Cancun

Grand Velas Riviera Maya


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All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!

Honeymoon: Bottle of sparkling wine, honeymoon amenity, romantic breakfast in bed, and a romantic dinner for two on suite's terrace (Minimum 5 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-10...
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens 16 years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Sen Lin - Asian Fusion cuisine offered.
Frida - Mexican modern design.
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - French inspired cuisine. Adults only and teens from 16 years old and up.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 2975reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Fantastic all inclusive!
flyinggreenshoes, Raleigh, NC
Thu May 18 12:39:10 EDT 2017
We were impressed with the service, cleanliness, ambiance of this resort. It's beautiful and all 3 areas, Zen (family and adults jungle location), Ambassador (family and adults beachfront location) and Grand Class (adults only beachfront location) are well maintained and easy to travel in between (we stayed in the Zen section and never had to wait for the shuttle van to the other sections -- they literally were waiting for us every time and it's a short, air conditioned 1-2 minute ride). Plus, they have one of the most spectaluar spas. The staff is amazing and they work hard to create a stress free stay. The missing star is because some of the food was just ok (although I had amazing meals at Lucca and Frida --Frida was the best!) and the beach, while it has beautiful white sand, has a seaweed problem and a rocky bottom that makes wading difficult. Also, the piano bar and karaoke bar are a nice idea, but the resort could use some more nightlife. Zen -- We stayed here and it's the section we'd stay again. By far our favorite area of the resort. It has a peaceful wood/stone, nature feel that so relaxing and the pool is gorgeous and serene. It's also where the spa is located. The room was amazing (I'm including pics) and we were treated with champagne and chocolate covered strawberries, roses and rose petals around the jaccuzzi tub to welcome us for our 20th anniversary. I was worried that the "jungle" area would be buggy and uncomfortable, but it was not at all. No bug issues during our visit and it's beautifully landscaped in a way that ties into the natural beauty of the jungle. We had lunch by the pool each day -- good selection and tasty, but sometimes not super hot. Plan ahead as it takes about 30 min, but worth it to us to stay by the pool. We appreciated our waiter making a special effort to get some fresh squeezed OJ for us and also for bringing by some sparkling wine just because :). The pool temp was perfect and we had no problem finding chairs. The pool bathroom is even beautifully done and well tended. There's a pyramid of hand towels, and I swear, they even replaced the towels almost immediately. I will say that I saw reviews talking about a squeaky room service cart-- it's not a cart, it's a bird! One morning it must have been extra close to our room in the jungle courtyard area -- crazy how it sounds. We spied it at the pool and figured out that's what was making the noise--so, that's the only caveat about the Zen section -- a loud squeaky bird may wake you up. Worth it! The Ambassador section is pretty with a huge pool, swim up bars, etc. Lots of flowers on the balconeys. We didn't spend much time there because we loved our Zen section so much, but families that want more action would like it better than Zen. I belive they have daily activities there. The Azul restaurant is beachfront in this section and serves food all day long. The bathroom is beautifully done and clean--be sure to wear flip flops becasue it can be sllppery with bare feet. We only walked through Grand Class section -- looked nice! As I mentioned, the beach has beautiful sand, but the seaweed and the erosion detracts from it being as pretty a setting as it could be. Bring swimshoes if you want to wade out/swim -- not really the kind of beach to do that comfortably. You can walk down the beach for quite awhile past other resorts, no problem. We ate at 3 of the restaurants. Be sure to make your reservations about 2 weeks out--they can get crowded. Frida (Spanish) and Lucca (Itlalian) were our favorite -- good ambiance, live music and great food/service. Chaka (Mexican) was good, but not great for us -perhaps because we at so late. But the service was still fantastic. Frida definitely was the best! We did the Bacal spa treament and the hydrothermal journey -- pick something that looks good to you--it's a MUST DO! This is coming from someone who doesn't typically invest in spa-ing. The spa is incredible -- beautiful, serene, clean, aromatic, relaxing. The staf is so gracious and make you feel comfortable. Tips are included in the cost and the hydrothermal journey (which you'll do first) is free when you get a treatment and you can go back throughout the day. I can't say enough about the level of service here -- they are so gracious -- and the attention to detail/care of the resort (no peeling or molding corners, or uncared for landscaping like you may find in some more "tired" properties. Very impressive! No interenet connection problems :).

Not enough words to describe this amazing hotel, don't hesitate because of the "all inclusive"
littlerOse0906, Miami, Florida
Wed May 17 14:52:24 EDT 2017
Amy Negrete, guest service manager, went well beyond the duty of Guest Services, she makes you want to come again and again. We are Ritz Carlton Platinum Club Member and we have been guests in their hotels around the world, and have visited the Ritz Carlton in Cancun for many years, forgive the pun, but it does not hold a “candle” to Grand Velas Our stay began with a personal check-in service in Grand Class. The scent of the lobby is mesmerizing, we were greeted by Otoniel Rodriguez who was there to please our every whim during our stay, his dedication leaves nothing to be desired. He visited us each afternoon while at the pool, to confirm our dinner reservations. He even had our suitcase repaired that was damaged by the airline. You must stay at least five days to enjoy the culinary delights of each restaurant

Best Family Trip in a long time!
Kelly L,
Wed May 17 09:29:54 EDT 2017
We stayed at the Grand Velas for Spring break with our three kids under 12 and had an amazing week! Not only is a beautiful resort, the food exceeded our exceptions for an all inclusive. The staff is beyond helpful and we felt very spoiled. We stayed in the Zen Garden section away from the beach which was a nice change and quiet when you wanted to get away from the action and crowds. The Zen poo was beautiful and the SPA is a must see. I had the best Facial I've ever had and I've had lot of facials;) There were plenty of activies at the pool and in the evening that my kids didn't even go to the kids club. They just enjoyed playing with each other, being at the pool and the beach. We did a few off resort excursions to Tulum and XPLOR which gave us time away and were so much fun! I highly recommend this resort!

Fun stay at a nice spot!
jimstooth, Minneapolis, Minnesota
Tue May 16 16:12:30 EDT 2017
We visited the Grand Velas in May for an incentive trip. We had a great time. Food was good, room was very nice...extremely spacious. We were in the Grand section of the resort and had our own plunge pool on the balcony. Bathroom was huge and very nicely appointed. For those really picky there were signs of wear started throughout the room, but my belief is in those tropical spots it's almost impossible to stay ahead of the damage done by the salt and humidity. We only ate one dinner in one of the restaurants, it was the small plates restaurant and it was very fun. Food was good, some of it was great, other dishes I didn't care for, that was simply taste, not quality. We had lunch in the Mexican restaurant at the Zen complex, was good. The spa is out of this world. I've visited many spa's at many nice resorts and the was by far the best I've experienced. The message was great, but they add this 45min to an hour steam/sauna/ice/clay room experience and then a multiple pools deal. It unbelievable....when they say come an hour early....go an hour early. The pools and ocean were great. We spent most our time at the adult pool, smaller etc. it was a very beautiful spot. The bigger pool area however had much better and friendlier servers, they were over the top to take care of you and make sure you were enjoying yourself. I highly recommend this resort, and for what its worth I typically don't like all inclusive. But this one was great! We heard the French restaurant was great from others who were with us...so I'd say don't miss it. The ala cart breakfasts were outstanding. Heuvos Canasta aka Eggs on nest- phenomenal!! Room recommendation - if traveling without kids go for the Grand section!

Remarkable Stay
Billy B, Southlake, Texas
Tue May 16 15:53:30 EDT 2017
As travel agents, my wife and I have stayed at about 20 different properties in the Riviera Maya region alone and although we had visited Grand Velas for a site inspection it did not quite prepare us for the treat guests experience while staying there until this last weekend when we stayed for 4 days. I had a suspicion we were in for something a little special when we got out of our transfer vehicle and Luis greeted us with "Welcome Mr. and Mrs. B......". I wasn't surprised by the refreshing drink and cool towel that are offered at nearly every resort we have been to here, but to be welcomed by name is not common practice. The resort is composed of 3 sections; two family (Zen in the jungle about a quarter mile off the beach, and Ambassador which is right on the beach) and one adult only section - the Grand. We stayed at Grand and boy is it. The room was probably close to 700 square feet with a bathroom as big as most bedrooms and the bedroom was separated from a separate sitting area by the TV. There is a patio or balcony with a plunge pool for every room with delightful lounge chairs and a Bali Bed. We decided to enjoy the solitude it offered our last afternoon there and soaked in the tub, napped on the Bali Bed and read while sipping drinks of our choice provided by the resort to our taste - you get what you want here; they make sure of that. The Ambassador infinity pool is huge with plenty of lounge chairs and a swim up bar. You are greeted at either pool, or on the white sand beach by very polite and happy attendants that bring towels, a bucket of water and the ever present question, "How may I help you? What would you like?"The adult only infinity edge pool at the Grand is smaller and more quiet, but the service is outstanding here as well. Both pools have a swim up bar and food is readily available with a simple request for a menu. Zen also has a pool and swim up bar. We saw it on a previous trip, but did not take the shuttle to Zen to check it out as we were enjoying ourselves aplenty. There are several restaurants serving Italian, Mexican, Asian, International flare and a buffet that also has a menu to choose from if preferred. We are boring eaters so we loved Frida's, Bistro and Azul. If you are a 'foodie' you will have plenty to keep you happy. Oh, and did I mention our concierge - Raul. He was the best; very polite and attentive, ready to make dinner reservations, fill our room with our desired adult beverage or snacks and arrange anything else we needed. He was remarkable. I can't say enough good about Grand Velas. We normally go to a different resort or two when we come here to get an idea or two that might help clients, but we selfishly may come here again - it was that good.



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