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Riu Palace Riviera Maya

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Enjoy paradise and first-class personalized service at the Riu Palace Riviera Maya. Ideally located on a dazzling stretch of white sandy beach and framed by tropical trees and crystal clear turquoise waters, at this luxury resort you will create unforgettable memories. This striking Palace is located just a short distance from beautiful Playa del Carmen. Guests can enjoy exchange privileges with all RIU Resorts in Riviera Maya (dinner dining excluded).

This luxury Palace is equipped for the most discerning traveler. Junior suites are split-level with a sitting area and have a fully stocked mini-bar and liquor dispenser. Renova Spa offers the finest treatments including a beauty salon and massages. The workout center is stocked with state-of-the-art equipment.

A selection of fine a la carte restaurants include Brazilian, Japanese, Gourmet, Steakhouse, and Mexican. Recently revamped menus now offer a wide range of cuisine and finer ingredients at the a la carte restaurants, as well as the incorporation of a vegetarian menu in all restaurants. The main restaurant serves an array of buffet choices and cooking stations. The sports bar is open 24-hours and serves unlimited drinks. The swim-up bar is the perfect place for an afternoon hang-out with friends.

Riu Palace Riviera Maya provides the best entertainment for adults and children. RiuLand Kids' Club offers activities for the little ones and adults can partake in snorkeling, scuba in the pool, and windsurfing. At night, enjoy shows and live music, and then dance into the early morning hours at La Piñata discotheque.

Find more information about Riu Hotels & Resorts.

Learn more about Cancun.
Built along a spectacular stretch of beautiful white sand beach, framed by tropical palm tress and only 5 minutes away from the laid back town of Playa del Carmen.

Local Phone: 011-52-984-87...
E-mail Address: /sapmnt/P01/transfer/MM/out
Website Address: www.riu.com
Barber / Beauty Salon
Boutique Shops
Car Rental
Disco / Nightclub
Laundry / Dry Cleaning Service
Physician on Call
Number of Pools: 2
Outdoor Pools: 2     Indoor Pools: 1
Swim-up Bar
Two pools with jucuzzis and swim-up pool bar.
Holes: 18
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Water Sports on Site
Sunfish Sailing: Complimentary
Snorkeling: Complimentary
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Other Sports: Volleyball, ping pong
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Additional Charge
Sauna: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The latest brand new luxurious hotel to the Riu family! 400 elegant junior suites, many with hydro massage bathtub.All rooms have the famous Riu Liquor dispensers and mini bars. Riu Palace Riviera Maya features 24 All-Inclusive, five specialty reataurants/one buffet restaurant,four bars, two pools with jacuzzis & swip-up pool bar, one tennis court, spa services and exchange privileges with the other Riu Hotels.
Total Rooms: 400
Year Opened: 2006 Credit Cards:
Men are required to wear longs pants at the a-la-carte restaurants. Dinner dining is not included in the exchange privileges. No spring breakers; during Mar-Apr each room must have one guest at least 21 years old to check in (May-Feb 18).
King bed w/rollaway, Balcony or terrace with Jacuzzi,Split-level with living room area, ceiling fan, Satellite TV, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock, iron, ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King bed w/rollaway, Balcony or terrace, Split-level with living room area Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath shower, Hairdryer, Alarm clock,Iron and ironing board
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Lliquor dispenser, In room safe, Bathroom with hydromassage bath , most wuth baclonies or terrace with view of neighboring hotels.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe
King or 2 dbl beds, Split-level with living room area including sofa, Ceiling fan, Satellite TV, Phone, Minibar, Liquor dispenser, In room safe, Bathroom with hydromassage bath, all with balcony or terrace with courtyard view.
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Balcony or Terrace
Hair Dryer
Room Safe

