Cancun

Riu Palace Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $35 spa credit in Ocean Harmony massage for two (50 min) per adult. (This discount does not apply with other promotions and discounts).

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Pińata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-877-2
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong, One introductory scuba diving lesson in the pool
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxurious resort, is the ultimate in pampered first-class service. Rising along a spectacular stretch of white sandy beach and framed by tropical palm trees. This spectacular hotel boasts 400 elegant junior suites with hydro-massage bathtubs and all of RIU's distinctive amenities, such as a minibar & liquor dispenser. Exchange privileges with Riu Palace Mexico, Riu Yucatan, Riu Playacar and Riu Tequila. Beach: Beautiful white sand beach, framed by tropical palm trees.
Total Rooms: 400
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Main restaurant gentlemen no sleeveless t-shirts. Theme restaurants gentlemen no slee veless t-shirts, long trousers.
ROOM TYPES
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 11 Restaurants at Riu Palace Riviera Maya:
Botafogo - Open for dinner. Cuisine: Brazilian.
La Habana - Lobby bar
Agave - Open for dinner. Cuisine: Mexican.
Daiquiri - Poolside bar with swim-up bar
Sports Bar -
Yashima - Open for dinner. Cuisine: Japanese.
Pool Bar - Pool area beverage service.
Krystal - Fusion cuisine restaurant. A la carte. Open for dinner.
Lirico - Lounge bar with terrace
Chilis - Open for lunch with snacks and is open as a grill steakhouse for dinner. Note: dress code for dinner: gentlemen are required to wear long trousers and shirts with sleeves
La Plaza Bar -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily).
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3039 Recommend
3039 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5980reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Staff
GUILLERMO Y.
Aug 05 2018
The staff was very friendly and welcoming.
Customer Rating: 

Apple Vacation Nightmare
BRIAN R.
Jul 28 2018
The apple representatives at the resort were not as personable and helpful as pervious experience the Apple representative at Chicago OHara Airport the apple repersenative was the rudest most unreasonable and non attentive representative for Apple that I have ever met in all of my years of traveling. There is a LOT of trust that people put in your hands when planning a family vacation. It was a very disappointing trip and the customer service from Apple representatives was very disappointing. Our Apple repersenative in Chicago Mati Alvarado from Unlimited World travel is the best and only reason that I would travel with Apple again. Our flight #45 got canceled without notice in Mexico it was total cacaos we called Mati and she booked us a flight on AA to get back home. Our entire trip starting at Ohara was a complete nightmare. We never flew our paid for chartered flight with Froniter total was of money and we had to book additional airfare with AA coming and going in and out of Mexico and unexpected cost of roughly $850.00. Regarding the hotel not enough activities the restaurants were average, room service menu very basic. Overall the staff and pool guys were very nice.
Customer Rating: 

Unfortunate Luck?
DANIEL W.
Jun 19 2018
To start, throughout all of the issues, the hotel staff we were in contact with was beyond great with dealing with our hotel issues. My boyfriend and I arrived at the RIU Palace on a Thursday. When they told us later that day that our hotel room was ready, we arrived with someone working on the phone for about a half hour while we just waiting for them to be done. We were not sure why they told us it was ready if it was not, but did not mind that much. After he left, we noticed the sheets, mirrors, and sicks were very dirty with stains and other people's hair. They came right away and flipped the room for us. The next Morning on Friday, we woke up to a flooded bathroom to which they kindly upgraded us to a suite for the issues. Our toilet was broken the entire time in the suite after it was fixed twice. Saturday we came back around 10:30 PM to find our room to our suite completely open. My boyfriend checked it out before letting me in and found nothing. As we were looking after our belongings to see if anything was taken, there was a pound on the window so I told him we needed to go to the front desk. We had called and reported the door, however they told us to only let them know if something was stolen. After the bang on the window on the first floor, we went to the front desk and I requested for security to just check out the large balcony for us. The front desk called the security and we waited 45 before finally giving up and explaining that I did not even care anymore. I was so tired from being in that lobby every day of the trip. The front desk offered to walk us back to our room and check it out. He looked out the window and while he was looking around the room we noticed TONS of bugs had entered our room because of the door being open. He explained there was nothing to do for us at the moment because his manager needed to use a card reader to see what card was used last. We were instructed to sleep in that room and come meet the manager in the morning. Come to find out, that next morning, the manager there did not know how to use the card reader because he was new. We were then told to come back again after 3 in order to meet that manager. We returned and he helped us read the card scanner. He brought a piece of paper to us and circled the card number that opened our door - said he would look into it. Then called later and said they found another key and it was ours. Not sure why our card number was on on the original. Very unfortunate experience
Customer Rating: 

