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Mauna Lani Bay Hotel & Bungalows


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Exceptional Value    
Please note that "Value" inclusions mah have travel date, duration and/or room type restrictions.

Exceptional Values!
Extra Value: Free cultural activities, historic tours, and Hawaiian adventures.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is recognized by the United States Environmental Protection Agency (EPA) and the Department of Energy (DOE) for significantly advancing the development of green power. The resort also generates the most solar electric power of any luxury resort in the world.

All golf courses are watered using 3 million gallons of brackish water each day, and a large percentage of the golf operation's electricity is provided by solar power.

A sustainable menu for meetings and events includes products harvested within a 100-mile radius.

Amidst mountains and the sea on the sunny Kohala Coast on the tropical Island of Hawaii, the Mauna Lani Bay Hotel and Bungalows offers an exceptional experience with unparalleled value. Discover why Travel + Leisure consistently rates them one of the "Top Hotels in the World". Mauna Lani is an exquisite blend of sophisticated luxury and Hawaiian hospitality.

Accommodations range from spacious guest rooms to incredibly luxurious bungalows. The Bungalows were completely renovated in 2012. The living space of each Bungalow invites ultimate relaxation with indoor and outdoor living featuring locally-inspired artworks by Hawaiian artists and stylish Koa furniture. The private outdoor Jacuzzi and heated swimming pool create a laidback setting for socializing or quiet enjoyment.

On the grounds of this magnificent 3,200-acre deluxe resort, guests can enjoy the ambiance of ancient Hawaii in the mystical fish ponds and petroglyphs, or relax in oceanfront cabanas and hammocks. The Mauna Lani Bay Hotel has a reputation for outstanding service; and perfect Kohala weather provides a wonderful opportunity to enjoy outdoor fun. Whether enjoying a morning tee time between ink-jet black lava and lush greens, getting pampered at the uniquely Hawaiian inspired Mauna Lani Spa or dining ocean-front at the legendary Canoe House restaurant... Mauna Lani allows you to be yourself. Discover your own journey of relaxation and luxury at Mauna Lani on the Big Island of Hawaii.

Mauna Lani Resort is a luxury golf resort with two championship golf courses, Mauna Lani North and South. Both golf courses offer a challenging experience to novice and professional golf enthusiasts alike. Mauna Lani has received Golf Magazine's Gold Medal Award every year since 1988 and was host to the Senior Skins Golf Game for 11 years. The Big Island golf courses are masterpieces of design, each strikingly different, yet equally challenging. Each course is a world apart geographically, and in playing experience.

The Mauna Lani Spa is a uniquely Hawaiian day spa retreat ranked one of the "World's Best Spas" by Travel & Leisure magazine. The spa resort is a reflection of the Island of Hawaii's splendid range of geographic wonders. The luxury spa resembles a Hawaiian village with thatched hale for treatments, two natural lava saunas, a meditation pavilion and a watsu pool. Treatments include traditional Hawaiian therapies, baths, body treatments, and massage therapy.
HOTEL LOCATION
This deluxe luxury resort is nestled between two white sand beaches on the sunny Kohala Coast of theBig Island of Hawaii.
Address: 68-1400 MAUNA LANI DRIVE
KAMUELA
HI

