Cancun

Dreams Tulum Resort & Spa


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Unlimited-Luxury®   All Inclusive    

Exceptional Values!
Extra Value: Unlimited Connectivity:
Unlimited Connectivity: Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Honeymoon Suite or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Families: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for snorkeling, catamarans, windsurfing, kayaking, and jumping on the ocean trampoline. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Choose from magnificent dining options featuring six la carte and one buffet-style restaurant. Dine at the Seaside Grill, an la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Seven bars, including pool and beachside, are perfect places to make new friends. As part of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am. (transportation costs are not included).

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.

Find more information about Dreams Resorts & Spas.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system. Other green initiatives include programs for turtle protection and tree planting, as well as the sale of sustainable jewelry, art, and fashion through Made in Mexico, Art with Sense.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Year's Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Located between Playa del Carmen and Tulum and 75 minute drive south of Cancun International airport Dreams Tulum is situated along a stretch of magnificent white sand beach in the Riviera Maya.
Address:



MX
Local Phone: 011-52-984-871-3
Toll Free Phone: 1-866-2DREAMS
Fax: 011 52 984 871 3353
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Main Activities pool with swim up bar and a Quite Pool plus a refreshing cool water pond "Cenote".
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Raquet Rental Fees: Not available.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Volleyball, American football, soccer, bocce ball, table games
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The magnificent colonial architecture of Dreams Tulum provides the perfect setting to unwind or discover. Enjoy the turquoise water and white sandy beach, tour the Mayan Ruins or explore the cenote caves and tunnels. It is only 5 minutes from the ancient ruins of Tulum. Luxurious accommodations, concierge desk services 24 hours , beautiful rooms with full ocean or garden views Beach: Beautiful private white sand beach. No vendors. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 431
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
ROOM TYPES
PREF CLB JRS GDN SWIMOUT ADULT
King bed and a separate area with two sofas. Garden view.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLUB DELUXE GDN SWIMOUT
King bed or two double beds, separate living area with sofa, privcate terrace and a beautiful direct swim-out access to swimming pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE OCEAN VIEW
515 sq. ft., King bed, Ocean-view, Balcony with hammock (except 3rd floor), Located in Hacienda section, Living area with sofa, Bathtub, VIP amenities, Concierge service Cable TV, iPod docking station, Mini-bar, Wireless internet ($), Hairdryer.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN VIEW
515 sq. ft., King bed, Garden-view balcony or terrace w/hammock, Located in the Hacienda section, Living area with 2 day beds, Shower, Tub, Private Concierge service, iPod docking station, Wireless internet ($), Mini-bar, Safe, Ceiling fan, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW ADULTS ONLY
Adults Only. King bed or two doubles. Garden view. Maximum occupancy: 3 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS OCEAN VIEW
547 sq. ft., King or 2 doubles, Ocean-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Secrets box for room service, Cable TV, CD/DVD palyer, iPod docking station, Mini-bar, Wireless internet ($), Safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS GARDENVIEW
547 sq. ft., King or 2 doubles, Garden-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Cable TV, CD/DVD player, iPod dock station, Mini-bar, Wireless internet ($), Hairdryer, Safe, Secret box for room service.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS GDN SWIMOUT
King bed and a separate area with two sofas. Garden view and private terrace and direct swim-out access to swimming pool. Max. occupancy: 2 adults and 1 child.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
HACIENDA PREFERRED CLUB SUITE
623 sq. ft., King bed, Partial ocean-view balcony with hammock, Located in Hacienda section, Bathroom with shower & jacuzzi, Private concierge service, Cable TV, CD/DVD player, iPod dock station, Minibar, Wireless internet ($), Hairdryer, Ceiling fan
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN ADULTS
King bed and separate area with sofa. Garden view. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFCLB DLX GDN SWIMOUT ADULTS
King or two double beds. Separate living area with sofa. Direct swim-out access. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB HONEYMOON SUITE
628 sq. ft., King bed, Separate living area with sofa, Ocean or garden view, Bathroomwith shower & jacuzzi tub, VIP amenities, Concierge service, Balcony or terrace, Secrets box for room service, Wirelss internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE OCEAN VIEW
451 sq. ft., King or 2 doubles, Ocean-view balcony or terrace w/hammock, Located in the Hacienda section, Bathroom with tub & bidet, Mini-bar, iPod docking station, Wireless internet ($), Safe, Ceiling Fan, Hairdryer, Cable TV, DVD/CD player.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW
451 sq. ft., Hacienda style room with colonial decoration. king or 2 doubles, Bathroom with shower & bidet, Balcony or terrace with hammock, 29" TV, DVD/CD player, Mini-bar, Room safe, Coffee maker, Iron, Ipod docking station, Wireless internet access ($)
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS OCEAN FRONT
547 sq. ft., King bed, Living area with sofa, Bathroom with shower and jacuzzi tub, VIP amenities, Concierge service, Ocean front with private balcony or terrace, Secrets box for room service, Wireless internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Dreams Tulum Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Bordeaux Restaurant is adults only
There are 8 Restaurants at Dreams Tulum Resort & Spa:
Himitsu Restaurant - A la carte Pan-Asian and Hibachi delicacies in an elegant Asian atmosphere. Dress is casual elegance. Dinner from 6:00 pm to 10:30 pm.
Portofino Restaurant - Traditional la carte Italian specialties. Dress is casual elegance. Open for la carte dinner from 6:00 pm to 10:30 pm
24 Hour Room Service -
El Patio Restaurant - A la carte gourmet dishes in a contemporary Mexican ambience. Casual attire. Open daily for lunch from 11:00 am to 5:00 pm. la carte dinner from 6:30 pm to 10:30 pm.
Gohan - Susi Bar with the best Japanese delicacies.
Bordeaux Restaurant - la carte French cuisine presented in a quiet and romantic seaside setting Dress is casual elegance. la carte dinner only from 6:00pm to 11:00pm
World Cafe Main Restaurant - Casual attire: Continental brkfst 6:30am-7am, buffet brkfst 7am-10:30am buffet lunch 12:30pm-3pm, buffet dinner 6:30pm-11pm. Special Kids Corner Continental & Mexican cuisine with specialty items & classics.
Sea Side Grill Restaurant - Casual attire: A la carte lunch 12pm-5pm, a la carte dinner 6:30pm-10:30pm located on the beach light snacks or full meals for lunch & steakhouse for dinner
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Soccer field, beach volleyball, board games, shuffle board, and introductory scuba lesson.
Nightly Activities & Entertainment:
Theme beach parties, open air theater, movie every night at the beach, karaoke, disco night, casino night
CHILDREN'S PROGRAMS
Explorer's Kids Club (ages 3-12yrs). Kids will enjoy arts & crafts, sandcastle competitions, weekly camp out adventure. There are also movies at the Movie Theater. Open from 9:00 a.m. to 10:00 p.m.
Applicable Ages: 3 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4174 Recommend
4174 past Apple Vacationers would recommend Dreams Tulum Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 4543reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Service staff was wonderful.....but
MARY K.
Nov 12 2017
There was a puddle in our room when we arrived. The thermostat would not go below 20 C, and to sleep that is low enough. The first night it did not get below 21 C, so I went to the front desk and told them about it and they said maintenance will be right there---well and hour or so later they showed up. That only resulted in a 1 less degree in temp. Then Sunday, all of a sudden my key and my husbands key did not work. I went, yet again, and there happen to be more people with the same problem. Don't know what that was about. Unfortunately, there were about 3 or 4 groups checking in while I needed to get my key reprogrammed. Not very good. I I I believe management needs to look into what they are doing that is creating such problems. The massage therapists were great! I wish Silvia lived near me in IL!
Customer Rating: 

