Riu Palace Riviera Maya

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All Inclusive    

Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $40 USD spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay. This discount does not apply with other promotions and discounts.

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piñata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.

Local Phone: 011-52-984-87...
E-mail Address: /sapmnt/P01/transfer/MM/out
Website Address:
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Holes: 18
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The latest brand new luxurious hotel to the Riu family! 400 elegant junior suites, many with hydro massage bathtub.All rooms have the famous Riu Liquor dispensers and mini bars. Riu Palace Riviera Maya features 24 All-Inclusive, five specialty reataurants/one buffet restaurant,four bars, two pools with jacuzzis & swip-up pool bar, one tennis court, spa services and exchange privileges with the other Riu Hotels.
Total Rooms: 400
Year Opened: 2006 Credit Cards:
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe

Cribs available on request basis at no charge.
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 7 Restaurants at Riu Palace Riviera Maya:
Grill Steakhouse - Reservations required Dress Code: Casual Formal
A La Carte Gourmet - For Dinner. Reservations required Dress Code: Casual Formal
Japanese - Reservations required Dress Code: Casual Formal
Brazilian - Reservations required Dress Code: Casual Formal
Pool Snack Bar -
Main Restaurant - With non smoking area and terrace, offering buffet style dining and show cooking stations.Theme dinners served three times a week.
Mexican Restaurant - Reservations required Dress Code: Casual Formal
Nightly Activities & Entertainment:
Nightly entertainment including Live Music and Riu Theme Shows, La Pinata Disco at the Riu Tequila entrance and drinks included.

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
3039 Recommend
3039 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5215reviews
What to expect

TripAdvisor Traveller Reviews
Go somewhere eise
dchaska, chaska
Mon Mar 27 16:55:10 EDT 2017
Front desk management likes to lie to you with what they can do for you We were here in 06 and looks like theyve not painted it since then place has multiple colors of touch up paint all over stucco and funiture in room looks like it came from animal house for a national chain its timre for a zombie home remake

Best "All Inclusive" experience we've had
Cathy D, Johns Creek
Mon Mar 27 11:12:53 EDT 2017
Family wedding brought us here. Experience will bring us back. Outstanding food & service. Yoga, water aerobics & beach walking helped wear off the ample, very good quality, food & drinks. French restaurant the best although we enjoyed 4 of the specialty restaurants. Never had an alcoholic drink in our room but could have as bar was stocked. Pool huge. Biggest concern was that dive sales staff not particularly fluent in English, important to me as I'm diving without a buddy. Well worth the price premium.

Best Place to stay in Playacar
msjrlepp, Pulaski, Wisconsin
Mon Mar 27 08:01:27 EDT 2017
We have been to Playacar 3 times and this was by far the best resort. From check in to check out we were treated with nothing but respect. Every single staff member smiled and greeted you. Alexis was great at check in. Santos.. he never left us without a drink! At the pool bar Victor really made sure that we were never thirsty! But they were not overly pushy either. I think they could tell when you didnt want to be bothered. The food was the best we have had although 1 tiny complaint.. NOT ENOUGH MEXICAN! The mexican restaurant was the only place we didnt care for. I just dont understand why there arent tacos everywhere. I came back home craving mexican food. 2 days they grilled on the beach and it was hamburgers and hot dogs.. so that was disappointing as well as I was hoping for mexican food! Other than that, drinks were hard to decide upon since I like lemons and you cant find those in Mexico. But thats my own issue. Rooms were spacious. I prefer my beds on the harder side so this was perfect. The Japanese and Chilis were excellent. Who doesnt love lobster and tenderloin on the beach? I loved the decor. We visited a few other RIUs while we were there and I did not care for the contemporary clean lines and neon colors. Doesnt seem very mexican to me. I heard they are going to do an upgrade at the palace. I suggest you keep it in the same style its in now but maybe just fix areas that are broken. Like the pool tiles. But keep the mexican architecture! I would definitely return!

Riu great
Thu Mar 23 21:25:28 EDT 2017
The people who work there made the vacation wonderful. A special thanks to Nico, Juan, Juarez, Freddy, Ivan, Mendez, and Efram. Their service to my family was incredible. The entertainment staff were great. Angel, Hector, Gustavo and Esteban stand out. There are many more who I don't know their names, but they made my family want to come back. To them, much success, and to the rest a fantastic vacation

1st Time to this Resort.
RLK414, Plainfield
Thu Mar 23 14:53:12 EDT 2017
* Check -In~~~ Quick & Easy! All the front desk staff was very knowledgeable and professional during our stay. Victor, Claudia, Thalia, Fabiola, & Miklos were awesome! Big tall Hector the Bell Boy was friendly too! * Room~~~ Our room was nice. Very clean . Our A.C. worked great and our room was always cool, in fact we had to turn up the temp a few times. Yes, there is a step in the room that separates the bed area from the TV / Couch area. No big deal. Be careful and don't fall down drunk! 😊We were in Room 2078. We had a balcony and we were basically above the Brazilian Restaurant. Our room was cleaned daily and fridge well stocked daily too! * Restaurants~~~ The Buffet is fantastic!! We could have eaten at the buffet everyday but we did want to try the specialty restaurants. Both the breakfast buffet and dinner buffet was fantastic. If you can't find something ( good!!) to eat at the buffet then your a picky eater! Lunch buffet at Chili's was good as well. Plenty of options and close to the pool and beach. The beach BBQ's they had was a nice option too! We ate at the Mexican , Japanese, Brazilian, & Steak Restaurants and enjoyed them all. We did not go to the French Restaurant as we just never took the time , we enjoyed the others so much. * Customer Service~~~ I had a small issue regarding our return flight and Diana at the Customer Service desk was a huge help! *Pool~~~ Fantastic! We met so many nice people and had so much fun talking and drinking. They have different activities daily in or around the pool area that were fun to watch or partake in. The bar staff at the pool bar were very good. Heriberto, Xavier, Sergio, Guzman, & Felipe were outstanding. Listening to Felipe sing , "Red Solo Cup" was hilarious! Joe made great drinks near the towel area daily and Claudia worked very hard taking orders and serving drinks around the pool . *Beach~~~ Beautiful! There is some seaweed and the hotel works very hard to keep it clean. Beautiful beach to walk on along the shore . The water is beautiful. Playa Del Carmen is a short 15-20 minute walk from this resort. * Employees~~~ Breakfast & Lunch guys Jose, Christian, and Ivan were super. Mendez who works the Breakfast Buffet seating people and also works at the Mexican Restaurant is very friendly and always smiling. I enjoyed doing some magic tricks for these guys too! Pool guy Pedro is the best and saw to it we had what we needed every day at the pool. *Sports Bar~~~ We had a few drinks in here a few nights. We played pool and cards too. Edwin & Adrianna were friendly in the sports bar! We really enjoyed this resort. The people we met from Iowa, Minnesota, Michigan, Wisconsin, and Kansas are some people we will never forget and hope to see again. One of the funniest things was when Esteban showed how to make " Mayan Soup" ...he does this I believe on Mondays in the courtyard outside the specialty restaurants. You have to see it to enjoy it!!! We hope to return next year!!

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