Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4729 reviews
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Oct 31, 2025Expected more!
The location of this hotel is great. The lobby very nice and cool beach enviorment. The room however is small and the bathroom even smaller. Also, the check-in process at the lobby is slow and confusing!
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Oct 22, 2025Just no. Not to a Sheraton standard.
We knew this hotel wasn’t as prestigious as the Sheraton Beach Resort nearby, but how this can be called a Sheraton is a stretch. Staff are not particularly good across all areas, bathrooms look like public housing they are so old. Breakfast is incredibly slow to seat and alacarte which is not helpful to get to the airport. Location is ok, bed was ok. Aircon was ok. Pool is dated. Ok for an over night for airport stop, but I would be disappointed if this was a resort week for me. Pay a bit more and go to another.
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Oct 16, 2025
Good Enough - Not Special
I stayed here for work and had some downtime at the hotel. The included resort options we not available once I looked on the calendar like yoga. The one bag per room is a bit small, two bags would have been better but it's a cool design. The bonvoy breakfast was adequate and the reduced cost upgrade breakfast options like the pancakes were delicious. Their poke bowl for lunch or dinner is solid also...just wish there was indoor air-conditioned seating offered on super muggy days. Beds were good, bathroom was still very dated and had some rust. I stayed in the remodeled wing so I don't know if it was going to get more attention later. Staff were nice, parking was easy but expensive and I know that's just HI.
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Oct 02, 2025
Average Hotel, Clean & Comfortable
Nice hotel, rooms clean but our rooms were very small & we had a view of the car park. There was a coffee machine in the room but no kettle or black tea bags. We found out that if you want a kettle you have to ask for one! Restaurant was very limited, menu was mainly fast food so we ate elsewhere. We arrived after a 12 hour flight at 9am & our rooms were not available until 3pm. Most hotels we've stayed in would endeavour to get us rooms much earlier after such a long journey.
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Oct 01, 2025An Absolutely Fabulous and Most Enjoyable Stay
The words below are my own; I didn't use AI to help me compose or edit this review: As I compose this review, my wife & I are at the end of a fabulous and most enjoyable stay at Sheraton Princess Kaiulani. When we were researching Marriott properties to stay in Honolulu, Princess Kaiulani was our reluctant choice, due to a couple negative reviews specifically related to Marriott Bonvoy benefits (I hold Lifetime Titanium Elite status), so I contacted Guest Experience Manager Samantha Londynsky, who answered all of my questions. To say our expectations were greatly exceeded would be an understatement. Kiyami at reception recognized my status with Marriott Bonvoy, thanked me for my loyalty to Marriott, and then surprised me with the welcome news that not only had my wife & I received an upgrade, our room was ready...before 11:00AM. We had occasion to engage with Kiyami on a few other occasions during our stay, to ask questions, and get money changed for tips, etc., and Kiyami was always friendly and helpful. Thank you Kiyami! We were in a renovated room in the Ainahau Tower, with a nice view looking down at the pool, and over to Waikiki Beach. The bed was comfortable, and the soft pillow was uber-comfortable, exactly to my liking...so very much so I wanted to take it with me, but resisted the urge to do so! Housekeeper Jean kept our room spotless, and provided us with bottles of water each day of our stay. She was most appreciative when I tipped her, saying "God bless you", which brought a tear to my eye. Our package included a credit which could be used at Sheraton Princess Kaiulani's sister properties, the Moana Surfrider, Royal Hawaiian, and Sheraton Waikiki, as well as at Splash at the Princess Kaiulani. While we enjoyed the beachfront views at the Beach Bar (Moana Surfrider) and Mai Tai Bar (Royal Hawaiian), Splash was by-far our favorite, not only because we preferred the items on the menu (the Cobb salad was so good we ordered it twice during our stay), but because of the genuinely warm, attentive, and friendly service provided to us by Ellen (breakfast), and Thomas, who served us on four or five occasions during lunch and dinner. Bartender Herb gave us generous pours for our welcome drinks. Restaurant & Bars Managers Caitlin and Jesse provided a welcome gift for my wife, as they knew our stay was preceding a cruise which we are going on to celebrate my wife's birthday. Thank you Caitlin and Jesse. While there is a building construction site across from the Sheraton Princess Kaiulani, the noise honestly didn't bother us, and the noise at night which some reviewers have complained about, we didn't hear at all. The location of Sheraton Princess Kaiulani is perfect, being an easy three to five minute walk to Waikiki Beach, and with dozens of restaurants, bars, and shopping being close-by. Appetito Craft Pizza & Wine Bar (less than a five minute walk down Kaiulani Avenue) was the surprise find of our stay at Sheraton Princess Kaiulani, and is highly recommended. This was my wife's & my third stay in Honolulu (the others being in 1990 and 1992), but our first at Sheraton Princess Kaiulani. If we ever return again to Honolulu, we will definitely stay at Sheraton Princess Kaiulani. Thanks to each of the amazing team members who looked after Margaret & me so well, and helped make our stay at Sheraton Princess Kaiulani as enjoyable as it was.
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