Cancun

IBEROSTAR Paraiso Lindo


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All Inclusive    

IBEROSTAR's Premium Gold Collection: Designed to replicate a charming village complete with a courtyard, this luxurious and elegant resort combines spectacular design with the beauty of its Caribbean surroundings. Five three-story buildings with 446 elegantly appointed rooms and suites are encased in tropical greenery. The resort is decorated in traditional colonial style down to the smallest details, and will leave you speechless from the first moment you step into its lobby, which resembles an ancient monastery with touches of gold leaf.

Guest will have access to five swimming pools - two of them lake size pools, a wave pool, and a moving river that connects all the pools together. Imagine the fun, body surfing on frothy waves or floating along a winding river that sparkles under a tropical sun! Enjoy great golf in an incredible setting at the 18-hole, par 72 IBEROSTAR Playa Paraiso Golf Course.

This 24-hour all-inclusive resort offers exquisite dishes and hundreds of flavors and textures. Guests can choose from lavish buffets and specialty restaurants with a choice of Italian, Southwest Cajun, and Chinese. They can also stay poolside at the grill & snack bar. The resort also offers seven bars and lounges, and nightly live entertainment in the theatre.

The IBEROSTAR Paraiso Lindo is designed to entertain the whole family. Adults can enjoy a cocktail at any of the hotel bars and clubs, while teens have fun with nightly live entertainment. And for children, the mini club is a place where fun is guaranteed.

Exceptional Values!
Honeymooners:
Bottle of champagne, fruit platter, and IBEROSTAR gift.
Family: First child 12 & under Stays, Plays & Eats Free (valid 5/01-10/31/16).
Extra Value: Complimentary WiFi available in lobby and Paraiso Complex Shopping Center.

Find out more about IBEROSTAR Hotels & Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Located on the spectacular beach of Playa de Paraíso, between Puerto Morelos and Playa del Carmen.
Address: PUERTO JUAREZ KM 309
PLAYA PARAISO, PLAYA DEL CARMEN
QR

MX
Local Phone: 984-877-2800
Toll Free Phone: 01-800-00-75-292
Fax: 011-52-984-87-72-849
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Shopping Mall Nearby (15 km)
Pools
Number of Pools: 4
Outdoor Pools: 4     
Swim-up Bar
Wave pool, lazy river, activities and lake style, cold water Jacuzzi.
Golf: ONSITE
PD Dye course design. Par 72.
Holes: 18
Lessons Available
Tennis
Number of Courts: 3
Outdoor Courts: 3
Lighted Courts: 3
Court Fee: Included
Raquet Rental Fees: Included
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Motorboats: Additional Charge
Waterskiing: Additional Charge
Other Sports Available
Other Sports: Basketball, table tennis, volleyball, archery and water polo.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Luxurious, elegant, hotel combining spectacular design with the beauty of the Caribbean surroundings. Designed to replicate a charming village complete with a courtyard. The hotel has full exchange privileges with Iberostar Paraiso del Mar and Iberostar Paraiso Beach. Beach: Playa Paraiso Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 446
Year Opened: 2003 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No spring breakers allowed. Sunfish sailing and Wind Surfing are free of charge, but if they are a first time user the hotel will charge for a beginner lesson.
ROOM TYPES
SUPERIOR JUNIOR SUITE
Spacious suite includes one king bed, a bathroom with a shower and separate tub, and a private balcony with garden views and a whirlpool tub. Suite also features complimentary Wifi, a minibar, 24-hour room service, and more.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
SUPERIOR STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony. Room also includes upgraded amenities, a minibar, and much more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD POOL VIEW
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with pool views. Room also features 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD FAMILY ROOM
Connecting rooms, one with two double beds and the other with one king bed. Includes a private balcony with garden views, 24-hour room service with a children's menu, family amenities, complimentary access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
JUNIOR SUITE
Spacious guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also includes a minibar, access to Spa Sensations wet area, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
STANDARD ROOM
Standard guestroom includes one king bed or two double beds, a fully-equipped bathroom, and a private balcony with garden views. Room also includes 24-hour room service, a minibar, and more.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe

OTHER INFO
Rollways & Cribs are free based on occupancy.
DINING
IBEROSTAR Paraiso Lindo features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at IBEROSTAR Paraiso Lindo:
El Museo - Exquisitely prepared gourmet French quisine served a la carte. Open for dinner only. Reservations required. Casual/formal dress code.
Jambalaya - Southern USA style cuisine served a la carte. Open for dinner only. Casual/formal dress code. Reservations required.
El Fogon Steakhouse - A la carte steakhouse restaurant available for dinner only. Restaurant serves buffet-style breakfast and lunch. Reservations required and formal elegant dress code required.
La Pagoda - International buffet open for breakfast, lunch, and dinner. Casual/formal dress code.
Fogon Mediterranean - A la carte specialty restaurant serving celebrated recipes from around the Mediterranean. Open for dinner only. Reservations required. Casual/formal dress code.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Lighted tennis court, Spanish lessons, dance lesson, water polo, beach/water volleyball, basketball, and ping pong.
Nightly Activities & Entertainment:
Live music, weekly theme nights, shows, dance performances, disco and bars
CHILDREN'S PROGRAMS
Lucy's Miniclub offers a variety of activities, painting, sand castle, movies, games and childrens pool and more.
Applicable Ages: 4-12 years old
Program Fees: included

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4765 Recommend
4765 past Apple Vacationers would recommend IBEROSTAR Paraiso Lindo to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5605reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Second time not as good as the first
Dusty4s4Too, Toronto, Canada
Wed Jan 18 03:56:42 EST 2017
This was our second visit to this complex, last year we stayed at the Del Mar. This time I brought my daughter (and her husband) and grand children to the Lindo to enjoy the water park. (My son and his wife would not attend because they are pregnant, and did not want to risk being exposed to zika. The resort is beautiful, and everything exceeded our expectations except for a few things... those few things in MHO are training issues. I have three issues.... My first issue was with the maid service. Some days after the maid had attended our room, we were missing toilet paper, and kleenex, and one day she did not restock the mini bar (even though I left the empty bottles above the minibar on the counter). I would suggest that the maids use a check list to ensure that they provide the same service each day. When I called down to the concierge for assistance, the issue was addressed very quickly and to my satisfaction, with the exception that they brought warm beer.... Another issue was the difference in the rules for the wave pool, depending on who was running the wave machine. When we arrived, water toys were allowed in the wave pool when it was running... but by mid week, the new security guard just kept blowing his whistle telling all the little ones not to use the inflatables in the wave pool. The rules should be consistently enforced, so that everyone is on the same page. My final issue has to do with getting boarding passes for the plane. My concierge sent me to the business centre, and I spent 90 minutes trying to get my boarding passes sent to the concierge in our building, and on the third time, I went to the front desk, and the staff there was able to print them out in less than 5 minutes. This is something that should be addressed....either give the concierge access to the airlines web sites, or train the concierge to tell the client to go to the front desk. Everything else was to our satisfaction... food variety was great and tasted good, service at the food outlets was excellent. Almost all of the time we were greeted with an OLA from the staff when we passed them. Very few of the staff missed an opportunity to impress us. The resort is top notch, and we will definitely be visiting again in the coming years.

Great week away with a few little negatives
Leslie P,
Tue Jan 17 05:49:59 EST 2017
Here's my review.....I stayed in room 5276 and the 52 and 53 buildings are in great locations near the beach and pool. Room - Here is where I had a few negative feelings. Room could definitely use upgrading. Very few outlets and we had one that was totally not working. I had to call for them to come and at first they said they fixed the few issues we had but obviously no one did. Our concierge took care of it immediately after I called and was upset....bathroom is fine and our room had a nice large walk in shower. definitely good storage space and shelving. Food - the buffet was fine. The buffet by the pool for breakfast and lunch is not as extensive as the large one by the reception area. But it was fine and we never had to wait long for anything. Our experiences at all the restaurants for dinner were excellent. We went to all of them except the Italian Restaurant. The food at the Mexican restaurant was the only one that was just fair. French, Cajun, Steakhouse and Hibochi were all great.....service everywhere was attentive and friendly. Pool Pool was fine- very pretty just a little cold but they had loads of activities if that is what you were looking for. They only give you one thin towel so I would probably bring my own as well. The lazy river was pathetic...it hardly moved and had one place where it had a waterfall that you might possibly get wet....actually the water was freezing. Beach - the water was great and clean. Some areas do have rocks and several days the water was somewhat rough. Plenty of huts and beach chairs for all. my only complaint were the seagulls going in for the food. Its great that they have a food bar on the beach but thats what happens with food. They did have servers all over bringing drinks....people were trying to sell hats, bags, silver jewelry but no one really bothered you. Hope this info helped. Everyone at the resort really was nice and friendly. Bartenders were fun and we had a great time.

had a wonderful time
Jake2477, Wadsworth, Ohio
Mon Jan 16 15:12:09 EST 2017
traveling with the family which included my 17 mt old grandson was a great experience. Someone wrote that they lost wt-- well i gained it secondary to all the great food!!Also-- i used USA money for tips-- did not have to change anything to pesos. I love to walk the grounds. The little "shopping " area had a great play area for our little one to run around- love that they had a padded floor. Family enjoyed the foods there too.Beach was kept clean and organized-- Had fun around the pools-- Charlie and the rest of the Star gang kept our grandson entertained. All the activities around the pool were fun to participate in or watch. The staff was awesome -- always saying hello and smiling to the people. Love all the cute towel creatures the maids make! My birthday fell on our vacation so the staff made that special for me too-- the champagne in the fridge and the towels made to look like a birthday cake was great. One of our family members had a little accident requiring a few stitches. The staff was very kind and helpful-- the doctor on staff at the resort took out the stitches. Had only a few negatives-- Alex who was trying to sell us Iberostar Club membership was rude to his sales team mate Jessica and got a little ticked when we refused the offer. Jessica remained professional and kind. The other thing-- we placed our towels on the beach chairs in the morning- went for a beach walk-- when we returned-- no towels!! The management said that we need to have some personal items placed on the chairs. They did give us towels but they really need to make this known-- perhaps have that written on the towel cards. It all worked out and we did not have to pay anything. The last thing-- what ever the smell in the main lobby is is terrible!! Not sure if it was a fragrance or a cleaner. In summary-- we were very pleased and had a great time. We were there from Dec 31- Jan 14!

