Cancun

Riu Palace Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Pińata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-877-2
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong, One introductory scuba diving lesson in the pool
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxurious resort, is the ultimate in pampered first-class service. Rising along a spectacular stretch of white sandy beach and framed by tropical palm trees. This spectacular hotel boasts 400 elegant junior suites with hydro-massage bathtubs and all of RIU's distinctive amenities, such as a minibar & liquor dispenser. Exchange privileges with Riu Palace Mexico, Riu Yucatan, Riu Playacar and Riu Tequila. Beach: Beautiful white sand beach, framed by tropical palm trees.
Total Rooms: 400
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Main restaurant gentlemen no sleeveless t-shirts. Theme restaurants gentlemen no slee veless t-shirts, long trousers.
ROOM TYPES
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 11 Restaurants at Riu Palace Riviera Maya:
Krystal - Fusion cuisine restaurant. A la carte. Open for dinner.
Lirico - Lounge bar with terrace
Chilis - Open for lunch with snacks and is open as a grill steakhouse for dinner. Note: dress code for dinner: gentlemen are required to wear long trousers and shirts with sleeves
La Plaza Bar -
Botafogo - Open for dinner. Cuisine: Brazilian.
La Habana - Lobby bar
Agave - Open for dinner. Cuisine: Mexican.
Daiquiri - Poolside bar with swim-up bar
Sports Bar -
Yashima - Open for dinner. Cuisine: Japanese.
Pool Bar - Pool area beverage service.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily).
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3039 Recommend
3039 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family
TripAdvisor Web Reviews
Based on 6025reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great hoilday, *****
Holly g, essex-uk
Mon Oct 08 09:52:53 EDT 2018
We stayed at this hotel in 2013, and went back 17/9/2018 for two weeks and enjoy every minute of it, the staff are so nice and helpful hotel was nice and clean, we stayed in a site with sea view, WE WAS VERY HAPPY.

We expected more!
Kateman, Ontario, Canada
Tue Oct 02 18:00:06 EDT 2018
Overall we had a good time but there were more than a few hiccups. Well, after reading some reviews I’ve decided not to forget the negatives. Some seem to think that if everything worked perfect for them, then other views don’t count. My wife and I are Riu Class members and I’ve always recommended Riu resorts. The vast majority of times the staff are wonderful with great service. The first day we arrived around noon and went to lunch at Chili’s. The lunch was fine but the only wine the waiter could offer was a generic red. We had asked for Cabernet Sauvignon or Merlot which he said wasn’t available. This was strange because one of the reasons for staying at one of the Palaces was to have a little better brand of drinks. They did have it the next time we visited. We had a nice room but the toilet wouldn’t flush properly. The front desk was nice about it and had someone come up and fix it. That didn’t work so they put in a new toilet. That evening after we came back from dinner I slipped and almost fell. I noticed the toilet was leaking with water over the bathroom floor. It wasn’t sealed properly at the base. Back to the front desk we go and they decided to change our room which was nice. The toilet in this room also didn’t work properly. Sometimes it worked and other times you had to keep flushing it. We decided not to complain anymore and get on with our vacation. In retrospect we should have complained again. I asked my wife if she wanted to change hotels and pay the difference but she’s easy going and said we’ll stick it out. I know this resort is due for refurbishment next year and we thought that we would visit before the changes. My wife and I love to walk or run for exercise. We walked up to Riu Lupita a couple of times. It takes about 30 minutes either way going to the left or right. We’d have a drink at the pool bar and then take their beach bus back. Really nice staff at the bar and even remembered our drinks the second time around. Of course we always left a tip for good service. On our second walk we were stopped by the security guard at the entrance to Riu Lupita. The guard called us over and told us to stand there. I asked him what was the problem and he just waved his hand at me. After he was finished talking to a person in a white van he got on the phone and apparently was asking if we were allowed there. He then waved his hand at us in a not so polite manner. We both thought this was very rude and disrespectful. On our third last night there my wife wasn’t ready so I went down to the buffet and ordered a beer. I sat outside people watching and noticed the couple next to me order drinks. Their waiter came back with two different bottles of red wine and he was very attentive. When my wife came down we ordered Cab Sav and our waiter said they didn’t have any and only the generic red. I said to him I see others ordering different reds and what’s the problem. He still said he didn’t have any. At this point I got up and went over and asked the couple what drinks they ordered. The man said my wife ordered Merlot and I ordered Cabernet Sauvignon. I conveyed this to our waiter and told him this was unacceptable. I shouldn’t have to mildly argue with a waiter over wine. We both think it was laziness on his part and probably had to go get some. Long story, he eventually brought us Cabernet Sauvignon which we had ordered in the first place. We usually tip at the evening meal but not this time. The next day we told management of this ordeal and they said they would investigate and get back to us. We never heard nothing from them which was also rude. What’s funny we ate lunch at Riu Playacar twice and got the wine we asked for. Both times it was an enjoyable lunch and we were served by Willie. The second time we made sure we sat in his station. The reason we went a second time is we were at Chili’s having lunch and I had hamburger that was blood red in the middle. Eating raw hamburger is only asking for trouble. So we got up and left and went to Riu Playacar. We actually had a nice stroll along the beach. No problem getting what you wanted at Riu Palace Mexico either. We were a little peeved at where were staying so we went up Riu Palace Mexico for supper and also to Riu Playacar. We asked and they said they didn’t mind. The staff at RPRM pool and the Lobby Bar were great. For the most part we have enjoyed Riu resorts and have always given them good recommendations. We felt we were let down this time around. This is our review for this particular trip and there is no embellishment, more likely the opposite because there were other minor irritants. I’m glad this was not our first trip to a Riu resort and know this one was unusual to say the least. I’m still giving it four stars for all the great staff and service we received from RPRM including at Riu Palace Mexico, Riu Playacar, Tequila and Lupita.

