Oasis Palm

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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa. Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the kids' club, which features a pool, restaurant, overnight camp, amphitheater, and activity rooms. Oasis Palm offers six restaurants and eight bars.

Take in splendid views of the Caribbean Sea or Nichupte Lagoon from one of 470 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
This resorts spot on the north end of the island means calm water and gentle waves lapping over the white-sand beach. Downtown is 4 km away.

Local Phone: 998-848-8600
Toll Free Phone: 1-800-44-OASIS
Fax: 610-359-6625
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 1
Outdoor Pools: 1     
Features swimming pool with a view of the Caribbean Sea.
Grand Oasis Cancun
Par 3 Executive 9 hole golf course.
Holes: 9
Green Fees: Fee Required`
Cart Fee: Complimentayr
Club Rental Fees: $15
Lessons Available
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Rooms are located within the main pyramid structure and offer a splendid view of the sunset over Nichumpe Lagoon and the Caribbean ocean. The Oasis Palm is a family-friendly All-Inclusive style resort. At the Oasis Palm, we allow 3 children and 2 adults in a room. The reosrt offers connecting rooms wit specially designed rooms for kids. Exciting Kid's club with great activities. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island just more four feet deep and calm, extremely kid friendly. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 470
Year Opened: 1981 Credit Cards: Visa, Master Card, American Express
Wireless internet use fee $20 per 24 hours period. Public areas have limited use. In-room safe deposit box fee $5 per day. All rooms do not have a balcony or terrace.
King or two double beds. Garden or Sunset View. Private bathroom. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
One king or two double beds. Ocean View. Private bathroom. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
Two conjoined rooms, one for kids (two double beds) and one for parents (one king bed). Private bathroom. Teo flat screen televisions. Ocean or Sunset View.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Oasis Palm:
La Cantina - Mexican gourmet restaurant.
La Bamba - Veracruz seafood. Open for lunch and dinner. Reservations required.
Xtabentun - Buffet and Yucatan Corner. Serves international and Mexican cuisine. Open for breakfast, lunch and dinner.
Dols Lunas - A la carte restaurant featuring pizza and Italian cuisine. Open for breakfast, lunch and dinner.
Sushi Bar - Mexican suchi fusion. Open for lunch.
Isla Mujeres - Snacks. Open only for lunch.
Daily Activities & Entertainment:
Fitness Center, Non-Motorized Water Sports, 9-Hole Golf Course (near-by), Kid's Club, Cooking Lessons, Game Areas.
Nightly Activities & Entertainment:
Dinner & Entertainment Shows, Mexican Culture & Folklore, Disco, Cantina Bar, Evening Shows, Beach Parties
Cooking Lessons, Disco, Movies, Game Areas (Wii ans Xbox), Overnight Club, Pool/Slide, Playground Activity Classes.
Applicable Ages: 4 to 15 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24- Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
135 Recommend
135 past Apple Vacationers would recommend Oasis Palm to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3066reviews
What to expect

Apple Vacations Traveller Reviews
Great value for your vacation dollars!!!
Feb 06 2018
We had a wonderful 4-night stay. The room was clean and comfortable. Food in all the restaurants was outstanding and the service was excellent. Some of the kindest people from desk clerks, bartenders, wait staff, housekeepers we’ve ever experienced. The service in the restaurants was especially good—over the top. I highly recommend the Oasis Palm especially if you have children. They will love the children’s play area with a pirate theme as well as the pool toys.
Customer Rating: 

Sep 07 2017
Great overall
Customer Rating: 

Food Bad
Mar 16 2017
Hotel was decent for price. Beach and pool nice. Bar on beach you will wait 20 to 30 min for a drink so miswell stay in line. Food choices are very poor. Breakfeast was about the best meal not many choices.
Customer Rating: 

