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Grand Velas Riviera Maya


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All Inclusive    


Exceptional Values!
Honeymooners: Bottle of sparkling wine, romantic breakfast in bed morning after arrival, and a romantic dinner for two on suite's terrace (minimum five night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-109-5
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 1
Outdoor Pools: 1     
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Frida - Blending Mexico's contemporary décor and Bali's artisanal vocation. Provides guests with a relaxing atmosphere, enhanced by refined haute Mexican cuisine. Children are welcomed. Open daily from 6:00pm to 11:00pm.
Chaka - Chaká Restaurant located in the heart of the Master section, serves an international array of dishes and delightful organic experiences. Open daily from 7:00am to 11:00pm.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - A Brassiere restaurant with a window to the Mexican Caribbean. Adults only restaurant with a casual atmosphere. Minimum are required is 11 years old. Open daily from 7:00am to 11:00pm.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 12 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Sen Lin - Serving fusion gourmet cuisine and inviting guests to indulge in an elegant experience of culinary delights. Children are welcome. Open daily from 6:00pm to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 2380 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Second time around
srfrgrl, Wilmington, North Carolina
Thu Jul 14 06:47:25 EDT 2016
Second time to this resort, my sister and I stayed previously about 4 years ago. The property is stunning, clean, and well appointed. Overall my experience with this resort was fantastic, but seeing as you're paying out the nose for this vacation, I have the following comments: The bar staff at the Grand Class pool was not as friendly/accommodating this time around. When we arrived we went down to the pool and tried to ordered food at 5:45pm (greeter staff had assured us it was open until 6:00). Bar tender told us the kitchen closed at 6, and we remarked that it was 5:45. He then told us the kitchen closed at 5:30. So here's the thing, at $1000 a night, are you kidding me? You're going to lie to me so you don't have to put in an order? Another staff member came to our rescue and brought us food, but it was not the best first impression. As the days progressed the bartenders stopped garnishing drinks. Maybe you care, maybe you don't, but its about presentation, right?Room: We were in a grand class suite, a beautiful room with plunge pool and fantastic bed/shower/etc. However the room was covered in tiny ants that swarmed to the turn down service chocolates left every night. Also, there's a great little espresso machine in the room w sugar, cream, etc. A small spoon would be v helpful for those of us who take sugar in our espresso, otherwise how am I supposed to stir it? (I used ice tongs) Cleaning/turn down service was a sometimes unpredictable. At one point housekeeping was in our room for and hour and a half (we're not that messy- we were hardly there!), and the last night we were there housekeeping came into the room at 9:30 for turn down service (too late, we're already in bed for v early flight). Gym: very clean, although mats stored in the gym badly need replacing (dirty, ripped, ick). Weight/ resistance machines are great, but cardio machines need upgrading (work fine, just slow and tv reception is terrible). So, overall this is a stunning property, a vast majority of the staff are very friendly and extremely accommodating, but the stay is very expensive and therefore should be held to a higher standard. And shuttle service to/from CUN really should be included. I mean, come on. More>

Something for everyone!
TLKRocks, Nashville, Tennessee
Wed Jul 13 14:24:38 EDT 2016
I cannot begin to tell you how incredible our vacation was at the Grand Velas Riviera Maya! The service and food were amazing, thank you waiters at Piaf and Lucca, and the beach service was perfect, thank you Pablo and David! Highly recommend staying in the Grans Class Suites. We traveled with a 16 & 17 yr old and they were entertained. DreamArt photography is a must! Our family pictures were beautiful! The piano bar is a must as well as lunch at Bistro by the pool. More>

Absolutley Amazing
Terry R, Waterloo, Indiana, United States
Tue Jul 12 12:04:21 EDT 2016
Top notch service. Awesome staff especially Geraldo at the beach. He attended to our every need and was so friendly. Claudia was great too. My husband got hurt and she did all she could to make sure he was taken care of. Excellent food, drinks and service. We had the massages one day and got to go back for the hydro therapy the next. The Zen area pool is quiet and serene. We liked that pool best. We mostly hung out by the ocean. We were there with Edward Jones group and they really made it special for us especially Fiesta night. It was soooo much fun. We will be back!!! More>

Totally phenomenal all-inclusive experience
LaunaB2014, Puerto Aventuras, Mexico
Mon Jul 11 15:51:03 EDT 2016
My entire family (all 14 of us) felt we were in the lap of luxury! The attention to detail and service was unmatched. They even came by our lounge chairs on a regular basis and cleaned our sunglasses. They offer pool side massages!!! My granddaughter wanted a coconut and they sent Sergio up a palm tree with a machete. She got to try her first taste of pure coconut milk. The food was wonderful and the room service fantastic. And I must send out a special thank you to our personal concierge Kevin. And our sincere thanks to Manuel, Jorge & Angel at the pool as well. More>

Unremarkable Excellence!
kwkar2, Meridian, Mississippi
Sun Jul 10 16:16:33 EDT 2016
Where do I begin? This place is a truly amazing piece of paradise!The location is perfect. It is a secluded private resort located on a beautiful strip of white sand beach. The drive in is an adventure from the grand entrance to the lush tropical jungle. The rooms are roomy and well decorated. The restaurants are truly five star. Unlike other all inclusive experiences, this resort has high quality food and drink choices throughout. Even room service is a dinning experience. There are activities for all ages, as well as areas for completely peaceful relaxation. They also offer onsite photo shoots. We had fun and got great pictures! There is no need to leave the resort, but a trip into town is worth the time. This resort is an excellent choice for a family vacation or a couples retreat. While this is a beautiful and relaxing place, the best part of the experience is the service and staff. We have traveled extensively and experienced many wonderful places, but the staff at Grand Velas are some of the greatest that we have encountered! There is attention to detail in every aspect! They do everything they can to make your trip enjoyable, and they do it with a smile. They treated us like family and friends. We were sad to say goodbye. Joslyn, who works throughout the resort, made water aerobics and karaoke so much fun. She was so kind and friendly to our family! She is a true asset to the resort. Others who stood out were Irvin and Girardo, but they were ALL truly Amazing! I cant wait to return to this excellent resort! More>



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