Hotel Overview

Sunscape Puerto Vallarta Resort & Spa offers Apple Vacationers Exclusive Perks! Enjoy perks like FREE extras, upgrades, and discounts you’ll only receive by booking with Apple Vacations. Please note, not all reservations qualify, so please read all conditions to see if you are eligible.

Nestled along a gorgeous stretch of golden beach in Banderas Bay is Sunscape Puerto Vallarta Resort & Spa. 

Perfect for families, couples, and singles, each guest can take advantage of an Unlimited-Fun® getaway, which includes luxurious guest rooms complete with balconies or terraces, limitless buffet and a la carte dining with no reservations required, top-quality beverages, and more. And, no wristbands are required throughout the entire resort! 

Guests of all ages can take part in a variety of daily and nightly entertainment, including movies on the beach or terrace, tailgate parties for Monday night football, and x-game competitions. There is also one swimming pools and a brand new waterpark, as well as an assortment of watersports. Children ages 3-12 will enjoy the Explorer's Club for Kids, while teenagers ages 13-17 will have a great time at Core Zone Teens Club. 

Also available is the fully-equipped fitness center, which offers a variety of equipment to keep you in shape during your vacation.

With so many things to do and see, your getaway to Sunscape Puerto Vallarta Resort & Spa is sure to be a memorable experience that lasts a lifetime! 


Puerto Vallarta
Puerto Vallarta International Airport (PVR) : 3 miles

Property Information

Total rooms: 340


Hotel Details


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Hotel Advisories

Advisory Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms. The hotel reserves the right to deny lodging to any reservations of this type.

General Policies & Fine Print

Check In: 3:00 PM
Check Out: 12:00 AM
Minimum Check-In Age: 18
General Policies:

Check-in Policy - Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.

Convention Policy - Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.

Hotel Spring Break Policy - This hotel cannot guarantee a spring-break-free environment. Student Groups (Spring Breakers) are not permitted at Hotel. A student group consist of those that travel without parent supervision or a responsible adult in each room. This could refer to but not limited to high school students or college students booking multiple rooms

Transfer Policy - A price may display when children stay free, if your vacation includes transfer to your hotel.

General Information - Room taxes and service fees are included in vacation price.  Minimum night stay restrictions may apply.  Reservation changes may not be permitted unless authorized by the hotel.

Customer Ratings & Reviews

TripAdvisor Traveler Rating

4.0 6386 reviews
  • 1.0 star tripadvisor rating
    DONT go

    Food was ice cold; concierge and staff are rude; property is run down; pool is missing tiles and has holes; regardless of how many times we voiced our issue - we were always told that nothing would be done to resolve them -

    Jun 12, 2024
  • 1.0 star tripadvisor rating
    Not the place for an experienced all-inclusive resort stayer

    Let me start out by saying, if this was our very first all-inclusive experience, it may not seem so bad. We landed on Sunscape for the waterpark (which only stays open till 5:00pm) since we were bringing a child this time. THE ROOM: Check in was easy. Since we were traveling with a child, we opted for a family suite. The suite was a bit dated and worn. The first night there, the shower was clogged and left standing water all over the bathroom. Luckily, housekeeping comes knocking on your door some time between 8:30pm and God-knows-when to offer towels in the evening. They did come in & clean it up & unclogged the drain. The remainder of time, because we had not put out the green card on the bathroom counter, they did not make our bed, restock our fridge or bring us fresh towels without us requesting it. Since it was an area of the resort specifically for families, we could hear kids screaming down the halls till late into the nights. The perk of this room was a an easy-access to head out to the pools. THE POOLS: The kids waterpark is kinda cool but it doesn't even open till noon and closes at 5:00pm. Also, the "lifeguards" supervising are only there in case of emergency. We let our 10 year old go to the area by himself and went to check in on him, only to discover about a dozen kids climbing on the outside of the slides and up the slides. (yes, our little angel was one of these kids). The swim-up bar pool is for EVERYONE. Yes, this is convenient if you are traveling with children. But it's not so great for everyone else. Because those precious little children splash. They splash right next to you. And into your drink. And there was a huge fascination with children and empty/almost empty cocktail cups. You would turn your back and a kiddo would snag your drink. THE FOOD: The restaurants were okay but nothing to gush about. The lobby bar was our favorite. There was very little entertainment. The fire show was cool. The food at the fire show was pretty over-cooked. *WOULD NOT RECOMMEND. WOULD NOT STAY HERE AGAIN*

    Jun 10, 2024
  • 2.0 star tripadvisor rating

    I was at the resort, not the condos. This is not luxury. So those who are ok with that will like it. We are more luxury travelers, so my review may not be fair. The good: nice beach, clean rooms, comfortable beds, most of the staff was great. Tico Tacos are delicious. I didn't have to cook or clean.Entertainment was pretty fun. Loved the fire show. The bad: Basic amenities and too small, food was bland. No ice cream, no fries!!! NO ice cream and NO fries??? Only one pool. No adults only area. Loud music until 11. Pretty slow service too for as few people as were there. Can't imagine what it would be like with a full house!! Not enough variety in restaurants. Would have liked boogie boards because the ocean was warm!

    Jun 08, 2024
  • 4.0 star tripadvisor rating
    First time! Restaurant schedules need to be consistent.

    Upon arrival we were greeted with a lovely welcome drink!! This was our first time and we enjoyed it very much. A big thank you to Angel, Christian, Josue, Oscar and Casimiro for helping with our bags and allowing us to continue enjoying the space while our bags were safely put away. The concierge staff was so helpful and a big thank you to Rafael from the event staff for helping to make the experience unforgettable! The only reason I wouldn’t give 5 stars is because some days some restaurants aren’t open and it’s frustrating, we had trouble with the app and it should be more clear where it is possible to eat and isn’t. Wish there was more variety for breakfast. We didn’t get to try the seaside grill due to confusing schedules.

    Jun 07, 2024
  • 5.0 star tripadvisor rating
    Getting my moneys worth

    Great value. Great staff everyone is very service-focused. The location is close to shopping, downtown and the airport.

    Jun 07, 2024

*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.