Cancun

Dreams Tulum Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2019 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to U.S. and Canada, Free WiFi throughout the resort and more. Apple Leisure Group Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Junior Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Family: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for watersports of every kind. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.

Find more information about Dreams Resorts & Spas.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Located between Playa del Carmen and Tulum and 75 minute drive south of Cancun International airport Dreams Tulum is situated along a stretch of magnificent white sand beach in the Riviera Maya.
Address:



MX
Local Phone: 011-52-984-871-3
Toll Free Phone: 1-866-2DREAMS
Fax: 011 52 984 871 3353
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Main Activities pool with swim up bar and a Quite Pool plus a refreshing cool water pond "Cenote".
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Raquet Rental Fees: Not available.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Volleyball, American football, soccer, bocce ball, table games
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The magnificent colonial architecture of Dreams Tulum provides the perfect setting to unwind or discover. Enjoy the turquoise water and white sandy beach, tour the Mayan Ruins or explore the cenote caves and tunnels. It is only 5 minutes from the ancient ruins of Tulum. Luxurious accommodations, concierge desk services 24 hours, beautiful rooms with full ocean or garden views. AMResorts will now be welcoming small dogs. Beach: Beautiful private white sand beach. No vendors. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 431
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
PREFCLB DLX GDN SWIMOUT ADULTS
King or two double beds. Separate living area with sofa. Direct swim-out access. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB HONEYMOON SUITE
628 sq. ft., King bed, Separate living area with sofa, Ocean or garden view, Bathroomwith shower & jacuzzi tub, VIP amenities, Concierge service, Balcony or terrace, Secrets box for room service, Wirelss internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE OCEAN VIEW
451 sq. ft., King or 2 doubles, Ocean-view balcony or terrace w/hammock, Located in the Hacienda section, Bathroom with tub & bidet, Mini-bar, iPod docking station, Wireless internet ($), Safe, Ceiling Fan, Hairdryer, Cable TV, DVD/CD player.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW
451 sq. ft., Hacienda style room with colonial decoration. king or 2 doubles, Bathroom with shower & bidet, Balcony or terrace with hammock, 29" TV, DVD/CD player, Mini-bar, Room safe, Coffee maker, Iron, Ipod docking station, Wireless internet access ($)
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS OCEAN FRONT
547 sq. ft., King bed, Living area with sofa, Bathroom with shower and jacuzzi tub, VIP amenities, Concierge service, Ocean front with private balcony or terrace, Secrets box for room service, Wireless internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLB JRS GDN SWIMOUT ADULT
King bed and a separate area with two sofas. Garden view.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLUB DELUXE GDN SWIMOUT
King bed or two double beds, separate living area with sofa, privcate terrace and a beautiful direct swim-out access to swimming pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN VIEW
Other Amenities -
Kitchen
DELUXE JUNIOR SUITE OCEAN VIEW
515 sq. ft., King bed, Ocean-view, Balcony with hammock (except 3rd floor), Located in Hacienda section, Living area with sofa, Bathtub, VIP amenities, Concierge service Cable TV, iPod docking station, Mini-bar, Wireless internet ($), Hairdryer.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE JUNIORSUITE GARDEN VIEW
515 sq. ft., King bed, Garden-view balcony or terrace w/hammock, Located in the Hacienda section, Living area with 2 day beds, Shower, Tub, Private Concierge service, iPod docking station, Wireless internet ($), Mini-bar, Safe, Ceiling fan, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW ADULTS ONLY
Adults Only. King bed or two doubles. Garden view. Maximum occupancy: 3 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS OCEAN VIEW
547 sq. ft., King or 2 doubles, Ocean-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Secrets box for room service, Cable TV, CD/DVD palyer, iPod docking station, Mini-bar, Wireless internet ($), Safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS GARDENVIEW
547 sq. ft., King or 2 doubles, Garden-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Cable TV, CD/DVD player, iPod dock station, Mini-bar, Wireless internet ($), Hairdryer, Safe, Secret box for room service.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS GDN SWIMOUT
