Cancun

Oasis Palm


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All Inclusive    

Exceptional Values!
Honeymoon: Bottle of sparkling wine, fruit basket, honeymoon dinner with a bottle of house wine, and room upgade (based on availability, mininum 5 night stay).
Family: Two kids 12 & under Stay, Play, and Eat Free.

Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 years and under).

Oasis Palm offers family friendly fun in a fantastic location. This all-inclusive resort is located at the north entrance to Cancun's hotel zone and sits on a picturesque white-sand beach.

Oasis Palm features exciting amenities, activities for all ages, and exceptional cuisine. Work up a sweat in the gym or relax your body and soul at the spa. Splash in the spectacular free-form pool or play in the Caribbean sand. Young guests will enjoy the kids' club, which features a pool, restaurant, overnight camp, amphitheater, and activity rooms. Oasis Palm offers six restaurants and eight bars.

Take in splendid views of the Caribbean Sea or Nichupte Lagoon from one of 470 rooms that reflect a modern Mexican style. Great memories are waiting to be made at Oasis Palm.

Find more information about Oasis Hotels & Resorts.

Learn more about Cancun.
HOTEL LOCATION
This resorts spot on the north end of the island means calm water and gentle waves lapping over the white-sand beach. Downtown is 4 km away.
Address: ZONA HOTELERA
CANCUN
QR

MX
Local Phone: 998-848-8600
Toll Free Phone: 1-800-44-OASIS
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary.)
Physician on Call
Shopping Mall Nearby
Pools
Number of Pools: 1
Outdoor Pools: 1     
Features swimming pool with a view of the Caribbean Sea.
Golf: NEARBY
Grand Oasis Cancun
Par 3 Executive 9 hole golf course.
Holes: 9
Green Fees: Fee Required`
Cart Fee: Complimentayr
Club Rental Fees: $15
Lessons Available
Tennis
Number of Courts: 1
Outdoor Courts: 1
Court Fee: Complimentary
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Paddle Boats: Complimentary
JetSki / Waverunner: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Rooms are located within the main pyramid structure and offer a splendid view of the sunset over Nichumpe Lagoon and the Caribbean ocean. The Oasis Palm is a family-friendly All-Inclusive style resort. At the Oasis Palm, we allow 3 children and 2 adults in a room. The reosrt offers connecting rooms wit specially designed rooms for kids. Exciting Kid's club with great activities. Beach: Set along nearly 200 meters (650ft) of powdery white sand in Cancun's Hotel Zone and because the sea is shallow at this end of the island just more four feet deep and calm, extremely kid friendly. Check-in: 3:00 pm
Check-out: 12 noon
Total Rooms: 470
Year Opened: 1981 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Wireless internet use fee $20 per 24 hours period. Public areas have limited use. In-room safe deposit box fee $5 per day. All rooms do not have a balcony or terrace.
ROOM TYPES
STANDARD HOTEL ROOM
King or two double beds. Garden or Sunset View. Private bathroom. Minibar restocked daily: bottled water, beer. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
OCEANVIEW ROOM
One king or two double beds. Ocean View. Private bathroom. Minibar restocked daily: bottled water, beer. Bath amenities.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Two conjoined rooms, one for kids (two double beds) and one for parents (one king bed). Private bathroom, Minibar restocked daily: Bottled water, beer. Teo flat screen televisions. Ocean or Sunset View.
1 King Bed or 2 Double Beds Rollaways Available, Rollaway Charge:
Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Bathtub
Shower
Non-Smoking Available
Minibar
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Oasis Palm features 1 meal plan options:
All Meals, Drinks & Tips
There are 6 Restaurants at Oasis Palm:
Dols Lunas - A la carte restaurant featuring pizza and Italian cuisine. Open for breakfast, lunch and dinner.
Sushi Bar - Mexican suchi fusion. Open for lunch.
Isla Mujeres - Snacks. Open only for lunch.
La Cantina - Mexican gourmet restaurant.
La Bamba - Veracruz seafood. Open for lunch and dinner. Reservations required.
Xtabentun - Buffet and Yucatan Corner. Serves international and Mexican cuisine. Open for breakfast, lunch and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Fitness Center, Non-Motorized Water Sports, 9-Hole Golf Course (near-by), Kid's Club, Cooking Lessons, Game Areas.
Nightly Activities & Entertainment:
Dinner & Entertainment Shows, Mexican Culture & Folklore, Disco, Cantina Bar, Evening Shows, Beach Parties
CHILDREN'S PROGRAMS
Cooking Lessons, Disco, Movies, Game Areas (Wii ans Xbox), Overnight Club, Pool/Slide, Playground Activity Classes.
Applicable Ages: 4 to 15 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24- Hour notice

