Best resort in PUNTA CANA they made my best vacations ever.. The food is excellent to many choices i loved the beach party.. The beach is so clean i loved everything in this hotel i give 5 stars I would love to stay in this hotel again i just stayed for 4 nights next time ill like to stay for all week causs they have to many things to do and the hotel is so big u need more time to do everything...
Recently stayed at the Hard Rock in Punta Cana for 7 nights with my boyfriend. We had an amazing time despite the weather being rainy most of the time. Special shout out to Carlos Miguel (Daddy Yankee) and Coronado (Bob Marley) for amazing service and even better company. These guys are the best - they made sure we made the most of our experience and we would return just to see them!
There were lots of good food options, our favourites were Los Gallos for mexican where Kervin served us and was awesome, and Impanema for Brazilian which was amazing. Activities staff were super enthusiastic and we had so much fun with them - in particular Chocolata and "Brad Pitt" whose real name I forget. There was so much to do that we didn't have time for it all, and will definitely be returning.
Our room was a caribbean diamond king suite and was lovely with a great balcony and at a great location. Housekeeping was pristine in the room every day. Especially nice was the double sinks and double showers!
We visited Posh and the Rock Spa with our resort credits for some couples treatments. Big thank you to Rosa for an awesome pedicure. Willy is absolutely amazing with a blow dryer as well.
The Hard Rock Punta Cana is one of our favourites! We come back because of the staff. They are so kind and terrific at what they do. Food is Great! Tons of choices - food for the whole family. Pools are amazing - Beach is fantastic. An overall amazing vibe and I will keep going back. We loved our butlers Gerlyn and Wolfan! Thank you Hard Rock for making our stay so amazing. We will see you soon!
Upon arriving at the Hard Rock we were brought by Olympus tours to the groups lobby. We were informed that we were supposed to check in at the main lobby, but they would check us in there and then send us over to get the appropriate wristbands. After filling out paperwork in the groups lobby we walked over to the main lobby and were asked to fill out some of the paperwork again. We were happy to find out that both rooms were ready to be occupied. The groups lobby had told us that only one had been ready. Apparently the long check in gave them enough time to finish cleaning the room. I was traveling with my son (sharing a room) & my mom and my aunt (also sharing a room). We had reserved both rooms with double beds and we each had a single bed. I called down to the front desk and they informed me that the number of beds per room is not a guarantee. If they do not have availability then you get one bed. I explained that I was traveling with my son and that we do not sleep in bed together. After lots of arguing between the staff and myself, mom, and aunt they told us they would bring a cot. The exact words were a "lush" cot. They also told my mom that they would have two rooms available on Sunday and they could move us in at 2pm. They told us checkout was at noon so this would give them time to clean. So, unhappily we settled for this and did not unpack any of our things. The next day we booked an excursion for that evening fully expecting our room to be ready by 2. I called at 1:00 and they said they did not guarantee me a time. They said they could not make people leave.... Well, I thought there was a checkout time.
Anyways, that day around 5ish we were moved. It was very inconvenient because of the excursion we had booked, but we were unable to reschedule so we made the best of it. We did stay in the same building and we were put in rooms across the hall from each other; however the rooms had doors adjoining them to other rooms which became terribly loud at times because the walls are apparently very thin. We were told that we could utilize the spa for free to get a massage, but we had already used our credits and paid 20% for services by the time they offered this to us and we did not want to use another vacation day indoors at the spa because we had excursions booked.
The rest of the week went fairly smooth it's just very difficult to start a vacation like this and be all stressed out and arguing with people who seem unconcerned with your happiness. During the argument with resort staff the first day I did call Liberty Travel. They were my travel agent and I thought they would be able help resolve the situation. Unfortunately they were not. We were told that there were absolutely no other rooms available that evening and we really had to fight to get them changed the following day.
The morning we were leaving I received a call saying that I was receiving a 100$ credit per room. Of course when we went down there was no credit on my moms room, so again we had to spend time getting this resolved.
There was a lot more to the resort credit system than we understood, but we quickly realized that with 1800 credits being used you would have to spend a total of 360$ to use them all up.
There were good things about this resort as well... Food and entertainment and the staff for the most part were very friendly and helpful. There were lots of activities to keep you entertained during the day and the night life was non stop. We did get a few days of rain and had a hard time trying to keep busy.
We did the spa which was amazing! I had the hot stone massage which included a steam room, sauna, body mud polish, and ice room experience when you arrive an hour early. The massage was 80 minutes and the women are so good at what they do. They serve you a lovely cup of tea when you are done. All of my family members received the relaxing massage and enjoyed their experience as well.
My 19 year old and I also did the moonrockers on a rainy day. It was a bit muddy and wet, but we both had a lot of fun. I let him drive and I probably would have had a tough time if I had my own buggy. It was very bumpy and had lots of mud puddles and sort of like ski moguls in the dirt! We stopped to drink out of coconuts and eat the coconut as well. I was able to buy a photo for 10$ on this excursion.
We also went to ORO night club with a credit deal they had for admission and free drinks. 180 credits each and 36$ per person. The club opened at 11:00 and closed at 5am I believe. We quickly found out that day that they were giving free passes to just about anyone that wanted them. We were told that the drinks were very expensive there, but our package did include free drinks so I'm not sure on that detail. We were limited to the drinks that we could order at the club and you did not have anywhere to sit so plan on dancing the entire night. There was seating, but it was roped off and I'm not sure who was allowed access to these areas.
One afternoon, mostly because of the rain, Carlos (who worked for Olympus Tours) suggested we take a van for free to a local souvenir shop and coffee shop. The van dropped you off and picked you up about an hour and a half later. There was a cigar making demonstration and some coffee and tea samples along with the famous mamajuana shots and lots of chocolate to sample and purchase.
There were many shops to visit in the main area of the resort which we enjoyed, although we found the prices to be extremely high after we had already purchased things and then traveled off property. My mom purchased a coconut to put rum in year after year to make coconut rum on property for $49.99 & when we went to the souvenir shop it was $20! The rum was also more pricey at the resort. My mom and aunt did purchase a few jewelry pieces made with Larimar at the resort which is a beautiful stone!
As far as the buffets they were decent. In the am there are a few places that open for a buffet. We were in a building right near Toro so we went there most mornings. You could get eggs and omelettes prepared fresh along with crepes, pancakes, french toast, and oatmeal. There was bacon and sausages and triangle hash browns and fried cheese. There was also yogurt and cereal and a few dishes that are more of an area cuisine. I try anything, but I mostly enjoyed the mashed plantains, and the fruit that was prepared in sweet juices. Sometimes they had plantains or bananas that were cooked and sweetened.
The coffee was terrible. I was so looking forward to wonderful coffee as we were told that the best coffee is produced in the Dominican Republic. We opted for the cappuccino with a little bit of coffee added to fill the cup. Their regular coffee is very strong and they only fill the cup a quarter of the way and then add milk. By the time they add enough cold milk to make it appear somewhat normal your coffee is cold. With the cappuccino or latte option at least they add steamed milk so it's still warm. There is a machine right outside of the casino area next to the little dessert shop that you can get all different flavors of cappuccino and these yummy biscotti to dip in it.
We visited Market for a buffet dinner on a few nights and there are lots of options for food and you do not have to wait to be served like you do at the restaurants.
On our first night we went to Pizzetto for dinner. We all really liked what we got here. At the restaurants you usually get an appetizer, main dish, and dessert. Sometimes the appetizer is a salad bar like Toro and Ipanema. I found that I did not overeat so much when I went to the restaurants because the meals and desserts were small. When you have limitless food it's hard to not overindulge. At Pizzeto I ordered the vegetarian option of a cannelloni and my son ordered pizza. Both of us enjoyed our meal.
