Oasis Palm

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All Inclusive    

2018 Exceptional Values
Family: Two kids 12 & under Stay, Play, and Eat Free.

2018 Exceptional Values
Family: Up to two kids 12 & under Stay, Play & Eat Free during select dates.

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa. Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the kids' club, which features a pool, restaurant, and activity rooms. Oasis Palm offers eleven restaurants and eight bars.

Take in splendid views of the Caribbean Sea, Nichupte Lagoon, or tropical gardens from one of 270 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
Distance to Cancun International Airport 23 kilometers (14 miles). Distance to downtown Cancun 8 kilometers (5 miles).
Address: Blvd. Kukulcan Km 4.5, Zona Hoteler

Local Phone: 52(998)848-7500
Toll Free Phone: 1-800-446-2747
Fax: 770-453-7777
Website Address:
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (15 minutes away)
Number of Pools: 2

Swim-up Bar
Free form pool and kids club pool.
Grand Oasis Cancun par 3 executive golf course.
Holes: 9
Green Fees: $
Club Rental Fees: $
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Scuba: Additional Charge
Paddle Boats: Complimentary
Other Sports Available
Other Sports: Basketball, soccer, squash court and kayaks.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
The Oasis Palm is a family-friendly All-Inclusive style resort. At the Oasis Palm, they allow 3 children and 2 adults in the Family Suite room category, which offers connecting rooms with specially designed rooms for kids. Exciting Kid's club with great activities. The resort is situated on a beach with shallow waters and calm waves, perfect for kids to splash around in. Beach: Check-in: 3:00pm
Check-out: 12:00pm
Total Rooms: 270
Year Opened: 0 Credit Cards: Visa, Master Card, American Express
One king or two double beds (assigned at check-in based on availability), full private bathroom, garden view. WiFi ($), 24-hour room service ($).
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Hair Dryer
Radio Alarm Clock
Room Safe
One king or two double beds (assigned at check-in based on availability), full private bathroom,ocean view. WiFi ($), 24-hour room service ($).
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Hair Dryer
Radio Alarm Clock
Room Safe
Two conjoined bedrooms: adults room (1 king bed) and kids room (2 double beds), full private bathroom, ocean or lagoon view. WiFi ($), 24-hour room service ($).
Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Room Service
Hair Dryer
Radio Alarm Clock
Room Safe

Telephone ($), Daily Housekeeping, In-room safe ($), bath amenities, room safe ($), iron and ironing board (on request), beach towels, Flat screen TV with cable. All rooms are non-smoking. Rollaway beds and cribs on request (subject to availability).
Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 11 Restaurants at Oasis Palm:
Sweet Palm - Snack and treat buffet, open for breakfast and lunch, indoor seating, kids only.
La Bamba - Fish & Seafood, open for lunch and dinner, indoor and outdoor seating, casual dress code.
Sushi Bar By Maki Taco - Mexican sushi fusion, open for lunch, outdoor seating, casual dress code.
Helados, Pizza & Pasta - Ice cream, pasta and pizza, open for lunch, outdoor seating, casual dress code.
Dos Lunas - International buffet and kids corner, indoor and outdoor seating, casual dress code. Open for breakfast, lunch and dinner.
La Cantina - Mexican snacks, open for lunch and dinner, indoor and outdoor seating, casual dress code.
Los Agaves Tortas & Tacos - Tacos and tortas, open for lunch, outdoor seating, casual dress code.
Pirates Del Caribe - Kids food court: burgers, hot dogs, chicken and more, open for lunch, outdoor seating, kids only.
Los Agaves - Mexican cuisine, open for dinner, indoor seating, casual dress code, reservation required.
Isla Mujeres - Beach and poolside snacks, open for lunch, outdoor seating, casual dress code.
Sisal - International buffet with kids corner, open for breakfast, lunch and dinner, indoor and outdoor seating, casual dress code.
Daily Activities & Entertainment:
Fitness center, kayaks and paddle boats, daily activity schedule, KiddO Zone with 50,000 square feet of dedicated kid areas, yoga, pilates, zumba, aerobics, water fitness and multi sports court (tennis, golf, soccer), racquetball court.
Nightly Activities & Entertainment:
Nightly live entertainment including Mexican music and shows.
Pools and splash zone with water slides, climbing iceberg and trampoline, pirate adventures, playground with jungle gyms & bungee trampoline, arts & crafts room, video game lounge, kids theater, mini-whirlpool & splash area with mushroom fountain & more.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24-Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
135 Recommend
135 past Apple Vacationers would recommend Oasis Palm to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3240reviews
What to expect

