Cancun

Dreams Tulum Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Jr Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory & extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 & under Stay, Play & Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.

Find more information about Dreams Resorts & Spas.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Located between Playa del Carmen and Tulum and 75 minute drive south of Cancun International airport Dreams Tulum is situated along a stretch of magnificent white sand beach in the Riviera Maya.
Address:



MX
Local Phone: 011-52-984-871-3
Toll Free Phone: 1-866-2DREAMS
Fax: 011 52 984 871 3353
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Main Activities pool with swim up bar and a Quite Pool plus a refreshing cool water pond "Cenote".
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Raquet Rental Fees: Not available.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Volleyball, American football, soccer, bocce ball, table games
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The magnificent colonial architecture of Dreams Tulum provides the perfect setting to unwind or discover. Enjoy the turquoise water and white sandy beach, tour the Mayan Ruins or explore the cenote caves and tunnels. It is only 5 minutes from the ancient ruins of Tulum. Luxurious accommodations, concierge desk services 24 hours, beautiful rooms with full ocean or garden views. AMResorts will now be welcoming small dogs. Beach: Beautiful private white sand beach. No vendors. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 431
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
DELUXE GARDEN VIEW ADULTS ONLY
Adults Only. King bed or two doubles. Garden view. Maximum occupancy: 3 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS OCEAN VIEW
547 sq. ft., King or 2 doubles, Ocean-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Secrets box for room service, Cable TV, CD/DVD palyer, iPod docking station, Mini-bar, Wireless internet ($), Safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS GARDENVIEW
547 sq. ft., King or 2 doubles, Garden-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Cable TV, CD/DVD player, iPod dock station, Mini-bar, Wireless internet ($), Hairdryer, Safe, Secret box for room service.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS GDN SWIMOUT
King bed and a separate area with two sofas. Garden view and private terrace and direct swim-out access to swimming pool. Max. occupancy: 2 adults and 1 child.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
HACIENDA PREFERRED CLUB SUITE
623 sq. ft., King bed, Partial ocean-view balcony with hammock, Located in Hacienda section, Bathroom with shower & jacuzzi, Private concierge service, Cable TV, CD/DVD player, iPod dock station, Minibar, Wireless internet ($), Hairdryer, Ceiling fan
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN ADULTS
King bed and separate area with sofa. Garden view. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFCLB DLX GDN SWIMOUT ADULTS
King or two double beds. Separate living area with sofa. Direct swim-out access. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB HONEYMOON SUITE
628 sq. ft., King bed, Separate living area with sofa, Ocean or garden view, Bathroomwith shower & jacuzzi tub, VIP amenities, Concierge service, Balcony or terrace, Secrets box for room service, Wirelss internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE OCEAN VIEW
451 sq. ft., King or 2 doubles, Ocean-view balcony or terrace w/hammock, Located in the Hacienda section, Bathroom with tub & bidet, Mini-bar, iPod docking station, Wireless internet ($), Safe, Ceiling Fan, Hairdryer, Cable TV, DVD/CD player.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW
451 sq. ft., Hacienda style room with colonial decoration. king or 2 doubles, Bathroom with shower & bidet, Balcony or terrace with hammock, 29" TV, DVD/CD player, Mini-bar, Room safe, Coffee maker, Iron, Ipod docking station, Wireless internet access ($)
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS OCEAN FRONT
547 sq. ft., King bed, Living area with sofa, Bathroom with shower and jacuzzi tub, VIP amenities, Concierge service, Ocean front with private balcony or terrace, Secrets box for room service, Wireless internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLB JRS GDN SWIMOUT ADULT
King bed and a separate area with two sofas. Garden view.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLUB DELUXE GDN SWIMOUT
King bed or two double beds, separate living area with sofa, privcate terrace and a beautiful direct swim-out access to swimming pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN VIEW
Other Amenities -
Kitchen
DELUXE JUNIOR SUITE OCEAN VIEW
515 sq. ft., King bed, Ocean-view, Balcony with hammock (except 3rd floor), Located in Hacienda section, Living area with sofa, Bathtub, VIP amenities, Concierge service Cable TV, iPod docking station, Mini-bar, Wireless internet ($), Hairdryer.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE JUNIORSUITE GARDEN VIEW
515 sq. ft., King bed, Garden-view balcony or terrace w/hammock, Located in the Hacienda section, Living area with 2 day beds, Shower, Tub, Private Concierge service, iPod docking station, Wireless internet ($), Mini-bar, Safe, Ceiling fan, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Dreams Tulum Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Bordeaux Restaurant is adults only
There are 8 Restaurants at Dreams Tulum Resort & Spa:
Bordeaux Restaurant - la carte French cuisine presented in a quiet and romantic seaside setting Dress is casual elegance. la carte dinner only from 6:00pm to 11:00pm
World Cafe Main Restaurant - Casual attire: Continental brkfst 6:30am-7am, buffet brkfst 7am-10:30am buffet lunch 12:30pm-3pm, buffet dinner 6:30pm-11pm. Special Kids Corner Continental & Mexican cuisine with specialty items & classics.
Sea Side Grill Restaurant - Casual attire: A la carte lunch 12pm-5pm, a la carte dinner 6:30pm-10:30pm located on the beach light snacks or full meals for lunch & steakhouse for dinner
Himitsu Restaurant - A la carte Pan-Asian and Hibachi delicacies in an elegant Asian atmosphere. Dress is casual elegance. Dinner from 6:00 pm to 10:30 pm.
Portofino Restaurant - Traditional la carte Italian specialties. Dress is casual elegance. Open for la carte dinner from 6:00 pm to 10:30 pm
24 Hour Room Service -
El Patio Restaurant - A la carte gourmet dishes in a contemporary Mexican ambience. Casual attire. Open daily for lunch from 11:00 am to 5:00 pm. la carte dinner from 6:30 pm to 10:30 pm.
Gohan - Susi Bar with the best Japanese delicacies.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Soccer field, beach volleyball, board games, shuffle board, and introductory scuba lesson.
Nightly Activities & Entertainment:
Theme beach parties, open air theater, movie every night at the beach, karaoke, disco night, casino night
CHILDREN'S PROGRAMS
Children should be at least 1.80 ft. tall, daily games, activities & fun, children must wear a swimming suit or nappy for health reason, the maximum depth is 1.48ft. Adults are not allowed, Open:10:00am-12:30pm & 3:00pm-6:00pm all year long.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4174 Recommend
4174 past Apple Vacationers would recommend Dreams Tulum Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5594reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Entertainment staff 👍
STEPHEN S.
Nov 10 2018
The entertainment staff work very hard and is very good. Best shows I have seen in awhile
Customer Rating: 

