Samana

Luxury Bahia Principe Cayo Levantado


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All Inclusive    

2018 Exceptional Value!
Honeymoon*: Bottle of wine and box of chocolates, bathrobes and slippers in room upon arrival, turndown service, 20% discount on couples spa massage, late check out upon availability, special room decoration, and surprise gift. Proof of marriage required. Must be within 6 months of original wedding date.

Located on its own tropical island, just 10 minutes from the mainland, this exclusive adults-only (18+) resort offers a wide range of services, high quality restaurants, and offers a truly luxurious atmosphere. Cayo Levantado is one of the most beautiful islands in the world. It is the ideal place to enjoy luxury, nature, and comfort.

Expertise, professionalism, and quality are superior in the resort's restaurants and bars. The chefs cook amazing dishes that are sure to please the most discerning traveler. In the Orqudea buffet, the chefs partake in show cooking. Enjoy access to unlimited dining at three a la carte restaurants, which boast scrumptious Italian, Mediterranean, and International dishes. Room service is available 24-hours a day, perfect for a snack at any time. Guests also have complimentary, 24-hour wireless internet access throughout the resort (up to 2 devices).

The impressive spa is located in the center of Cayo Levantado island, in soothing natural surroundings. All treatments and services are designed to soothe, pamper, and relax your body. The facilities are designed in traditional Caribbean style, like the Palapa on the beach, where you can soak up the natural surroundings while getting a pampering massage.

Find more information about Bahia Principe Clubs and Resorts.

Learn more about Samana.

*Proof of marriage required. Must be within 6 months of original wedding date.
HOTEL LOCATION
Luxury Bahia Principe Cayo Levantado is located 45 minutes from the new Samana Bay Airport.
Address:
SAMANA


DR
Local Phone: 809-538-3056
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Currency Exchange
Laundry / Dry Cleaning Service
Parking
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Swim-up Bar
Two swimming pools, whirlpool, wet bar and two open air jacuzzis.
Golf: NEARBY
The Playa Grande Golf Course designed by the prestigious architect Robert Trent Jones is 2 hours from the resort.
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Water Sports on Site
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Features four bars, six restaurants, 24 hour-room service, gym, and spa. Enjoy unlimited a la carte dining and complimentary Wifi access throughout the resort. Beach: Check-in: 3 p.m.
Check-out: 12 p.m.
Total Rooms: 265
Year Opened: 2006 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
This hotel is Adults Only. All restaurants are non-smoking. There is fee for use of the room safe. As of 01/01/18 arrivals, all Grand Principe Hotels & Resorts will include free use of in-room safety deposit boxes for all of their guests.
ROOM TYPES
JUNIOR SUITE SUPERIOR
Spacious rooms with king-size bed, hydro massage bath tub, separate shower, balcony or terrace, 24-hour room service, free internet & wifi in the lobby, garden or partial ocean view, unlimited a la carte dinners are only included in the room.
Other Amenities -
Air Conditioning
Fan
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Iron
Room Safe
JUNIOR SUITE SUPERIOR
Spacious junior suites offer a canopy king size bed, a hydro massage tub, balcony or terrace, 24-hour room service, and Don Pablo Collection bathroom amenities.
Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
VILLAS
King size bed. Porch with Jacuzzi. Large living area with desk. Don Pablo Collection bathroom amenities. Bathrobe and slippers.
Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
Spacious Junior Suites are exquisitely decorated and offer a minibar, bathrobe and slippers, and 24-hour room service.
Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
SUPERIOR
Spacious rooms with one king or two double canopy beds. Includes hydromassage tub, bathrobes, slippers, and pool towels. Enjoy 24-hour room service, unlimited a la carte dinners, free WiFi, and a private balcony.
Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
JUNIOR SUITE
Spacious rooms with king-size bed, exquisitely decorated, with the landscape of Cayo Levantado island, mini-bar with alcoholic drinks once a day, bathrobe, slippers, towels for the pool, Don Pablo Collection bathroom amenities and much more awaiting.
Other Amenities -
Air Conditioning
Fan
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Iron
Room Safe
JUNIOR SUITE DELUXE
Deluxe Junior Suites are spacious and offer spectacular views of the ocean or vegetation of the island. Jacuzzi on terrace, 24-hour room service, bathrobe and slippers, and unlimited a la carte dinners. Butler service upon request.
Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite

OTHER INFO
Free Wifi access throughout the resort for two devices.
DINING
Luxury Bahia Principe Cayo Levantado features 1 meal plan options:
All Inclusive
There are 5 Restaurants at Luxury Bahia Principe Cayo Levantado:
Las Caracolas - Beach buffet restaurant
Portofino - la carte restaurant where you can try traditional Italian cuisine.
Don Pablo Gourmet - la carte restaurant with the most exquisite international gourmet cuisine, with romantic candlelight, melodic music and attentive, meticulous bell service.
Mediterraneo - la carte restaurant with typical Mediterranean gastronomy: Spanish, Greek, Maghrebi.
Orquidea - Air conditioned buffet restaurant serving international cuisine.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
One hour free watersports per day, pools, spa, and land sports available.
Nightly Activities & Entertainment:
International entertainment program for adults program.
TripAdvisor Web Reviews
Based on 5828reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Wedding Trip
REBECCA C.
Dec 19 2012
We really didn't know what to expect, since this was our first trip to DR. I just knew we wanted a quiet, relaxing and enjoyable vacation and wedding. The resort and resort staff (including our wedding coordinator) far exceeded any expectations we had. The resort was absolutely beautiful and the grounds were impecably mantained. The resort staff was attentive and the service was exceptional. We are already looking at our calendars next year for a second trip :)
Customer Rating: 

Villa
ROBERT J.
Feb 01 2012
The Beach Villa is everything you would expect. Big, beautiful and very close to the beach, pool and food. The nicest room/villa we have ever stayed in to date. However, there didnt appear to be hot/warm water for the patio Jacuzzi? There was a bit of a language barrier but we were able to get by. Food was average but they make a good effort to change it up at dinner. Specialty restaurants were better. Entertainment was fair most of the time but it was the workers putting on some of the shows and I would give them an A for effort. If you are looking to just relax and sit by the pool or on the beach this is the perfect place. If you fly into any Airport other than Samana expect to have a 2-3 HOUR cab ride to the pier. The place was clean and the grounds well taken care of.
Customer Rating: 

GREAT HOLIDAY!
JOHN N.
Apr 26 2011
This resort is amazing! The service, quality, and atmosphere is indescribable...you have to experience it to understand. This resort is the best kept secret in teh Dominican Republic!
Customer Rating: 

TripAdvisor Traveller Reviews
Change for the worse I'm afraid
steeeve, Quinte West, Canada
Wed Aug 08 07:18:28 EDT 2018
In all honesty I don't know which way to go on this review. This resort has been our go to place eleven times now but the changes by Bahia from adults only to family have changed the resort for us. The resort is advertised as Luxury Don Pablo by the Bahia chain. As of May I it is not that anymore. Occupancy that we saw was running around 30-40% and the services have been cut back because of this. Reason for this trip was to celebrate our 40TH anniversary. In January of this year I sat down with the Guest relations manager and discussed this upcoming trip and what I was looking to arrange and asked if she could accomadate us and the answer was yes the resort could. So we booked. Two weeks out I sent our email and got the standard answer from the hotel that we would try to look after you. Perfect I thought. After ten trips to this resort and two other Bahia hotels. El Portillo and Luxury Samana. I thought we would be looked after. I was not looking for an upgrade but just the room category we had paid for but in a certain set of buildings in a upper floor location. I even put down building suggestions. We received a bottom floor in a building with no view for our anniversary and ten trips. So much for The BAHIA chain making you feel like family. Good customer relations would have been a email saying that wasn't available and here are your options. The management team at this resort needs vast improvement. We observed the german manager walking around and would not interact with staff or guests for our two week trip. How are you going to get feedback???????? The BAHIA app has a rating of 1.2 in the APP store and should be lower it does not work at all. When asked politely about this guest relations said it was my devices fault. So after deleteing the app off two iphone 8's and 2 ipads and reloading and getting the staff to do the same they fianlly conceded it was not my devices and would phone the IT dept in Spain and probably never did. This resort is now a glorified EL Portillo family resort. The reason for low occupancy is the decision to change to family and has not been implemented very well at all. Food was good at the buffets. Don Pablo was excellent as well as Ridizio. Other two ala cartes need improving. I provided specifics to Bahia in their customer survey. They are overwhelmed as management is closing 3 of the ala cartes because of low occupancy and the remaining one is overwhelmed. Anyway enough negativity onto the one shining part of the resort and that is the non management staff. THEY ARE FANTASTIC!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have listed the individual names on the Bahia satisfaction survey but the people who made it for us were Frankesco our great butler, Virginia and Armando and Wilky at the piano bar[main lobby] Super Maurrey and Geston, all of the animation staff and finally Gabrialla. I have left several out and mispelled the names but they know who they are and they made our trip great in that aspects. Some suggestions from me to the BAHIA team is this: Go back to adult only as you cannot advertise the current situation as an atmosphere for couples seeking peace and tranquility and a great luxury experience. Will I return I really can't say as I love ths resort but not in its current state and do not think it justifies the cost for a couple such as ourselves who don't mind paying for luxury when its delivered but that wasn't the case this trip by this resort. When shopping for our FEB 2019 trip it doesn't compare to the Excellence, Secrets and other adults only chain currently being offered. Guest relations from this resort will answer the review about how they will try to improve etc. but what I have seen in my eleven trips is that it is now decision time for the Bahia chain about this resort. Occupancy is headed lower because of the changes and will continue to do so unless thuis resort is converted back. When people cannot sit at the main pool withhout having to listen to music set at the loudest rating possible and several kids everywhere it is not the resort for me and my money.