Apple Vacations Traveller Reviews
Jul 31 2018
My booking originally was for Oasis Palm we were meeting family in Cancun and they were staying at the Grand Oasis Palm. Upon arrival we were notified that the Oasis had been overbooked and we were being moved to SeaDust Family Cancun. We were not given any options we were just told that's where we were being moved to, they made the arrangements to get move our reservation and our family members to Seadust. Our check in went smooth at Seadust. On our 2nd night at Seadust we found a large cockroach half dead in our room. Restaurants were decent. The adult bar didn't open on the times that were listed at the bar. The nightlife was for kids rather than for adults. Not exactly what we were expecting. I've booked many reservations via AppleVacations and I've never experienced this inconvenience. To top it off on our day of departure our flight was canceled. Frontier kept us on standby not saying anything until hours later of standing there. That cost us to miss 2 flights on different airlines that we could have booked. Frontier originally said they would put us up in a hotel at the last minute they said we were pretty much on our own, get a refund plus a voucher or buy a ticket and you'll be reimbursed, instead of placing all of their passengers in flights they left us hanging, terrible experience. Then I called AppleVacation for assistance and no one there can assist. We are definitely disappointed with the entire vacation.
Customer Rating: 

Great value for your vacation dollars!!!
Feb 06 2018
We had a wonderful 4-night stay. The room was clean and comfortable. Food in all the restaurants was outstanding and the service was excellent. Some of the kindest people from desk clerks, bartenders, wait staff, housekeepers we’ve ever experienced. The service in the restaurants was especially good—over the top. I highly recommend the Oasis Palm especially if you have children. They will love the children’s play area with a pirate theme as well as the pool toys.
Customer Rating: 

Sep 07 2017
Great overall
Customer Rating: 

Food Bad
Mar 16 2017
Hotel was decent for price. Beach and pool nice. Bar on beach you will wait 20 to 30 min for a drink so miswell stay in line. Food choices are very poor. Breakfeast was about the best meal not many choices.
Customer Rating: 

I should have stayed home
May 26 2016
This hotel was not a comfortable place to stay. My room was hot (air conditioner wasn't working correctly). No coffee maker was provided in the room. The coffee shop they had open had terrible coffee, and they did not have creamer. The staff was helpful when you tipped a lot of money. Otherwise they were not very friendly or helpful.
Customer Rating: 

Oasis Palm
Aug 08 2014
The hotel staff worked constantly to keep the pool and beach areas clean. The staff providing daily activities were enthusiastic and friendly. The wait service at the buffets was inconsistent. The nightly shows we're entertaining but sometimes in a cheesy way,such as the Michael Jackson show. Overall, I would recommend this hotel to those who are looking for a clean, pleasant resort without luxury.
Customer Rating: 

Just OK
Jul 29 2014
When we booked this hotel, we read the reviews and knew we would get what we paid for. It is family friendly. The shallow water was good for kids, the kid's supervised area was wonderful, but everything else was very fair. I would not recommend this hotel to anyone and I would rate it a three apple. Not four. Read all the reviews and be prepared. If you don't expect much, then you will have a good time. I will suggest going to the sister hotel if you want waves in the ocean. However, we were surprised they didn't have transportation. We had to get a cab and go over. Now, that was a hotel!
Customer Rating: 

All inclusive not what it is supposed to be
Jun 30 2014
When we got off the plane and looked for the Apple rep, he was not looking for us because we where not on the correct list. The flight information on his documents was incorrect. We then get to the hotel and get told there is "two" types of inclusive. We are the purple band so we can only eat at 2 restaurants. They "upgraded" our room but made it more difficult to walk up to the bar because we had to walk out of our hotel tower and across the pool to the other hotel. Everything was in the other hotel. It was a hassle! Then we are harassed by a timeshare company that didn't want us to meet with the Apple rep for tours. Then in our room the water came out yellow in the shower and the blankets smelled dirty. I wish I would of been told about the different levels of all inclusive upfront. Also some of the workers at the restaurants would make comments of why my 6 year old doesn't speak Spanish. That is none of their business and they should of not been saying anything to me about that!
Customer Rating: 

Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
May 01 2014
Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
Customer Rating: 

Worst Hotel Ever!
Apr 01 2014
From the minute we walked in the service was horrible! Front staff was walking around and not helping people check in! I had to ask three different people for proper line to check in! We paid for ocean view room and were told that although we had view we didn't have windows that open or balcony! Hotel has 6 restaurants but we were only able to eat at two of them!! Lines to eat were ridiculous and food was flavorless. Hotel is extremely understaffed and staff are not friendly! I would never ever stay there again!
Customer Rating: 