More Disappointed Than Anything (see my notes on the BATS)!
Suzy F, Arlington Heights, Illinois, United States
Sat Jan 14 09:36:20 EST 2017
GOOD/BAD & UGLY: I am starting with the bad and ugly. I would have rated higher but the bats and horrible food brought down the overall score. The WORST part of our trip were due to a family of BATS that decided to sleep on our balcony. We had a beautiful balcony with a great view of the pools but unfortunately, we could never sit out on it to enjoy. It totally freaked me out and set the tone for the week. Yes, we are in the jungle (as I was told by one concierge) and there are lots of bats but I didn't pay for the jungle bat experience! They sleep during the day and hang upside down from the thatched roof. Every morning, there'd be a pile of brown, tar-like liquid (bat poop) on our balcony (also running down the walls). IT WAS DISGUSTING! And, then I saw the same brown marks inside of El Fogon on the walls while we were eating. I feel THIS IS UNACCEPTABLE ANYWHERE, especially in a restaurant. Our concierge was very nice and said they removed the bats (after we had to stay out of our room a whole day), sprayed something to keep them away then re-painted the walls on our balcony but they came back. I could hear them fluttering about at night. I hated the fact we couldn’t enjoy our beautiful big balcony. This totally turned me off and ruined my entire experience. I mentioned this to SEVERAL concierge personnel who called our room daily to sell us on attending a breakfast to sell us membership. I even asked for the GM but heard from no one. I slipped around the pool (as so did many kids and few others). Immediately, an Iberostar employee was in front of me asking me to sign a waiver that I didn’t need medical attention (at my expense) and wasn’t holding them liable for any injury. I wish I would've had more acknowledgement regarding the bats! I booked this trip 7 months in advance and was told since we booked so far in advance that we'd probably be able to get what we requested…..two rooms next to each other or adjoining. I also was specific that we wanted to be in bldgs. 51-53 on a lower floor. When we got there (Jan,2), we were put in building bldg. 55 and I pushed back and the best they could do was bldg. 54 on the 3rd floor and my teenagers were 2 rooms down. Food/Drinks: I came back from this trip and lost 4lbs! I thought the food was awful and from what I did eat, I was constantly running to the bathroom. The buffet at the Pagoda is hands down, better than the buffet at El Fogon where there always seemed to have empty bowls/platers that needed refilling, food had little seasoning/flavor but we did enjoy the creperie and coffee shop (which we didn’t even know about til Day 4). Although still not "great", I would recommend the Brazilian Steakhouse, El Museo and the Japanese Teppanyaki. The rest of the ala carte’s were not good at all and we always left hungry. The cocktails were so watered down that we'd ask for doubles just to taste the liquor! My husband and boys ordered room service one night and said the food was inedible and disgusting. Sadly, we went hungry all week except for the meal our family had in Playa Del Carmen so we had to actually leave the resort and pay for an extra meal that we enjoyed the most. I am a researcher and looked at all the reviews before booking this resort. I have 3 kids...twin boys 19 and a daughter 21. I'm glad I read the traveler suggestions or we would've been at a total loss. I learned more about the day-to-day and do's/don't from traveler reviews than I did from anyone at IberostarAlso lessons learned, I was never told that gratuities were included in our reservation! Again, the reviews came in handy as I felt compelled to tip our maid (Rosa---awesome) and wait staff that really earned it like the wait staff in the restaurants that worked their butts off! They were so appreciative when guests take the time to get to know them, where they are from, etc... My family learned so much from just communicating with the staff in the restaurants. Staff members seems to enjoy this interaction. The activities team were very nice—huge shoutout to “May” (Mayron) who asked if she could join my husband and I for breakfast and sat with us. We learned much about her, her job and every time we saw her, she made it a point to come up to us, etc.. She was the nicest person we met all week! She has a bright future Iberostar so do all you can to retain her as an employee! Pool/Beach Chairs: Yes you have to grab them as early as 8:00am. Beach was more difficult. You have to be bold and ask people “is anyone using that chair”. 50% of the time, people will give you an unoccupied chair. At one point, I’d just remove towels and used the chairs when it appeared no one had used them for over an hour. The resort and property are beautiful and very clean. At night, the pools are all lit up and it is very peaceful. Even late at night, there are guys in the pool with huge vacuums cleaning everything. The beach is beautiful, yes some rocky areas at about 5 feet deep but the waves were huge and the undertow strong. Not many people went too far out because of this. One night we walked down to the beach…not a lot of lighting but very peaceful. The Coati are adorable and a novelty that wear off after 2 days. Many people were feeding them when there were signs everywhere not to feed them! One other mention: While we were there, the chefs cooked Paella on the beach. Besides being cool to watch and yummy to eat, unless you were on the beach, you didn't even know about the Paella. Someone in a post said the paella was every Wednesday but they had it at least 3 times during the week. I found there was a complete lack of communication to guests on the daily goings on. There are areas that list the daily activities and times but would be nice to communicate these special events that aren't on the calendar. My daughter and I attempted to do yoga on the beach and no one seemed to be “in the know” on where to go on the beach. By the time we found it, we were already 15 min late so didn’t interrupt…another disappointment. What a shame. Tips/Suggestions: Golf Carts: The place is HUGE and is easy to get turned around, especially if you visit another property to eat, etc.. If you need to be somewhere and wish not to walk, any concierge is happy to hail a golf cart for you and they will come as close as possible to your building vs the front lobby. Above the pool bar/waterfall is an observation area. On Day 5, we learned there is an ice-cream cart and frozen coffee drinks up there as well! Would’ve liked to know about this since it tasted much better than what was provided at the restaurants and beach. Bring extra $$ because the ATM charge is ridiculous! For tips, make sure you stop in the airport on the way out or at the front desk at the resort and exchange your $ into pesos. I found having 20's ($1usd) and 100's ($5 usd) were most helpful for tips. I forgot the first few days to take pesos to the pool for tips. **You will need your passport to exchange $$. In summary, I feel we fell through the cracks and feel like our family did not get the week we should have had with an all-inclusive. With 3 kids in college, we saved all year for this vacation and it was a huge disappointment. The silver lining was 1 dedicated week with my family but we saved all year to pay for this trip. We could have gone anywhere.