Cribs available on request basis at no charge.
Riu Palace Riviera Maya features 1 meal plan options:
All Inclusive
There are 7 Restaurants at Riu Palace Riviera Maya:
Grill Steakhouse - Reservations required Dress Code: Casual Formal
A La Carte Gourmet - For Dinner. Reservations required Dress Code: Casual Formal
Japanese - Reservations required Dress Code: Casual Formal
Brazilian - Reservations required Dress Code: Casual Formal
Pool Snack Bar -
Main Restaurant - With non smoking area and terrace, offering buffet style dining and show cooking stations.Theme dinners served three times a week.
Mexican Restaurant - Reservations required Dress Code: Casual Formal
Nightly Activities & Entertainment:
Nightly entertainment including Live Music and Riu Theme Shows, La Pinata Disco at the Riu Tequila entrance and drinks included.

Children's Facilities
Children's Pool

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
2200 Recommend
2200 past Apple Vacationers would recommend Riu Palace Riviera Maya to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4134 reviews
What to expect

TripAdvisor Traveller Reviews
great hotel, great food, great staff with one exception
Wed Nov 18 14:29:47 EST 2015
Having recently returned from a 12 night break. We had a great time, the hotel and the service staff are wonderful. exceptionally helpful and great fun. The buffet was great but the al a carte places were amazing and went above and beyond. my partner and I went to the Brazilian which is a meat only eatery and they provided fish (of outstanding quality) as my partner only eats fish. this was above and beyond what we expected. the rooms are a little tired but very clean and more than comfortable enough. the evening entertainment was ok, if it was bought in, the circus show was brilliant. there was one major bug bare with the hotel and that was in entertainment team. The music around the pool was particularly annoying and as the vast majority of the guests were older it was also inappropriate. It was bad dance music played for the entertainment teams benefit rather than the guests. It was played so loud that even if you went to the beach you could not relax or doze as it was still too loud or one of the annoying team were screaming down a microphone. I even spoke to the team about one of the songs as there were English speaking kids and the entertainment team would do pool aerobics and use a song by four fingers which is about oral sex. the lyrics to which are vile and massively inappropriate for any guest that speaks English. they didn't care. They would introduce each other and dance like strippers, everything was overtly sexual and was quite degrading and a shame really and not what you expect. one evening one of the entertainment crew made his way over to us to say he wanted to have a drink with the group of people we were with. He then proceeded to order himself drink after drink. which is fine as it is all inclusive and we don't mind but he also told us he was only sat here as he needed to be with guests to drink. as he proceeded to order himself and his peers tequila. It was tacky and uncomfortable. Like I said the hotel and the staff are great - but you cant get away from the loud music or entertainment teams sexy dancing and the self involved attitude. we had a great time in the area and would have scored the hotel as a 5. More>

don't cut the hands that feed you!
ghfrenchtraveller, Metz, France
Wed Nov 18 03:29:47 EST 2015
I had a wonderful experience with my friend in this resort and for a while I had thought that people there were very nice until one of the "animacion" team posted insensitive comment regarding the death in Paris following the terror attack. Opened my eyes to how hateful they could be regarding foreigners. This person openly represents the Riu Palace Riviera Maya and have "french and french speaking clients" on their list of friends. It is a shame that no one from their office react to this. The feeling I have now and I believe many feel the same, is that we are dollars on feet but in reality they really hate us! More>

Spent a week there Nov 9-15 2015
Jim R, Franklin, Ohio, United States
Tue Nov 17 19:51:52 EST 2015
The initial impression is awesome!, As you enter the hotel, its ornate, and impressive. The lobby is large, has a nice bar area, and also plenty of seating area to relax and enjoy a drink inside. The same goes for the initial impression of the room, very nice, clean and plenty of amenities, from the stocked fridge to the liquor bar. If you want anything additional stocked in the fridge, just ask. The pool area is large, and had no problems finding a chair each day. There are some signs of aging around the pool, missing tiles, the jaccuzi not working 100%, but overall a great pool and area to relax. Bathrooms are a bit scarce, but there are there. Buffet was great each day, breakfast always good, lunch awesome, and then a themed buffet each day. Only had dinner at buffet once, other times had the sit down restaurants. Tried Chilis, Krystals, and the Brazilian place. Krystals was the best, from steak to fish to lobster risoto. The Brazilian was good, just not that hungry that day. If you want something, just ask, I think they would make it happen. The beach area was nice, plenty of beach, also chairs under the palms for shade. The water was nice, not Chrystal clear, but clean. Not too much sea weed. Tip the staff anyway, they work hard, and will remember you the next day. Doenst have to be alot, a couple bucks every once and a while. Especially the maids, they do alot to keep you comfortable. More>

