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Grand Velas Riviera Maya


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All Inclusive    


Exceptional Values!
Honeymooners: Bottle of sparkling wine, romantic breakfast in bed morning after arrival, and a romantic dinner for two on suite's terrace (minimum five night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-109-5
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 1
Outdoor Pools: 1     
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 12 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Sen Lin - Serving fusion gourmet cuisine and inviting guests to indulge in an elegant experience of culinary delights. Children are welcome. Open daily from 6:00pm to 11:00pm.
Frida - Blending Mexico's contemporary décor and Bali's artisanal vocation. Provides guests with a relaxing atmosphere, enhanced by refined haute Mexican cuisine. Children are welcomed. Open daily from 6:00pm to 11:00pm.
Chaka - Chaká Restaurant located in the heart of the Master section, serves an international array of dishes and delightful organic experiences. Open daily from 7:00am to 11:00pm.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - A Brassiere restaurant with a window to the Mexican Caribbean. Adults only restaurant with a casual atmosphere. Minimum are required is 11 years old. Open daily from 7:00am to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 2357 reviews
What to expect
Location
Rooms
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TripAdvisor Traveller Reviews
Dream Art Photography - Best pictures ever
icagg, San Francisco, California
Wed Jun 29 11:06:56 EDT 2016
I just got my photos and they are the best I've ever seen so far. The photographers were very professional. We were very impressed with the quality of the photos. Excellent customer service from the beginning to the end. We highly recommend this company. More>

Great resort with impeccable service and lovely people
byrdhouse8, Jackson, Mississippi
Sun Jun 26 06:33:52 EDT 2016
Grand Velas has gorgeous swimming pools in the Ambassador section with beautiful views of the ocean. (I did not swim at Zen). The service overall was exceedingly good. The staff are very friendly and genuinely want to take care of you. The water in the ocean is beautiful but the beach is man made and that surprised me. We went to Cozumel to snorkel. It is gorgeous there and costs less. A much better choice than snorkeling at the resort. I was very irritated to get bills any time we ate in a restaurant as this was an all inclusive resort. I had a coffee and was charged the whole buffet amount in Azul. The bills come so you can leave the waiters a tip. On a buffet that is egregious. So be prepared for lots of extra charges in tips unless you eat lunch by the pool. That is the only place you won't see a bill and I tipped in cash. The staff are very grateful as they aren't paid much. We had a hard time getting dinner reservations before 8:30 yet every restaurant had lots of open tables. This was irritating. Also we were told the only rooms left had a plunge pool which is an upcharge. There were very few people at the resort so I didn't understand that. I wouldn't splurge for the plunge pool at all unless you need a tiny pool on your balcony for a 3 year old. I thought based off the online pics that the rooms had a separate sitting area. It is all one big room. The AC works really well. There is a bed and table and chairs on the balcony which is nice. The food has a beautiful presentation and is good but not great in my opinion. Frida and Lucca are the best and for an all inclusive I'm sure the quality would be considered great. A massage inside the spa is $250 which is ridiculous by any standards. I was fairly shocked at that price considering the cost of labor is very inexpensive. The pictures were fabulous and Alex the photographer is very friendly, entertaining and hilarious. These pics are professional quality and better than any other beach pics I have had made of my kids. They sitting fee is free but the pics are $40 a piece. They do a lot of work to maintain the grounds. If you stay in Zen and come over to the main area to swim and it starts raining you can hang out in the teen room. You may want to bring some clothes in case in rains. The rain can move in in a hurry and there are not a lot of places to go. They were constantly working on and repairing the hotel which was good to see but the noise could be irritating at times. More>

Nice Place but I am NOT an all-inclusive resort person!!!
sunl0ver777, Clarkston, Michigan
Fri Jun 24 04:40:56 EDT 2016
This was a business related trip for my husband so we did not 'choose' to stay at this location. I despise 'all-inclusive' as I am a big food and wine person and want to be able to eat where I want, when I want and get exactly what I am looking for. Plus, we are not of the 'gluttonous' variety and don't love paying an 'upcharge' for unlimited food and still have to pay for good wine. That said, this place is impressive but did not 'change my views' of all-inclusive as many people said it would. PROS: Premium bar options were impressive. Truly 'premium' brands available at all times but if you are a wine person . . it's mexico and wine is provided accordingly - which means it sucks. Pool area and restaurant wait staff are amazing. Ranks above most five star resorts we have stayed at. Very clean resort - both the rooms / common areas and pools. I felt there was always and abundance of staff cleaning up. Rooms are extremely spacious and while I felt the rooms were overall clean, the 'patio' areas always seemed a little gross to me . . . wouldn't sit on anything out there without a towel! We were beachfront in the Ambassador Rooms. CONS: The restaurants all require reservations for dinner (which is fine) but the process is a joke . . . it allows online reservations that don't work . . . so you call the number that is provided . . . they tell you you have to email in your requests. We emailed, received confirmation 4 days before we left for vacation and EACH RESERVATION WE MADE WAS MESSED UP! One night, our 'chosen' restaurant was CLOSED (it was Father's day so it was 'special' to go to our chosen restaurant). They next reservation . . . they didn't even have on file . . . glad I kept that 'confirmation' on hand . . .I mean it's only vacation, time to relax, right. Also, their dress code is a joke . . . you're on vacation - who wants to 'dress up' EVERY NIGHT. I made my kids do it (we follow the rules) and 'surprise' their were a lot of kids (over the age 12 ruling) that were in work out shorts, flip flops and t-shirts. WINE - I already paid over $1,200 a night for our family of 4 . . . and I understand paying an 'upcharge' for premium wine but not the prices they charge. How about charging me EXACTLY what you pay for the bottle? I'm not drinking your alcohol, that I have already paid for, but I want GOOD WINE . . . I shouldn't have to pay $200 for a bottle of Stag's Leap or Duckhorn . . .why should you make 'more' money off of me when I have paid plenty at this point? LACK OF ACTIVITIES - it's all inclusive yet the majority of 'activities' that any kids wants to do are extra. THe only 'included' items are kayaking and catamaran sail boats. Paddle boards, wave runners and other items are all an additional charge. I felt like they should have more 'beach games' readily available too . . . it's an all-inclusive resort yet they offer LESS than most 4 or 5 star non-inclusive places?!?!? BEACH: Pretty but rocky and I agree with other reviewers . . .they ugly fake rocks they have in place to stop the erosion take away from the ambiance and view. My kids were very excited to go snorkeling and it was less than amazing More>

