Cancun

Grand Velas Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, honeymoon amenity, romantic breakfast in bed, and a romantic dinner for two on suites terrace (Minimum 5 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-109-5
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Sen Lin - Asian Fusion cuisine offered.
Frida - Mexican modern design.
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - French inspired cuisine. Adults only and teens from 16 years old and up.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens 16 years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 3323reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
GV March 2016
ANDREW S.
Mar 16 2016
Very nice resort. Stayed in the Zen suites. Very quiet. I only saw staff, rarely any other vacationers in the building unless we went to the pool or restaurant. Food is good, but my husband become ill after having oysters. We shared everything else at that meal, except I did not have the oysters. Weather was quite windy so we could not swim in the ocean. Very little as far as entertainment, and I think signage could be better. Hard to find the restaurants that are not in your building. And there could have been more events listed on the daily schedule. For example, one night was "Mexican Night" which we thought was just a show, but it was a dinner as well. Never saw that promoted anywhere, so the attendance was poor.
Customer Rating: 

Still a Class Act
CRAIG F.
Aug 23 2014
We returned to Grand Velas again hoping it had not changed after our visit last year. It remains a great place to vacation and relax. The spa is out of this world. The food was phenomenal, and there was never a problem finding great seats on the beach or at the pool. The ONLY negative we observed compared to last year was the level of service poolside on one particular day at Zen's pool. The bar opened at 10 a.m. and we were already set up with our chairs. The gentleman working the area just stayed at the bar talking to his co-worker rather than checking on the guests. It got to the point where we just left and headed to Ambassador 's pool where the service was what we were used to at Velas; excellent. Please note our experience on this day at Zen's pool was surprisingly uncharacteristic to the point we suspected there was some reasonable explanation for the lack of service that morning. Grand Velas remains our favorite place. You do get what you pay for.
Customer Rating: 

Grand Velas is a most remarkable place in all ways
JOHN K.
Jul 23 2014
From a staff that truly cares to chefs that really know what they are doing. We most highly recommend this beautiful property and its beautiful and gracious people.
Customer Rating: 

MINH L.
Feb 07 2014
Outstanding vacation with the exception of our room type. When we arrived, we were told that our room was changed from a king to two queen beds. The hotel rep said that they contacted Apple vacations a few days earlier to ask if it was ok. I booked this vacation many months in advance and was not notified of this change. We were stuck with two queen beds and neither Grand velas nor apple vacations were willing to be accomodating. The resort was not anywhere near capacity so I was surprised at their unwillingness to correct the situation. I did not push the issue because we were having a great time. It's too bad that this occured in an otherwise wonderful experience.
Customer Rating: 

Bob & Terri Rechtin
ROBERT R.
Mar 26 2013
The only negative comment we have about the restaurants at the Grand Velas is the overhead music. It was repetitive and became very obnoxious.
Customer Rating: 

Noisy room
JOSE A.
Mar 20 2013
Got the room at the end of halway could see work area and hear noisy highway from the balcony. Room smell stuffy and moldy until it were well ventilated which took a couple of days.
Customer Rating: 

GRAND VELAS THE WEEK BEFORE CHRISTMAS
PASQUALINA S.
Dec 27 2012
The closure of the restaurant to service breakfast and lunch at the Zen was an inconvenience as we had to take the van ride to the other part of the resort for these meals. Other restaurants were closed on a rotation schedule and three were adult only limiting the choices for meals. The Lucca Italian restaurant was not up to the standards of the other restaurants. There is virtually no entertainment except some limited choices at the Kids CLub. We found the Spa outrageous in prices. However the food at the Sin Lin, Frida, Bistro was outstanding as was ths service. Although there was supposed to be a conceirge to help us, she did not surface consistently until the end when the resort started to fill up around December 22nd.
Customer Rating: 

Grand Velas
NITIN K.
Mar 26 2012
Great hotel, wonderful restaurants and service. It is not a suite though and they shouldn't call it that. Also watch your stuff - $40 was stolen from me as well as some make up - rather annoying.
Customer Rating: 

TripAdvisor Traveller Reviews
Hotel was ok, New Years Eve was horrible
FE123456, Texas
Mon Dec 11 17:50:02 EST 2017
I came here for a new years eve trip. You are forced to buy the new years eve package. It includes this dinner, which is really late and terrible. The entertainment is not very good. The resort is overrun with kids during this time. I'd skip it and save your money and go to another all-inclusive. Try an adults only. Oh not to mention, we were staying in the adults only section of the resort, but you are forced to do the new years dinner (or don't eat?).

