Cancun

Grand Velas Riviera Maya


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine, honeymoon amenity, romantic breakfast in bed, and a romantic dinner for two on suites terrace (Minimum 5 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-109-5
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens 16 years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Sen Lin - Asian Fusion cuisine offered.
Frida - Mexican modern design.
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - French inspired cuisine. Adults only and teens from 16 years old and up.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 3648reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
GV March 2016
ANDREW S.
Mar 16 2016
Very nice resort. Stayed in the Zen suites. Very quiet. I only saw staff, rarely any other vacationers in the building unless we went to the pool or restaurant. Food is good, but my husband become ill after having oysters. We shared everything else at that meal, except I did not have the oysters. Weather was quite windy so we could not swim in the ocean. Very little as far as entertainment, and I think signage could be better. Hard to find the restaurants that are not in your building. And there could have been more events listed on the daily schedule. For example, one night was "Mexican Night" which we thought was just a show, but it was a dinner as well. Never saw that promoted anywhere, so the attendance was poor.
Customer Rating: 

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Still a Class Act
CRAIG F.
Aug 23 2014
We returned to Grand Velas again hoping it had not changed after our visit last year. It remains a great place to vacation and relax. The spa is out of this world. The food was phenomenal, and there was never a problem finding great seats on the beach or at the pool. The ONLY negative we observed compared to last year was the level of service poolside on one particular day at Zen's pool. The bar opened at 10 a.m. and we were already set up with our chairs. The gentleman working the area just stayed at the bar talking to his co-worker rather than checking on the guests. It got to the point where we just left and headed to Ambassador 's pool where the service was what we were used to at Velas; excellent. Please note our experience on this day at Zen's pool was surprisingly uncharacteristic to the point we suspected there was some reasonable explanation for the lack of service that morning. Grand Velas remains our favorite place. You do get what you pay for.
Customer Rating: 

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Grand Velas is a most remarkable place in all ways
JOHN K.
Jul 23 2014
From a staff that truly cares to chefs that really know what they are doing. We most highly recommend this beautiful property and its beautiful and gracious people.
Customer Rating: 

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MINH L.
Feb 07 2014
Outstanding vacation with the exception of our room type. When we arrived, we were told that our room was changed from a king to two queen beds. The hotel rep said that they contacted Apple vacations a few days earlier to ask if it was ok. I booked this vacation many months in advance and was not notified of this change. We were stuck with two queen beds and neither Grand velas nor apple vacations were willing to be accomodating. The resort was not anywhere near capacity so I was surprised at their unwillingness to correct the situation. I did not push the issue because we were having a great time. It's too bad that this occured in an otherwise wonderful experience.
Customer Rating: 

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Bob & Terri Rechtin
ROBERT R.
Mar 26 2013
The only negative comment we have about the restaurants at the Grand Velas is the overhead music. It was repetitive and became very obnoxious.
Customer Rating: 

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Noisy room
JOSE A.
Mar 20 2013
Got the room at the end of halway could see work area and hear noisy highway from the balcony. Room smell stuffy and moldy until it were well ventilated which took a couple of days.
Customer Rating: 

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GRAND VELAS THE WEEK BEFORE CHRISTMAS
PASQUALINA S.
Dec 27 2012
The closure of the restaurant to service breakfast and lunch at the Zen was an inconvenience as we had to take the van ride to the other part of the resort for these meals. Other restaurants were closed on a rotation schedule and three were adult only limiting the choices for meals. The Lucca Italian restaurant was not up to the standards of the other restaurants. There is virtually no entertainment except some limited choices at the Kids CLub. We found the Spa outrageous in prices. However the food at the Sin Lin, Frida, Bistro was outstanding as was ths service. Although there was supposed to be a conceirge to help us, she did not surface consistently until the end when the resort started to fill up around December 22nd.
Customer Rating: 

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Grand Velas
NITIN K.
Mar 26 2012
Great hotel, wonderful restaurants and service. It is not a suite though and they shouldn't call it that. Also watch your stuff - $40 was stolen from me as well as some make up - rather annoying.
Customer Rating: 

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TripAdvisor Traveller Reviews
Beautiful resort
William F, Vernon, Canada
Thu Jun 21 04:07:51 EDT 2018
This resort is top notch in every way for an all inclusive and far surpasses Sandals. Excellent food and service, beautiful grounds. Great gym facilities but a long way from some areas to the beach. Stayed in zen/yoga spa area,removed from main buildings. Secluded and much quieter. Bus shuttle worked well. Would visit again in a heartbeat

Spring break with my son for graduation
bucklesx5, Altoona, Iowa
Mon Jun 18 15:01:30 EDT 2018
Beautiful, friendly, comfortable, great food, so much to do and see. Can't wait to return!! The luxury of having your feet in the sand watching great mother nature to 10 steps away you're dipping in the pool with a drink in hand is priceless.

Wonderful Family Vacation
Krista F,
Mon Jun 18 09:34:49 EDT 2018
A fabulous place from the amazing service, delicious food and beautiful grounds and location. On vacation we usually stay at Ritz or Four Seasons or equivalent level of properties. Hands down Grand Velas provided a level of service that exceeded our expectations. Our concierge Arendy was so attentive and helpful. Our requests were always fulfilled with a smile and great efficiency. Dinner at Lucca was our favorite with spectacular sunset views over the jungle. My three kids (18,16 and 12) all enjoyed themselves, especially the poolside service. The staff at Azul always remembered our names and our drink preferences both at breakfast and lunch. We stayed in the Ambassador section in 2 connecting suites. Our rooms were very clean and kept stocked with our favorite beverages and snacks. Every member of staff we encountered we friendly and service oriented. We will return and have even talked the grandparents into joining us.

Wow, just wow. Fantastic place.
Eric S,
Sat Jun 16 15:17:28 EDT 2018
Went there for a work sales club awards trip with the wife. Stayed in the Zen part (this is the Spa part, a large hotel and conference center in the jungle about 1km back from the main hotel, restaurants, and adults only on the beach). The Zen rooms are very quiet, there are about 6 infinity pools in the jungle that flow into each other and a swim up bar. Total relaxation. Service was impeccable, food was fantastic (there were a few duds but overall 5-stars). The main hotel and pool area was loud, but to be fair, the place was 100% occupied by the company trip. They have 2 kids clubs and 1 teens club that look fantastic, but there were no children or families while we were there. This made us want to come back with the kids. We have been to Paradisus Esmeralda down the road (also great) but this place was a notch higher in price, quality, and size. All of the bars and restaurants were very good, room service was great, the people were great, and the Spa is World Class. We did a 80 minute Spa rotation (hot/steam followed by cold/ice and again) with mud bath, water jets, hot and cold tub, etc. Totally great. Do not miss the Spa! We did a snorkel/catamaran excursion with Cancun Adventures (reviewed there) and the airport and excursion arrangements and transportation were handled expertly by the hotel. Can't wait to go back! :)

Everything was amazing!
Jane M,
Sat Jun 16 07:39:47 EDT 2018
The location is beautiful and all of the staff were so kind and helpful. The food was the best I have had in an all-inclusive. The Zen pool offered a quiet alternative to the lively pool at Ambassador. Thanks for a great week.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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