Resort Details
- Various Lounges/BarsPikake Lounge-cocktail lounge
- Various RestaurantsPikake Terrace-AM/PM Buffet
Princess Food Court-Continental
- 24-hour front desk
- Accessible facilities
- Accessible rooms
- Airport shuttle service†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- 24-hour front desk
- Complies with Local/State/Federal laws for disabled
- Accessible rooms
- Airport shuttle service†
- Babysitting†
- Baggage hold†
- Bell staff/porter
- Business services†
- Children programs†
- Children welcome
- Concierge desk
- Elevators
- Exercise gym†
- Game room
- Golf, Offsite†
- Housekeeping - daily
- Internet services†
- Laundry/Valet service†
- Lounges/bars†
- Parking†
- Pool
- Restaurant†
- Room service†
- Room service - limited hours†
- Safe deposit box†
- Shopping mall†
- Smoke-free property†
- Spa†
- Tour/sightseeing desk
- Wakeup service
- Water sports†
- Business Services†
- Internet Access†
- Please contact the hotel for additional information.
† Fees may apply
- Children's poolThere is 1 children's pool on site.
- Children's program, onsite †Poppins Kids Program available located at the Sheraton Waikiki Hotel.
- Fitness center on-site †
- Non-Motorized Water Sports †Can be arranged through our activities desk
- PoolThere is 1 pool on site.
- Spa †
- Beach
- Golf †Golf Course located within 5 Miles of Property.
- On-site EntertainmentNight Hawaiian Music-Pikake Lounge
Creation-A Polynesian Journey/Dinner Show
† Fees may apply
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
4733 reviews
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Dec 03, 2025Sheraton Princess Kaiulani – A Truly Exceptional Stay
Our stay at the Sheraton Princess Kaiulani was nothing short of incredible. The location could not be more perfect—just a half-block from Waikiki Beach and only steps away from the International Market Place and countless restaurants. It’s hard to find a hotel that strikes the balance between convenience, comfort, and genuine Hawaiian hospitality the way this one does. From the moment we arrived, the experience exceeded expectations. When checking in, we were greeted by Floyd, a bellman who turned what could have been a chaotic arrival—traveling with my parents and my brother and sister’s families—into a smooth, memorable welcome. His warmth and attention made us feel like he wasn’t just helping our family… he became part of our family. As a Lifetime Titanium member, I’ve stayed at countless Marriott properties, but Floyd’s hospitality stands out as truly exceptional. I also had the pleasure of working with Tammy at the front desk. My sister arrived later in the day, and Tammy ensured she was taken care of immediately. Her professionalism and kindness made me feel valued and genuinely appreciated. Each morning, we enjoyed breakfast where Liz, the hostess, greeted us with a smile and remembered us after just one day. Little touches like that make a huge difference and reflect the heart and soul of this hotel. Being born and raised in Hawaii and now living on the mainland, staying here brought back so many memories. The Sheraton Princess Kaiulani has a beautiful way of feeling like a modern take on the old-school Hawaiian hotels I grew up with—warm, welcoming, and full of character. To all the staff who made our stay amazing: thank you. This is a fantastic hotel, and you will not be disappointed staying here. We can’t wait to return January.
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Dec 02, 2025Next to construction project - super noisy
We had to check out after two nights. They are doing construction next-door and starting from 5 AM on the dot. The construction noise was terribly disruptive and we couldn’t sleep. Our room was on the 14th floor and it was still catching all the street noise and all the noise from the high-rise construction. In addition, the room was really tired and really in desperate need of a refresh. Possibly the worst looking Sheraton room I’ve stayed in.
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Nov 20, 2025Probably Won't Stay Again Due to Staff Interaction
The Splash Bar staff was very disappointing. "Manager" with red, curly hair felt entitled to change my last name to make it easier for HER and tried to correct my pronunciation of açaí - which was right - while she mispronounced it. Guy at take out let a woman go ahead of me after I'd been waiting a long time. Lastly, Herb worked the bar & takeout. He couldn't hear me on the phone and was rude. Maybe he shouldn't work the phone when the band is playing. Funny how I got sick after eating my order but wasn't sick before or after during my trip, just saying. Room was very dusty, bed uncomfortable & towels smelly but all was corrected quickly. HOWEVER the view from the lanai was absolutely stunning and that was very important to me! Finally after calling twice, Rudy finally came to my room to fix a rattling door that kept me up all night & didn't say one word just went straight to broken door. No hello, intro, recap of incident, nothing, very disrespectful! There were a lot of things like this that added stress to a vacation that was all about wellness but I will say Jerry at the front desk was great as was Chan in housekeeping!
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Nov 06, 2025
OMG, please don't
This is the loudest hotel I have stayed in my life. I might as well have been sleeping on the street. I paid extra to be in the higher tower, with updated room and on a high floor. Still, I was constantly woken up by traffic or loud street performers, with my noise cancelling machine and ear plugs on! I asked them to move me and I checked out two alternative rooms. One was in the same tower and the other was in the lower tower. I opted for the lower tower, which was marginally quieter, but still quite loud. I think the issue with the higher tower is that the sliding glass door is very old and does a poor job of insulating sound. The lower tower room, although more dated, at least had more solid doors. So basically, I paid a premium for a more dated room and they didn't even compensate me for it to put salt on the wounds. I am surprised there are not more reviews about this. If sleep is important to you, find another hotel.
