Cancun

Oasis Palm


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa. Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the kids' club, which features a pool, restaurant, overnight camp, amphitheater, and activity rooms. Oasis Palm offers six restaurants and eight bars.

Take in splendid views of the Caribbean Sea or Nichupte Lagoon from one of 470 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
This resorts spot on the north end of the island means calm water and gentle waves lapping over the white-sand beach. Downtown is 4 km away.
Address: ZONA HOTELERA
CANCUN
QR

MX
Local Phone: 998-848-8600
Toll Free Phone: 1-800-44-OASIS
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 1
Outdoor Pools: 1     
Features swimming pool with a view of the Caribbean Sea.
Golf: NEARBY
Grand Oasis Cancun
Par 3 Executive 9 hole golf course.
Holes: 9
Green Fees: Fee Required`
Cart Fee: Complimentayr
Club Rental Fees: $15
Lessons Available
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Rooms are located within the main pyramid structure and offer a splendid view of the sunset over Nichumpe Lagoon and the Caribbean ocean. The Oasis Palm is a family-friendly All-Inclusive style resort. At the Oasis Palm, we allow 3 children and 2 adults in a room. The reosrt offers connecting rooms wit specially designed rooms for kids. Exciting Kid's club with great activities. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island just more four feet deep and calm, extremely kid friendly. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 470
Year Opened: 1981 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Wireless internet use fee $20 per 24 hours period. Public areas have limited use. In-room safe deposit box fee $5 per day. All rooms do not have a balcony or terrace.
ROOM TYPES
STANDARD HOTEL ROOM
King or two double beds. Garden or Sunset View. Private bathroom. Minibar restocked daily: bottled water, beer. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
OCEANVIEW ROOM
One king or two double beds. Ocean View. Private bathroom. Minibar restocked daily: bottled water, beer. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Two conjoined rooms, one for kids (two double beds) and one for parents (one king bed). Private bathroom, Minibar restocked daily: Bottled water, beer. Teo flat screen televisions. Ocean or Sunset View.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Oasis Palm:
Isla Mujeres - Snacks. Open only for lunch.
La Cantina - Mexican gourmet restaurant.
La Bamba - Veracruz seafood. Open for lunch and dinner. Reservations required.
Xtabentun - Buffet and Yucatan Corner. Serves international and Mexican cuisine. Open for breakfast, lunch and dinner.
Dols Lunas - A la carte restaurant featuring pizza and Italian cuisine. Open for breakfast, lunch and dinner.
Sushi Bar - Mexican suchi fusion. Open for lunch.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Fitness Center, Non-Motorized Water Sports, 9-Hole Golf Course (near-by), Kid's Club, Cooking Lessons, Game Areas.
Nightly Activities & Entertainment:
Dinner & Entertainment Shows, Mexican Culture & Folklore, Disco, Cantina Bar, Evening Shows, Beach Parties
CHILDREN'S PROGRAMS
Cooking Lessons, Disco, Movies, Game Areas (Wii ans Xbox), Overnight Club, Pool/Slide, Playground Activity Classes.
Applicable Ages: 4 to 15 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24- Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Oasis Palm to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2990reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
JUAN M.
Sep 07 2017
Great overall
Customer Rating: 

Food Bad
NICHOLAS M.
Mar 16 2017
Hotel was decent for price. Beach and pool nice. Bar on beach you will wait 20 to 30 min for a drink so miswell stay in line. Food choices are very poor. Breakfeast was about the best meal not many choices.
Customer Rating: 

I should have stayed home
SHERRY L.
May 26 2016
This hotel was not a comfortable place to stay. My room was hot (air conditioner wasn't working correctly). No coffee maker was provided in the room. The coffee shop they had open had terrible coffee, and they did not have creamer. The staff was helpful when you tipped a lot of money. Otherwise they were not very friendly or helpful.
Customer Rating: 

Oasis Palm
JOAN R.
Aug 08 2014
The hotel staff worked constantly to keep the pool and beach areas clean. The staff providing daily activities were enthusiastic and friendly. The wait service at the buffets was inconsistent. The nightly shows we're entertaining but sometimes in a cheesy way,such as the Michael Jackson show. Overall, I would recommend this hotel to those who are looking for a clean, pleasant resort without luxury.
Customer Rating: 

Just OK
LEONARD D.
Jul 29 2014
When we booked this hotel, we read the reviews and knew we would get what we paid for. It is family friendly. The shallow water was good for kids, the kid's supervised area was wonderful, but everything else was very fair. I would not recommend this hotel to anyone and I would rate it a three apple. Not four. Read all the reviews and be prepared. If you don't expect much, then you will have a good time. I will suggest going to the sister hotel if you want waves in the ocean. However, we were surprised they didn't have transportation. We had to get a cab and go over. Now, that was a hotel!
Customer Rating: 

All inclusive not what it is supposed to be
JOSE C.
Jun 30 2014
When we got off the plane and looked for the Apple rep, he was not looking for us because we where not on the correct list. The flight information on his documents was incorrect. We then get to the hotel and get told there is "two" types of inclusive. We are the purple band so we can only eat at 2 restaurants. They "upgraded" our room but made it more difficult to walk up to the bar because we had to walk out of our hotel tower and across the pool to the other hotel. Everything was in the other hotel. It was a hassle! Then we are harassed by a timeshare company that didn't want us to meet with the Apple rep for tours. Then in our room the water came out yellow in the shower and the blankets smelled dirty. I wish I would of been told about the different levels of all inclusive upfront. Also some of the workers at the restaurants would make comments of why my 6 year old doesn't speak Spanish. That is none of their business and they should of not been saying anything to me about that!
Customer Rating: 

Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
MAURICIO M.
May 01 2014
Very disappointed with the hotel service overall. Lines for everything elevator, restaurant ,they lie about all inclusive you're limited on everything , an the worst part there is bedbugs on their rooms. Won't ever book on Oasis hotels again.
Customer Rating: 

Worst Hotel Ever!
PAUL C.
Apr 01 2014
From the minute we walked in the service was horrible! Front staff was walking around and not helping people check in! I had to ask three different people for proper line to check in! We paid for ocean view room and were told that although we had view we didn't have windows that open or balcony! Hotel has 6 restaurants but we were only able to eat at two of them!! Lines to eat were ridiculous and food was flavorless. Hotel is extremely understaffed and staff are not friendly! I would never ever stay there again!
Customer Rating: 

Great stay at the Oasis Palm
JACOB L.
Mar 19 2014
Stayed 7 nights at the Oasis Palm with 4 friends over spring break, all college students. We had such a great time during our stay. The hotel staff was working round the clock and it was very clean. The food was decent in the restaurants, every night had different things, tons of options. The bartenders were good, drinks strong and the wait was never too long. The beach/pool area very cleanly and had music going all day. Nightlife at the hotel was decent, the club there was always pretty busy and had a good time there. We went during college spring break so it was tons of kids everywhere, so that was great, always something going in. Everyone was very respectful so families and older couples could still enjoy themselves. Only thing was the rooms felt a little damp and had the moist smell, but it is year round tropical weather so that is expected! I would recommend this hotel to others. Seen some pretty negative reviews but felt they were false. We were kind of nervous on going after seeing them online but were very impressed with everything.
Customer Rating: 

Our hotal was Oasisviva
ULISES B.
Feb 21 2014
This was our 3rd time in CANCUN and so far our Favorite resort, the hotel it self is a little out dated but the staff, food, drinks were grate. They had the best beach side so clean and big lots of chairs and big beach beds and every room is Oceanview! Over all we loved it all and grate location in town to walk around or even do some shopping!!
Customer Rating: 

PATRICK G.
Jan 19 2014
The total trip cost was appropriate. You get what you pay for. you should not hear the disco from your room. Your maid should probably be done by 3:30 instead of 5:30? Beach towels should be available before 10:00? They probably should not run out of beach towels? We spend little time in the room. It was clean and we had clean towels. The food was acceptable. Beach food had long lines. The Grand Oasis should have its own beach food. Bars were acceptable but lines increased as people from the Grand showed up. The only thing keeping this hotel from being great is lack of keeping up with the customers from the grand oasis palm.
Customer Rating: 

TripAdvisor Traveller Reviews
Great people, property is rundown
Jim H, Lancaster, South Carolina
Sun Dec 10 16:10:37 EST 2017
The employees were all welcoming and accommodating. The location is fairly centrally located in the hotel zone, so getting around is easy. The restaurants all had bland food for the westerners. Rather disappointing. The rooms reminded me of a motel 6. Cement blocks with a TINY bathroom. Be prepared to call maintenance to unblock you toilet. There are many other properties, try one of those.

great vacation!
Loic C,
Sat Dec 09 15:33:32 EST 2017
It was my first time in this hotel and I have no regrets! The atmosphere at the hotel was very pleasant ( very clean and quiet) , the entertainment activities were fun and the staff was very nice and attentive especially yesica! I thank her for her professionalism and kindness, she made a great work! Regarding the restaurant , there was a wide choice which was very pleasant. I also thank the waiters (waitresses) for their kindness. I'll definitely come back there for my next stay!

Day Pass visit
seetheworld2014, Calgary, Canada
Thu Dec 07 22:18:37 EST 2017
We were staying at the Oasis Smart in downtown Cancun and had the opportunity to buy a day pass for the Oasis Palm. When we arrived at the Oasis Palm it took a very long time for the staff to sign us in and give us the day use bracellets. We were not given any information about the grounds or hotel and had to ask for a resort map. They took our passports, gave us towels and said upon returning the towels and bracellets we'd get our passports back. It took three front desk staff to figure out the forms we had to sign. They were slow in getting this done and yet abrupt in their communication with us. Not helpful or welcoming. We thought we might like to spend a couple of nights at the resort and asked about the daily room rates. One female staff just said they're all full. Not a good first impression. Not a good reception. The grounds and beach were very nice and so were the pools. The bar staff and the staff at the buffet were super nice, helpful and friendly. There were plenty of loungers and cool yellow hammocks in the water. Families with young children were everywhere yet the resort was quiet and laid back in that regard. There was a volleyball game going on and later a bingo. We didn't see too many other activities that day. Food at the buffet was just ok (salads, soups, meat and fish) and the wait staff were very attentive. We had a relaxing day at the resort but next time we'll try the Oasis Grand further down the hotel zone.

My favorite thing about the hotel
,
Sun Nov 26 08:32:21 EST 2017
My favorite thing about the hotel was the staff! The hotel is older and is inundated with kids, but through that, the staff made it pleasurable. The entertainment staff Cisne made sure to get everyone involved. His humor and energy made laying out by the pool and beach even better! And Victor the bartender is awesome. When you find a good bartender, you keep him and tip him. I would walk across the beach just because he was my bartender. Extremely grateful for these two. If I was rating them alone, it would be five stars, but I gave a three for the hotel and food.

Update: went from 1 star in 2016 to 3 stars in 2017
Mona G,
Sat Nov 25 05:25:49 EST 2017
I gave Oasis Palm 1 star in 2016 based on too many bad experiences, in the matter of fact the title of my review was “Bad Experience”. But my family decided to give it another chance this year and I have to say that we all noticed big improvements. We felt like our concerns from last year were taken seriously and were addressed. Thank you to the management and resort staff for addressing our concerns and for making this vacation more pleasant than last year’s vacation!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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