Resort Details
- ALALOA LOUNGEOcean views, colorful sunsets and live entertainment bring serenity to this locally loved lobby lounge. Light fare, appetizers, specialty cocktails and beers are offered daily.
- BURGER SHACKEnjoy a colorful cocktail, cold beer, thick milkshake or signature burger at this alfresco oceanfront restaurant. Dine on the patio or get your meal packed for the beach.
- KAI CAFEPrepare for the beach, a hike or sightseeing with to-go items including homemade pastries, salads and wraps made with local organic, seasonal ingredients.
- OLU CAFÉOffering hand-crafted cocktails, pupus, salads and sandwiches made with fresh, local ingredients, ‘Olu is the perfect place to enjoy lunch under the warm Maui sun.
- OLU POOLSIDEEnjoy lunch served conveniently to your chaise lounge. Place your order directly from your phone using the Marriott Bonvoy mobile app and we'll deliver while you enjoy the view.
- THE BANYAN TREESavor a selection of six ocean view dining experiences within our resort each with its own unique culinary inspiration. Featured here is the newly reimagined signature Banyan Tree restaurant, led by the talented Chef Bella Toland. Her vibrant new menu embraces that spirit and invites you on a journey to discover the roots of the land while incorporating the island’s most unique and sustainable ingredients. interactive, tableside presentations. The redesign is highlighted by an open-air bar and fireside lounge seating.
- ULANAMornings are both bright and indulgent at this new reimagined breakfast-only restaurant overlooking the gardens, pool and ocean. The varied menu features traditional and local favorites.
- Golf†
- Pool†
- Shuttle to local attractions†
- Spa†
- Valet parking†
- Water sports†
- Wireless internet connection in public areas†
- Business Center†
- Meeting/Board Rooms†
† Fees may apply
- Golf †36 holes of championship golf
- Hiking trail †
- Pool †Three-tier pool has been upgraded with high-efficiency water systems and new lava rock formations inspired by the iconic Makaluapuna point that fronts the resort
- Spa †The Spa calls upon the inspiration of Waihua, the Hawaiian Islands’ purest waters, for personally tailored treatments based on native healing traditions using the potent plants, flowers, fruits and herbs abundant in Hawaii. Lomilomi massage and other relaxing and rejuvenating treatments make the Spa a customized and memorable retreat in the midst of the island’s beauty.
- Downtown Lahaina
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4537 reviews
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Dec 03, 2025The glitz is off the Ritz
Prior to our visit I had written to the Ritz's General Manager asking him about a number of reviews that were not very kind about the condition and the service at his resort. He assured me that "our guest satisfaction is at an all-time high and we remain committed to delivering the warm hospitality and elevated experience that The Ritz-Carlton Maui, Kapalua is known for." Unfortunately our experience was similar to those guests that I had inquired about. When we checked in as Marriott Titanium Elite we were given 2 chocolate bars. There really is no advantage to status here. The common areas are very nice and the grounds and pools are well kept. We stayed in a Lanai room facing the golf course. The rooms need work. The fire pit didn't work and we asked maintenance to repair with no luck. The furniture on the lanai has green mold on the cushions. The bathroom shows its age. The shower is almost comical for being the smallest shower we have ever encountered in a hotel any where. 36" square. A larger person couldn't use it. The water closet was so dark you had to leave the door open for light. I left a note for the maid to ask maintenance to change the light upon returning to our room, the maid had replied with a note saying they didn't have any light bulbs! A huge Ritz and no light bulbs. Here is bright point of the visit. The next day they forgot to make our room up. I called the desk, they apologized and said they would send someone which they never did. I repeated the call and the heard the same story with the same results. In frustration I walked to the front desk and a lovely young lady listened, apologized and said she would send someone right down. This is when Faye appeared. She was the turn down associate. She has worked there since the hotel opened and she was a WOW! She apologized and took care of the room. She noticed my note and the earlier maid's response. She was embarrassed, asked if she could borrow my note, finished and left. Maintenance showed up, another impressive gentleman. He looked at the fixture and said he would return. He did, said he looked all over for light bulbs and after moving stock around he found a couple. He changed them and it made a world of difference. After he left, we went to use the TV and it didn't work. We called the desk and soon the maintenance gentleman returned with an associate. He laughed, said a simple fix just need new batteries which he had on him and fixed. Faye and this gentleman from maintenance were All Stars. If by chance you have to stay here, ask for a room that Faye services. If nothing else please ask to meet her you will be impressed. With so many other choices in Maui for hotels I would tell you to stay elsewhere. The missed room servicing, the condition of the lanai, the general maintenance our not part of the Ritz tradition and as I stated at the onset, I even asked the GM if the other feedback was unfounded.
