Cancun

Grand Velas Riviera Maya


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All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!

Honeymoon: Bottle of sparkling wine, honeymoon amenity, romantic breakfast in bed, and a romantic dinner for two on suite's terrace (Minimum 5 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-10...
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Sen Lin - Asian Fusion cuisine offered.
Frida - Mexican modern design.
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - French inspired cuisine. Adults only and teens from 16 years old and up.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens 16 years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 3033reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great experience
Gio P, Rotterdam, The Netherlands
Thu Jun 22 15:09:29 EDT 2017
I went there for 4 days expecting to do nothing but rest and that was what I did. The hotel has an excelent service letting you enjoy your vacations, have a great time and eat as much as you want. I real y recomend the hotel!

Facilities, Accomodations, Food & Beverage, Grounds and Especially Service!
mmueller49, Orlando, Florida
Wed Jun 21 12:47:45 EDT 2017
Everything exceeded our expectations with no aspect of the experience anything less than outstanding. We are had the pleasure as guests of my wife's incentive trip and are both director's for large international Hospitality companies. We enjoy Secrets Resorts and have frequented many in this region including Maroma Beach but Grand Velas RM is in another league as I expect all their properties are. The food and beverage offerings were over the top at all meals / locations but highlighted by a Michelin quality dinner at Piaf and a 13 course regionally inspired tasting menu with beverage pairings at Cocina de Autor. Most impressive overall was the level of service everywhere including many engaging service stars and supervisors that spoke English as well as we did. Our observations and interaction with the team there indicates that Ownership / leadership has a will not undersell the Resort(s) to ensure / increase occupancy or do anything to diminish quality or service. We look forward to returning at our expense and recommending it to all that will listen and appreciate the same.

The Best Service
Robert H, Leesburg, Virginia
Tue Jun 20 15:02:58 EDT 2017
I am late in writing this review. We recently visited another resort in Mexico and it made us further appreciate the experience we had at The Grand Velas. A couple of years ago, we stayed at the Grand Velas in Riviera Nayarit. We experienced such great service that when we booked our trip in November 2016, we went straight for The Grand Velas in Riviera Maya. We stayed in The Grand Class section which is adults only. I took my wife to the resort for her 40th birthday. Two other couples joined us for the trip. When we got to our room for the first time, we found balloons, cake and champagne waiting for us. The rooms are magnificent. Each room has a private balcony with a small dip pool to hang out in. Our room was right on the beach and everything was beautiful. The Food was excellent. We had a great time. One member of the staff named Bautista made our time there memorable. He was always there for us to get us drinks/towels or whatever we wanted. He walked down the beach and had another member of the staff pick some coconuts and then mixed some drinks up for us. On our third day, Bautista brought us our towels in the morning and asked us not to go off to lunch as he has something planned for us. Around 12:30 he came to us, asked if we were hungry and asked us to make our way to the pool area. We did just that and found that Bautista had reserved a few tables for us together, and surrounded the tables with umbrellas. He then proceeded to bring out huge plates of chicken, beef and shrimp fajitas, nachos, ceviche, and other dishes along with champagne on ice to celebrate my wife's birthday. He went above and beyond. Everyone had a great time. For our next trip to Mexico, we are going to reserve a set of rooms in the Ambassador Section when we bring our teenagers along with us. If you are going adults only, I recommend paying more for the Grand Class as it is very nice.

Fantastic resort, amazing food, and excellent service
Denise E, Miami, Florida
Tue Jun 20 09:58:50 EDT 2017
The resort was beautiful with impressive grounds. Impeccably maintained. The food was out of this world. The service was genuine and everyone bent over backwards to please you. Our kids loved the kids club and the pools. The Spa was top notch although extremely expensive. The beach was the only disappointment. It was rocky and had these huge unsightly barriers on the sand.

Great Stay
dklacy,
Tue Jun 20 02:12:05 EDT 2017
Property is beautiful and well maintained. Food is excellent especially at dinner. Men make sure you bring long pants and closed toe shoes for dinner. Great service throughout. They go out of their way to ensure your stay is enjoyable



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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