Resort Details
- ChayaDiscover our Italian restaurant in Playa del Carmen with handcrafted pasta, wood-fired flavors, and fine Italian wines. This journey from the Alps to the Mediterranean pairs tradition, fresh ingredients, and refined comfort.
- Duryea's Beach Club - Season IIWinter 2025â??2026 marks the return of Duryeaâ??s Beach Club to The Best Address in Riviera Maya. Indulge in seaside luxury at its finest, from iconic lobster salads to afternoons that linger with Rosé in hand.
- Jack's ClubAdults Only. Unwind at our casual American sports bar in Riviera Maya that boasts an outdoor terrace and plunge pools. Sample a selection of some of the best finger food, like truffle fries, mini burgers and touchdown wings, while you watch the big game.
- Pik NikThe Pik Nik delights diners with an enchanting high-end space dedicated to the restorative powers of culinary and retail therapies. Pick up a to-go meal before you head out to your next adventure at our resort or elsewhere in Quintana Roo.
- RivieraOur seafood restaurant in Playa del Carmen captures the flavors of Mexico's Pacific and Caribbean coasts, blending traditional techniques and fresh, local ingredients with an innovative touch for a seafood-forward menu that's authentic and modern.
- The LibraryDelight in chocolate and conversation with fellow travelers to Mexico in this charming space. We invite luminaries from all walks of life to taste delicacies prepared with Mexican cacao or to experience our acclaimed Afternoon Tea.
- The St. Regis BarMingle at The St. Regis Bar, located on the top floor of our resort in Quintana Roo. Relax amidst a refined bar experience that brings guests closer to the stars. Sip beverages inspired by the constellations, creatively crafted to surprise the senses.
- ToroDine amidst an eclectic, well-appointed residential environment at Toro restaurant. This bespoke dining venue invites guests to sample dishes reflecting the spirit of Mexico and Latin America under the direction of Chef Richard Sandoval.
- 24-hour front desk
- 24-hour room service
- Accessible facilities
- Accessible parking
- ATM/Cash machine,Offsite†
- Babysitting
- Barber shop†
- Boarding pass print-out available
- Buffet breakfast†
- Car rental desk,Offsite†
- 24-hour front desk
- 24-hour room service
- Does hotel have accessible parking?
Grab bars in bathroom
Raised toilet seat with grab bars
Roll-in shower available
Service animals allowed on property for people with disabilities
Service dogs allowed
Toilet seat in guest rooms for disabled person - Accessible parking
- ATM/Cash machine, Offsite†
- Babysitting
- Barber shop†
- Boarding pass print-out available
- Buffet breakfast†
- Car rental desk, Offsite†
- Carryout breakfast†
- Check cashing policy
- Cocktail lounge, Offsite
- Cocktail lounge with entertainment†
- Cocktail lounge with light fare†
- Coffee shop†
- Complimentary in-room coffee or tea
- Complimentary shoeshine
- Concierge desk
- Continental breakfast†
- Currency exchange†
- Direct dial telephone
- Dry cleaning†
- Efolio available to company
- Elevators
- Exercise gym
- Food and beverage outlets†
- Free parking
- Front desk
- Full american breakfast†
- Full service housekeeping
- Hair dryer
- Hairdresser/barber†
- Health club
- High speed wireless
- Hot breakfast†
- Housekeeping - daily
- Interior corridors
- Laundry/Valet service†
- Limousine service
- Lounges/bars†
- Meeting rooms†
- Non-smoking rooms available
- Onsite laundry†
- On-Site parking
- Outdoor pool
- Parking
- Pets allowed†
- Pool
- Public area air conditioned
- Restaurant†
- Room service†
- Room service - full menu†
- Safe deposit box
- Room access through interior corridor
- Spa†
- Travel agency†
- Turndown service
- Valet cleaning†
- Valet same day dry cleaning†
- Wakeup service
- Whirlpool†
- Wireless internet connection in public areas
- Meeting Facilities
- Telephone
- Voicemail
- Please contact the hotel for additional information.
