Resort Details
- CuzamilSavor the flavors of Inca-Maya Menu at Cuzamil restaurant. Allow us to suggest the perfect wine to complement your dining experience as you marvel at the Cozumel sunset from the terrace at our beachfront restaurant in Cozumel.
- Gaviotas RestaurantLocated right in front of the Caribbean Sea, enjoy spectacular views along with land and sea dishes, including vegetarian and vegan options. Perfect for peaceful breakfasts, memorable lunches, or sunset dinners.
- Lobby BarOur selection of the best drinks and our handcrafted cocktails, exclusive to The Westin Cozumel, is the ideal place to relax while enjoying and incomparable view of the ocean at our bar in Cozumel, Mexico
- Sky LoungeWith unbeatable views from the resort´s top floor, located on the 17th floor, the highest on the Island. Sky Lounge Bar offers happy hour plus lounges and an infinity pool bar.
- SnackJust steps from our main pool, you'll find the perfect place to relax with an outdoor lunch and a refreshing drink. Try our handcrafted beverages.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Accessible parking
- Babysitting
- Boarding pass print-out available
- Bookstore,Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- 24-hour front desk
- 24-hour room service
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking
- Babysitting
- Boarding pass print-out available
- Bookstore, Offsite†
- Buffet breakfast†
- Business center†
- Business services†
- Car rental desk, Offsite†
- Carryout breakfast†
- Child programs†
- Complimentary in-room coffee or tea
- Complimentary newspaper delivered to room
- Concierge desk
- Continental breakfast†
- Dinner delivery service from local restaurant, Offsite†
- Direct dial telephone
- Dry cleaning†
- Elevators
- Exercise gym
- Express check-in
- Florist, Offsite
- Food and beverage outlets†
- Free parking
- Front desk
- Full american breakfast†
- Full service housekeeping
- Gift/News stand†
- Hair dryer
- Health club
- High speed wireless
- Hot breakfast†
- Housekeeping - daily
- Interior corridors
- Ironing board
- Laundry/Valet service†
- Lounges/bars†
- Meeting rooms†
- Motorcycle parking
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pets allowed†
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Safe deposit box
- Sauna
- Spa†
- Steam bath
- Travel agency†
- Turndown service
- Valet cleaning†
- Wakeup service
- Wireless internet connection in public areas†
- Business Center†
- Copier
- Fax Machine
- Full Business Center
- Meeting Facilities
- On-Site Business Center†
- Printer
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Beach †
- Children's program, onsite †
- Fitness center on-site †
- Gym †
- Health club
- Jet-ski †
- Kayaking †
- Outdoor pool †
- Pool †
- Sauna †
- Scuba diving †
- Snorkeling †
- Spa †
- Sports court onsite †
- Fly fishing †
- Hiking trail †
- Horseback riding †
- Mountain biking trail †
- Putt putt golf †
- Squash court †
- Surfing †
- Snorkel, Kayak and Free Scuba Demo
- Paddle Board
- Cozumel Museum
- Playa del Carmen
- Faro Celarain Ecological Reserve
- Chankanaab National Park
- Pro Dive
- San Miguel de Cozumel
- Cozumel
- Amstar Cozumel
- Jeep Tour Adventure
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
1629 reviews
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Dec 03, 2025Won’t Return to this Hotel
The Good Beautiful property with great outdoor area-snorkeling nice pool restaurants. Views from every room. Rooftop bar gorgeous views. Lobby bar was good service. Pool servers were great. The bad: Hotel lobby and our room smelled of mildew. They heavily try to cover with bleach but it doesn’t work. First impression is the smell. Food is average and overpriced. Some of the service was super slow. The unacceptable: Front desk manager and his lady assistant were combative over dumb things. We watched the manager with complaining guests every day of our stay. A lot of it appears lack of training in the staff and the manager being stubborn and needing to feel right. In our case we asked for a room change due to mildew smell. We were denied but instead of saying as soon as another room comes open we will get that done-the assistant lady flat out told us no- but maybe check back Tuesday (it was Saturday). Just lack of communication training. You always find a way to say yes and put the burden on the worker not the hotel guest who’s paying thousands to stay at your hotel. Then we got room service and they forgot our Flan but charged for it. No big deal right? The front desk lady refused to remove the charge (mind you we’ve already spent thousands at the hotel by this time) and we had to go to the manager the next day. He again argued that he could not take it off -(prob cost the hotel all of $1.00) and said because we signed (not having opened the food containers delivered yet) we could not get a refund. My husband said “surely at a hotel like the Westin you don’t have people trying to steal Flan” making a joke —-but he said back “yes we do” He was laughable. He finally removed the charge but the impression they both made on us is terrible. Overall For me-the mildew smell was overwhelming and so disappointing to walk into expecting the smell of a nice Westin hotel. For my husband-it was the unfriendly and unhelpful front desk staff. If they remodeled the lobby and opened it up to air-get that smell out-and went in and fixed their mildew problems in the rooms -and trained the front desk staff properly- this property would be fantastic. As is we won’t return -we’ll try another hotel on the island next time.
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Dec 01, 2025Place to be back
Amazing place, second time there and feels like home. Beautiful view, food, nice gym, excellent service: Margarita (top), Carmen, Vanessa, Belem, Jorge, Xochitl, Roberto
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Nov 28, 2025
Amazing Restaurant on Site at Gaviotas
We spent a week here and really enjoyed our stay. The highlight of our trip besides the snorkeling off shore was the food at the Gaviotas Restaurant. The staff for breakfast and dinner were exceptional and remembered us daily. The restaurant served unique Caribbean and Mexican dishes. Our final night was made extra special by Israel, Manuela, Rosendo, Josep, and Mari with a unique dessert celebrating the end of our visit - complete with a firey display. We really enjoyed our visit and will recommend to anyone looking for a nice all inclusive quiet resort in Cozumel with excellent food and service.
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Nov 27, 2025
Quiet and Relaxing
My fiance and I stayed for 5 days at the Westin and it was so peaceful. Elena and Mauricio at the front desk were patient and kind in explaining everything to us (new to all inclusive). The Italian restaurant was perfectly fine, and the Mexican restaurant was great. Mexican restaurant is also where breakfast is served, and I swear les last twice as long there because you are RIGHT on the water and there are so many fish and birds to watch. Our room on the ninth floor was completely quiet, the view to the east across the jungle was breathtaking. On the way down to breakfast the first day, I mentioned that my bedside lamp was missing a light bulb. By the time we got back up after breakfast, it had already been fixed. The rooftop pool is heavenly, and we liked being able to snorkel right off the beach. It's not a vibrant reef, but there are absolutely fish and conch. Easy to catch a taxi into town $10 US, easy to catch a ride back out to the hotel. We would stay here again with question.
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Nov 26, 2025
Amazing First Visit to Cozumel
Very friendly staff, especially in the Gaviotas restaurant. Manuela (dinner) and Jorge (breakfast) are very nice and remembered us each day. King bed plus balcony was great - spacious and clean. The bed was comfy and the balcony was a nice hangout spot from early morning until about 2 pm in the shade. Stocked fridge. We did the all inclusive package and really enjoyed our time - meals and drinks are pretty much always available somewhere and room service is 24/7 with a small additional fee. The highlight for us was the beach and snorkeling right off shore. We brought our own snorkel gear and went almost every day during our stay. Put in at the beach, swim slightly south, then turn around and float north to the next resort. You can get out there walk along the beach back to the Westin and see tons of reef and fish! Yellow stingrays, puffer fish, needle fish, etc can be found here.
- AdvisoryPrices are based on single or double occupancy. You will incur additional charges at the time of check-in for additional room occupants. The Front Desk will verify the age of the guest to determine whether the extra fee would apply.
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Pet Policy : Pets Allowed: Client must call Hotel previous arrival. Confirmation is required
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.