US
Local Phone: 808-885-6622
Toll Free Phone: 800-367-2323
Fax: 800-881-7000
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Included)
Physician on Call
Shopping Mall Nearby (2 miles)
Pools
Number of Pools: 2
Outdoor Pools: 2     
At the Fitness Center, a 25-meter lap pool is available for the avid swimmer, with a Jacuzzi nearby for relaxing after a strenuous workout.
Golf: ON-SITE
Francis H. I`i Brown
Mauna Lani`s two courses, the Francis H. I`i Brown North and South, are the recipients of five Gold Medal Awards from GOLF magazine and have been host to the nationally-televised Senior Skins Golf Game.
Holes: 36
Green Fees: Varies seasonally
Club Rental Fees: $35
Lessons Available
Tennis
Number of Courts: 6
Outdoor Courts: 6
Lighted Courts: 3
Court Fee: $15.oo per day
Raquet Rental Fees: $7.00 per day
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Additional Charge
Wind Surf: Additional Charge
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Additional Charge
Sauna: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
This elegant beachfront resort is the perfect blend of authentic Hawaiian warmth and sophisticated luxury. The Mauna Lani Bay Hotel has a reputation for outstanding service, & perfect Kohala weather provides a wonderful opportunity to enjoy outdoor fun. Within the boundaries of 3,200 acres, guests may enjoy the ambiance of ancient Hawaii in the mystical fishponds and petroglyphs, the beautiful sunsets, lush gardens, and a stretch of shoreline which is home to a myriad of marine life. Beach: Mauna Lani Bay Hotel & Bungalows offers a three-mile stretch of tropical beachfront, set along a gorgeous shoreline beautiful beyond compare. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 343
Year Opened: 1983 Credit Cards: Visa, Master Card, Discover, American Express, JCB
HOTEL RESTRICTIONS
Daily Resort Fee of $26.04. Billed to guest folio and collected at resort.
ROOM TYPES
STD OCEAN VIEW
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
STANDARD ROOM
Large luxurious room. Standard rooms overlook the hotel's main entrance and parking area. Amenities include a large private balcony, sitting area, flat screen TV's and much more. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
SUITE OCEAN VW - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of an OCEAN VIEW SUITE but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
STD OCEANFRONT - B&B PACKAGE
BED & BREAKFAST PACKAGE - All the amenities of a STD OCEANFRONT room plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
SUITE DLX OCEAN - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of a DLX OCEAN VIEW SUITE but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
DELUXE OCEAN VIEW
Large luxurious room. Located on the 5th & 6th floors with unobstructed views of the Pacific. Amenities include a large private balcony, sitting area, flat screen TV, CD player and much more. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DLX OCEANFRONT - B&B PACKAGE
BED & BREAKFAST PACKAGE - All the amenities of a DLX OCEANFRONT room plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
GARDEN VIEW - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of a GARDEN VIEW room but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
STD OCEANFRONT
SPECIAL - Room with a view promotion: Special rates for OCEAN VIEW rooms. Available at limited times during the year and not combinable with other offers.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
STE OCEANFRONT - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of an OCEANFRONT SUITE but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
OCEANFRONT CORNER FREE-NT
FREE-NT -- all the amenities of an OCEANFRONT CORNER room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
DLX OCEANFRONT
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
OCEAN VIEW SUITE FREE-NT
FREE-NT -- all the amenities of an OCEAN VIEW SUITE with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
GARDEN VIEW FREE-NT
FREE-NT -- all the amenities of a GARDEN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
OCEANFRONT SUITE FREE-NT
FREE-NT -- all the amenities of an OCEANFRONT SUITE with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
GARDEN VIEW -GOLF PACKAGE
GOLF PACKAGE -- all the amenities of a GARDEN VIEW room plus unlimited golf for two, daily. 3nt minimum stay is required.
Other Amenities -
OCEANFRONT CORNER - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of an OCEANFRONT CORNER room but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
DLX OCEAN VW SUITE - STAY 5
STAY 5 promotion -- all the amenities of a DLX OCEAN VIEW SUITE with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
OCEAN VIEW SUITE - STAY 5
STAY 5 promotion -- all the amenities of an OCEAN VIEW SUITE, with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
STD OCEAN VW - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of a STD OCEAN VIEW room but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
STANDARD ROOM - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of a STANDARD room but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
GARDEN VIEW - STAY 5
STAY 5 promotion -- all the amenities of a GARDEN VIEW room with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
DLX OCEAN VW - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of a DLX OCEAN VIEW room but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
OCEANFRONT SUITE - STAY 5
STAY 5 promotion -- all the amenities of an OCEANFRONT SUITE with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
OCEAN VIEW SUITE B&B PKG
BED & BREAKFAST PACKAGE - All the amenities of an OCEAN VIEW SUITE plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
DLX OCEAN VW SUITE - B&B PKG
BED & BREAKFAST PACKAGE - All the amenities of a DLX OCEAN VIEW SUITE, plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
STD OCEANFRONT - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of a STD OCEANFRONT room but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
