Riu Palace Riviera Maya

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All Inclusive    

Exceptional Values!
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availablity at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availablity and upon request), $40 USD spa credit in Ocean Harmony massage for two (50 min), per adult, per person, per stay. This discount does not apply with other promotions and discounts.

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.

Local Phone: 011-52-984-87...
E-mail Address: /sapmnt/P01/transfer/MM/out
Website Address:
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Holes: 18
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The latest brand new luxurious hotel to the Riu family! 400 elegant junior suites, many with hydro massage bathtub.All rooms have the famous Riu Liquor dispensers and mini bars. Riu Palace Riviera Maya features 24 All-Inclusive, five specialty reataurants/one buffet restaurant,four bars, two pools with jacuzzis & swip-up pool bar, one tennis court, spa services and exchange privileges with the other Riu Hotels.
Total Rooms: 400
Year Opened: 2006 Credit Cards:
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe

Cribs available on request basis at no charge.
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 7 Restaurants at Riu Palace Riviera Maya:
Japanese - Reservations required Dress Code: Casual Formal
Brazilian - Reservations required Dress Code: Casual Formal
Pool Snack Bar -
Main Restaurant - With non smoking area and terrace, offering buffet style dining and show cooking stations.Theme dinners served three times a week.
Mexican Restaurant - Reservations required Dress Code: Casual Formal
Grill Steakhouse - Reservations required Dress Code: Casual Formal
A La Carte Gourmet - For Dinner. Reservations required Dress Code: Casual Formal
Nightly Activities & Entertainment:
Nightly entertainment including Live Music and Riu Theme Shows, La Pinata Disco at the Riu Tequila entrance and drinks included.

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
2731 Recommend
2731 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5135reviews
What to expect

TripAdvisor Traveller Reviews
beautiful hotel on amazing beach
Solnishko A, london
Tue Feb 21 06:06:46 EST 2017
we stayed there for my birthdays celebration in december, weather was great and hotel is very nice like all premium Riu hotels, rooms area big and clean, restaurants are very good food with a lot of choice, fish and meat and seafood, very good choice of fruits included strawberries and raspberries, service very good, drinks great, cava for breakfast and all day long, a lot of entertainment going on, every day new show, also we visited all another riu hotels- you can just walk along beach and go there for free-this one is best one :)

Picture Perfect
kelley65, Chicago, Illinois
Mon Feb 20 11:26:27 EST 2017
We enjoyed our stay here immensely. The service can not be beat! The men and women work very very hard, and do so with huge smiles all day long. Tip: Bring about 100 singles for tipping. Trust me... There is a lot going on at the pool, as stated in another review. can get up and walk to another pool anytime you want. There are several to choose from on the grounds. The one at the Palace is the largest...hence the busiest. I did not find any furniture tatty, but there are some places that will need an update soon. The entertainment was fun, kinda cruise-y...but they tried hard to that counts for something. We had the garden view...didn't bother me much at all, since we were not in our room much at all. I thought it was fun to watch the maids gather the flowers every morning for our pleasure...again, with huge smiles! All in all, this was a perfect place for us...the weather was awesome, the food was great, the warm and kind! The view...#pictureperfect

Tips for a great vacation
TomSMuskegon_MI, Muskegon, MI
Mon Feb 20 05:55:42 EST 2017
When writing my reviews I tend to get past the glowing reviews and give tips about staying at this resort. That said, this is a great resort with great people, great food, an outstanding beach and lots of palm trees for shade if you need a break from the sun. This is our second time staying at this resort and the fifth time we’ve stayed in the Playacar (Gated resort/condo) complex. Visiting other RIUs in the area One of the reasons that we chose this resort was the ability to visit the other RIU resorts that are within walking distance. Your Palace wrist band gives you access to all of these resorts bars and probably lunch buffets. Along the beach are the RIU Yucatan, the RIU Palace Mexico, and the RIU Playacar. It was nice to walk on the beach and run up to a sister resort bar and grab a drink or spend some time in their swim-up bar. We met some fun people doing this. One day we decided to do a tour and went to every RIU swim-up bar along the beach. We told some people on our travels what we were doing and, the next day, had a group of us going. Good times. It was also nice, before dinner, to walk down to the RIU Palace Mexico for a drink to see what was going on over there. There is also a resort across the street from the RIU Yucatan called the Tequilla. They have a disco that we’ve been to and it’s fun for dancing. The Sport Bar The Sport Bar is open 24/7 and is great for an early morning coffee (while your mate is still sleeping). They also have sandwiches available in some coolers. One day my partner wasn’t feeling up for dinner (too much pool bar fun) and I ran down there and grabbed a sandwich and a drink and some saltines for her. Tipping We tip the workers. They work so hard and our dollars mean so much to them. A couple of dollars to the bartender, three or five for the housekeepers, and a dollar or two to the waiters meant that we spent an extra hundred dollars or so. The workers will give you great service regardless and they aren’t standing there with an expectant look on their faces ever. They appreciate it though. Both times that we were here, my partner had noticed a little older lady who always was sweeping the stairs in the main lobby area. Last time (three years ago) and this time she gave her a $20 tip. This time she approached the lady and extended the $20 bill. The lady looked at it and burst into tears and hugged her and wouldn’t let her go for a minute. Obviously that meant much to that lady’s family. Currency We’ve been in the Playa Del Carmen area seven times over the past decade and we never change any money to Pesos. We pay with a credit card mostly (travel reward type with no foreign exchange fee) and tip in dollars. The stores can all do US or Mexican money and I imagine other currencies if you want to go that way. I read somewhere that if you charge things that you should do it in Pesos to get the best exchange rate. I’m no expert however. Buffet The Buffet is amazing and we tended to use it the most for dinners rather than the theme restaurants. We’ve done both but the Buffet here is just great with a new slate of incredible entrées every night. Sometimes Crab, sometimes steak and just amazing stuff everywhere. Other resorts that we’ve stayed at we do it differently but here, the majority of nights, we dined at the buffet. Sitting on couches We enjoy sitting on the couches outside at the bottom of the grand staircase. It’s the best for people watching. We’ll get a cocktail and sit for a half hour there before dinner and just watch the world go by. There is usually a display near for the theme of the night with special drinks and a photo opportunity. Walking We love Playacar because of our morning walks. We walk all over in Playacar on the sidewalks, look at the various resorts from the street. Sometimes we’ll walk through the other RIU resorts for variety or shade. Never are you solicited in Playacar. Even the taxi drivers have to give the guard their driver’s license when they come in and get it back when they leave. We also love walking on the beach. If you go right you’ll go towards the other RIU Resorts as well as others. If you go left you’ll go toward the downtown area of Playa del Carmen where all of the high-end and touristy shops are. It’s called Fifth Avenue in Playa del Carmen and it’s a quick walk either on the beach by going left or on the street by going to the right as you come out of the hotel. We like the RIU Palace Riviera Maya because it is more traditional in décor. It’s getting a little older but it’s grand. The RIU Palace Mexico had a remodel that we really don’t like. It’s traditional décor has been joined with pink and purple glittery effect that we don’t think goes very well and wasn’t that well designed. The RIU Playacar is a mid-range resort that had a major rehab and it was done very well – modern but not Vegas-like. Overall, go to this resort and take advantage of the other resorts and their variety. Everyone is on the team and they all want you to have a good time. We did!!