At Toro we had an amazing waiter who brought sangrias for us to drink. They had a salad bar and I had the salmon and my son had steak. I really enjoyed the food here. We both ordered dessert and we were brought one to share as well. This place had my favorite dessert which was sort of like lemon meringue pie.
Ipanema was Brazilian barbecue. There was a lovely buffet with side dishes and they brought yucca, fried bananas, and lots of sauces to the table to try. When you turn your card to green they start to bring you all different kinds of meat and when you are done you turn it to red. All of the meat was very good here. You could really over consume at this restaurant.
Next we tried Zen and there were 3 options...Chinese buffet, sushi, or hibachi. We chose hibachi. We were told it would be a one hour wait, but it was not even close to that. This was by far the best meal and quite entertaining. If you are a small group you will be put with other people. We don't mind that at all. We had some sushi to begin and then they proceeded to cook fried rice and vegetables and chicken and beef and shrimp. My mom and aunt went there twice because they liked it so much. Fried ice cream was the dessert. Some restaurants have like 4 options for dessert and some only have one.
My mom and my aunt are very picky eaters and they seemed to find something at every restaurant that they could eat. I am the opposite and love trying new foods so the restaurants were fun because they offered local cuisine.
We went to Los Torros which is the Mexican option and this was enjoyable as well. They brought chips and salsa and guacamole. We ordered a few appetizers to try. The chorizo and the taqueria with chicken and some salad and soup. I got enchiladas and my family got tacos and quesadillas. We all enjoyed this restaurant. They had lots of dessert options and we each tried something different.
We also tried Ciao the Italian option. I had the caprese salad and my aunt and son had soup. I ordered the vegetarian ravioli and mom and my son had chicken penne Alfredo. My aunt ordered chicken parmesan. Everyone enjoyed this dinner as well. We tried tiramisu and limoncello mousse.
They had a Nathan's hotdog stand open at all hours that my whole family seemed to love. This was in the main hallway by the Sunbar. There were a few days when we did not want to leave the sunshine to go in and eat so we went to the snack bar at central pool. They have hotdogs, hamburgers, corn or jalapeĂ±o (weird options) pizza, nachos, French fries, fried plantains, paella, and ice cream. Everything I had was good and they let you eat outside by the pool area.
We did not order room service at all, but it was a nice option to have. At one point during the confusion of our rooms my son and I received a lovely pink anniversary cake. Silly! The maids leave chocolate for you in the evening on your bed with rose petals. There was a beautiful jacuzzi in the room as well, but we did not have the opportunity to take advantage of this. We never took a cold shower and we never felt ill from anything we ate.
The central pool is where we chose to sit most often. The activities are mostly all right there.....swim up bar, volleyball, loud music, water aerobics, dance lessons, the foam pool party (awesome), just to name a few.
You have a towel card so that makes it almost impossible to reserve your favorite seats for the next day. We never had an issue finding chairs when we went to the pool at all. There were plenty of umbrellas and you could move your chair into the edge of the pool area if you like. There was karaoke at night in the Sunbar and the djs are so much fun! There were also some wonderful live bands both in the evening at the bars and during the day by the pool. There was dancing in the moon lounge on one evening and the fire show is something you definitely do not want to miss! This was in the Woodstock plaza on the night we arrived. We visited the casino on two nights, but we are really not big gamblers. This was my son's first experience so he played the slots and a little roulette. Up some money- down some money- we knew when to stop. The bartenders here put on quite a show!
The beach at this resort is amazing! Beautiful sand and giant waves. The water was a bit colder than I expected, but the weather was overcast also most of the week. I walked down to the left of the resort along the ocean and I was able to find some shells. Strange that the only wildlife I saw were cats and dogs. One dingo took a walk with me in the morning on the day I was leaving
Stay Here you won't regret it. Exceptional service. Very professional everywhere we went. The place is very clean and accommodating. The staff is wonderful. The food is fabulous. The Mexican Restaurant was ok, the food was not good. That is the only place that was poor.