No wonder there are returning travellers to this resort, I will be one of them!
schamber21, Hamilton, Canada
Tue Nov 17 12:57:26 EST 2015
I went to this resort for the first time Oct 31 - Nov 14, 2015 (yes 2 weeks! - first time ever ... now I am spoiled!) and I have to say it is the best resort I have been to yet. I will try to touch on some highlights: The rooms are lovely and well kept - with a stocked bar fridge and even some bottles of alcohol at your disposal (tequilla, vodka, rum and brandy). My room had an extra living area with a couch as well. There is a small safe in the room that worked perfectly and for those of you (like me) that need a powerful blow dryer for your hair, no need to bring one as the one in the bathroom works with great power and heat! The food is fantastic, the buffet always has great choices even for the most picky eater, the fish is outstanding and there are always at least 3 cooked fish options, the shrimp are like a dinner in themselves they are so meaty - and good!. Gala night is Thursday nights and that is when you can get lobster. For the "regular" food eaters there is always some beef, chicken and/or pork (ribs were good!) - they had hamburger sliders ... just everything at the buffet was good. I only tried the Krystal and Steakhouse ala carte restaurants as the Agave menu didn't really thrill me and the Japanese wasn't tepanyaki style (which I love) so I gave it a miss - the buffet is so good so why not just go there. At the Krystal I have to say that the beef tenderloin is just spectacular and worth going back for! The steakhouse had lobster which was awesome and I really liked the salmon that I had there - I have to say that the tenderloin at the Krystal was better than the steak at the steakhouse :). It is so beautiful to eat at the steakhouse as it is the main lunch area by the water transformed at night into a lovely restaurant. We had a birthday to celebrate so we told Ceasar who works there and they went all out setting up a special table for us, and sang their version of Happy Birthday and provided a very beautiful (and tasty) birthday cake. The staff in general are all friendly and very willing to serve you and go out of their way to make you stay a good one. Suemy at the pool is a bundle of energy and smiles, Caesar at the Steakhouse is a very nice man, Adrianna and Romeo at the Lobby bar were great as well. My personal favourite in the buffet at dinner was little Ana, so smiley and attentive! The grounds are kept up to the 9's and the pools are just a nice temperature so that you are not shocked getting in - I was in the pool the most on this vacation then ever before. I particularly liked the raised pool that had seats along the edge. The beach is very beautiful and very deep towards the water, always kept up nicely and they have waiters serving drinks while you are out on the beach - a big plus for this resort. Another eco-friendly plus is the plastic cups they serve drinks by the pool in are reusable and a larger size than the standard little cup at other resorts - so a lot less plastic into the environment. I personally brought a larger insulated cup - this is the best way to do it! The location of this resort is wonderful as I like to walk and you can safely walk along the beach quite a ways both north and south. Not only that, but you can walk to Playa del Carmen either from the beach or through the neighbourhood that the resort is in (the neighbourhood is nice to walk through, with beautiful homes and very safe). It is fun to walk around Playa del Carmen although they do bother you a lot to go into their stores and it seems to really be starting to get very commercialized with lots of stores from home like Tommy Hilfiger, Victoria Secret, etc. but still fun to do. We stopped at Senor Frogs for a beer on the water. From Playa del Carmen you can get a boat shuttle over to Cozumel for about $14 US each and walk around there for the day, that was a nice trip. They come and go on a regular schedule. If you went out of this resort at the front and turned the opposite way than going into Playa del Carmen you walk by other resorts incluging 4 other RIU resorts. Because you stay a the Palace RM you can go into any of the other RIUs and eat/drink/whatever. The RIU Palace Mexico just had a major renovation and looked very modern and quite nice. I think it was the RIU Playacar that also was renovated and looked great. WiFi is free and available all over the resort - room, pool, lobby, etc. I think I'll stop here as basically my main point is - GO HERE, you can't go wrong! More>

