Puerto Vallarta/Riviera Nayarit

Buenaventura Grand Hotel & Great Moments


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All Inclusive    

Only a five-minute walk to the newly-renovated Malecn, Buenaventura Grand Hotel & Great Moments is located in Puerto Vallarta, Mexico, about eight miles southeast of Puerto Vallarta International Airport.

This all-inclusive tropical beachfront resort boasts a spectacular atrium and indoor tropical garden, offering cultural and entertainment options including tours, shopping, golf, watersports, and concerts. Dip into three pools with an adults-only section, water loungers, umbrellas, lounge chairs, and beautiful beach palapas. Full of unforgettable adventure and electrical nights, this all-inclusive resort caters to guests of all ages. Experience the thrill of beach volleyball, aqua aerobics, diving classes, table tennis, beach soccer, water polo, cooking classes, and kayaking tours. Stay connected with Free WiFi throughout the hotel. Additionally, you can enjoy one of several Btempo bikes for three complimentary hours a day!

Enjoy 24-hour room service, and fine dining in the restaurants. Experience a menu of international fusion cuisine and a special selection of international wines at the International Bistro Gourmet. At night, the Beach Club puts on its dress clothes and becomes the Sunset Restaurant where Puerto Vallarta's amazing sunset is a faithful witness of the delicacies prepared in this Mediterranean specialty restaurant. Then sit back and enjoy the nightly live entertainment. Make reservations with the concierge to enjoy a romantic dinner at the Miramar Romantic Nook or on the beach.

Buenaventura Grand Hotel & Great Moments has been honored with the prestigious Distinctive H award. This special award certification is granted by the Ministry of Tourism and the Department of Health to Food and Beverage Establishments that exemplify high standards and excellent quality.
HOTEL LOCATION
Buenaventura Grand Hotel & Great Moments is locacated just two blocks away (5 minutes walking distance) from the downtown area, and 15 minutes away from the International Airport.
Address: AV. MEXICO 1301 APDO POSTAL 8.8
PUERTO VALLARTA
JAL

MX
Local Phone: 322-226-7000
Toll Free Phone: 888-859-9439
Fax: 52-322-226-7035
HOTEL FACILITIES
Boutique Shops
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Meeting Rooms
Physician on Call
Shopping Mall Nearby (5 minutes)
Pools
Number of Pools: 3
Outdoor Pools: 3     
Three heated pools, including kids' pool.
Golf: NEARBY
Marina Golf Flamingos Golf
Marina Vallarta Golf Course is a par-71, 18-hole course designed by Joe Finger with atotal of 6,700 yds, located in the heart of Marina Vallarta. The Flamingos is a par 72, 18-hole course designed by Percy Clifford, located 15 minutes north of town.
Holes: 18
Green Fees: $
Cart Fee: $
Club Rental Fees: $
Lessons Available
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Additional Charge
JetSki / Waverunner: Additional Charge
Waterskiing: Additional Charge
Health Club / Spa
Jacuzzi: Complimentary
Massage: Additional Charge
Sauna: Additional Charge
Spa: Additional Charge
Steam Room: Additional Charge
HOTEL DETAILS
Buenaventura Grand Hotel & Great Moments is a five-story beachfront hotel with an optional All-Inclusive Plan. The lobby areais located beneath a spectacular atrium, while the hotel itself boasts a wonderful indoor tropical garden and ideal location. This resort offers a spa area with the biggest jacuzzi in Vallarta, specialty restaurants, three bars, and live nightly entertainment. Guests can enjoy facilities at the Hacienda Hotel. Transfers are not included. Beach: Beautiful sandy beach with Palapas & lounge chairs. Check-in: 3:00 pm
Check-out: 12:00 pm
Total Rooms: 236
Year Opened: 1982 Credit Cards: Visa, Master Card, American Express
HOTEL RESTRICTIONS
No Spring Breakers. Fee is required for Room Service.
ROOM TYPES
DELUXE OCEAN VIEW
King or 2 doubles, Ocean-view, Safety deposit box, Hair dryer, Iron/ironing board, Mini-bar, Wireless internet acces, Coffee maker, Cable TV with over 60 channels.
Other Amenities -
Air Conditioning
Telephone
DELUXE ROOM
King or 2 doubles, Safety deposit box, Hair dryer, Iron/ironing board, Mini-bar, Wireless internet acces, Coffee maker, Cable TV with over 60 channels.
Other Amenities -
Air Conditioning
Telephone
HONEYMOON OCEANVIEW SUITE JAC
King bed, Balcony with romantic touch, In-room jetted tub, Mini-bar, CD player, Coffee maker, Cable TV with over 60 channels, Safety deposit box.
Other Amenities -
Air Conditioning
Telephone

OTHER INFO
Fee is required for Room Service.
DINING
Buenaventura Grand Hotel & Great Moments features 1 meal plan options:
All Meals, Drinks & Tips
There are 5 Restaurants at Buenaventura Grand Hotel & Great Moments:
Frutas y Flores - A delightful environment with new equipment and decor in combination with delicious culinary aromas and air conditioning system where you will be able to taste Vallarta's finest breakfast, lunch and dinner Buffet.
Miramar Restaurant - "Romantic Restaurant" For an intimate and private affair, with your best half, or with friends or family with a wonderful view of Banderas Bay you can enjoy a delicious menu prepared just for you by our Chef, open only fordinner. Reservatioins required
Sunset Restaurant - A unique and satisfying experience Dinner with three different A la Carte menus Seafood, Nouvelle Cuisine and Fusion Cuisine. Previous reservation required with our Concierge (based upon availability). Open daily from 7:00 10:00PM.
International Bistro Gourmet - International Bistro Gourmet with fine dining specialties. Reservations required.
Beach Club Restaurant - This nice and cool ocean front snack bar with its majestic Palapa roof, where you can taste our Mexican taquitos grilled chicken, grilled hamburgers, pizzas and a variety of snacks and desserts.Open daily from 12:00 PM to 6:00PM
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
There is a daily activities program during the high season. Beach volleyball, waterpolo, non-motorized watersports.
Nightly Activities & Entertainment:
Theme nights with live entertainment.
CHILDREN'S PROGRAMS
Activities for children are available. Can-Do Kids Club.
Applicable Ages: 4-12 years

Children's Facilities
Children's Pool
Babysitting Fee: Hourly
Advance Notice for Babysitting: 24 hours

Apple Vacations Customer Satisfaction Score
Hotel Average
What to expect
Food Quality
Comfort
Cleanliness
Service
190 Recommend
190 past Apple Vacationers would recommend Buenaventura Grand Hotel & Great Moments to their friends and family



Latest Apple Vacations Review >>
TripAdvisor Web Reviews
Based on 2660reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Buenaventura staff
JOSE M.
Jan 12 2017
The general manager was excellent and his entire staff did a great job attending all my needs
Customer Rating: 

Buenaventura
LAWRENCE P.
Dec 14 2016
Great food.very polite and helpful staff.reception desk was a bit rude and took forever to check in.they were remodeling main bar which is good but the construction noise was terrible.some other changes were dissapointing.
Customer Rating: 

Poor management
KATHERINE H.
Jul 13 2016
The hotel needs a lot of TLC! The employees are not that friendly, if you don't speak Spanish you get waited on last. My sliding door wouldn't lock, they fix it but it was broke again the next day. The pools were dirty. Dirty dishes were around the pools constantly. Food in buffet was always just luke warm and had no flavor. I spoke to other people and they were very upset with the resort. Overall, not a very good experience for it being my first time to PVR. I would not recommend this resort to clients. I had issues with Alaska Airlines. I had a bag with 3 bottles of Tequila, all in bubble wrap and the bag had a very large label on it that said FRAGILE, but they broke my bottle and ruined my bag. Not very impressed with this trip!
Customer Rating: 

JIM F.
Mar 19 2016
The first room they gave us unacceptable. Move to a different room which was better but the beds were extremely hard! Very noisy in the hallways had to complain to the front desk on 3 different occasions. As for the food breakfast and lunch were pretty good and dinner buffet was a little below average. The pool deck, pools and beach front were excellent. The hotel location was no more than a 5 min. walk to the downtown area was an added bonus.
Customer Rating: 

Poor rooms, good beach
JEFFREY F.
Feb 12 2016
The hotel has outdated poor quality rooms. Water pressure in the shower is very poor. Concierge was outstanding, front desk staff very good. Food quality was ok; nothing special. Many employees in the restaurant, but not all, just didn't seem like they were motivated or cared. Hotel location is good, and beach area is fine. Maid service was also very good. I will probably not stay at this hotel again
Customer Rating: 

Great vacation!
RYAN H.
Jan 21 2016
We were super impressed with the Buenaventura resort, excellent staff, delicious food, and location that boasted a great beach and a very close walk to town. Only downfall was there was no volleyball while we were there.....but all in all a great trip! Was our first all inclusive experience and it was a good one!
Customer Rating: 

We have visited puerto Vallarta Buenaventura and we always h
JOSE G.
Oct 28 2014
Go back there!
Customer Rating: 

Terrific staff, great location but disappointed by internet and maintenance issues
ROXANNE M.
Mar 15 2014
Very attentive staff in the restaurants. Good location near downtown and blocks from the Malacon. Wifi was advertised as included but rarely available. Maintenance issues included patio door that was very difficult to open, cracked vanity in bathroom, and mildew looking stiains on the floor. No hotel details provided at check in. They provide them in the 930 meeting the following am. Had to ask for a lock for the room safe two times. Food was ok but variety was lacking as was some quality (chicken was only thigh and legs). Only experienced one show as
Customer Rating: 

Not Happy
JOHN U.
Mar 06 2014
The room was over the kitchen with a view of parked cars. It was noisy we slept with ear plugs. We were told the hotel was 100 % booked so we did not request another room. We are repeat guests but that did not mean anything.
Customer Rating: 

SAMUEL S.
Mar 18 2013
I really liked the hotel, thought it was great and had great services,food, etc. My only complaint is in terms of the food, we would have enjoyed more Mexican food, seeing as we were in Mexico, as well as guacamole being self-serv.
Customer Rating: 

Great Hotel
PAMELA W.
Mar 08 2013
Great hotel with a real mexican flare. Loved the location. Will return!!!Everyone went out of there way!!!
Customer Rating: 

TripAdvisor Traveller Reviews
An Unforgettable Honeymoon!
Sara D,
Thu Jan 18 09:08:44 EST 2018
My husband and I have just arrived back home in Vancouver BC after an incredible 2 weeks at Buenaventura Grand to celebrate our honeymoon! It's tough to trade the warmth and sunshine for the cold and rain :) This was my second time visiting beautiful Puerto Vallarta (first time at Buenaventura), and my husband's first time in PV...and as we kept saying to each other throughout our trip, it really was the best vacation ever! The resort itself is small, and it is older, but it's well maintained, and very clean. From check-in to check-out, we were treated like family by everyone we met! Our room (Honeymoon Suite) was perfect for us, and the king bed was extremely comfortable. The ladies that cleaned our room always did an excellent job, and our mini-fridge was kept well stocked with bottled water, cerveza, and cans of soda. The food was also excellent. I honestly don't understand all the negative reviews about the food! Frutas y Flores (main buffet) had lots to choose from, and the staff were constantly bringing out fresh food, so nothing was left sitting in warmers for too long. I recommend the Sunset Restaurant for lunch – the al a carte & gourmet burger menus were fantastic (highly recommend the fish/shrimp tacos, smoked marlin burrito & the surf and turf burger). The two reservation-only dinner restaurants – Sunset & Corazón Contento – were both excellent, and a nice change of pace from the buffet. If you only make one reservation during your stay, make it the Seafood night at Corazon – the best meal of our whole trip! No complaints about the pool area either, other than I recommend wearing water shoes in the main pool, as there are some loose tiles that can be quite sharp (it definitely needs to be re-tiled). The location is also a big plus. There are amenities all around (the bank is close if you need pesos, and the numerous Oxxo convenience stores have good, cheap alcohol if you want to have drinks in your room), and you're on the Malecon in under 15 minutes. Most importantly, I want to give a huge THANK YOU to Ricardo. He absolutely sets the standard for service at Buneaventura, and helped make our vacation that much more enjoyable. Also thanks to Francisco, Eduardo, and Germaine, who always went above and beyond for us. Thanks also to the concierge Jessica, who took great care of us and always made sure we had dinner reservations, etc., and Pancho & his Activities crew who were always entertaining. At the end of the day, your vacation is as good as YOU make it. I'm sure if you try, you could find things to nitpick and complain about, but why? You're literally in paradise, and every person on staff works very hard (for very little) to make people happy, every day. A little graciousness, gratitude, and a good attitude goes a long way! For anyone looking for information on accessibility for people with disabilities/mobility issues, I give this place a solid 8/10. I have CP, so my balance and coordination isn't the best, but I didn't have any major problems (my husband is also an excellent 'portable railing' when needed!). Some notes: -There are stairs here and there, but almost all areas had an accompanying ramp. -The stairs up to each floor all have railings except for the first flight. No railings or anything to hang onto, unfortunately. The 2 elevators, while small, are fast. -there are 4 stairs leading into Corazón Contento, no ramp. -The Shakti spa is also not accessible – you have to go up a fair number of steps to get up there. There is no built-in railing, but there is a ledge to hang on to on your way up and down. -The main pool is the only pool with stairs. The others have ladders only. One word of caution about the main pool, however, is the final step. There are about 4 shallow steps into the pool with a railing, and then one big step down (about 2-3 feet). Getting in wasn't bad but getting out was a bit of a challenge. -The cement around the pool area got quite slippery when wet. I recommend sandals or water shoes if you have issues with balance like I do. -The chairs and lounges are placed very close together. Don't be afraid to move things around to make space. -There are a few steps to get down onto the beach, but there is a railing. -The walk to the Malecon is easy. The sidewalk is large and flat, with ramps to get down to street level. As you get closer to the older parts of town, the curbs get higher, and the cobblestone streets are pretty rough. Other notes: -After going through customs at the airport, you'll see a sign for transportation. Before you can exit the airport, you'll have to walk through a 50-ft room with people lined up on either side. I call this the “timeshare gauntlet.” JUST KEEP WALKING AND DON'T STOP. They will lie and say that they are from your hotel, they will have clipboards and will claim that the only way you can book transportation is through them, they will shout after you and make you feel like you're doing something wrong. JUST GET OUT. Once you're outside the airport, find the person holding the sign for your airline, and you're on your way! -When you arrive at the hotel, you'll be given a bunch of useful info, which will then segue into them wanting to “schedule” you for breakfast. This is their way of inviting you to their Vacation Club presentation. If you're not interested, just say so – although they will probably offer you some discounts and a free city tour if you do agree to attend. -they seem to be making small cosmetic upgrades here and there, but the major construction is finished. -If you like to sleep in, be aware that there is not a lot of sound-proofing. Try asking for a room as far back from the pool as possible, but even then...(I'm looking at you, 9am Zumba ladies!!) -The competition for seating in the adults-only section is pretty fierce. People will get up at 5/6/7am to claim their spot. -If you don't see any bacon at breakfast, just ask -El Barracuda (next door to Bunaventura & accessible from the beach) is awesome. The food is great and very reasonably priced. Gracias Bunenaventura! We can't wait to come back <3 - Joe & Sara (The Viking and his lady with the blue hair)

