Cancun

Grand Velas Riviera Maya


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All Inclusive    

Exceptional Values!
Honeymoon: Bottle of sparkling wine, honeymoon amenity, romantic breakfast in bed, and a romantic dinner for two on suite's terrace (Minimum 5 night stay).

Spend an unforgettable vacation enjoying the secluded, natural beauty of Mexico. Nestled between the white sands of Playa del Carmen and set in over 80-acres of protected mangroves, jungle, and cenotes, Grand Velas All Suites & Spa Resort is the ultimate all-inclusive resort. Grand Velas All Suites & Spa Resort offers you the best of the Riviera Maya, with over 1,000 feet of exclusive beach. Delight in the luxurious white sand and clear turquoise waters of the Caribbean. The attentive staff will make sure you are continuously provided with refreshing beverages, gourmet snacks, fresh towels, and cooling shade. Enjoy relaxation as you lounge by the ocean and submerge in the crystalline waters of the Caribbean Sea at this amazing resort.

Grand Velas All Suites & Spa Resort offers a variety of activities and entertainment for family members of every age and every interest. All-inclusive indulgences include poolside and beach waiter service, daily sports and activities programs, yoga, Pilates and tai chi classes, and more. A supervised kids club provides a variety of fun daily activities to keep the kids entertained.

Surrender to blissful rejuvenation at the world-class spa. Surrounded by the lush jungle, the spa is a tranquil escape featuring 40 private spa suites and a menu of treatments inspired by the ancient healing practices of Mexico and distinct world cultures.

From the delights of traditional cuisine to new takes on French dishes and Asian fusion specialties, eight gourmet restaurants offer an adventure for your taste buds, along with family favorites such as gourmet pizzas. Grand Velas All Suites & Spa Resort also provides the luxury of 24-hour in-suite dining, snack bars, poolside bars, and trendy lounges featuring nightly entertainment.

Each of the 539 spacious suites at Grand Velas All Suites & Spa Resort is elegantly decorated with upscale furnishings complemented by native artwork and feature deluxe bath amenities, plush bedding, flat screen televisions, personalized butler services, and terraces with stunning views.

Find more information about Velas Resorts.

Learn more about Riviera Maya.
HOTEL LOCATION
Address: KM 62 CARRETERA CANCUN TULUM
PLAYA DEL CARMEN
QR

MX
Local Phone: 011-52-984-10...
Toll Free Phone: 866-657-0255
Fax: 610-359-6625
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Concierge
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Pools
Number of Pools: 3

One pool per section.
Water Sports on Site
Scuba: Additional Charge
Snorkeling: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
Check-in: 3:00 p.m.
Check-out: 12 p.m.
Total Rooms: 539
Year Opened: 0 Credit Cards: Visa, Master Card
ROOM TYPES
AMBASSADOR POOL
Located in the Ambassador Family Section, Ocean front suites with private plunge pool on terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
GRAND CLASS
Features 1300 sq. ft., Private plunge pool on terrace, Oceanfront view, Interior jacuzzi, Rain shower head, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
AMBASSADOR SUITE
1000 sq. ft., Family area of the resort, King or 2 queen beds, Private terrace with ocean-view, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE POOL
In natural surroundings, Private plunge pool on terrace, King or 2 queen beds, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND FAMILY SUITE AI
This accommodation consists of 2 interconnecting suites. Each suite features 1 king bed/2 queen beds, a private terrace, a plasma TV, CD/DVD player, phone, Wi-Fi, mini-bar and a safe. It features special family amenities. Views: Mayan Jungle. All Inclusve
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
ZEN GRAND SUITE
Located in the natural enviroment of the Riviera Maya jungle, King or 2 queen beds, Private terrace, Sitting area, iPod, MP3 player, CD/DVD player, Touch screen phone, 42" Flat screen TV, WiFi, Bathrobes/slippers, Nesspresso coffee maker.
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Room Safe
Satellite
DINING
Grand Velas Riviera Maya features 1 meal plan options:
All Meals, Drinks & Tips
There are 8 Restaurants at Grand Velas Riviera Maya:
Chaka - Located in the ZEN section. Serves international & regional cuisine during the day and Yucatecan Regional at night for dinner.
Lucca - Italian Mediterranean cuisine is highlighted by fresh seafood, prime cuts and homemade pastas. Open from 6:00pm to 11:00pm.
Bistro - French inspired cuisine. Adults only and teens from 16 years old and up.
Signature Restaurant - Cocina de Autor, an experience of flavors and aromas, , unveil gastronomic delicacies carefully created by internationally renowned Spanish Chef. Teens 16 years and older are welcomed from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Azul - Combining nature's color palettes inspired by the white sand, turquoise waters and blue skies, Azul is freeform design. Casual ambiance located near the pool ol area and ocean-view. Open daily from 7:00am to 11:00pm.
Piaf - Piaf's cuisine is a passion represented in a traditional way, respecting protocols and gastronomic customs found in classic French cuisine. Teens 16 years and older are welcome from 6:00pm to 7:30pm. Open from 6:00pm to 11:00pm.
Sen Lin - Asian Fusion cuisine offered.
Frida - Mexican modern design.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Scuba Lessons, Kayaks, Sail Boats
CHILDREN'S PROGRAMS
Special entertainment program for children ages 4 to 12. Located in the Ambassador and Master ambience. Open daily from 9:00 a.m. to 11:00 p.m.
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

TripAdvisor Web Reviews
Based on 3244reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
GV March 2016
ANDREW S.
Mar 16 2016
Very nice resort. Stayed in the Zen suites. Very quiet. I only saw staff, rarely any other vacationers in the building unless we went to the pool or restaurant. Food is good, but my husband become ill after having oysters. We shared everything else at that meal, except I did not have the oysters. Weather was quite windy so we could not swim in the ocean. Very little as far as entertainment, and I think signage could be better. Hard to find the restaurants that are not in your building. And there could have been more events listed on the daily schedule. For example, one night was "Mexican Night" which we thought was just a show, but it was a dinner as well. Never saw that promoted anywhere, so the attendance was poor.
Customer Rating: 

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Still a Class Act
CRAIG F.
Aug 23 2014
We returned to Grand Velas again hoping it had not changed after our visit last year. It remains a great place to vacation and relax. The spa is out of this world. The food was phenomenal, and there was never a problem finding great seats on the beach or at the pool. The ONLY negative we observed compared to last year was the level of service poolside on one particular day at Zen's pool. The bar opened at 10 a.m. and we were already set up with our chairs. The gentleman working the area just stayed at the bar talking to his co-worker rather than checking on the guests. It got to the point where we just left and headed to Ambassador 's pool where the service was what we were used to at Velas; excellent. Please note our experience on this day at Zen's pool was surprisingly uncharacteristic to the point we suspected there was some reasonable explanation for the lack of service that morning. Grand Velas remains our favorite place. You do get what you pay for.
Customer Rating: 

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Grand Velas is a most remarkable place in all ways
JOHN K.
Jul 23 2014
From a staff that truly cares to chefs that really know what they are doing. We most highly recommend this beautiful property and its beautiful and gracious people.
Customer Rating: 

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MINH L.
Feb 07 2014
Outstanding vacation with the exception of our room type. When we arrived, we were told that our room was changed from a king to two queen beds. The hotel rep said that they contacted Apple vacations a few days earlier to ask if it was ok. I booked this vacation many months in advance and was not notified of this change. We were stuck with two queen beds and neither Grand velas nor apple vacations were willing to be accomodating. The resort was not anywhere near capacity so I was surprised at their unwillingness to correct the situation. I did not push the issue because we were having a great time. It's too bad that this occured in an otherwise wonderful experience.
Customer Rating: 

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Bob & Terri Rechtin
ROBERT R.
Mar 26 2013
The only negative comment we have about the restaurants at the Grand Velas is the overhead music. It was repetitive and became very obnoxious.
Customer Rating: 

