Secrets Wild Orchid Montego Bay - All Inclusive

Customer Ratings & Reviews

TripAdvisor Traveler Rating

11117 reviews

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  Great Stay

  The beach was lovely and the food was so good. I think I would definitely return but I'd look into staying in the "preferred" building because the pool/beach were a little quieter. People really played the towel game and reserved seats here but it wasn't a big deal for my husband and I. We usually snagged umbrella seats once people got up and left in the afternoon.

  Jun 19, 2025
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  Superb experience

  The whole experience was amazing and we couldn't fault a thing. Our butler service from Devon and Adia was a wonderful experience and we came home totally relaxed. Nothing is to much of a problem and the hotel lives up to the Jamaican saying of 'No problem man'. Cant recommend this place enough, thanks to all the staff, you were all fantastic.

  Jun 19, 2025
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  The Staff Make The Stay

  We had the best time. The entertainment is great, the buffet (world cafe) is really good as well. As an interior designer, the interiors throughout the resort are slightly dated, rooms, resturants, pools etc. If you don't care about the resort aesthetics, this will not bother you at all. The best part of the resort is the worker, they will make your experience outstanding. Standout employees I encounted are as follows. Chad is incredible. He is a part of the entertainment team, I had so much fun with him on my trip. He taught me how to do the 'drift' dance by the pool when we requested the song. He was so hardworking, I saw him there in the morning and late nights. My sister loved bracelet making with Kenzie. We also enjoyed Orlando's amazing energy. He was always smiling and dancing his way around the resort. He does the pool cabana service but should definitely be a part of the entertainment team, he is such a character. Lastly, Akile is part of the check in team, and if you're lucky enough to have him check you in, you're in good hands. My partner and I were assigned to a room we did not want (double beds and sharing a wall with family). He rectified the issue immediately and put us in an oceanfront room. It was incredible. Akile made our stay incredible, and it would not have been as special without his help.

  Jun 16, 2025
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  Absolutely Disgusting

  I was really excited for this trip because I had stayed at the Secrets the Vine in Cancun and loved it. As soon as we entered the room, we started to clean like we normally do and when we got to the pillowcases, I realized they were dirty so we removed them. Once we removed the pillowcases, we saw that the actual pillows themselves were dirty. The bedsheets were dirty and torn so we removed them and noticed that the bed itself was dirty. It looked like the staff might have knew about that because the bed appeared to have been flipped so that most of the filth was on the bottom, but you could still see the dirt from the side. The shower looked like it hadn’t been cleaned in about three months. The caulking in the bathroom, where the toilet was looked like it had black stuff all around it…possibly mold. The air conditioning vent appeared to have mold coming out of it. The ceiling fan blades were covered in dust. All of the granite or marble countertops were peeling. The only bright spot of that hotel room was the oceanfront view. The beach area looked pretty and we might have actually enjoyed it if I could have tolerated the absolutely terrible room. We ended up leaving the resort less than 24 hours after we arrived, all because of this room. The hotel refunded my remaining two nights, but I’d like a full refund because not only did I waste the airfare which I can’t be compensated for because I actually took the flight but the room was an absolute disaster and the vacation was ruined. The staff was pretty good although the lady that came to give us new sheets wasn’t thrilled that we had removed everything. Overall, this room looked like a Super 8 motel room or a Red Roof Inn hotel room….definitely not worth the $600 or $700 a night that I paid for.

  Jun 15, 2025
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  Not for the seasoned traveler

  I would like to commend the exceptional service provided by the room service, bellhop, and entertainment staff. Their professionalism and warmth were highlights of my stay. However, several aspects fell short of my expectations. The food quality across the resort was consistently subpar, which was disappointing compared to my experiences at other Secrets properties. Additionally, the wait staff at the restaurants often displayed poor attitudes and provided lackluster service, which detracted from the dining experience. Most concerning was an overcharge at checkout for a "romantic dinner" I did not attend. When I disputed the charge, the staff insisted I had attended on Tuesday, but they could not provide any receipt or proof of my participation. This error and the handling of the situation were frustrating and unprofessional. As someone who travels to resorts 1-2 times a year and has enjoyed excellent stays at other Secrets properties, I was disappointed with this experience. On a scale of 1 to 10, I would rate my stay at Secrets Wild Orchid a 3 to 4.

  Jun 15, 2025