Hotel Overview

The Explorean Cozumel offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Dreaming of a tropical vacation? Then you have to pay a visit to The Explorean Cozumel! This all-inclusive hotel is perfect for those who love to lounge on the beach, dine at gourmet restaurants, and explore everything Cozumel has to offer!

Dine at nine mouth-watering restaurants, each offering delicious cuisine like Italian, Mexican, International, and more! Four bars offer refreshing cocktails whenever you need to cool off, socialize, or start off an exciting night! Everything is included, so that means you can eat and drink to your heart's content without ever having to reach for your wallet!

If you love a good adventure, then The Explorean Cozumel is the place for you! Go snorkeling, kayaking, horseback riding, or hop in a jeep for a tour around the island. Natural parks and museums are also available for your enjoyment! Be sure to visit Chankanaab National Park during your stay!


Cozumel Intl Airport : 6 miles Northwest

Property Information

Year Built: 1989
Last Renovation: 2014
Floors: 2
Total rooms: 56


Hotel Details


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Hotel Advisories

Advisory Effective immediately due to Mexico regulations, we will no longer accept payments in US Dollars at the Hotel/Resort. All services shall be in Mexican Pesos. When using a credit or debit card, the charges are being made in Mexican Pesos. Due to this same regulation, we are no longer accepting USD cash as a form of payment or to execute any money exchange at our hotel/resort. Guests are required to either use ATM or utilize any bank office nearby.
Advisory The state of Quintana Roo will be charging a sanitation tax of $1.63 USD, per room per night. This amount is not included in your vacation price and will be collected at your hotel. This fee is subject to change at any time without notice by the hotel.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 PM
Minimum Check-In Age: 18
General Policies: Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring break-free environment.

Transfer Policy - 
A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - 
Room taxes and service fees are included in vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.5 1977 reviews
  • 5.0 star tripadvisor rating
    Great property, EXCEPTIONAL staff

    We could not have been happier with our stay at the Explorean. Our hope was to get away from the cold during our kids spring break week without dealing with “spring breakers” and they absolutely delivered. It was peaceful, relaxing, and the staff always went above and beyond to make sure we were happy - including helping us plan alternative excursions when the wind made it too challenging for our young kids to snorkel or kayak. I want to particularly thank Julio and Jaciel. My kids absolutely adored them, and Jaciel was so patient and kind with my daughter helping her snorkel for the first time, and Julio helped carry my son back from a walk when he got tired. As I said - above and beyond. Yes - the pool is missing tiles. Did my kids care? Not remotely. No - the rooms do not have TVs, for us this was a perk! The kids spent the entire day - 830 am to 10pm - outdoors! My ONLY complaint is the shower water never got hot, but honestly this is not a big deal. The shared amenities at the Fiesta Americana were also fantastic- the beach area was beautiful and the nightly shows were family friendly and fun. It’s a great balance between a party vibe and a quiet vibe.

    Mar 31, 2024
  • 5.0 star tripadvisor rating
    Stay Number 8

    We stayed for the eighth time Feb. 28 through March 6th. We found things improved, repairs to the pool, new chair cushions and new lobby furniture since our last visit. The Jacuzzi was warm as was the pool. However, the jets in the jacuzzi still made this LOUD gurgling noise making conversation difficult. The food at all the restaurants was very good as usual and service was top notch everywhere. The really great news was that the waterfront is re-opening (maybe is open by now). We were sad to see a few old familiar faces no longer there but all staff we encountered had big smiles and were professional and welcoming. We had a horrible shuttle ride to the resort courtesy of COZU Shuttle, packed in like sardines, the van way over crowded, 4 people on seats designed for 3, baggage jammed into the passenger area, I arrived at the hotel in a very bad mood but the young man checking us in remained patient and professional as I tried to fill out all the forms when I just wanted to get to the room (and the bar). We want to thank EVERYONE who works there for making our stay wonderful, I know I will forget some names but, bartenders Henry, Manuel, Eric and Moasir, Waiters Manuel and Fermine, hostesses Alejandra and Fernanda, and of course Luis all did an outstanding job. My wife had a fantastic massage at the spa with Naomi. A special mention to Marco Lucio, if you want the time share option, see him! We were even greeted at breakfast by senior Cordova! It was nice to be remembered by Daniel at the breakfast restaurant. All of the guides were great especially Julio I have to say this about room 206 as we’ve never experienced this before. The shower drained back towards the door and flooded the bathroom before we noticed it and we had to use all our towels to sop up the mess. Also a couple of nights there was no water in the toilet after about 11pm. When I reported this I was told that there was no water delivery until around 7am. I’m not sure what that’s about as the shower and sink still had water. We will be returning (God willing) for stay #9 next year, we are very excited about the waterfront being open, congratulations to management and staff for getting this done.

    Mar 18, 2024
  • 5.0 star tripadvisor rating
    Cozumel Explorean & Fiesta Americana

    This is our 3rd year here and we continue to come back. The staff make our stays so enjoyable. Arturo Canto and his team are amazing. From the minute we step on the property to the time we leave, we feel like family. We want to recognize the following staff members for their amazing customer service and customer experience Arturo Canto, Gabriel Alcocer, Aaron Escalante, Edwin Couoh, Miguel Acosta, Alejandra Mac and Bri’anna Soniram. One recommendation we do have is to have adult only pool or an adult only section in the main pool at Fiesta Americana. This would make the experience even better for people or groups traveling without children.

    Mar 17, 2024
  • 4.0 star tripadvisor rating
    Could be a 5 star property

    This is a great property with great restaurants. The ocean restaurants were temporally closed but you still had full access the the ocean. There is not real beach at this property but there is excellent access to the ocean and great snorkeling. What would take this property to 5 star? Attention to the property amenities. The main issue is the condition of the pools. They are missing a large amount of pool tiles and have mold growing in some areas. The staff is friendly and helpful, you are very close to Chankanaab adventure park and about 5 minutes by taxi from down town.

    Mar 14, 2024
  • 5.0 star tripadvisor rating
    So much fun!

    We came here for our honeymoon and had a blast! They have gluten free options which was a plus! And our stay included daily adventures which were a blast! When you get the pleasure to meet Julio you will realize the entire trip is worth it! He was an amazing tour guide and activity coordinator! So personable and so much fun! We will definitely be back! If you are looking for ritz Carleton this isn’t the place. But if you want an an awesome jungle bungalow and to meet a bunch of fun people on the daily adventures then this is the place! I’ve had back surgeries and loved the beds. Some things could be fixed up a bit by the pool. But it did not distract from the experience! We loved it! Rooms were also very clean! No TV but we fell asleep easily after the daily adventures and shows!

    Mar 10, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.