Cancun

Grand Velas Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, honeymoon amenity, romantic breakfast in bed, and a romantic dinner for two on suite terrace (Minimum 5 night stay).

2019 Exceptional Values
Honeymoon: Fruit basket and a bottle of sparkling wine, honeymoon decor and amenity, suite category upgrade (subject to availability), and a romantic dinner for two on the suite's terrace (Minimum 3 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-10...
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS SUITE OCEANFRONT
Two children ages 3 years and under may share accommodation with parents at no extra charge. Extra beds and cribs, if required, will be subject to availability at the hotel, with no liability to the hotel for lack of availability.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Jacuzzi
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 9 Restaurants at Grand Velas Riviera Maya:
Frida - Mexican modern design.
Cocina de Autor - Creative, evolutionary cuisine - A la carte fine dining (available only at GVRM & GVLC for ages 12 and over in selected seatings).
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - International cuisine - (ages 16 and over).
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - French cuisine - A la carte fine dining (GVRN, GVRM GVLC for ages 12 and over in selected seatings).
Sen Lin - Asian Fusion cuisine offered.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 3861reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
GV March 2016
ANDREW S.
Mar 16 2016
Very nice resort. Stayed in the Zen suites. Very quiet. I only saw staff, rarely any other vacationers in the building unless we went to the pool or restaurant. Food is good, but my husband become ill after having oysters. We shared everything else at that meal, except I did not have the oysters. Weather was quite windy so we could not swim in the ocean. Very little as far as entertainment, and I think signage could be better. Hard to find the restaurants that are not in your building. And there could have been more events listed on the daily schedule. For example, one night was "Mexican Night" which we thought was just a show, but it was a dinner as well. Never saw that promoted anywhere, so the attendance was poor.
Customer Rating: 

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Still a Class Act
CRAIG F.
Aug 23 2014
We returned to Grand Velas again hoping it had not changed after our visit last year. It remains a great place to vacation and relax. The spa is out of this world. The food was phenomenal, and there was never a problem finding great seats on the beach or at the pool. The ONLY negative we observed compared to last year was the level of service poolside on one particular day at Zen's pool. The bar opened at 10 a.m. and we were already set up with our chairs. The gentleman working the area just stayed at the bar talking to his co-worker rather than checking on the guests. It got to the point where we just left and headed to Ambassador 's pool where the service was what we were used to at Velas; excellent. Please note our experience on this day at Zen's pool was surprisingly uncharacteristic to the point we suspected there was some reasonable explanation for the lack of service that morning. Grand Velas remains our favorite place. You do get what you pay for.
Customer Rating: 

TEST
Grand Velas is a most remarkable place in all ways
JOHN K.
Jul 23 2014
From a staff that truly cares to chefs that really know what they are doing. We most highly recommend this beautiful property and its beautiful and gracious people.
Customer Rating: 

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MINH L.
Feb 07 2014
Outstanding vacation with the exception of our room type. When we arrived, we were told that our room was changed from a king to two queen beds. The hotel rep said that they contacted Apple vacations a few days earlier to ask if it was ok. I booked this vacation many months in advance and was not notified of this change. We were stuck with two queen beds and neither Grand velas nor apple vacations were willing to be accomodating. The resort was not anywhere near capacity so I was surprised at their unwillingness to correct the situation. I did not push the issue because we were having a great time. It's too bad that this occured in an otherwise wonderful experience.
Customer Rating: 

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Bob & Terri Rechtin
ROBERT R.
Mar 26 2013
The only negative comment we have about the restaurants at the Grand Velas is the overhead music. It was repetitive and became very obnoxious.
Customer Rating: 

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Noisy room
JOSE A.
Mar 20 2013
Got the room at the end of halway could see work area and hear noisy highway from the balcony. Room smell stuffy and moldy until it were well ventilated which took a couple of days.
Customer Rating: 