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
135 Recommend
135 past Apple Vacationers would recommend Oasis Palm to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2899reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Sub Par Hotel
Dab K,
Tue Aug 15 20:29:05 EDT 2017
We had to make the best of our 6 day vacation by staying away from the hotel during the day. It was an over crowded. No air circulation on the elevators..no restrictions on noise through the halls or quiet hours...restaurants lines extremely long so the "all - inclusive" label is a lie as the restaurant lines were always long and you had to book reservations early only to be told they could only reserve a limited number of people. The room was nice. The restaurants the white box and maki taco were superb! Alcohol was watered down. We had to leave daily to enjoy our week in Cancun. Thanks to the Island of Isla Mijueres and Cozumel. By the way, do not stay at this end of Cancun...its just way too over crowded

Not Impressed, however they made it right
Corey F, Garland, Texas
Mon Aug 14 16:52:00 EDT 2017
My girlfriend and I came to Cancun on one of those "free vacation" trips offered by VIP booking. We quickly learned free doesn't really mean free. Yes we fell for the proverbial "Okie Doke". They put us up in the Oasis Palm, which was not what we're use to. And by the way, the free trip came along with a mandatory visit to an off property "time share" sales pitch that was suppose to last no more than 90 minutes, that actually lasted 4 hours. Back to the hotel. Our first room we were given a small room with two full size beds pushed together in hopes we wouldn't realize it wasn't a king size. My girl being the trooper she is, immediately contacted the front desk and voiced her displeasure. Shortly after, the put us in the second room, which was comfortable, however being at the far end on the hotel, it was right next to the dock where the party ship is laid to final rest for the evening. And by the way, although the ship is parked, the party with full DJ continued until 2am. The music as well as the strobe lights easily penetrated our paper thin glass and walls. The following morning my girl was at it again, and we were moved to yet another room. Did I mention the food at one of the casual restaurant's idea of roasted chicken is left over chicken strips, and the potatoes were similar to instant but no really. For a moment I thought they were lumpy grits. Being from the south, grits would've been acceptable, unfortunately it was a bad attempt at mashed potatoes. At some point we decided to go to our room and get some sleep. Unfortunately our new room sat slightly above the courtyard where the Mariachi band plays. When my girl once again went to the front desk, they assured her the band stops playing at 10pm. Only problem is it was now 10:45pm. Since it was the weekend, they go until 12am. Well they didn't stop until some ungodly hour past 1am. The following day everything came to a head. When the manager came in he was already informed that we were displeased with everything the hotel had offered. He agreed to move us next door to their sister property the Grand Oasis at no addition charge. For an extra $20.00 person per day we were granted all the privileges of the other guests. This property was much quieter and catered more to our tastes. At home we're usually in bed no later than 10pm. To the Oasis Palm's credit, it doesn't cater to the quiet life style I'm accustomed to. All their other guests appeared to be happy and enjoying their stay. Their kids were happy as well as the young adults. Would I ever stay there again? Absolute not! However I would highly recommend it to my 22 yr old and his friends. As well as people with kids whose standards aren't amazingly high. I would however stay at the Grand Oasis again with my younger children.

