Resort Details

Dining
OnSite Dining
  • Various Bars and Lounges
    Sip & Dip
    o Wet & Dry bar
    o Refreshing drinks by the main pool, with ocean view.

    Sea Breeze
    o Located at the main lobby, close to the restaurants and meeting rooms, the perfect place to chill and relax at
    welcome.

    Starstruck
    o Refreshing drinks by the theatre.

    Sharky’s
    o Bar located at the Water Slides Area.

    Barracuda Bar 
    o Bar located at the Beach 

    The Sun Club Beach Bar
    o Bar located at the Beach exclusive for the Sun Club Family clients.

    The Sun Club Bar
    o Bar located at the Sun Club Adults Only Lounge with outdoor terrace and pool view.

    Sun Club Pool Bar Adults Only
    o Bar located in between adults’ pools.

    Flip Flopz Bar & Snack
    o Bar located at the Sun Club Adults Only beach section with stunning view while you relax and chill with drinks and
    have some bites.

    Tortuga
    o Ocean Front Bar

    Coconuts
    o Main beach bar located in front of the beach.

    All-Star Sports Bar hours: 6 p.m. – 1 a.m.
    o Located close to the main pool and beach
  • Various Restaurants
    Coco Cafe
    o Coffees, teas, pastries, and snacks served daily

    Da Mario

    The Pizza Shop
    o Pizza & Burgers

    Tierra
    o Amazonia cuisine

    Chopsticks (reservations required)
    o Authentic Asian favourites

    Tiki Taco
    o Authentic Mexican favourites served nightly.

    Blue Water Grill
    o Steak & international cuisine located at the beach area.

    Kaleidoscope 
    o International buffet served in a seaside setting – Exclusive for Sun Club guests
    o Served at Sun Club Lounge.

    Windows
    o A variety of international delicacies served buffet-style

    The Snack Machine
    o A variety of grilled favorites and snack foods served from a fun, colorful food truck located Sun Club Family Pool
    area.

    Buffet and à la carte restaurants with previous reservations required

    Sunny Side Grill
    A la carte Caribbean speciality by night. 
    o A variety of grilled favorites and snack foods served located at the beach area, including delicious Caribbean flavored
    plates a la carte.

    La Cala
    o Steak & Lobster cuisine located at the beach area. Fee may apply for Lobster and Premium Steak

    Un-Wined Cellar
    o A variety of wine, cava and spirits drinks, with additional cost. *Private dining available upon request. Additional fees
    apply.

On-Site Amenities
  • 24-hour front desk
  • Babysitting†
  • Car Rental Services†
  • Child programs†
  • Concierge desk†
  • Currency exchange†
  • Laundry Facilities†
  • Lounges/bars†
  • Restaurant†
  • Tour/sightseeing desk†
  • 24-hour front desk
  • Babysitting†
  • Car Rental Services†
  • Child programs†
  • Concierge desk†
  • Currency exchange†
  • Laundry Facilities†
  • Lounges/bars†
  • Restaurant†
  • Tour/sightseeing desk†
  • Wireless internet connection in public areas
On-Site Wedding Services
  • Please contact the hotel for additional information.

† Fees may apply

On-Site Recreation
  • Fitness center on-site
    Fully equipped fitness center provides a full range of cardio-conditioning activity and exercise equipment including weights, treadmills, and elliptical machines.
  • General †
    Family Fun
    There’s no better place to enjoy some family time.

    o Ping-pong 
    o Board games 
    o Beach volleyball 
    o Basketball
    o Zumba or Yoga Lessons 
    o Golfing* (nearby) 
    o Tennis court
    o Soccer Court
  • Kids beach club †

    Kids Clubs

    Kids and teens can have their own adventure.

    Explorer’s Club Explorer’s Club for Kids ages 3-12 with supervised activity programs daily, including a Splash Pad for kids to enjoy. Open daily from 9 a.m. – 10 p.m.

    Core Zone Teens Club for ages 13-17, features daily activities and a vast array of sports and games for teenagers. Open daily from 9 a.m. – 10 p.m.