TEST
Beautiful
CYNTHIA M.
Sep 01 2018
We came here for our wedding and couldn't be more satisfied. The resort is beautiful and the staff are so friendly. All of our guest loved the hotel and plan on coming back soon. The attention the staff had with us was good. The wedding coordinator did a beautiful job on our wedding. We could not be more happy with how it turned out. We plan on going back soon. Beautiful views and super attentive staff.
Customer Rating: 

TEST
Encountered some issues.
CINDY N.
Jul 23 2018
My check-in experience was already not a great start. I stayed for 4 nights but the front desk lady kept insisting that I only booked for 3 nights and she argued with me. 5 minutes later, she got back to me and said "oh I found your second reservation for the last night but I told her it should be under 1 reservation and she argued with me again. I really dont think it's a good idea to argue with your guests until you actually try to make the effort to see what you can do. I felt like she was rushing the whole check-in and even forgot to give us the right amount of keys and we had to wait for her to give us the remaining key cards outside the balcony. I booked 2 rooms and both have leaking issues that we had to call for maintenance. The next morning we did not have water in our room. My nephew was in the middle of showering and tried to turn on the shower but all the water got shut down. I called the housekeeping department and other then apologizing, she did not offer us any help even when I told her my nephew is still cover in soap. I had to grab the bottled water in the fridge to give to him to rinse off and go to the pool. She said it'll get fixed in 1 or 2 hours but it ended up to be the whole day and we couldnt wash up for dinner. There was no words from the management regarding the water issue and was seemed like nothing had happened.
Customer Rating: 

TEST
Okay
JENNA W.
Jun 24 2018
Resort was beautiful and the food was great. Room was musty with lots of roaches and other critters. Daily room service was inconsistent. Resort was not equipped to entertain guest while raining.
Customer Rating: 

TEST
Enjoyable Stay
JESSICA H.
Apr 05 2018
We traveled to Tulum Dreams for a family anniversary, and enjoyed our stay for the most part. It was a very family-friendly resort which was great for our multi-generational group. The hotel rooms are adequate, but small. We had some hiccups traveling with Frontier airlines-baggage fees, fees to ensure seats together, etc. Tulum Dreams was also unable to get all 4 of our hotel rooms together, which was a bit of a disappointment.
Customer Rating: 

TEST
Excellent Property
CHAD M.
Mar 11 2018
The resort property and its staff are top notch. Food and drink options were amazing, and the restaurant staff goes out of their way to accommodate for food allergies. Highly recommend this property!
Customer Rating: 