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Dec 01, 2025Amazing Experience!!!
Excellent everything!! The club package is amazing, Some of the best food I had!! All of the people were so nice!! The suites the furthest from the lobby are well worth the walk!! Listening to the ocean and no traffic in the hallway was amazing!!
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Oct 27, 2025Very tired Ritz. Splurge on the Montage next door or the Westin.
Looks the same as when I came in 2008. Wood is worn, carpets are musty and hotel is very tired. They also do not recognize Marriott ambassador status in any genuine way. Alfonso the hotel manager had our status in the computer incorrectly and we had to show our online account with Bonvoy to get him to listen! He was smug and annoyed we asked if there were any room upgrades during our trip. This is not the usual kindness we have experienced with this hotel brand.There is no turndown service or attention to detail. I have loved Ritz Carlton for years and had some amazing experiences at these hotels but this is far from that. Many guests have been commenting that other properties are more updated with better beach access (Westin and Four Seasons) . It doesn’t make sense to pay premium prices for this hotel as it has been more like an average Marriott hotel experience at best. Spa experience was definitely not customer focused to the point of being insulting. If you are visiting Maui I would recommend a boutique hotel that strives the share the beauty of the Hawaiin culture. Spend your money elsewhere.
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Oct 21, 2025
Best Ritz Carlton
The Ritz-Carlton Maui is pure paradise — from the moment you arrive, the views, service, and atmosphere are unmatched. The property is stunning with lush grounds, ocean views, and an amazing pool area. Staff go above and beyond, making you feel truly welcomed. The rooms are spotless and beautifully designed. Perfect for relaxing, golfing, or exploring Kapalua. Worth every penny — unforgettable stay!
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Oct 07, 2025Great location, great property, sub par food. Should get demoted to a JW.
The property itself is beautiful — lush, well-maintained, and definitely feels like a premium resort. However, I wouldn’t quite call it “Ritz standard.” The staff were friendly but not as well-trained or polished as what we experienced at the Four Seasons. Service overall was good, but not exceptional. Now, the food… this is where things really fall short. With the exception of the lobby restaurant — which serves a fantastic burger and a delicious Caesar salad — the rest was disappointing. The poolside menu was underwhelming, the beach restaurant was just okay, and the buffet was mediocre at best. Unfortunately, the pricing is very much Ritz-level, but the quality isn’t even close. If you’re staying here, skip most of the on-property dining and head to the small convenience store right by the entrance — surprisingly, their breakfast and sandwiches are much better. Overall, I’m still giving it 4 stars because the property and amenities are gorgeous. But the culinary team needs a serious overhaul, and the service could use some sharpening to live up to the Ritz name.
- AdvisoryA minimum valet parking fee of $65 (plus tax) per vehicle, per night will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.
- AdvisoryA minimum mandatory hotel-imposed resort fee of $55 (plus tax) per room, per day, will be charged and collected by the hotel at check-in or check-out. This fee is subject to change without prior notice. The information published here is to give the client an estimate of additional fees that they may be responsible for but is not a guarantee of the final amount due. For a detailed description of what is included in the mandatory fee, please see hotel policies.
- Check In: 4:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Discounted golf fees and preferred tee times
- Resort shuttle services (within the Kapalua Resort)
- Use of the 24 hour fitness center
- Wireless high-speed internet access
- Local telephone calls
- In-room coffee- Resort charging privileges at select shops and restaurants
*Services are subject to change.
The above list may not be comprehensive. The hotel can provide current fee and inclusions when you check-in.
Name changes are not allowed; original booking must be cancelled, and a new one must be booked.
Special Guest Accommodation Requests: The following are available on a request basis for guests:
- Adjacent/Connecting Rooms - Additional fee payable to hotel directly
- ADA (Handicapped Rooms) - available by request only - must specify particular needsBedding requests are encouraged however not guaranteed.
- Pet Policy : Pets Not Allowed
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