GARDEN - B&B PACKAGE
BED & BREAKFAST PACKAGE - All the amenities of a GARDEN VIEW room plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
OCEAN VIEW SUITE
Ocean view suites are located on upper floors and provide outstanding views of the Pacific. In addition to standard amenities, suites offer a separate living area off the bedroom. Sleeps 4
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DLX OCEAN VIEW SUITE
GOLF PACKAGE -- all the amenities of a STD OCEANFRONT room plus daily breakfast buffet for two at Bay Terrace Restaurant and two rounds of golf. 3nt minimum stay is required.
Other Amenities -
STD OCEAN VIEW FREE-NT
FREE-NT -- all the amenities of a STD OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
DLX OCEANFRONT - SPCL OFFER
SPECIAL OFFER rooms -- all the amenities of a DLX OCEANFRONT room but offered at a drastically discounted price. Available at limited times, during the year.
Other Amenities -
STANDARD ROOM FREE-NT
FREE-NT -- all the amenities of a STANDARD room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
OCEANFRONT SUITE B&B
BED & BREAKFAST PACKAGE - All the amenities of an OCEANFRONT SUITE plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
DLX OCEAN VW SUITE FREE-NT
FREE-NT -- all the amenities of a DLX OCEAN VIEW SUITE, with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
GARDEN VIEW
Garden rooms over look the lush, tropical gardens. Perfect for guests who enjoy the tropical foilage the island offeres. Amenities include a large private balcony, sittiarea, flat screen TV's and much more. Sleeps 4.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
DLX OCEAN VIEW FREE-NT
FREE-NT -- all the amenities of a DLX OCEAN VIEW room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
OCEANFRONT SUITE
Oceanfront suites are located on upper floors and provide outstanding views of the Pacific. In addition to standard amenities, suites offer a separate living area off the bedroom & wet bar. Sleeps 4
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
STD OCEANFRONT FREE-NT
FREE-NT -- all the amenities of a STD OCEANFRONT room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
STD OCEAN VIEW - GOLF PACKAGE
GOLF PACKAGE -- all the amenities of a STD OCEAN VIEW room plus unlimited golf for two, daily. 3nt minimum stay is required.
Other Amenities -
STANDARD - GOLF PKG
GOLF PACKAGE -- all the amenities of a STANDARD room plus unlimited golf for two, daily. 3nt minimum stay is required.
Other Amenities -
DLX OCEANFRONT FREE-NT
FREE-NT -- all the amenities of a DLX OCEANFRONT room with the added value of free night(s) calculated into pricing plus daily breakfast for two.
Other Amenities -
DLX OCEAN VIEW -GOLF PACKAGE
GOLF PACKAGE -- all the amenities of a DLX OCEAN VIEW room plus unlimited golf for two, daily. 3nt minimum stay is required.
Other Amenities -
STD OCEANFRONT - GOLF PACKAGE
GOLF PACKAGE -- all the amenities of a GARDEN VIEW room plus unlimited golf for two, daily. 3nt minimum stay is required.
Other Amenities -
OCEAN VIEW BUNGALOW
Bungalows are 4000+ sq ft private residences. All the comforts of home and more. 2 master suites, 2.5 baths, fully equipped kitchen, extra large lanai with grill private pool & jacuzzi and much, much more. Sleeps 6.
Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Kitchen
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Satellite
OCEAN VIEW - STAY 5
STAY 5 promotion -- all the amenities of a STD OCEAN VIEW room with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
STANDARD ROOM - STAY 5
STAY 5 promotion -- all the amenities of a STANDARD room with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
DLX OCEANFRONT - GOLF PACKAGE
GOLF PACKAGE -- all the amenities of a DLX OCEANFRONT room plus unlimited golf for two, daily. 3nt minimum stay is required.
Other Amenities -
CORNER OCEANFRONT B&B
BED & BREAKFAST PACKAGE - All the amenities of a CORNER OCEANFRONT room plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
OCEANFRONT CORNER - STAY 5
STAY 5 promotion -- all the amenities of an OCEANFRONT CORNER room with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
DLX OCEAN VIEW - STAY 5
STAY 5 promotion -- all the amenities of a DLX OCEAN VIEW room with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
OCEANFRONT CORNER
Located on the corner of the building with extra floor to ceiling windows offering larger views of the Kohala coastline. Includes a private, furnished balcony, large baths, flat screen TV's and much more. Sleeps 4.
1 King Bed Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Refrigerator
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
OCEANFRONT BUNGALOW
Bungalows are 4000+ sq ft private residences. All the comforts of home and more. 2 master suites, 2.5 baths, fully equipped kitchen, extra large lanai with grill private pool & jacuzzi and much, much more. Sleeps 6.
Other Amenities -
Air Conditioning
Bathtub
Carpet
Non-Smoking Available
Balcony or Terrace
Kitchen
Minibar
Refrigerator
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
TV Movies
Room Safe
Satellite
OCEANFRONT - STAY 5
STAY 5 promotion -- all the amenities of a STD OCEANFRONT room with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
STD OCEAN VIEW - B&B PACKAGE
BED & BREAKFAST PACKAGE - All the amenities of a STD OCEAN VIEW room plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
STANDARD - B&B PACKAGE
BED & BREAKFAST PACKAGE - All the amenities of a STANDARD plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -
DLX OCEANFRONT - STAY 5
STAY 5 promotion -- all the amenities of a DLX OCEANFRONT room with the added value of a special reduced rate plus daily breakfast for two. 5 night minimum stay is required.
Other Amenities -
DLX OCEAN VIEW - B&B PACKAGE
BED & BREAKFAST PACKAGE - All the amenities of a DLX OCEAN VIEW room plus the added value of a daily breakfast buffet for two in the Bay Terrace Restaurant.
Other Amenities -

