Oasis Palm

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All Inclusive    

Exceptional Values!
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa. Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the kids' club, which features a pool, restaurant, overnight camp, amphitheater, and activity rooms. Oasis Palm offers six restaurants and eight bars.

Take in splendid views of the Caribbean Sea or Nichupte Lagoon from one of 470 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
This resorts spot on the north end of the island means calm water and gentle waves lapping over the white-sand beach. Downtown is 4 km away.

Local Phone: 998-848-8600
Toll Free Phone: 1-800-44-OASIS
Fax: 610-359-6625
Barber / Beauty Salon
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby
Number of Pools: 1
Outdoor Pools: 1     
Features swimming pool with a view of the Caribbean Sea.
Grand Oasis Cancun
Par 3 Executive 9 hole golf course.
Holes: 9
Green Fees: Fee Required`
Cart Fee: Complimentayr
Club Rental Fees: $15
Lessons Available
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Rooms are located within the main pyramid structure and offer a splendid view of the sunset over Nichumpe Lagoon and the Caribbean ocean. The Oasis Palm is a family-friendly All-Inclusive style resort. At the Oasis Palm, we allow 3 children and 2 adults in a room. The reosrt offers connecting rooms wit specially designed rooms for kids. Exciting Kid's club with great activities. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island just more four feet deep and calm, extremely kid friendly. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 470
Year Opened: 1981 Credit Cards: Visa, Master Card, American Express
Wireless internet use fee $20 per 24 hours period. Public areas have limited use. In-room safe deposit box fee $5 per day. All rooms do not have a balcony or terrace.
King or two double beds. Garden or Sunset View. Private bathroom. Minibar restocked daily: bottled water, beer. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
One king or two double beds. Ocean View. Private bathroom. Minibar restocked daily: bottled water, beer. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
Two conjoined rooms, one for kids (two double beds) and one for parents (one king bed). Private bathroom, Minibar restocked daily: Bottled water, beer. Teo flat screen televisions. Ocean or Sunset View.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Non-Smoking Available
Hair Dryer
Radio Alarm Clock
Room Safe
Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Oasis Palm:
Sushi Bar - Mexican suchi fusion. Open for lunch.
Isla Mujeres - Snacks. Open only for lunch.
La Cantina - Mexican gourmet restaurant.
La Bamba - Veracruz seafood. Open for lunch and dinner. Reservations required.
Xtabentun - Buffet and Yucatan Corner. Serves international and Mexican cuisine. Open for breakfast, lunch and dinner.
Dols Lunas - A la carte restaurant featuring pizza and Italian cuisine. Open for breakfast, lunch and dinner.
Daily Activities & Entertainment:
Fitness Center, Non-Motorized Water Sports, 9-Hole Golf Course (near-by), Kid's Club, Cooking Lessons, Game Areas.
Nightly Activities & Entertainment:
Dinner & Entertainment Shows, Mexican Culture & Folklore, Disco, Cantina Bar, Evening Shows, Beach Parties
Cooking Lessons, Disco, Movies, Game Areas (Wii ans Xbox), Overnight Club, Pool/Slide, Playground Activity Classes.
Applicable Ages: 4 to 15 years old
Program Fees: Complimentary

Children's Facilities
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24- Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
135 Recommend
135 past Apple Vacationers would recommend Oasis Palm to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2953reviews
What to expect

Apple Vacations Traveller Reviews
Sep 07 2017
Great overall
Customer Rating: 

Food Bad
Mar 16 2017
Hotel was decent for price. Beach and pool nice. Bar on beach you will wait 20 to 30 min for a drink so miswell stay in line. Food choices are very poor. Breakfeast was about the best meal not many choices.
Customer Rating: 

I should have stayed home
May 26 2016
This hotel was not a comfortable place to stay. My room was hot (air conditioner wasn't working correctly). No coffee maker was provided in the room. The coffee shop they had open had terrible coffee, and they did not have creamer. The staff was helpful when you tipped a lot of money. Otherwise they were not very friendly or helpful.
Customer Rating: 