Expected More...An Overall Disappointment
GDMICM, Surrey
Thu Jan 18 08:13:51 EST 2018
Overall our biggest disappointment was with the food. BGH has a very limited buffet and the 2 additional restaurants on site also leave a lot to be desired. The preparation is very pedestrian and the flavours all seem to lack any taste, they're blah and drab. The drinks were a hit and miss most of the time tasting watery or overly sweet and the 2 wines are syrupy. This place is fine for nouveau travellers with little experience, unfortunately we've seen and tasted so much better throughout the world. The entertainment was poor, the whole time we were there we kept thinking we'd have been better off somewhere else and ventured into town most days and evenings. The spa was a poor excuse they couldn't even pull off our manicures and pedicures. Our room although facing the ocean with a view didn't receive any sun, it's a poor design, so we had to forfeit using it since we were there for the sun. The previous reviews are misleading, so I hope we can spare discerning travellers in the future from making our mistake of choosing it. Best avoided, we won't be returning.

Vacation
Bob W, Puerto Vallarta, Mexico
Wed Jan 17 10:27:10 EST 2018
we have stayed at this hotel many times and just returned this week from a 10 day stay.We thoroughly enjoyed our vacation.The food was very good our room was clean and the staff are excellent. We will be returning again next December and cannot wait.

Don’t understand the raving reviews
DrRMA, California
Wed Jan 17 06:10:15 EST 2018
Stayed here three nights. Our room faced the street and did not have a balcony. It took 10 minutes for the shower to produce warm water. Very noisy place. Pools were nice but they played weird techno music constantly. The best thing is that they do have good bars. Whatever you want. Worst thing is the food. Many choices, most of them poor. Fortunately, you can get hamburgers on the beach. After eating there the first night, we chose to forgo the all-inclusive and eat our dinners elsewhere. Been going to PV for over 40 years and, for value for your buck, this was not a good choice for us.

So much fun!
nancym322018, Saint Louis, Missouri
Tue Jan 16 17:17:11 EST 2018
This was one of our best times in Puerto Vallarta! We've stayed several times in small and large resorts, but never in the city of PV - always in Nuevo Vallarta or Bucerias. We tried something new this time by staying in town, and we were NOT sorry. It's a smallish resort, but with all the amenities. We liked the smaller venue because we would see the same guests each day and made some vacation friends, which always adds to the experience. We are beach people as opposed to pool people. I've seen comments about the beach being too rocky, but it was wonderful. The rocks are manageable - just bring some water shoes if you want to go for a swim or a long walk down the beach. Even without the shoes, the beach is undeniably beautiful. Regarding the food - buffet breakfasts were delicious with something for everyone. We ate in the inside restaurant one night - it was different, but good. What a great opportunity to try something new! We ate in the outside restaurant one night - delicious and don't miss the Spanish Coffee (quite the show!). For lunch every day, our amazing servers (Fausto and Eduardo (?)) brought us whatever we wanted - in addition to knowing our drink preferences and bringing them without even asking all day long. Some tips: There is a pharmacy across the street where you can get sunscreen, so don't need to pack any. The drinking water is FINE, so ignore all those warnings from your well-meaning friends and family. Tips for staff of the resort are always welcome. Be kind to the staff - they work so hard, and always with a smile. There is a bank with ATM about 100 steps from the front door of the resort - get some Mexican $$ there and get better deals (most places take USD, but you get a better deal with Mexican $$). The bus is right by the bank/ATM- take it to El Rio BBQ for a fantastic afternoon. The Wifi is sketchy, but this is a time to disconnect! Don't bother with taxis around downtown - it's walkable and safe and you'll get to absorb more of the magic of Puerto Vallarta if you go slow. There are travel warnings about Mexico, but just taking reasonable care like you would in any city in your home country will assure a wonderful vacation in one of the most magical cities in the world. I saw lots of reviews mentioning construction noise. They've moved far enough along that any disruptions were incredibly minor. The view from our room (1205) was not impressive, but all I did in there was sleep, shower, and change clothes. The room was clean, the shower was big, everything worked like it was supposed to, but sometimes the water pressure in the shower was low. All things considered, this was a great value, a fantastic experience, and I can't wait to go back!



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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