Grand Bahia Principe Tulum

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All Inclusive    

2018 Exceptional Values
Honeymoon*: Bottle of domestic sparkling wine, box of chocolates, surprise gift and 20% discount on couples massage.

Located within the massive Grand Bahia Complex, guests at Grand Bahia Principe Tulum can relax and enjoy being in paradise. The Complex boasts a Dolphinarium on-site, the 27-hole Robert Trent Jones II golf course on-site, swim with the dolphins (fee) and the ruins of Tulum only minutes away.

This 24-hour paradise is set on a stunning stretch of beach perfect for watersports. Enjoy a complimentary hour per day trying watersports including windsurfing, snorkeling, and kayaking. Guests can also try the scuba equipment in the pool. Kids have special activities at the mini-club, while adults can relax and be in complete harmony in the Spa.

Dining options are plentiful with 15 total restaurants throughout the complex. Enjoy sumptuous a la carte options as well as International buffets. All of the bars serve unlimited local drinks, beer, and soft drinks. Each room also has a stocked mini-bar.

Enjoy access to the facilities, restaurants, and bars at Grand Bahia Principe Coba (except main buffet).

Note: Coupon system applies for dining: Stays of 3 nights receive one a la carte dinner, 4-6 nights receive two a la carte dinners, and 7 nights or more receive three a la carte dinners.

Find more information about Bahia Principe Hotels and Resorts.

Learn more about Cancun.

*Proof of marriage required. Must be within 6 months of original wedding date.
With a secluded location near many local ruins, this resort is stretched along a wonderful 3/4 mile stretch of white sand beach, surrounded by 275 acres of tropical vegetation. It's 1 hr from the Air-port, 35 min from Playa Del Carmen, 20 min from Tulum.
Address: BENITO JUAREX KM 250 - A

Local Phone: 011529848755000
Fax: 011-52-984-875-5001
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Currency Exchange
Disco / Nightclub
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (On property.)
Number of Pools: 5
Outdoor Pools: 5     
Swim-up Bar
There are 3 pools on 3 levels creating one huge lagoon, considered one of the most impressive in the area. There is a jacuzzi in each pool, a giant whirlpool, SCUBA clinic, sun terrace with sunshades and sunbeds, and separate pool area just for kids.
Holes: 18
Green Fees: Fee Required
Number of Courts: 6
Outdoor Courts: 3
Lighted Courts: 6
Pro Onsite
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Wind Surf: Complimentary
Other Sports Available
Bicycles: Complimentary
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
Like a dream come true, the magnificent Bahia Principe is a hidden paradise featuring a distinctly Mayan influence, with rooms and suites distributed throughout 3-story villas surrounded by acres of tropical coconut palms and exotic vegetation. As of of 01/01/18 safety deposits boxes will be included in the rates. Beach: The resort is situated on a completely natural, long stretch of private white sand beach (1 km in length) bordering along the crystalline waters of the Caribbean. Split between two private bays, thebeach is partially protected by an offshore coral reef.
Check-out: 12:00 p.m.
Total Rooms: 906
Year Opened: 1999 Credit Cards: Visa, Master Card
Coupon system for a la carte restaurants. Restaurants/stores of the Hacienda Dona Isabel are not included in the Al (drinks served after 11:00 p.m. in any of the 5 Hacienda bars are included). No Spring Breakers. Must be at least 18 years old.
Rooms have 2 full size beds or 1 king size bed, a terrace, air-conditioning, a ceiling fan, telephone, satellite television, bathroom with bathtub and shower, minibar, safe ($).
Other Amenities -
Air Conditioning
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
2 full-size beds or 1 king-size bed with terrace/balcony. The room is not available for sale until January 2019.
Other Amenities -
Air Conditioning
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
2 full size beds or 1 king bed, sitting area, balcony or terrace, A/C, ceiling fan, sitting room area, hydromassage bathtub with shower, minibar, hairdryer, satellite TV, phone, safe, sofa bed.
Other Amenities -
Air Conditioning
Non-Smoking Available
Balcony or Terrace
Coffee Maker
Hair Dryer
Radio Alarm Clock
Room Safe
Grand Bahia Principe Tulum features 1 meal plan options:
All Meals, Drinks & Tips-Coupon system for a la carte restaurants.
There are 5 Restaurants at Grand Bahia Principe Tulum:
La Gran Tortuga - An open-air beachfront palapa restaurant serving Mediterranean food. Open for breakfast, lunch & dinner. Breakfast 7:00a-10:30a, Lunch 12:30p- 3:30p, Dinner 6:00p-10:30p
Bar El Tequila - An a la carte Mexican specialty restaurant, reservations are required. No shorts allowed, open 6:00p-10:30p
Yucatan - The main restaurant serving International cuisine buffet-style for breakfast, lunch and dinner. Tables are distributed throughout several dining rooms with sea-views. Breakfast 7a-10:30a, Lunch 12:30p-3:30p, Dinner 6:30p-8:30p/9p-10:30p
Las Olas Beach Grill - A beachfront snack grill serving American food, open throughout the day andthen again throughout the evening for late night snacks.
Don Pablo - Ŕ la carte restaurant where guests can enjoy experimental cuisine and modernist design.
Daily Activities & Entertainment:
There is a Daily Activities Program every day from 10 am to 6 pm. Non-Motorized watersports are limited to 1 hour per day.
Nightly Activities & Entertainment:
Theme Nights, Disco, Nightly Shows at the 1200-seat Amphitheater (shows are on a 14- day rotation). Access to casino at Grand Bahia Principe Coba with 85 slot machines, sports bets, roulette tables, craps table, and hybrid machines with electronic de
Club El Principito kids club is available from 9:00 a.m. to 6:00 p.m., offering supervised activities for children between the ages of 4 and 12 years.
Applicable Ages: 4 to 12 years old

