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Riu Palace Riviera Maya


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Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piata discotheque.

Find more information about Riu Hotels & Resorts.

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HOTEL LOCATION
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.
Address: CONDOMINIOS PLAYA CAR PLAYA DEL CAR
QUINTANA ROO
QR

MX
Local Phone: 011-52-984-87...
E-mail Address: /sapmnt/P01/transfer/MM/out
Website Address: www.riu.com
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Golf: CLOSEBY
Holes: 18
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The latest brand new luxurious hotel to the Riu family! 400 elegant junior suites, many with hydro massage bathtub.All rooms have the famous Riu Liquor dispensers and mini bars. Riu Palace Riviera Maya features 24 All-Inclusive, five specialty reataurants/one buffet restaurant,four bars, two pools with jacuzzis & swip-up pool bar, one tennis court, spa services and exchange privileges with the other Riu Hotels.
Total Rooms: 400
Year Opened: 2006 Credit Cards:
HOTEL RESTRICTIONS
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
ROOM TYPES
JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUPERIOR JUNIOR SUITE
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Shower
Balcony or Terrace
Minibar
Hair Dryer
Telephone
Room Safe
Satellite
SUITE WITH JACUZZI
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Jacuzzi
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
SUITE
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Fan
Balcony or Terrace
Minibar
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Cribs available on request basis at no charge.
DINING
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 7 Restaurants at Riu Palace Riviera Maya:
Brazilian - Reservations required Dress Code: Casual Formal
Pool Snack Bar -
Main Restaurant - With non smoking area and terrace, offering buffet style dining and show cooking stations.Theme dinners served three times a week.
Mexican Restaurant - Reservations required Dress Code: Casual Formal
Grill Steakhouse - Reservations required Dress Code: Casual Formal
A La Carte Gourmet - For Dinner. Reservations required Dress Code: Casual Formal
Japanese - Reservations required Dress Code: Casual Formal
ACTIVITIES & ENTERTAINMENT
Nightly Activities & Entertainment:
Nightly entertainment including Live Music and Riu Theme Shows, La Pinata Disco at the Riu Tequila entrance and drinks included.
CHILDREN'S PROGRAMS

Children's Facilities
PlayGround
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
2731 Recommend
2731 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4270 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Best All Inclusive
t2311ps, Burlington
Thu Feb 04 06:20:55 EST 2016
Stayed at the Riu Palace Riviera Maya for 2 weeks staring Jan 18-16. (Signature Tours) On arrival check in was quick and easy, we were assigned room 3071 which is in the south wing. Upon entering the room we noticed a very strong musty odor and a “sewage” smell and we put this down to the room not have been used recently. Over night the odors appeared to have dissipated but we found this room was right over the entertainment area and was very noisy till 11.30 pm. So Tuesday morning we approached the front desk for a room change which they were quite willing to do so but not until Wednesday as the hotel was full. Tuesday night the sewage smell was back and very strong. We contacted the front desk Wednesday morning and they said they would have a room for us and to check back at noon. We returned to the front desk at noon and they had room 1128 ready for us. This room was in the north wing facing north which was very quiet and there was no smells very fresh. The smell issue appears to a problem in areas of this hotel as others have written this up. OK now for all the good points. All the rooms and public areas were spotless clean. There was never a problem finding a lounger in the sun or shade on the beach or round the pool. Waiters were continual bring drinks down to the beach or round the pool no need to move far. All drinks were of good quality. I think the best thing about this resort was the food and the staff. The food in all the restaurants including the buffet was the best we have had at an all inclusive resort. The staff could not do enough for you and all appeared enjoy their jobs. The beach is sandy all the way into the water so no issue with rocks. Seaweed was washed up on several days but staff soon had it cleared away. The location of this hotel is ideal for easy access to town just a shady 20 min walk to the center. We would definitely recommend this hotel and would return. More>

This place made me sick!
TrishaS31, Bel Air, Maryland
Wed Feb 03 07:14:51 EST 2016
I recently traveled to Riu Palace Riveria Maya with my husband and my 2 children who are 22 and 20. The resort was beautiful, the staff was wonderful and the beach was amazing. After 2 days at the resort I became violently ill as did my 2 children. We all ate different things while we were there. We never drank the tap water and never left the resort. We were only able to eat bread and drink bottled water for the remainder of the trip. It took more than a week to fully recover. This was my first trip to Mexico and I do not plan to ever return. More>

Old and dated Hotel
Pam70, Buenos Aires, Argentina
Tue Feb 02 08:15:52 EST 2016
We stayed in Riu Palace Riviera Maya for 3 nights, at U$S 450 per night. It was the only Riu hotel with availability, that's why we chose it. The check in took almost 1 hour because of a trainee employee. When entering the room we were greeted by a cockroach. The small fridge didn't work, I had warm beers, big bottles of water and some sodas. On the second day they left for us a small plate with chocolates full of ants and a welcome note, I was like a bad joke. The service is very good, well trained except for the ones at Reception. We had the chance to visit others Riu, the remodelled Riu Playacar which looked very nice and modern, and the Riu Tequila which looked as less category. The quality of the food and drinks was very good. Our room was a Junior Suite. More>

Clean and friendly
CKimberly, New York City, New York
Tue Feb 02 05:22:05 EST 2016
The hotel lobby is beautiful, boasting high ceilings and chandeliers. I've stayed at RIU hotels in a few other countries and I always experience such friendly and accommodating staff. The hotel is clean, but the pools could have been better. The main pool had debris and you could see the oil from other pool goers collecting right near the stairs. There were always activities and games. Yoga was more stretching than poses and there was a nice head massage given afterward. The beach is beautiful!! There's 4-6 hammocks under the palms. The sand is white and the water is amazing. I didn't give 5 stars because 1. smoking is allowed and 2. there wasn't too much of a change in buffet choices. More>

Beautiful but Noisy!
granddamme, Toronto
Mon Feb 01 18:00:43 EST 2016
This hotel is magnificent in many ways! The grounds are beautiful, the beach is epic - long white sandy beach and the food is excellent! However there are a few drawbacks that affect my decision on whether to return. The entire resort is centered around the courtyard. Our junior suit superior room facedthe fountains and courtyard. The courtyard is anchored by a noisy pool at one end during the day and the plaza or open concept main theatre at the other end. The main show begins at 10:p.m. and often goes until 11:30 p.m. So whether you like it or not, you have to listen to the loud entertainment from your room every night. As a busy professional I cherish my rest and relaxation while on a sunny winter vacation and sadly I was not able to have even one quiet restful night. I also cherish the sound of the tropics which was often drowned out by loud music day and night. Also Riu has a crazy system for restaurant reservations and they can only be reserved the day of between 10:00 a.m. and 2:00 p.m. That is laughable and there was no way I was going to run in from the beach to do this - so therefore we only ate at the buffet every night. I travelled with several family members and we asked for rooms as close together as possible. They booked us at opposite ends of the resort in two different buildings even though we were all on one booking. Total nonsense! I understand that this is my personal view but it is enough for me to not return to this resort as there are numerous choices in the beautiful location of Playacar or in the Mayan Riviera in general for the high price we paid. More>



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and Apple Vacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating