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Grand Velas Riviera Maya


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All Inclusive    


Exceptional Values!
Honeymooners: Bottle of sparkling wine, romantic breakfast in bed morning after arrival, and a romantic dinner for two on suite's terrace (minimum five night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-109-5
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 1
Outdoor Pools: 1     
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - A Brassiere restaurant with a window to the Mexican Caribbean. Adults only restaurant with a casual atmosphere. Minimum are required is 11 years old. Open daily from 7:00am to 11:00pm.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 12 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Sen Lin - Serving fusion gourmet cuisine and inviting guests to indulge in an elegant experience of culinary delights. Children are welcome. Open daily from 6:00pm to 11:00pm.
Frida - Blending Mexico's contemporary dcor and Bali's artisanal vocation. Provides guests with a relaxing atmosphere, enhanced by refined haute Mexican cuisine. Children are welcomed. Open daily from 6:00pm to 11:00pm.
Chaka - Chak Restaurant located in the heart of the Master section, serves an international array of dishes and delightful organic experiences. Open daily from 7:00am to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 2490 reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Best spa I've been to in a while
Wendy M, Las Vegas, Nevada
Wed Sep 28 08:10:23 EDT 2016
This was a luxury property I visited recently and it was the most relaxing trip I've had in a long time. The property is beachfront and was just warm and beautiful. It's set deep inside of its own ("jungla") jungle. The staff makes you feel so welcome with all of the attention they offer. They go out of their way to accommodate their guests. It is an all-inclusive hotel so dining in or out is so easy. The "best" part of this property was the spa. Wow!!! What a great experience. They have the best spa and services I have ever experienced. It was pretty close with the Grand Wailea Thermo spa experience but I feel that this spa topped it off. If you ever get the chance to visit this place, you should come see it. More>

Tasting with The Tout at the Grand Velas
_cravaglia, Kenner, Louisiana
Fri Sep 23 16:47:16 EDT 2016
After our morning breakfast we headed to the beech to secure a front and center location right on the shoreline. Fran read and I rocked to the playlist on my iPod. Fran consumed a Pina Colada an a Mojito, while I knocked out a couple of Margaritas. Around 1 pm we ordered our lunch on the beech from our waiter, Nacho. The menu was most tempting. We settled on and shared an order of Ceviche and a grilled flank steak wrap that we was washed down with another Mojito and a Margarita. That night dinner was at one of the six fine dinning restaurants at the resort, The Bistro. As we arrived we were offered a table on the patio adjacent to the main dinning hall. We did not hesitate to dine outdoors. The temperature was mid 70"s along with a steady breeze. The soft lighting was conducive to another memorable dinning experience. I began with Seared tuna in peppers crust, fine lettuce with thyme oil, avocado pulp, eel reduction sauce and coriande. Fran decided to order the Mozzarella “Enveloppée." This salad consisted of find herbs, dehydrated tomatoes and mushrooms persillade, green salad with basil dressing and tomatoes oil. Our second course consisted of Escargot bourguignone and Pumkin cream soup with a corn flan. The escargot was swimming with garlic and butter, magnifico! Fran's entree were Rib eye strips marinated in smoked oil, served with green beans and braised endives (Endive is a leaf vegetableI) while I choose the Duck Magret slices over Lombard style “Choucroute”, peach and onions chutney, potatoes “sarladaise” with sweet rosemary infusion, confit garlic. I wasn't sure what all was as I read the description but it was tasty and delicious. We finished with two of their signature desserts: Floating island with Baileys ice cream and Bittersweet chocolate mousse and amaretto." Once again the wait staff was attentive and paid much attention to the details to provide an excellent dinning experience. Chow, The Tout! More>

