Resort Details
- Various Lounges/BarsLobby Bar - Located in the lobby of the main building. Provides an extensive choice of domestic and international beverages, delicious canapés, a pool table and dart board plus live music nightly.
Sunrise Bar and Grill - Home-made pizza baked in wood-burning stove, light Mexican and American fare. Located on the beach by the sea.
Sunset Bar Grill - Tropical cocktails, seafood and snacks. Ideal for enjoying a Caribbean sunset. Located in the main building with a view of booth the sea and the lagoon. - Various RestaurantsArrecifes - Serves dinner only and specializes in seafood and Italian dishes. Chosen as one of the best restaurant in Cancun last year. Romantic, softly lit with piano music.
El Palmar - Mexican and international specialties. Set on a beautiful terrace by the pool. Buffet or a la carte breakfast and dinner. Also offers low-calorie menu.
Sunrise Bar and Grill - Home-made pizza baked in wood-burning stove, light Mexican and American fare. Located on the beach by the sea.
Sunset Bar Grill - Tropical cocktails, seafood and snacks. Ideal for enjoying a Caribbean sunset. Located in the main building with a view of booth the sea and the lagoon.
Some restaurants may only operate on select schedules. Some restaurants may require reservations and expect appropriate dress. Consult the hotel upon arrival for hours of operation, reservation policies and dress codes.
- 24-hour front desk
- 24-hour room service†
- Accessible facilities
- Accessible rooms
- Babysitting,Offsite†
- Baggage hold
- Bell staff/porter
- Business services
- Children programs
- Children welcome
- 24-hour front desk
- 24-hour room service†
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Babysitting, Offsite†
- Baggage hold
- Bell staff/porter
- Business services
- Children programs
- Children welcome
- Children's play area
- Concierge desk
- Elevators
- Exercise gym†
- Game room
- Gift/News stand†
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Meal Plan Type: European Plan†
- Non-smoking rooms available
- Parking†
- Pets allowed
- Pool
- Restaurant†
- Room service†
- Safe deposit box
- Sauna†
- Spa†
- Tennis court†
- Tour/sightseeing desk
- Valet parking
- Wakeup service
- Water sports
- Business Services
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere are 7 children's pools on site.
- Children's program, onsiteComplimentary Westin Kids Club for children ages 4-12 (maximum of 2 children). Kid's Club operates daily.
Including planned activities to introduce kids to cultural and ecological characteristics of destination - Direct access to a beach
- Fitness center on-site †
- Motorized Water Sports †
- Non-Motorized Water Sports †
- PoolThere are 4 pools on site.
- Sauna †
- Spa †
- Steam bath †
- Tennis court †There are 0 tennis courts onsite. There are 2 lit tennis courts onsite.
- Golf †Golf Course located within 5 Miles of Property.
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5913 reviews
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Feb 09, 2026Platinum beware no Bonvoy benefits
We checked into the Westin last night. I am a lifetime platinum member. And although my status was recognized, Bonvoy members should be aware that there are very few benefits for your loyalty. For example, no free breakfast or even continental at all. The “upgraded” room was on the ground level and so dirty that we asked for a different room. The second room was slightly cleaner, but instead of being a nice big king bed there were two double beds. The whole complex seems rundown and tired. We were here two years ago and enjoyed our time so much. Very disappointing.
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Feb 03, 2026Very good place, but sun sets early on most of the pools
The spa experience was just what the doctor ordered. We booked a deep tissue couples massage ($5000 pesos) and got every pesos worth. We were able to have time in the steam room, sauna, and hydrotherapy (private hottub) for as long as we wanted before and after the massage. The only reason this is not a 5 star is because there's no indoor pool and the wind was so strong that it was difficult to sit by any of the pools with the temp being 72 degrees F. We are from Michigan and expected to be fine but had to go shopping for warmer clothes bc of the wind. Also the sun sets on the LAGOON side so there's less wind and its warmer but the view isn't as nice, and the other pools are covered in shade from the building by 5 or 6 pm. Still glad to book and the room price and food was all great! Oh and if you take the bus, know exactly where you are going and look for the landmarks. They go quite fast and you can miss your stop very quickly. We ended up taking an Uber home just to avoid the long walk and crazy bus.
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Jan 28, 2026Needs a Change
This will be my last trip to this hotel. I have been coming here for 5 years and have never been given a decent room by the front desk staff even though I am a Gold Elite Marriott Bonvoy member - they do not acknowledge Marriott Bonvoy members. I booked a room with a balcony, 2 double beds for 4 nights and she gave us a room in another building, with 2 twin beds - the room was outdated and dark and did not have a nice view from the tiny balcony. The bell boy took us back in his golf cart to the main building and we spoke to the manager who gave us a really nice room in the main building on the 6th floor with a balcony and 2 double beds, which was very nice. We questioned why we weren't given this room in the first place. The girl at the front desk was not very efficient and she took forever to give us a room and couldn't find our reservation. We were not happy. Also, the beds have a plastic mattress cover under the mattress cover and we have to remove it every time because it's very uncomfortable and we can feel it as we move in the bed. For this reason alone we will go there again. The beach was not good this time - sargassum was piled up high against the wall and it smelled horrible so we could not stay on the beach. They had a few beach chairs down there. By the 4th day, it was still there but they tried to cover it with sand (did not work - it still smelled pretty bad). The rooms are in dire need of renovation. Be careful when booking online when it states "balcony" - it doesn't tell you which building you'll be in.
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Jan 27, 2026Great hotel!
Wilberth at the pool provided excellent service! Food and drinks were great. Pool ammenities and location on ocean was nice. Made our stay fantastic!
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Jan 27, 2026
Great location, building needs attention, staff are awesome
We had a great 3 days at the Westin Cancun resort. The hotel needs some attention, the staff were awesome. Building D has the best pool, much quieter than the main pool. The pool staff, especially Wilberth, took great care of our entire group. The resort location the south end of the hotel zone offered better beach conditions than the hotel zone north of us.
- AdvisoryImportant Information For Our Guests Please be aware that due to changing weather and ocean conditions, beach shapes and characteristics may vary.
- AdvisoryThe Municipal Government of Benito Juarez will be charging all guests in the area of Cancun and Puerto Morelos an Environmental Sanitation Tax of a minimum $30.00 Mexican Pesos (approx. $1.60 USD) per room per night. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the extraordinary beauty of the area.
- Current Renovations: Description: *Important Notes:
*Features the Heavenly Bed: pillow-top mattress, duvet coverlet, down blanket, 3 crisp high thread count sheets, five queen and king pillows.
The Heavenly Shower: dual showerhead to provide more power and wider water coverage, also features several spray options, from a light mist to massaging needless.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
**Name changes are not allowed. If name needs to be changed please contact hotel**Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy:
This hotel cannot guarantee a spring-break-free environment.General Information:
Room taxes are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
Service Charges:
Maid - Additional fees apply, payable to the hotel directly
Bellman - Additional fees apply, payable to the hotel directly - Pet Policy : Pets Allowed
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