Cancun

Azul Beach Resort Riviera Maya, by Karisma


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All Inclusive    

Kids Concierge Exclusive: These features provide our young guests with the ultimate VIP Kids Experience which is one of the many reasons why you will Love Azul Beach Resorts!

Kids will enjoy the following with Apple Vacations: Special Recognition at check-in with a welcome drink, in-room amenity such as cookies etc., Karisma Kids Campnight in-room (camping kit, book, lamp, stuffed toy, and milk and cookies), in-room movie night with popcorn, juices and chocolate milk, in-room game night with popcarn, snacks, juices, and chocolate milk, face painting (at the kids' club during designated times), and a cooking class (at the kids' club during designated times).

The Kids Concierge is an Apple Exclusive! Booking and travel is valid thru December 31, 2018. Please visit the kids club or the concierge on arrival to arrange your exclusive amenities.

Azul Beach Resort Riviera Maya, by Karisma is a family-friendly, all-inclusive boutique-style property located on a gorgeous beach in Riviera Cancun, approximately 20 minutes from Cancun International Airport. This is an ideal Mexico vacation experience for couples and families looking for the perfect vacation with personalized service and exquisite details.

Azul Resorts feature the Gourmet Inclusive® concept, designed to elevate all-inclusive vacations to quality levels comparable to traditional luxury hotels. Epicurean offerings include candlelight dining on the beach, a fresh fish fry and butler service to the canopied beach beds. There's an all-lobster menu, 24-hour room service and over 30 tequilas in the tequila lounge. Enjoy amazing cuisine and unlimited drinks at five themed restaurants and four bars including a swim-up bar.

Azul Beach Resort Riviera Maya, by Karisma specially caters to families with young children with loaner baby equipment, kids' club and parent support. The Azulitos Play House has equipment and special programs created for children from four to 12 years old. There is a play space designed by Fisher-Price® with all the latest educational toys to enhance early childhood development.
HOTEL LOCATION
Azul Beach is located in the beautiful "Bahia Petempich" in the Mayan Riviera, Mexico. Just 20 minutes south of Cancun Airport, 25 minutes south of downtown Cancun and 35 minutes north of Playa del Carmen.
Address: Carretera Cancún - Puerto Morelos,
Bahía Petempich, Cancún
QR

MX
Local Phone: 011-52-998-87...
Fax: 52-998-872-8080
Website Address: www.karismahotels.com
HOTEL FACILITIES
Business Services
Car Rental
Concierge
Currency Exchange
Laundry / Dry Cleaning Service
Physician on Call
Pools
Number of Pools: 3
Outdoor Pools: 3     
Three full-service pools.
Golf: NEARBY
Playacar Golf Club, 40 minutes away.
Holes: 0
Water Sports on Site
Fishing: Additional Charge
Scuba: Additional Charge
Snorkeling: Complimentary
Hobie Cats: Complimentary
Paddle Boats: Complimentary
Health Club / Spa
Aerobics: Complimentary
Nautilus Equipment: Additional Charge
Spa: Additional Charge
Manicure / Pedicure: Additional Charge
HOTEL DETAILS
The 98 rooms at Azul Beach were designed in a stylish contemporary decor and are available in superior deluxe oceanfront and Azul suite category and have all features to satisfy the discerning traveler. Azul Beach Resor features four restaurants, three bars, room service, children's activity center, and spa services on the beach. Shuttle transportation to Cancun and Playa del Carmen. Beach: Enjoy a delicious picnic prepared by your beach butler on a Spectacular stretch of white sand beach overlooking the crystalline turqoise waters of the Mexican Caribbean. Check-in: 3:00 pm
Check-out: 12:00 noon
Total Rooms: 98
Year Opened: 0 Credit Cards: Visa, Master Card
HOTEL RESTRICTIONS
Smoking rooms available upon request.
ROOM TYPES
FAMILY SUITE
Oversized suite specially designed for families with a private king size bed area andseparate living area with a sofa bed.
1 King Bed Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
DELUXE ROOM
Balcony or veranda with either garden or ocean views, Satellite flat screen TV, Shower, Hair dryer, Safe, Daily stocked Mini bar, Coffee maker, DVD player
1 King Bed or 2 Double Beds Crib Available, Crib Charge:
Other Amenities -
Air Conditioning
Shower
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
FAMILY SWIM UP SUITE
Oversized suite specially designed for families with a private king size bed area andseparate living area with a sofa bed. The suite has direct pool access from the terrace.
1 King Bed Other Amenities -
Air Conditioning
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
HONEYMOON SUITE
Large suite designed in a contemporary Caribbean style with dark wood decoration, separate living area.
1 King Bed Other Amenities -
Air Conditioning
Shower
Kitchen
Minibar
Sofa
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JACUZZI JUNIOR SUITE
DVD PLAYER
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite
JACUZZI SWIM UP JUNIOR SUITE
DVD PLAYER, SWIM UP
1 King Bed or 2 Double Beds Other Amenities -
Air Conditioning
Balcony or Terrace
Minibar
Coffee Maker
Hair Dryer
Iron
Telephone
Television
Room Safe
Satellite

OTHER INFO
Room Service (restrictions may apply)
DINING
Azul Beach Resort Riviera Maya, by Karisma features 1 meal plan options:
All Meals, Drinks & Tips
There are 4 Restaurants at Azul Beach Resort Riviera Maya, by Karisma:
Blue Restaurant - Serving breakfast, lunch and dinner, a la carte breakfast, family-style lunches, unlimited dining with several complete menus, including chef's choice and daily international theme menu. Breakfast 7-10:30 am, Lunch 12:30-3pm, Dinner 6-9:30 pm.
Tainan Restaurant - A la carte dinner (6:00 pm to 9:30 pm). The food of Tainan restaurant not only brings unlimited experience but also offers opportunities to satisfy the palate with spectacular Asian-inspired cuisine served in generous portions.
Chil Restaurant - A la carte lunch (11:00 am to 4:00 pm) and dinner (6:00 pm to 9:30 pm). The Mexican-Caribbean style of the restaurant with the view of the Caribbean Sea allows you to relax like the name of the restaurant and enjoy the taste of Mexico.
Blue Terrace - Serves a la carte dinner (6:00 pm to 9:30 pm). A wide selection of ocean fresh seafood and tender cuts of meat among other mouthwatering creations are served hot off the grill each evening on this thatched roof terrace.
ACTIVITIES & ENTERTAINMENT
Daily Activities & Entertainment:
Spanish Lessons, Yoga Lesson, Dance Lessons, Cooking Lessons, Tequila Tasting Class, and beach parties.
Nightly Activities & Entertainment:
Shows, Live Music. Concierge and vacation planner services.
CHILDREN'S PROGRAMS
Children's activity center open from 9:00 am to 5:00 pm.
Applicable Ages: 4 to 12 years old.

Babysitting Fee: $
Babies and childrens essentials such as: strollers, cribs, milk heaters, bottle sterilizers, stepping stools, baby bath robe & bath, beach games, coloring books, & refrigerators for milk & medicine.

TripAdvisor Web Reviews
Based on 3600reviews
What to expect
Location
Rooms
Service
Value



Apple Vacations Traveller Reviews
Overall Good Vacation
SHANNON H.
May 25 2011
Rooms: New junior suite was beautiful, and clean. You could not ask for a better room. They did a great job on decor. Only issue I had with inside the room was the airconditioner location, which blows directly on you when you are laying in the bed so we had to turn it off at night. We made numerous adjustments, but it never seemed to shut off. Resort: The whole resort was very clean. People were cleaning from sun up to sun down. Never did I see anything dirty -except maybe a child seat that wasn't cleaned from a few stains from the night before. Fact that the resort is small is a plus, and really adds to the vacation experience. Sure it helped that it was low season. Food was good. Tainan and Chili were the best. Service at Chili was pleasant - one of the waiters even made a bed out of two chairs for my son when he fell asleep at dinner so we could finish ours. That really meant a lot to me because I was able to enjoy my meal. Tainan's staff, except for Paulino, was dry for lack of a better word. Blue is good for breakfast buffet, but I was not a fan of lunch or dinner there - mediocre at best. Service at the restaurants seemed a little slow at times, which we found odd because it was not busy. This is something we would not have noticed if Luca had not been with us. We are use to slow service in Italy, so really not a factor. Timing of lunch: This was a problem for us. Lunch did not start until 12:30 p.m., which is 1:30 our time. By the time we could get lunch my son was so sleepy that most days he did not eat. We tried to find something at the snack bar for him, but really there was nothing he could eat. Activities: There were enough to be involved with, but concierge should have provided a schedule at check-in, instead I had to ask about it. Jorge and Javier were great - wonderful personalities, and made activities really fun. Beach Butlers: The first day we hardly saw anyone, but it was Sunday. Later, we started seeing people more often, especially once we had a beach bed. Basically, there is one lady who comes around for everyone on the beach and at the pools. Baby Supplies: I asked for the baby monitor, which we never received. However, I am sure if I had asked a second time it would have been delivered right away. We had problems with the safe malfunctioning and they arrived within 10 minutes of our call. Stay away from concierge lady that tries to sell you their timeshare version ie. loyalty prog.
Customer Rating: 