OTHER INFO
Flower lei greeting upon arrival at hotel.
Rollaways available in king bedded rooms only. Complimentary.
DINING
There are 3 Restaurants at Mauna Lani Bay Hotel & Bungalows:
The Canoe House - This oceanfront restaurant offers breathtaking views of the crystal blue Pacific. Offering a Hawaiian plantation style menu focusing on island fresh, sustainable ingredients. Open Mon thru Sat for dinner, 5:30-8:30pm.
The Ocean Grill - Casual lunches, sunset cocktails and light dinners served in a relaxed, oceanfront setting.
The Bay Terrace - A casually elegant, garden-like restaurant serving continental fare for breakfast and dinner.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Spa Facilities, Hula Lessons, Lomi-Lomi Massage Demonstrations, Fish Feeding Tours and Historic Tours, Hawaiian Games.
Nightly Activities & Entertainment:
Twilight story telling
CHILDREN'S PROGRAMS
Camp Mauna Lani - A year round program for children ages 5 through 12 supervised by qualified, attentive counselors. Activities include tidal pool excursions, visits to historic fishponds and petroglyphs, Hawaiian games and Hawaiian crafts.
Applicable Ages: 5 to 12 years old.
Program Fees: $50.-2nd child $35.

Babysitting Fee: Available
Advance Notice for Babysitting: Yes

TripAdvisor Web Reviews
Based on 1690 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Unpretentious elegance
Rich G, NJ, USA
Thu Aug 25 06:08:20 EDT 2016
We had an very relaxing stay at this incredible hotel. The grounds at the Mauna Lani are absolutely spectacular. From the fish ponds and tropical gardens that run throughout the hotel atrium, the grounds teaming with fish in various streams and ponds, the beach and spectacular grounds in general make this hotel unique. They have some great snorkeling a short walk away along with paddle boards kayaks right off their beach. The attitude however is pure Hawaiian mellow - relaxing, inviting and stress free. The staff, rooms, Canoe House, pool bar and restaurant- all first class and pleasant. We took advantage of the health club and lap pool, both of which were very nice facilities. I didn’t golf this time but have previously on their course which is excellent. Even the guests were also very relaxed (not too many people running to get their beach chairs at 6:30AM and returning 4 hours later), which unfortunately can be typical. Highly recommend for a stay on the Kohala Coast. More>

Very Tired and Dated...
Kathy S, Laguna Beach, California
Wed Aug 24 19:22:32 EDT 2016
The property is an old institutional style architecture not taking advantage of the view location. You enter the hotel and just see interior hallways and walls. The pool is old and uninviting. There was basically no energy or vitality at the property and it was very tired and dated. We had reservations at the hotel for one week but decided to leave after two nights. We would definitely not consider this property to be a 4 star or greater rating. More>