King bed and a separate area with two sofas. Garden view and private terrace and direct swim-out access to swimming pool. Max. occupancy: 2 adults and 1 child.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
HACIENDA PREFERRED CLUB SUITE
623 sq. ft., King bed, Partial ocean-view balcony with hammock, Located in Hacienda section, Bathroom with shower & jacuzzi, Private concierge service, Cable TV, CD/DVD player, iPod dock station, Minibar, Wireless internet ($), Hairdryer, Ceiling fan
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN ADULTS
King bed and separate area with sofa. Garden view. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Dreams Tulum Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Bordeaux Restaurant is adults only
There are 8 Restaurants at Dreams Tulum Resort & Spa:
El Patio Restaurant - A la carte gourmet dishes in a contemporary Mexican ambience. Casual attire. Open daily for lunch from 11:00 am to 5:00 pm. la carte dinner from 6:30 pm to 10:30 pm.
Gohan - Susi Bar with the best Japanese delicacies.
Bordeaux Restaurant - la carte French cuisine presented in a quiet and romantic seaside setting Dress is casual elegance. la carte dinner only from 6:00pm to 11:00pm
World Cafe Main Restaurant - Casual attire: Continental brkfst 6:30am-7am, buffet brkfst 7am-10:30am buffet lunch 12:30pm-3pm, buffet dinner 6:30pm-11pm. Special Kids Corner Continental & Mexican cuisine with specialty items & classics.
Sea Side Grill Restaurant - Casual attire: A la carte lunch 12pm-5pm, a la carte dinner 6:30pm-10:30pm located on the beach light snacks or full meals for lunch & steakhouse for dinner
Himitsu Restaurant - A la carte Pan-Asian and Hibachi delicacies in an elegant Asian atmosphere. Dress is casual elegance. Dinner from 6:00 pm to 10:30 pm.
Portofino Restaurant - Traditional la carte Italian specialties. Dress is casual elegance. Open for la carte dinner from 6:00 pm to 10:30 pm
24 Hour Room Service -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Soccer field, beach volleyball, board games, shuffle board, and introductory scuba lesson.
Nightly Activities & Entertainment:
Theme beach parties, open air theater, movie every night at the beach, karaoke, disco night, casino night
CHILDREN'S PROGRAMS
Children should be at least 1.80 ft. tall, daily games, activities & fun, children must wear a swimming suit or nappy for health reason, the maximum depth is 1.48ft. Adults are not allowed, Open:10:00am-12:30pm & 3:00pm-6:00pm all year long.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4174 Recommend
4174 past Apple Vacationers would recommend Dreams Tulum Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5721reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
1st time
BRIAN E.
Jan 12 2019
This was the 1st time either me or my husband have been to Mexico. We came to celebrate our 10 year anniversary. I didn't get a lot of feedback or emails from apple which made me nervous so when I called to confirm everything I was relieved. Trip to and from was seamless. Not anyone thru Apple's fault was the barrage of people you go thru trying to sell you excursions very pushy. We found a star and they were wonderful but again right away they bring someone over to talk you into a VIP club breakfast. The last thing I want to do is sit in a breakfast for $200 in Resort credits. We were able to get out of that but had to say no to quite a few people in regards to this. We had a Non-Stop shuttle to the hotel which was nice it took about an hour and a half to get there. Check in with seamless very easy and we are in our room within 15 minutes. We ordered room service as we had not eaten since 6 in the morning and then set out to explore. Over all the facilities are excellent the walls are paper-thin and you can hear everything going on around you. Luckily no one was above us until the last day and they kept dropping a pen and we could hear that as clear as a bell. I would recommend some sort of noise canceling machine in each room as it's quite annoying. Food was good dinners were the best. I really wanted some authentic Hispanic food everything was very Americanized it came up with french fries. The pool was wonderful beach with excellent and the gentleman cleaning the beach did a great we had a great time and it really enjoyed the shows at night. The entertainment staff with top-notch. The Coco Cafe was by far my favorite place to go. The only issue as far as the resort we had was the thin walls a faint smell of sewage at times. And the staff that pushed the VIP Club. The AmStar rap at the resort was great. We did one Excursion to Chaak Tun which was excellent and we loved every bit of it. We definitely will be taking our kids back as they had excellent thanks for the kids to do. The only other thing that drove me nuts was you could ever find a beach chair as people would it save them and never use them. Overall we had a great trip and I would recommend this hotels by friends and family especially if you have kids this was a great place to stay with them
Customer Rating: 

TEST
December 2018 Dreams Tulum room 1116
PAUL M.
Dec 12 2018
The first morning that we were in the hotel the, while using the sink, the floor drain in the unit had backed up and flooded the bathroom floor. we used the bath towels to control the water and the staff had removed the soiled towels and brought new ones. The Staff maintenance staff had to unclog the drain. This seemed to be completed. two days later the drain backed up again. We brought this to the front desk so they could address the problem. We believe they had unclogged it some more. There was an odor in the room that was dank. We did not eat anything in the room. We did enjoy the patio and the pool. I just thought you should know that there may still need to be plumbing needs to the room, best regards, Paul Murray
Customer Rating: 

TEST
Entertainment staff 👍
STEPHEN S.
Nov 10 2018
The entertainment staff work very hard and is very good. Best shows I have seen in awhile
Customer Rating: 

TEST
Beautiful
CYNTHIA M.
Sep 01 2018
We came here for our wedding and couldn't be more satisfied. The resort is beautiful and the staff are so friendly. All of our guest loved the hotel and plan on coming back soon. The attention the staff had with us was good. The wedding coordinator did a beautiful job on our wedding. We could not be more happy with how it turned out. We plan on going back soon. Beautiful views and super attentive staff.
Customer Rating: 

TEST
Encountered some issues.
CINDY N.
Jul 23 2018
My check-in experience was already not a great start. I stayed for 4 nights but the front desk lady kept insisting that I only booked for 3 nights and she argued with me. 5 minutes later, she got back to me and said "oh I found your second reservation for the last night but I told her it should be under 1 reservation and she argued with me again. I really dont think it's a good idea to argue with your guests until you actually try to make the effort to see what you can do. I felt like she was rushing the whole check-in and even forgot to give us the right amount of keys and we had to wait for her to give us the remaining key cards outside the balcony. I booked 2 rooms and both have leaking issues that we had to call for maintenance. The next morning we did not have water in our room. My nephew was in the middle of showering and tried to turn on the shower but all the water got shut down. I called the housekeeping department and other then apologizing, she did not offer us any help even when I told her my nephew is still cover in soap. I had to grab the bottled water in the fridge to give to him to rinse off and go to the pool. She said it'll get fixed in 1 or 2 hours but it ended up to be the whole day and we couldnt wash up for dinner. There was no words from the management regarding the water issue and was seemed like nothing had happened.
Customer Rating: 

TEST
Okay
JENNA W.
Jun 24 2018
Resort was beautiful and the food was great. Room was musty with lots of roaches and other critters. Daily room service was inconsistent. Resort was not equipped to entertain guest while raining.
Customer Rating: 

TEST
Enjoyable Stay
JESSICA H.
Apr 05 2018
We traveled to Tulum Dreams for a family anniversary, and enjoyed our stay for the most part. It was a very family-friendly resort which was great for our multi-generational group. The hotel rooms are adequate, but small. We had some hiccups traveling with Frontier airlines-baggage fees, fees to ensure seats together, etc. Tulum Dreams was also unable to get all 4 of our hotel rooms together, which was a bit of a disappointment.
Customer Rating: 

TEST
Excellent Property
CHAD M.
Mar 11 2018
The resort property and its staff are top notch. Food and drink options were amazing, and the restaurant staff goes out of their way to accommodate for food allergies. Highly recommend this property!
Customer Rating: 

TEST
Wonderful Resort and Wonderful Staff
KELSEY H.
Feb 22 2018
The staff at this resort was phenomenal, Wili took great care of our room, Benito Mojito found us a great list of non-alcoholic fruity drinks and Claudia Xool took great care of us at the restaurants. It was pretty humid in our room, but other than that the whole experience was phenomenal and we would definitely stay again!
Customer Rating: 

TEST
Great Resort
THOMAS M.
Feb 15 2018
Loved the time spent here. Would definitely go back.
Customer Rating: 

TEST
Incorrect rating
TODD V.
Feb 01 2018
We stayed at this resort due to it's 6 golden apple rating. I wouldn't rate it that high. I would rate it maybe 4 golden apples. It's a decent resort. The people were nice. The beach wasn't that great, lots of rocks. We saw people fall every day stepping on those rocks. The food wasn't very good and there wasn't enough selection in my opinion. There's no reason to go to the city of Tulum either really. Not that it's bad, it's just not what I expected.
Customer Rating: 

TEST
TripAdvisor Traveller Reviews
Great time!
Kaahele_wannabe, San Francisco/Phoenix
Tue Jan 15 18:10:03 EST 2019
Visited for a family members wedding. Great time had by all! The food is a bit one-note for foodies, but still decent. Drinks are good, and of course, plentiful. Never had an issue finding a beach chair. Room was comfortable.

Great resort
JodieLovesSun, Chilton, Wisconsin
Tue Jan 15 12:42:54 EST 2019
Dreams Tulum is a very comfortable resort. It is a 90 minute transfer from the airport, so plan to be tired when you arrive. :) The grounds are gorgeous with mature vegetation. You will find two pools - a quieter pool and a more active pool (although they are located adjacent to one another). Pools are large and well kept; however, the water was much too cool for everyone in our party. The beach is very pretty; however, the seagrass issue is an issue in the entire Riveria Maya and Cancun area....and Tulum is no exception. The resort staff worked tirelessly to remove the seaweed, but they simply cannot keep up. Spots on the beach smell from the seagrass decay. We loved the food and ate at all restaurants. My favorite was the French followed by the Italian. Our last night we dined on the top of the steak restaurant & paid extra for wine, which also gave us lobster. The lobsters were full lobster and they were tasty. Drinks were plentiful and tasty. The house wines were awesome (white, rose, red). The entertainment staff were wonderful - Horatio was our favorite. Anna the waitress at the Preferred Beach was a gem! Overall we loved the resort. It could be even better if: 1. There was a hot tub. 2. Pools were more comfortably heated

Great place with great people
GojkoB1,
Tue Jan 15 11:58:43 EST 2019
It's not often that one finds a place like Dreams Tulum, cause the people are full of expectation when they go to Holidays. What is much difficult is to find great people that work in Hotel or Resort because they are gonna make your Holiday perfect. The Dreams Tulum Resort is special , but the all Crew is something that making this place so special and perfect. I would particularly emphasize the Enterteiment Team, they are absolutely amazing,first of all the beutifull Aranza, she was allways there from morning till evening, allways smiling, profesional and ready to help and make a good atmosphere, just perfect Enterteiner, Ricky, full of Energy, with out him Party is not a Party, perfect Enterteiner. Horacio, very good dancer to learn Salsa and also very kind and welcome. Dremas Tulum has a perfect Enterteiment Team thanks to Aranza, Ricky, Horacio... Another great thing about Dreams Tulum is prefered Club, we had a wonderful time in the Beach Suit , and I will never forget concierge Marta and Marisol from preferde Club, they were there to fulfil every wish and requirement. Sugar Bar was also prefect place on the evening to chill out , i would emphasise Rosi for service, she was just great. The food , the beach were just great. I would strongly recomended this place for perfect Holidays , cheers

Excellent value-Best customer service
greatravels1, Houston, Texas
Tue Jan 15 11:06:56 EST 2019
This resort is excellent value for families. We enjoyed our stay over Christmas. Here are Pros and Cons. Pros... The food and drinks are included and are served by extremely friendly and accommodating staff...right on the beach, if you wish. There are plenty of good quality food restaurants to chose from, and do not require to have reservation, unlike in other resorts. Timeshare pitch was only done once on the first morning after our arrival, and we were not bothered with offers the rest of our 5 day stay (unlike in other Cancun resorts, where the guests are constantly bombarded). The beach area is nice and cleaned constantly by the hotel staff, with very little rocks or seaweed in the swimming areas. There are plenty of towels and chairs on the beach and around the pool... with or without umbrellas. The entertainment staff works very hard to come up with a variety of funny games and things to do on the beach during the day, as well as in the evenings. Overall resort is very large with beautiful lush landscape, and does not feel crowded at all, although we were told all the rooms were sold out during our stay. The rooms and bathrooms are spacious. The customer service overall is fantastic. If you ask something from any of the staff, they literally stop whatever they are doing to accommodate you or escort you to the location you are looking for. Cons... Very loud echo in both rooms we had during our stay. When I booked the reservation, I specifically requested quiet rooms, indicating that we are light sleepers. Well... our Queen beds room was on the first floor, where the staff rolled things every morning on cobblestones, which echoed very loud into the room. All the luggage and trash and housekeeping and maintenance carts with wheels started to be moved by the staff around 6 am, and continued throughout the day. Our King bed room was located on the third floor, right across the elevator, next to the stairs and housekeeping room. Every morning, starting at 6 am, the housekeeping was opening and closing the door to the stairwell and the housekeeping room. This was very loud and echoing right into our room. I was disappointed to be put into that room, when we specifically asked to have a quiet room, away from elevator and stairs. And confirmed that request again with the front desk manager via email. The rooms themselves are a bit tired and need some updating. Also, the resort is far from the city of Tulum, so you would either need a car or get an taxi/uber, if you want to venture into town. The car ride from the airport is approximately 90 minutes. We rented a car, and thought it was well worth the expense to have the flexibility. Also, by the time you pay for transport to and from the resort, it wold cover the expense of the car rental. We went into town twice and ate at some restaurants in town.

Stuff made of Dreams
K7137HEsamanthas,
Mon Jan 14 12:44:16 EST 2019
We spent 6 days in this resort as a family of 4. Everything was perfect. The room was beautiful and spacious and of a very high standard. Our 4 year old son loved the kids club and we were so impressed by it. Especially that it’s open from 10 am-10 pm. The staff are all amazing and made us feel so at home and were some of the loveliest people we have met in our travels. We will be back.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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