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Noisy room
JOSE A.
Mar 20 2013
Got the room at the end of halway could see work area and hear noisy highway from the balcony. Room smell stuffy and moldy until it were well ventilated which took a couple of days.
Customer Rating: 

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GRAND VELAS THE WEEK BEFORE CHRISTMAS
PASQUALINA S.
Dec 27 2012
The closure of the restaurant to service breakfast and lunch at the Zen was an inconvenience as we had to take the van ride to the other part of the resort for these meals. Other restaurants were closed on a rotation schedule and three were adult only limiting the choices for meals. The Lucca Italian restaurant was not up to the standards of the other restaurants. There is virtually no entertainment except some limited choices at the Kids CLub. We found the Spa outrageous in prices. However the food at the Sin Lin, Frida, Bistro was outstanding as was ths service. Although there was supposed to be a conceirge to help us, she did not surface consistently until the end when the resort started to fill up around December 22nd.
Customer Rating: 

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Grand Velas
NITIN K.
Mar 26 2012
Great hotel, wonderful restaurants and service. It is not a suite though and they shouldn't call it that. Also watch your stuff - $40 was stolen from me as well as some make up - rather annoying.
Customer Rating: 

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TripAdvisor Traveller Reviews
World Class Excellence
edwardknyc, Brooklyn, New York
Thu Oct 19 03:38:53 EDT 2017
We have been vacationing at Grand Velas for a number of times. This is a world class resort with impeccable service and high end gourmet restaurants. It woul be hard to single out any one as each excels in their corresponding cusines. The resort features top service and very good variety of daily activities. The activity and entertainment team is always on top of making sure your wishes are satisfied. I would like to call out Angel who went above and beyond to keep me active during the day (ping pong, water polo, valley ball). I think one would always want to come back to a place like Grand Velas. The resort and staff consistently overachievs our expectations.

Paradise
danteb234,
Tue Oct 17 07:22:29 EDT 2017
We stayed here last week for our 17 year anniversary. Everything was beautiful. Everyone at the resort were so welcoming and helpful. The resort itself was peaceful and just flat out gorgeous. We stayed in the Ambassador Pool Suite and our room had a great view of the ocean. I got up every morning and sat by our personal mini pool overlooking that ocean and read my Bible. It felt like I was in Gods direct presence every morning.

Best Holiday Ever
DEGALR, Billericay, United Kingdom
Tue Oct 17 02:35:14 EDT 2017
Best Holiday Ever, we were here last Christmas & New Year and we amazed by everything then so decided to go bad this summer. We were pleasantly surprised that they had raised the benchmark again as everything at the resort had improved across the whole resort (didn't think it ws possible given Christmas's experience) . Great job by Rodolfo the MD and his team Rene, Adonahi & Amy. Cant thank you and your team member's enough for such a fantastic stay and we are so looking forward to our next visit. People that turned our Amazing holiday into a Fantastic Vacation, firstly the warm welcome we received from Amy and her team but our butler Marco Ortiz went above and beyond anything we have had re service and advice before. He transformed our holiday experience and with local knowledge and advice helped our holiday become the Fantastic Experience it was. Then there was the pools side experience; you should never be without Gloria advising you on your Spa and Poolside treatment options & Vittorio is the best masseuse i have ever encountered. We were then spoiled by Pedro & team members around the main pool and Carlos at the Grand Class pool did an out stand job , remembering our preferences from our last visit and he made everything possible again helping this become our Best Holiday ever. Felipe the main barman at the Grad Class pool part from serving great cocktails got us into suero ( think that's the spelling) really refreshing and great way to start your day. The restaurant's are all amazing we always find it difficult to choose our overall favourite so I wont but you must try Chaka its incredible Mayan selection its a must . Also Azul the Ambassador main restaurant for breakfast lunch and dinner, staff were brilliant at each sitting. Try the a'la carte menu there if nothing takes your fancy you wont be disappointing with it either and they also will cook off the menu or if you have special dairty needs nothing it too much trouble, same in all the restaurants really. Said I wasn't naming a favorite but look back it has to be Piaf closely followed by Lucca (Israel is the maitre'D ) he is very welcoming. Nearly forgot trips and excursions Carlos who will help you book all your activities, ask him as his local knowledge is very comprehensive and will guide you through your booking and share his thought's as he is not just trying to get you to book stuff. Our day was never complete without a friendly night cap at the Piano bar with Jerome, the Kio bar is amazing but Jerome made the Piano bar special for us. Daily lunch time and evening entertainment are great also remember to check out the activities list in your room as we missed a lot of things because we had been before & we knew it all BUT things change and you will miss out. I discovered the Tequila tasting on the beach on day with my new friend Jesus, he was one of the (we called them Ninja's) as they made stuff happen in the background. Let me explain ... my wife and I liked certain house wines so where ever we were they made sure it was stocked up... not that we are big drinkers but its the attention to detail that makes this the best resort we have ever stayed at and why its the Best Holiday Ever and we will be going back as they just continue to improve, reinvent and provide a Fantastic Holiday Experience.

