Cancun

Crown Paradise Club Cancun


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All Inclusive    

2018 Exceptional Values
Honeymoon: Bottle of sparkling wine and upgrade to Crown Club Room (based on availability).
Family: Two kids 12 and under Stay Free with two paying adults.
Family of Five: Families of five may share the minimum room category with existing bedding (two adults and up to three children 12 and under).

Enjoy a perfect beach vacation at the all-inclusive Crown Paradise Club Cancun. From a romantic honeymoon to a fun-filled family getaway, Crown Paradise Club Cancun offers something for everyone.

You will find many activities to ensure fun all day long: water aerobics, water polo, a mini-club, beach volleyball, and boogie boards to name a few. Splash in the water park with its water chutes, zip line, and rappel. Take a dip in one of the four pools, lounge on the soft white sandy beach, or relax at the spa. Guests can also enjoy complimentary Wifi connection throughout the resort.

When the sun goes down, the night heats up at the Crown Paradise Club Cancun. Kids of all ages can enjoy different nightly themed shows, which take place every evening and include favorites like Barney, The Little Mermaid, and Shrek. Other evening entertainment shows feature special themes, including musicals, circus night, and more. Head to one of seven bars and lounges for an after-dinner drink and music or dance the night away at the disco!

Crown Paradise Club Cancun offers an incredible variety of restaurants; from fine dining to poolside snacks. Whether you and the family are in the mood for Mexican, French, Italian, Japanese, seafood, or craving a tasty steak, you'll find something to please your palate every day of your stay.

Learn more about Cancun.
HOTEL LOCATION
Featuring an ideal location overlooking the sparkling Caribbean in the heart of the Cancun Hotel Zone, the Crown Paradise is only 10 minutes from Cancun`s largest mall and 15 minutes from the International Airport.
Address: BOULEVARD KUKULCAN KM 18.5
Cancun
QR

MX
Local Phone: 011-52-998-848-9
Toll Free Phone: 1-800-601-5312
Fax: 52-998-848-9075
HOTEL FACILITIES
Barber / Beauty Salon
Boutique Shops
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Parking
Physician on Call
Shopping Mall Nearby (3 miles.)
Pools
Number of Pools: 4
Outdoor Pools: 3     Indoor Pools: 1
Swim-up Bar
Crown Paradise Club Cancun offers two ocean front pools, one indoor pool and an adults-only pool. Guests can partake in a scuba demonstration, and there is a fantastic aquatic park exclusively for kids.
Golf: NEARBY
Pok Ta Pok Golf Course
The Pok Ta Pok is an 18-hole Par 72 golf course designed by Robert Trent Jones, Jr. It is 6,636 yards long with hundreds of meters of dynamic shoreline and a wealth of archaeological treasures.
Holes: 18
Green Fees: Fees apply
Cart Fee: Fees apply
Lessons Available
Tennis
Number of Courts: 2
Outdoor Courts: 2
Lighted Courts: 2
Court Fee: Complimentary
Pro Onsite
Water Sports on Site
Scuba: Additional Charge
Other Sports Available
Other Sports: Non-Motorized watersports located at Aquaworld.
Health Club / Spa
Aerobics: Complimentary
Jacuzzi: Complimentary
Massage: Additional Charge
Nautilus Equipment: Complimentary
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
Manicure / Pedicure: Additional Charge
Facials: Additional Charge
HOTEL DETAILS
The Crown Paradise is a modern beachfront resort with plenty of open spaces and a big atrium lobby. This high-energy hotel is perfect for families, with a beautiful beachfront and wonderful variety ofexciting activities throughout the day and night. This deluxe All-Inclusive resort features a great waterpark for children, four pools, live nightly entertainment, two lighted tennis courts and a health club. Every room has an ocean view and private terrace, and room service is available 24 hours a day. Beach: The resort is situated along a beautiful stretch of white sand beachfront, perfect for long days of sun-drenched respite beneath the warm Caribbean skies. Guests can enjoy non-motorized watersports at nearby Aquaworld, with shuttle service twice daily. Check-in: 3:00 p.m.
Check-out: 12:00 p.m.
Total Rooms: 616
Year Opened: 1989 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Minimum age is 21 years old. Free Wifi is available throughout the resort.
ROOM TYPES
STANDARD OCEAN VIEW
Two double beds or one king, Ocean view with balcony, coffee maker, 24 hour room service, room safe, WiFi ($), A/C, satellite TV, hair dryer, iron, iron board, clock radio, bath with shower, tub.
Other Amenities -
Air Conditioning
Bathtub
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCN 1 PARENT W/CHILD
Two double beds or one king, Ocean view with balcony, coffee maker, 24 hour room service, room safe, WiFi ($), A/C, satellite TV, hair dryer, iron, iron board, clock radio, bath with shower, tub.
Other Amenities -
Air Conditioning
Bathtub
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
CROWN CLUB OCEAN VIEW
Adults only, Ocean view, balcony King bed, Jacuzzi, Mini bar, CD stereo, flowers, fruit basket and sparkling wine in room upon arrival, Continental breakfast, cocktails in lounge, Lunch on Cancun Queen lagoon cruise
Other Amenities -
Air Conditioning
Bathtub
Jacuzzi
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
FAMILY SUITE PARADISE
Two level Ocean view room with 2 full bathrooms. Lower level has 1 double bed triple bund bed. Higher level has 1 king bed, mini bar that is restocked daily with water, soft drinks and juices, safety deposit box, iron, ironing board. Each level
Other Amenities -
Air Conditioning
Bathtub
Kitchen
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEAN VIEW PLUS
One king with triple bunk bed, Ocean view, coffee maker, satellite TV, 24 hour room service, room safe, WiFi ($), A/C, mini bar, clock radio, iron, iron board, bath with shower, tub.
Other Amenities -
Air Conditioning
Bathtub
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD OCEAN FAMILY ROOM
Exact same room as the Standard Ocean-view room but with guaranteed bedding for family of 5 (2 doubles & rollaway), Ocean-view balcony. This room is only for familes of 5 (2 adults and 3 children 12 years & under).
Other Amenities -
Air Conditioning
Bathtub
Minibar
Coffee Maker
Hair Dryer
Iron
Radio Alarm Clock
Telephone
Television
Room Safe
Satellite
STANDARD KING
Guaranteed ocean view and balcony, minibar (restocked daily), satellite TV, full bathroom with shower or bathtub/shower, make-up mirror, hair dryer, iron and ironing board, safety deposit box, clock radio, telephone with voice mail.
1 King Bed Other Amenities -

OTHER INFO
24 Hour Room Service (restrictions may apply). Complimentary Wifi is available throughout the resort.
DINING
Crown Paradise Club Cancun features 1 meal plan options:
All Meals, Drinks & Tips-FULL-All(ALL INCLUSIVE FEATURES: 24 hrs food & beverage service, domestic and imported drinks,room service)
There are 7 Restaurants at Crown Paradise Club Cancun:
Los Gallos - A wonderful restaurant serving authentic Mexican cuisine in an intimate atmosphere. Dress code- Men are required to wear long pants, polo or dress shirts and closed shoes for dinner dining.
Sans Soucis - French gourmet restaurant. Open every evening from 6:00 pm to 11:00 pm.
La Palapa - An impressive poolside buffet restaurant offering breakfast, lunch and dinner. Dress Code- From 7:00 am to 5:00 pm shirt and shoes are required, after 5:00 pm no beach wear or tank tops are allowed for dinner dining.
Fujiyana - A la carte Japanese restaurant open daily for lunch from 12 noon to 5:00 pm
Fisherman's Seafood - A la carte seafood dishes that will make your palate sing. Dress Code- Casual elegant for dinner dining.
Wayne's Boots - This sumptuous steakhouse serves mouthwatering Southwestern dishes in a Country Western ambiance, complete with a mechanical bull ride. Dress code- Casual elegant for dinner dining.
La Piazza - A delicious a la carte Italian restaurant with a romantic ambiance. Dress code required- Men are required to wear long pants, polo or dress shirts, and closed shoes for dinner dining.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
18 hole mini-golf, wall climber, gymnasium, basketball, and aerobics. Daytime programs for adults and children.
Nightly Activities & Entertainment:
Nightly shows. Live music at the El Rumbero, Piano Bar and Los Gallos. New disco called Insomnia.
CHILDREN'S PROGRAMS
Mini Club for ages 4-12. Activities include handicrafts, contests, and trips to the waterpark. Baby Club: 18 months to 4 years, including mini-pool with temperature control
Applicable Ages: 4 to 12 years old
Program Fees: Complimentary

Children's Facilities
PlayGround
Game Room
Teen Disco
Babysitting Fee: Hourly
Jetix Teen Club- Includes table games wii, pool, ping pong and air hockey. Open from9:00am to 1:00pm.

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
870 Recommend
870 past Apple Vacationers would recommend Crown Paradise Club Cancun to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 9589reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Absolutely horrible. Very disappointed. Spend your hard-earned money and another Resort!
TIFFANY M.
Jun 14 2018
We had 10 of us in our group. Rooms were all in separate buildings VERY far apart with only two working elevators. AC was broken the first two nights in my brothers room. My best friend and her three kids had a water leak. They put a coffee pot to catch the water and the maid service went around it. It says online every room is an ocean view however my best friend and her three kids (2 rooms) how to view of the restaurant AC units and the top of a Palapa. Crown Paradise Club advertises there are 7 restaurants to eat at. Only two were offered throughout our stay (Italian and Seafood). If you didn't make reservations by 9 a.m. For the restaurant you cannot eat that night because they were "full" however hardly any families/couples were there. If you don't get your reservations you have to wait until 11pm for the late night "pizza/burger" bar to open. Steakhouse was completely out of service. No lights/people the entire time. Signs near water slides says open at 10 am and close at 8pm however was closed every time we went except one. On that occasion, 2 out of 4 slides we thought we're open as water was coming out. Nope. Instead of walking over to me or my kids and explaining the water slide is closed they just shut the water off as my son was half way down and walked away. At this point I'm furious. I tried talking to the hotel manager .. that was the biggest joke of all. Extremely rude. Told him about the waterslide incident he laughed and said I'm sorry. I asked him about the "teen club" he said oh we don't have one. Ask him about non-motorized water activities same response... We don't have those. Asked about the restaurants he said I'm sorry only two restaurants tonight. Did nothing whatsoever to make the situation better. He promised to move our rooms closer two separate days and never did. Our group had 6 adult, 17, 15, 15, and 12 yr old. After two pools and three bars close at 4 p.m. .... There was nothing offered in the hotel to do as a family/group of all ages. The 17,15,15 and 12 yr old were not allowed in the adult disco and there is no existence of a teen club as they advertise online. We ended up leaving the resort every night so we could do things as a group and enjoy each other. Isle Mujeres, Carlos and Charlie's and Senor frogs was by far the best part of our trip. May I also say we got ourselves there with no help from the hotel. We rode the city bus everywhere and took the ferry over to Isla Mujeres. They never offered any transportation asked or seems concerned of our whereabouts being US citizens. My best friend got sick from the drinks at the lobby bar the first night. You are safe if you get draft beer however mixed drinks tasted like dirty dishwater. Myself, my kids, my family members, my best friend and her kids we're so incredibly disappointed we wasted almost $6,000 combined on this "all-inclusive resort. Everything AWAY from Crown Paradise was great.
Customer Rating: 

Front desk staff not very helpful
MARK P.
Jun 11 2018
Upon check in the front desk stated that Apple had cancelled one of my room reservations. They were able to get my family into another room but not without putting a $1300 hold on my cedit card for the room I already paid for. It took 4 days and a total of 2 hors at the front desk to find out that apple did not in fact cancel my reservation and the hotel was to blame.
Customer Rating: 

Best vacation in a long time!
TONY C.
May 16 2018
We had an awesome vacation. Celebrated our 40th! Stayed in the Adult tower room 2711. Breathtaking view. Room was huge with bathrobes and slippers. Super comfortable King bed with Jacuzzi. Fruit and stocked bar. Coffee maker with coffee. Big bathroom with tile shower. Plenty of hot water and toiletries. Ceiling fan over the bed. Never heard any noise, great TV lots of English channels and fast WiFi. Loved the Adult Only lounge for breakfast. Wonderful food. Also enjoyed evening snack and drinks. Helpful staff to assist with specialty restaurants for dinner each night. Huge delicious meals. Lots of great drinks and superb service with a smile everywhere even in the beach. Never fought for a chair or cabana. Pool bar was great along with the buffet selections. Never went hungry. Always refilling food selections and drinks. Bussed tables constantly and remembered our names as well. Took a dinner cruise on the lagoon which was included. Hotel was clean and well maintained. Friendly staff everywhere. Pools were fantastic also had stores on site. Security on site. Always felt safe. Quick trip from the airport. Fun long walks on the beach too! We highly recommend this vacation package for the excellent complete price and accommodations. We already have! Cannot be beat! We will return!
Customer Rating: 

Fantastic family vacation
CHARLENE P.
Apr 25 2018
This hotel is all about the kids. Special drinks, activities, clubs and events all centered around what keeps them happy. Happy kids equals happy parents in our case. The kids club is amazing and my 8 year old couldn't wait to get there every day and run back for the night time activities as well. The staff all around the hotel were fantastic. Always a smile to give and working very hard. We really enjoyed the food as well. Even the buffet is excellent. After 6 days it does get a little repetitive but when you're eating 3 meals a day in one place that can't really be helped. Our favorites were the Mexican and the Italian places. The beach was amazing and we never had any issues getting chairs at the beach or at the adult pool but the family pools the chairs were all gone by about 930a. This is our second time to the resort during spring break and I was pleasantly surprised that it was so quiet at night. It's a smaller resort than we would typically visit my son's love of the kids club means we can have adults only time too. That's a major benefit.
Customer Rating: 

JO M.
Apr 24 2018
The front desk didn't have us listed as arriving and didn't have rooms available for us. But, they upgraded us to new rooms, were very courteous. The toilet in our room leaked around the base and it took two days before maintenance fixed it. Every staff member was friendly and helpful - acted as if they were happy to have us as guests. Family-friendly and was surprised how many children were there! Great beach and water. Dinner reservations were very difficult to get although we tried the first morning we were there - available times were very late. very good food though.
Customer Rating: 

staff was very helpful
JAMES S.
Feb 09 2018
I had medical issues (injury) the first day and the hotel staff helped to make me as comfortable as possible
Customer Rating: 

PETER H.
Feb 07 2018
We selected this hotel because it had tennis courts and pool tables. However, the equipment that the hotel had for its guests was very poor. Three of the cue sticks did not have tips on them. The tennis balls provided were old and had excessive wear. And the hotel employee who agreed to play with me did not show up at the courts.
Customer Rating: 

Time share hell!!!
JOSEPH O.
Oct 28 2017
We arrived at 3pm after 7 hours of travel and just want to get into our room. It was not ready. We were approached by a gentleman from the hotel who wanted to talk to us. We thought it was an Apple rep. Turned out we wanted to talk to us about time shares. We wanted nothing to do with this. When we went back to check on our room status and it wasn’t ready we tried to go get a drink and food but we were greeted again by the time share guy. He wouldn’t let us go until we finally said stop. It was nearly an hour before our room was ready. Our checkin slip said we were to be in room 2616 but ended up being in room 2207. That room was a nightmare. Closest to the elevator. Closet was musty. Room next door was full of loud screaming children. Seal of the shower/tub leaked making the marble floor slippery. The adult pool bar not only was the temperature of human body fluids but closed at 5pm. So after getting settled in we had 15 min of adult pool time. So we had to “relax” after our long travel by the kids pool. Where we found out that bar was closed. Needless to say not a very welcoming start to our vacation. Dinner reservations policy was confusing. We weren’t informed that reservations needed to be made 24 hrs in advance and that one of the restaurants was closed. If it wasn’t for the bar/serving staff this trip would have been a huge waste of time and money.
Customer Rating: 

Great Vacation
MICHAEL B.
Oct 26 2017
for our purpose in celebrating with our family of 18 our 70 birthdays, it was excellent for the ages of the 8 children
Customer Rating: 

MARIA D.
Oct 11 2017
everything was really good except that we specifically requested and ocean view room, and at the time of check in the no too nice person at the reception area said they don't have any ocean view room, only partial ocean view rooms.
Customer Rating: 

First time vacation
SILVIA R.
Jul 08 2017
It's a nice resort, the room I got wasent the room that I pay for, I ask for 2 queen beds and got 1 king n a roll out bed. The people that are in the from with time share are annoying you think they work for the hotel and they bug u. The towel station closed before the pool and also the bar it closed before the pool so we had to go all the to the lobby for any drinks. You also have to tell them what liquor you want if not they give u the cheapest one, and even sometimes if you tell them they act like they didn't understand you.
Customer Rating: 

TripAdvisor Traveller Reviews
Great Vacation with Family
Cokes352, St louis
Thu Jul 19 07:07:38 EDT 2018
We love this resort and it was our third time visiting. We traveled with a party of 10. Had no problems getting into the restaurants, but we did call prior to our arrival. Very clean hotel. We were disappointed in the ocean, but the hotel could not help that. The other two times I went, it was perfect!!!!! BUYER BEWARE of the AQUAWORLD, especially ADI (Spelling, but its close) We were lied to about or excursion to the Isle of Majerus. I have been traveling for years, and never have been lied to or had such a terrible experience on an excursion. We were told that we would have a private all inclusive beach for the day, and we could come and go as we wanted. That was a big fat lie. We got like 3 hours at a substandard beach and then had to move to go "shopping". NOT what was planned or wanted. BUYER BEWARE (this was not a cheap excursion). - - BUT the following people made up for that. Angel (both entertainment and Pool) JOEL at the bar server is the best. Still love Gabriel, it was a pleasant surprise to see him in the Mexican restaurant.... Charley from the entertainment staff is awesome, fun with the kids There were so many others, which I could remember all......

There are better resorts
Chase H, Salt Lake City, Utah
Thu Jul 19 06:53:46 EDT 2018
This is an ok resort. I have also stayed at the Paradisus resort which I found to be a far better resort. Day 1 the Crown Paradise tried to upsell us packages though we had already paid on Expedia. Once we were given our room keys someone personally escorted us to "explain" the amenities. It turned out to be a half hour of trying to sell us trips and convince us to go to a 1.5hours presentation on their loyalty program. When we finally convinced them we don't want the presentation or tours she left us without even pointing us the direction of Tower2 which is where our room was. The food in the Paradisus was far better. The seafood, japanese, and Italian restaurants had few selections and poor taste. The meat restaurant in the Paradisus was more Rodizio style and their sushi was much more tasty and had more options. It just felt like Crown Paradise was trying to give the image of having options but went cheap wherever possible. The Paradisus had rivers and animals throughout the hotel and plenty of pools where Crown Paradise had shallow rivers with no animals and the pools are crowded. Again it seems like they are going the cheap route trying to compete with other resorts. Honestly i got a better deal and enjoyed my stay better at the Paradisus.

One of the best times
Camron T,
Thu Jul 19 05:15:20 EDT 2018
Firstly I’d like to say that this is my fifth time having the pleasure of visiting this resort and it was the best yet. I’m leaving with very little to complain about. The staff was amazing, from when we first arrived to when we departed we had huge smiles on our faces. The bellboy Jesus actually had us smiling cheek to cheek because of how phenomenal his hospitality was as we went back to the airport, which is a hard thing to do to get me to smile as I leave Cancun. A couple other mentions are for Melchor and Anibal the bartenders always taking care of me. A couple things I think they could work at though which Crown Paradise used to be great at about a decade ago is the entertainment staff. It seemed so small since my last visits when there was maybe 8 of them that were always around making our fun that much better, but Jorge did a great job this year, but he was the only one I really saw this year and that’s a huge task for just one guy. All in all still 5 stars.

Not recommended!
Cuba_2016_NOW, Toronto, Canada
Thu Jul 19 03:08:49 EDT 2018
I stayed at the resort with two adults and three children for five nights. The buffet restaurant does not have air conditioning and enough seating. The food selection is substandard. The beach is rough and with weeds. Not many shaded seating. Not useable. The pools are very over crowded with not enough seats and very minimal shaded spots. The rooms need an update and the air conditioning is poor and super loud. The gym is dated, in need of repair and update. The equipment is old and there were no towels there with very minimal air conditioning. Overall, not a great beach resort. Substandard for Cancun!

It really is a 5 star resort!
EmmilyKHP,
Wed Jul 18 13:35:18 EDT 2018
The resort was fabulous! It was a short 20 minute ride from the airport. We took the club experience and our room was everything I could have hoped for - jacuzzi tub, balcony, ocean view! We spent equal time at the adult pool & the beach. There were plenty of loungers on the beach - shaded & full sun. The ocean was perfect - no sea weed & lots of waves to ride. I'd go back in a heartbeat!



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