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Oasis Palm

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All Inclusive    

Exceptional Values!
Honeymooners: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, min. 5 night stay).
Family: Two kids ages 12 and under stay, play, and eat free. Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa. Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the kids' club, which features a pool, restaurant, overnight camp, amphitheater, and activity rooms. Oasis Palm offers six restaurants and eight bars.

Take in splendid views of the Caribbean Sea or Nichupte Lagoon from one of 470 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
This resorts spot on the north end of the island means calm water and gentle waves lapping over the white-sand beach. Downtown is 4 km away.

Local Phone: 998-848-8600
Toll Free Phone: 1-800-44-OASIS
Fax: 610-359-6625
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 1
Outdoor Pools: 1     
Features swimming pool with a view of the Caribbean Sea.
Grand Oasis Cancun
Par 3 Executive 9 hole golf course.
Holes: 9
Green Fees: Fee Required`
Cart Fee: Complimentayr
Club Rental Fees: $15
Lessons Available
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Rooms are located within the main pyramid structure and offer a splendid view of the sunset over Nichumpe Lagoon and the Caribbean ocean. The Oasis Palm is a family-friendly All-Inclusive style resort. At the Oasis Palm, we allow 3 children and 2 adults in a room. The reosrt offers connecting rooms wit specially designed rooms for kids. Exciting Kid's club with great activities. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island just more four feet deep and calm, extremely kid friendly. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 470
Year Opened: 1981 Credit Cards: Visa, Master Card, American Express
Wireless internet use fee $20 per 24 hours period. Public areas have limited use. In-room safe deposit box fee $5 per day. All rooms do not have a balcony or terrace.
Rooms are located throughout the two bulidings of Oasis Palm and provide a variety of views from limited ocean-view to sunset views of the lagoon. One king bed or two double beds.
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
Rooms are located throughout the two buildings of Oasis Palm and offer a splendid view of the Caribbean Sea. Private bath with one king bed or two double beds.
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
Rooms are located within the main pyramid structure and allow a splendid view of the Caribbean Sea. Two connecting rooms with one designed with kids in mind. One king or two double beds.
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe

Safe deposit box $3.50 per day.
All rooms do not have a balcony or terrace.
Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Oasis Palm:
Sushi Bar - Mexican suchi fusion. Open for lunch.
Isla Mujeres - Snacks. Open only for lunch.
La Cantina - Mexican gourmet restaurant.
La Bamba - Veracruz seafood. Open for lunch and dinner. Reservations required.
Xtabentun - Buffet and Yucatan Corner. Serves international and Mexican cuisine. Open for breakfast, lunch and dinner.
Dols Lunas - A la carte restaurant featuring pizza and Italian cuisine. Open for breakfast, lunch and dinner.
Daily Activities & Entertainment:
Fitness Center, Non-Motorized Water Sports, 9-Hole Golf Course (near-by), Kid's Club, Cooking Lessons, Game Areas.
Nightly Activities & Entertainment:
Dinner & Entertainment Shows, Mexican Culture & Folklore, Disco, Cantina Bar, Evening Shows, Beach Parties
Cooking Lessons, Disco, Movies, Game Areas (Wii ans Xbox), Overnight Club, Pool/Slide, Playground Activity Classes.
Applicable Ages: 4 to 15 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Teen Disco
Children's Pool

Babysitting Fee: $
Advance Notice for Babysitting: 24- Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
123 Recommend
123 past Apple Vacationers would recommend Oasis Palm to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2298 reviews
What to expect

