Krystal Ixtapa

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Ixtapa is a small fishing village on the Mexican Pacific, where life is casual and relaxed and retains the quiet charm and tranquility of years gone by. With an abundance of sunny days, this is the perfect spot to truly get away from it all and indulge in life's simple pleasures. Krystal Ixtapa is located on one of the best beaches in Ixtapa's hotel zone. It features a glorious combination of modern architecture, deluxe hotel accommodations, and delicious cuisine. Krystal Ixtapa is all you want in an Ixtapa vacation and more!

The main pool area is the centerpiece of Krystal Ixtapa and is considered to be one of the most unique and beautiful pools in all of Ixtapa. The pool area features a rock waterfall, areas for watersports, and the ultimate in fun no matter how old you are: a waterslide! Take a water aerobics class, try your hand at a game of tennis or lounge on beach under a Palapa. If you're a sports fan, you can relax in the sports bar and play a game of pool or catch a game on the many flat screen TV's. Children will find their own little piece of paradise at Krystal Kamp Kids' Club featuring a wide variety of entertainment and children's pool. The options are endless!

Located on a stretch of golden sand beach, Krystal Ixtapa offers convenient access to nightlife and restaurants. Explore the wide variety of dining choices, including the Casablanca-style ambience of the famous Bogart's Restaurant or dance the night away at Christine Nightclub.
The property is located on the main beach on Ixtapa Bay, within convenient access of nightlife and restaurants. The airport is 25 minutes away.

Local Phone: 011-52-755-55-30
Toll Free Phone: 1-800-231-9860
Fax: 011-52-755-30336
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (3 minutes)
Number of Pools: 2
Outdoor Pools: 2     
There are two panoramic swimming pools with a diving area, cascading waterfall and slide.
Marina Ixtapa
The Marina Ixtapa is an 18-hole, Par 72 golf course designed by Robert Von Hagge. The 6,807 yard "Dunes Style" course features three kilometers of canals that snake their way though the course, creating a challenge for even the best of golfers.
Holes: 18
Lessons Available
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Additional Charge
Other Sports Available
Jogging Trail: Complimentary
Health Club / Spa
Aerobics: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Krystal Ixtapa is an eleven-story beachfront resort with 255 air-conditioned rooms housed within a V-shaped tower. Every ocean view room has a terrace or patio, and two doubles or one king bed. The Krystal features three a la carte restaurants including Bogart's, two bars, 24-hour room service, Christine Disco ($) Beach: The hotel is situated on a sandy strip of the main beach. Check-in: 3:00 pm
Check-out: 1:00 pm
Total Rooms: 255
Year Opened: 1980 Credit Cards: Visa, Master Card, American Express
Spring Break Policy: Must be 18 years of age, $100.00 per person deposit required and must have one parent or chaperon.
369 sq. ft., King bed or two doubles, Private balcony with view of the Pacific Ocean,Located on the 11th floor, Sitting area, Marble floors, 27" TV, WiFi, Private check-in/out, Complimentary continental breakfast & afternoon cocktails/appetizers.
Other Amenities -
Coffee Maker
Hair Dryer
Room Safe
369 sq. ft., King or two double beds, Private balcony, Pacific ocean-view, Marble floors, 27" TV, Room safe, Radio, Mini-bar, Coffee maker, Phone, Hairdryer.
Other Amenities -
369 sq. ft., King or two double beds, Private balcony, Pacific ocean-view, Marble floors, 27" TV, Room safe, Radio, Mini-bar, Coffee maker, Phone, Hairdryer.
Other Amenities -
Other Amenities -
369 sq. ft., King bed or two doubles, Private balcony with view of the Pacific Ocean, Located on the 11th floor, Sitting area, Marble floors, 27" TV, WiFi, Private check-in/out, Complimentary continental breakfast & afternoon cocktails/appetizers.
Other Amenities -
Coffee Maker
Hair Dryer
Room Safe
Krystal Ixtapa features 2 meal plan options:
Limited All-inclusive Plan-Optional Inclusive Plan
No Meals
There are 3 Restaurants at Krystal Ixtapa:
Bogart`s - A specialty restaurant with a Casablanca-style ambience, "the Best In Town" Closed on Sundays.
Las Velas - A Seafood restaurant.
Aquamarina - Cafeteria.
Daily Activities & Entertainment:
Pool and beach activities.
Nightly Activities & Entertainment:
Disco on site.