Amazing holiday love cancun
Luket4817,
Tue Aug 08 09:58:44 EDT 2017
OK good points.the oasis hotel is in a perfect location with amazing beaches and a beautiful surrounding the pools are really good.our room was clean and spacious and towels cleaned daily.the bed sheets was only changed once a week.the daily entertainment guys are brilliant and the waiters and staff are helpful.you must take a trip on captain hook pirate boat next door it's fantastic and very entertaining. The evening shows are also top notch.bad points the receptionist are terrible if you speak english it's very hard to communicate with them they also tried over charging me for a room safe which is a joke been charged for in the first place its very expensive.it does accommodate more for Mexicans than any other country and I could feel that being there.the food is rubbish I could stomach breakfast and snacks (burgers hotdogs chips nachos)but the evening meal was terrible under cooked chicken and slop everywhere.we had to eat out alot which I didn't expect to do on an all-inclusive holiday.the drinks are crap to beer bad only one choice and cocktails are just as bad cheap alcohol used for every drink.we did have a nice surprise the one evening we got invited to dine in the grand oasis palm next door which was nice also they invited us on the captain hook boat free of charge and we received a fresh fruit bowl.i think we got all those after filling a survey sheet out and gave a 3 out of 5.if I was going to go to Mexico again I wouldnt choose this hotel or recommend it.but we made it a fantastic holiday to remember we swam with dolphins and went to chichen itza etc I would recommend Mexico/cancun but not this hotel.

Not quite what you expect!! and not quite all inclusive"
steffandonovan, London, United Kingdom
Mon Aug 07 02:42:04 EDT 2017
My family stayed in July 2017 for 10 nights and arrived at the hotel at 4pm to be greeted by a porter (Eduardo) wanting to take our baggage which was a great start and very helpful after an 11 hour flight, When booking in the receptionist spoke very little English which was a shame because we only found out after he confirmed that our request for a room with a balcony was addressed so you can imagine how annoyed we were to find that we were given a room on the 6th floor without one and the room was so very outdated. The porter was very helpful because he knew we were unhappy and went downstairs to speak with reception who denied stating we had a balcony so he did what he could and i tipped him well for the help. We had to stay 1 night in this particular room and the 2nd day had to pay £200 extra for same style of room but on the 7th floor and with a balcony this time (thanks to the porter Eduardo) - this did however make our stay better overall as it makes a big difference, the rooms are cleaned well although sheets need to be cleaned/replaced more regularly and not just once per week as we noticed that we would have the same sheets/ pillowcases for days. The food.....well.. Breakfast is fine now dinner on the other hand was not overall .. Argaves is very good apart from the reservation queue which started at 3pm and you are not guaranteed a table so you are left with Dos Lunas and the other one to choose from. after one visit in each of these we decided to eat out every night because its simply not to a good enough standard and the meat is not cooked well which concerned me, it was also cold. The snack hut during the day was better and our daughter liked it so we cannot fault it really as its what you expect. Bugers, Nacho's and chips and things like that so it was convenient really. The bars - Sports bar was the easiest to get a drink from because there were little or no queues, the beer is not great and limited and the cocktails were not great but what i would expect from a 3 star hotel i suppose as its certainly not anything more. Kids club - great idea and very helpful but i have a concern because i was able to walk in at any point and see my daughter and no one would say anything so really i could be anyone so this really does need to be addressed, the entertainment for the kids there is great, my daughter loved it even though she cannot speak Spanish so the staff do really try to help here. I believe that hotels should actually take action on customers comments/feedback because i see a lot of negative comments on trip advisor about this hotel and it does have potential to be great especially given its location but it must include the WIFI and safe key without extra charges because it makes you feel cheated if im being honest. So having stayed for 10 nights would i go back?? Sadly no because there is so much better to choose from and those hotels really are "ALL INCLUSIVE" and at the same costs (or just slightly more) - I must make another point and praise the entertainment team, they really do keep you smiling and make a real effort! Overall rating 4.5/10

great experience at your place!
marcelinam584,
Thu Aug 03 19:19:39 EDT 2017
We enjoyed all the entertainment especially the band and the soloist. Lots of fun and dancing! The drinks were excellent from Pina Colada to Daquiri, and juice. The staff were so friendly and helpful. Special mention to Carlos ( photography) and his helper..



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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