group destination wedding
willie265, Toronto, Canada
Tue Aug 07 05:28:35 EDT 2018
awesome resort and excellent service. What a shame they have changed to a kids resort. We wanted to go back for anniversary but wanted an adults only experience. Good luck with new family resort. this was an excellent adults only resort. I don't understand the change.

Amazing food, average entertainment
Amylouise218,
Sun Aug 05 12:29:59 EDT 2018
Just returned from a weeks trip to the resort. Overall had a really lovely holiday. The food was some of the best food I’ve had in an all inclusive. The waiting staff were especially good at their jobs and very attentive. The standard of our room was also very high, spacious and very clean. My only real issue with the place would mainly be the entertainment. They had 3/4 staff who tended to do the entertainment. This would involve them getting you up to dance for a salsa lesson or them dancing if nobody was keen. I would have liked to have been left more to just watch rather than participate and sometimes felt awkward or guilty saying no when we were just wanting to sit back and be entertained!. I would have liked to have seen more singers, shows etc from external performers. They had one Mexican themed night and the singer was great but the saxophone player was a little cringey and just playing to girls in the audience and sitting by them. The entertainment also started really late considering the bars are only open until 11pm so the place shuts down at that point. There was quite a strange experience where one of the guest services staff asked us to sit down one day asking if we had received our welcome gift and when we said no she began signing us up for a ‘talk’ in the morning where we would need to listen for 60 minutes about being a privilege member and buying into the resorts. We didn’t want to do this and felt pressured when she kept saying she would lose points if we didn’t go. We didn’t really like being put in this situation on our holiday! Despite these little things, we did really enjoy our time there and it’s a great place to relax. If the entertainment was higher quality this would have just made it even better.

