Cancun

Grand Velas Riviera Maya


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All Inclusive    

Crystal Award Winner: Best Destination, 2015-2016

Exceptional Values!

Honeymoon: Bottle of sparkling wine, honeymoon amenity, romantic breakfast in bed, and a romantic dinner for two on suite's terrace (Minimum 5 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-10...
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Frida - Mexican modern design.
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - French inspired cuisine. Adults only and teens from 16 years old and up.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens 16 years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Sen Lin - Asian Fusion cuisine offered.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 2762reviews
What to expect
Location
Rooms
Service
Value



TripAdvisor Traveller Reviews
Great destination for a family
shivani d, Chicago, Illinois
Tue Feb 21 18:08:05 EST 2017
Our overall experience was great - my husband and I traveled with 2 young children (5.5 and 1.5 year olds) along with another family with similar aged children. Our room on the 4th floor of the Ambassador had a gorgeous review of the resort and ocean. It was spacious and very comfortable. the first day and a half we felt the service wasn't where we thought it would be. i don't know if more staff was added or if it was because we started tipping at the pool but the service exponentially improved. Luis at the pool, Hector at Lucca and Miguel at Chaka all went above and beyond for us and the other family we traveled with. The pool at the Ambassador was great because it truly had a kids pool which was heated. Dinner at Azul was average and the service was even worse although i think part of it was a lack of understanding by the staff of English. Breakfast at both Azul and Chakra were excellent. Frida was food was average. Lucca food was excellent! The highchairs everywhere were TERRIBLE - they didn't lock so our baby was constantly standing on the chair which was a disaster waiting to happen. The spa experience was beyond anything we had experienced! The kids club was also great with age appropriate activities for everyone. I was disappointed the resort didn't "do" more for the kids - especially on Valentine's Day. I think after spending that much $$ on a holiday, you expect the little things that make a big difference to children (pool toys, coloring books at restaurants, welcome or departing gift, etc.).

Best resort in the Americas....
amitclodha, London, United Kingdom
Tue Feb 21 12:36:12 EST 2017
Excellent! The location, service and ambience is unparalleled! The staff all take huge joy in their jobs and it shows! By far the best service you will receive this side of the Atlantic! Mr Gonsalzes and Mr Salavdor run a fantastic highly motivated group! Very few resorts like this globally where by the end of your seven day stay you know the names of practically all the staff that you interact with. It was also a special occasion with it being a milestone birthday celebration and they literally pulled out all the stops. Everyone staff member remembered the day and made sure they did everything to make it special! Special thanks to both Mr Salvador and Mr Rodolfo - was a pleasure to meet you! So highlights A) we had a personalised concierge - José Santiago & Sabrina as back up - they attended to and even anticipated our every need including transfers, sightseeing tours to Tulum, Resturant recommendations and reservations, baby cot etc etc. - José is a Chelsea fan so anyone reading this please take him a Chelsea T-shirt - I have promised him one for my next trip but would be great surprise for him if he gets it before! Sebastin who runs the concierge team was also very helpful. B) pool concierge - is run by Manuel who magically appears everywhere. we had Pedro at the Ambassador suite pool and Joel and Roderigo at the beach taking care of us - glasses were never empty and food and ice cream kept coming (the great thing about being all inclusive is that even the mini bar is included) C) kids club and teen club are great - very good when you want to take the kids out between 12 and 3 from the sun! They have a range of activities and they will make new friends - my daughter wants a play date with Charlotte her new friend from Omaha! D) the Restaurants are all great with Michelin style ambience yet allowing you to take kids (except those in the Grand Class area which are adults only - but then kids club is open till 11). Our favourite was Luca - the Italian though Chaka was probably next. Ask for Alberto at Luca - he was great. Food allergies etc all catered for and all of them have kids menus! No buffets (except the breakfast) which definitely adds to why the experience is a premium experience. E) we needed to get the doctor and again the resort has a full time doc on site - pharmacy, baby milk etc are just a call away with delivery to the hotel! - they have thought of nearly everything! Some tips a) we had the ambassador suites - all rooms are great but the 4th floor probably gives you the best view of the awesome sunrise b) the spa has a great hydrotherapy ritual - this is a must do! c) get to know the hotel staff they are amazing and will do everything to make the stay even more exciting d) the zen block is good value as you get access to all the facilities but at much reduced price - the only downside is you don't have the sea view and you can't just walk to the beach! E) take some water shoes or borrow them from the hotel if you plan to wade out into the water on some parts of the beach - the sands are white and great for sand castles though! The only downside is that the place is so awesome there is no way you are leaving to do sightseeing (we managed one day trip in 7!) Have a great 7 star vacation! We surely did!

The best of the best
Alanna W, Abbotsford
Mon Feb 20 06:28:43 EST 2017
If you want to be treated like royalty this is the place to be. The rooms are beautiful and every detail is looked after. The food is amazing and the grounds are kept immaculate. I also like that you don't need to wear a bracelet to show you're staying there. The resort is located along a beautiful stretch of beach and a short distance from downtown Playa del Carmen.

perfect
moosungk, Seoul, South Korea
Sun Feb 19 15:04:02 EST 2017
all things - foods, services, pool, ocean, room quality, and everything we contact in GrandVelas - were really perfect! I love this resort and all members in resorts give us fantastical memory that we can not forget.

An engagement in paradise...
Ziontific, Roseville, California
Sun Feb 19 07:11:56 EST 2017
This vacation was wonderful thanks to the awesome room, excellent staff, and the amazing beach and pools. The room was modern with great amenities. The staff cleaned the room during the day and provided nightly turn down service. The staff is always very friendly and willing to do anything to make your stay a more pleasant one. Our concierge, Paola, was extremely helpful. I called a few days prior to our trip to make sure the details were just right, and she delivered. I chose the dinner in our suite for the proposal. It was very intimate and romantic. The food was amazing. The restaurants all served great food but our favorite was definitely Cocina de Autor. They provide a 12 to 15 tasting menu that is truly an amazing dining experience. Ramses and Christopher consistently provided excellent service. You can choose wine pairings for your meal. For our daytime meals our favorite was Azul. They have a buffet style service with a different menu available each day. The quality of their food was excellent even as a buffet. The staff was always wonderful. We had photos done by DreamArt. Damian was our photographer and was a true professional. He made the photo shoot fun, but most importantly took amazing shots. Pricing was definitely on the high end but the quality of the photos made it easier to pay. The one down side was nightlife. In no way did it take away from our wonderful vacation. But we hope for and look forward to dancing at night on our getaways. Koi bar had excellent staff and facilities, but the dancing was just never there. The signature spa was an awesome experience. A little on the pricey side, but the service and the facilities make it worth the price. The sauna, steam rooms, and hydrotherapy services were amazing. Grecia was my masseuse and she did a excellent job of relaxing tired muscles and working out the knots. This was truly a memorable vacation. The resort, the staff, and all of the amenities made it an amazing experience. Our engagement was perfect thanks to Grand Velas.



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