Worst trip of my LIFE!
Safiyah F,
Sun Sep 30 07:14:51 EDT 2018
I don't even know where to begin, so I'll start with the basics. 1st the hotel is old looking and archaic. Chairs in the lobby look as though if you sit down, a cloud of dust will appear. 2nd the hotel Staff are not friendly and if they do speak its forced not geniune at all. 3rd they don't have hardly any activities on the property over than laying out by the POOL area all day. 4th the food was horrible I don't understand how you could be in a country but they don't serve you any authentic food. I could say more but I don't want this to be extremely lengthy

Palace or not
andy f, Ellesmere Port, United Kingdom
Fri Sep 28 11:06:03 EDT 2018
Our first impressions of the hotel it did look like a palace when we arrived but no rep there to greet us an shown to the desk where received our cocktail to be told we had been upgraded to a garden view room which was nice then to be told about the environment tax which we had not been told about but was only $180 per couple about ÂŁ7 English. The bell boy then took our casses to the lift which there is a distinct lack of one either end of hotel as we were in room 2104 we took lift to second floor an was quite a hike from the lift but the room a junior suite with a garden with was as expected air con worked fridge well stocked an a bottle of champagne waiting for us as was our anniversary. We thought the choice of food was not as varied as the palace pacifico and at lunch time they used the Mexican algarve restaurant which was small an choice not very good we ended up in the chillies restaurant for midday meal more choice only problem was birds kept flying through after food. And not to mock people but there were a couple of vegan people there an the main chef was more interested in pleasing them than the rest of the people there who have spent the same money for the same but unfortunately he was more interested in pleasing them. Right now the tui rep when we were at the palace pacifico there were two reps there from 10am until approx 3pm at the riviera maya there was a German rep there in the morning am our rep was there from 1.30pm for a couple of hours which for the first hour she was doing a welcome to the hotel so if wanted anything you had to wait and the usual rep was on her hols an the stand in did not really have a clue she told us the taxi fare from hotel to fifth Ave was a $1000 Mexican when was in fact $90 Mexican each way. Shops around hotel - across the road there is a hard rock cafe/shop n golf course an the shop at the hotel was OK but better using one under hotel where Dr's is more choice, next lot are come out of hotel turn left is five minutes walk to to next riu hotel an across the road there are quite a few stores plus a Starbucks an a 7/11 store where you can pick up most things, for souvenirs we found it better to pay $120 Mexican an go to Walmart they did a good range of them but to see more shops then $90 Mexican will take you to 5th Ave is well worth a visit is a bit dearer but good day out. The beach - well what can be said about it is nice but there is a seaweed problem which they managed to keep under control most of the time but is a bit of putting having to wade through it to get into the sea. Was it worth the money possibly!! Was it a palace mmm the staff need a lesson of the palace pacifico, all in all would we go again am being told not for a while but if compared to the palace pacifico there is more to do an see an taxi fares are cheaper compared to palace pacifico which is quieter,

What a shame
mrtrustworthy, west midlands
Fri Sep 21 08:59:25 EDT 2018
Returning to the Palace three years after the best holiday we had ever had we were shocked how much it has changed. As we were checking in we were hit with a charge of 220 pesos which we had not expected or been told about, a new tax and the person at the check-in desk was quite rude demanding it was paid straight away and was not very understanding when i explained our money was still in the cases. The rooms are excellent, Yamel ensured our room was cleaned to perfection every day and was so polite. 99% of the staff are fantastic with exception of the the man at the check-in. They are so polite and cannot do enough to make sure your stay is a great one. This is one of the nicest places to stay but whereas it used to be a romantic hotel for couples we noticed that there was a lot of children there this time and they were running through the hotel shouting and banging doors at ridiculous times in the morning. This followed rowdy adults doing the same at 3 in the morning so we did not find this a place to relax. There seemed to be a lot of seaweed on the beach and not as clean as we remembered. The food is definitely the best we have ever had and the choice ensures there is something for everyone. Joe was great with the aqua aerobics at the pool,it was a shame the swim up bar was closed for renovation for most of our stay. The rooms behind the stage were better and quieter than the one we stayed in this time, the entertainment is loud and if you have a room in front of the stage is quite deafening. We made the most of this fantastic hotel but were disappointed how much it has changed it was our favourite place ever but we will not return because it has changed too much for our liking.



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