Secrets Tulum Resort & Beach Club - All Inclusive - Adults Only

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1780 reviews

• 

  LOVE to the LOVE!! 4th time & an EXCEPTIONAL experience again!!

  4th time and it's still as EXCEPTIONAL!! This resort checks all the boxes- STAFF, BEACH, ROOM and all the amenities. -The Beach is gorgeous you can walk from left to right, as far as the eye can see. The water is clear as clear gets and the sand is white and soft. The Rooms are gorgeous, not a single bad view from anyone of them (and I know 4th time here in 14 months). -The Amenities, anything you need you have- but if they don't have something they will find it for you. -The STAFF, they are OUTSTANDING!!! Emmanuel (King of the Front of the HOUSE) he takes care of you as soon as you arrive. He is so gracious, kind and thoughtful!!! He knew my husband and I wanted to watch the Championship College game and made sure we could get it. Since it wasn't being broadcasted on the TVs around the resort he made SURE we were able to watch it in our room and got the streaming service for us. He knows what we like to eat and made sure the chef hd all our favorites on hand. That man is incredible!!! YJohnny is a favorite of ours, He knows exactly what we like and always delivers. ONE of the best in the company!!! We love to play tennis and as soon as the newest facility was built, he booked us a court time! HE is Irreplaceable!! Ystefania is Queen of staff! She loves on all of her staff and it shows. She allows them to take ownership of their ideas and make dreams happen for guests. She knew we were coming and found us the most incredible room!! We couldn't be more grateful!!! When we met her the first time, my husband lost his watch in the sand and she found a metal detector to try and locate it. 2nd time she found us public tennis courts. 3rd time she booked us an incredible room. 4th time she made dreams come true again!! BIG shout out to Angles, she is new to the team at Casa Zamna but so professional and gracious! Just absolutely WONDERFUL at taking excellent care of us and all the guest:) My girl Carolina is a doll. She has a beautiful smile and even when injured does her job with love. Luis, Carlos and Alejandro take amazing care of us because we order so much room service and have many requests:)) shout out to them for taking awesome care of us!! Last but definitely not least is our gracious Yang Gorki. He takes wonderful care of us...He is so thoughtful and kind ensuring all needs are met. And finally Daniel at UVC for always looking out. We realize his job is difficult but he does it with a smile and a TON appreciation.

  Jan 25, 2026
• 

  Great stay at Secrets Resort and Beach Club

  Great location, bit of a drive from Cancun airport but worth that extra 2 hour drive. The resort was quiet in the day and around the pools which we liked. The drive to the beach club was noisy and bumpy on the truck and took 20 mins each way but it was ok. The last truck to the resort was 5pm, it would be much better if they could make this later so we could enjoy drinks as the sun goes down. Rooms were clean, spacious and nice but the front door to each room is not sealed very well making rooms exposed to a lot of noise from other guests and staff. Restaurants, food and staff were fantastic. We loved our stay and would visit again but probably upgrade to the preferred club. The beach club and beach was fantastic.

  Jan 22, 2026
• 

  Great Resort for Couples Seeking a Quiet, Semi-Luxury Getaway

  We visited Secrets as a young couple in mid-January, and overall the resort met our expectations. The staff was extremely helpful, friendly, and genuinely committed to making our stay enjoyable. The resort itself is visually beautiful, and the rooms were spacious, spotless, and well designed. The beds were exceptionally comfortable — we both slept incredibly well throughout our stay. The buffet breakfast and lunch were excellent, offering a wide variety of options, including local Mexican dishes as well as American and international cuisine. The à la carte dinner restaurants were also very good. Our two favourites were Jasmine and the Bluewater Grill, especially for steak lovers. There were a few areas that could be improved. The shuttle service to the beach club should run later, and the beach club itself would benefit from offering evening entertainment instead of closing at 5 p.m. daily. We also felt the music at the beach club was too quiet; since it’s a beach club, the speakers should extend onto the beach rather than being limited to the pool area. Finally, while the resort does a great job with daytime activities and certain evening events, the nighttime entertainment felt lacking. There were limited group activities and fewer opportunities for young couples to mingle, enjoy music, and socialize later into the evening. Overall, we would recommend this resort to couples looking for a quiet, semi-luxury getaway with their significant other.

  Jan 22, 2026
• 

  It only looks good in the photos

  Secrets Tulum looks beautiful online, but once you’re actually there, the cracks really start to show. Our room had broken lights, a cracked mirror, and a sliding door that was a nightmare to lock. On top of that, every time you rolled over in bed, the motion light would turn on. When we mentioned it, staff basically shrugged and said that’s just how it is. We knew going in that we’d have to rely on shuttles to get around the resort, but we didn’t realize how much of an inconvenience it would be. Even if you follow their schedule exactly, they’ll tell you the shuttle already came and left. If there weren’t enough seats, you were basically out of luck. At one point, we were turned away for a ride back to our own resort because there “wasn’t room,” even though we were standing there waiting like everyone else, we just happened to be last in line. They told us the next shuttle wouldn’t be for another hour or we could pay for a taxi. Completely ridiculous. A bachelorette party was stuck with us, too. Eventually they sent a large passenger van, but the driver came flying up the driveway screeching his tires because he was clearly angry. The customer care was awful. We also booked an Xcaret excursion through the resort, which was a huge disappointment. The rep told us it was all-inclusive meaning all you can eat and drink breakfast and lunch until 5pm, similar to Xel-Há, which we’ve done before (and paid less for). We were also told the dinner and show were included. None of that was true. Once we arrived, we were told breakfast wasn’t included, we only got one beverage, and lunch was limited to a single buffet meal. The dinner and show were not included, and we had to pay an extra $90 per person. After the show, the shuttle took us back, but then our own resort wouldn’t let us through the gate because it was after 10:30pm. We had to argue with them, even though we booked the excursion through them. They were yelling at guests for being “late” and initially refused entry. Eventually they let resort guests in but made us walk all the way up the driveway. People who were at the beach club weren’t allowed back at all. None of this was explained when we booked, and of course there was no refund or compensation. The front desk’s response was basically “sorry, you’re out of luck.” The restaurants were just okay. I had to send food back multiple times because the meat was still raw. I also thought it was strange that some servers asked for additional money after already being tipped. And when it rained, water was leaking through the roof and running down the walls. Overall, the resort is pretty in photos, but the service, communication, and overall experience were disappointing. We won’t be back.

  Jan 22, 2026
• 

  Secrets Casa Zamna Beach Club Tulum

  We just stayed a week at Secrets Tulum, Casa Zamna the Beach Club. While I only visited the main Secrets Resort twice, it was quite the property! Tons of pools everywhere, lots of restaurants and bars. I only ate at the Jasmine which was very good Japanese Asian cuisine. The Beach Club where our rooms were was so peaceful and relaxing. I will say that the staff was incredible. Carolina, Carlos, Nino, Martin and Yvonne were exceptional and provided such a memorable experience. Every other staff member was kind and hospitable as well but those named were especially incredible. As someone who had 12 years in hospitality myself, I was so grateful for such kind, warm, professional and prompt service from these individuals. Carolina and Carlos especially in the Rose Water restaurant were truly a gift. I miss them already. As far as the food it was hit and miss. The portion sizes were unexpectedly small but perhaps that is not a surprise for other resort goers. Some items were super delicious while others were underwhelming. The service was always fantastic though so if there was something I didn't like, it was quickly replaced with something new to try. The beach club itself was not overly party oriented whatsoever, which I liked. There were many other hotels along the beach with more emphasis on party/dance and I appreciated the more relaxed style of Casa Zamna. Johnny the entertainment director on the beach each day was awesome and provided good music that wasn't over powering, volleyball tournament's in the sand and bracelet making workshops. He was a delight. The room was great but the lights were odd, there was good mood lighting and different lighting options but I had to unplug the light around the base of the bed because it kept strobing as if on some sort of motion sensor gone wild. There is a shuttle service from the main resort to the beach club running most of the day. It doesn't go 24 hours but they will make sure you get to where you need to go regardless. The views from the upper rooms at Casa Zamna were impeccable. It was also located very near the restaurant row of Heartford, Gitano, ARC, Casa Banana, Ilios, and Bogotell so if you want to be near those notable places it was a 5 minute walk. I would highly recommend Secrets as it was the best vacation I've ever had. I would love to go back someday and see Carolina and Carlos!

  Jan 20, 2026