Third Visit
nwaynesworld, Nova Scotia
Sun Feb 19 13:01:46 EST 2017
Very nice resort. The grounds are beautiful. The property is well maintained. However, the buildings will soon require some updating. The people working at the resort are the best. The beach is one of the nicest I have seen. See Videos on You Tube Channel: nwaynesworld

We booked the wrong RIU
Neil M, Cambridge, United Kingdom
Sun Feb 19 07:09:25 EST 2017
The LOCATION - Playacar is just picture perfect, set on a palm fringed, white soft sandy clean beach, with beautiful turquoise blue warm shallow sea (no weed or rocks, nor tour hustlers). Just a short walk to the local shops, and only 20 mins stroll from central Playa del Carmen Bars & Cafes with 5th Avenue Shopping, and only 45 mins from the Airport. The STAFF – Are all brilliant, always happy & smiling, and always willing to help. Too many wonderful staff to mention by name, but Santos was the best! The FOOD – With five al-a-carte restaurants, and one buffet to chose from, no one can complain about the Food & Drink, exceptional variety, of very high quality & quantity. Never short of a waiter to serve unlimited branded drinks with a smile. The HOTEL - Having previously enjoyed a wonderful 10 night stay at the Royal Hideaway in Playacar, we were keen to return to Playacar and were told that the RIU Palace had recently been renovated (2016) with a modern new look, new furniture and massive reconstruction & decorative over-haul - Simply Stunning! So we booked 14 nights at the RIU Palace Rivera Maya in Playacar, only to discover upon arrival that there are six RIU Hotels in Playacar, and we had booked into the older traditional Mexican/Spanish resort, in need of attention, old & tatty furniture, needs a major revamp. So BEWARE, the New Modern RIU Resort is the RIU Palace MEXICO in Playacar (our mistake!). The Hotel is good, but not great! This is at best a low 4* resort, most defiantly not 5*. All-inclusive, with full use of all neighbouring RIU Resort facilities is not true, as you cannot dine in the evenings and explore the different restaurants at the other RIU Hotels. The ROOM - Our first room was awful, smelly, damp & moldy, broken AC (all common complaints), and a view of the next door hotel wall. We had booked a Junior Suite with "Garden View", which is VERY misleading, as the "garden" is just a 4m strip of grass between the adjacent hotel wall - very unpleasant. We asked to be moved, but were refused, unless we agreed to upgrade. We were forced to pay US$320 for a Courtyard Room - same room size, but with a much better view of the central avenue gardens. The WiFi - Is the worst, most unreliable, poorest intermittent signal poolside, I've recently experienced, with the constant frustration of having to re-sign-in - Needs urgent upgrade in these modern connected era. Everyone has SmartPhones & tablets and an essential service for Business owners & travellers alike. The POOL - Only one pool, which is VERY lively, and VERY loud. Constant THUMPING music, playing the SAME TRACKS EVERYDAY, poolside games, constant announcements, dancing and drunken "entertainment". Unfortunately we had to move onto the beach to chill & escape the noise (no 2nd relaxation pool), and to escape the constant pestering of the entertainment staff to "join-in the fun". Not for us, not everyone wants to play Bingo, do Aerobics, play Volleyball, etc etc - we're on holiday and just wanted to chill & relax!!! Also a serious lack of umbrellas & tables, the cause of many amusing "fights". The ENTERTAINMENT – Was excellent, but being in Mexico, it's no surprise that everyone spoke Spanish, with announcements & entertainment being primarily in Spanish. Not so good for the vast majority of USA, Canadian, Brits and other English speaking guests, who had difficulty in understanding the staffs' strong Spanish accents. Good but not Great !

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