Children's Facilities
Children's Pool

TripAdvisor Web Reviews
Based on 1271reviews
What to expect

Apple Vacations Traveller Reviews
Love staying there
Mar 08 2019
Been staying there for 35 years plus love the location the beach and the weather will return there every February please send me a free trip for two to another hotel to try
Customer Rating: 

First time at Krystal and Ixtapa
Apr 18 2018
Service at Krystal was excellent. Food was excellent if you like Mexican food. Only complain was few varieties on desserts and no ice cream to cool off. Loved the long sandy beach. We had to get up early to reserve the palapas on the beach; however, the morning walks were wonderful. Not many vendors on beach-pro&con. We stayed during Mexico's spring break and the pools were very busy-lots of kids. The hotel is located in a very nice area very safe to walk at night. Food outside hotel was abundant. Lots of restaurants. We ate at Reuben's-best charbroiled burgers. Also food at Chili Beans was great both for breakfast and dinner. We also took bus to town(20 min ride) and we felt safe. Only disappointment is that buses don't stop close to the town's main pier-we walked 15-20 mins. This was our first time to Ixtapa and we want to go back again.
Customer Rating: 

Not what we were looking forward to....
Jan 20 2018
Staff was very friendly, facilities were fair, the food was horrible. Buffet looked like recreations of the previous nights leftovers.
Customer Rating: 

Few amenities, poor service for non-inclusive guests
Mar 09 2017
We like the Krystal because it's one of the few Ixtapa hotels that offer a non-inclusive option. There have been many changes, though, that cater to inclusive customers and affect the enjoyment of everyone else -- no pool bar, no waiters on the beach, poor service at the poolside grill and bar, lower quality of food and drinks. The hotel and its staff have no incentive to offer good food or good service because so many guests aren't paying separately for it.
Customer Rating: 

Updating needed
Mar 13 2014
The hotel is very clean but needs some updating. While sitting with Elias, your rep on Sunday morning in the lounge area near the elevators, a shower of pebble sized pieces of plaster fell on my head. It did not hurt me in any way, just a weird surprise. But why was it falling?? The tile top of a table in our room was all stained and should have something to clean the "marble" or possibly replace it. You had to ask constantly to obtain a face cloth. Jose, one of the servers for the bar area, was outstanding. He is outgoing, friendly, good English and a very hard worker. He deserves an A+ for service. Overall, it was a great stay. Thank you so much.
Customer Rating: 

Krystal slipping
Jan 28 2014
We have stayed at the Ixpapa Krystal many times over the past 30 years. The pool and beach are wonderful. Furniture in the palapa area is old and not enough of it . Management has reduced the number of English channels to save money. No ESPN in the rooms, only in the bar. They do take advantage of the great ambience. of being able to dine along the beach. This is now available only some night and is a buffet. We go for the pool and beach and it is first class.
Customer Rating: 

Loved my Week
Mar 21 2013
This is the third time I have stayed at the Krystal. The employees were very accommodating, friendly, and helpful! The rooms are very nice and the view from the rooms are all wonderful! I can't wait to come back next year!
Customer Rating: 

Mar 08 2013
We have been going to Ixtapa for 30 years. We go because of the spectacular beach. What Ixtapa is lacking is a luxury hotel on the beach. The Krystal has fallen into disrepair over the years.
Customer Rating: 

lack of bar service for non all-inclusive guests
Feb 19 2013
bar service for non-all-inclusive guests needs to improve.
Customer Rating: 

Jan 30 2012
We were dissappointed that dinner was never served in the hotel beach front restaurant. Otherwise we very much liked the hotel.
Customer Rating: 

