The Coral at Atlantis

Customer Ratings & Reviews

TripAdvisor Traveler Rating

5705 reviews

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  Nasty

  This has been the nastiest experience ever. Between the dirty rooms, nasty staff, construction at 7am everyday with fumes, dirt and smell. This place needs to be demolished. Very dissatisfying experience, was there for a week and wanted to leave after day 1.

  Nov 11, 2026
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  First time

  Amazing hotel and resort. So much to do and very luxurious. I will be going back. Staff are helpful and friendly. Rooms are nice and clean

  Nov 10, 2026
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  Average Stay

  Expectations room wise were not met (cleanliness & maintenance affected value) Food was great Conference service was excellent (Mark Brown) Excellent views (location, location, location)

  Nov 10, 2026
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  vomit pillows, paint fumes, snakes and an unforgettable birthday!

  We stayed at The Coral November 4–9, 2026, for our daughter’s fifth birthday. Some employees and activities were wonderful, but repeated room and service problems made this an exhausting, deeply disappointing stay. We went through THREE rooms on arrival day. The first had an overwhelming musty, mold-like odor that an employee inspected and agreed warranted moving us. The second had strong paint/chemical fumes from work below the balcony. That evening, we found hair on the sheets and pillows that smelled strongly of vomit. Both rooms overlooked substantial construction despite our water-view booking. Multiple resort areas were under construction. When my husband raised this, the manager initially said there was no construction until my husband showed photographs and videos. Around 8 p.m., we moved into a third room in the Lagoon Tower. It was cleaner and smelled better, but did not match our original booking. We declined another move the next day because we could not face more disruption. Our television did not work for two nights, and we ended up in a different tower from my parents despite requests to be near them. At Cocodrilo, we waited over 30 minutes for water and approximately another hour for food. My meal never arrived. Without a room number yet, we asked how Kids Eat Free would work. Our waitress said to pay and have Guest Services adjust it later. Guest Services then refused. Still without lunch, I ordered room service and was then quoted 90 minutes. After two hours, I tried to cancel but was told it was on its way. It arrived roughly 30 minutes later, by which point I had eaten something else. Kids Eat Free had significantly limited participating options across an enormous resort. We used it only once, and even then had to challenge conflicting information about whether grilled cheese qualified. We paid $750 for a Mayan Temple cabana. The staff were helpful, but it lacked all-day shade and included only water, a fan, and an outlet. Several slides we hoped to use were closed. A broken Rapids River conveyor belt and unclear rerouting meant we missed the main rapids with my parents. On our next attempt, a snake was in the water beside us. Reaching an exit with our children was frightening. On our second day, I emailed an existing Kids Club contact to ask about signing up my daughters for Mermaid Adventures and request more information. I never received a reply. My email to Amber about arranging a birthday celebration also went unanswered, and the birthday banner promised at check-in never appeared. Dylan’s Candy Bar kindly acknowledged our daughter with a bow and lollipop. There were positives: the Dolphin Cay sea lion experience was fantastic, pool bartenders were lovely, and our children enjoyed the lagoons and lobby karaoke. Seafire was good, although expensive. Our best day was an independently booked Sandy Toes excursion to Rose Island. Staff repeatedly said The Coral had reopened only a few days earlier, which had not been disclosed before arrival. We asked about paying to move to another Atlantis hotel and were told there was no availability. Management refunded $410 for our first night, which we appreciated. At checkout, we were told no further compensation would be offered despite the additional issues raised. That refund did not adequately address the disruption, dining concerns, or vacation time spent managing problems. I hope senior management will review the full experience and reconsider the resolution. Based on our stay, I would never return to The Coral.

  Nov 09, 2026
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  Good 3 stars

  Hotel was had a nice vibe but rooms could use a little more character, kind of bare decor. Pool at the Coral was fun for teens and older with a little more of a party vibe. But why can’t Atlantis heat any of the resorts pools including the water park, it was freezing. This made it extremely difficult to enjoy and there were ton of slides closed down. Food is just ok not great through out all of the resorts. The marine walk also had so many things closed down or vacant which was sad.

  Nov 05, 2026