Hotel Overview

Zoetry Villa Rolandi Isla Mujeres Cancun offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

This intimate beachfront resort offers absolute tranquility in a secluded location on the island of Isla Mujeres. Arrive at the resort on Zoetry Villa Rolandis private yacht, and enter a world of relaxation and wellness. With only 35 rooms, expect the highest in personalized service at this quiet, serene resort. Experience a new kind of vacation focused on wellness and well-being, as well as social and environmental responsibility. 


With Endless Privileges®, guests will enjoy limitless access to personalized, private deluxe yacht transfers from Cancun to the resort, unlimited worldwide calls and concierge service, daily gourmet dining options with an assortment of organic food and beverage selections, as well as the Sip, Savor, and See Dining Experience at nearby sister resorts. Enjoy complimentary cocktails and specialty beverages, luxurious Bvlgari bath amenities, maid service three times daily, complimentary laundry service, and complimentary greens fees at the nearby Playa Mujeres Golf Club (restrictions and additional fees may apply).

Situated on a private white sandy cove, this resorts 35 rooms all feature Tikul stone floors, Tikal and marble mats, tiled vault ceilings, and a Jacuzzi on the balcony, as well as spectacular views of the Caribbean Sea. Experience the famed restaurant, Casa Rolandi, serving high-end Swiss-Northern fare. Relax even further at the full-service spa, which offers guests an array of treatments for the most tranquil spa experience, including Thalasso Therapy, massage, facial, and beauty treatments.

Location

Isla Mujeres
Cancun International Airport (CUN) : 27 miles

Property Information

Year Built: 2014
Suites: 96

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Hotel Details

Amenities

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Activities

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Hotel Advisories

Advisory TRANSFERS - IMPORTANT NOTES • Transfers must be purchased between the airport and the ferry dock. • Boat transfers between the ferry dock and hotel are included with your stay. • AM Star (transfer company) will work with the hotel to arrange the boat transfers between the ferry dock and hotel.
Advisory Zoetry Villa Rolandi Isla Mujeres Cancun will undergo a resort enhancement slated to begin Sunday, June 2, 2024, with an expected completion date of Monday, December 2, 2024. The property is expected to temporarily suspend operations throughout the renovation.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds. 

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.



Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.5 2269 reviews
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Amazing staff and beautiful grounds!

    This is our third trip to Zoetry Casa del Mar and the beautiful environment of the resort coupled with the staff did not disappoint! We had a wonderful stay enjoying the beautiful beaches, the gorgeous landscaping, the amazing views in every direction!! A special thank you to Suar, whom we've known for the past 3 years, making wonderful drinks, preparing the Bali beds, being so attentive and really making us feel like valued guests! An extra special thank you for the hand made earrings from his wife! The staff at Salt water was incredible: Zaccarias, Cesar, Alessandra, Fidel; Juan at Maguey bar, Alexis at Arroyo. There were so many others that made the trip special! One comment I have to make however, is that we have noticed over the past 3 years since Hyatt took over the resort chains there have been some negative changes. For example, the past two years, our room was staffed with small bottles of belvedere vodka and when we inquired this year, we were offered only Stoli. There was also an attempt made at charging us for our own bottle of wine at dinner one night. The manager eventually waived the charge but that seems quite silly given we're at an all-inclusive resort. Last year, the cheese and wine night was complimentary to UVC members but this year there was a charge. Albeit, these are small inconveniences and certainly did not ruin the vacation, I do feel they should be noted by the management as they certainly make return guests and UVC members less valued. I hope these comments will allow management to reconsider some of these minor costs to allow guests to feel appreciated and want to make a return visit. Nonetheless, it was a wonderful trip and we look forward to another visit next year!

    Sep 05, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Perfect place

    This place is unbelievably and uniquely fantastic, from the service, to the food and drinks, never disappoints. Hospitality unmatched, there was never an empty drink or unmet need. Seeing the island on a golf cart is a must do. Saulo in the Resturant, and Orlando & Alejandro at the pool will show you what great service truly is.

