Zoetry Mallorca Wellness & Spa

Customer Ratings & Reviews

TripAdvisor Traveler Rating

1321 reviews

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  Pleasant atmosphere, design, and food.

  Pleasant atmosphere, beautiful design, and delicious food. I really enjoyed my stay at the hotel ! The staff were friendly and welcoming, and everything was well organized.

  Oct 14, 2026
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  Overrated by a mile.

  Really dated hotel - my room (1217) had a massive smell of drains which was not properly fixed even after several complaints. Stained carpets and rather non-motivated staff did not make things better. Food was very average. Not worth it.

  Oct 12, 2026
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  Poor Dining Ruined the Experience

  We sincerely appreciate the room upgrade as a Globalist member. The room itself was wonderful, and the atmosphere and character of the castle could hardly have been better. The beautiful surroundings and country views were truly impressive. Unfortunately, however, the dining experience was extremely disappointing and fell far short of what we would expect from a Hyatt property. 1. Service level and staff training Overall, the service appeared to be affected by either understaffing or insufficient training. The staff did not always seem sufficiently attentive or welcoming. On several occasions, food was simply placed, or almost thrown, onto the table without any introduction or explanation of the dishes. This made the dining experience feel particularly impersonal. 2. Disorganization in the restaurant There was also a noticeable lack of coordination in the restaurant, and this happened repeatedly rather than as an isolated incident. We were served food intended for other tables, received dishes that we had not ordered, and on some occasions did not receive dishes that we had actually ordered. The repeated confusion made the dining experience chaotic and frustrating. 3. Food quality More concerning was the food quality itself, which did not feel consistent with the standard we would expect from a Hyatt property. For example, the chicken was served with a significant amount of feathers remaining. This was particularly disappointing and, frankly, difficult for us to accept from a hotel of this level. Overall, while we truly enjoyed the room, the castle atmosphere, and the beautiful countryside views, we would not recommend this property as a Hyatt all-inclusive destination based on our dining experience. NOT Even try it and it will ruin your days.

  Oct 05, 2026
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  Beautiful Resort, with some issues!

  Very difficult review to write this, I have given 4 stars, could have given 5 but also could have given 1 or 2 stars. We have stayed at another Zoetry resort, and this was very different. Beautiful with flaws is a description from a previous reviewer, and this sums up our experience. Were were worried by some of the previous negative reviews, and some were justified, and more will follow! The property is beautiful, the main building, grounds, communal and pool areas are lovely and well kept. We stayed in one of the standard 'ponent' rooms which were perfectly good, large, with everything you need, large bathroom, bath, separate shower etc.. Then we come to the restaurants! Firstly, to clarify, at this time of year, there are two restaurants for dinner (excluding the independent Michelin star one), which share the central courtyard, one for breakfast and one for lunch, so if you stay more than a few days the choice can be limiting. Overall we found the quality of the food was good, fresh local produce. Service however varied greatly. Dinner was usually very good, Andrea was very good, along with Kiko. Breakfast varied, often with long wait times to take your hot food order. Ines was very good and held the place together, Roberto also good. Lunch and afternoon bar service, which is Es Clot by the pool, was the worst service, long initial wait times, orders sometimes wrong, sometimes cold. Pool App ordering system generally didn't work, and most staff didn't know how to make certain drinks, including cocktails. The staff were generally good, it's a management problem, no leadership or direction. I have given 4 stars overall because an experienced resort restaurant manager could easily fix these problems. There were some junior management around, who were frankly useless. In a week I never met anyone who seemed to be in a position of authority. We stayed All Inclusive (Endless Privileges) which is good value. However we felt the wine list under this scheme was very limited. Mini Bar was included but very limited, one serving of each wine / spirit only. Also in our previous experience Zoetry A.I started when you arrived and left the resort, not at check out. We couldn't get a late check out, and were not granted any privileges after check out (we had a night flight) Beautiful with flaws!

  Sep 30, 2026
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  Zoetry Mallorca - an exceptional relaxing escape

  Zoetry Mallorca is a truly exceptional hotel, set in beautiful peaceful surroundings, felt you had truely escaped the outside world from the second you enter the presmises. The quality of the food across all three meals was truly amazing. The tranquility of the adult pool area was fantastic, no music, extremely peaceful, chance to relax and unwind and read uninterrupted from any distractions. The main sections of the original monastery were stunning. The whole hotel took on a magical feeling at night once all the lighting came on. Fantastic unique hotel. Will definitely be returning in the near future. Only small recommendations for improvement would be to install glass shower screens in the bathroom otherwise you truly have a “wet room” experience and sadly had to use towels to dry the floor and therefore created the need for fresh towels every day, so not that eco friendly. Only other area of improvement would be more staff at lunchtime service by pool. Finally, only small gripe was that upon check out at 12pm, we asked reception if we could still qualified for the lunch at 1pm before departing the hotel at 4pm, and despite this being authorized by the reception desk, we were initially asked to pay for our final lunch (despite this being our 7th lunch as we were staying for a week) and after some debate with management team this charge was removed. Having stayed at many all inclusive hotels over past 15 years all meals have always been included until departure from the hotel premises. Other than these very small issues we would highly recommended this hotel to any potential guests and as mentioned above we will definitely be returning in the future.

  Sep 20, 2026