Cancun

Grand Velas Riviera Maya


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All Inclusive    


Exceptional Values!
Honeymooners: Bottle of sparkling wine, romantic breakfast in bed morning after arrival, and a romantic dinner for two on suite's terrace (minimum five night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-10...
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens 16 years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Sen Lin - Asian Fusion cuisine offered.
Frida - Mexican modern design.
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - French inspired cuisine. Adults only and teens from 16 years old and up.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 2672reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
My review of the property would have had 5 stars, but. . .
439amy, Haddonfield, New Jersey
Wed Jan 18 10:44:35 EST 2017
This hotel had excellent staff, service, and property. My two kids, ages 12 and 15, had a great time and there were many activities. We started our stay the day after Christmas, and so even though the hotel was full, they made sure our needs were met. Upon arriving home, I asked my travel agent to talk to them about booking next year, in the Ambassador section, as the Zen section is farther from the activies my kids enjoyed, for next year. I was SHOCKED to learn that if wanted to reserve Dec. 26th next year, in Ambassador, the price was almost double what I paid in 2016. Many families seemed to be "return customers," so I do not understand this. And while I expect to pay more at Christmas, nearly double is unfair. Needless to say, I am disappointed.

Top Notch All Inclusive
Jessica F, Michigan
Wed Jan 18 04:21:59 EST 2017
This is the best all inclusive resort I have ever been to. The food is amazing & makes the cost of this resort worth every penny. We stayed in the Grand, adults only area. During our stay (November 2016) it was VERY quiet. The pool always had chairs & we preferred the adult pool, although the large main pool and Zen were both beautiful & worth stopping by. The Zen pool was so quiet, we ate lunch pool side before going to our spa appointments. Our concierge Maria was so kind & sweet! Thank you Maria!! The beach is walkable, although the front point of the hotel is being held by sand bags going one direction, it was still walkable but the other way is a nicer walk anyway. We always explore both so we went anyway. The Spa is a MUST and again worth every penny!!! Just amazing. There was only one night we decided to change a reservation & didn't get in until a bit later- still good. All restaurants had great food & wonderful service. Try them all if you can. The bars were always quiet, we were sometimes the only ones in there. Gratuities are unclear- we decided on what we would do per meal & stuck with it each time. We also tipped the concierge. Lastly, Fifth avenue is worth a visit, not a far cab ride to check out Playa Del Carmen. We ate before - because your hotel food is not worth missing for another meal. The swim out is not a hot tub & is not heated. Its nice, but we didn't even use it.

Outstanding surpassed my expectations
yolie10, Orland Park, Illinois
Tue Jan 17 14:14:08 EST 2017
I have traveled to many resorts where the hotel, grounds, accommodations, food are excellent. Grand Velas is all of these but my favorite thing about this resort is their staff. Always professional, warm, helpful and friendly? They made it an experience!

Incredible Resort
formermemphian, New Jersey
Mon Jan 16 09:26:17 EST 2017
My family and I stayed at Grand Velas in late December. This was our first time at a Grand Velas resort, and it will not be our last! Prior to GV, we stayed at 2 all-inclusive resorts. One was awful and the other was just okay. Everything about Grand Velas is incredible - rooms, decor, spa, food, gym, pools, beach and, most importantly, the service. It was the best resort experience my family has ever had. With many all-inclusive resorts, the food is just okay. At Grand Velas, the food is as good as any 5-star restaurant you can go to. Starting with the breakfast spread each morning (which has more variety than I thought possible), to the various lunch options (we ate at the restaurant next to the beach and also ordered at our beach chairs) to the multiple dinner restaurants (which were spectacular), we still cannot believe how great the food is. I forgot to mention that we ordered room service one night for dinner - the best room service menu I've ever seen. We were there with our two teenage boys, who can eat and eat and eat and eat. That's not an issue at Grand Velas, since you can eat as much as you want, whenever you want, and the good tastes so good. We stayed in the Zen section of the resort. The name "Zen" sums it up quite well. It is quiet, peaceful and beautiful. To get to the Ambassador section of the resort, which is where the beach is, you have to take a 3-minute shuttle. That may sound like a hassle but it is not at all. Shuttles arrive at the Zen every 45 seconds (literally). We chose to sit at the beach every day and it was well worth it. We noticed that alot of the families with young children sat at the pool each day, and we would have too if we had young kids. The beach is amazing and I want to call out in particular Gustavo, who took care of us at the beach every day. He met our every request - an additional towel, opening of the umbrella, ice buckets, water, food (and food and food and food). And each time we asked for something, he always responded with a smile and "It is my pleasure". If there is one thing that I want to point out, it is that the floor of the ocean is rocky. It would have been nicer if we did not have to navigate over rocks to get out to deep water. But the huge pool more than makes up for that. The nice thing about the pool next to the beach is that it is actually two pools right next to each other. The pool further from the ocean is filled with parents and their kids. The pool closest to the ocean is awesome!

Great spa. Bad rooms
burke1, Fort Worth, Texas
Sun Jan 15 18:59:58 EST 2017
We stayed 5 nights total 2 nights in the zen section and we supposedly upgraded to the grand class the remaining nights. The staff and room at zen was much nicer and way cleaner. We moved to grand class to be closer to the beach and to be in the nicest section. The AC didn't work in the room there was ants crawling all over the bathroom sink area. We switched rooms and the ants were in that room as well. My bathtub leaked water on the floor and my wife slipped on the tile and has a bruise the size of a grapefruit on her leg. If I had it to do over again I would have stayed at the zen tower the whole time or a different resort. I could have had all the same issues at a motel 6 and spent a lot less. Zen tower I would rate 4 stars the "upgraded" grand class 2 stars. Also the spa at zen was the nicest spa I have been to I will say that.



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