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Extremely clean but.....
JOHN C.
Jul 30 2017
The pool deck area needs resurfacing, one can see the rusty rebar in areas that guests have to walk on. In other areas it's so rough you can almost cut your feet. Everyone wants a tip, even for saying hello. Kind of annoying, don't mind tipping but only do it for great service.
Customer Rating: 

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Quality Vacation
TRAVIS D.
Jun 22 2017
This is the second time we have been to the Dreams Tulum (about 5 years apart). It did not disappoint. It is nice to have a private beach, great landscaping, excellent food. The only downsides were longer wait times at some of the nicer restaurants and the cleaning staff seemed short staffed (it was our anniversary and we did not get any of the complimentaries that came along with the anniversary stay). Overall, we had a wonderful vacation and would recommend to friends and family.
Customer Rating: 

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Dreams Tulum
KURT K.
Jun 16 2017
1. the dolphin pool needs redone in areas, and take off that popcorn finish at the pool bar. 2. Can you please announce what the entertainment team is doing in other areas. Maybe just a FYI 10 minutes to beach volleyball. 3. Some restaurants took 2 hours to eat. We were seated right away but it took forever in between courses. 4. others in our party did not receive maid service till like 5:30 at night then the turndown was like 1/2 hour later.
Customer Rating: 

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Beautiful experience!
RONALD V.
May 18 2017
This is our 1st Apple vacation and 1st all-inclusive vacation. It was exactly what we were hoping for the celebration of our 25th wedding anniversary. The service was impeccable and the food excellent. It is a nice size hotel - it still felt intimate not huge. We went at a good time of year I would believe- early May before the busy summer and family season. It didn't feel crowded and having meals in the restaurants was not a problem in terms of waiting. Lovely vacation!!
Customer Rating: 