Oasis Palm
Aug 08 2014
The hotel staff worked constantly to keep the pool and beach areas clean. The staff providing daily activities were enthusiastic and friendly. The wait service at the buffets was inconsistent. The nightly shows we're entertaining but sometimes in a cheesy way,such as the Michael Jackson show. Overall, I would recommend this hotel to those who are looking for a clean, pleasant resort without luxury.
Customer Rating: 

Just OK
Jul 29 2014
When we booked this hotel, we read the reviews and knew we would get what we paid for. It is family friendly. The shallow water was good for kids, the kid's supervised area was wonderful, but everything else was very fair. I would not recommend this hotel to anyone and I would rate it a three apple. Not four. Read all the reviews and be prepared. If you don't expect much, then you will have a good time. I will suggest going to the sister hotel if you want waves in the ocean. However, we were surprised they didn't have transportation. We had to get a cab and go over. Now, that was a hotel!
Customer Rating: 

All inclusive not what it is supposed to be
Jun 30 2014
When we got off the plane and looked for the Apple rep, he was not looking for us because we where not on the correct list. The flight information on his documents was incorrect. We then get to the hotel and get told there is "two" types of inclusive. We are the purple band so we can only eat at 2 restaurants. They "upgraded" our room but made it more difficult to walk up to the bar because we had to walk out of our hotel tower and across the pool to the other hotel. Everything was in the other hotel. It was a hassle! Then we are harassed by a timeshare company that didn't want us to meet with the Apple rep for tours. Then in our room the water came out yellow in the shower and the blankets smelled dirty. I wish I would of been told about the different levels of all inclusive upfront. Also some of the workers at the restaurants would make comments of why my 6 year old doesn't speak Spanish. That is none of their business and they should of not been saying anything to me about that!
Customer Rating: 

Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
May 01 2014
Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
Customer Rating: 

Worst Hotel Ever!
Apr 01 2014
From the minute we walked in the service was horrible! Front staff was walking around and not helping people check in! I had to ask three different people for proper line to check in! We paid for ocean view room and were told that although we had view we didn't have windows that open or balcony! Hotel has 6 restaurants but we were only able to eat at two of them!! Lines to eat were ridiculous and food was flavorless. Hotel is extremely understaffed and staff are not friendly! I would never ever stay there again!
Customer Rating: 

Great stay at the Oasis Palm
Mar 19 2014
Stayed 7 nights at the Oasis Palm with 4 friends over spring break, all college students. We had such a great time during our stay. The hotel staff was working round the clock and it was very clean. The food was decent in the restaurants, every night had different things, tons of options. The bartenders were good, drinks strong and the wait was never too long. The beach/pool area very cleanly and had music going all day. Nightlife at the hotel was decent, the club there was always pretty busy and had a good time there. We went during college spring break so it was tons of kids everywhere, so that was great, always something going in. Everyone was very respectful so families and older couples could still enjoy themselves. Only thing was the rooms felt a little damp and had the moist smell, but it is year round tropical weather so that is expected! I would recommend this hotel to others. Seen some pretty negative reviews but felt they were false. We were kind of nervous on going after seeing them online but were very impressed with everything.
Customer Rating: 

Our hotal was Oasisviva
Feb 21 2014
This was our 3rd time in CANCUN and so far our Favorite resort, the hotel it self is a little out dated but the staff, food, drinks were grate. They had the best beach side so clean and big lots of chairs and big beach beds and every room is Oceanview! Over all we loved it all and grate location in town to walk around or even do some shopping!!
Customer Rating: 

Jan 19 2014
The total trip cost was appropriate. You get what you pay for. you should not hear the disco from your room. Your maid should probably be done by 3:30 instead of 5:30? Beach towels should be available before 10:00? They probably should not run out of beach towels? We spend little time in the room. It was clean and we had clean towels. The food was acceptable. Beach food had long lines. The Grand Oasis should have its own beach food. Bars were acceptable but lines increased as people from the Grand showed up. The only thing keeping this hotel from being great is lack of keeping up with the customers from the grand oasis palm.
Customer Rating: 

