Resort Details
Guest Reviews from Apple Vacations Customers
Customer Ratings & Reviews
TripAdvisor Traveler Rating
5410 reviews
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Oct 29, 2025We had a great time!
We checked in on a Thursday and right away we were upgraded to a suite, I looked up the price of the room and it was double of what I originally booked. We originally in a Moana with a lanai which is in a really far part of the resort that I didn't know when I booked it so we were very happy with the upgrade to the ohana suite which is centrally located and has its own living room and a third Murphy bed which would be perfect for a family. The beach there is amazing, you do have to rent chairs and an umbrella but on the second day we were given chairs by a nice couple so we only had to rent an umbrella the rest of the time which is about $45 a day. I think we went in a shoulder season because the beach wasn't that busy but I could see it getting busy because it's such a good location and the snorkeling is beyond. We saw turtles which after a few days so you can turtles more common but also a deal and spotted eagle rays. The food was really good you just have to do your research on the restaurants beforehand, having a Starbucks on premise and being able to have a smaller breakfast did help save some money. You're also able to order food to the resort like order pizza so if you don't want to eat at the resort every meal you don't have to but the food especially at the cliff dive grill was really really good. The staff were friendly and helpful and the resort even though it was built in 1963, to be was up to par. Well hopefully be returning!
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Oct 27, 2025Over priced and over rated.
Overrated and overpriced. The photos, that perfect picture of the sand and beach is the only thing I can say was good. There was nothing about this resort I can could truly send a family or friend to without feeling good about it. The rooms, the common areas and how the resort is designed makes no sense but they sure do find a way to charge you an enormous amount of money for every thing you do comes with a big price at this resort. You are already a paying guest, what justifies charging a guest a parking fee at the resort you are paying to stay at that comes with, taxes, resorts fees the list go's on and on. My family and I will never return to this resort or Maui again. Be mindful when going to Maui. The business and the locals will take advantaged of you as everything is so over priced my family and I can think of many other beautiful places to visit that doesn't require us to fly 5 hours and land to have people spend your money for you. What a joke this was and how dare you people treat your visitors the way you are when we are the ones helping Maui get back on their feet after the fires.
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Oct 25, 2025Pretty hotel but quite dated
Have stayed here a few times. Dated but well appointed guest suites all with very pretty vistas. Rooms are quite comfortable and always clean. Common areas of the resort are very dated and rough around the edges. The breakfast host at the restaurant downstairs is extremely rude and unprofessional.
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Oct 07, 2025Do not stay here!
Do not stay here-should have listened to another reviewer. Hotel extremely run down, very outdated, empty rooms and restaurants. The room smelled and we were in the nicest area of the hotel. Crazy they can charge this much $$ for this hotel. We checked out same day- we checked in.
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Sep 26, 2025
Sheraton Maui - sadly not up to The Sheraton standard
Being a lifetime gold Marriott (previously SPG) member I have stayed at many Sheratons in my life and thoroughly enjoyed every stay until this time. The management need to be flown to another Pacific Island Sheraton, e.g: Fiji, to show how it should be done. All the staff were wonderful and friendly, always happy to assist! Double rooms were spacious and very clean with minimal coffee making equipment (no pod machines), no tea bags and no mini bar (fridge was in the room). Included daily breakfast was for 2 people per room, so if the kids joined us we had to pay for their breakfast. No barista service provided, even if you wanted to pay extra for a good cuppa. I was told I could go upstairs to the Barista and order and pay for a coffee if I wished. Only trouble was the Barista closed at 11am in the mornings. Restaurants were just okay, nothing to really rave about. Teppanyaki Dan's was enjoyable and fun, nice menu. Cliff Dive Grill isn't very aptly named. There was one non-veg grilled plate on the menu that didn't have carbs served up with it and you were provided with plastic cutlery and glassware. The Sheraton has a daily "resort" fee per room which covers you for all extra amenities ...... Just such a shame there weren't many extra amenities to enjoy. One had to pay for tents or cabanas to be around the pool out of the sun. There were a minimal number of umbrellas to provide shade. Such a shame. I was giving them the excuse that maybe they hadn't got past the terrible fires or CoVid19 but another person said she and hubby had stayed there in 2015 and also were not impressed.
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