break
HENRY J.
Feb 25 2018
This is our third at this property. We have enjoyed every time.the lobby is wonderful with good staff at the reception desk. Our room was the same as always. My biggest wish is that they replace the mattresses soon with some softer models. Not uncomfortable, but a bit hard. Fitted sheets would be an upgrade as well. The rooms are clean and service is great. AC worked fine. The pool seems a bit under underpowered. By that I mean the filtration system has a hard time keeping up near the pool bar. the water has a murkiness to it. The upper pool is much clearer. The beach is very wide and not to many vendors. There was a bit of seaweed this time that I do not remember from my previous visits. I was told it was seasonal. Food was plentiful and varied. The burgers had a bit to be desired but the rest was great. As for lunch the beach grill had very limited options I suggest go the main restaurant for lunch. Cool and quiet with more food options. Did the sunset sail excursion offered at the apple desk. Very nice. Als we opted for the extra cost private transfer. I strongly suggest this. Quiet and efficient and best of all, you do not have to arrive back at the Cancun airport 3 hours ahead of your flight
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Another Amazing Stay
shellt39, Rugby, United Kingdom
Thu Jun 14 07:31:49 EDT 2018
We 1st visited this hotel in 2013 then came back for the next two years, we then decided to try the Riu chain in Cape Verde and Jamaica which were ok. We decided to make a return visit this year to the Hotel Riu Palace Riviera Maya and we were not disappointed. From the time we stepped out of the taxi on arrival until the time we stepped back into the taxi two weeks later we had the most relaxing time. We were recognised by some of the staff that were there before and we were greeted with open arms. The cleaning staff are amazing. The hotel is spotless! Everyone is so friendly right from the cleaning staff to the managers. The food is excellent. We must say a big thank you to Mendez, Carlos and Esteban in the buffet and Mexican restaurants, Enrique (on the beach) and Roney ( poolside service). We were told that next year the hotel is due its renovation, please Riu do not change it too much, we love the way it is. The hotel has a general feel of happiness and warmth, something we never received from the RIU Hotels in Cape Verde or Jamaica. We shall be back, maybe for New Year if not we will be back next year.

Another fantastic holiday.
Allansgirl528, Prestatyn, United Kingdom
Thu Jun 14 06:40:58 EDT 2018
Just arrived home from our 9th visit and it is still the best hotel we have stayed at. All the staff are great from Laura on reception, Raulx the bell boy and a very dear friend to us, Medina and Luis at the pool, Freddie, Mendez, Nico at the buffet, Adriana in the lobby bar, Claudia in sports bar ,to Jose and every body else and not forgetting Riki Bobbie in the entertainment services. Our room yet again was superb and the maid was lovely. It was great to see Manuel Palacious (the executive chef )back again also was disappointed that David had been moved to the Playacar. But if anyone reading this wants a great holiday with great food and the best staff I have ever met go to this hotel you won't regret it. Looking forward to our next return.

Honeymoon 2 weeks best ever
jpnoelmol, County Tipperary, Ireland
Wed Jun 13 19:23:36 EDT 2018
I am from Ireland and have traveled all over the world, USA , Canada, Africa and Europe, and stayed in 3, 4, & 5 star hotels. We stayed in Hotel Riu Palace riviera maya for our Honeymoon, due to fly home on 19th of June 2018. Tui offer the only direct flight to Mexico from Ireland and do offer hotel riu palace riviera maya but it is not one of the hotels they recommend to people from Ireland when you contact them. We found it by checking Hotel locations on Google maps and cross referencing with Tui website hotels. We were the only Irish staying in the hotel and from talking to staff it seems they don't have people from Ireland too often. A mixture of South Americans, UK and Europeans. I would highly recommend the hotel for location, service, food, and entertainment. The entertainment and other services are top class, professional and friendly. Day and evening entertainment was great. Lots of entertainment from yoga to bingo, dancing and lot more. Evening entertainment very professional. The food in the the hotel is the best all-inclusive food I have ever had, steak lobster, and much more. Our favourites were, chillies Restaurant , the Brazilian Restaurant and the buffet, all great. Waiting staff 100%, friendly, and cannot do enough for you. Bar staff and servers, pool and other bars all were very friendly and helpful. Cleaning staff were very hard working and rooms and hotel spotless. The hotel is beautiful, it’s not new, slick, and designer, it has an older look and is very beautiful. There are a few cracked tiles in room and pool but nothing that should bother anyone. Room balcony door has seen better days but is fine. Room cleaned and fridge stocked every. Air conditioning is great, very important. I heard the hotel is to be refurbished, I hope they keep the look and don’t modernise look. Coffee machine in room. A tea facility in room and bathrobe would be a good improvement. Location of the hotel is 20 minutes walk in to the town, or a taxi for 6 to 7 euro, in Mexican peso or dollars. Recommend using Mexican peso as all change given in taxi or shops are in peso. I could go on and on about the pluses of the hotel and name Jesus and Omar from other services. Maria cleaning and many others if I could remember names. If you want modern, slick, designer hotel go elsewhere, if you want beautiful hotel with the best staff and best food in a great location then come here. Tui rooms in hotel look over garden view I think. We were upgraded to a view of inner courtyard and part view of pool and sea as it is our honeymoon, it made all the difference. A sea and pool view would have been great but happy with the room we have. Tui rep was off sick and information we were given on arrival in airport of times to meet Tui rep was wrong. Replacement reps we finally caught up with 4 or 5 days into the holiday. We would very highly recommend the hotel to people from Ireland. A few days left in our honeymoon and after sun and 30 degrees all week, we got rain today, hoping it just one day and not the rest of the say. Almost forgot the towel art on the bed every day makes you smile as you walk in.

Fun with the family...
Loudy2, Aliso Viejo, California
Sun Jun 10 20:42:45 EDT 2018
I can say is a nice hotel very clean as soon we arrived looks great our safe wasn’t working as soon we called the front desk they send someone to fix it ..the is ok but the best Restaurant there is the Mexican food there so delicious, I can say the second one is the Brazilian food,, the we go check on the pool I can say is ok but one thing that I notice waitress never come to offer me a drink and I saw them offering drinks to Europeans and Americans so friendly with them I wait Two hours until I have to go talk to one of them end let them know that I need a drink.Shows at night very entertaining pools a little dirty and The Spa is a must do it there massage so relaxing I love it..Beach ok a lot of seaweed on the beach but the water so nice..I enjoy the stay with my family...

2nd Amazing Visit
liz prescott, doncaster england
Fri Jun 08 13:41:56 EDT 2018
My husband and I ( mid 60's) spent 2 weeks here from 23rd April, this was 12 years after our first visit in 2006 just after the hotel first opened . We loved it then and thought it was even better this time. It is the cleanest hotel we have ever stayed in. Personally the only area that needs looking at is the bathrooms. The rooms are lovely but the bathrooms are in need of updating, however they are spotless. The staff are amazing, right from the guy who checked us in to the lady who wished us goodbye 14 days later, every single member of staff we came into contact with was fantastic. We tried most of the restaurants they were all fine but we actually enjoyed the main buffet restaurant best of all. During the day we frequently walked to the other Riu Palace, we enjoyed the walk, and loved their beach restaurant for Lunch. We also preferred the pool set up at this hotel. However overall we we glad we were at R P R M. The entertainment at our hotel was very good. We will definitely be back, hopefully we won't have to wait another 12 years.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
Be the first to know! Sign up for email deals. Subscribe