A Very Special Place But No Longer Amazing
Wilma H, London, United Kingdom
Fri Aug 03 08:01:58 EDT 2018
Ok, just returned from this Beautiful Island after our 2nd 2 week stay, we last visited at the same time 2 years ago. This time around we booked with TUI a year ago before it was announced that the hotel would be accepting children from May 2018 but as we were attending a wedding with 8 other guests changing our booking to an alternative adult only resort was not an option. Was it a problem, yes and no would be the honest answer. On arrival at the hotel at 9pm in the evening we were surprised by just how many children there were in and around the reception area and we were probably not in the best frame of mind after a long journey (flight from the UK 8 hrs, 1 ½ hrs standing around at the airport waiting for a bus, which not the fault of the hotel, followed by a 4 hour journey in a mini bus over some very rough roads). This was also not helped that the hotels booking system/staff had failed to acknowledge we were travelling as a group (despite having been advised by their own Wedding Co-ordinator) and had allocated us rooms all over the resort which were so far away in terms of suitability and requests that we spent nearly an hour trying to sort out who was going where and all but one couple had to wait until the next day (late afternoon) before we could move to our final resting places for the remainder of the holiday, very annoying as you waste a full day hanging around being unable to get settled into your room and begin your holiday in earnest. But I have to say the staff member who handled the issue was very professional and kept calm in a difficult situation (sorry cannot recall his name). To continue on the theme of children, in our opinion this hotel is just not suitable for families with small children, there are simply no facilities and if you are a couple who want a quiet time with no children, sorry they are allowed in all areas, suitable for not! I did suggest to the management that the pool could be divided so that there was a quiet area and that children should only be in the a la carte restaurants on an early sitting but was informed that the instructions came from head office and there was nothing they could do. The windy beach in particular was a great worry as if a child inadvertently strolled over they would be in great danger very quickly as even an adequate adult swimmer has issues with the surf on this beach, life guards were very rarely positioned near this area so tragedy could strike very easily, god forbid I hope it doesn’t but I do feel that something should be done or at least a life guard in this post at all times! We also spoke to families with teenage children who were equally frustrated as there was nothing to occupy them and one lady told me that her daughter and her friend had spent most of the time in the room on social media as that was the only place they could get decent band width from the WIFI. The 2nd issue was that the hotel was at around or below 50% occupancy, so they had made the decision to only open one a la carte restaurant each evening, as the restaurants were fantastic on our previous visit and also all open every night having this option severely restricted was a major disappointment/issue as we prefer as a group to have a dining option in the evening rather than a buffet. I will add that during our second week they did open two restaurants which did help with trying to get bookings but was still far from the experience we had on our first visit. On the subject of restaurants, the buffet was always great (both in the main restaurant and also the smaller one by the lower pool) but we felt that the standards in all but the Don Pablo had dropped quite substantially (both in terms of food and service). We missed the small touches that had been part and parcel of our experience on our previous visit i.e. pineapple and coconut cocktails on the beach at least once a week, also a drink of the day and fresh paella in the pool buffet restaurant are a couple of examples I can give which are no longer offered. We expected to pay more than we had 2 years ago but were disappointed that we didn’t get the same high standards previously experienced. I would add that on one morning the standards around the hotel and buffet restaurant took a very visible rise with lots of management in attendance, when I enquired as to why I was told that there was an inspection that day! Life guards were also posted in all stations for the duration of the inspection which I suspect was AM as there was no sign of them later in the day, sad that this was not the case all of the time! I have chosen to give a negative review as I think it is important to give a true account of our experience but I do have to add that we did have a wonderful holiday as we are the type of people that will have fun and mix with other guests and just generally get on with it and enjoy or holiday. Not hard in the environment as it is a very beautiful place but as I said to the manager I feel that the company as spoiled what was a beautiful hotel/experience by making fundamentally one small change i.e. changing the resort to families from adults only and it now feels like a downgraded version of what I would previously describe as an absolute jewel of a resort. I will add that I was so glad to see that the hotel had stopped using straws in all the bars unless you specifically requested one but it was greatly discouraged (especially on the beach) unfortunately this has not followed through to the beautiful public beach which when we visited was covered in them and other discarded pieces of plastic, so sad and I hope this is addressed soon before more damage is done to this beautiful place and the marine animals who live there. There are some amazing staff members to look out for if/when you visit – firstly Angel one of the waiters at the beach bar, he was there 2 years ago and instantly recognised us when we came back, fantastic when you think how many people they have dealt with during that time. The same applies to Virginia in the Lobby Bar, again an excellent staff member, so professional and elegant, coupled with Armando they both looked after us fantastically. Rosetta was our breakfast waitress in the buffet who always took excellent care of us and made sure our table for 7 was always ready for us every morning she was on duty. Two other staff members who personally stood out to us as a group were Virginia in the Pool Buffet, such a great young lady, so happy and made every lunch time a pure pleasure and last but in no way least was Eddy who served us in the Don Pablo and the Pool Buffet, again so friendly, always went that extra mile and definitely deserves some recognition. So, to close. Would I go back or recommend? If they change it back to Adults Only and/or give UK residents the added bonus of being flown into an airport closer to the resort to reduce the transfer time from 4 – 1 hr the answer would be absolutely yes as we love this place. We were looking back from the ferry as it we pulled away from the island feeling very sad that we may not see it again and we were not the only ones who felt this way as we did hear these criticisms mentioned by many during our time on the island, especially those who were returning guests as we had something to compare the current level of service etc with. New guests to the island may think that I am complaining about nothing but if you had experienced the older/better version you would appreciate where we and many others are coming from when we dare to criticise this beautiful place that will always have a special place in my heart and memories.

