Cancun

Riu Palace Riviera Maya


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Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piñata discotheque.

Find more information about Riu Hotels & Resorts.

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HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-87...
E-mail Address: /sapmnt/P01/transfer/MM/out
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The latest brand new luxurious hotel to the Riu family! 400 elegant junior suites, many with hydro massage bathtub.All rooms have the famous Riu Liquor dispensers and mini bars. Riu Palace Riviera Maya features 24 All-Inclusive, five specialty reataurants/one buffet restaurant,four bars, two pools with jacuzzis & swip-up pool bar, one tennis court, spa services and exchange privileges with the other Riu Hotels.
Total Rooms: 400
Year Opened: 2006 Credit Cards:
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
ROOM TYPES
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 7 Restaurants at Riu Palace Riviera Maya:
Grill Steakhouse - Reservations required Dress Code: Casual Formal
A La Carte Gourmet - For Dinner. Reservations required Dress Code: Casual Formal
Japanese - Reservations required Dress Code: Casual Formal
Brazilian - Reservations required Dress Code: Casual Formal
Pool Snack Bar -
Main Restaurant - With non smoking area and terrace, offering buffet style dining and show cooking stations.Theme dinners served three times a week.
Mexican Restaurant - Reservations required Dress Code: Casual Formal
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly entertainment including Live Music and Riu Theme Shows, La Pinata Disco at the Riu Tequila entrance and drinks included.
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2731 Recommend
2731 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5062reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Happily back again after 2 years.
Jeffrey, Lakewood, Ohio
Thu Jan 19 11:07:57 EST 2017
We've been to this property at least five times and are glad that they have not rehabbed the place like they did the RIU Palace Mexico down the street. We really like the more traditional Mexican style compared to the new idea of modern with silver and purple accents at the Mexico down the street. Location is ideal. Close to Playa del Carmen, $6 cab ride or a 20-30 minute walk. You can easily walk to all the other resorts and is a nice change of pace to see the others. We rented a car, thanks Mario @Alamo and easily drove to Akumal and Tulum for a terrific day trip. Quite different the PDC. It's also an easy walk to the ferry to see Cozumel and there is a small plaza, just down the street too. First the good and there is plenty to appreciate. This is a very comfortable resort an it has many palm trees to give you shade at the beach with plenty of sun closer to the water. Service is exceptional. The wait staff, including Carlos at Breakfast, Lidia at lunch, and Cieelo and Carlos H at dinner will make your stay memorable. The Krystal is by far the BEST specialty restaurant, Atonio our waiter, was very attentive and knowledgeable which really made our dinner an event. Generally the food in the buffets are plentiful with lots of choices, even vegetarians don't have to be concerned and the food is quite tasty too. Service is really outstanding and we appreciated the diversity and variety of themes. Champagne and sliced salmon for breakfast is really a treat. Everyone was so friendly and helpful and Gloria, at the front desk, helped with a needed room change and we really appreciate her help. Omar, part of the animation crew, is one of the many who made us feel so welcome and he is quite the dancer too. The evening entertainment, with music in the courtyard, was entertaining and the Circus night was really Outstanding. Exceptional. We never upgrade our room. #1132, on the PDC side, is one we love because it has shade in the afternoon on the balcony. Your never in the room with this beautiful property, but if you are the rooms, they are very comfortable with a large closet and safe that will fit your laptop. The property has beautiful gardens and water accents. It's a pretty good sized resort, which helps with the needed exercise because of all the good food. Elevators are only available at the front of the resort, so keep that in mind if climbing stairs is a concern. The staff really keeps the property clean and maintained. There is still some room for improvement, especially in the drinks area. Yes you can request better brands and they are happy to add more alcohol to your glass for a stronger drink, but to not rinse out the shaker, and this was at the lobby bar, after you used it for a minty drinks to make a manhattan really spoils that cocktail. I know it's busy and the bartender really works his butt off, but cutting corners doesn't help. They really should have a bar helper during the evening to take some of the pressure off the bartender. The Spanish wine in the specialty restaurants is adequate, but the wine served in the buffets and elsewhere is really lacking. You can get some really good and cheap Chilean or Argentinian wines and should have the person who makes those decisions look into that since the RIU Palace is supposed to be the "Top of the RIU" properties. In our previous visits the wine was better and we'd even pay more if they'd make the switch. The woman's bathroom by Chiles really needs more attention during the day and a reminder sign to put tissue in the trash cans might help. There seems to be many who are unfamiliar with this practice when traveling in Mexico. The Hot Tub in the Spa also needed to be chemically shocked, because the water quality had a bad odor, which we hadn't noticed in previous visits to the spa. Other than a few missteps, which can happen anywhere, we we're really pleased again to make our choice here in Playacar. With out a doubt, it is the people who work at the RIU Palace Riveria Maya that make this the place to stay. Management should be very proud of those who are the face of there property. For us, the people here make the difference. Thanks to all who made our stay memorable again.

