Cancun

Riu Palace Riviera Maya


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All Inclusive    

2019 Exceptional Values
Free Symbolic Weddings: Restrictions apply-see applebeachbrides.com.
Honeymoon: Surprise gift in room, small bottle of Tequila, king bed (subject to availability at time of check-in), late check-out (subject to availability at time of departure), complimentary upgrade to next available room category (subject to availability and upon request), $35 spa credit on a selected couples massage for two (120 min). This discount applies per couple, per stay and does not apply with other promotions and discounts.

Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piñata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-877-2
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Hobie Cats: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong, One introductory scuba diving lesson in the pool
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
This luxurious resort, is the ultimate in pampered first-class service. Rising along a spectacular stretch of white sandy beach and framed by tropical palm trees. This spectacular hotel boasts 400 elegant junior suites with hydro-massage bathtubs and all of RIU's distinctive amenities, such as a minibar & liquor dispenser. Exchange privileges with Riu Palace Mexico, Riu Yucatan, Riu Playacar and Riu Tequila. Beach: Beautiful white sand beach, framed by tropical palm trees.
Total Rooms: 400
Year Opened: 2006 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Main restaurant gentlemen no sleeveless t-shirts. Theme restaurants gentlemen no slee veless t-shirts, long trousers.
ROOM TYPES
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
JUNIOR SUITE CONNECTING ROOM
Connecting rooms are two rooms, being sold as one unit. For the room descriptions, please review the Junior Suite description.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 11 Restaurants at Riu Palace Riviera Maya:
La Habana - Lobby bar
Agave - Open for dinner. Cuisine: Mexican.
Daiquiri - Poolside bar with swim-up bar
Sports Bar -
Yashima - Open for dinner. Cuisine: Japanese.
Pool Bar - Pool area beverage service.
Krystal - Fusion cuisine restaurant. A la carte. Open for dinner.
Lirico - Lounge bar with terrace
Chilis - Open for lunch with snacks and is open as a grill steakhouse for dinner. Note: dress code for dinner: gentlemen are required to wear long trousers and shirts with sleeves
La Plaza Bar -
Botafogo - Open for dinner. Cuisine: Brazilian.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Daytime entertainment program for adults (daily).
Nightly Activities & Entertainment:
Live music, shows or RIU evening program (daily)
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
3039 Recommend
3039 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 6250reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Excellente!!!
KENNETH M.
Feb 26 2019
The Riu Riviera is an amazing resort. The rooms were comfortable, food was great and service was top notch!
Customer Rating: 

Stressful return to the airport
DEBRA S.
Feb 18 2019
Apple representative gave us the wrong information for the return trip to the airport, and confirmed by our friends.We had to take a cab to the airport at a cost of $60.00. While at the hotel, the waitstaff in the restaurants were amazing -they couldn't be any friendly or attentive
Customer Rating: 

Very disappointing
JANNE H.
Feb 13 2019
My room was extremely musty (moldy) smelling. I was offered to change rooms but most options were not much better and the idea of packing up all of our stuff was overwhelming. All clothing worn or NOT, had to be washed and / or drycleaned. Some things need more than one washing. VERY BAD feeling about the hotel. I thought I was staying at a resort equal to a Mariott or Hilton oh boy was I wrong
Customer Rating: 

Restaurant Service
CONSTANDENO H.
Feb 13 2019
Specialty restaurants were understaffed. The Agave had one server for the entire restaurant. He had to take orders, serve, and bus tables. As a result, food came out cold. The captain of the server was nowhere in support of the waiter. This was the extreme. Service in the buffet was very good, and in most of the other restaurants as well.
Customer Rating: 

Hot Water
JANET S.
Jan 28 2019
We had two days that we did not have hot water. Both days we had to leave early for excursions. Front desk not attentive to hot water needs.
Customer Rating: 

Great place, great location
DAVID S.
Jan 28 2019
The RIU properties are always nice. Clean, food is good, people are great. I will use RIU again.
Customer Rating: 

Hotel room
JOSEPH F.
Jan 03 2019
The hotel was very beautiful, service & the food was great! Strongly recommend that portion of the hotel. However before we arrived, we had seen the comments about the musty aroma in the rooms. We smelled it when we entered but we got used to it. When we got home, we noticed all our clothes & bags carried that aroma back home with us. Even when I open up my iPad, I smell it. I feel bad, I loved the hotel main grounds, service, & the food, but they really need to update the rooms & fix the problem of the musty odor!
Customer Rating: 