TripAdvisor Traveller Reviews
Not quite 4 star
KAM8686, Glasgow, United Kingdom
Sun Oct 01 10:20:54 EDT 2017
We were relocated to spend 2 weeks here when our trip to Cuba was cancelled because of Hurricane Irma. So... we didn't choose the hotel and we probably wouldn't have as it's described as a 'Family hotel' - not what my boyfriend and I were looking for! We were redirected just 2 days before we were due to fly to Cuba and had very little time to research the hotel beforehand. We did enjoy our trip (my boyfriend even proposed!) but I would say it's more 3.5 than a 4 star hotel. Hopefully this detailed review is helpful for anyone planning on staying. The Room We were given an ocean view room on the 6th floor (Room 611) and the view really was quite spectacular. We watched a great thunderstorm from the room one night and could see the boats heading out from their docking point by the hotel. However... having an ocean view means that you look out over the entertainment area and will therefore experience non stop music and people shouting through mics from about 11am until 11pm every day. You can also hear heavy chairs being moved around in the rooms beside, above and below, and the sound of doors slamming echoes throughout the hallways. Moments of silence were a rarity during our 2 week stay and although it didn't bother me too much as can sleep easily, I'm not sure how families with kids would fare and I would recommend earplugs if you're a light sleeper. On the plus side, the room was a good size and had everything we needed. A fridge would have been nice, but not essential. The bed was 2 smallish sized doubles pushed together which had it's uses! 3 bottles of water were replenished every day and the cleaners were both attentive in their daily cleans and respectful of the 'Do not Disturb' sign. The TV had some good channels on it with English speaking movies and the reception/service team were quick to fix any problems we had (e.g. the toilet blocked one day and was fixed within 15mins of calling the service team) On the downside.... the bathroom. I can only describe this as 'functional'. It was basically a tiled cupboard that they'd managed to squeeze a toilet and shower into: no bath, no window and the sink with mirror is located outside in the main room. Again, it all worked to do the job and we had no problems getting the water temperature right each day, but it was not a nice place to be as it would often store the heat and be a bit smelly from the drains. Definitely not a 4 star bathroom which was disappointing considering the price we paid. Service, Tips and Money Exchange All of the staff were really friendly and helpful at the hotel, with most speaking good English and working very hard to ensure we had a great stay. We felt like tips were expected for almost every activity or service, but guess this would be the case in the Americas. We would generally tip at the end of every a La carte meal, and sometimes at the buffet and bars if we received particularly good service from the team (Ceasar was fantastic at breakfast and Jail puts on a great fire show in Los Agaves!). We would also tip singers and dancers putting on shows in the evening. Our tips ranged from 20 pesos (about £1) to 100 pesos (about £5) depending on how good the service was. We left 200 pesos for cleaners at the end of our stay. We got all the information we needed about restaurants and activities at check in and reception were also very helpful whenever we needed to change money or ask questions. On the topic of money exchange, we got a reasonable rate from the hotel for GBP (21 peso to £1, compared to 18 peso in airports and 23 peso in town). Due to the convenience and no charge or commission fee, we thought this was a good deal and used the service throughout our stay. Entertainment: Oasis Palm vs Grand Oasis Palm It can be a bit disappointing / confusing when you arrive at the Oasis Palm as you go into the entrance for the Grand Oasis Palm first, then get driven 'round the back' to use a side entrance which is distinctly less 'Grand' and makes you feel a bit lower class from the moment you arrive. The reason for this is that there are 2 hotels joined together which share facilities, some of which are exclusively for people staying at the 'Grand'. At first, I was disappointed with this and felt like we had the worst deal at Oasis Palm as there were about 4 restaurants /bars we couldn't use unless we paid to upgrade. I wanted to upgrade and investigated the price, but it was expensive at about £25 per person per day, so we decided to see how we got on in Oasis first before upgrading. I'm very glad we made this decision as by the end of the holiday we realised that we could still use many of the shared features of the Grand hotel (like the quiet pool, beach area and one of the bars) at no extra cost and we didn't expect the food to be that much better than what we had anyway. Also, there is very little entertainment on that side of the hotel and we found that most Grand guests came round to our side for the nightly shows (e.g. Latin and Mexican dancing shows, Circus, Live bands, Singers, Market stalls, Karaoke etc.) The quality of the entertainment was high and there was always a lot on in and around the hotel / on the beach. We don't have kids, so cant really comment on their entertainment. The only thing I would say is you start to hear repeats if staying for 2 weeks! The beach and the quiet pool on the Grand side are definitely 4 star and we spent a lot of time here having fun, sun bathing and relaxing. The main area was a bit too noisy and busy for us, but I'm sure it's great for the kids. We didn't try the spa as felt it was a bit overpriced. Food The food let this hotel down a bit, particularly dinner service. There is one main buffet restaurant which serves up a decent breakfast and is closed for lunch (a different buffet restaurant opens up for lunch which actually has quite a good range of pasta, salad items and cakes). The main buffet opens for dinner and is really disappointing. Everything is luke warm and a bit bland. The Mexican dishes are ok, but not something I want every night. You also get access to two A La Carte restaurants for lunch and dinner, one seafood and one Mexican. Again,these are 'OK', but nothing special and not quite 4 star. Los Agaves is the best by far out of the two and needs to be reserved in advance. There are more snacks (like burgers,hot dogs,sushi) available in addition to the main restaurants and these are OK, so we found we could make it through our 2 weeks mixing it up in the hotel and eating out a few times. One note on drink... you can get pretty much everything you want, except good wine!! The standard 'included' wine is really awful and vinegary. They have a wine list but you have to pay extra between £10 and £50 a bottle... I didn't take the chance as didn't know if it would be better!