TripAdvisor Traveller Reviews
No tittle needed for this resort
lucy g,
Wed May 04 11:32:55 EDT 2016
At first I was not sure if I should write a review but then again I would like for other to make sure they have an idea of what to expect at the Palm. Our first impression of the guy that gave us a map and showed us where we could eat and where we couldn't eat (without paying additional fee) was that he was nervous. His name is Alex. He was not sure of what he was showing us. He asked for our passports to make copy of them. I find it to be very strange that they would do this. On our way to the beach we find out that the beach is not pleasant at all. The beach is way too small and very green. Not blue, no waves and definitely not a good view of Cancun beach. The water was filthy with a lot of sea weed and a lot of rocks. We ended up going on a bus to a near by beach and practically spent our time at another resort beach front. The rooms are old and I could hear the next door people (absolutely no privacy) no balcony, no mini fridge and our alarm clock was broken. We had a tv that did work so that was a plus. The food was nothing to brag about. We never even made it to the "high end/ fancy restaurants" because the lines where too long. They really need to better their reservation procedure, who really wants to stand in line for over an hour to make a reservation? Their liquor was alright, their piña coladas where pre made. The list goes on and on. The fact that we had to pay for a lock to use the safe inside the room is ridiculous. We ended up paying for wifi too. (Don't mind paying for wifi if actually works) on our last day we did call for clean towels. (Mind you we never called room service for anything) an hour later my friend had to go to guest services to pick up the towels and everyone one looked confused and said they where not aware we needed towels, 30 minutes later we get a call to ask if we received our towels. Like really!!?? No we never received our towels, we had to go get them ourselves. I find it to be that the only 2 great things this place had to offer was their live entertainment (merengue 90 Grados band) and snack bar. Would I go back? Never. Would I recommend? Absolutely not. More>

Awesome trip!
Sam M,
Fri Apr 29 06:41:29 EDT 2016
My sister and I stayed at oasis palms about a week ago,we read alot of reviews before coming to this resort and we're kinda worried. It turned out to be a hell of a trip though. The timeshare people were actually our amigos, people say they offer you stuff and dont give it to you but we got free wifi for a week!! That was a huge bonus for us. The food was okay but im a very picky eater, and my sister enjoyed most of it. The resorts very clean! Staff was really friendly and helpful! Bar tenders were all always working hard and serving good drinks. We also rented seadoos off the resort and they were awesome! Our guide also gave us a wicked deal on our atv excursion, he called it the Canadian deal, so Canadians get a bonus i guess. We enjoyed how close the resort was to town as well. The busses are only $1 american, if you go left it takes you more downtown, and right is the club district. We ended up grabbing some dominos and a drink and they both tasted 10/10! Anyways we both had an awesome time and would definitely make it back here! :) More>

debbyb, sanford
Thu Apr 28 10:27:49 EDT 2016
We have been at the Oasis for almost a week. The staff is friendly and so helpful. Activities and entertainment every day. The rooms are comfortable and the food is good. The only unfortunate episode we had was with the Los Agaves hostess. I was stunned at how rudely we were treated today! I highs recommend this resort for a Family vacation More>

