Cancun

Dreams Tulum Resort & Spa


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Unlimited-Luxury®   All Inclusive    

2018 Exceptional Values
Extra Value: Unlimited Connectivity:
Free calling to the U.S. and Canada. Apple Exclusive: Free non-stop transfers.
Golf: One complimentary round of golf per person, per day (cart mandatory and extra charge, restrictions apply).
Free Symbolic Weddings: Receive the Dreams Wedding in Paradise Package complimentary when booking the minimum required room category for a minimum of 7 nights. Restrictions may apply. See applebeachbrides.com.
Honeymoon: Receive the Dreams Eternity Honeymoon Package complimentary. This honeymoon package is complimentary when you book a Preferred Club Jr Suite Ocean Front or higher accommodations category for a minimum of 7 nights (restrictions apply*).
Families: Two kids 12 and under Stay, Play and Eat Free during select dates.

Dreams Tulum Resort & Spa sits on two miles of powdery white sand and boasts activities for the whole family! The Caribbean Sea is perfect for snorkeling, catamarans, windsurfing, kayaking, and jumping on the ocean trampoline. Dreams Spa by Pevonia offers a full range of natural curative massage therapies and facial treatments; each designed to soothe your body, mind, and spirit. And to really help you unwind, the Explorer's Club keeps kids happy and busy with their own kind of supervised fun.

Choose from magnificent dining options featuring six la carte and one buffet-style restaurant. Dine at the Seaside Grill, an la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Seven bars, including pool and beachside, are perfect places to make new friends. As part of Unlimited-Luxury, guests have the option to Sip, Savor & See. Enjoy complimentary dinner and drinks and live evening entertainment at nearby participating resorts from 6pm to 1am. (transportation costs are not included).

Guests are able to enjoy up to one round of complimentary greens fees at the Riviera Maya Golf Club, a Robert Trent Jones II designed golf course per person, per day as part of their Unlimited-Luxury experience (subject to availability/restrictions apply). Guests will have access to the complimentary on-course food and beverage service provided at The Riviera Maya Golf Club.

Find more information about Dreams Resorts & Spas.

Greening Your Life: Part of the Apple Vacations Greening Your Life initiative, this property is Rainforest Alliance Verified, holds the Distintivo S Award for environmentally-friendly tourism, is recognized as a TripAdvisor GreenLeaders Gold Level property, and is recognized by MARTI for carrying out a successful environmental management system. Other green initiatives include programs for turtle protection and tree planting, as well as the sale of sustainable jewelry, art, and fashion through Made in Mexico, Art with Sense.

*Please request your honeymoon package at time of booking. Not available during Christmas and New Years Eve. Subject to availability and double occupancy only. Taxes and gratuity included. Prices and package subject to change without notice. This package cannot be combined with the Dreams Wedding in Paradise Package. Package is only applicable to couples staying within three months of their wedding. Couple must present a copy of their wedding invitation or marriage certificate at the time of check-in.
HOTEL LOCATION
Located between Playa del Carmen and Tulum and 75 minute drive south of Cancun International airport Dreams Tulum is situated along a stretch of magnificent white sand beach in the Riviera Maya.
Address:



MX
Local Phone: 011-52-984-871-3
Toll Free Phone: 1-866-2DREAMS
Fax: 011 52 984 871 3353
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking(Complimentary)
Physician on Call
Pools
Number of Pools: 2
Outdoor Pools: 2     
Main Activities pool with swim up bar and a Quite Pool plus a refreshing cool water pond "Cenote".
Golf: NEARBY
27 holes at The Riviera Maya Golf Club
Holes: 0
Tennis
Number of Courts: 1
Outdoor Courts: 1
Lighted Courts: 1
Court Fee: Complimentary
Raquet Rental Fees: Not available.
Water Sports on Site
Fishing: Additional Charge
Sunfish Sailing: Complimentary
Scuba: Additional Charge
Snorkeling: Complimentary
Wind Surf: Complimentary
Other Sports Available
Jogging Trail: Complimentary
Bicycles: Additional Charge
Other Sports: Volleyball, American football, soccer, bocce ball, table games
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Additional Charge
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The magnificent colonial architecture of Dreams Tulum provides the perfect setting to unwind or discover. Enjoy the turquoise water and white sandy beach, tour the Mayan Ruins or explore the cenote caves and tunnels. It is only 5 minutes from the ancient ruins of Tulum. Luxurious accommodations, concierge desk services 24 hours, beautiful rooms with full ocean or garden views. AMResorts will now be welcoming small dogs. Beach: Beautiful private white sand beach. No vendors. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 431
Year Opened: 2000 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
Dogs must be 22 pounds/10 kg or less.
ROOM TYPES
JUNIOR SUITE GARDEN VIEW
Other Amenities -
Kitchen
DELUXE JUNIOR SUITE OCEAN VIEW
515 sq. ft., King bed, Ocean-view, Balcony with hammock (except 3rd floor), Located in Hacienda section, Living area with sofa, Bathtub, VIP amenities, Concierge service Cable TV, iPod docking station, Mini-bar, Wireless internet ($), Hairdryer.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE JUNIORSUITE GARDEN VIEW
515 sq. ft., King bed, Garden-view balcony or terrace w/hammock, Located in the Hacienda section, Living area with 2 day beds, Shower, Tub, Private Concierge service, iPod docking station, Wireless internet ($), Mini-bar, Safe, Ceiling fan, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW ADULTS ONLY
Adults Only. King bed or two doubles. Garden view. Maximum occupancy: 3 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS OCEAN VIEW
547 sq. ft., King or 2 doubles, Ocean-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Secrets box for room service, Cable TV, CD/DVD palyer, iPod docking station, Mini-bar, Wireless internet ($), Safe, Hairdryer
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREMIUM JRS GARDENVIEW
547 sq. ft., King or 2 doubles, Garden-view, Balcony or terrace, Separate living area with sofa, Bathroom with shower & jacuzzi, Cable TV, CD/DVD player, iPod dock station, Mini-bar, Wireless internet ($), Hairdryer, Safe, Secret box for room service.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS GDN SWIMOUT
King bed and a separate area with two sofas. Garden view and private terrace and direct swim-out access to swimming pool. Max. occupancy: 2 adults and 1 child.
1 King Bed Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
HACIENDA PREFERRED CLUB SUITE
623 sq. ft., King bed, Partial ocean-view balcony with hammock, Located in Hacienda section, Bathroom with shower & jacuzzi, Private concierge service, Cable TV, CD/DVD player, iPod dock station, Minibar, Wireless internet ($), Hairdryer, Ceiling fan
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Radio Alarm Clock
Telephone
Television
Room Safe
JUNIOR SUITE GARDEN ADULTS
King bed and separate area with sofa. Garden view. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFCLB DLX GDN SWIMOUT ADULTS
King or two double beds. Separate living area with sofa. Direct swim-out access. Maximum occupancy: 2 adults.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB HONEYMOON SUITE
628 sq. ft., King bed, Separate living area with sofa, Ocean or garden view, Bathroomwith shower & jacuzzi tub, VIP amenities, Concierge service, Balcony or terrace, Secrets box for room service, Wirelss internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE OCEAN VIEW
451 sq. ft., King or 2 doubles, Ocean-view balcony or terrace w/hammock, Located in the Hacienda section, Bathroom with tub & bidet, Mini-bar, iPod docking station, Wireless internet ($), Safe, Ceiling Fan, Hairdryer, Cable TV, DVD/CD player.
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DELUXE GARDEN VIEW
451 sq. ft., Hacienda style room with colonial decoration. king or 2 doubles, Bathroom with shower & bidet, Balcony or terrace with hammock, 29" TV, DVD/CD player, Mini-bar, Room safe, Coffee maker, Iron, Ipod docking station, Wireless internet access ($)
Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREFERRED CLUB JRS OCEAN FRONT
547 sq. ft., King bed, Living area with sofa, Bathroom with shower and jacuzzi tub, VIP amenities, Concierge service, Ocean front with private balcony or terrace, Secrets box for room service, Wireless internet ($), Telephone extension in bathroom.
Other Amenities -
Air Conditioning
Fan
Shower
Non-Smoking Available
Room Service
Balcony or Terrace
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLB JRS GDN SWIMOUT ADULT
King bed and a separate area with two sofas. Garden view.
Other Amenities -
Air Conditioning
Fan
Shower
Room Service
Minibar
CD Player
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
PREF CLUB DELUXE GDN SWIMOUT
King bed or two double beds, separate living area with sofa, privcate terrace and a beautiful direct swim-out access to swimming pool.
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Fan
Bathtub
Shower
Room Service
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
DINING
Dreams Tulum Resort & Spa features 1 meal plan options:
All Meals, Drinks & Tips-FULL-Bordeaux Restaurant is adults only
There are 8 Restaurants at Dreams Tulum Resort & Spa:
El Patio Restaurant - A la carte gourmet dishes in a contemporary Mexican ambience. Casual attire. Open daily for lunch from 11:00 am to 5:00 pm. la carte dinner from 6:30 pm to 10:30 pm.
Gohan - Susi Bar with the best Japanese delicacies.
Bordeaux Restaurant - la carte French cuisine presented in a quiet and romantic seaside setting Dress is casual elegance. la carte dinner only from 6:00pm to 11:00pm
World Cafe Main Restaurant - Casual attire: Continental brkfst 6:30am-7am, buffet brkfst 7am-10:30am buffet lunch 12:30pm-3pm, buffet dinner 6:30pm-11pm. Special Kids Corner Continental & Mexican cuisine with specialty items & classics.
Sea Side Grill Restaurant - Casual attire: A la carte lunch 12pm-5pm, a la carte dinner 6:30pm-10:30pm located on the beach light snacks or full meals for lunch & steakhouse for dinner
Himitsu Restaurant - A la carte Pan-Asian and Hibachi delicacies in an elegant Asian atmosphere. Dress is casual elegance. Dinner from 6:00 pm to 10:30 pm.
Portofino Restaurant - Traditional la carte Italian specialties. Dress is casual elegance. Open for la carte dinner from 6:00 pm to 10:30 pm
24 Hour Room Service -
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Soccer field, beach volleyball, board games, shuffle board, and introductory scuba lesson.
Nightly Activities & Entertainment:
Theme beach parties, open air theater, movie every night at the beach, karaoke, disco night, casino night
CHILDREN'S PROGRAMS
Children should be at least 1.80 ft. tall, daily games, activities & fun, children must wear a swimming suit or nappy for health reason, the maximum depth is 1.48ft. Adults are not allowed, Open:10:00am-12:30pm & 3:00pm-6:00pm all year long.
Applicable Ages: 3-12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Children's Pool
Babysitting Fee: $
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
4174 Recommend
4174 past Apple Vacationers would recommend Dreams Tulum Resort & Spa to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 5303reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Okay
JENNA W.
Jun 24 2018
Resort was beautiful and the food was great. Room was musty with lots of roaches and other critters. Daily room service was inconsistent. Resort was not equipped to entertain guest while raining.
Customer Rating: 

Enjoyable Stay
JESSICA H.
Apr 05 2018
We traveled to Tulum Dreams for a family anniversary, and enjoyed our stay for the most part. It was a very family-friendly resort which was great for our multi-generational group. The hotel rooms are adequate, but small. We had some hiccups traveling with Frontier airlines-baggage fees, fees to ensure seats together, etc. Tulum Dreams was also unable to get all 4 of our hotel rooms together, which was a bit of a disappointment.
Customer Rating: 

Excellent Property
CHAD M.
Mar 11 2018
The resort property and its staff are top notch. Food and drink options were amazing, and the restaurant staff goes out of their way to accommodate for food allergies. Highly recommend this property!
Customer Rating: 

Wonderful Resort and Wonderful Staff
KELSEY H.
Feb 22 2018
The staff at this resort was phenomenal, Wili took great care of our room, Benito Mojito found us a great list of non-alcoholic fruity drinks and Claudia Xool took great care of us at the restaurants. It was pretty humid in our room, but other than that the whole experience was phenomenal and we would definitely stay again!
Customer Rating: 

Great Resort
THOMAS M.
Feb 15 2018
Loved the time spent here. Would definitely go back.
Customer Rating: 

Incorrect rating
TODD V.
Feb 01 2018
We stayed at this resort due to it's 6 golden apple rating. I wouldn't rate it that high. I would rate it maybe 4 golden apples. It's a decent resort. The people were nice. The beach wasn't that great, lots of rocks. We saw people fall every day stepping on those rocks. The food wasn't very good and there wasn't enough selection in my opinion. There's no reason to go to the city of Tulum either really. Not that it's bad, it's just not what I expected.
Customer Rating: 

Great Hotel and Staff
ZACHARY C.
Jan 29 2018
Dreams Tulum was great! Took about 1.5 hours to get here from the Cancun airport but worth the drive. Hotel is secluded and not in the hotel zone. You can walk the beach in either direction for quite awhile. Beach is gorgeous. Entertainment staff is fun and great at their job. Rooms were clean. Food was pretty good! Expect a sales pitch with hotel coupons and deals right after check in, if not interested just let them finish their pitch (about 5 minutes), tell them no thanks and you can get on with your vacation.
Customer Rating: 

JOSEPH L.
Jan 03 2018
Our trip was quite good however our first day while waiting to be able to access our room, we went to grab lunch. Attempting to wash up for lunch we discovered that the restrooms had no water. I reported the issue to the hostess and she seemed unaware. She showed me to another restroom that also had no water. I again reported this issue to the hostess and again she seemed surprised. Not the best start to our trip. It was resolved during our meal. That same evening we discovered that our room did not have any hot water. We reported the issue. No one showed up to repair and no one called to update us. We called again and were told that it was a resort wide problem. It took several hours to resolve. Strange that we found ourselves having to resort water issues 4 times on our first day.
Customer Rating: 

Service staff was wonderful.....but
MARY K.
Nov 12 2017
There was a puddle in our room when we arrived. The thermostat would not go below 20 C, and to sleep that is low enough. The first night it did not get below 21 C, so I went to the front desk and told them about it and they said maintenance will be right there---well and hour or so later they showed up. That only resulted in a 1 less degree in temp. Then Sunday, all of a sudden my key and my husbands key did not work. I went, yet again, and there happen to be more people with the same problem. Don't know what that was about. Unfortunately, there were about 3 or 4 groups checking in while I needed to get my key reprogrammed. Not very good. I I I believe management needs to look into what they are doing that is creating such problems. The massage therapists were great! I wish Silvia lived near me in IL!
Customer Rating: 

Extremely clean but.....
JOHN C.
Jul 30 2017
The pool deck area needs resurfacing, one can see the rusty rebar in areas that guests have to walk on. In other areas it's so rough you can almost cut your feet. Everyone wants a tip, even for saying hello. Kind of annoying, don't mind tipping but only do it for great service.
Customer Rating: 

Quality Vacation
TRAVIS D.
Jun 22 2017
This is the second time we have been to the Dreams Tulum (about 5 years apart). It did not disappoint. It is nice to have a private beach, great landscaping, excellent food. The only downsides were longer wait times at some of the nicer restaurants and the cleaning staff seemed short staffed (it was our anniversary and we did not get any of the complimentaries that came along with the anniversary stay). Overall, we had a wonderful vacation and would recommend to friends and family.
Customer Rating: 

TripAdvisor Traveller Reviews
Staff try very hard to please
BriDeehan, East Yorkshire, England
Thu Jul 19 10:02:10 EDT 2018
A modern hotel in large beautiful grounds. A long walk between facilities and they need to refurbish and better maintain some ot the areas. The food is excellent for the price but the rooms are looking a little tired. Lots of in resort entertainment but not a lot to do outside.The preferred guest part of the resort is a waste of money as they share most of the facilities. Any extras are extremely expensive, for example anything other than the house wine, trips and visits to the in house Doctor costs £200 to£300 dependiing on medication needed. When minimum wage of most of the hotel staff is £3.50 a day you wonder where they get their figures from. All the people employed at the resort are exceptionally friendly,helpful and very hard working. They are the resorts greatest asset.The Beach does have a seaweed problem and there are rocks a few metres into the sea. The dry sandy part of the beach is very nice. It’s a long drive from Cancun Airport even if you have exclusive use of a minibus. Customs on the way in at the Airport tried to charge us $5 per packet cash for U.K.duty paid cigarettes even though we were under the maximum amount of cigarettes you can bring in. We told her to keep them and we would put the search of our luggage and her request for dollars on Tripadviser so she had a rethink and said she miscounted! Thomas Cook on the aeroplane try to sell you as much as possible with regular announcements.Guests are a mix of mainly Mexicans, U.S.A. and Brits in that order.Would go again but perhaps not for several years. I am going to write a specific disability access review after I have visited every part of the resort.

Excelent
fer_camacho79, Bogota, Colombia
Thu Jul 19 09:11:13 EDT 2018
This all inclusive resort and spa is a perfect option to expend relaxing time with the family. It has 5 different restaurants to choose from, including the main buffet where the food is excellent. The rooms are spotless clean and well maintained, including a jacuzzi inside the bathroom. Recreational activities are very good and the Explorers club for the kids very nice. I definitely recommend this hotel. We had a great experience.

Sheer bliss!
Vanisha103, London, United Kingdom
Tue Jul 17 08:15:59 EDT 2018
Dreams was one of the nicest hotels we have stayed at! The rooms were clean and tidy, restaurants were excellent and the staff very friendly and lively. The resort is lush and well maintained with plenty to do! The entire entertainment team was brilliant in making sure we participated and never got bored, special shout out to Ann from the entertainment team who was always incredibly lively and animated and took the time out every single day to come and chat with us, she took us to every activity she could and we had a total blast, we experienced the culture with her and made a friend in Tulum! Jose and his fabulous dancing skills which we were lucky enough to learn, and Juan and his commentary during the volleyball matches! Overall the entire staff and waiters went above and beyond for us, we will definitely be returning!

Best customer service in 38 years of travelling
barrieadams4,
Mon Jul 16 10:20:44 EDT 2018
I’ve been a long haul pilot for 38 years and this is the best customer service ever. I informed Natalia in the UV club of my food allergies ( gluten, rice, eggs, and olive oil!) on arrival. Natalia contacted Ivan the preferred beach butler and he contacted every restaurant at the hotel. Every time I went to eat a chef was available to discuss what each meal ingredients were ! Amazing. They even altered the menu to accommodate my diet. Having only been recently diagnosed with these allergies I wasn’t sure how my holiday was going to go. But, thanks to the exceptional staff, I need not have worried. Thank you all very much.

Great Vacation!
rc9216, Chicago, Illinois
Mon Jul 16 07:54:23 EDT 2018
Dreams Tulum was an excellent place to stay, the food was excellent, the rooms were very clean, and the pool area always had good entertainment, day and night! VIP services was top rate! The hotel did a fine job of arranging transportation for airport pick-up and excursions as well!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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