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Riu Palace Riviera Maya

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Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piñata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.

Local Phone: 011-52-984-87...
E-mail Address: /sapmnt/P01/transfer/MM/out
Website Address: www.riu.com
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Holes: 18
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The latest brand new luxurious hotel to the Riu family! 400 elegant junior suites, many with hydro massage bathtub.All rooms have the famous Riu Liquor dispensers and mini bars. Riu Palace Riviera Maya features 24 All-Inclusive, five specialty reataurants/one buffet restaurant,four bars, two pools with jacuzzis & swip-up pool bar, one tennis court, spa services and exchange privileges with the other Riu Hotels.
Total Rooms: 400
Year Opened: 2006 Credit Cards:
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe

Cribs available on request basis at no charge.
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 7 Restaurants at Riu Palace Riviera Maya:
Japanese - Reservations required Dress Code: Casual Formal
Brazilian - Reservations required Dress Code: Casual Formal
Pool Snack Bar -
Main Restaurant - With non smoking area and terrace, offering buffet style dining and show cooking stations.Theme dinners served three times a week.
Mexican Restaurant - Reservations required Dress Code: Casual Formal
Grill Steakhouse - Reservations required Dress Code: Casual Formal
A La Carte Gourmet - For Dinner. Reservations required Dress Code: Casual Formal
Nightly Activities & Entertainment:
Nightly entertainment including Live Music and Riu Theme Shows, La Pinata Disco at the Riu Tequila entrance and drinks included.

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
2200 Recommend
2200 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4046 reviews
What to expect

TripAdvisor Traveller Reviews
Birthday Celebration
Lady D, New York City, New York
Thu Oct 01 15:56:12 EDT 2015
My best friend and I celebrated my birthday in Playa del Carmen at The Royal Playa del Carmen from 9/25 to 9/29. This hotel is really kind of grand and just beautiful and so is the staff. The check-in process was very easy. We were offered a beverage upon approaching the front desk for check in. It was Deee-Lish. The front desk person (Sorry, I forget his name) he was very nice and gave us a lot of information about where to go, dinner reservations and the hotel layout. We were able to check in at arrival even though it was before check-in time. Friday, first day at the hotel was pretty laid back. We walked around and noticed that there are a lot of couples and older Europeans that stay at this hotel. So, if you're looking for a place to "turn up" or for a lot of singles or people of color (besides the staff), you might want to stay somewhere else. My girlfriend and I were the only people of color there. We still enjoyed ourselves and we didn't feel out of place at all, but we did get a lot of stares and inquiries about our hair (I have twists and she has braids). We were even approached by two elderly women to ask "where are you from?" We said "The US" they said "American?!" We said "Yes!" They seemed so puzzled and surprised. We thought it was cute. We had dinner at the Grill and Steakhouse. The food was yummy. There were several different options. Our waiter was very attentive. He even gave me an extra lobster tail. Later that night we went to a club called the Palazzo. Again...not many - I mean ANY people of color so...if you're trying to hear r&b, rap, hip hop, reggae...you are in the wrong place. We still had fun, but we wish they could have thrown us a bone and played something other than Pit Bull and house music. Saturday - it rained the ENTIRE DAY! from sun up to sun down, but we still had a good time and the staff are very accommodating to make your stay pleasurable no matter what the weather. We had dinner at the Brazilian restaurant.The food was good and plenty. The dessert bar at this place is better than any of the other desserts offered at the other restaurants. On our way back from the restaurant, we ran into this cutie pie named Joshua from the Coco Bongo booth. We made arrangements to take a group bus to Coco Bongo which is nice because you are going with a group of people, it's a good price for entrance into the club, a section for your group and round trip transportation. Coco Bongo was amazing. The shows were awesome. Usually, I'm not really into shows, but I was thoroughly entertained. Again, the music wasn't my taste and I think all the clubs have the same play list, but it was a nice time. It's super crowded - I'm sure they were well beyond fire safety and occupancy limits but if you can get past that and random men trying to tongue you down - You'll enjoy yourself. Sunday, the sun came out around 10:30 - 11:00 and we lounged all day at the beach. Victor was very attentive. He made sure we always had a drink in our hand. We had dinner at Yashima restaurant - The food was just ok...Later that night we went to Blue Parrot or Parrot Bay - I can't remember, but again, it was a very nice time. There was plenty of room so you're not crushed like you are at Coco Bongo. Monday, we relaxed at the beach, which did not have alot of crazy seaweed like previous reviews indicate. It could be the time of year, but we did see staff maintaining the beach. We had dinner at Don Manolo. You can't go wrong with this place. We had breakfast there every morning. There's so many options and the food is good. Afterwards, we walked all the way to 12th Avenue. It was a nice walk from the hotel, but very doable. If you go into the shopping center that's a little ways outside of the gate that gives you entrance into where the resorts are, you can walk this very long strip of stores and souvenir shops. Eventually, you will end up on 12th. Tuesday morning, our last day, we took in a little morning sun and the staff pretended to be sad we were leaving and gave us hugs - lol. We had no problems checking out and that was it. All in all - Great trip, Great Hotel, Great Staff. More>

csg227, Dundee, United Kingdom
Sun Sep 27 12:14:18 EDT 2015
Check very quick and efficient,hotel lobby very large and beautiful. Staff are amazing they work very hard and appear happy too we always received excellent service and staff were very friendly. Room was lovely, bathroom spacious but bath and shower could benefit from refurb. The pool and beach were lovely, staff worked very hard at ensuring you always had a drink and were entertained. Very relaxing holiday in a beautiful location with amazing staff. More>