Great stay at the Oasis Palm
Mar 19 2014
Stayed 7 nights at the Oasis Palm with 4 friends over spring break, all college students. We had such a great time during our stay. The hotel staff was working round the clock and it was very clean. The food was decent in the restaurants, every night had different things, tons of options. The bartenders were good, drinks strong and the wait was never too long. The beach/pool area very cleanly and had music going all day. Nightlife at the hotel was decent, the club there was always pretty busy and had a good time there. We went during college spring break so it was tons of kids everywhere, so that was great, always something going in. Everyone was very respectful so families and older couples could still enjoy themselves. Only thing was the rooms felt a little damp and had the moist smell, but it is year round tropical weather so that is expected! I would recommend this hotel to others. Seen some pretty negative reviews but felt they were false. We were kind of nervous on going after seeing them online but were very impressed with everything.
Customer Rating: 

TripAdvisor Traveller Reviews
Last Minute Visit - Great Experience
chrispvw, Canada
Mon Dec 10 05:56:30 EST 2018
Our flight to Bahamas got cancelled so we opted to jump on the CancĂşn flight. With no idea where we were going we ended up at oasis palm. We had a great time. Rooms were clean. Very friendly staff. The beach was clean and very quiet. Arturo from the animation team was excellent. Very friendly and professional he helped me select some activities to attend while on my short visit to Mexico including some great restaurants. I am looking forward to coming back in the new year!!

Great Resort for a laid back stress-free vacation
Monica B,
Mon Dec 03 07:28:08 EST 2018
Our stay at the Oasis Palm was amazing! Although we had wrist bands for the Palm, our room was in the Grand Palm due to renovations and it was beautiful. All the staff always had smiles on their faces and were always eager to help with whatever we needed. Our favorite part was having drinks at the La Bamba bar with our favorite bartender Alex! It was truly all inclusive with great food and drinks. They had fun activities throughout the day, I definitely recommend Zumba and the water aerobics with Isra and Oliver. We always felt safe as the hotel has good security. Property is very well maintained. I saw some complaints about the seaweed, but even though there was some in the water, the beach was always clean. Definitely recommend, this hotel has something for everyone.

One week was not nearly long enough!!!
SlimShadyYo, Edmonton, Canada
Fri Nov 23 15:29:10 EST 2018
My 8 year old son and I had an amazing time during our stay at this resort, from the time we checked in to checking out. When we checked in they had upgraded us to a better room with an incredible view of ocean. That was a nice little surprise!! Checking in was very proficient and they ran us through all of what the resort has to offer, checking out was a breeze with no hassles. We found that the resort was very well maintained and the staff were friendly and always willing to help. Antonio and the rest of the Beach Bar staff were incredible, always smiling and carrying out conversations with the hotel guests while maintaining stellar service. My son and I found the food to be very good, as good as any buffet can be ;-) The Mexican buffet at Sisal was very tasty. The snack bar was our go to for lunch with Sushi, Hamburgers, Hot Dogs, Nacho's and Chicken Wings. The pools are well maintained and this is the first resort we've been to that actually had life guards on duty. My son didn't want to leave and we are already looking forward to going back next year!!

We love Ernan
Wed Nov 07 20:15:46 EST 2018
House keeping is great. The rooms are a bit reduced but they are clean and very well maintained. The staff is very friendly they all try to make you laugh, I would highly recommend visiting Ernan at the cantina, he serves good drinks and great conversation. The elavator needs ventilation, and the food could be a lot better though, they seem to not put enough effort into the food as the service

I would not stay there next time!
AndrewsR1120, Playas de Rosarito, Mexico
Sun Nov 04 04:33:52 EST 2018
It’s the second time I’ve been in Cancun, last year with my husband at a different hotel and this time with the kids, we booked this hotel because it is family friendly, all inclusive and it sounded fun. The room was ok, no balcony or space to hang up wet clothes and towels at the end of the day, not much privacy in the bathrooms, being an all inclusive hotel we were charged for the waters and sodas from the mini bar, we stayed at a different all inclusive I’ve last year and EVERYTHING was included for a smaller price. Anyway, the elevators have no air conditioner, it gets super stuffy in there. The food at the buffet was BAD, meats and chicken were hard, and everything else was really not great, we had to spend more eating out because nobody really liked the food at the hotel. The staff was ok, they were not rude but they really didn’t seemed to put much effort in service. Now, kids go on vacation to swim all day pretty much, the swimming pool was closed at 8 every night, that was a big Negative factor for us, I mean you see all the families coming back from tours and all at the end of the day and the kids just want to jump in the Pool but the Pool is closed at 8, I mean, they’re ion vacation, there is not much more for the kids to do at that time, the sports bar is usually full of people. I had big expectations for this hotel but really I was disappointed. The beach was really nice though, perfect for the kids.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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