Children's Facilities
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: Yes

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
2534 Recommend
2534 past Apple Vacationers would recommend Grand Bahia Principe Tulum to their friends and family

Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 13333reviews
What to expect

Apple Vacations Traveller Reviews
Apr 09 2018
Hotel rooms need fans in the bathrooms and better cleaning is a must. Floors weren't swept and bathrooms weren't cleaned very good. More than 1 bartender in pool bar as the hotel was full. Entertainment team was awesome. Shows in the evening needed more variety and better options. Probably the worst I have seen in my 10 plus years going to mexico.
Customer Rating: 

Fantastic, but not perfect.
Mar 12 2018
This resort was even nicer than the 5 apple rating would lead you to believe. We were totally wowed by the resort grounds, pool, and overall amenities. And the staff was ALWAYS happy, friendly, and wanting to pamper us. We would definitely recommend it and stay here again! There were only 3 things we wished were better: (1) wifi was only free in the lobby area and wasn't always functioning. (2) The beach was just ok - it was quite rocky in some places and not really a spot to snorkel. (3) The pizza almost always sucked. But overall this was by far the nicest resort we've ever stayed at - and we'd definitely stay here again!
Customer Rating: 

Great Stay
Mar 04 2018
Food in the buffet was very good and in all the other restaurants better than in any of the other resorts we have been to in Mexico or the Dominican Republic. We called for a minor repair, and someone was thereto fix it within 5 minutes.
Customer Rating: 

Feb 26 2018
Customer Rating: 

Feb 22 2018
We stayed at the Coba 3 years in a row and this was the first time in Tulum. We had issues with the transfer bus waiting approximately one hour for people to arrive which delayed the time we got to our hotel. Overall we had a wonderful stay however, the service in the bars with the wait staff was horrible. We basically were ignored. We had an issue with our air conditioning in our room and my husband had to complain 3 times that we finally gave up and towards the end of our stay we received a call from the front desk to see if it was working which is unacceptable when you are paying for a vacation and expect the service to be what it should be.
Customer Rating: 