    May 14, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    ¿MUERTE O AVIVAMIENTO?

     I am the conspiracy theorist. I believe (after they had finished with Zoetry Paraíso!), the group of the Zoetry’s blood-sworn enemies infiltrated the Hyatt’s Management Team, and simply decided to destroy the Only Resort with The Soul- Zoetry Villa Rolandi! The upcoming “innovative remodeling” will destroy everything we have loved through the decades of joyful memories , and incredible stays! The late creator of the resort OBM, must be turning in his grave knowing that everything , from the Italian marble floors to the unique balusters , and stain glass windows WILL BE destroyed. Who needs the pseudo luxury of the unoriginal , and so commonplace modern interior designs that everybody tries to copy??? Yes, the resort needs some face lift! However, it doesn’t need the heart, the brain, and the liver transplants!!!! We stayed in the beginning of May, and the upcoming changes, that are so tangible now-made us sad! The service is still top notch! The food is simply heavenly! And the empty beach was my “dream come true”!!! The Waiter Extraordinaire The unique qualities of Jorge Alberto Lazaro Lopez have PERMANENTLY placed him on the pedestal of The Greatest Waiter we have ever met! Our Personal Guide, Sommelier, Bartender- these are just a few of his many “specialties” we observed . Add the consistently delicious Menue- and you will understand why I would choose to sleep in the tent ⛺️ across the front entrance of Zoetry, and still dine at Casa Rolandi when the apocalyptic destruction commenced!!! Jorge epitomized the Ideal Waiter , and everyone should learn from him! Now, I will introduce you to the precious,wonderful people that assisted us , and made our days extremely comfortable : Eligió Caamal, Front Desk- welcomed us on arrival , and assisted every single day with inimitable sincerity! We broke the handle of one of our carry-on bags at the airport. I thought, it was the end of the world! Came to the resort, and the Magic Man Eligió asked the Genie 🧞‍♂️ Mr. Jonathan Aguirre to take a look at it… and…bam 💥 - Jonathan fixed it within 30 minutes!!! Roberto Martinez , IT System Manager- the Real Guru of Internet 🛜! He is phenomenal 😊, and can connect even your carry-on to the television! Bravo, Roberto! We salute the Casa Rolandi managers Saulo Rosette and Gerardo Burgueño for the utmost attention, and incredible , genuine care! Great Team Leaders! Bravo! Other amazing , hardworking people whose skills and efforts we noticed and deeply appreciated: Emanuel Pacheco - busboy Jabbar Paz-Burgos.. Beach Waiter Ariana Burgos …waiter Le Metissage Carlos Tuz ….waiter Alejandro Gutierrez … assistant waiter Magda Lazaro…waiter(love you, Magda!!) Cándida Rossel …assistant waiter Do you want the beach umbrella to appear as soon as your toes touch the sand? Have you ever seen the beach towels flying like the magic carpets, and landing on your lounge chairs as soon as you lifted your eyes?? Enter the King of the Beach- Mr. Antonio Jesus Ake Tu- The Ultimate Lifeguard! He makes it all happen!! Last, but certainly not least: As the founding member of the UVC, I declare with authority that we have never met the UVC representative that could , even remotely, be compared to Mr. JOSE LUIS ARENAS! I called him the UVC from Mars! I only wish the vast majority of the reps from the Club scale back their obnoxious arrogance, and learn from Jose Luis the True Way of assisting members with sincerity and professionalism. Bravo, Jose Luis! You gave us hope!

    May 11, 2024
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Gorgeous resort

    Couples vacation and this resort did not disappoint!! Everyone was so friendly! We will definitely visit again!!

    May 06, 2024
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Not fair

    Hugely disappointed Zoetry cancelled our dream vacation one month before arrival for renovations. We have been anticipating this vacation for months. Maybe planning renovations ahead and not booking those months would have spared us this disappointment.

    May 04, 2024

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