Took our boys here for a Senior Trip. Stayed in Bldg 5100 which was right next to two buffets, one at pool and other near the beach. It was also by the swim up pool bar :) Our concierge at the building, each bldg has their own, was Mabel and from the time we checked in until we left, she was on it! Booked our dinner reservations, got us into the spa, and was eager to help with any need. Her English was excellent and as we don't know any Spanish, this made it easy to find or figure out about anything. Our maid was Irma. She folded towels into many different animals and left us notes, balloons, and different items each morning. I had received service like this from a cruise ship, but didn't expect SO MUCH for a room maid. Setting items in the bathroom up on a linen shaped like a shirt, etc. Room was always spotless and the little perks and extras were a real TREAT. I have done quite a few cruises and one all inclusive but never received the quality of service I received from these two ladies. EXCELENTE!!
I went here as a way to celebrate graduating from my masters program. I went with 4 other friends and we had 3 rooms among the five of us. We each shared a king size bed, with the exception of one person whom had his own room but it wasn't a problem because anyone who has slept on a king sized bed knows it is very spacious. The rooms were beautiful and they had a balcony. My room had a view of the pool area but it wasn't a problem for me. The people at reception were very friendly and always helpful. Our transfer connect/excursion people (Olympus Tours) were also very friendly. The excursions were so great! We did an ATV, zipline, cenote, and cavern combination, a visit to Chichen Itza and cenote combo, and Jet ski (3 different days). Our tour guides were all great and the food was superb (the ones that provided food). The food at the resort was also superb. I definitely recommend the Japanese restaurant (Hashiru I think it was called). It was the best dinner we had while there in our opinions. The pool was great, swim up bar was a fun experience and the bartenders were a bit aggressive with offering tequila but it was all in good fun. Didn't get to experience the beach but I heard it was also a great experience. Now for the entertainment. Due to a late dinner time, we didn't get to attend the theater shows but caught the end of some of them and they were good. The only other thing was the discotheque aka club and that was the one major negative about the trip. The DJ played the same playlist every night and when we made a request he had no clue what we were talking about. Even after we provided him with a list of songs and artists, he just couldn't get it together unfortunately thus effectively limiting our night life. Aside from that it was the best 6 days I spent on vacation and I would definitely come back again. The only somewhat downside was the lack of outlets by the bedside but otherwise, once again it was a great stay.
The hotel was more than we expected. The hotel and staff were great from the time we checked in to the time we left the property. The hotel is very clean and staff is always working hard to maintain the hotel that way. The food is good, fresh, and there are plenty of restaurants were to eat. The beach is awesome, the water was clear, warm, and with different shades of blue. I did read some reviews that stated there was a lot of seaweed on the beach. I not sure if it was the time of year we went but we did not have any issues with that. We went in June 2016. While at the beach, Jazmin waited on us and provided us with excellent service. If you are thinking of going to Paraiso Lindo my suggesting is just go you will not regret it.
Beautiful resort and a great place for families....
My husband and I and our 4 year old son returned home a few days ago from a 10 day stay at this resort. I must say that it was absolutely beautiful! The lobby and surrounding area was gorgeous with all the fountains and vegetation and made quite a visual impression upon entrance. The buildings, pools, beach and grounds were very clean and well-maintained. We had numerous daily interaction with various staff members and always found them to be friendly, hard-working and accommodating. It was clear to that they wanted to make your stay pleasant and enjoyable.