TripAdvisor Traveller Reviews
Ixtapa - Paradise
RickEagan, Eagan, Minnesota
Thu Apr 11 14:22:41 EDT 2019
We have been traveling to Ixtapa for over 25 plus years and have stayed at several different resorts as we are unable to exchange our timeshare due to having to do all inclusive which we don't like! We choose the Krystal Resort after that and have always been very pleased with the accommodations and the lovely pool area. We aren't forced to due all inclusive at the Krystal which we are very happy about as we love to eat at many fine local restaurants In Ixtapa and Zihua! The rooms are average, clean & comfortable (how much time do you spend in your rooms on vacation?) The only issue this year was it seemed like at the pool bar area they catered more to the all-inclusive guests for drinks and it was difficult getting the staff to understand to charge it back to our room, needless to say didn't order much! It is the staff at this resort that keeps us going back, they are awesome and make everyone feel like family when you're there - Armondo, Jesus, Jose, Anabelle, Juan, Andres, Rafael & Reina love these people!!! They are always willing to help out with questions you may have and they truly are concerned about everyone having a wonderful stay and great time - we love the resort and the staff there!! My only suggestion would be it would be great if they would offer different levels of all-inclusive for example just for beverages or just breakfast or just lunch especially for people with young children the breakfast or lunch options would be great!

Choose elsewhere
Brenda A,
Thu Apr 11 09:51:40 EDT 2019
Old dated property. Our room had a fabulous view of the ocean,however the furniture was worn out and fabric on chair was torn as well as the drapes. Mold on ceiling of our bathroom, the odor of sewage in the early morning hours. We had to sign for and put a deposit down for our Television remote because the type of guests that stay at this Hotel steals the remote per Loise the clerk at front desk. 80% of people in the pool were children with water toys.The adult area of pool also had children in it. None of the staff enforced rule. Pool was slimey feeling and tiles were missing in several areas. Staff dis not clean pool after closing at 8pm, waited until the following morning so all the lotion and urine from children sat in pool over night! Also did not open pool until 8am so could not swim laps in peace before kids took over. Food was awful, liquor selection was of the cheap variety. Staff was discriminate if your skin was white, even though we tipped staff. I took my orange plastic plate with french fries (only edible lunch item) to my lounge chair that was not near pool and was scolded by an employee for it. However several Mexican guests were eating around pool area and were left alone by staff. I took lots of pictures of poorley maintained property and I wish I could post. Very disappointed with our stay. Book somewhere else DO NOT stay here you will regret it. Wish I would have read reviews before booking. Ixtapa is a wonderful place to visit but the Krystal was very disappointing.

Not An All-Inclusive
Sat Apr 06 08:22:25 EDT 2019
The dining options were extremely limited with no solutions offered by staff. You can't even dine at the buffet for dinner. You are given 3 vouchers for dinner at the same restaurant for a 7 night stay and that's it. You have to go to town to eat and spend even more on top of your "all-inclusive" rate.

March 17 - 24 2019 Trip from Winnipeg
Sat Apr 06 07:29:32 EDT 2019
I LOVED Ixtapa Krystal Hotel. We had a couple hotel room issue - the maintenance man was there within 10 mins to fix it all the time! Gracious! Jesus in the restaurant always had out table and coffe and teas ready for us when he sen us coming. Bringing us whatever we wanted and always served us with a smile and friendly greeting. Excellent service "Jesus" Pronounced" Hey-zeus" in Winnipeg. LOL The beautiful senorita "Adelina" always welcomed us to the restaurant with her amazing smile and happy greeting! She does not get enough recognition as she deserves. Muchas Gracious Adelina, you are the best! The weather was SUPER HOT with not one cloud to be seen in 7 full days. There were many Mexicans visiting this hotel during our time stay here - some were rude and though they owned everything - but you need to stand your ground with them politely. If you needed assistance, The Security man always walking around the pool and resort was friendly and always gave us a hand. Muchas Gracious my amigos.amigas! We love you from Winnipeg. The BLOND lady Brenda!!!

Great stay on the beach!
Passenger49202997243, Vancouver, Canada
Tue Apr 02 07:31:02 EDT 2019
Hotel is in a great location, right on the beach and close to the township of Ixtapa. Food is good, and what you’d expect for the price point. Pool area and gym are excellent. Don’t miss checking out Zihuatanejo.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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