Stunning....
TheLarges1, London, United Kingdom
Tue Sep 20 07:37:18 EDT 2016
A major factor in deciding to stay at the Grand Velas was the sheer volume of glowing reviews the resort received on Trip Advisor, but even then I was somewhat sceptical that it could be anywhere near as good as previous guests suggested - I was wrong. Grand Velas is absolutely spectacular in every regard and I genuinely can't think of a bad word to say about the place. From the moment we were greeted by our concierge to the time we left the resort, everything was first class. We weren't staying in high season, which could possibly have had an impact, but I genuinely believe that whatever the time of year, the staff would have gone out of their way to make any stay absolutely top notch. Having not stayed in an all-inclusive resort before I was keeping my fingers crossed that the dining experience would be excellent - and it was. We travelled with our two year old and stayed in the Zen area so found ourselves in the Chaka Mayan-themed restaurant very early on our first morning - jet lag had our daughter up and about first thing. I was expecting a buffet style breakfast, but instead menus quickly arrived offering a fantastic array of freshly cooked dishes - our favourites were the huevos rancheros and the eggs benedict, which were preceded by a beautiful displayed plate of tropical fruit. Coffee and freshly squeezed orange juice were plentiful as was the opportunity to have a wide range of different breads. Felix and Edgar looked after us brilliantly during our stay. Chaka closed for a few days for maintenance - I imagine that the management understandably took this opportunity because guest numbers were low due to the season (more of this later) - so we hopped on the air conditioned mini bus for the two minute trip to the Ambassador area (buses ran 24 hours a day around the resort - we never waited more than a few minutes for one to arrive). There we found a buffet style breakfast at Azul, which was again absolutely excellent. Just about anything you could possibly want for the first meal of the day was on hand - with continental choices as well as Mexican specialities. The obligatory egg station was also very good with every conceivable option available and a great range of omelette fillings. My wife and daughter tended to finish things off with a cake pop or two! Remaining on the subject of food (!), dinner was also extremely good. As we had our daughter with us, there were just two restaurants that we couldn't all sit down at together so we booked a babysitter one evening and went to Piaf in the Grand Class (adults only) section. As the name would suggest, it's French and very good and, as is the case with all of the ala carte restaurants, the decor was fantastic, as was the service - we were looked after by not one but two waiters every time. Asian fusion restaurant Sen Lin was outstanding - the soft shell crab tempura, dim sum together with the beef ribs and shrimp fried rice are well worth a try. The short ribs in award winning Mexican Frida were sensational as were the scallops and at Mayan restaurant Chaka the chicken "cooked underground" was amazing. Azul also had a vast range of different dinner dishes, from great fillet steak to tepanyaki through to pizza - I wondered whether this sheer range might be a bit of a stretch in terms of quality, but everything we had was delicious. Our favourite restaurant, from a brilliant line-up, was Italian Lucca, where we ate three times during the fortnight - the parmigiana, tempura shrimp and scallops together with the seafood linguini and the lasagne were all first class. Waiter Eliseaou (sp?) was simply fantastic and would hold his own in any top class London restaurant. On to the pools, we stayed at Zen which had - as the name would suggest, a very serene feel. We opted for the Ambassador pools which were very large and very warm. Our daughter spent much of the day floating around in these infinity pools, often bobbing across to the well stocked pool bar with dad for a juice! The pool staff were all fantastic - look out for Jorge, Ignacio, Gerardo, Armando and Miguel - who looked after us amazingly well. Arriving at the pool, loungers would be arranged, towels laid out and umbrellas opened in moments, quickly followed by an ice bucket full of bottles of water and there were very frequent visits to see if there was anything else we needed. There have been references in other reviews to tipping. I never felt obliged to tip and got the sense that the service would not have been impacted as a result but I felt that I wanted to occasionally although I was at a loss as to what a reasonable amount would be. I found that 50 pesos a couple of times a day at the pool was very much appreciated and 100 pesos at dinner was also well received. The Pool bar food was very good - shrimp and bacon burger; chicken or beef nachos; shrimp ceviche; sushi,etc - and there was a decent kids' menu ( as there was for all of the restaurants). Cocktails at sunset were also a must with good quality spirits (Grey Goose, Tanqueray; Jack Daniels etc) all on offer rather than local equivalents. As mentioned previously, we were at the Grand Velas in low season and occupancy was minimal - around 5% at one point. This meant that finding a well positioned sun lounger was never a problem. I chatted to one of the pool guys and asked what things were like at high season ie. November through to Xmas and was told that they always pledged to find guests sun loungers together - even if it meant encroaching on the lawns of the pool side suites. Restaurant reservations were also a breeze although the lack of other guests did mean that there were occasions when my wife, daughter and I were the only ones in a restaurant so the atmosphere was a little lacking - a very, very minor quibble! I was also impressed that the hotel management maintained similar levels of staffing during low season as in the very busy periods - so staff weren't laid off just because there were only 60 guests in the resort. Much has been said in other reviews about the butler / concierge service. Stefania looked after us, along with a number of her colleagues, and they were all exceptionally good and customer focused. Nothing was ever too much trouble for any of them - but the same goes for every single member of staff - the guys looking after maintenance and the gardens were always quick with a smile and a cheery welcome - it's incredibly impressive that this ethos spreads throughout the entire team at Grand Velas. My wife and I always choose new places to visit each year and we've never been back to the same place twice - we intend to make an exception to that rule and return here in the future. More>

Truly wonderful all inclusive
Rich D,
Sun Sep 18 14:09:38 EDT 2016
Tough to fit it all in one review so here we go: fantastic staff, awesome food options, huge property with awesome 🌴 beaches, a dedicated adult side and family side, great pools, and they work hard to keep you satisfied! I found the spa to be exceptional as well, although the massage itself was very mediocre. Top floor suites feature vaulted ceilings with spacious balconies and a lounger for two should you wish to enjoy the sun and breeze from the privacy of your room and with your personal choice to swimwear. Tips: bring your cash to tip your beach staff, and the food and drinks won't stop. You may even find some reserved seating. The service on the adult side we found to be much better. Make reservations either before you arrive or as soon as you arrive. The preferred times at the best restaurants will fill up quickly. This place really is outstanding. More>

Best of the Best!
davewatts27, Hoboken, New Jersey
Mon Sep 12 06:37:22 EDT 2016
Grand Velas continues to outperform its competitors. Food, service, accommodations were all top notch. Piaf and Lucca are best bets for dinner. Try the traditional ceviche by the pool. Staff are all excellent! More>



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