Stellar service at the pool
scruffybags, Edinburgh, United Kingdom
Sun Dec 10 20:44:54 EST 2017
Stayed here for three nights at the end of November 2017 with a friend. Stayed in a 2 queen bed Zen room. It was a wonderful stay. The arrival experience was good - bags whisked away, cold welcome drink, cold towels and seating at a sofa. Check-in done at the sofa - was good although for some reason they didn't have our request for a queen room even though I confirmed this with the reservations department twice before our arrival... The room was great. Exactly as I expected from the website, clean and fresh smelling and great beds. They are not suites, not sure why the resort advertise it this way. Loved the beautifully lit open-air corridors in the Zen section. Never heard any noise from our room on the second floor of the Ceiba section. Minor negative is the TVs - although flat screen they are clearly a bit old and cheap (old Philips TVs) and stood out as something that should be upgraded. Also the iPod docks have the iPhone old connectors - these ought to be replaced as I will bet most guests staying here have more up to date phones etc.. Housekeeping was perfect and prompt every day, twice done before we got back from breakfast. Turndown service comprehensive and good. The restaurants we tried (Sen Lin, Frida, Piaf) were all great and as expected. Piaf and Sen Lin were our favourites. Formal service style. We really enjoyed the food and the occasion. Wines are okay - definitely good enough although probably a notch below what most guests here would drink at home usually. The cocktails we had were all great. I loved the presentation of the drinks. The pool is an excellent design and I think perfect for children. Heated top and middle pool. Sadly the biggest and best looking of the three pools with the swim up bar and ocean view was cold in November/December. It was clearly the least used, and I personally would have loved it if this was heated more. They did the aqua classes in this pool, and I watched the participants struggling slightly to get into the water due to the temperature. Heat the pool more! Good to have a choice of temperatures but at this level I'd have the best pool warmer. Overall though the pools are a real asset and superb. Service at the pool was the best we have ever had, and we've been lucky travellers. In particular, Pedro is exceptional and played a big role in why I've already planned a return trip for our whole family in February 2018. He is a true asset to the resort, with on point, pro-active and anticipatory service. Massively impressive. Pool-side food and drinks were top drawer. Karaoke bar at night was fun in our experience. Great service at the bar. It was quiet with only a few other occupied tables. The IT system for the karaoke was a little old, with oddly timed lyrics etc. which didn't match the music. We had fun here though, and the bar staff are an asset. The Zen to Ambassador resort minibus transfers were perfect - no wait, slick service and zero hassle. This is the perfect way to handle an otherwise negative resort location of the Zen suites, and I commend the resort on this. Spot on. Room service was very good. Check-out was flawless, and our butler (who we actually only met once...) handled all arrangements exactly the way we requested and was pro-active in sorting this out. We had a wonderful stay here. It is a stellar resort and we're going back in 3 months as a result of this great stay.

Treasure in the Jungle
sdgirl2011,
Sat Dec 09 20:55:12 EST 2017
This place is a treasure in the jungle. The resort is so secluded, staff says monkeys and wild cats have been spotted in the jungle on the way to the hotel. The restaurants are all top notch gourmet food. The spa is out of this world. It’s located in some underground cave. It’s almost surreal to see a pool in cave below the hotel. I love everything about the place. The location, resort, food and people. Everything is first class.

Lovely resort
Aghinagh1966, Cork, Ireland
Sat Dec 09 14:16:25 EST 2017
We had a great week at Gran Velas. Perfect spot for a week on the Caribbean; nice rooms, good facilities, wonderful restaurants and great service. The restaurants exceeded our expectations. They weren’t all open as it’s not a busy time but we particularly enjoyed Piaf, Sen Lin, Lucca and Autor for dinner and Bistro for breakfast and lunch.

Amazing hotel and amazing service!
Slago23,
Fri Dec 08 10:43:35 EST 2017
My husband and I are in our early 40's and have 4 kids and from the Chicagoland area. We wanted to get a few days away without them before the craziness of the holidays come upon us. We normally do not spend this amount of money on vacation for the two of us, but decided to splurge and from doing our research, seemed like the place to do it. When we arrived the greeting was lovely. I do not remember his name, but he explained the resort to us. He provided a lot of information and was very friendly. We then met our concierge, Jamie. Jamie was wonderful and you can tell he really wanted to make our stay memorable. He made us feel like he cared and did all he coukd do to make our stay one of a kind. We stayed in ZEN and I am so glad we did. Of course, looking at the ocean is amazing, but the ZEN gave you a feeling like you are in another part of the world. It is just awesome. I was afraid it would be "buggy", but I was surprised to find out that I did not see one bug. They spray a repellent every morning to keep them away. The room was huge and came with great amenities. I loved they provided a very nice beach bag, because I forgot mine. I also forgot to bring my travel fan and Jamie had one delivered one to our room. You do have to take a small bus transfer to the beach and the two other buildings, but never had to wait longer than a few minutes. I LOVED the Zen pool. The service was just a touch better than at the other pools or the beach. Now, don't get me wrong, the service is awesome everywhere on the property, but at the ZEN pool, just was just a tad better with their attentiveness to us. For our last day, we decided to stay there for most of the day due to the service. We enjoyed all our meals at each of the restaurants we went to. Now, I know they say you don't have to tip, but I personally think you should. They work so hard to make our stay amazing. I found out the servers make approx $10-$12 a day. Yes, they work for tips...but so would I. They deserved it. So, my recommendation is to carry some cash and help out the person that is trying to make your day the best day of your life. Housekeeping was wonderful. One night we walked in to a drawn bath with roses. Also, a rose bouquets. We usually had a surprise each night. We left money for them as well. We felt very safe at the hotel. There are workers everywhere. When we left for the day, the front security guard made sure whom we left with and made sure we were guests when we came back. We were there Sunday - Thursday and the hotel was at 10 percent occupancy. Therefore, not all restaurants were open daily, which was a bit frustrating. The piano bar did not have a player all week (which I was SO disappointed, because I love piano bars) and no one was in the karaoke bar whenever we walked by it. So, there was not much to do in the evening. It would have been nice to have some entertainment in the evening. With that being said, I would still recommend this hotel. I hope we have the opportunity to visit it again or another Velas property.



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