Honeymoon of the Knights
Nakia J,
Fri Sep 29 11:58:07 EDT 2017
I really enjoyed my stay at the Oasis Palm Beach. I did like the customer service and how they give you 3 bottles of water each day. The pool was nice, and the trip to the island on the ferry was nice. The food was not my favorite. A wayyyyy different taste from American food. Benjamin was great!! Taxi driver was great! Overall I enjoyed my stay

2 Star hotel
moudgil2016, London, United Kingdom
Tue Sep 26 13:28:47 EDT 2017
This hotel is 2 Star but rated at 4 Star rooms are in bad condition even mould on the sink and shower room as well as in toilet roll .cleaner don't clean the rooms properly.Air conditioning systems is faulty , No one hear your complaint .travel bag booked us in hotel when we complained asked to pay £500 to be upgraded in another room by hotel and by travel bag. hotel receptionist they just ignored our complaint and left us in the same room they are extremely rude all after money .Cancun is beautiful place don't book this hotel by mistake .

Great Budget Hotel
Josh H, Mérida, Yucatan, Mexico
Mon Sep 25 13:28:24 EDT 2017
We went there for a weekend to meet some friends on their honeymoon. It was our first time staying at the Oasis. The facilities were clean, the staff was friendly, and it is on the quieter side for a Cancun hotel. The food was not that great, but it was not bad either. You did get what you pay for. Overall, we had a good time and enjoyed our stay at the Oasis.

Entertatment(Staff)-Olyimpia Barragan
anjumsyed007, London, United Kingdom
Wed Sep 20 08:52:19 EDT 2017
Olyimpia was so kind and caring to me and my mum, who had knee surgery a few months ago. Olyimpia was very patience and treating us good in the oasis palm hotel For this we had a great time. I would recommend this hotel everyone that wants to stay or come to Cancun.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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