Magic has gone
Chris S, Derby, United Kingdom
Fri Aug 03 04:17:51 EDT 2018
We first visited Caya Levantado two years ago and I gave such a glowing review on TripAdvisor see https://www.tripadvisor.co.uk/ShowUserReviews-g12296642-d150844-r400307571-Luxury_Bahia_Principe_Cayo_Levantado-Cayo_Levantado_Samana_Province_Dominican_R.html 12 months in advance, we booked through TUI as normal and were doubly excited as we were also using this holiday to attend our friend’s wedding at the resort. We were then advised that the hotel had withdrawn its adult only service but could not really cancel due to the wedding plans. At first this was such a blow but we all thought it can't be that bad with a few kids running around. Indeed, we thought it would be much worse for the families to arrive and find that this place IS NOT setup for family holidays, unless the kids are small and don’t need facilities like children’s pools, slides, play-areas, sports areas etc etc. We requested main building rooms with sea views towards the front of the main building straight after booking, as we were returning guests, and on our last stay they advised that they do everything possible to meet our requests as 'returning guests' are held with high esteem at the hotel. Indeed, we could expect black wrist-bands to show staff that we were in this class! Advised that they saw no problem and would reserve us very nice rooms. Indeed, they also advised that the bride and groom also receive their particular request of room 302. On arrival at the mainland reception you can imagine our disgust, disappointment and anger to be told we were in villa 13. When we advised the situation, we were then told that to be recognised as returning guests you have to visit more than 4 times and there was nothing they could do about the room. All four other rooms were also not reserved as asked a year in advance. The only thing was the bride and groom wore a purple band to show they were on a wedding package. I'm sure being in the room they had agreed with the hotel, would have been a much better option than a band to show they had paid for a wedding package. Arrived at the hotel reception to more arguments and disappointment. They said they were pretty full and could not change the rooms until tomorrow and even then, we might not get what we wanted. In any event the bride and groom were going to have to wait 4/5 days for their requested room. Stayed the first night in villa 13. The location was poor but quiet as pretty much as far away from everything as you could get! Woke the next morning and went for breakfast in the main building. It was much less busy than we remembered with less staff. Indeed, it soon became apparent that the occupancy was nowhere near as high as it was when we were last here during the same two weeks. I think from the TUI booking end, the end of adults only must have put many off as we were the only people due for Cayo Levantado on the transfer out. After breakfast we went to reception for an update on our room change. Could be done later that day but the bride and groom would have to wait 4 days and also move their alternate room to accommodate one of the wedding guests from moving again later. During the debate it was advised that they were not so busy and they were only opening one a la carte restaurant per night due to low numbers. They apologised but also said they could do nothing about the decision to make this a family venue, which they felt had reduced numbers leading to this decision to severely limit the a la carte restaurant choice. Needless to say, we could not get in to any for the next two days. So, we had three nights of the buffet on the trot. Of the people there many were families. We met a Canadian couple who said their teenage kids spent most of their time in the room as little to do and for the best Wi-Fi coverage! No Lifeguards on the beach and little around the pool, first week, would have had me worried as a parent. Someone must have complained as there was more of a presence second week. The only time we got annoyed with the family visitors was in the Lobby bar after the outdoor entertainment finished. All then came indoors, moving all the furniture around, kids started running around and playing games. It spoilt the ambiance somewhat. Also, around the beach pool on one day, there were so many running around that we moved to the quiet pool for some peace. Other observations. Beach party had no steel band or flame eaters. No paella on the beach. No cocktails in coconut shells on the beach. Food like lobster not available on gala night. Standards in general have dropped all round. Finally spoke at length with a couple from Toronto. They have now gone to Cayo Levantado on eleven occasions. They will no longer return! The magic has been stripped away and we also will no longer return. Sad really.



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