Can't say enough good things about the Lindo!
lsverris, Colorado Springs, Colorado
Sat Jan 14 08:17:39 EST 2017
We were at the Lindo from 12/28 to 1/4 and we had a great experience. The rooms were just beautiful; Ricardo who cleaned our room always did such fun things in the room; I always looked forward to seeing what he did each day! Our concierges, Arturo and Israel were so friendly and helpful; thank you! We loved Israel, our waiter from the steak house and wished we could have had him every night! We were so pleased when we got to have him and Maria New Years Eve; they made my son's night with their bantering and fun natured attitudes! We wandered around all of the resorts that are connected and they each had something really fun and unique about them, but other than the Grand, we thought the Lindo was the most unique and gorgeous! People saving seats at the beach and at the pool for their whole party (including toddlers) was to say the least annoying especially when we would eventually find 1 seat for our party of 4 and then watch the seats around us not be used for hours if ever! Not sure if the resort can do anything about that, other than encourage people to be more conscientious about not taking more seats than they really need; the truth is most people are in the water or in the pool and don't need a chair for every single person in their party, but that's just my opinion. The food was great and we read many reviews about how the buffet gets boring and it will if you are there more than 5 days which is why you need to make reservations at the restaurants at night and also go over to the shopping center for their incredible tacos! Our boys went over their at least once a day for tacos and guacamole and pico de gallo! Thank you to our Apple Vacation driver for that tip! There are a lot of fun shops over there and we would walk over every day and get icecream or a coffee! Our only complaint and I have already notified Iberostar about this is that we were told by our travel agent and concierge that the men needed to bring dinner jackets to get into a couple of the restaurants, so we bought our 2 boys jackets (that they really don't need) and made space in the suitcases to bring them. So imagine our disappointment when we were basically the only people in each of the restaurants with jackets on! I mean, my guys looked great but we could have used the room and money we spent on them for other things during our vacation. Even in the steak house where a wedding party was attending, most of their men had t-shirts on instead of even collared shirts! So, I'm not sure I would bother; a minor issue but we would not have bought or brought jackets had we known we didn't need to. We loved our room and they were gracious enough to give us an upgrade since we were there for our 30th anniversary to the building 1 building away from the beach and the pool down by our end was never that busy (other than the chairs were always taken) so we had the best of both worlds! The drive to and from the resort to the airport went great and they got us there in plenty of time. The beach was great; I was worried as I had heard or read about rocks and there are rocks further out by my boys boogie boarded every day and had no problems with it and loved the beach! That's the other thing you can do for lunch or afternoon snacks, is that they have food at the beach like hamburgers and other yummy items and we always enjoyed that! We would definitely recommend Iberostar and loved the Lindo! Thank you so much to everyone there that made it an amazing 7 days!



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