Underwhelming substitute for Fairmont Orchid
Greenwonderland,
Wed Aug 24 13:12:46 EDT 2016
We were all set to celebrate our 20th anniversary with our 2 boys at the Fairmont Orchid until we were notified the pool there was being renovated during our stay. We could have stayed there with no pool, but with 2 kids and construction noise, for us not having s pool wasn't an option. A few weeks prior to our trip, we booked the Mauna Lani based on the reviews and photos of the rooms. I'll start by saying we had a wonderful trip and the negatives of the hotel didn't really take away from that. The good: - very large, nicely decorated rooms. We had an oceanview suite connected to a regular room for our kids. The oceanview was TRULY an oceanview (unlike in other resorts that sometimes advertise oceanview which is really just an ocean sliver!) - gorgeous water with awesome snorkeling if you swim pretty far out. You can also walk 10 minutes to a cove along the grounds that has terrific snorkeling. The snorkeling on property was better than the boat tour we took to the molokini crater. - very good food at pool bar. - very nice lounge chairs at the beach with canopies with availability. - peaceful and quiet resort (good when you want that). - awesome coffee shop with a beautiful view of a waterfall and pond. The bad: - the resort is DEAD by 10:00. I mean DEAD. It's a ghost town. No bar to go, no music to hear, nowhere really to even sit! We walked around playing Pokemon and that was the most exciting action going on in the hotel! - the main lobby is ugly. It looks like an old fashioned convention center. The overall ambiance when you walk into the hotel is very old-fashioned and feels dated. - breakfast buffet with tons of birds and bird poop on the umbrellas. I know a lot of resorts have this problem but it's really gross. - lobby smelled like Chinese food regularly. - very basic pool. Nice and clean but really plain and not special at all. - completely average service....below average for a 4+ star resort. - while the water is stunning, the beach and beach entry is rocky. Overall - thanks to our lovely suite, great snorkeling and beautiful water, we had a wonderful time. However, we will not go back and recommend the Orchid for a much more sophisticated, luxurious stay. We went to see it and were crushed we couldn't stay there because of the pool renovations. More>

Overall disappointing
kimber008, Boston, Massachusetts
Fri Aug 19 22:14:25 EDT 2016
Pros: -Friendly bar staff -Decent quality food at poolside bar -Pretty outdoor space but beach was too rocky -Helpful concierge staff -Beach towels are available at the bell hop if you go to a beach outside the resort. Cons: -Average front desk staff (with the exception of Grace). Checking in was an uncomfortable experience. The man at the front desk asked where my SO was. I told him he was parking the car and he snootily informed me valet was included in the resort fee. He then asked what my relationship to my SO was. What exactly does that matter? If he was wondering if we were on our honeymoon, then ask that question. Do not say, "is he your boyfriend or husband?". Frankly, it's none of his business. -Outdated rooms. The website says the rooms have been updated in 2014-2015 but it appeared that didn't include the bathrooms. The toilet and bath/shower are old and dated, no longer white but brownish. The shower liner needed replacing as well. -There are wooden sliders instead of room curtains, which let in a large amount of light early in the morning. They also somehow shook all night from the wind against the closed glass window, waking us up constantly from the noise. -The door into the room is very heavy but lets in all of the hallway noise. Want to sleep in? If the morning light doesn't wake you, don't worry because the hallway noise will. We could hear every room door close, as well as the constant chatter/beeping from staffs' walkie talkies. The hotel itself wasn't too bad and there were a lot of complimentary things we didn't take advantage of. However, the rooms were just too outdated for the price for us to come back. More>

Olde World Charm and Service is Alive and Well at the Mauna Lani
ivordavisbeatlescom, Ventura, California
Wed Aug 17 16:30:50 EDT 2016
In this age of Twitter and oft insidious internet claptrap it was a real pleasure to find olde worlde charm and service existing during my recent stay at the nicest hostelry on the Big Island. As an old time resident of the hotel, there have been changes, but I am happy to report that for the most part the service is gracious and the genteel charm still exists in the magnificent hotel setting. Rooms with a spectacular view still exist, and during my most recent stay I commend the kindness and generosity displayed by an assortment of staff. Believe me, this is becoming rarer and rarer. I commend Edwin and Lovey on the front desk. Binkie who offers a white glove kind of service to those who are lucky enough to be at one of her tables during the breakfast period--as we sip our tea and devour fresh pineapple and papaya at the daily buffet. At the pool and beach Kurtis and Chris--who is a world class sailor by the way--make sunning and swimming positively sybaritic. In addition the valet service is near impeccable. As General McCarthur once said " I shall return." More>



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