The Westin Ka'anapali Ocean Resort Villas

Customer Ratings & Reviews

TripAdvisor Traveler Rating

6136 reviews

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  This property offered what I was looking for

  Just completed a 7 night stay as a hotel guest...not a Vacation Club owner. We booked an ocean view, one bedroom villa. These are the units with a full kitchen, large living room/dining room, one king bed with a pull out couch in the living room (which we did not use) and an oversized bathroom. We were on the second floor in Building 2 and had the ocean view without obstruction. This is a property that is well kept with grounds that are beautiful, a staff that is friendly, knowledgeable, helpful and willing to please. We only used one of the pools, but it was in excellent condition. Like many resorts, people show up early in the day and drape towels on the chairs to hold them. Pool security wasn't all that strict about enforcing the one hour rule, but the property had enough chairs, so it wasn't a problem. We use the full kitchen to the max. There's a SAFEWAY and Foodland Farms minutes away to the south. There's a TIMES market a few miles to the north and at least a couple of days during the week, there's an impressive Farmer's Market in Napilli, just north of where TIMES is located. We did not eat at any of the on site dining offerings. We used the shuttle to make our way to Whalers Village and found that to be very convenient. We were told that parking at the Village is crowded, so the shuttle saves that hassle. A rental car took care of our transportation needs. Every morning I was out on the beach path with stunning views. Our stay took place just after Thanksgiving, so the property didn't seem all that crowded. Yes, kids made noise and horsed around the pool and grounds, but that's what happens at a family resort. No big deal. A majority of the guests we encountered were timeshare owners, many of whom seem to return with great frequency. We were very comfortable as hotel guests and made to feel welcom and appreciated. In a heartbeat we would stay at this property again. That's just about the highest compliment we can pay.

  Dec 10, 2025
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  Beautiful Property

  30-45 minutes drive from OGG airport. You will definitely need a car rental if you want to explore the island. Areas to explore: Napili, Kapalua, Kehei, Wailea The rooms at the villas have a small kitchenette and a washer a dryer! Loved those amenities! We came here on a package from Marriott and we received a $300 credit to use at the site or sites listed on a list they give you. We took advantage of exploring outside of the hotel: Merriman's for happy hour, Kapalua Plantation House for breakfast, and Duke's for dinner! What a great list that was! All fantastic service and great food! The property is so beautiful! In the mornings, we walked on the beach exploring each side rotating days. There are so many other beautiful properties alongside the beach. There is a beautiful coy pond where you can feed the large fish! Food was good for breakfast. Parking is a tight squeeze on self park, so you have to get there at the right time to score a good parking. To get to the Whaler's Village, there is a shuttle from the hotel so you can save on drive time and parking. If you plan to stay awhile, you can shop at Safeway or Tim's - they have a grill outside . Absolutely a beautiful property.

  Dec 09, 2025
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  Misleading Ocean FRONT rooms + unresponsive management on our Honeymoon.

  We chose The Westin Ka’anapali Ocean Resort Villas for our honeymoon specifically for an oceanfront room — not “ocean view.” What we got: a room where two-thirds of the view is a building directly across from us, overlooking the busiest pool and grill area. Nowhere near what’s pictured on the booking websites. We lost hours on our first night dealing with a room change and still ended up in a misrepresented room category. Management stopped responding, and daytime staff were rude, complete with sighing, eye-rolling, and interrupting. We were promised a call from a senior manager that never came. The lack of accountability and hospitality has been shocking for a high-priced Marriott/Westin resort. I prefer to try to resolve issues prior to leaving a bad review, but after my final attempt of sending a detailed email to management and corporate two days ago with now response, I have no other choice but to warn others. If you’re booking an oceanfront stay in Maui, be extremely careful, this resort does not seem to deliver on what they advertise and offers no follow-through when you ask for help. A major disappointment during what should have been a once-in-a-lifetime trip.

  Dec 05, 2025
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  Nice and relaxing resort

  It was our first time staying in this resort and based on some mixed reviews we were not sure what to expect. In our previous trips, we stayed in Hyatt which is couple of miles away on the busy side of the Kaanapali beach. We found this hotel to be very nice and pleasant. The resort area was very well kept with beautiful land scape. The walk on the beach was very relaxing with a few restaurants walking distance. The staff was helpful. We also liked the fact that the north side of the Kaanapali beach is less crowded and more relaxing. There was a few negatives worth mentioning; people hogged the pool chairs in the shaded area by leaving their towels overnight which is against the rule. Our room was facing the parking lot and had noise issue. You can hear the noise of HWY 30 all the time. The gardener blowers start around 6:00AM. You need to keep the window closed if you do not want the noise. I asked to change our room but I was told the hotel can not make any changes.

  Nov 02, 2025
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  Early risers and pool chair savers rejoice!

  If you enjoy getting out to the pool at 6 am for chairs to sit in for the day then this is the resort for you! Despite a clear policy on not doing so there is zero enforcement of the policy. My advice would be to have an early riser cos it’s and save 6 spots or so with towels if you want to have any hope of a spot. Restaurants…. Mediocre at best. Our nachos from Auntie’s for the kids were mostly just a bag of chips with a few condiments. What there was was actually good but for the price not worth it. Our entrees were of the same quality. Ok but but lacking and overprice. A short walk or uber to whalers village is recommended over the on site options for dining. Room was nice and spacious. Shower equipped with black mold that was visible. Bed very comfortable. Gym adequate although it seems they took all the equipment for one gym and spit it up between the 2 gyms. Good news. Maui herself never disappoints. Ocean and sunshine are always amazing.

  Oct 31, 2025