Resort Details
- El Palmar Snack Bar
Relaxing poolside spot for snacks and drinks
The informal and relaxing atmosphere of our new Sports Bar El Palmar is perfect for poolside cocktails.
- Miramar
Buffet restaurant serving breakfast, lunch and dinner
Newly remodeled, our main buffet restaurant serves breakfast, lunch and dinner against a backdrop of stunning Caribbean views. Dress code: Not allowed to be wet, without a shirt or barefoot.
- Rosinella
Italian a la carte restaurant
A romantic restaurant with views of Cozumel, Rosinella serves freshly prepared Italian specialties with a tropical twist. This air-conditioned restaurant offers an a la carte menu. This restaurant is included with all packages.
- Sabor Latino
Mexican a la carte restaurant
Featuring Mexican specialties, this elegant restaurant serves an a la carte menu inspired by the country’s rich culinary traditions. This restaurant is included in the Superior and Premium Packages. There is a surcharge per person with the Standard Package.
- SamuraiOur newest dining venue borrows on the oldest Japanese culinary traditions, with Teppanyaki tables and Shabu-Shabu tables. Showmen chefs and cook-your-own options add an interactive element to the dining experience, ensuring that guests fully enjoy traditional Japanese dishes and drinks in a unique setting. Whether guests choose the Teppanyaki or Shabu-Shabu table, their dining experience begins with freshly prepared sushi and concludes with the dessert of their choice.
- Babysitting†
- Laundry/Valet service†
- Multilingual staff
- Shops and commercial services†
- Tour/sightseeing desk
† Fees may apply
- Bike rental †
- Children's program †
- Fitness center on-site
- Kayaking †
- Miniature golf †
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
8339 reviews
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Dec 02, 2025A relaxing enjoyable long stay for wind sports
It was a relaxing well run operation, with attentive staff, and a friendly vibe. The staff was always very friendly and helpful. We stayed almost a month and thoroughly enjoyed our stay, food, entertainment, drinks, and especially the location because it is a perfect spot for wind sports like kitesurfing and wing foiling next door on Coco Beach, and the dive shop on your property is very good with the best location. We stayed here 10 years ago and will do so again. We liked that it was not a huge all inclusive complex.
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Dec 01, 2025Not for me again only thing I liked was location. We paid for premier not worth it.
The food is not good. The hostess lady at buffet was rude and not accommodating at all. Servers are good so are bartenders. Beer options horrible only 2 beers too choose from.
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Nov 25, 2025Don’t do the Vacation club
It’s not a 5 star resort. The leading vacations gig is quite pushy. It is insanely awful to navigate, then they want to charge you more money if you want them to do it for you. Holy geez with all these “forms” what a pyramid scam. Sadly we are stuck in it. Every time you return they push to upgrade you more. Or try to sell you their services that they are your personal butlers. But I still have to fill out your damn forms. Now all the forms I have filled out I feel will be intentionally unsold as I refused to pay them 11k more so they can take more money and we will be at higher loss. Currently looking for another platform to sell weeks.
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Nov 17, 2025Management of the facility and their policies/rules were not conducive to promote a fun atmosphere to have a good time!
Mmost of our trip has been very enjoyable but there was 1 episode that we are very distressed over, the, italian restaurant was great but we were not informed fully of the xtra charge for the bottle wines, when we were charged $300 for 3 bottles of wine we were very disappointed, it was not clarified when we ordered how much xtra we would be charged, we took our concerns all the way to Mr Irving and the best we could receive was a modest discount, we have tipped very generously throughout our trip and enjoyed the amenities but this was a black mark on your resort, we will be leaving a bad review for 8 individuals and its a shame because we only wanted to compromise by meeting half way on the wine charge, no worries management didn't seem to think it was important to leave stellar reviews, but for the staff, Boris in particular, were very friendly!
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Nov 12, 2025Poor food.
Over all hotel standards are good, it’s cleaned continuously. Excellent location, 10 min walk to 5th avenue. Staff are friendly and welcoming. Rooms are cleaned daily, fresh towels, and Spacious. Downfall…… the hotel buffet restaurant is poor, not much selection. No taste to the food. Food is always luke warm. The pre booked restaurant ( Italian) absolutely horrible. Snack bar is ok but again it’s Luke warm. Not much for evening entertainment. Every time it rains the power goes off, hotel was without power for roughly 6-7 hours. The beach smells of sewage most days and is worse when it rains. Hotel is pretty quiet mainly. I don’t feel this hotel was worth the money I paid, I have stayed in a few hotels in Mexico and this one is a definite no no for me.
- AdvisoryThere will be a $4 per day, per room Environmental tax fee. This can be paid by guest upon arrival. This amount is not included in your vacation price and will be collected at your hotel. These funds are being used to protect, maintain and conserve the natural beauty of the destination in the area and its surroundings.
- Check In: 3:00 PM
- Check Out: 12:00 PM
- Minimum Check-In Age: 21
- General Policies:
Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment.
The hotel will not accept any student groups. Student groups are considered young kids between 16-22 years old.
Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.
General Information - Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.