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Riu Palace Riviera Maya


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Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-87...
E-mail Address: /sapmnt/P01/transfer/MM/out
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The latest brand new luxurious hotel to the Riu family! 400 elegant junior suites, many with hydro massage bathtub.All rooms have the famous Riu Liquor dispensers and mini bars. Riu Palace Riviera Maya features 24 All-Inclusive, five specialty reataurants/one buffet restaurant,four bars, two pools with jacuzzis & swip-up pool bar, one tennis court, spa services and exchange privileges with the other Riu Hotels.
Total Rooms: 400
Year Opened: 2006 Credit Cards:
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
ROOM TYPES
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 7 Restaurants at Riu Palace Riviera Maya:
Pool Snack Bar -
Main Restaurant - With non smoking area and terrace, offering buffet style dining and show cooking stations.Theme dinners served three times a week.
Mexican Restaurant - Reservations required Dress Code: Casual Formal
Grill Steakhouse - Reservations required Dress Code: Casual Formal
A La Carte Gourmet - For Dinner. Reservations required Dress Code: Casual Formal
Japanese - Reservations required Dress Code: Casual Formal
Brazilian - Reservations required Dress Code: Casual Formal
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly entertainment including Live Music and Riu Theme Shows, La Pinata Disco at the Riu Tequila entrance and drinks included.
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2731 Recommend
2731 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4829 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Riu review plus Riu vs Iberostar vs Gran Bahia
Jo57030, Montreal, Canada
Wed Sep 21 08:58:33 EDT 2016
My wife, my daughter and I unfortunately had to came back from our 11 days trip at this wonderful place, the Riu Palace Riviera Maya, which we stayed at from September 6 to 17. We were scheduled to vacation at the Playacar but the place was overbooked and we, and a few other guests that we met, were all luckily upgraded to the Palace Riviera Maya. This was our fourth trip to the Riviera Maya, having previously stayed at the Iberostar Paraiso Del Mar and Maya, and at the Gran Bahia Principe Sian Ka’an. As many have said before me, the place itself is wonderful although very small. From the main building where you will find the lobby and two bars, you walk out straight to the rest of the place. On each side are the restaurants and main buffet and the buildings containing the all the room. The pool is a short walk in front of you and is hiding the beach that is just behind. Whatever room you are given, you are always a short walk from anywhere in this resort. There is a second buffet that opens from 11 to 6 and becomes the steakhouse restaurant at 6:30 right by the pool. The food is good but definitely lacks a bit of variety. For example, hash brown potatoes were the only kind of potatoes offered in the morning. Understand me, I ate at least 2 every morning (potato guy, what can I do?) but I would have loved to see roasted ones occasionally. This observation also applies to deserts, which were almost always the same. Food is a huge factor on our resort selection, so it was good, but selection and variety could both greatly improve. We mostly ate at the buffet but out of the 5 restaurants, we tried the Brazilian which was very average and the steakhouse, which we loved. We did not try the Japanese, French nor Mexican restaurants. Comments from the guests that tried them were usually on the minus side, people generally preferring the buffet. Nice thing about the restaurants is that you do not have to reserve like most other resorts. You can just walk in and eat every night if you wish to do so. That was GREAT and other resorts should imitate. The pool has many entry points, a sit up bar, 12 water beds, one working spa, a few intimate areas and around it, plenty of chairs, several with umbrellas. The animation team is pleasant and very not pushy if you do not want to participate in any activity. Water quality is of course not the best, but it is very understandable for obvious reasons... As far as the beach is concerned, it is by miles the nicest that I have personally seen in Mexico. It can also easily be walked on every side. I walked to Playa Del Carmen (about 20 minutes) and reached the point on the other side (about 30 minutes). If you walk this way, you will pass by 3 other Rius, the Playacar, Palace Mexico and Yucatan, which you can visit if you wish to do so. As far as the water is concerned, no rocks, not many fish but clear turquoise water with lots of waves when the winds pick up. Of course, some merchants will offer you jewelry, sunglasses, cigars (among other stuff...) but again, they are not annoying. I do not care that much about the room, as long as it has a dresser and that it is clean. No problem here. Of course, we are in Mexico, so humidity will sometimes cause the room to smell; bring plugins people, it takes care of the problem! The fridge we had was always very cold and since we leave a daily $2.00 tip, we do get all the beer, soda and water that we need. Someone even came knocking the door a few times to make sure that we did not need even more. There is also an alcohol dispenser with 4 different brands of liquor in the room, if that is your thing. The service at this resort was absolutely fantastic and probably the very best that I have ever experienced. As usual, tipping seemed to be quite rare from all the guests, but nonetheless, the staff still offered, for almost all of them, a friendly service. Wifi was free although it did not work consistently when you got close to the beach. As for the nightly shows, I did not really enjoy any but the karaoke night, which was fun to watch. Most shows were done with the animation people and if they are OK during the day, they are not pro dancers and it showed. Since I have visited the Iberostar Maya, the Gran Bahia Sian Ka’an and the Riu Palace Riviera Maya and that all are about in the same bracket price, I can probably dress a good comparison between them to help you choose the one that you would prefer. RIU PALACE RM SIAN KA’AN IBEROSTAR MAYA SERVICE 10 8 9 BEACH 10 5 7 POOL 8 5 9 ANIMATION 9 7 8 FOOD 8 10 6 SNORKELING 1 9 8 ROOM 9 7 8 SHOWS 5 9 8 OVERALL 9 8 7 For my rating, I do not like the animation guys to be too pushy, that is why I rated the Riu better than the other 2. However, for the younger crowd that likes to participate, you would certainly prefer the Iberostar. Also note that there is no disco at the Riu, but the popular Coco Bongo is closer than the other 2 resorts. Also note that the Sian Ka’an is for adults only, which at times, even if I like kids, is greatly appreciated for obvious reasons... Both the Sian Ka’an and the Maya are part of large complexes, which means that you can walk a lot if you like. However the Sian Ka’an requires a lot of cart riding to get to the beach or the other resorts within the complex, which at times, can become a bit annoying. I suppose the young crowd would prefer the Iberostar, the older the Sian Ka'an and tmost of the rest the Riu. Finally, for more details on these 2 resorts, I also posted reviews for each one of them and you can read them if you wish to do so. More>