Upgraded room
Feb 15 2018
I paid for a upgraded room which I read allowed more benefits. I did not receive any of these benefits and I am not sure what I paid for.
Customer Rating: 

Feb 12 2018
Air conditioning did not work in our hotel room. We made multiple phone calls about this. Someone came to fix it once; it worked for a couple hours and stopped working again.
Customer Rating: 

Feb 09 2018
I love this place I would be here all the time if I could they were excellent made me feel like family that's a good feeling when your home away from home
Customer Rating: 

bahia tulum
Feb 07 2018
a great value. people are so very pleasant and helpful, and truly want you to enjoy yourself.
Customer Rating: 

Set expectations and you will love this place.
Feb 05 2018
This vacaction is quite reasonably priced and as such we expected a certain level of amenities. We knew we were not staying at The Ritz or on an exotic island with powdery white sand as far as the eye can see. There was some really great entertainment and some just OK entertainment. The ala carte restaurants were very good with excellent service. The buffets were well presented and provided a variety of dishes. The room was comfortable and we felt quite safe and secure. Where this property exceeded our expectations was in the welcoming and conscientious actions on the part of the staff. They were great.
Customer Rating: 

Grand Bahia Principe Tulum
Jan 18 2018
We stayed at this hotel from Dec. 31- Jan 6, 2018. Our room was hot (air conditioner didn't work and we got no response when we asked for it to be fixed. The patio door was firmly closed, so that was not it. Our room smelled like mold. The buffet food was ok, but got a little old after a few days. we had an excellent meal in the Italian restaurant and another superb meal in the Mexican restaurant. I have nothing but praise for everyone who worked in the resort, they were very friendly and helpful. We had spa services- pedicure, reflexology massage, relaxing massage, and facials. They were all first class. Our thanks especially to Desi (pronounced Daisy) and Barbara. This would probably be a good place for families. Barbara
Customer Rating: 

TripAdvisor Traveller Reviews
Great facilities, great food, beach not so good
Alejandra S,
Wed Apr 18 09:06:03 EDT 2018
My family and friend had a good time at the Bahia Principe Tulum, the facilities are well maintained and there are many people trying to make you feel welcomed, bring watershoes as the beach is very rocky and full of seaweed, we were told that the beach in Akumal was better but we had young kids 8 years old and we were not allowed to be in the Akumal beach. We stayed 14 nights and we were able to book 6 a la carte restaurants and the best were Mikado, Don Pablo and Tequila. You need to wake up early if you want to find a spot close to the pool area. Bring snacks if you are a person who likes to eat something in the room, as you are not allowed to take food from any of the buffets, besides the chips or cookies sold at the resort are wsy too expensive. Stay away from the Privilege sales people, everyday they were asking if we already went to the meeting, and it is kind of annoying. The check out was so slow, we had just 3 people in front of us and it took 35 minutes to get our turn, and we dont even know why was so slow as with our check out was only 2 minutes to do it. I think if the check out line says express check out, it should be express for everybody and change of rooms should be in another line. The food for the kids was ok, but it was not really good, but the food for grown ups was excellent. I might come back, I just did not like the service from the bartenders at the Caracolas bar, they were very rude with locals and if you did not give tips they give a crappy service.