† Fees may apply
- Fitness center on-site †
- Gym †
- Health club
- Outdoor pool †
- Pool †
- Spa †
- Whirlpool †
- Tulum Archeological Site
- MUSA - Underwater Museum of Art
- 3D Museum of Wonders
- Xplor Park
- Museo Frida Kahlo Playa Del Carmen
- Dolphins Beach
- Parque La Ceiba
- Isla Mujeres
- Reserva de la Biósfera Sian Ka'an
- Cozumel
- Tulum Archeological Site
- Valladolid
- Playa del Carmen 5th Avenue
- MUSA - Underwater Museum of Art
- Xcaret Park
- Akumal
- Cobá Archeological Site
- Isla Holbox
- Las Coloradas
- Chichen Itza
- Playa del Carmen
- Cancun
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
203 reviews
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Feb 09, 2026Frustrating Experience
We stayed at the St. Regis Kanai for a week. While the property itself is beautiful and the staff were great, there were a lot of maintenance issues that we ran in to during out stay. We have yet to hear back from management, despite reaching out with our concerns. The elevator nearest our room (330) worked only 40% of the time, requiring us to go up and down the three flights of stairs with our young child for the majority of our stay. We reported this issue to staff and it was never rectified. At the beginning of our stay the water was completely shut off in our room for 5 hours (!!) and the only option was to take the entire family and all of our required belongings across the property to get ready for dinner. After the water was turned back on, our shower failed to get any hotter than lukewarm. This went on for 2 days and we had to rush through a fairly cold shower with low water pressure. By the 3rd or 4th day this was finally resolved. There were multiple times where the power would flicker on and off in our room during the beginning of our stay and the smoke detector above us blinked a flashing light all night long right above the bed. The hot tub at the pool was broken the entire stay and we were unable to enjoy this amenity. For a 5-star luxury resort at the price point we paid, the above issues is disappointing. And to not hear back from the management team regarding a resolution is unacceptable.
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Feb 08, 2026Amazing experience
My wife and I spent a few days at the St Regis as a quick babymoon. We wanted to get some pictures while we were in the warm weather. We reached out to our concierge before arriving and they connected us with Gary Blake from BEAM photography who couldn't have been more helpful. We set up the time and date for the photoshoot and he helped us through everything. It was as painless of an experience as you can hope for a photoshoot, Gary was very helpful in helping us relax and make the whole process more easy. Going over the pictures at the end of the day was effortless and we were able to decide on our package with some help from Gary. Of note: When we arrived to the hotel we asked the on site concierge if we could speak to Gary or anyone from BEAM photography. The concierge said no one from the company is physically at the St Regis. When we asked where their office is, they answered that it was at the EDITION, next door, but that no one is there at regular hours. When we eventually met Gary 3 days later he told us that he was in fact on site practically everyday. So that was a bit surprising.
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Jan 28, 2026
Phenomenal, Tranquil, Rejuvinating
Wow. What a phenomenal resort. Visually it is spectacular. There really is no place else that has a comparable design or feel to it . This is probably my favorite resort that we have ever stayed at, and we have visited some very nice places over the years. The service is excellent, it is immaculately clean. I would strongly suggest staying here if you want a restful and rejuvenating break. The saltwater pool is heated and enjoyable. We had a room with a plunge pool, it was very nice to be able to dip into it at our own leisure, the plunge pool is heated, but you must send a message to your butler to turn on the heat if needed. We did not have any issues with mosquitoes or bugs. The beach service is excellent. Dinner at Toro was outstanding and I strongly recommend. Dinner at Duryeas was just ok. I would have liked more options for lunch on site. We did venture over to the edition one day which was a nice golf cart ride and fun to spend a few hours there, you can charge back to your too from the restaurants there. The kids area is safe and clean, little kids will want to stay there for hours. Butler service was great, very responsive and accommodating to requests. If you appreciate unique properties that are clean and offer a high level of service this is a must stay at least once. We rarely visit the same property twice however, if we did have to choose one to return to, this would certainly be the one for now.
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Jan 22, 2026
kanai St. Regis bar
The bartender, Mario, is the best. I tried the Kanai Mary and the Palo Santo Batanga, which were the best cocktails of my life. He also kindly explained what Mexico is, which was great. If you come to the Kanai St. Regis, don't forget to visit the St. Regis Bar. The food is delicious too.
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Jan 19, 2026
Great cocktail class!
Mario was amazing to learn from during our cocktail class! My husband and I loved every minute - he was so kind, knowledgeable, and made the experience feel really special.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Kids Stay Free Policy : Maximum number of children per paid adult: 0Maximum child age: 13
- Pet Policy : Pets Allowed: 1 pet per room with 200USD Non Refundable fee per stay
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.