Cancun

Grand Velas Riviera Maya


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All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!

Honeymoon: Bottle of sparkling wine, honeymoon amenity, romantic breakfast in bed, and a romantic dinner for two on suite's terrace (Minimum 5 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-10...
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Sen Lin - Asian Fusion cuisine offered.
Frida - Mexican modern design.
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - French inspired cuisine. Adults only and teens from 16 years old and up.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens 16 years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 3188reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Amazing!
hollia7,
Tue Aug 15 05:46:09 EDT 2017
At arrival to the time of departure the staff could. It do enough for you! At first we had an issue with our room and Santiago, our concierge, went out of his way to have us moved and even moved our belongings for us! The resort was gorgeous and clean. The food was amazing! Typically we do not like all inclusive resorts. We have always found the alcohol and food to be mediocre because they didn't need to make an effort since they already had your money. THAT IS NOT THE CASE HERE! The food and drinks were delicious and they use all top shelf alcohol. We were extremely happy with this vacation and would highly recommend the resort. We will return one day!!!

Great trip to Las Velas
pia2812, Lima
Mon Aug 14 10:07:42 EDT 2017
The hotel is wonderful and absolutely recommended. All its facilities very well maintained and first class. The service in all areas excellent and impeccable. The staff very friendly and ready to have your vacation nice. The food very rich and very varied; there is something for everyone. Rafael and Monica who works in concierge was very kindly. The hotel is absolutely recommended.

GRAND VELAS RIVIERA MAYA
Carl A, Metairie, Louisiana
Mon Aug 14 09:50:37 EDT 2017
Wonderful experience with a family of (9). Ages ranged from 4 yrs old to 70 yrs old. From the moment we checked in there was a lot of attention to detailed and guests. It just kept on improving as days went by. Fantastic restaurants and pool service was second to none. Chef Jaime Jimenez at Azul went out of the way to prepare Pozole for the family, and therafter, he served a wonderful 18 lbs baked fish. Of course, the wait staff that assisted him, Alfonso, Karen and Miguel were wonderful and provided excellent service. The restaurant Autor was a complete treat, especially for those who appreciate fine dining. One of our sons was a chef at the ritz Carlton in Laguna Beach, California and complemented the chef very highly. Our waiter Manuel was fantastic, explained every dish in detail, and also managed to obtain one of the best rums in the world, Zacapa XO for us. We will visit this and other Velas Resorts in the future. The grand-kids are ready to go back now!! Familia Ayestas of New Orleans, LA.

The BEST all inclusive resort
chacharn, Chicago's North Shore, Illinois
Sun Aug 13 18:15:27 EDT 2017
This is our second time visiting Grand Velas Playa Del Carmen this year. The resort is beautiful, the staff is all outstanding, food is the best food I've ever had at an all inclusive, drinks are delicious, rooms are huge and beautiful. The grounds are meticulously groomed by the staff and everyone is so friendly and helpful. The wait staff at the pool and beach are amazing! We love Luis, Pedro and Orlando! Those three spoiled us while we were there! Also, every morning we had breakfast at Azul and Carlos was great! We did chose to tip all the staff. They really work hard and truly deserve the extra $$. We have only stayed in the Ambassador area since we have kids but the Zen and Grand areas are beautiful as well. All of the restaurants are delicious, especially Sen Lin in the Zen area. In the Ambassador area they have a karaoke bar for the kids and every night they usually have some sort of show that goes on in the garden area of the Ambassador pool for about an hour. One night it was a circus show, another night was a fire show, etc. They also have a kids and teen club though our kids didn't visit either of those. The pool at the Ambassador area is large and beautiful. We spent most of our time this last trip at the beach area since Luis, Pedro and Orlando were taking such good care of us! The beach does have some rocky areas and there has been some seaweed there but the resort is really on top of clearing away the seaweed. You can definitely avoid the rocky areas but if you are concerned you can always bring water shoes. People wonder why this all inclusive resort is more expensive then some of the others and it's because they really provide amazing customer service and the food, drinks and amenities are top notch. I've been to those other all inclusive resorts; trust me and try this one and you won't go back to the others. You won't be disappointed!

crazy rain
Varchia M, Seabrook, Texas
Sun Aug 13 07:43:51 EDT 2017
Always beautiful BUT a medium to heavy storm was hovering. Playa de Carmen has definitely grown larger than cozumel!!!!! The beaches are better here though. Great restaurants and always friendly people. I do not believe there is a bad hotel, you just need to decide if you want to wake up and see the carribean or walk a block( very short ).You can stay @ a smaller hotel and have drinks @ the larger hotel.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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