Great Stay
Noah S,
Wed Apr 18 07:20:54 EDT 2018
My family, which was a group of 15, stayed here from April 4th-11th. When we got there, the check-in process went relatively smoothly. The villa I stayed in was villa 9. I would say the room we stayed in was better than the average hotel room. The beds were comfortable, but we had a couple of problems in our room with the phone not working, and part of the sofa being damaged on its lower board. Water from the shower doesn’t take long to heat up, and the bathtub has jets that can be used. The food was pretty good. In the main buffet there, they always had a wide variety of food from different cultures. They have a few other places around that you can check out as well. One night we went to a hibachi place that’s worth checking out, and another to a restaurant called “Tequila”. My family recognized Carlos from the main buffet as being particularly excellent in service. As far as entertainment, it’s hard to be bored while you’re staying at this place. They have many things to do in addition to swimming in the pools and Ocean. One thing of note is the entertainment team they have there. On a wall in the building with the main buffet, they have a list of events happening on certain days. The entertainment team runs these events, and they are not only fun to participate in, but also watch as well. During the day they often run activities like beach volleyball, Zumba, and musical chairs, and at night they have performances usually on the terrace, then at the theater immediately after. People who worked in this field that I would like to recognize are Paloma, Ernesto, Paulina & Mr. Fish, and the group of dancers that performed in the theater. While there is plenty on the resort to entertain you, we did a few things off of the resort as well. One thing we did off the resort was swim with dolphins. Doing this can be expensive, but it’s cool to see up close how well trained and beautiful these dolphins are. They even had a small part where we got to feed manatees, which was also cool. Another thing off the resort that we did was fishing. I was excited for this, but disappointed, because we spent a lot of time trolling as opposed to being stationary, and we only had one bite the whole time. It felt like an expensive boat ride in the ocean. One last thing we did off of the resort was see Chichén Itzá. It was cool to see a wonder of the world and learn of its history, but there are a lot of pushy merchants there. If you go there and they try to sell you a hat right away when you get out of the van, don’t buy it. They’ll be half of the offered price by the time you get up the stairs to enter (a lot of merchants in the area will try and barter. Price isn’t really a set thing with material items here.). One thing that I regret I didn’t get to do is swim in the cenotes. Definitely try to do this as I have heard a lot of great things about it.