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Less Than Expected
KENNETH K.
May 11 2017
Staff was friendly, but we frequently received wrong information. For example, showed up for ping pong tournament and no one was there, no sign, no one who had the info. Asked about a special dinner that was advertised and said, ask your waiter, and the waiter knew nothing. All food that should have been hot temperature-wise was, at best, lukewarm. The beach was not very good, small narrow entrance with no rocks, but once in and passed the rocks, it was fine. Sometimes we had evening maid service but mostly did not. The best part of the resort was the friendly staff, even though they gave wrong info. We booked one snorkel trip through Apple rep. That day was windy and water choppy. Before we got on the catamaran we asked the captain if we were going to be able to snorkel and were advised Oh yes. We all boarded, about 14 people, pulled away from the dock in a calm channel, and not one minute later they announce no snorkeling due to wind and choppy sea. It was very rough. They KNEW but didn't say anything until we pulled away and were, quite literally, a captive audience. When I said to the captain, you had to have know, she wagged her finger in front of my face and said, we do not lie.
Customer Rating: 

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Dreams Tulum
AMY G.
Apr 24 2017
Older hotel that could use a refresh. Long drive from airport. Beach was not the sugar white clean beach that I expected. Too much seaweed in the water. I didn't even go in. Strong sulfur, sewage smell in the pool/beach area. Would have preferred a newer property closer to the airport.
Customer Rating: 

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3'rd time's the charm!!!!
GARRY G.
Mar 12 2017
This was our third stay and wow it hit on every level. Amazing stay with amazing service !!
Customer Rating: 

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Had a fantastic time
GARY B.
Feb 23 2017
The only bad thing about our stay at Dreams Tulum was that the time spent there was too short. The hotel staff was friendly and service excellent.
Customer Rating: 

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Test hotel review title
RONALD M.
Jan 17 2017
This is a test hotel review
Customer Rating: 

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It's in the name...Dreams
DANIEL F.
Jan 15 2017
Amazing service that many companies could learn from. Entertainment staff was the best!
Customer Rating: 

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TripAdvisor Traveller Reviews
Great vacation
Kelly H,
Sun Nov 12 14:12:53 EST 2017
The bell boys at the front of the lobby of the resort Amando and Joel are the sweetest most professional men you could ever meet. The concierge Ricardo and Nebia so nice and extremely helpful. Nemeisio at the sugar reef bar can make any kind of drink. Ohh so good. The best. All of the staff are polite, friendly and very helpful and very professional. An amazing and luxurious resort. Every attention to detail was made to the resort. The landscape the rooms the fine dining. I highly recommend this resort. My one draw back the push for the time share is endless for the first day or two. After that your good to go. The two excursions that are a must, swimming with the dolphins and visit one of the ruins.

Amazing food
FDavies123, Wrexham, United Kingdom
Sun Nov 12 11:27:11 EST 2017
We were very impressed with our stay here. The food was by far the best all inclusive food we have ever had. There is lots of choices of different places to eat. The entertainment is also very good. There wasn’t much near the hotel other then a gorgeous beach. We may not go here again but would love to try other Dreams resorts.

AMAZING!!!!
495cyndi, Bellville, Texas
Sun Nov 12 10:40:39 EST 2017
I loved Dreams Tulum Resort & Spa! The resort was amazing and the staff was so helpful, kind and accommodating!! I would definitely come back and will send my clients to Dreams Tulum!! Thank you for an amazing opportunity!

Beautiful surrounding. Beautiful people
_cookiemum1, Somerset, United Kingdom
Sat Nov 11 23:25:32 EST 2017
The team at Dreams look after you so well. Beautiful grounds.superb selection of restaurants. Not sure they quite understand us Brits having milk in our tea though! Every single member of the Dreams Team go out of their way to look after you. Couple of reasons whywe wouldn't give 10 out of 10 - location means you have to have transport to visit anywhere offsite so you need taxi, car or book trips (trips are not cheap). Also they have a lots of weddings there which are fantastic and don't detract from your holidaybut sometimes there are groups from the pre wedding party that take over the pool and swim up bar., they are loud, drunk and don't seem to care about others around the pool and this was not brought under control by the staff. Such a shame but it drove some families away from the pool atea

Nice hotel overall
AuntyPishon, West Vancouver, Canada
Sat Nov 11 16:22:28 EST 2017
The hotel is beautiful. However; The rooms might need an updo. The food is not good at all. The drinks are ok. I had for breakfast papaya and granola, orange juice and coffee every day and that was perfect for me. Lunch hamburguesa something I never eat but was better than most of the food served in the buffet or restaurant. Do not order tenderloin, the meat is not high quality, this is at the Seaside restaurant. The cream of leak and potato was very good. Chicken and pasta is ok. The Mexican food restaurant is a no. The staff is very attentive and professional, absolutely no complains there. They have two pools, both nice, one with a bar and music where you see more young people. The other one is a lap beautiful pool. I enjoyed swimming there. Quiet and nice. The hotel offers lots of entertainment. The beach is rocky but towards the right it has good beautiful areas (within hotel grounds - not far). Great for walking and running in the mornings. Overall great hotel. They MUST do something to improve the food. I would go back despite of the quality of the food. Cheers!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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