Luxury Bahia Principe Runaway Bay

My husband and I decided to book a last minute trip to Jamaica and were very skeptical about this resort as we had previously stayed at Riu Ocho Rios and loved it but boy were we happy we chose this resort !!!! When we first arrived later at night we were welcomed with a glass of champagne and a cold cloth. We only had about an hour until the buffet closed so we left our bags with the bell hop and went to eat. Oh did we eat ! All of the food was amazing, the service, the people we honestly cannot complain... I don’t understand these negative reviews because everyone we talked to had a great time! We stayed in room block 26 which faced the ocean. We had 24 hour room service with a butler on hand when we needed him. At night they offer turn down service with essential oils as well. The room was massive with a king bed. The bathroom has a huge soaker tub, separate bathroom stall and a large standup shower. The entertainment crew (Jovan & Kalani) the bar tenders (Raymond and a bigger guy who loved to sing I can’t remember his name) were AWESOME. They honestly got everyone involved in pool activities and were the life of the party. They worked 11-16 hour days it is unbeliavable how much energy they all have and always a smile on their faces. They all honestly deserve a raise ! Food : At the luxury pool they put out a buffet of wings, jerk chicken, rice, salads etc everyday around 1200. There is also a waiter walking around the pool to grab you some drinks. ONE RECOMMENDATION: Book your alacarts as soon as you get there with public relations. Do not wait to the next day. We arrived Saturday at 930pm and were luckily to get an alacarte everynight by booking Sunday at 8am but our friends who booked at 1200 couldn’t get all 7 they only got 3 so that was unfortunate because they are all so amazing! 1) Japanese served tepenquai style. 2) Don Pablo fancy steakhouse where men will need to wear long pants and close toed shoes 3) Asain 4) Brazilian steakhouse (located on the beach) 5) Picasso (Mediterranean) And a couple others. You will not go hungry or thirsty that’s forsure. Scuba Quatics is located right on the beach for scuba diving. RICHARD (Ghanai), spider and yves were beyond great. My husband and I are active scuba divers and have never met such nice dive instructors or captains in the carribean. We did 10 dives for 450 US which is a great price. We saw sharks, octopus, jellyfish, stingrays and turtles plus much much more. We were skeptical because we didn’t see any other reviews but are so happy we met these wonderful people! We also met very nice managers and saw them all working extra hard along with their staff. This resort will not disappoint. We are already thinking of when we can go back. We paid double the price to go to Riu Ocho Rios and this place soesnt compare. YAH MON!

The resort was beautiful. The staff were friendly and attentive. I would highly recommend this resort. It exceeded my expectations and I plan to return. I’m thankful for the service and wonderful people we met.

All these negative reviews that I have read and at first make me feel skeptical of even going to that hotel. I say to all of you people 'f...you' This is one of the luxury hotel that will blow your mind and I guarantee that you will have a great time. The only annoying thing was the time share or Premium club staff they are like bees, they are every where, quick tips don't make eye contact and the bracelet they give you keep it on they will stop bothering. But if time share is your thing and you don't joining their club by all mean go for it. From the entertainment to the pool, beach, restaurants, club disco night, exceptional. You won't regret going to that hotel people from the Luxury side was hanging out to the family oriented side. Please if you want to have a great vacation time go to that resort. Show less

Amazing resort! Right from the time we arrived, we felt we were a priority. The staff was extremely attentive and always asking us if everything was ok or if we needed anything. The resort is so clean you could eat off the floors. They were always washing them and making sure there was no trash or cups hanging around. We didn't feel any pressure from staff at all. The beach is small but nice. Plenty of lounge chairs around the pool. Restaurants are nice and the food was great. Room service can be slow at times but due to the size of the resort, you have to remain patient. There will be glitches but if you mention them to the staff, they will reply "No Problem Mon" and will make it right!! They want you to be happy!!The room service menu is very limited and you can't order drinks after 9pm. Don't expect to have breakfast, lunch or dinner in your rooms. Go to the buffets. Plenty to choose from there. We felt extremely safe with plenty of security walking around. I honestly can't think of anything negative to say about this resort. I can't wait to go back!!!

Our experience was not the best. We got to the hotel and was told we had no reservations. We started out as a group of fifty. As Florence approached the Carolinas where a majority of the people were departing from Maryland and a few from Ohio, Pa. and Chicago. The Maryland people had to rearrange their reservations to Monday. The rest of us arrived the prior Friday as the original trip had been planned. Two of the gals had no problem with their reservations (kinda). They had resereved an ocean view room with two beds. They ended up in Who knows were with a king bed?! My cousin and I had been told we had no reservations! They told us to sit and wait in the lobby till they straightened this out as the reservations are made in Spain and not in Jamaica. My cousin asked if we could at least have wrist bands so that we could have dinner. We had traveled eight hours and a tad hungry and tired. They told us no! My cousin was persistent and they did give us wrist bands so we could at least eat. We arrived there about five. So we ate and talked with the other gals that where there. Finally at ten o’clock we got our key to the cheapest room of course. We had booked a sea view room nine months ago. So before we took that key I brought up the fact they were giving us the wrong room. So luckily we got our sea view room (supposed to have two beds). What did we end up with-a king bed! In short the front desk is not at all kind or concerned. The room was kept cleaned but one day we would get bath towels and no bath mat. The next day we got one wash cloth, two hand towels and bath towels but no bath mat. In all they could never get the towel count correct! We were always minus something. Out of our group I would say most were not too happy. Listened to other people at the pool and they seemed displeased also. Matter of fact I think most of the people got a king size bed and most had requested two beds. A couple that had come for their anniversary was really lucky-they got two beds! (Not very romantic) But on the upside we met a lot of the pool crew that were fun and helpful. Guards were nice and grounds crew were nice. They need to teach the front desk how to be nice. The place is pretty. So I would say it is up to you on how tolerant you are on vacation. I think I would not recommend this hotel to anyone. I had read reviews similar to the same complaints but just thought they were hard to please people. Guess they were right on.