Friendly staff but in need of repair
CYNTHIA P.
Jan 03 2019
The staff was very friendly, but the hotel was in need of repair. There were so many tiles missing in the pool tha when you rubbed against the side more tiles fell.
Customer Rating: 

Nice hotel, but need renowation...
MAREK L.
Nov 27 2018
Nice hotel, but need renowation asap, we have problem with the key , can not open a roon on our 1st night. We was waiting 3 hours, they fixed. Paint in the room peeling from the wall...
Customer Rating: 

Riu Palace @ Riviera Maya in Mexico
GARY W.
Nov 06 2018
This is our 8th stay at the Riu Palace in Riviera Maya. The staff is awesome, they always remember us and they go out of their way to make us feel welcome. We love the location of this resort because we can safely walk to town, we can take the ferry over to Cozumel, you can take the ferry over to Isla Mujeres, you can visit the 4 other Riu's that are in walking distance. It is just a great place to vacation and we plan on going back. Our biggest concern is that the Riu Palace in Riviera Maya is scheduled for remodel in 2019. Our hope is that they keep some of the current character of the resort and don't make it too modern.
Customer Rating: 

The Royal treatment at the Palace
DEENA M.
Nov 01 2018
Staying at the Riu palace resorts is such a pleasure. Nothing is a problem. The staff is so attentive, and friendly. I feel like a Queen when we stay there. The entire staff works very hard. Every one hustles
Customer Rating: 

TripAdvisor Traveller Reviews
Fantastic time
Paul R,
Mon Apr 08 10:21:52 EDT 2019
Have just returned from RIU Palace Rivera Maya, we had an absolutely fantastic time. The staff throughout the entire hotel were fantastic, nothing was too much trouble for any of them ,and always with a smile. A big shout out has to go to German the poolside waiter who was fantastic with my mother and her friend, too many raspberry vodkas. And above all the entertainment team were amazing, one of the best ever, they work tirelessly to ensure that guests have a good time. Evening entertainment was brilliant too, very professional and hugely entertaining. I stayed in room 1097, which was gorgeous, a massive king size bed, which had clean sheets every day and a truly lovely view. I highly recommend a visit here.

Save your money and time!
simonrB121UV, Taunton, Massachusetts
Sun Apr 07 16:37:52 EDT 2019
The worst check in I have ever experienced in my life! Checked in this afternoon with my family and two kids ages 5 and 9 which were on the reservation and was given one bed. After speaking with Ramiro at the front desk who supposedly is a Manager was told that there was nothing they could do and when I asked in what bed my kids should sleep On the solution was to bring in one rollaway, well that solves where one can sleep not the other. After going back and forth and with no solution Ramiro simply walked away. Since our agent booked this through Apple Vacations we decided to reach out to their representative who was here at the hotel who really was no help either and very argumentative. The hotel is in total disrepair with chipped tiles in the guest rooms, cracked lamp shades and missing tiles in the pool. The only good thing is staff in the restraunts so far have been really nice. Save your money as there are plenty of other hotels in the area and probably for less than what you will pay here.

riu palace 2019 vacation
GoPlaces17813605083, Ottawa, Canada
Sat Apr 06 11:25:10 EDT 2019
overall felt food quality and room with service was same as standard riu resorts not worth the exxtra monies paid for riu palace .disappointedd with cleanliness of pool old know they are getting upgraded but then should have been a better price. ikes the smaller number of rooms more personal.needs netting in eating area so birds not such an issue

Enjoyed it, didn't love it
sethsaith, Chicago, Illinois
Thu Apr 04 09:24:58 EDT 2019
Though renovations are coming, the facility is beautiful. The location is great, and the seaweed all over the beach obviously isn't the hotel's fault. The staff is nice, though the bellmen, maids, wait staff and pool service staff far more so than the front desk staff, who weren't particularly warm. Much to love with the overall experience, but weird hiccups that hampered a "relaxing vacation." Upon check in, my keys didn't work, twice. The outlet next to my bed was loose--and went unfixed, despite my reporting this--so I was concerned about my phone and batteries not charging. The food options were generally decent and plentiful, but at a lunch buffet I wanted a hamburger, which was available, but there were no buns. And it literally took 15 minutes for them to get one. Riu was recommended to me, and in terms of the structure itself, I'm glad I stayed here over Hilton, Hyatt and Paradisus. It was a pretty good value. But I think I would try somewhere else if there is to be a next time.

no decaf
Passenger59074126516,
Thu Apr 04 06:07:10 EDT 2019
i called front desk to get decaf coffee for my room they said ok tomorrow 7 days later we left and still no decaf shower drain clogged and they did not fix it toilet barely flushed and they did not fix it



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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