I should have stayed home
May 26 2016
This hotel was not a comfortable place to stay. My room was hot (air conditioner wasn't working correctly). No coffee maker was provided in the room. The coffee shop they had open had terrible coffee, and they did not have creamer. The staff was helpful when you tipped a lot of money. Otherwise they were not very friendly or helpful.
Customer Rating: 

Oasis Palm
Aug 08 2014
The hotel staff worked constantly to keep the pool and beach areas clean. The staff providing daily activities were enthusiastic and friendly. The wait service at the buffets was inconsistent. The nightly shows we're entertaining but sometimes in a cheesy way,such as the Michael Jackson show. Overall, I would recommend this hotel to those who are looking for a clean, pleasant resort without luxury.
Customer Rating: 

Just OK
Jul 29 2014
When we booked this hotel, we read the reviews and knew we would get what we paid for. It is family friendly. The shallow water was good for kids, the kid's supervised area was wonderful, but everything else was very fair. I would not recommend this hotel to anyone and I would rate it a three apple. Not four. Read all the reviews and be prepared. If you don't expect much, then you will have a good time. I will suggest going to the sister hotel if you want waves in the ocean. However, we were surprised they didn't have transportation. We had to get a cab and go over. Now, that was a hotel!
Customer Rating: 

All inclusive not what it is supposed to be
Jun 30 2014
When we got off the plane and looked for the Apple rep, he was not looking for us because we where not on the correct list. The flight information on his documents was incorrect. We then get to the hotel and get told there is "two" types of inclusive. We are the purple band so we can only eat at 2 restaurants. They "upgraded" our room but made it more difficult to walk up to the bar because we had to walk out of our hotel tower and across the pool to the other hotel. Everything was in the other hotel. It was a hassle! Then we are harassed by a timeshare company that didn't want us to meet with the Apple rep for tours. Then in our room the water came out yellow in the shower and the blankets smelled dirty. I wish I would of been told about the different levels of all inclusive upfront. Also some of the workers at the restaurants would make comments of why my 6 year old doesn't speak Spanish. That is none of their business and they should of not been saying anything to me about that!
Customer Rating: 

Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
May 01 2014
Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
Customer Rating: 

Worst Hotel Ever!
Apr 01 2014
From the minute we walked in the service was horrible! Front staff was walking around and not helping people check in! I had to ask three different people for proper line to check in! We paid for ocean view room and were told that although we had view we didn't have windows that open or balcony! Hotel has 6 restaurants but we were only able to eat at two of them!! Lines to eat were ridiculous and food was flavorless. Hotel is extremely understaffed and staff are not friendly! I would never ever stay there again!
Customer Rating: 

Great stay at the Oasis Palm
Mar 19 2014
Stayed 7 nights at the Oasis Palm with 4 friends over spring break, all college students. We had such a great time during our stay. The hotel staff was working round the clock and it was very clean. The food was decent in the restaurants, every night had different things, tons of options. The bartenders were good, drinks strong and the wait was never too long. The beach/pool area very cleanly and had music going all day. Nightlife at the hotel was decent, the club there was always pretty busy and had a good time there. We went during college spring break so it was tons of kids everywhere, so that was great, always something going in. Everyone was very respectful so families and older couples could still enjoy themselves. Only thing was the rooms felt a little damp and had the moist smell, but it is year round tropical weather so that is expected! I would recommend this hotel to others. Seen some pretty negative reviews but felt they were false. We were kind of nervous on going after seeing them online but were very impressed with everything.
Customer Rating: 

Our hotal was Oasisviva
Feb 21 2014
This was our 3rd time in CANCUN and so far our Favorite resort, the hotel it self is a little out dated but the staff, food, drinks were grate. They had the best beach side so clean and big lots of chairs and big beach beds and every room is Oceanview! Over all we loved it all and grate location in town to walk around or even do some shopping!!
Customer Rating: 

TripAdvisor Traveller Reviews
When an all-inclusive is not all-inclusive
Benandjerry97, Phoenix, Oregon
Wed Mar 14 07:50:27 EDT 2018
The only good thing we can say about this hotel is that it is clean and the staff is friendly. The is a charge for basics: the safe in the room, internet which is unsecure even after you pay for it (and free internet is not available in the lobby), and printing your boarding pass. The food was average and it is the same everyday. We noticed a musty smell in our room but were able to open the window at times. When we arrived home our clothes and suitcases smelled mildewy. Even after washing the clothing the smell remains. We will look much closer before booking an all-inclusve again.