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GRAND VELAS THE WEEK BEFORE CHRISTMAS
PASQUALINA S.
Dec 27 2012
The closure of the restaurant to service breakfast and lunch at the Zen was an inconvenience as we had to take the van ride to the other part of the resort for these meals. Other restaurants were closed on a rotation schedule and three were adult only limiting the choices for meals. The Lucca Italian restaurant was not up to the standards of the other restaurants. There is virtually no entertainment except some limited choices at the Kids CLub. We found the Spa outrageous in prices. However the food at the Sin Lin, Frida, Bistro was outstanding as was ths service. Although there was supposed to be a conceirge to help us, she did not surface consistently until the end when the resort started to fill up around December 22nd.
Customer Rating: 

TEST
Grand Velas
NITIN K.
Mar 26 2012
Great hotel, wonderful restaurants and service. It is not a suite though and they shouldn't call it that. Also watch your stuff - $40 was stolen from me as well as some make up - rather annoying.
Customer Rating: 

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TripAdvisor Traveller Reviews
WOW! WHAT AN AMAZING RESORT!!
Vivian S, Pittsfield, Massachusetts
Tue Dec 11 15:35:21 EST 2018
I spent the last 10 days at Grand Velas Riviera Maya at a Dr. Joe Dispenza meditation workshop and all I can say about this resort is WOW! The grounds are beautiful and EVERY single member of the staff is amazingly friendly and helpful! When I first arrived I was assigned a concierge (Stephania) who went above and beyond her job responsibilities to accommodate some special health needs I had.Then I met Raul at the beach who did an amazing job all week bringing towels, food, and drinks to me. There were many other employees I wish to acknowledge including Aaron, Omar, and a lovely gentleman who worked at the Ambassador snack bar (whose name I cannot remember). There are many restaurants from which to choose and many activities to accommodate different interests. I cannot wait to return again next year!

Amy
Resort53532000062, McAllen, Texas
Tue Dec 11 10:47:12 EST 2018
my stay in this hotel was one of the best experiences in the All Inclusive, because most all inclusive have horrible food, But nos this one. Every thing was always delicious and fresh, plus the people waiting on you are so helpfull and attentive, they go out of their way to help you.

Exquisite Resort on the Riviera Maya
Pattie C,
Tue Dec 11 07:50:22 EST 2018
This is one of the best resorts on the Riviera Maya. The restaurants are absolutely gorgeous (giving you the feeling you are in a major city) and the food and wines served are delicious. I loved the room accommodations in the Ambassador and the Grand Classes as they are beachfront. The Zen accommodations are in the jungle and very quiet and peaceful with a beautiful pool to relax by. The level of service at this property is excellent and exceeds all expectations. I would recommend this to the most discerning of travelers - Grand Velas never disappoints!!!!

A Beautiful Paradise
Passenger07507180391, Xalapa, Mexico
Tue Dec 11 03:03:11 EST 2018
Grand Velas is an invitation to relax in abundance and beauty. The hotel is beautiful, spacious, harmonious in design and never once did I feel overwhelmed or lost. The quality and variety of food is excellent. The staff is amazingly kind and considerate and polite... There is a love for life in this place and when I was there I felt included! Thank you for such a wonderful experience.

Most beautiful place to stay!!!!
Michele P, Wakefield, United States
Mon Dec 10 03:46:02 EST 2018
This place will exceed all expectations. Food is amazing, service is outstanding and the whole resort is immaculate. Beach is beautiful and you can't go wrong staying here. My husband is super picky about where we go and the food and the rooms and he said he doesn't want to go anywhere else but here if we go back to Mexico. We also stayed at a Grand Velas in Puerto Vallarta and same quality. The hotel chain is exceptional. We heard they put one in the Dominican so we hope to try that one as well. Everyone was so nice and the employees are almost tripping over themselves to help you out. Very friendly, polite and seem genuinely interested in making sure you have a great stay. Not a single complaint about this hotel. Its gorgeous and was worth every penny!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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