Great staff who always go the extra mile!
Shorty502014, Hampshire, United Kingdom
Tue Sep 20 13:30:19 EDT 2016
Have stayed at the hotel many times and it is always a fantastic experience. During our 2016 September stay my partner slipped on the sand whilst playing volleyball and needed to go to the hospital. The staff were brilliant, even carrying his food to the table whilst he used the crutches. We still enjoyed our holiday. Will hopefully return next year😄 More>

Best Week Ever!
Amy T,
Mon Sep 19 17:55:40 EDT 2016
We stayed back in April 2014, and had the most amazing time! The hotel was extremely clean, hard working staff, and we received wonderful service! The food was delicious and there was several restaurants and ethnicitys to choose from. My favorite was watching the sun rise and just relaxing on the beach, listening to the waves. In the evening, the hotel offered nightly entertainment. We enjoyed the shows very much!! I would love to return again soon! More>

Just amazing! definitely will be back
Alicia L,
Mon Sep 19 15:45:02 EDT 2016
we stayed at the Riu palace riviera maya on sept. 12th -16th....and we would definitely stay again!!...all inclusive is the way to go folks...the food at Don manolo was amaziiiiing everytime!! me and my husband only ate there all week each day they have a different menu. they also serve breakfast,which can be packed because it is the only restaurant that does. Daniel the server was amazing and actually all the servers every night was amazing.(side note the water is not potable so ask for bottled water no ice in your drinks) we did not try the other restaurants because it requires slacks for men...which we did jot bring and it is way to hot for that anyway..so that part was kind of a pain. the beach is clean and just beautiful..we walked it at night as well and loved even more! there is entertainment every night...the best one was the Michael Jackson show...it made you double take for real he was dead on..the hotel and its aesthetics is just beautiful...the rooms are kind of dated and do need a little updating..but they are clean and quite roomy( we stayed in the junior executive suite) we had a view of the courtyard and pools. also if you stay at this riu hotel you get access to the other riu resorts on the strip..we went to the riu hotel next door to watch a show so that was nice. the service is impeccable they area very nice!! it is super humid so drink plenty of bottle water and bring extra clothes because you will be soaked!!! overall this stay was great ... More>

Anniversary disappointment
MALL60, Sunderland
Mon Sep 19 15:36:50 EDT 2016
We stayed at the RPPA in cancun 2 yrs ago so had no hesitation in booking the RPRM for our 35th wedding anniversary. When we booked the travel agent said she would inform the hotel we were celebrating our anniversary. When we arrived we didn't like the garden room we had been allocated, it was dark and oppressing. We went straight back to reception and asked to be moved to a court yard room. This had not been a problem in RPPA. We were informed we would have to pay $700 to be moved. After some discussion (which we could have done without after a 10 hr flight) we were allocated room 1099 free of charge . We were very pleased with this room. On our anniversary we expected to receive something in our room from the hotel, as we had been advised by the travel agent,however we were very disappointed as we didn't receive anything even though our anniversary cards were all around the room. It was only when speaking to another couple who had also booked through Thomsons that we discovered they were celebrating their anniversary and had received a free upgrade to the top floor on arrival and a btl of champagne was awaiting for them in their room. On their anniversary they received another btl of champagne and chocolate dipped strawberries! We raised this with Maria the Thompson rep. She was very apologetic and said the hotel had been informed that we were here to celebrate our anniversary. She said she would contact the hotel again and ask them to send us some champagne. Unfortunately a week after we still haven't received anything and advised Maria not to bother now it's way to late. This hotel is AI so we can have as many glasses of champagne as we like, but it's the small gestures and thought that turns a good holiday into a wonderful holiday and makes you feel a valued customer. Apart from this disappointment we would still praise the very hard working and friendly bar staff and restaurant waiters. More>



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