Great trip with the family!
Barrett M, Andover, Kansas
Thu Sep 24 14:40:38 EDT 2015
We just spent 5 nights at the Riu with 70 of our closest friends and family. My brother-in-law had a destination wedding on the resort and it was awesome. The staff at the hotel was super friendly and put up with my spanglish very well. If you're sitting out in the courtyard, the beach, or by the pool there will always be a drink in your hand. If you're hungry there is always a restaurant open or 24hr room service. There are options to eat traditional Mexican food if you'd like. The buffets have everything you can think of. The Mango was delicious. The bacon was perfect. They made every style of eggs for breakfast. There was even a whip-cream dispenser next to the ice cream at dinner. Ahhhmazing. We travelled with our 3 yr old and he had a blast in the pool and the beach. If you're traveling with a smaller child bring a white noise machine, the hotel has a great entertainment program at night that can last until 11. So find a travel size one and you'll be fine. I think the entire family used FunJet to book the trip, the transport we used to and from the airport (and were very impressed with) was Lomas Travel. It is seriously worth going out of your way to use Lomas Travel, the guys with the teal blue shirts and white ties. On your way home when you get to the airport for your departure they will help you check-in and get your tickets fast. We were running behind with our huge group, 3 yr. old in a stroller, when a Lomas rep told us to follow him. He led us to a kiosk and we were checked-in and our bags checked before anyone else in our group. He turned to us and said 'I am the master...' and I really think he was... The Riu had a great atmosphere, everyone was friendly, and very accommodating. Worth checking out if you're looking for a relaxing resort in Playa Del Carmen. It's hard to be back in Kansas after such a great trip. More>

Very nice
Arothipad, Brooklyn, New York, USA
Thu Sep 24 14:23:24 EDT 2015
Spent last week Monday to Friday. Arrived early , about noon, and was very happy that a room was ready, didn't have to wait till 3 pm to crash after the trip. Food at buffet is exceptional...never bothered with any reservations. Service everywhere was great. Tons of seaweed on beach but we never went into the ocean anyhow. Many lazy days under the gorgeous palm trees on the beach close to the pool...you just have to move the lounges to stay in the shade. the one pool is not very large, compared , for example, to the iberostar grand in playa paraiso, but it didn't feel too crowded. Didn't need to play the towel game to get a lounge, although we did, almost out of habit. Room was a bit small and musty, hallways were rather dark and dingy, but the lobby and grounds were beautiful. overall, the place was great. Will return. More>

Beautiful property and great location
travelgal214938, Minneapolis, Minnesota
Tue Sep 22 15:02:18 EDT 2015
I did nothing but read reviews before I went on this trip. Very important to me to stay in a nice hotel. This one was a good pick. It was my first time to Playa del Carmen. First, make sure to make arrangements to be transported to the hotel from the airport. This hotel does not provide a shuttle, so it cost $100 each way to get to and from the airport. We ended up negotiating for less (about $70). Also, I was most concerned about a clean hotel and the water. The drinking water they provide is safe to drink. However, the water in the hotel (sinks, showers) are not filtered so be careful to only use bottled water. They supply plenty of bottled water for you which is nice and you can ask for more for no charge. I did get slightly sick when I got home, but nothing too bad, and thankfully, was not sick during the trip. Overall, for the price this hotel was worth it. It's a beautiful/large property both inside and out. The outdoors and the pool were awesome!! You don't have to worry about the pools being overcrowded. We stayed 5 days and only had trouble getting lounge chairs 1 of those days, but asked one of the guys working around the pool and they brought us two chairs! The weather was perfect everyday. Hot to lounge by the pool and cooled down at night when the sun went down. The pool temp was perfect. You can jump right in and never feel cold (this was end of May). The resort is right on the beach. The beach is clean, and this resort has a lot of space (compared to other hotels). The rooms were nice and had space for the basic room with a small balcony. The hotel itself is a old spanish feel, and my ONLY complaint about this property and stay is the toilets sucked. They wouldn't flush. We had to call on two different occasions to get it fixed, and then after the second time gave up. They have an older toilet system and the toilets just don't have very much power. I even went downstairs in the hotel lobby to use the restroom when ours wasn't working and they did the same thing. The food was good, not amazing but good. There's two buffets - 1 nice one, and 1 not so nice one (by the pool). It's open outdoors, birds are constantly flying in and out looking for food, and the food itself is just yucky. But, if you are hungry during the day it's the only choice. The nicer buffet is open breakfast, lunch, and dinner and does not require reservations. The food selection and restaurant itself is nice. Around noon everyday you have to make reservations to eat at the other restaurants, which mainly give you a shortened menu to choose an app, entree, and desert, and then they offer wine and drinks as much as you want. I liked the mexican restaurant and the fusion restaurant the best. At the fusion restaurant they kept bringing champagne. At the mexican restaurant, there was a buffet of appetizers to enjoy before the entrees came out. Same with the brazilian restaurant. We tipped the really nice waiters, but saw people around us were not tipping. The property is very close to 5th ave. You could walk (we did one day and were exhausted) but taxi takes 2 mins and only costs 5 pesos. During the day people bug you to come to their booths, and at night (take a taxi at night) everything turns into nightclubs. We were surprised to find clubs played the same music I listen to in the states, and were equally as fun. Good time. During the day many people will approach you about various activities. Make sure to set up any activities with the people onsite in the hotel lobby. We heard many stories about folks who paid but no one ever showed up because they set up elsewhere. Overall, the trip was really relaxing. This is not a party hotel, not a young person hang out, so it is quiet at night. They have boring entertainment overall, but if you are just looking to relax in good weather by the beach or at the pool, this does it. Mainly couples and friends stayed here. We didn't see kids or families very much, which was nice! Oh, and the wi-fi is free, but spotty. It worked sometimes and then wouldn't work other times so don't come here expecting to login and work like I did. More>

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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating