Puerto Vallarta/Riviera Nayarit

Buenaventura Grand Hotel & Great Moments


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All Inclusive    

Only a five-minute walk to the newly-renovated Malecón, Buenaventura Grand Hotel & Great Moments is located in Puerto Vallarta, Mexico, about eight miles southeast of Puerto Vallarta International Airport.

This all-inclusive tropical beachfront resort boasts a spectacular atrium and indoor tropical garden, offering cultural and entertainment options including tours, shopping, golf, watersports, and concerts. Dip into three pools with an adults-only section, water loungers, umbrellas, lounge chairs, and beautiful beach palapas. Full of unforgettable adventure and electrical nights, this all-inclusive resort caters to guests of all ages. Experience the thrill of beach volleyball, aqua aerobics, diving classes, table tennis, beach soccer, water polo, cooking classes, and kayaking tours. Stay connected with Free WiFi throughout the hotel. Additionally, you can enjoy one of several Btempo bikes for three complimentary hours a day!

Enjoy 24-hour room service, and fine dining in the restaurants. Experience a menu of international fusion cuisine and a special selection of international wines at the International Bistro Gourmet. At night, the Beach Club puts on its dress clothes and becomes the Sunset Restaurant where Puerto Vallarta's amazing sunset is a faithful witness of the delicacies prepared in this Mediterranean specialty restaurant. Then sit back and enjoy the nightly live entertainment. Make reservations with the concierge to enjoy a romantic dinner at the Miramar Romantic Nook or on the beach.

Buenaventura Grand Hotel & Great Moments has been honored with the prestigious Distinctive H award. This special award certification is granted by the Ministry of Tourism and the Department of Health to Food and Beverage Establishments that exemplify high standards and excellent quality.
HOTEL LOCATION
Buenaventura Grand Hotel & Great Moments is locacated just two blocks away (5 minutes walking distance) from the downtown area, and 15 minutes away from the International Airport.
Address: AV. MEXICO 1301 APDO POSTAL 8.8
PUERTO VALLARTA
JAL

MX
Local Phone: 322-226-7000
Toll Free Phone: 888-859-9439
Fax: 52-322-226-7035
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (5 minutes)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Three heated pools, including kids' pool.
Golf: NEARBY
Marina Golf Flamingos Golf
Marina Vallarta Golf Course is a par-71, 18-hole course designed by Joe Finger with atotal of 6,700 yds, located in the heart of Marina Vallarta. The Flamingos is a par 72, 18-hole course designed by Percy Clifford, located 15 minutes north of town.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
HOTEL DETAILS
Buenaventura Grand Hotel & Great Moments is a five-story beachfront hotel with an optional All-Inclusive Plan. The lobby areais located beneath a spectacular atrium, while the hotel itself boasts a wonderful indoor tropical garden and ideal location. This resort offers a spa area with the biggest jacuzzi in Vallarta, specialty restaurants, three bars and live nightly enter tainment. Guests can enjoy facilities at the Hacienda Hotel. Transfers are not included. Beach: Beautiful sandy beach with Palapas & lounge chairs. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 236
Year Opened: 1982 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Fee is required for Room Service.
ROOM TYPES
DELUXE ROOM KING BED
Comfortable and spacious rooms are designed with a fresh, Mexican contemporary style and one King-size bed.
Other Amenities -
DELUXE OCEAN VIEW
2 doubles, Ocean-view, Safety deposit box, Hair dryer, Iron/ironing board, Mini-bar, Wireless internet acces, Coffee maker, Cable TV with over 60 channels.
Other Amenities -
Air Conditioning
Telephone
DELUXE ROOM
2 doubles, Safety deposit box, Hair dryer, Iron/ironing board, Mini-bar, Wireless internet acces, Coffee maker, Cable TV with over 60 channels.
Other Amenities -
Air Conditioning
Telephone
HONEYMOON OCEANVIEW SUITE JAC
King bed, Balcony with romantic touch, In-room jetted tub, Mini-bar, CD player, Coffee maker, Cable TV with over 60 channels, Safety deposit box.
Other Amenities -
Air Conditioning
Telephone
DELUXE OCEAN VIEW KING BED
Comfortable and spacious rooms are designed with a fresh, Mexican contemporary style and one King-size bed.
Other Amenities -

OTHER INFO
Fee is required for Room Service.
DINING
Buenaventura Grand Hotel & Great Moments features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Buenaventura Grand Hotel & Great Moments:
International Bistro Gourmet - International Bistro Gourmet with fine dining specialties. Reservations required.
Beach Club Restaurant - This nice and cool ocean front snack bar with its majestic Palapa roof, where you can taste our Mexican taquitos grilled chicken, grilled hamburgers, pizzas and a variety of snacks and desserts.Open daily from 12:00 PM to 6:00PM
Frutas y Flores - A delightful environment with new equipment and decor in combination with delicious culinary aromas and air conditioning system where you will be able to taste Vallarta's finest breakfast, lunch and dinner Buffet.
Miramar Restaurant - "Romantic Restaurant" For an intimate and private affair, with your best half, or with friends or family with a wonderful view of Banderas Bay you can enjoy a delicious menu prepared just for you by our Chef, open only fordinner. Reservatioins required
Sunset Restaurant - A unique and satisfying experience Dinner with three different A la Carte menus Seafood, Nouvelle Cuisine and Fusion Cuisine. Previous reservation required with our Concierge (based upon availability). Open daily from 7:00 10:00PM.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
There is a daily activities program during the high season. Beach volleyball, waterpolo, non-motorized watersports.
Nightly Activities & Entertainment:
Theme nights with live entertainment.
CHILDREN'S PROGRAMS
Activities for children are available. Can-Do Kids Club.
Applicable Ages: 4-12 years

Children's Facilities
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
190 Recommend
190 past Apple Vacationers would recommend Buenaventura Grand Hotel & Great Moments to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 3155reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Timeshare sharks
BENJAMIN G.
Jul 04 2018
Be cautious of the staff suckering you in to attend the meeting for the timeshare. The pester you so much that we gave in. Well huge mistake! I was so upset! The guy had a attitude with me when I told him no at the end. So just avoid this completely.
Customer Rating: 

TEST
ANTONIO H.
Feb 14 2018
When the front desk was asked any question, a group huddle would occur with all the front desk staff in the back room and then told to come back the next day to see the supervisor at a specific time. When we reported near that time, the same process happened and when we identified that, a resolution to the inquiry was presented but it appeared as though the strategy was to avoid providing an initial response so that we would not return.
Customer Rating: 

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Buenaventura staff
JOSE M.
Jan 12 2017
The general manager was excellent and his entire staff did a great job attending all my needs
Customer Rating: 

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Buenaventura
LAWRENCE P.
Dec 14 2016
Great food.very polite and helpful staff.reception desk was a bit rude and took forever to check in.they were remodeling main bar which is good but the construction noise was terrible.some other changes were dissapointing.
Customer Rating: 

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Poor management
KATHERINE H.
Jul 13 2016
The hotel needs a lot of TLC! The employees are not that friendly, if you don't speak Spanish you get waited on last. My sliding door wouldn't lock, they fix it but it was broke again the next day. The pools were dirty. Dirty dishes were around the pools constantly. Food in buffet was always just luke warm and had no flavor. I spoke to other people and they were very upset with the resort. Overall, not a very good experience for it being my first time to PVR. I would not recommend this resort to clients. I had issues with Alaska Airlines. I had a bag with 3 bottles of Tequila, all in bubble wrap and the bag had a very large label on it that said FRAGILE, but they broke my bottle and ruined my bag. Not very impressed with this trip!
Customer Rating: 

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JIM F.
Mar 19 2016
The first room they gave us unacceptable. Move to a different room which was better but the beds were extremely hard! Very noisy in the hallways had to complain to the front desk on 3 different occasions. As for the food breakfast and lunch were pretty good and dinner buffet was a little below average. The pool deck, pools and beach front were excellent. The hotel location was no more than a 5 min. walk to the downtown area was an added bonus.
Customer Rating: 

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Poor rooms, good beach
JEFFREY F.
Feb 12 2016
The hotel has outdated poor quality rooms. Water pressure in the shower is very poor. Concierge was outstanding, front desk staff very good. Food quality was ok; nothing special. Many employees in the restaurant, but not all, just didn't seem like they were motivated or cared. Hotel location is good, and beach area is fine. Maid service was also very good. I will probably not stay at this hotel again
Customer Rating: 

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Great vacation!
RYAN H.
Jan 21 2016
We were super impressed with the Buenaventura resort, excellent staff, delicious food, and location that boasted a great beach and a very close walk to town. Only downfall was there was no volleyball while we were there.....but all in all a great trip! Was our first all inclusive experience and it was a good one!
Customer Rating: 

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We have visited puerto Vallarta Buenaventura and we always h
JOSE G.
Oct 28 2014
Go back there!
Customer Rating: 

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Terrific staff, great location but disappointed by internet and maintenance issues
ROXANNE M.
Mar 15 2014
Very attentive staff in the restaurants. Good location near downtown and blocks from the Malacon. Wifi was advertised as included but rarely available. Maintenance issues included patio door that was very difficult to open, cracked vanity in bathroom, and mildew looking stiains on the floor. No hotel details provided at check in. They provide them in the 930 meeting the following am. Had to ask for a lock for the room safe two times. Food was ok but variety was lacking as was some quality (chicken was only thigh and legs). Only experienced one show as
Customer Rating: 

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Not Happy
JOHN U.
Mar 06 2014
The room was over the kitchen with a view of parked cars. It was noisy we slept with ear plugs. We were told the hotel was 100 % booked so we did not request another room. We are repeat guests but that did not mean anything.
Customer Rating: 

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TripAdvisor Traveller Reviews
Will go back...
shar0nc0ry, Hudson, Iowa
Mon Dec 10 11:57:23 EST 2018
We visited the Buenaventura Grand in mid-November and had a great time until we were forced to move. We did get a room with no balcony to begin with but they honored our request to move to a room with outdoor space. The rooms are small but large enough for our needs. The pools are great and the beach is beautiful. The waiters on the beach are amazing and the food was delicious. We did not spend any time hungry or thirsty!! However, due to some sort of electrical grid problem with just a couple of days left in our week's vacation, they moved everyone from the entire hotel to different places all over PV. We ended up wasting almost an entire day of our vacation packing up and moving and getting settled at a new place that was not nearly as nice or friendly as the Buenaventura. It was a case of bad timing and bad luck and, hopefully, will never happen again. We would love to return to this resort.

MY VACATION
VITOChicago_Illinois, CHICAGO, ILLINOIS
Sun Dec 09 13:25:38 EST 2018
The staff at the Buenaventura are the finest that I have ever encountered on any of my trips. Your organization should be proud of how well they represent you. I just hope you finish all remodeling and improvements before I return in November of 2019.

Another amazing stay at the Buenaventura Grand
Rhonda202, Vancouver, Canada
Sat Dec 08 18:43:39 EST 2018
My partner and I stayed at the Buenaventura November of 2017 and had such a great experience that we booked again this November. We had upgraded to a honeymoon suite when we were at the hotel in 2017 and we were hoping to do the same this year. I contacted the reservations department via e-mail to try to arrange for the upgrade to a honeymoon suite and I received a prompt e-mail back from José Garcia. José was so great to work with. He made sure that we got a honeymoon suite and he even looked up our stay from the previous year and he made sure we got the exact room we had enjoyed the previous year! We had the pleasure of meeting José in person once we arrived to the hotel last month. He was such a gracious and lovely man - can't say enough about the excellent service he gave us. I have to say that all of the staff at the hotel are great. This hotel is smaller and has a wonderful location; very close to the Malecon and only a half hour walk into Old Town. We could hear the sound of the waves from our hotel room - so great! We would highly recommend this hotel!

Location Location Location
janetmac2015, Ottawa, Canada
Sat Dec 08 08:30:18 EST 2018
We booked this hotel because it’s less than a ten minute walk to the malecon. We were not disappointed. They do try to book you into a time share presentation when you arrive, Just say no. Thank them and walk away. We booked a honeymoon suite to ensure we had a balcony overlooking the ocean. Not all rooms have balconies. The hotel is small and friendly with wonderful staff and excellent service. The pools are small and heated so you’re not freezing. There is pool and beach service. It’s informal and I loved that we could always eat outside. We didn’t try the restaurant that requires a reservation, preferring to eat where we could hear the ocean and enjoy the evening air. The food was surprisingly good but the food in the buffet needs to be kept hotter. I know it isn’t easy. They’re always refreshing it. The wifi worked great in the lobby and by the pool. It was frustratingly slow in our room but worked fairly well on the balcony. “Fair” being the key word; it needs to be better. Don’t call to say it isn’t working, they’ll tell you they’re working on it. But there’s a good barista at the lobby bar if you like specialty coffees (where the wifi works great) and quiet entertainment in the evening. We would have preferred quiet time by the pool but as someone wrote you can’t get away from the entertainment. Bingo when you’d prefer a quiet lunch by the pool, movie trivia... it’s so loud. Quiet Latino music would be so much nicer. We appreciated that we could walk downtown... no cabs needed... and went on just one tequila tasting tour which we’d done before. Our Air Canada rep assured us it wasn’t the same one even when I was showing him pictures but that’s the Air Canada Rep being dishonest and not the hotel’s fault. We’d stay there again. The hotel is spotless and they have great staff. 3 star hotel but 4 star service once you get past the desk clerk telling you your room will be ready in just ten minutes ... have a drink and let the staff tell you about the amenities. As someone wrote Just say no. That’s not his fault either, he’s just following orders. Go and enjoy. And don’t forget to tip. Their staff are great and work so hard. Enjoy the sunsets in the Bay of Banderas!

Vacation
Go278533,
Fri Dec 07 16:33:46 EST 2018
A couples vacation. We ended up in Puerto Vallarta we were originally scheduled to go to Cabo San Lucas the location and staff were great but our room was extremely moldy and it caused me nasal and breathing problems so I couldn't sleep at night.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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