What are you looking for in a resort?
Brenda M,
Wed Mar 14 04:50:47 EDT 2018
My friend and I decided to try an all inclusive resort and picked the Oasis Palm as our maiden experience. Do not pick this place if you do not like kids!! This resort caters to families and the place is crawling with young ones (even in the adult only areas). I used to have small children so they didn't bother me and there are places you can go to get away. The beach is awesome, the drinks flow freely (Not top notch alcohol according to my friend - but seriously...what do you expect?). The rooms are basic but clean and comfortable. The staff are friendly and helpful. The food is not that great but then again...remember you are in a place that caters to families so the buffet places are mediocre (most items are not even lukewarm) but the restaurants that require reservations are decent. The resort is very close to the ferry that can take you to different destinations for the day so big plus! Evening entertainment is free and the young folk who teach dance lessons and lead various activities are enthusiastic. Basic resort basic amenities. Don't expect luxury on a budget.

Bea D, Leduc, Canada
Tue Mar 13 12:40:31 EDT 2018
So Very disappointed ! Advertised that room had a balcony coffee maker & bar fridge...It did Not...first time we've been in a hotel with no iron. The food was repetitive on a daily basis & Desserts were always the same little squares. Bacon was often only SLIGHTLY cooked and there was no juice bar. Super crowded everyday & hard to find a lounge chair & aside from cleaning staff, bar staff & waiters were not super friendly. Pictures r deceiving. Would not go back..

Great Times Like Always!
Prosolver, Raleigh, North Carolina
Mon Mar 12 15:10:10 EDT 2018
I, Mike Herring and my friends always have a great time when we book at this resort. This was our 18th time staying there. Mr. Rafael Briceno and Pedro Sinue always shows us love. They make sure everything has been taken care of by the time we arrive. They are constantly checking on us to make sure everything is ok. At that resort, it's never a boring moment. Everything is always clean. The staff is constantly moving doing any and everything. At the restaurant, Elordio, Ingrid, and Kenia the host staff makes sure we gets good seats where we can enjoy the view. The waiters, Luis Muy, Mario Merino, Carlos Chan, Raul Salgade, Eladio Xool, Francisco Mendez, Audi, Marco, Julio, Pabb, Fidel and Marie Socorro are always checking to see if we need anything and keeping our table clean. They works so hard. I don't understand how those customers don't leave them tips. If we all tips back here in the USA when we are out here eating and at the bar, why can't we tip them there? I Salute to everyone there who is doing an Excellent job. I refuse to go to another resort when I can call Oasis Palm my second home!

Excellent Family Hotel
janiquev2018, Ottawa, Canada
Fri Mar 09 10:01:57 EST 2018
Took the family there in the last week of February. We really enjoyed it. If you have kids this is a perfect spot. Los Agaves, excellent restaurant. The sushis were good at the beach and in the restaurant. Shout out to Coffee & Me staff. Service at the sportsbar was excellent (both during the day and in the evening- staff was efficient and courteous). The girls had a blast in the pool and at the kids club. Oasis Palm check in manager was most courteous and helped us with our upgrade. Game room staff at the sports bar were the best. Excellent food all around. Good shows and good advice on taxis and central downtown locations. Kids and husband really like the animation next to the main pool. Muchas gracias a todo el equipo del Oasis Palm y del Gran Oasis. La pasemos muy rico. Gracias Janique

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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