What a blast!! Despite the food, lack of amenities and (some of) the service.
jgiro403, Calgary, Canada
Wed Apr 27 14:44:11 EDT 2016
While reading this review, please note that I do not believe in bribing someone (or paying extra) for someone to do their job. I will tip at the end of my trip, when I find out which staff members actually care about making my stay enjoyable (or at least pretend). My first impression was less than desirable. I noticed that there was a fair amount of damage in the elevators after an extremely long check in process. The room was nice, if I did not pay attention to small details such as the base boards, damage in the bathroom, etc. There are also very few balconies, which is terrible considering I had an oceanview room. After a much needed shower, I proceeded to the Cantina. This place looks great and the staff here are incredible. My two favourite bartenders were Jose (morning shift) and Victor (evening shift). The odd time a hefty fellow named Daniel would help out at the Cantina at night, and he was another one of my favourites. The Cantina was by far my favourite place to drink. There is never a shortage of drinks or great people. Unfortunately, they close down at 01:00. If I was to write a review based solely on the food, the Oasis Palm would not have received 3 stars. There were a few items that I really enjoyed although I found myself eating salad/vegetables more often by the end of the trip. It's extremely salty. Another aggravating factor is that one of the restaurants on the Palm side costs extra for their patrons (Careyes). I loved the decor and the overall atmosphere however was not impressed with the fact that there is only one bar on the beach and one swim up beach. This means that patrons from both resorts frequent these two areas - exponentially increasing wait times and lost patience. Yasmin however, is fantastic. She worked harder than anyone else I have ever seen and she was extremely friendly. She brings drinks to people around the pool (on the Palm side) and sometimes to those on the beach. Most of the time I would look for her or visit the cantina instead of wasting my time at the beach and/or swim up bar. Unfortunately with every positive, I noticed a negative. The few times I did visit the swim up bar, I was met with poor service. I would ask for my drinks, attempting to speak Spanish and try my best to be polite and I was skipped over, disregarded and then found myself asking multiple times for a couple beer. The server, Jorge, seemed only to care about his job if you tipped him substantially. He often said "yes" when I ordered, but then would serve a large number of people that were behind me in line. Unfortunately for him, because of his apathy and unwillingness to acknowledge me, he missed the tip that I normally pass out at the end of the trip. The beach and the ocean is gorgeous. The water is relatively shallow, but you can still dip your head in and swim around freely. The beach is often crowded so I would suggest getting on the beach somewhere around 09:00-10:00 to reserve your spot. One way to enjoy your time a little bit more is head over to the Grand side and rent one of the private cabanas they have on the beach. There, you can choose a covered or uncovered cabana. This costs a little extra, although drinks are still included. You will also have a waiter to bring you the drinks and food that you ordered. I am not a family man, but I do not mind when families are around. There was a huge number of children but they never got in my way. The entertainment was family friendly and the music was appropriate. The Palm side is LOUD, especially when compared to the Grand side. Both sides have only one pool, although I would rather spend my time on the Palm side regardless of where my room was located. The sports bar looked like fun although I hated going all the way to the back to get a drink. Yes, that sounds lazy, but I was on vacation. The disco was a waste of time and space. It's a conference room and they don't move the chairs out of the way. This is by far the WORST disco I've been to compared to the other resorts I've visited. The following is the worst experience of my trip. It was on the day of check out, and we were supposed to be picked up by 11:30. We checked out by 11:00, had our bracelets removed and waited up front. At 11:40 I asked the gentleman at the front and he assured me that the transportation was still coming. Another 10 minutes later, I went to the front desk to ask the woman who helped me at check out. She had no idea. I then went straight to the source - the nexus/sunwing representative. He tells me that the flight was delayed and that the transportation would not be there until 14:00. This is after checking out early, removing our bracelets and waiting for over an hour. They were nice enough to "let me" check my luggage in the secure area, although when asked if I had any valuables, I was instructed to remove them from my luggage and carry them.They ensured me that the Concierge would be able to hold my valuables until I had to leave. This was not the case. They had no place for my laptop, passport or wallet. I then requested I be able to take transportation to the airport with other nexus/sunwing passengers, but they would not let me. When asked, the staff members told me they knew the flight was delayed at 09:00. Why it took until after noon, don't ask. Please understand that my frustration was not with the flight delay. I was not contacted, I wasted hours of my time when I could have kept ALL of my belongings in my room until a later time, and the fact that I was told many conflicting stories. I know there are a lot of negatives in this review, but I do not want to downplay how amazing I felt while I was there. I met a lot of great staff, great friends and I had a blast. The hotel is gorgeous and when you get over all of the little things that bother you, I guarantee you'll enjoy yourself. More>

The only good thing about the resort is the entertainment staff!!!!!!!!
ChristyXT, Edmonton, Canada
Mon Apr 25 18:24:54 EDT 2016
The resort is a major let down. I am a very easy to please person and have been to many resorts, even ones on a budget. This was the first time I felt compelled to make a complaint. The pics on the website are nothing like what the resort actually looks like. The beach grounds are filthy, full of seaweed and small. Space is very limited on the beach and pool. The food was average at best. You had to wait in line for minimum an hour to get a reservation at the " fancy resturants" , and they were not worth the wait. The drinks were very limited, and most bars did not serve wine. The best thing about this resort is the entertainment staff. Especially at the sports bar. GO SEE JORGE CERVANTES!!! He made it so fun to be at the resort. All in all, it's not an awful resort...but if you can go somewhere you read better reviews on....then do it! More>

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