TEST
Wonderful Resort and Wonderful Staff
KELSEY H.
Feb 22 2018
The staff at this resort was phenomenal, Wili took great care of our room, Benito Mojito found us a great list of non-alcoholic fruity drinks and Claudia Xool took great care of us at the restaurants. It was pretty humid in our room, but other than that the whole experience was phenomenal and we would definitely stay again!
Customer Rating: 

TEST
Great Resort
THOMAS M.
Feb 15 2018
Loved the time spent here. Would definitely go back.
Customer Rating: 

TEST
Incorrect rating
TODD V.
Feb 01 2018
We stayed at this resort due to it's 6 golden apple rating. I wouldn't rate it that high. I would rate it maybe 4 golden apples. It's a decent resort. The people were nice. The beach wasn't that great, lots of rocks. We saw people fall every day stepping on those rocks. The food wasn't very good and there wasn't enough selection in my opinion. There's no reason to go to the city of Tulum either really. Not that it's bad, it's just not what I expected.
Customer Rating: 

TEST
Great Hotel and Staff
ZACHARY C.
Jan 29 2018
Dreams Tulum was great! Took about 1.5 hours to get here from the Cancun airport but worth the drive. Hotel is secluded and not in the hotel zone. You can walk the beach in either direction for quite awhile. Beach is gorgeous. Entertainment staff is fun and great at their job. Rooms were clean. Food was pretty good! Expect a sales pitch with hotel coupons and deals right after check in, if not interested just let them finish their pitch (about 5 minutes), tell them no thanks and you can get on with your vacation.
Customer Rating: 

TEST
JOSEPH L.
Jan 03 2018
Our trip was quite good however our first day while waiting to be able to access our room, we went to grab lunch. Attempting to wash up for lunch we discovered that the restrooms had no water. I reported the issue to the hostess and she seemed unaware. She showed me to another restroom that also had no water. I again reported this issue to the hostess and again she seemed surprised. Not the best start to our trip. It was resolved during our meal. That same evening we discovered that our room did not have any hot water. We reported the issue. No one showed up to repair and no one called to update us. We called again and were told that it was a resort wide problem. It took several hours to resolve. Strange that we found ourselves having to resort water issues 4 times on our first day.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
WEDDING WEEK WITH FRIENDS AND FAMILY -74 total! BEST DAY EVER!
ktlpuyo, Bogota, Colombia
Wed Nov 14 04:12:29 EST 2018
I do not even know where to begin!!! We got engaged in January 2018, and began talking about where we wanted to get married. He is family are from Colombia and myself and mine from the USA. We wanted a location that was somewhat central and easy to get to for everyone. We had looked online for a few weeks and our travel agent sent us DREAMS. We checked the prices, reviews, and MOST importantly, wedding reviews. Not only did we want something centrally located but also affordable for family and friends. Out of all the things we were looking for this place had the combination of affordable AND great wedding reviews. I will start with our stay and comments from family and friends. SO MANY people told us all week long how much they liked the resort, the staff, the food, the bar options, the pools, EVERYTHING! SEVERAL of the staff members even remembered our guests by name on a daily basis. SUEMY ( I think that is how you spell it) is a server by the pool, she remembered EVERYTHING! Even what people were drinking throughout the day. The day after the wedding she asked all about it, like I mean she genuinely cared about everything and even asked where my brother was that day. The resort itself has many options for restaurants, we never had any problems getting into any of them. I love that the food at the buffet seemed fresh and had many healthy options. I love the hacienda feel of the hotel itself. The hotel grounds are absolutely beautiful. I commented to my husband one day that i felt like we always saw people working around the hotel grounds and he said "yeah, and it shows, because everything is nice and taken care of." I cold go on and on and on about the staff. Some of the people just to mention that were super nice and helpful are Dayana and Jessica from the photoshop, Julia our wedding photographer, Nayeli our wedding coordinator (which I am saving the last paragraph for her and the wedding)! If I forgot anyone from the resort that was kind and helpful I am sorry but I honestly would not change a thing! THANK YOU! OUR WEDDING-BEST DAY EVER!!! I WISH WE COULD DO IT AGAIN!!! When having a destination wedding, you worry about a of things; especially if you have not been to the place before. We were taking a HUGE chance, while hoping and praying for the best. NAYELI was amazing from one day. We had a total of 74 guests, including ourselves. Keeping in tough with her was great and such a relief. She answered every question we had and was super helpful.She took care of everything. She clarified every question we had and was overall absolutely amazing. You can definitely tell SHE KNOWS WHAT SHE IS DOING! She was amazing and made me feel at ease. We also booked the bridal suite for that day and that was perfect too! I am so happy we did that! They had a cart transport us to the ceremony area and everything. The ceremony was also perfect and flowed so nicely. Our cocktail hour was on the terrace, which I loved so people could sit in the air condition if they wanted or needed. Our reception was in the secret garden which, at first, I was a little hesitant about but am so thankful it was in that location. I loved how private it was and just everything about it!!! I am NOT kidding when I say I wish I could do it ALLLLLLLL, ALLLLLLLL over again! It was an amazing week and I would not change a thing!!! Small details: Ceremony: on the beach 4-5pm Cocktail hour: on the terrace 5-6pm Reception: Secret garden 6-10pm THEN WHOEVER WANTED TO JOIN- We went to the hotel bar/disco to continue dancing, partying and drinking! EVERYTHING WAS SO PERFECT! They cater to: families, adults, elderly, children, couples, young people, EVERYTHING and EVERYONE! If you are looking for a place to have a destination wedding THIS IS YOUR PLACE! YOU WILL NOT REGRET IT!