KIDS CLUB: We visited the Kids Club a few times and although it wasn't our son's favorite (he didn't know anyone and preferred to stay with us)...you could tell they were working hard and doing fun and interesting things. He did go a few times and enjoyed all the activities while there....especially the pirate pool and "magic carpet". He raved about Gabi and I was impressed at how she took time to try to connect with our son and make him feel more comfortable. He was definitely her favorite, but honestly, all the gals there impressed me. I have to admit though, I was a little concerned when I witnessed the "magic carpet" in which they have the kids run across a large mat in the main pool. Since our son can't swim yet, he was required to wear his water wings which was great. However, once he ran across the mat and fell off, he was completely on his own as there was no one supervising him to help him "swim" across the pool to the stairs. The Kids Club staff was in the pool, but they were focused on holding the mat and one other staff member was focused on assisting kids onto the mat. That area of the pool was extremely crowded with other kids joining in the fun, and adults watching and the whole thing was quite chaotic. My husband and I watched in shock as our son fell off the mat and struggled to swim around bigger kids and standing adults without any assistance from anyone.....not once, but 4 times. I thought I was going to have to jump in and assist him....but each time he would struggle but make it back to the stairs....all on his own. At this point, we had seen enough and we signed him out and took him with us. I regret that I did not address this with the director, Bola, who was standing there at the time. I think they need to keep one staff in the pool to assist the younger, non-swimmers since there is so much crowding and chaos....or move it to a calmer location. This could be a serious safety issue if not monitored better! Other than that, from what I saw, I believe that the Kids Club is a worthwhile and quality program.
FOOD: One of the things that I consistently read in reviews before we got there were complaints about the food. However, we found the food to be delicious. There were plenty of selection in the buffets (pizza, pasta, kids food, fresh veggies, fresh fruit, fish, various meats, salad bar, bread station, dessert station, and a Mexican food area as well). We never once had a bad meal. I agree, things don't taste exactly the same, but travelers need to realize that they are in Mexico and it is going to a little be different, but that doesn't mean it's not going to be tasty.
As for the Al la Cartes, per previous reviews, I was concerned that we would not be able to make reservations. Our concierge, Alejandra in building #53, was wonderful, and we had reservations to all of the Al la Cartes during our stay. Our favorites were the Japanese and Cajun restaurants, but the others were good. Surprisingly, our least favorite was the gourmet....it was very warm in there and we did not enjoy our entrÃ©e.
DRINKS: I agree with most people, the frozen drinks are a little sugary and watered down. But there are plenty of other things to try. I think the key is trying a few things to see what suits your taste. They keep most of the name brands under the bar....just ask and the bartenders will fix you up. We found that a tip from time to time goes a long way. Also, I might recommend bringing a Tervis cup or one with a lid as it is pretty easy to get pool water splashed in your glass if you're not careful.
POOLS: The pools are fabulous and at the Lindo we had several to chose from - main pool, quiet pool, activity pool, wave pool, lazy river and pirate pool for the younger kids. (Be sure to note that there is a ice cream shop on top the of bar at the main pool that is not advertised. The coconut ice cream is delicious!) The only recommendation I would have is to add a sign for the ice cream shop and to add a little more shade. Perhaps a few more palapas and chairs for guests and some shade in the pool for those really hot and sunny days when its too hot to stay to not be in the pool.
BEACH: The beach at the Lindo was nice. The sand is white and always cool to walk on...even midday.There were plenty of chairs, with easy access to the towel station, bar and lunch buffet (burgers, hotdogs, sandwiches, fries, salad bar, dessert, etc.). One of my favorite things to do was to watch the birds and coatis hang out by the beach buffet and look for scraps. For a little variety, the chefs came out everyday around noon to make paella which was very tasty. The water was rough during our stay and not as clear or blue as it used to be a few years back...but still beautiful. Be careful with the tides, they are strong and I witnessed several adults get pulled out a little too far for comfort and have to be escorted back in by the lifeguards. My only complaint regarding the beach was that there needed to be a separate area allocated for weddings. I felt awful for the couples trying to have an intimate beach wedding with hundreds of swimsuit clad strangers gawking as they exchanged vows.
ROOMS: We stayed in building #53 and loved the central location. Our courtyard was a Turkish fountain and simply gorgeous. However, the rooms aren't much to write home about. They are very clean and functional....but small and plain and even a little outdated. There is a deck off of each room, but be sure to request your location. Rooms near the main pool and theater building tend to be a little noisier. We had a couple of minor room issues, but they were addressed promptly when we notified our concierge.