Bondo
FRANK B.
May 30 2018
Great Hotel with excellent food choices.
Customer Rating: 

All was well until we got sick
DANIEL M.
May 24 2018
Only thing we can say is two of three people were stricken with e.coli in which my daughter required hospitilzation when we got home.
Customer Rating: 

Terribly Disappointed in Apple Vacations and Riu Management Services
BRIAN C.
May 23 2018
Just wanted to let you know we are home from our trip safe and sound. I want to apologize for sending you that message last Saturday night. Not sure why I contacted you or what I thought you could do at the time I was just totally freaked out and upset. It was an awful night. I am just very thankful that Brian is ok. It was a terrible fall due to the flooded room. There were a couple inches of rain water on the lower level of the room. I was mainly concerned about his head. I did try to report the whole incident to both the Apple Rep and to management and got no response from either. I was told at the front desk that management would be advised and would follow up with us. As of our departure we heard not a word! I truly think someone should have followed up with us on the situation. We were quite angry and disappointed in that fact. The Apple Rep had absolutely NO interest and actually told us he was "only there to assist us with any excursions we may be interested in and with our transfers." So much for thinking of the Rep as a liaison to assist travelers. I thank God that it wasn't worse than it was or we would have had no help whatsoever. Sunday was pretty much a bomb because of Brian not feeling well at all from his fall. Although he did improve throughout the week, we really couldn't do too much as he continued to have headaches and a very sore neck the entire time. Actually his head and neck still hurt and I pray there are no long term effects. I am sure it is fruitless at this point but I do have everything documented in the event that I need to contact a personal injury attorney. We did enjoy the gorgeous resort and the staff was impeccable! Our food and service were top notch! The seaweed was horrendous but of course that is no one's fault..lol. All-in-all a good trip with some good and some bad. Maybe not quite my trip that I wanted but I did enjoy. Although we did love the resort itself, we would probably not go to a Riu again due to the lack of response or concern for our safety and tragedy that occurred in the flooded room. I am going to contact the resort itself with this concern and review although it was obvious by the management's actions, reaction or lack thereof to my initial report to them that there was no actual concern. I plan to also advise Apple Vacations of their lack of concern or assistance in what could have been a dire tragedy. Thanks for all of your help with everything! I hope you are doing well. I will definitely be in touch when decide to travel again.
Customer Rating: 

Water in rooms is no potable
MICHAEL H.
May 10 2018
On the mirror, in the lower left corner is a small sticker that says the water is no potable I didn't see this sticker until day 3 of my visit. The hotel needs to place a sticker centered above each sink.
Customer Rating: 

RIU Cancun not for me
KAREN W.
May 04 2018
The pool was not cleaned until the 5th day of our stay. First thing in the morning there were hair balls the size of tennis balls floating. I did not go in the pool 2 days as it was to gross. 1 day someone threw up in the pool so they closed it, and the next day someone defecated in the other pool, so it was closed. This is like a bad spring break hotel. The bartenders Maggie at the pool, and Rafael in the lobby are the only good thing in the entire place. They are to good for this resort. The elevators are horrible. We got stuck in it one day. The buttons did not work and if you push L it took you to floor 14. If you push floor 2 it took you to floor 12. Finally we got off and waited for another one to come. Other days I had to walk down the 9 floors since every elevator that came was full. You would have to wait 15 minutes minimum to get one you could get in to go down. The desk help was rude, no one says hello or good morning to you. We have stayed at RIU resorts more than 30 times, and in Mexico more than 30 times. This was one of the worst. Never again.
Customer Rating: 