Amazing place to vacation
Julia2183, Darien, Connecticut
Thu Jun 23 17:59:11 EDT 2016
We came to Grand Velas Riviera Maya in June 2016. The service was friendly and impeccable and the food was fresh and delightful. Our 9 year old LOVED spending time in the kids club where Karla, Natalie, and Maria were so sweet and fun and very attentive to the kids. We liked it so much we just reserved a second visit to come back in November. More>

Great Place; Few Things Away from Being Absolutely Superior
WhereverUGoThereUAre, Thousand Oaks, California
Thu Jun 23 11:27:59 EDT 2016
We stayed at the Grand Velas in mid-June. The resort is gorgeous. The amount of care they put into keeping up the quality of the grounds, pool, restaurants, etc., is really extraordinary. -- I'm a beach person and the beach at the GV is just decent. It has nice sand and a wide beach, but swimming is just okay. Rocky. The artificial reef isn't attractive and the buoys tend to ruin the view. I'm not a big pool person, but the GV pools are so amazing that it makes up for it -- a bit. -- The rooms are beautiful. We were in the Grand Class, on the beach, and they were spacious, comfortable, stylish and had great views. Our adult kids stayed in the Zen, which is the "jungle" part of the resort, and they loved it. They saw monkeys outside their room. Zen definitely has a different feel to it than either the Grand or Ambassador, and that added another element to the overall experience. It was nice, too, that the GV let everyone move between their classes without a hassle. You have to take a shuttle to get to/from Zen but it wasn't an issue at all, and actually kind of fun. -- Food is generally excellent. The Mexican restaurant, Frida, was probably the best, along with, surprisingly, Lucca, the Italian restaurant. They turn the buffet in the Zen area, Chaka, into a restaurant at night that serves Maya-inspired dishes and that was also very good. The sushi isn't great at the buffets. Which was okay, since everything else was. One issue with the restaurants is, this time of year, they're understaffed and wouldn't give us a good time for a reservation for a big party. We had 14 people and couldn't get a table before 9 p.m. When we showed at 9, only 1/3 of the restaurant was being used. Two people in our party chose not to eat that late so didn't go with us to dinner, and they would have it we could have gotten an 8:00 p.m. reservation. -- Almost all service staff were great, very friendly and try to accommodate you any way they can. The bartenders at both the pool bar and the adult pool bar were generally not friendly, though. -- The biggest problem at the resort is the tipping issue. Our party considered it a bit rude for such an upscale all-inclusive resort to present a bill for each meal and most drinks. We went to an upscale property not to have to deal with his -- that's what all-inclusive means. I don't buy the explanation that the GV does it for inventory purposes. You can easily keep an inventory of the food without giving the guests a bill. Plus, we had some waiters/bar tenders really try to hunt us down to give us the bill, obviously to try to get an extra tip. -- The property needs a jacuzzi spa somewhere on the property. Perhaps convert the plunge pools in the rooms to jacuzzis? -- It would be great to keep the pool open at night for some night swimming. -- After using all the non-motorized water toys, we ran out of things to do a bit. Perhaps if you stay a week or longer, the GV should comp the guests to one free hour of motorized sport -- like a wave runner. -- We had eight "children" ages 16-20, and there wasn't much nightlife for them, or social activity with other people their age. The bar/club, Koi, which is a pretty space, was all older people, and the Karaoke bar had families with children there. The piano bar had a piano but no pianist. -- Going in the off-season the place won't be very crowded. That can be good if you're looking to be alone. But if you're looking for even a little social activity, the off-season at the GV isn't the place. Overall, the Grand Velas is a great spot. It's among the best beach resorts I've seen, and I've stayed at a good number. It would have been perhaps right there with the top 1 or 2 if the beach had been pristine and more swimmable. But so many other things were excellent. More>



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