A Great Place to Pamper Yourself
FloridaMike69, Orlando, Florida
Tue Oct 17 02:27:58 EDT 2017
The Grand Velas Resort is a very high-end all-inclusive, all suites property in Playa del Carmen, Mexico. About a 40-minute drive from the airport and almost 60 minutes to Cancun's main tourist area, the resort sits among the mangroves by the white sand beaches and blue waters of the Gulf of Mexico. The hotel has 3 main areas within the resort, each with its own check-in area, dining and pool areas, and sleeping rooms. One is a family friendly section, there's a quiet/Zen section and an adults only section. You'll want to experience a little bit of each section before you leave, and the resort shuttles circle between each of the 3 lobbies and the spa lobby in order to get you where you want to be. (We never waited more than 3 minutes no matter what time of day or night). The guest suites are spacious, with a large seating areas, wall to wall sliding doors to large terraces or balconies, big screen plasma TV's and Wi-Fi, hot tubs or Jacuzzis, separate walk-in showers, and all the high end bathing amenities you may need. The adult only suites open out to terraces with private plunge pools. All suites also come with a fully stocked mini bar of which everything will be replenished daily except the alcohol (unless requested for an added fee). Food and drinks are for the most part complimentary being an all-inclusive resort. A few "upgrades" as you may call them, to the normal all inclusive dining experience include having 2 wine lists (one all included and one with small added charges for slightly higher price point items), better restaurant selections with higher quality food items on the menus, and the encouragement of the resort staff to have dinner as usual and then order some food from suite services before the end of the night. We did and found the sushi, the steak, and several other items on the menu to be unexpectedly amazing!! The one thing that is expected at an all inclusive property, is alcohol being available whenever you want it, and here there are bars, restaurants and lounges at every turn, so finding free liquor is no problem at all. There is a holistic spa and fitness center offering Zumba, Pilates, tai chi, yoga classes and personal trainers, a teens' club, a kids' club, and an endless list of free outdoor activities, including kayaks, pedal boats, snorkeling, bicycle tours, beach volleyball, water polo, ping-pong, bocce ball, mixology classes, flag football, darts, treasure hunts, arts and crafts, and instruction on sand castle building. Not to forget the many infinity pools and hot tubs on property, the beautiful white sand beaches and warm blue waters of the Gulf of Mexico. My only complaint was being there on business and not getting to enjoy and indulge in all that the resort has to offer. I guess that means I need to go back, on a real vacation next time!!

Amazing resort!!!
Rose G, Calgary, Canada
Mon Oct 16 18:41:11 EDT 2017
The only reason for 4 stars, is the beach... it was almost impossible to enjoy the ocean because it was full of rocks:(. The pool on the other hand was great!! Amazing service and unbelievable food. Overall amazing resort!



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