EXCELLENT hotel!!
grngrs871, Wilbraham
Thu Jan 19 08:20:10 EST 2017
We just got back and can NOT say enough about this hotel. We've never stayed at a RIU before so I'm not sure if that's why, but it was amazing! The entire staff from the maintenance to the head chef were wonderful! Could not do enough for us. Everyone we met asked us if everything was to our satisfaction; if we needed anything at all, etc. From Fabian at the swim up bar, Victor the waiter, Esteban, Lydia, Hilario, Jesus, Mendez, Omar, ..... I could go on and on. The food was incredible! We tried two of the restaurants, but I could not pull my husband away from the buffet lol I mean where have you ever been that has lobster, crab, filet mignon, caviar on a buffet?! It was the biggest buffet and the best presented one I have ever seen. Our room was great and Sergio made the most amazing displays on our bed each day :) Everyone sincerely seemed to care about us and whether or not we were having a nice time. The beach is very large. There were chairs EVERYWHERE (never a problem getting one) And for someone with a sun allergy, there was PLENTY of shade. If I could offer any creative criticism it would be that the games (pool volleyball, beach volleyball, bingo, darts, etc.) were a little lackluster. But that could have been uninterested guests. You could walk the .77 of a mile to Fifth Avenue for some great shopping and local fun that was safe and even take the ferry across to spend the day at Cozumel. We will definitely be going back!

So great!
grides, central illinois
Thu Jan 19 08:16:02 EST 2017
We stayed for a week. Hotel is gorgeous. Rooms are beautiful and the beach is amazing. The food was excellent. Ate at the steak house twice and the Brazilian restaurant once. Both were really good and the buffet was so good you could eat there every night no problem. All of the staff were friendly and helpful. There was quite a bit of noise from the hallways in the room but that's pretty minor. I hope when they remodel this hotel they don't get rid of the charm and beauty.

5 times a charm
warden204, Northfield, New Jersey
Wed Jan 18 15:48:52 EST 2017
We have stayed here 5 times now and ever time have been great, the hotel is getting older so it is starting to need some up grades, but where doesn't. The food is GREAT, the service is second to none and the beaches are beautiful!!! 5 th Ave is only five minutes away in a ca. IT IS VERY SAFE here. Cozumel can be reached by ferry and Cancun is about an hour and a half away depending on where you want to go. You may not want to leave the Riu though.

GIRL'S TRIP!!
Melkazar, cleveland
Wed Jan 18 09:22:43 EST 2017
I have a few comments, I will start with the pros. Location is great right on the beach and nice section, as you walk down toward other hotels the beach is smaller in size. Service was good very attentive most of the time. GOTTA love Victor at the bar, he will smooze his way with the ladies and take care of you. The staff is polite. Pool is nice, chilly in Jan I normally dont travel in the cold season but it was a 40th b-day GIRLS TRIP!! CONS- Hate to say this but the food is not good. I was sooo disappointed by this myself. UGH!! But it looks good, its bland and not flavorful everything tastes like the last thing. DO NOT get room service it was bad and only reason we had to order was landing on a late flight. The food shuts down by 10pm!! Be aware of this. This hotel felt safe, they do have security if you leave resort and come back to make sure you do belong here. We did check out another RIU resort down the road, we just walked and drank over there and watched their entertainment one night. I kind of feel this location is for more laid back types. Not a lot of action.. IF you have kids I dont think this spot is for you, the child area LOOKED SAD!!! NO ONE was there and didnt look fun for a child anyhow.



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