April Girl's Trip
sshelt0n, Canal Fulton, Ohio
Sun Apr 15 17:47:21 EDT 2018
Check-in: Unfortnately, the main lobby is under construction and will be for some time. This means that the check in process occurs at small desks to the side of the bar, and the process was lengthier than expected. They needed all of our individual passport information, which I would have preferred to have done in advance. I booked directly through their website, so I'm unsure why this information wasn't obtained prior to arrival. Also, the check-in was done by a newer employee, and we didn't get much of an explanation of the grounds, where tour desks were located, about entertainment, or anything really besides a small map with brief explanation. Resort Grounds/Beach: The resort itself is beautiful, with well maintained and colorful grounds, and gorgeous pool areas with plenty of space to spread out and swim. There are a lot of shade options between the pool and beach areas, but they fill up fast so plan to arrive early if you need the shade. The beach is beautiful, but is sectioned off with ropes, buoys, and in some places, cement barriers/wavebreakers. I didn't mind the barriers, as it created a calmer area to swim and attracted fish for snorkeling. I've been to beaches in Cancun where they are scenic and the view is unspoiled, but the water is too rough to even venture into. If you enjoy snorkeling, the best areas we found were by the luxury Akumal resort, which is about a ten minute walk down the beach from the Tulum resort. Go to the section that has the wooden pier, and snorkel all along the perimeter of the blue rope. Also, if you go just a bit farther down the beach, there is another smaller section of beach that is calm and roped off, and also has lots of fish to see. Just to name a few, I saw a family of squid, parrotfish, angelfish, butterfly fish, sergeant majors, blue wrasse, lionfish, peacock flounder, hermit crabs, and a stonefish. The stonefish was nestled on the bottom near the concrete barrier, and was camouflaged so well I would have missed it had I not been intently watching some hermit crabs right beside it. Another snorkeler informed me that it was a stonefish, and I did some of my own research and concluded that it was indeed. I'd highly recommend wearing watershoes at the beach here, as stepping on a stonefish can be fatal, and because I also observed many black urchins in the shallow waters. Also, if you can avoid the "kayak police", there is a reef just beyond the roped off section in front of that wooden pier. We spent about twenty minutes exploring before we were forced to turn around. I wish I had done more research, because if that area isn't protected by the government, than they shouldn't be allowed to control where you snorkel! TIP*** Bring your own beach towel. Why? Because the luxury Akumal section (with the best beach) will kick you out if they see your bright blue Tulum towels on any of their beach chairs. It happened to us, despite their being multiple empty chairs around us. The next day we used our own personal beach towels instead, and no one was the wiser! Rooms: We had a third floor room in Villa 1, and were delighted to have a partial ocean view. The room was exceptionally clean, and they did a great job with daily cleanings to keep it that way. The rooms are nothing fancy, but they are nice and more than adequate. We did have an issue with our toilet, and also our fuse switch flipping when we used our hairdryers. Concierge sent maintenance immediately both times to address our concerns. The huge bottles of water supplied were greatly appreciated. Noise was an issue on several nights, as we were so close to the main pools and bar, but a pair of ear plugs fixed that! Aside from the noise, it was a very convenient location to be so close to everything. The carts running back and forth are a great option though if you need transportation. Restaurants/Food- I'm a bit of a foodie, and so I was disappointed by the food here. First of all, you basically have one buffet to eat all of your meals. The Grand buffet serves breakfast, lunch, and dinner. There is a snackbar also available with a few other choices (also a buffet), but its mostly the same options as the Grand Buffet. I had heard that the Gran Tortuga and Tequila restaurant also served breakfast and lunch, and went to each hoping to experience an actual menu, but these were just smaller buffet extensions of the Grand Buffet. The issue I have with the buffet is that there is certainly a great quantity of food, but I feel the overall quality of all of it is not great. I'd rather have a smaller selection of delicious, quality food than an overwhelming amount that is just so-so. Honestly, this resort could really benefit from installing an outdoor stone pizza oven, and serve guests custom freshly made pizza's. It definitely needs to add something! Reservations- beware of making a la carte reservations through the resort app. I had researched and read reviews and knew we needed to book the reservations immediately upon arrival, and had downloaded the app in advance while still in the US. I accessed the app as soon as we were in our rooms, and selected the restaurant, date, and time through the app, and was shown a screen that said my reservation had been confirmed. When we arrived to Tequila restaurant a few days later, we were told they had no record of our reservation, and we were then made to stand to the side while they seated multiple people who had come in after us. The manager, Gabriel, was rude. We continued to stand there as several phone calls were made to check into our "situation". Honestly, we were made to stand off to the side for 15 minutes, and were treated like we were attempting to commit a crime or something. It was ridiculous, and just poor customer service. Something needs to be done to improve the entire a la carte process. I will say that Katy from the Tequila restaurant did finally make things right, and gave great customer service, Gabriel should take a lesson from her. They need to add more restaurants to service their customers, as it is clear they book up days in advance, and thats with limiting the number of reservations you can make in the first place. The Wifi on this resort is spotty and inadequate, and simply not functional enough to support the use of their reservation App. Make your reservations in person at the desk! Tours/Entertainment- I'd skip the Mayan ruins at Tulum. Its a tourist trap, and the guides are not very consistent in their "histories/explanations" of events. Not to mention, its incredibly hot in addition to crowded! We chose the underground Cenote and Akumal snorkel through the Coming2 tour desk, and absolutely loved it. We swam through cenote Caracol, and had an unbelievable, unique, and uncrowded experience. The highlight of our trip! As far as evening entertainment, there is a brochure in your room that details the program of events at different resorts. Unfortunately, we didn't find this brochure until the last day, so make sure to look for it! We attended one show, and the dancers were high energy and fairly talented. Nothing spectacular, though! In closing, this was a great experience and fun trip, but I'm just not positive I'd return. There are so so many options out there in terms of resorts, and as I said before, food is a big deal to me. This resort offers a vast array and quantity of food at the buffet, but they could really benefit from adding a couple specialty/higher quality items.