OTHER: We really enjoyed all the animals we saw at the Lindo....the peacocks, birds, coatis, iguanas and the black cat that hangs out by the theatre. We also, enjoyed visiting the market place and picking up some souvenirs. There is a cute little coffee shop (not the friendliest workers), and a crepe & ice cream shop there that my son loved. For those with young children, bouncy houses are set out most afternoons near the carousel. Be ware of the gentlemen working in the jewelry store on the right of the main entrance though, their prices are WAY overinflated and they will tell you whatever they can to make a sale (they work on commission). The spa is located in the market place and there used to be a casino (not currently open), as well as the Galaxy Disco. Parents can go there with their kids from 8:30 to 10:30 each evening and dance....so much fun! There is a taco shop in one of the far corners and a burger & fries place in the other. Also, there is an apothecary and doctors office if you need it. The gym is really nice...but gets crowded in the mornings. If you are into yoga, I would recommend the 10:30 am yoga on the beach. Also, we took a Segway tour and enjoyed that as well. On our tour we saw the golf courses (2 of them) and the driving range (we didn't even realize it was there)! It was a good overview of the property.
Overall, I would highly recommend the Lindo for families. There is so much to do, the place is lovely, the service is terrific, the food great and the staff is warm and inviting. We would definitely return.
Let me begin by stating that I fully intended on giving this resort a 5 start review until the last day of our stay. I'll begin with the positives. The resort is beautiful and meticulously maintained. The staff was the friendliest I've seen in all of my stays in the Caribbean. The food was great and the room service option was wonderful. The beach was gorgeous but quite rocky in the shallow areas of the ocean. (I recommend bringing water shoes). The shopping center and additional amenities across the street were a big plus as well.
Unfortunately, on our last day there was a massive power outage. it began in the late morning and lasted well into the late evening. Because of this, many of the restaurants, bars and activities were unavailable. We had no air conditioning or lights in our room for the majority of the day. because of this, we decided to spend the day at the beach and the pool to stay cool until the power came back on. The beach area bar and snack area did not have any food or cold drinks available because of the lack of electricity, After becoming waterlogged from a long day of swimming we needed to go back to our room and get ready for our 9 o'clock dinner reservations. (we were only able to get dinner reservations at very late times even a few days in advance with our building concierge). We kept hoping the power would come back on because we could see that it was on in a few areas of the resort such as the lobby and buffet restaurant , (I assume it was a generator?) We ended up taking showers in the pitch black dark with the aid of our cell phone flashlights. We walked through the lobby to catch a golf cart over to the Maya which is where our concierge told us the Japanese restaurant we made reservations at was located. There were small children sleeping on the couches because their rooms were dark and hot. We asked multiple employees if they had any idea what was going on and when the power was expected to come back on but no one knew. I saw several distressed parents of small children wondering what to do with their kiddos while waiting for the golf cart. Once we arrived at the Maya we were told that we didn't have a reservation and that our reservation was probably at the Japanese restaurant at Parisio Beach. At this point I started to get really frustrated. We had been powering through the frustrations of the day and now may miss our dinner reservations because we were told to go to the wrong place and feared we may not be able to eat because our resort was mostly dark. Luckily we took a golf cart over to Parisio Beach and they allowed us to sit even though we missed our reservation time.
When we made it back to the Lindo it mas mostly dark and people were using cell phone flash lights to walk though the resort. The theater show was cancelled which was a huge bummer because it was the Rock and Roll show that we had been looking forward to seeing. We were unable to keep our patio doors open to allow a breeze in our room because of the mosquitoes and native wildlife.
The power was restored in the morning when it was time to check out and head to the airport. I assumed that Iberostar was going to somehow give its customers some type of compensation for the terrible inconvenience the day before but I was mistaken. I paid a great deal of money for two rooms at a resort with restaurants, bars, activities and amenities that we could not access our entire last day and night of our stay. I understand that a power outage is not within their realm of control but I also expect not to have to pay for services that I could not use. In my opinion, a proper business would have comped my family for the last day of our stay. They are a huge International conglomerate and we are a family of five that saved for a year to travel to their resort that was dark, hot and most facilities were unavailable for use for an entire day. When I spoke to the employee about this upon check out he said the hotel could not do anything about it. Needless to say, we left with a bad taste in our mouth and will not return to an Iberostar resort because of the complete lack of empathy for the customers in a stressful situation. I am not the type of person that complains often or expects free stuff, but I do expect to be able to access facilities and amenities in comfort which I paid a great deal of hard earned money for and if that access is denied I expect a considerate approcach to customer service to refund a small portion for the services I was denied.