Wedding
Pioneer28341468376,
Mon Nov 12 17:08:50 EST 2018
We chose Dreams Tulum because of their semi private beach and the resort is the only one on its own. Our wedding coordinator Yesenia was amazing after countless emails she captured our vision our wedding was magical. The Dreams photo crew (Julia) was great she captured intimate moments of my daughter I will cherish. Her eye is amazing and she gets the job done quick. The resort has plenty of entertainment our family enjoyed their stay. I would recommend Dreams Tulum to anyone that is wanting to plan a destination wedding. Our ceremony was wonderful I can’t wait to receive our video Victor did a great ceremony we wanted him to marry us he’s great we had our whole family crying. Dreams Tulum will forever have a special place in our hearts.

Went for a wedding
Ilimak,
Mon Nov 12 09:35:00 EST 2018
Went for a wedding, which in and of itself was beautiful, but that's about the best thing I can say about the Dreams Tulum experience. While the property is located on a beautiful stretch of beach and the building exteriors are well-kept, the rooms are not. Specifically, we stayed in a Deluxe Ocean room with a great view, but the mildew smell was overwhelming and never subsided. They must know it's a problem because they provide an incense holder and matches, but only one stick of incense (made no sense). As soon as the incense burned out, we were again plagued by the smell of mildew. Also, the bathroom was a big let down and felt unclean, which was due to the rusted and peeling chrome fixtures in the toilet and shower stalls. The beach and pool were fine, but the drinks were underwhelming with barely any alcohol and the frozen drinks all had a saccharine aftertaste. The food was just bad -- especially at the Mexican (go figure) and Japanese restaurants (seated, not hibachi). The Japanese restaurant was particularly bad as we waited for almost an hour to be served and one member of our party of 12 never received their entree. The World Cafe was best for breakfast and the omelet station was the best option by far. As far as all-inclusives, it's middle of the road -- I've been at better and worse. That said, I don't plan to return to Dreams Tulum and will not be recommending it to others. If you are expecting a luxury vacation this is not is.

What a perfect stay - the staff make this place unforgettable
Fenella F, London, United Kingdom
Mon Nov 12 03:03:26 EST 2018
I would recommend this property to anyone looking for 5* service, fantastic rooms, beautiful pool and beach areas. I stayed for a week with my husband in the preferred area, I would recommend this upgrade for access to a private beach area, and swim up pools. No question is too big or small for the staff who relish in making your stay as memorable as possible. Our highlights other than general chillaxing were the teppanyaki chef (remember to book), and Brazilian performance. Other recommendations: snorkeling at Dos Ojos, Coba (wow remember to hire bikes), and catamaran snorkeling (book from tour desk). Big shout outs to the following staff who were incredible: Ana, Limberth, Benito and Alfredo on the preferred beach/pool. Silvia in the preferred lounge, Luis at the swim out pool, Arturo at Bordeaux and Luis on the tour desk. All of the bell boys are excellent. Thanks for being amazing and making our anniversary one to remember!

Great Property - Exactly what we expected, fantastic staff
kateandevesmom, Minneapolis
Sun Nov 11 05:55:32 EST 2018
My brother got married here and it was perfect, the staff did a great job and the photos are fantastic. The hotel was exactly what we expected given what we paid - not an over the top 5 stars but lovely resort with plenty to do and fantastic staff. Yes, there is seaweed on the beach. We stayed an hour north of this location last year and there was seaweed on the beach there too. If you are surprised by this when you get there you didn't do your homework. The staff works like mad to keep the beach clear and do nice job. The room was just what we needed, the lay out of the resort was easy (not too big) and the pools were perfect. Plenty of food options, we loved the seaside restaurant for dinner - it has a great ocean breeze. Italian restaurant was really good too. Can't stress enough how helpful and lovely the staff was - from front desk to photo shop to gift shop to restaurants. Thanks Dreams!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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