Mariano N,
Sun Apr 15 11:44:28 EDT 2018
While I was away an housekeeping person opened my safe and stole 2500 euros. The same evening, before I left my room to go to dinner I opened the safe to take some money in case I wanted to buy something at the haciendas. Once I opened the safe I immediatly noticed that my bundle of banknotes was the size as it was earlier. I counted it and there was missing exactly 2500 euros. The first thing I did was to go at the reception, there they made me talk with a young guy (he is about 30 I guess) which presented himself as a manager. After I explained the facts, he walked in my room with two security guys. There they took photos of all the money that me and my family had. And then (THIS IS OUTRAGEOUS) they searched every spot of my room as I was hiding something. When they finished they (THIS IS WAY TOO OUTRAGEOUS) went to my son's room and serched it too, as my own sons were the thieves. When they (obviously) haven't found anything they used a device to read the list of who accessed in my room. Before they proceeded they asked me if I had intention to report the robbery at the police, making me understand that the process would have been very long and they wouldn't have helped me, so I declined and I didn't report it to the police, because I was leaving in four days. So they told me to wait 3 days, in which they would have made an "investigation" (LOL, I can not help laughing). So I did, and after three days they told me that only people of the cleaning staff accessed in my room, and they can't do anything about it (as it was needed an investigation). After that I decide to pass over it, and enjoy the rest of my vacation. The most exhilarating thing happened some evening after the fact. We booked a dinner at Tequila restaurant, and guess who was the person who take us at our table???? YES! He was him! The manager! A 30 years old guy, who apparently couldn't even grow a beard. There all our suspicions became beliefs. It is clear that is an organized system by the cleaning staff. Someone rob a substancial amount of money, once the robbery is reported who is called is always the same guy and the same two security guys, they make up the story of the "investigations" (LOOL, really I can not help laughing, seriously!) and finally they share the loot. The facility is very beautiful but food is disgusting, bars are poor and the barmen can't even make a decent mojito. The beach is not really a beach, the sea area is restricted by gigantic plastic bags that should stop the seaweeds, but they don't. I've been 7 or 8 times in the Caribbean area, and this is been way the worst I have experienced.

A Home Away From Home
PinkPrincess161, Liverpool, United Kingdom
Sun Apr 15 10:45:39 EDT 2018
This was my 4th visit to this resort and it did not disappoint. I visited with my family and stayed for 2 weeks. The whole resort is beautiful and there is a lovely, calm and laid-back atmosphere from the moment you arrive. The staff go above and beyond to keep the whole place looking clean and spotless. In terms of entertainment, the animation team this time were exceptional. Jonath and Valentin were particularly friendly and welcoming. They work very hard to make guests happy. The range of entertainment and activities is great and there are fun shows for the kids like 'The Lion King' and 'Frozen'. The Michael Jackson show is fantastic. All of the shows for adults at Tulum were mostly dance shows and they were fabulous but it would be nice to see a bigger variety of acts in the future. During one of our visits, there was a 'Grease' show and that was great because it included dancing, singing and acting. The food at Bahia PrĂ­ncipe Tulum is wonderful. We loved eating at the main buffet because the choice was excellent. There were some servers who gave particularly good service. Severiano, Michaela and Carlos were outstanding and took good care of us. We found that the service in the second buffet room (behind the buffet area) was better than the service in the larger room because there were less tables. We did give tips when we thought our service was good but you do not need to tip. You will still get good service without tipping. The pools are lovely and well maintained. We stayed around the main pool because that's where all the entertainment is. There are two quieter pools though if that is what you prefer. Our room was lovely and always clean. At first we were put in a room that was at the end of the resort but we wanted to be closer to the main reception and pool so we requested a room change and the reception staff were only too happy to help. We did have to wait one night for a closer room to be available but we didn't mind and the room we got was worth waiting for. Overall, this resort is amazing and it has become a second home to me and my family. We have never been disappointed during any of our visits and we hope to return again next year.

The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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