Love the Riu Palace
JANE W.
May 01 2018
I won this trip from our local radio station, and I have been to Mexico and the Carribean many times. This is without a doubt the nicest visit yet. I cannot say one negative thing about any part of the stay, except that it was too short of a stay. From check in to check out, the staff could not be more accomodating. The food was excellent, including the buffet. The beds were more comfortable than I expected, so that is certainly a plus. I would highly recommend the Riu Palace, Riviera Maya.
Customer Rating: 

Awesome experience
ELLEN N.
Apr 23 2018
I enjoyed everything on the trip
Customer Rating: 

staff is the greatest
MICHAEL M.
Apr 11 2018
I have never seen a more hard working staff anywhere. They help you at every turn and wait on you hand and foot. They were just great.
Customer Rating: 

TripAdvisor Traveller Reviews
Thank You for a lovely break...
Dave S,
Mon Aug 13 09:22:38 EDT 2018
Just wanted to say thanks to all at the Riu Palace Riviera Maya, for a relaxing & high quality fortnight in Playacar. Ok a few of the room fixtures may have been a little tired, but this was generally lost in the eye pleasing colonial Mexican style of the hotel. Be warned the inflexible layout of the 2 twin beds in the Junior Suite will lead to bedtime giggles for the mature families with older kids. Watching me clambering between the beds was always end of evening entertainment for the family. Otherwise room layout was fine as a place to relax when required. The hotel pools & beach position presented plenty of space to crash without any significant sun bed wars. The 5 restaurants offered a good variety of locations to eat with a high range of excellent quality food on offer. I genuinely could eat no more at the end. The absolute strength of this operation was its people. The hard working cleaners, the room maids, bar men, waiters, lobby staff and entertainment team, nothing was ever too much & always done with a smile & genuine care & attention. This was a truly excellente break...thanks.

Amazing holiday - Hotel requires updating a little bit!
Evelyn W,
Mon Aug 13 06:27:12 EDT 2018
Returned on 7th August after spending ten nights at this hotel. This is our second stay - our first visit was nearly eight years ago. The staff, especially the bar staff and the lovely gentlemen who see to our refreshment needs on and off the beach/poolside throughout the day, deserve a medal! They worked tirelessly to ensure our stay was as luxurious and relaxed as possible. The food was also faultless! However, the rooms are looking a bit tired now, especially the woodwork and tiling in the bathroom! You also get the sense that the pool was not as hygienic as one would expect of a hotel of this stature. The sun loungers and umbrellas need renewing/updating; also the sun loungers on the beach on my first visit were blue - this time around they were beige. Beige shows up a multitude of sins and most of them were almost beige/black and in urgent need of cleaning/replacing. The apparent concrete "step" halfway down towards the beach needs to be camouflaged better as this step could cause an injury to a child or to an elderly person. The beach towels were ok, but one or two of the clean ones I acquired had historic blue stains on them. I would think historic staining on towels from a 5 Star hotel was unacceptable! Perhaps investing in towels of a darker colour may be helpful? (they are presently a beige/orange colour). I am allergic to eggs and unfortunately the labelling for food (especially the desserts), highlighting possible food allergies was virtually non-existent - indeed the metal flags which described which food was what were all jumbled up, making it almost impossible to figure out which flag relating to wish dish, without causing a tail back in the queue. My overall opinion is that the hotel is in need or urgent renovation/upgrading as generally it is now beginning to look a bit "tired." Having said all that, we enjoyed our stay at this hotel on both occasions and are hopeful that with a couple of simple things suggested, not only from ourselves, that this hotel will continue to offer excellent service and value for money to their visitors for many years to come!