  • Motorized Water Sports †
  • Non-Motorized Water Sports †
  • Pool
    Total 7 pools are there. One main pool with activities, children's pool, two waterslides and swim-up bar.
    kids splash pool. 
  • Scuba diving †
  • Spa †
    Discover an oasis of relaxation you’ll never forget.

    Relaxing massage
    Body Scrubs
    Reflexology
    High performance facials
    Manicures and pedicures
  • Tennis court †
  • Water activities †
    o Aqua aerobics
    o Water polo
    o Pool volleyball
    o Motorized watersports* 
    o Scuba diving*
Off-Site Recreation
  • Golf †

† Fees may apply

Guest Reviews from Apple Vacations Customers

Customer Ratings & Reviews

TripAdvisor Traveler Rating

TRI_LOGO_ANCILLARY_4.0 2731 reviews
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    You will be so disappointed - go somewhere else not here!!

    The staff acted like they were angry that we were there. Not helpful or friendly at all.. including the manager. We paid extra to upgrade to a tropical view... it was a construction zone. The noise was so bad we could not even use the balcony. We asked to be moved - offered to pay more for a better upgrade. They finally returned our call 3 days later - 15 hours before we were to check out of the resort... possibly because I complained to Apple travels and they reached out to the manager. We recieved a call after I got an email from Apple The food was awful.. the staff and view was even worse

    Dec 02, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Terrible experience!!!!!

    This is not a place for American tourists. This place caters to locals. I was told more than once “to make the best of it”. That’s not my job at a resort. It’s their job to make it the best for me. Too many issues to list here. Manager named Carla should not be managing a sock drawer, let alone a resort. Jomer tried his best, but at the end of the day, he isn’t authorized to really help. Buffet, all cold food. Not under heat lamps, just lights to illuminate the food. You can’t book a restaurant, they are all booked. Yes, we did what was asked and to use the app. It didn’t work. Most of the staff is rude to Americans.

    Dec 02, 2025
  • TRI_LOGO_ANCILLARY_ 3.0 star tripadvisor rating
    Nice resort but dining service disappointing

    Nice resort but I would give a 1/10 for dining rooms service. Very disorganized. Food is good. This was a better resort when it was a BeLive resort

    Dec 02, 2025
  • TRI_LOGO_ANCILLARY_ 5.0 star tripadvisor rating
    Nice comfortable place with good atmosfere

    Nice comfortable place with good atmosfere and wonderfull beach. Nice food, helpfull staff. Clean rooms, good restaurants. Nice for visiting with familly and friends

    Dec 01, 2025
  • TRI_LOGO_ANCILLARY_ 1.0 star tripadvisor rating
    Would not recommend

    Terrible accommodations and poor hospitality. Booked a double bed room and was provided a room with one bed for 3 people. The staff solution was to bring in a single mattress and wedge into space that was already furnished. We had to rearrange furniture ourselves. We were denied beer in our room. We were told that the room has a 4 beer limit to the room (for 3 people) yet we were never provided more than 2. The food was awful and restaurants were either closed or unavailable for reservations. The staff was not very friendly.

    Dec 01, 2025
Hotel Advisories
  • AdvisoryStudent Groups are not accepted in this hotel. Please note that for the travel period 3/1/21-3/31/21, we require that all guests have at least one minimum 24 year old adult in each room. The hotel reserves the right to deny check-in of any room not complying with this min. age policy
General Policy
  • Check In: 3:00 PM
  • Check Out: 12:00 PM
  • Minimum Check-In Age: 18
  • General Policies:

    Check-in Policy: Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.  

    Convention Policy: Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival. 

    Hotel Spring Break Policy: This hotel cannot guarantee a spring-break-free environment. 

    Transfer Policy: A price may be displayed when children stay free, if your vacation includes transfer to your hotel. 

    General Information: Room taxes and service fees are included in the vacation price. Minimum night stay restrictions may apply. Reservation changes may not be permitted unless authorized by the hotel.

  • Pet Policy : Pets Allowed:
    Resort allows small dogs under 22 lbs. Please contact the resort prior to booking to confirm all requirements are met and they can provide you the current cost per night. This fee will be payable to the hotel. Proper paperwork must be provided to the hotel prior to check-in.

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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.