Amazing holiday/ wedding at the Palace!
katie2912, chesterfield, derbyshire
Tue Nov 17 10:41:17 EST 2015
We stayed here from the 3rd to 16th of October, for mine and my now husbands wedding. There was 13 people in total in our party. On arrival to the hotel we were welcomed with a lovely cool cocktail, the staff on reception were very friendly and helpful. The main lobby is stunning with huge chandeliers. Our room was fantastic, originally we were give a standard room, but we had an upgrade as included in our wedding package, which we overlooked all the courtyard and had a view of the pool area, with a huge balcony! We also had a walk in wardrobe, lounge area and a large flatscreen tv that could be turned to face either the bed or lounge, there was also a jacuzzi bath and a large walk in shower. There was a mini bar stocked with plenty of water, Pepsi, 7up etc and was restocked every day, also the 4 optics and coffe machine. The grounds of the hotel are stunning, with water features running up to the main courtyard from the pool area, the staff are constantly pruning and maintaining and work very hard to keep it immaculate. The pool area is spacious with 2 large pools, one is a quieter more relaxed pool, the other where all the pool games are with a swim up bar also. There are plenty of loungers available, the better spots usually get taken up early but I found you didn't have to get up at silly o'clock to grab a decent spot, also there are plenty of loungers on the beach, along with hammocks! There is usually a bbq on the beach everyday. There was abit of seaweed for a few days but not there all the time. I would just like to mention the servers at the pool area, one lady in particular- sueamy! What a girl!! She works so hard all day getting the drinks, but she is such a kind and friendly person. The other servers were great but ,one that would always try too hard for tips, which was embarrassing to watch and made me feel quite uncomfortable! ( I found pretending to be asleep to avoid this usually worked!!) The food was amazing here, we normally ate in the main buffet restaurant, as the choice was huge! The food was top notch, always hot, and the chefs kept replenishing the food regularly. We tried a few of the speciality restaurants, the best being chillis the steakhouse! The Brazilian was also very good, Mexican was good, but the Asian restaurant was not!! The evening entertainment was ok, the animation team were very good but the shows were quite cheesy! Just depends what you like I guess. There was a live band on most nights in the courtyard in the early evening. They were fantastic, playing classic rock songs, queen, Eagles, toto etc. We liked to sit on our balcony listening to them before going for a meal. All the staff were so friendly and saying hola when they see you! The Mexicans are such lovely people and they really make you feel at home, nothing at this hotel is too much trouble. I would like to quickly mention our wedding. Our coordinator Verónica was very good. We were in contact for 3 months before we went to go through arrangements. It was all very straightforward.Then we had a meeting to go through things in detail and meet our photographer. We used Adventure photos based in the lobby area, which we had pre arranged. Vincent the guy who is based at the hotel is fantastic and did an amazing job for us! We had our ceremony at the gazebo, which looked amazing with all the flowers and ribbons. We did have a few spectators from the pool area, but after we were married they were all clapping an cheering which really made us feel special! If you are thinking about getting married here I would definitely recommend it, we had such a lovely day, followed by a cocktail hour in the lobby bar, then a delicious meal at chillis which we were sat upstairs in the restaurant so although it was officially a semi private meal, it was in fact private. Any questions please feel free to contact me. xx More>

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  APPLE RATINGS:    Exceptional Standard of Service & Quality;    Luxurious;
    Superior First Class;    First Class;    Comfortable;    Modest
    Superior to other hotels with the same rating;    Superior to other hotels with the same rating