TripAdvisor Traveller Reviews
Special shout out to Gerardo!
hockeymark50, Guelph, Canada
Tue Jan 16 15:26:42 EST 2018
On the last day of our excellent week at Azul Sensatori earlier this month, we wrote a review on Trip Advisor about this fantastic resort! Unfortunately, later that day our flight home was delayed by nearly eight hours (due to cold weather in Toronto!), so we asked Gerardo, the general manager, if we could have a late check out so we could enjoy our day at his resort (instead of being stuck at the airport!). Gerardo was SO accommodating, and went out of his way to look after us and make sure that our “bonus time” at the resort was very enjoyable! The service he gave us was exactly the kind of treatment you would expect to receive at a very high end resort! Thank you Gerardo, for taking care of us all week! We look forward to seeing you again soon!

Amazing Honeymoon
devonsylvest,
Tue Jan 16 04:41:41 EST 2018
What an amazing resort! The service is top notch and the restaurants were fantastic. We were there for a week on our honeymoon and it was the most relaxing trip we had taken in a couple of years. I would highly recommend this to anyone who is looking for a place to go and chill out!

Great family resort
Hutcaba,
Mon Jan 15 21:56:40 EST 2018
The hotel is great for families, it’s clean and the food choices are excellent and great quality. I was worried that as we were travelling with teenagers that there would not be enough to keep them occupied, I didn’t need too, with the ability to go kayaking/paddle boarding at anytime throughout the stay to a great entertainment team that had activities planned such as volleyball each day they were never bored!! My only criticism would be the evening entertainment - a lot in the theatre (with a lot of small children running round) and not enough in the bar areas only one night there was a band on in the outside bar (this could also do with more seating maybe instead of the swinging beds?!). If you are looking for a family holiday where the staff make you feel more than welcome (Frank requires a special mention as he really went above and beyond) this is the perfect place.

Amazing!!!!!
chm673,
Mon Jan 15 18:03:14 EST 2018
This resort was immaculate! Amazing service rooms food!!! We loved the small feel! The beach was stunning. We are definitely going back ! The restaurants were fantastic and entertainment/ kids club top notch!!!

Great resort but a few irritating flaws
KGworldtraveller, Toronto, Canada
Mon Jan 15 04:48:26 EST 2018
Just got back and had an awesome time with the family. Good beach for little ones especially when the ocean is calm and there isn't seaweed. All of the great things previous reviewers have mentioned are accurate, incredible staff, really good food, great bars etc. We really enjoyed the "no wristband" requirement and also liked the way beach towels were handled. No towel card required and plenty of towels were always available. We also loved the size of the resort...compact but didn't seem small. Unfortunately the minor flaws we experienced will stop us from returning in the future: 1/ Sewage smell. We were in villas 10 and 11 and the sewage smell at the rear of the resort was quite disgusting at times 2/ Noise through the doors between adjoining rooms. It was quite loud at times and noise from the other room woke us up on more than a few occasions. The solid wall on the other side was virtually soundproof but the adjoining room door might as well have not been there. 3/ Maid service. The maids did a great job when they finally showed up. Our room was cleaned most days between 4 and 5:30, just as we were trying to get ready for dinner. Calls to the front desk didn't help as we were told their policy is to clean between 9am and 6pm and they wouldn't offer to change our time. I've never encountered this on a vacation in the past and found it to be quite an inconvenience. Seems the maids were also responsible for replenishing the bar fridge and this was hit or miss as well. 4/ Beach loungers. Not sure what it takes to purchase an extra 50 or so loungers but that would solve the problem of a lack of chairs on the beach and around the pools. Unfortunately we had to play the 7 am reserve the chair game which left a number of families that didn't get up early enough without chairs....sigh, so easy to solve and it shouldn't even need to be mentioned given that this is supposed to be a 5 star resort. All in all a great holiday and if management can solve the above minor issues then the resort will deserve the 5 star rating they advertise.



The comments and opinions on this Ratings and Reviews section of our website are the views and opinions of TripAdvisor members and AppleVacations.passengers. They are providied 'as is' and we accept no responsibility for any loss, injury, inconvenience or other damage resulting from this information. You should verify critical information (for example passports and visas, and customs) with the relevant authorities, and review our Fair Trade Contract and Things To Know Before You Go (including our Health and Safety Tips For Travelers) before you travel.
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