Phenomenal location, staff and programs
Alyssa S,
Sat Aug 11 17:43:18 EDT 2018
I stayed for a week with my husband and 4 year old daughter and the Riu exceeded all of my expectations. I was skeptical of the Cancún area due to the spring break reputation. After this visit I’m completely sold on the region and we’ll probably be back next year. We were looking for a place that would provide a little relaxation by the beach and pool, upscale facilities, and activities for our daughter. The food, drinks, shows, facilities, and “other services” (that’s how the activities team refers to itself) were incredible. The staff here really stood out. Everyone was friendly and went out of their way to make our stay enjoyable. Mendez met us at the buffet each morning with a big smile and friendly conversation, Lupita and Marisol at RiuLand danced with our daughter each night at the minidisco and planned fun activities like a fashion show, and Ricky had us rolling with laughter at the pool and before the shows. The bartenders were happy to whip up whatever drink we wanted, and our daughter loved her daily frozen non-alcoholic copacabana and merengue drinks at the swim-up bar. I had no idea of what to expect before we went, so some quick tips: - Every night there was live music, a kids’ activity from 8:15-8:45 pm, and a dance show at 9:45. - The kids club is open from 9-5 every day... kids can cycle in and out as they wish. Activities included art in the clubhouse, soccer on the beach, water balloon fights, etc... there’s also a very small playground (a clubhouse, 2 seesaws, and a baby pool). - Yoga on the beach every morning! - For the grownups, there were tons of group activities like volleyball, soccer, water aerobics and dance every day. Even a pool foam party and a beach party with bbq and coconuts one day! - WiFi was available just about everywhere and signal was strong. I streamed a webinar for 2 hours without issue. - Good a/c in the room. - There’s a pharmacy and little shop on site where you can get any staples you forgot. Also a small book swap bookcase on one side of the lobby. - I felt very safe on-site. There’s a low-key security presence keeping a watchful eye near the beach. - I read a lot about the seaweed before we went. I don’t think I would have even noticed it if I hadn’t read about it in other reviews. The hotel staff worked hard cleaning it up and our stretch of beach was one of the cleanest we saw. - The buffet managed to have new and exciting (and delicious) dishes every night. I tried so many new things and all the usual comfort foods were there, too. There is truly something for everyone.

Needs help
arthur l,
Thu Aug 09 09:26:48 EDT 2018
Just returned August 8, 2018. We have visited this hotel many times our last visit was about 4 yrs ago. Since our last visit the hotels infrastructure has become in need of work. The service by employees remains top notch, other then that the services are average at best for price. We rate this total 3.5 to 4 +++ no more. For beach lovers, be aware that there is a sea weed problem along this coast of Mexico for the last 3-4 months. You will probably not want to swim in this beach. If this is important to you consider traveling elsewhere until it clears.

Beautiful Resort
sam1172, Brampton, Canada
Tue Aug 07 09:12:45 EDT 2018
We stayed at the Riu Palace Riviera Maya in July 2013 and we returned in July 2014. Both times we travelled here we loved our stay, we had great service on both visits. Our room was cleaned daily, our fridge was always restocked with the drinks we liked. The food choices at the buffet were extremely good, many many different foods to choose from. We tried a few of the a la cartes and we really enjoyed them all. The beach was private and very clean, we never had a problem finding a spot. There were mornings where people had chairs saved but we were always able to find a good spot. Suki was our poolside server and she even remembered us the next year that we came. The shows were good, and the entertainment team was awesome. Always encouraging guests to participate but not in a pushy way. We did the Coba excursion and we got to visit the Mayan village, Coba Pyramid and see the caves. We would recommend this resort for couples or families, really had a wonderful vacation both times. Stayed in July 2013 and July 2014



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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