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Oct 31, 2025
Expected more!
The location of this hotel is great. The lobby very nice and cool beach enviorment. The room however is small and the bathroom even smaller. Also, the check-in process at the lobby is slow and confusing!
- AdvisoryA minimum self parking fee of $45 (plus tax) per room, per night, per vehicle will be charged and collected by the hotel at check-in or check-out. Parking fees are subject to change without prior notice. The information published here is to give the client an estimate of additional fees they may be responsible for, but not a guarantee of the final amount due.
- AdvisoryChildren Rollaway Charge per night is $78 plus 17.962%
- AdvisoryPrices are based on single or double occupancy. You may incur additional charges at the time of check-in for additional room occupants as well as the Resort Fees and taxes applied on the additional occupant’s charges.
- AdvisoryA mandatory hotel-imposed fee of $42.00 (plus tax) per room, per day will be charged and collected by the hotel either at check-in or check-out. This fee is not included in your package price and is subject to change. Mandatory Resort fees apply to every night of your stay regardless of the promotions included in your booking. For detailed description of what’s included in the mandatory fee please see hotel policies.
- AdvisoryWe are delighted to announce that the Sheraton Princess Kaiulani Waikiki Beach Ainahau Tower Rejuvenation has been completed. Among the highlights of the refresh are: • 6 new Junior Suites. • 558 refreshed Guest Rooms. The hotel is offering the following packages: • Be the First to Experience the New Ainahau Tower. • Golf Getaway Package. • Room & Breakfast at Splash Bar. • Storytelling with Tutu. • Venture on the Princess Kaiulani Historic Tour
- Check In: 3:00 PM
- Check Out: 11:00 AM
- Minimum Check-In Age: 18
- General Policies:
Check-in Policy:
Hotel requires a credit/debit card authorization or cash deposit upon check-in for incidentals; this will place a hold on your funds.
Convention Policy:
Individuals attending a convention cannot book this property for their stay. If found attending a convention, guests may be subject to higher room rates upon arrival.
Resort Fee - A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out.
Mandatory hotel-imposed resort fee inclusions:
- Daily Enhanced High-speed Internet Access (Revised from WiFi Premium Access in Guestrooms and public areas)
- Mi-Fi rental (one per room per stay) – personal device providing high speed WiFi anywhere on island (Revised from MiFi Rental - unlimited high-speed wireless on Island - Complimentary rental of 1 MiFi per room per stay. Rental available at the front desk located on the lobby level)
- Complimentary Surfboard Storage. Available at the pool services desk lobby level
- Daily meditation class for 2 guests (Revised from Yoga Nidra Meditation. Reservations available at the front desk located in the lobby)
- Twice daily Yoga classes for 2 (Revised from Beach Front Yoga, Reservations available at Front desk located in the lobby.
- Cultural activities for 2 guests, including Sunrise ceremony, Hula, Ukulele, Haku, Kupe (Bracelet), Lauhala (weaving), Story time with Tutu and Historic Tours, plus daily orchid/flower lei making. Some activities require reservations. (Revised from Daily Cultural Activities - lei making, ukulele lessons, hula lessons, and historic tours. Reservations available at the front desk located in the lobby)
- Souvenir tote beach bag per room per stay
- Bonvoy Elite Amenity (Gold members and above): Daily beach chair rentals for 2 guests.
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change. The hotel can provide current fee and inclusions when you check-in.
General Information:
Room taxes are included in vacation price.
Minimum night stay restrictions may apply.
Reservation changes may not be permitted unless authorized by the hotel.
- Pet Policy : Pets Not Allowed
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*Prices per person based on double occupancy including round-trip airfare via U.S. certified air carriers (unless otherwise stated), hotel taxes and baggage handling, fuel surcharges, and all pre-collected U.S. and foreign taxes. Round-trip airport/hotel transfers are included in Mexico (excluding Loreto), Central America and many Caribbean Islands. Transfers not included for air-only passengers. Prices valid on new bookings only and in some instances, pricing may specifically apply to one of multiple flights on select departure days. All packages are based on the lowest hotel/air classes available at time of publication, capacity controlled, subject to availability and change without notice. Promotional pricing may only be available for a limited time. Restrictions & black -out dates may apply. Fees may apply for carry-on and checked baggage-view Baggage Policies. Some resort fees, environmental levies and departure taxes are not included and may be payable in resort. View Frequently Asked Questions for more information. Apple Vacations is not responsible for errors or omissions. Bookings are subject to the current General/Cancellation Terms & Conditions. All public charter flights Allegiant Air: PC 20-070/PC 21-043; Swift Air: PC 21-056; Viva Aerobus: PC 20-081; Volaris: PC 20-099 are operated by ALG Vacations Corp. Apple Vacations materials (including, but not limited to, names, trademark, service marks, logos, marketing materials, etc.) shall not be used, reproduced, transmitted or distributed in any way, except with the express written consent of Apple Vacations. CST2139014-20. This information is current as of June 3, 2021.